Inseego ISGM1000 User Manual

User guide.

Verizon 5G MiFi® M1000

Part Number

Revision

Description

Date

90027136

R1

Initial release - DRAFT E

10 May 2019

©2019 Inseego Corp. All rights reserved. The information contained in this document is subject to change without
notice and should not be construed as a commitment by Inseego Corp.

Patents and Licenses

For a complete list of all Inseego Corp. patents, visit www.Inseegowireless.com/about/contact-us.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Inseego Corp. and/or Inseego Corp,’s suppliers. Although
copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego Corp. and/or
Inseego Corp. suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose
is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up
copies is strictly prohibited by international law. It is forbidden by international law to provide access to the software drivers
to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.

Trademarks and Service Marks

Inseego Corp. is a trademark of Inseego Corp., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this
user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.
or any other Trademark displayed in this user manual without the written permission of Inseego Corp. or its respective owners.

• Inseego Corp., and the Inseego Corp. logo are all trademarks of Inseego Corp.

• MiFi® and the MiFi logo are registered trademarks of Inseego Corp.

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.

• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.

Inseego Corp. Revision History

FCC ID: PKRISGM1000
PN: 90027136_R1_DRAFTE_UG_M1000_VZW_10 May 2019

Please visit

www.inseego.com for the latest information about your device.

Contents

Overview ...................................................................................................... 1

Overview ............................................................................................................................................. 2

Package Contents ................................................................................................................... 2

System Requirements ................................................................................................................... 2

About M1000’s Internet Connection ............................................................................................ 3

Caring for Your M1000 .................................................................................................................. 3

About Your M1000 ............................................................................................................................... 4

Status Indicators ........................................................................................................................... 5

Power Management ............................................................................................................................ 7

Charging Your M1000 ............................................................................................................. 7

Battery Tips ................................................................................................................................... 9

Replacing the SIM Card ............................................................................................................... 10

Using Your M1000’s Touchscreen ................................................................. 11

Turning Your M1000 On and Off ................................................................................................. 12

Connecting to Your M1000 ................................................................................................... 12

Using Your M1000’s Touchscreen ............................................................................................... 13

The Home Screen.................................................................................................................. 13

Managing Your M1000 Using the Touchscreen .......................................... 15

Managing Your M1000 Using the Touchscreen .......................................................................... 16

About this Chapter ............................................................................................................... 16

Wi-Fi .................................................................................................................................................. 16

Connected Devices ............................................................................................................... 17

Data Usage ............................................................................................................................ 17

Settings ................................................................................................................................. 17

Software Update ......................................................................................................................... 18

About M1000 .............................................................................................................................. 18

On the M1000 Admin Website ................................................................................................... 19

Help ....................................................................................................................................... 20

Managing Your M1000 Admin Website ..................................................... 21

Managing Your M1000 Using the Admin Website ...................................................................... 22

About this Chapter ............................................................................................................... 22

Accessing the M1000 Admin Website ........................................................................................ 22

The M1000 Admin Website Home Screen .................................................................................. 23

Checking Data Usage ............................................................................................................ 24

Changing Your M1000 Admin Password ............................................................................... 25

Managing Wi-Fi .......................................................................................................................... 25

Managing Connected Devices .............................................................................................. 28

Editing a Connected Device ........................................................................................... 28

Changing the Maximum Number of Connected Devices ............................................... 29

Blocked Devices .............................................................................................................. 29

Managing M1000 Settings .................................................................................................... 30

The Preferences Tab ........................................................................................................................... 30

The Software Update Tab .................................................................................................................. 31

The Backup and Restore Tab ...................................................................................................... 32

The Advanced Tab ......................................................................................................................... 33

Firewall ................................................................................................................................. 36

About M1000 .............................................................................................................................. 43

Internet Status ..................................................................................................................... 43

M1000 Info ........................................................................................................................... 44

Diagnostics ..................................................................................................................... 44

5G LTE Network .................................................................................................................... 45

Logs................................................................................................................................. 46

Getting Help .......................................................................................................................... 47

Troubleshooting ......................................................................................... 48

Overview ........................................................................................................................................... 49

Common Problems and Solutions .............................................................................................. 50

Technical Support ....................................................................................................................... 54

Technical Support ................................................................................................................. 54

Product Specifications and Regulatory Information ................................ 55

Product Specifications ....................................................................................................................... 56

General ....................................................................................................................................... 56

Technology/Bands ................................................................................................................ 56

Environmental ............................................................................................................................ 57

Regulatory Statements ...................................................................................................................... 58

Wireless Communications ................................................................................................................. 60

Limited Warranty and Liability .................................................................................................... 60

Safety Hazards ................................................................................................................................... 61

Proper Battery Use and Disposal ....................................................................................................... 63

Glossary ..................................................................................................... 64

iii

1

Overview

Overview

About Your M1000

Power Management

2

Overview

Congratulations on your purchase of Verizon’s 5G MiFi M1000.

With the M1000 you can access 5G NR networks for faster apps, uploads and downloads. Connect
up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles
and more* - and experience download speeds up to 10 times faster than with Verizon’s 4G*.

The M1000 is also backwards compatible to 4G networks, ensuring reliable connectivity when you
need it most.

Package Contents

The Verizon 5G MiFi M1000 package includes:

• 5G MiFi M1000

• Pre-installed 4400mAh Standard Lithium Ion Battery

• Pre-installed SIM Card

• QuickCharge Charger

• Type A to Type C USB Cable

• Quick Start Guide

System Requirements

• Compatible with all major operating systems

•

Works with the latest versions of browsers, including Google Chrome®, Firefox®, Internet Explorer®,
Safari™ and Mobile Safari™.

To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser
software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.

Your M1000 must have proper data service to function.

3

About M1000’s Internet Connection

With 5G NR you can get the speed you require to work efficiently outside the home or office.
You can connect to the Internet, access your corporate intranet, check your email and download
attachments at speeds that are up to 10 times faster than 4G*.

5G NR Mobile Broadband

• Download: typical download speeds of xxxx Mbps.

• Upload: typical upload speeds of xxxx Mbps.

4G Mobile Broadband with LTE*

• Download: typical download speeds of 5-12 Mbps.

• Upload: typical upload speeds of 2-5 Mbps.

Wi-Fi 802.11 b/g/n/ac

Caring for Your M1000

Like any electronic device, the M1000 must be handled with care to ensure reliable operation.
Verizon Wireless recommends the following guidelines:

• Protect the M1000 from liquids, dust, and excessive temperatures.

• Do not apply adhesive labels to the M1000; they might cause the M1000 to potentially

overheat and they might alter the performance of the antenna.

• Store the M1000 in a safe place when not in use.

*

Average download speeds of xxxx Mbps/average upload speeds of xxxx Mbps. Actual throughput speed and coverage may vary.

4

➏

About Your M1000

➊

Power Button — Powers the M1000 on and off.

➋

➍

➊

➌

➋ Ethernet Port — Use to connect the M1000 to the Internet via Ethernet.
➌ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users

connected. Swipe left/right/up or down to access available menu options.

➍ USB-C Port — Use to connect the QuickCharge charger and Internet over USB-C.

➎

➐

➎ Master Reset Hole — Use to reset M1000 back to original factory settings.
➏ Battery Compartment — The battery is pre-installed.
➐

Battery Removal Divot —

Insert a fingernail here and lift to remove the battery.

5

DISPLAY ICON

DESCRIPTION

Status Indicators

No icons

Network Signal
Strength

Activity Indicator

Roaming

Wi-Fi Indicator

Messages

Connected Devices

The M1000 is powered off or not receiving power, or the
screen is in power-saving mode.

Network Signal Strength Indicator. More bars indicate
more signal strength.

Data is being transferred between the mobile network
and your M1000.

Roaming indicator.

Your M1000 Wi-Fi network in turned ON.

You have unread messages.

Shows the number of Wi-Fi devices connected to your
M1000.

Battery Charge
Indicator

Battery Charge
Indicator

Battery AC Charging
Indicator

Battery USB Charging
Indicator

The battery is fully charged.

the battery is critically low and the M1000 will shut down
unless the battery is connected to the charger.

Displays when the M1000 is connected to the AC
charger.

Displays when the M1000 is connected ia USB and is
charging.

6

OTHER ICONS

SIM - Red

SIM - Red

SIM - Red

USB Tethered

Ethernet Connected

Software Update

If this icon is displayed, there is no SIM card installed.

If this icon is displayed, your SIM is locked. Real-time data
usage meter will not display.

If this icon is displayed, there is a SIM error. Check to be
sure your SIM card is properly installed.

If this icon is displayed, your M1000 is connected to the
M1000 via USB.

If this icon is displayed, your M1000 is connected to the
M1000 via Ethernet.

Scroll and select the icon to display the current SW
version, and to download and install an update.

7

Power Management

Charging Your M1000

IMPORTANT

Before you use your M1000, be sure to charge the battery for at least three

hours to ensure a full initial charge. When fully charged, the battery has up to 24 hours of life.

To charge the battery:

➊

Connect the USB end of the QuickCharge charger into the charging port of the M1000.

➋ Plug the other end of the wall charger into the appropriate electrical outlet. When the

battery is fully charged, the battery icon will turn solid black.

Before using your M1000, read the battery safety information in the "Safety Hazards" section of this
guide.

CAUTION!

Verizon Wireless for optimal performance and safe operation.

Use only batteries and chargers with your M1000 that have been approved by

8

To check your M1000’s battery level, from the Home screen, view the battery icon in the status bar.

Replacing the Battery

To remove and replace the battery:

➊

Insert your fingernail in the battery removal groove at the top edge of the battery cover,
then lift and remove the battery cover. Set the cover aside.

➋ Insert your finger into the battery removal divot and lift the battery out of the battery

compartment.

FPO

➌

Align the gold contacts on the new battery with the gold contacts on the M1000 and gently
slide the battery into place.

FPO

➍ Replace the cover by setting it on the M1000 where the notches align, then press on the

cover until it clicks into place and is flat across the entire bottom surface.

FPO

FPO

FPO

9

Battery Tips

WARNING!

Always use only approved batteries and chargers with your M1000. The warranty

does not cover damage caused by non-approved batteries and/or chargers.

• Do not use sharp objects or use excessive force to remove the battery or to access the battery

well, this may damage the M1000 and the battery.

• The battery discharges more rapidly as additional devices access your M1000.

• Battery life depends on the network, signal strength, temperature, features, and accessories

you use.

• New batteries or batteries stored for a long time may take more time to charge.

• When charging your battery, keep it near room temperature.

• When storing your battery, keep it uncharged in a cool, dark, dry place.

• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).

• Never leave the M1000 in an unattended vehicle where it can get too hot or too cold.

• Some batteries perform best after several full charge/discharge cycles.

• It is normal for batteries to gradually wear down and require longer charging times. If you

notice a change in your battery life, it is probably time to purchase a new battery.

IMPORTANT

Whenever you remove or insert the battery, ensure your M1000 is not connected
to any device or power source. Never use tools, knives, keys, pens or any type of object to force
the door open or to remove the battery. Using any of these types of objects could result in
puncturing the battery.

10

Replacing the SIM Card

Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone
number and important information about your wireless service. Your M1000 comes with the SIM
card and battery already installed.

To remove the SIM card:

➊

Insert your fingernail in the battery removal groove at the top edge of the battery cover,
then lift and remove the cover. Set the cover aside.

➋ Remove the battery from the battery well.
➌ Carefully slide the SIM card backwards to remove from the SIM card slot.

FPO

FPO

NOTE

To install a new SIM card:

➊ Lift to open the battery cover located on the back of the M1000.
➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold-

➌
➍ Insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.

Should your SIM card be lost or damaged, contact your network operator.

colored contacts.

Hold the card with the gold-colored contact points facing down.

FPO FPO

CAUTION!

electricity, water, or dirt.

Do not bend or scratch your SIM card. Avoid exposing your SIM card to static

2

Using Your M1000’s

Touchscreen

Turning Your M1000 On and Off

Using Your M1000’s Touchscreen

12

Turning

Your M1000 On and Off

• To turn your M1000 on, press and hold the Power button for 2 seconds.

• To turn it off, press and hold the Power button for 3 seconds..

• To wake the M1000 display, press and release the Power button.

Connecting to Your M1000

You can use the M1000 as a wireless mobile hotspot to connect your computer and up to a total of
15 Wi-Fi enabled devices to the mobile broadband network.

To connect to your M1000:

➊

Turn on your Wi-Fi enabled device and your M1000. The M1000 will broadcast its own
wireless network and name.

Tip!

The steps to connect to a Wi-Fi network vary depending on your device and software. See your
device’s User Guide for more information.

➋ When prompted, enter your Wi-Fi Network password. The M1000 Home screen should now

show an additional connected device. Your Wi-Fi enabled device is now connected to the
Internet.

➌ You can view or change M1000 settings by connecting to the M1000 Admin website at

http://my.jetpack or http://192.168.1.1.

IMPORTANT

M1000. (See Power Management.)

Charge the battery completely before you connect your computer to your

13

Unlock SIM

Retrieve Data Usage

Data Usage Display

Using

Your M1000’s Touchscreen

From the M1000’s touchscreen, you can check your M1000’s status, view your current data usage,
see Wi-Fi and Connected Devices details, and more.

The Home Screen

The Home screen lets you see what your M1000 is doing at a glance.

M1000 Status

Data Usage

Wi-Fi On/Off

Number of Wi-Fi devices
connected to your M1000

M1000 Home Screen

Wi-Fi Name /Password

Menu

At the top of the screen, you’ll see status indicators for network signal strength , data
traffic activity , unread system messages , roaming , and battery .

The Data Usage section shows how much of your monthly data you’ve used and how much
time is left until the next billing cycle.

NOTE

If SIM Lock is turned on, the Data Usage meter won’t be shown. Scroll and tap the Data
Usage icon to view your current data usage details.

FPO

FPO

FPO

14

Tap Menu to Open Menu Options

Swipe Up/Down to Desired Option

Tap to View Desired Option

The middle of the screen shows you if Wi-Fi is on or off, and how many devices are connected to
your M1000’s Wi-Fi network.

Your Wi-Fi Name and Password are next. For information on changing your Wi-Fi Name and
Password, see (See Managing M1000 Settings.).

FPO

FPO

FPO

3

Managing Your M1000

Wi-Fi

Help

Using the Touchscreen

About this Chapter

Connected Devices

M1000 Settings

Messages

Software Update

About M1000

16

Tap Menu

Select Wi-Fi

Select Wi-Fi option

Display Wi-Fi Option Details

Managing Your M1000 Using the Touchscreen

About this Chapter

You can manage, monitor, and customize your M1000 settings directly on the M1000’s touchscreen,
or by using the M1000 Admin website.

In this chapter, we will show you what features you can manage on your M1000’s touchscreen.

For website instructions, including features that can only be managed on the website, see
Chapter 4, Managing Your M1000 Using the M1000 Admin Website.

For general instructions on using your touchscreen, see Chapter 2, Using your M1000’s Touchscreen.

Wi-Fi

Wi-Fi allows you to turn Wi-Fi ON/OFF, and select your Primary and Guest Network settings.

➊ From the Home screen, select Menu > Wi-Fi.
➋ Select Wi-Fi to display the Wi-Fi options.

• Select Wi-Fi Band Selection to select your Primary and Guest Network settings.

NOTE

• Select

• Select

FPO

Use the Guest Network to temporarily share Internet access with guests. It creates a
separate Wi-Fi network with a different name and password, and provides the same

configuration options as the Primary network. Users on the Guest network are isolated
from users on your primary network. You can choose to use the Guest Network under
either the 2.4 GHz Band or 5 GHz Band or don’t select either band to turn it off.

Wi-Fi Name/Password

and Passwrd settings.

Wi-Fi Protected Setup (WPS)

your M1000’s Primary or Guest network.

to display your current Primary and Guest Network Wi-Fi Name

to allow compatible Wi-Fi devices to easily connect to

FPO

FPO

FPO

17

Tap Menu

Select Connected Devices

Select Network

Display Device Details

Connected Devices

From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your M1000
networks to see the

From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for
each device connected to the M1000, and to block or unblock each device.

You can also tap to see a list of Blocked Devices and unblock devices from that screen.

Connected Devices

screen.

FPO

FPO

FPO

FPO

Data Usage

To see your estimated data usage from the Menu, from the Home screen tap Menu > Data Usage.

FPO

FPO

FPO

Settings

You can change various M1000 Settings or reset your M1000 to the original factory settings.

From the Home screen, tap
options for that setting:

• Airplane Mode

• Stealth Mode

• Audio Alerts

• Screen Timeout

• Network Settings

• Sleep Mode

• Factory Reset

• Advanced Settings

Menu > Settings

, then choose from one of the following to see the

18

Tap Menu

Select Settings

Select Desired Setting

Display Setting Options

Software Update option

Select Yes to Check

Checking for New Version

Update Status

FPO

Software Update

Software Update

for updates, lists available updates, and provides an update history. You can also download and
install a new update using your M1000 device.

To check for a Software update:

allows you to view the current software version and when the last check was made

FPO

FPO

FPO

➊ On the Home screen, tap Menu and select Software Update to display the current Software

and Configuration versions. Tap Check for Update to check for the latest Software version
available.

➋ If an update is available, you can choose to download and install the update using your

M1000.

➌ Tap OK to return to the Software Update page.

FPO

About M1000

About M1000 displays information about your M1000, including Internet and roaming status,
model and version, wireless and IMEI number, and battery charge level.

FPO

FPO

FPO

➊ On the Home screen tap Menu, then select About M1000 to display model number, software

and configuration versions, and wireless number.

➋

Swipe up or down to see the IMEI, battery level, internet status, technology, network, signal
strength, SNR, and roaming status.

19

FPO

About M1000 Option

On the M1000 Admin Website

To connect to the M1000 Admin website and customize your M1000 settings:

➊

Connect your computer or Wi-Fi enabled device to your M1000 to access the Internet.
(See Connecting to Your M1000 on page 17.)

FPO

Internet Connection Status

FPO

M1000 Details

➋ Open your connected device’s web browser and type http://my.jetpack/ or http://192.168.1.1

into the address bar. Press Enter. The M1000 Admin Website home page opens. (See Sign In
on page 20.)

FPO

M1000 Admin Website home page

➌ Click Sign In in the upper right corner of the window and type your M1000 Admin password

in the Admin password field, Click Sign In to display the M1000 Admin Website home page.

20

M1000 Admin Website Help

Help

You can get help right from your M1000’s touchscreen.

➊ On the Home screen, tap Help to open the Help screen options. Help options include M1000

Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial,

and

Unlock SIM.

➋ Swipe up/down to highlight the desired Help option, then press to display option choices

and information.

➌ Tap < to return to the Menu screen, or the Home icon to return to the Home screen.

FPO

Help Option

FPO

Select Help Option

FPO

FPO

Unlock SIM

4

Managing Your M1000

Admin Website

About this Chapter

The M1000 Admin Website Home Screen

M1000 Data Usage

Managing Wi-Fi

Managing Connected Devices

Managing M1000 Settings

About M1000

Getting Help

22

Managing Your M1000 Using the Admin Website

About this Chapter

In this chapter, we will show you how to manage your M1000 using the M1000 Admin website.

From the M1000 Admin website, you can customize settings including Wi-Fi settings, passwords,
and more. You will also find links to the My Verizon website and other online tools to help you get
the most out of your M1000.

NOTE

For instructions on managing your M1000 using it’s touchscreen, see Chapter 3,

Your M1000 Using the Touchscreen.

Accessing the M1000 Admin Website

To connect to the M1000 Admin website:

➊

Connect your Wi-Fi capable device to the M1000. (See Connecting to Your M1000.)

Managing

NOTE

You must be connected to your M1000’s Wi-Fi network to access the Admin website.

➋ Open a web browser on your connected device and enter http://my.jetpack/ or

http://192.168.1.1.

➌ Click Sign In in the upper right corner of the screen and sign in with your M1000 Admin

password. When you first get your M1000, this will be the same as your Wi-Fi password.

➍ You can also check your messages, change your Admin password, restart your M1000, or

sign out from the Sign In drop down menu.

23

FPO

The M1000 Admin Website Home Screen

My M1000 Home page allows you to quickly access commonly used links and all available menu
options for your M1000, and contains the following quick link menu options:

• Data Usage

• Wi-Fi

• Connected Devices

• M1000 Settings

• About

• Help

24

Checking Data Usage

Current estimated data usage displays on the Home page, including data used, data remaining,
days to go and billing cycle end date.

NOTE

Roaming charges or roaming minutes may not be included in your estimate. Credits and
adjustments to your account may not appear until your next billing statement, and may not be

reflected in your current balance. Payments are applied to your account on the same day they are
made.

25

Changing Your M1000 Admin Password

The Admin Password is used to sign in to Settings. To change your Admin Password:

➊ On the Admin website Home screen, select Admin Settings from the Sign In drop down

menu. Enter your current Admin password in the Enter current password box, then click
Continue.

➋ Enter your new password in the Enter new password box, then re-enter your new password

in the Confirm new password box.

➌ Select a security question from the drop down menu and enter the answer in the Answer

Security Question field. Click Save Changes.

FPO

NOTE The next time you sign in to M1000 Settings, you will need to use the new password.

Managing Wi-Fi

The Wi-Fi page lets you manage your M1000’s Wi-Fi settings. This page is divided into 3 tabs:

• Settings

• Primary Network

• Guest Network

Settings

From the Settings tab, you can turn your M1000’s Wi-Fi ON/OFF, change Network and
Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings.

To turn Wi-Fi ON/OFF, use the switch and then click Save Changes at the bottom of the screen.

26

To select or turn off Band Selections for the Primary and Guest networks, mark the buttons for 2.4
GHz Band and 5 GHz Band. Choose Off, Primary network, or Guest network.

To change the maximum number of Wi-Fi devices that can connect to the M1000 (the default is set
to 15), make your selection from the

To customize the Band Settings:

Limit connected devices to

dropdown menu.

➊ Click on the 2.4 GHz Band Settings or 5 GHz Band Settings link to display the available Band

Settings options.

➋ Make your Mode, Channel, and Bandwidth selections from the dropdown menus and then

click Save Changes.

FPO

Primary Network

From the Primary Network tab, you can change your Wi-Fi Name (SSID) and Password (Key), select
the type of security, and turn Options ON/OFF for your primary network.

27

FPO

To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field.

To change the type of Wi-Fi security for the Primary Network, choose an option from the Security
dropdown menu.

To change the Primary Network Wi-Fi Password (Key), enter the new password into the field or click
Generate New Key. Then click Save Changes.

To turn Options, such as Broadcast Wi-Fi Name (SSID) and WPS, ON/OFF for the Primary Network:

➊

Click the
with a checkmark in a red box.

Options

link to display available options. Options currently turned ON will display

➋ Click the checkboxes to turn options ON or OFF and then click Save Changes.

Guest Network

The same settings described above for the Primary Network are available for the Guest Network.

28

Managing Connected Devices

The Connected Devices page lets you view, edit, and block devices that are currently connected to
your M1000 and also unblock devices.

For the Primary Network and Guest Network, you can see the IP Address, MAC Address, and Link
Local of all devices connected to the Wi-Fi network. The Wi-Fi network name is displayed after the
heading.

You can also see information on Blocked Devices, including the name and MAC address of any
blocked devices.

FPO

The Primary Network and Guest Network sections list all devices connected to your M1000 via Wi-Fi
including:

• Change Max Wi-Fi Connections — Allows you to set how many devices can simultaneously

connect to the M1000’s Wi-Fi network.

• Wi-Fi — The first column indicates the type of connected device. You can use the Edit option

to set or change the type. If the type has not been set, no icon is displayed. Once you set the
device type, an appropriate icon is displayed.

• Band Selection

name you choose using the

• 2.4GHz Band Settings — Allows you to change the name of any connected device.

• 5.0GHz Band Settings — Displays an icon to indicate the connection type for each connected

device.

— This will show either the default hostname of the connected device or the

Edit

option.

Editing a Connected Device

To edit a connected device:

➊

Click the drop down menu for the connected device to open a page where you can edit the
device.

➋ Select the appropriate changes and click Save.

29

Changing the Maximum Number of Connected Devices

To change the maximum number of connected devices:

Click Change Max Connections on the Connected Devices page to open the Wi-Fi Settings page.
Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu and click
Save Changes.

Blocked Devices

The Blocked Devices section lists any devices you have blocked. Note that since these devices are
not currently connected, and are blocked from connecting, they do not have an IP address. Instead,
they are identified by their name and MAC address.

Click Unblock to unblock a previously blocked device, freeing it to connect again. The unblocked
device is deleted from the Blocked Devices list, and will reappear in the Connected Devices list when
it connects.

30

FPO

Managing M1000 Settings

The M1000 Settings page allows you to make administration password and preference changes;
obtain software update information; and backup and restore files to your M1000. The M1000
Settings page is divided into 5 tabs:

• Preferences

• Software Update

• Backup and Restore

• Advanced

The Preferences Tab

From the Preferences tab, you can manage your M1000’s Preference settings. This tab is divided into
3 sections:

• Device Preferences

• Notifications

• User Preferences

Device Preferences

From the Device Preferences settings, you can turn your M1000’s Wi-Fi ON/OFF, change Network
and Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings.

• Device Preferences — Set the behaviour of the M1000.

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• Allow Settings Changes — Allow settings to be changed from the M1000 display.

• Allow Reset Button — Allow settings to be changed from the M1000 display

Notifications

From the Notifications settings, you can turn ON/OFF listed notifications, and turn ON/OFF for
selected alerts.notifications.

User Preferences

From the User Preferences settings, you to customize the date, time, distance and number formats.

The Software Update Tab

From Software Update settings, you can:

• Current software version— Display information for the current software version, date of last

check for updates and the number of updates currently available.

• Checked for New System Update — Display the date of the last software update.

• Last System Update — Display most recent software update information.

• System Update History — Display the software version update history.

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The Backup and Restore Tab

From Backup and Restore settings you can:

• Backup — Save your M1000 settings to your computer. You must enter your Admin Password

in the Admin Password field and click Download to save settings to your computer.

• Restore Settings— Upload a previously saved backup file from your computer to your

M1000. Click Browse and select a file, then enter the Admin Password you were using when
the backup file was saved in the Admin Password field and click Restore Now.

• Restore to Factory Defaults — Restore all settings on your M1000 to the factory default

values. Click Restore Factory Defaults to restore all such settings. If prompted for a password,
use the default Admin Password which is admin.

• Restart M1000 — Restart your M1000.

• Turn Off M1000 — Shutdown your M1000.

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The Advanced Tab

IMPORTANT!

Changing the M1000’s Advanced settings can adversely affect stability,

performance and security of the M1000.

From Advanced settings you can:

• Networks

— Turn off cellular data to prevent all internet traffic from using the M1000 mobile

broadband connection.

• Manual DNS

— Automatically select a Domain Name Server (DNS). From the Manual DNS

settings, you can select up to two DNS (Domain Name Server) IP addresses.

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• SIM — Find settings and information about the M1000’s Subscriber Identity Module (SIM)

card. The SIM card inside your M1000 can be locked with a PIN code for additional security. If
locked, the PIN code must be entered before the M1000 can connect to the Internet.

• Firewall — Determine which Internet traffic is allowed.

• MAC Filter — Determine which Internet traffic is allowed.

• LAN — Manage your M1000’s IPv4 and IPv6 network settings.

• Port Filtering

— Block outgoing Internet connections and permit only allowed applications
to access the Internet. You can also customize a list of allowed applications which permits
only certain programs to connect to the Internet.

• Port Forwarding — Allow incoming traffic from the Internet to be forwarded to a particular

computer or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming
traffic from the Internet. Use Port Forwarding to allow Internet users to access any server you
are running on your computer, such as a Web, FTP, or E-mail server. For some online games,
Port Forwarding must be used in order for the games to function correctly.

• VPN

— Establish a tunnel connection to an OpenVPN server and route all traffic on

connected devices through the tunnel.

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Networks

From Networks settings, you can manage:

• Mobile Network

using the M1000 mobile broadband connection.

• Preferred network technology — Allows you to select the network technologies which will

be used.

• APN Settings — Displays the network carrier APN.

To turn off cellular data and prevent all internet traffic from using the M1000 mobile broadband
connection:

• Slide the Mobile Network ON/OFF button to OFF, then click Confirm.

NOTE All internet connections will be immediately terminated when you click Confirm.

— Allows you to turn off cellular data to prevent all internet traffic from

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Manual DNS

The M1000 automatically selects a Domain Name Server (DNS). From the Manual DNS settings, you
can select up to two DNS (Domain Name Server) IP addresses.

To manually select a Domain Name Server:

➊ Click the box next to Enable manual DNS.
➋ Enter the IP address for the first DNS in the DNS 1 IP address field, then enter the IP address

for the second DNS in the DNS2 IP address field. Click Save Changes.

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SIM

In the SIM settings, you’ll find settings and information about the M1000’s Subscriber Identity
Module (SIM) card. The SIM card inside your M1000 can be locked with a PIN code for additional
security. If locked, the PIN code must be entered before the M1000 can connect to the Internet. SIM
settings include:

• SIM PIN Lock feature — If ON, the PIN lock has been turned on, and the SIM PIN must be

entered in order to connect to the mobile network. If OFF, the PIN lock feature is not turned
on, and the SIM PIN is not required.

• SIM status — Indicates the current status of the SIM card. Possible values include:

• Ready — This is the normal state. The SIM PIN is not used.

• PIN Locked — The SIM PIN must be entered before you can use the mobile network.

• PUK Locked — The PUK for the SIM must be entered in order to continue. The PUK can be

obtained from your service provider.

• Unlocked — The SIM PIN is needed, but has already been entered.

• No SIM — No SIM was detected. If you do have a SIM, check that it is inserted correctly.

• SIM Error — A SIM was detected, but it did not respond as expected, and cannot be used.

• Desired action — Allows you to turn the PIN lock feature ON/OFF.

• Enter current PIN — Type the desired PIN in the Enter current PIN field. The default PIN is 1111.

IMPORTANT!

Entering an incorrect PIN will lock the SIM.

The default PIN is 1111.

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Firewall

The M1000 firewall determines which Internet traffic is allowed. Firewall settings include:

• VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected

devices to establish a VPN tunnel.

• If ON, this feature allows VPN clients to connect through the M1000 to remote VPN

Servers. Normally, this option should be turned on.

• If OFF, VPN clients are not allowed to connect.

• IPv6 Transparent Mode — Allows connected devices to be accessible from the Internet.

• DMZ (IPv4) — Allows the connected device specified as the DMZ IP address to receive all

traffic which would otherwise be blocked by the firewall.

• DMZ (checkbox) — Use the checkbox to turn ON/OFF the DMZ feature.

• DMZ IP Address — Enter the IP address of the connected device you wish to become the

DMZ device.

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MAC Filter

The MAC Filter allows you to specify which devices can access the M1000 Wi-Fi network.

ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list
is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will
immediately be disconnected.

• Refresh — Use to refresh the screen and delete any unsaved changes.

• Add Device — Use to add a new device to the devices list.

• Save Changes — Use to activate and save new settings.

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To add a device to the device list:

➊ Click Add Device and enter the device name in the Name field.
➋ Select the device type from the Type dropdown menu and the MAC Address in the MAC

Address field.

➌ Select the Blocked and/or MAC Address Filter check box as required, then click Save

Changes.

LAN

From LAN settings, you can manage your M1000’s network. These settings include:

• IPv4

• IP address — The IP address for the M1000.

• Subnet mask — The subnet mask network setting for the M1000. The default value

255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address,
make sure you use the correct Subnet Mask for the IP address range containing the LAN
IP address.

• MAC address — The Media Access Controller (MAC) or physical address for the M1000.

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• Turn On DHCP server

— The

Turn On DHCP Server

checkbox turns the DHCP Server feature

on or off. Normally this should be left turned on.

• Start DHCP address range at — The start range of IP addresses reserved for use by the

M1000's DHCP server table.

• DHCP address range — The current range of IP addresses reserved for use by M1000's

DHCP server table. If a device with a static IP address wants to connect to M1000’s
network, the static IP should be outside of the DHCP address range. Most devices do not
have a static IP.

• DHCP lease time — Use to determine how often connected devices must renew the IP

address assigned to them by the DHCP server. Normally this is left at the default value, but
if you have special requirements you can change the value.

• IPv6

• Enable IPv6 — The Enable IPv6 checkbox turns ON/OFF the IPv6 feature.

• Link-Local address

— Displays the local address when IPv6 is turned on.

FPO

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Port Filtering

Port Filtering allows you to block outgoing Internet connections and permit only allowed
applications to access the Internet. You can also customize a list of allowed applications which
permits only certain programs to connect to the Internet.

Slide the
select a port filtering application in the
the Internet. For example, if you select VPN in the Applications list but do not select HTTP, you can
connect to a VPN server but you cannot connect to a web page using your Internet browser.

Port Filtering settings include:

ON/OFF

• Applications — Turn on each port filtering application that needs to be able to access the

Internet by checking the box next to one or more applications. When port filtering is turned
on, all other applications are blocked.

• Custom Applications — You can define your own applications, and then turn them ON/

OFF as needed. To define an application, you need to know the outgoing ports used by the
application.

• Add Custom Application — Use to define your own applications, and then turn them on

or off as needed.

button to

ON

to turn on Port Filtering. When the feature is

Applications

list to allow that application to connect to

turned on

you must

FPO

To select the applications you want to allow:

➊ Mark the checkbox to the left of the application. Click Add Custom Application to add a new

custom application to the list of allowed applications. You can define and turn on custom
Port Filtering applications. You need to know details of the traffic used and generated by the
applications you wish to define.

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NOTE

The

Add Custom Application

add up to ten custom applications.

option is only available when port filtering is turned ON. You can

The Custom Port Filtering page uses check boxes to turn on port filtering for custom
applications. Similar to the Applications list, you must turn on custom applications so they
can connect to the Internet.

➋ Enter the beginning of the range of port numbers used by outgoing traffic for the custom

application being added in the Start Port field, and the end of the range of port numbers in
the End Port field. If the port is a single port instead of a range, type the same value for both
the Start Port and the End Port.

➌ Select the protocol (TCP, UDP, or both) used by each port range from the Protocol dropdown

menu.

➍ Select the Delete checkbox next to any custom application you wish to delete and click Save

Changes.

Port Forwarding

Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer
or device on your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the
Internet. Use Port Forwarding to allow Internet users to access any server you are running on your
computer, such as a Web, FTP, or E-mail server. For some online games, Port Forwarding must be
used in order for the games to function correctly. Port Forwarding settings include:

• ON/OFF — Slide the ON/OFF button to ON to activate Port Forwarding.

• Default Applications — The IP address for the selected application. Choose from DNS, FTP,

HTTP, POP3, SMTP, SNMP Telnet and TFTP.

• Custom Applications

• Add Custom Application — Allows you to define your own applications.

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VPN

VPN allows you to establish a tunnel connection to an OpenVPN server and route all traffic on
connected devices through the tunnel. When an OpenVPN tunnel is established, Port Filtering and
Port Forwarding settings will not be effective.

• ON/OFF — Slide the ON/OFF button to ON to automatically establish a VPN tunnel. Select

OFF to establish a tunnel manually.

• VPN Connection

Connect and view VPN Connection logs.

• VPN Settings — Provides VPN Connection Setting options.

• Setup files — Allows you to drag and drop setup files from your VPN provider.

• Username — Enter your Username in the field.

• Password — Enter your Password in the field.

• Clear all VPN Settings — Click to delete all VPN Settings.

— Displays Connection status and Connection time, and allows you to

• Save Changes — Click to save all changes.

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FPO

43

About M1000

Click About on the Menu panel to see detailed information about your M1000. This information is
divided into 4 tabs:

• Internet Status

• M1000 Info

• Diagnostics

• Logs

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Internet Status

From the Internet Status tab, you can find:

Internet Status

• Status — The status of the Internet connection, usually Connected or Disconnected.

• Network name — The name of the network to which this M1000 is currently connected.

• Technology

• Time connected — How long the M1000 has been connected to the network.

• Transmitted — The amount of data sent to the network.

• Received — The amount of data received from the network.

— The type of technology used to connect to the Internet.

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IPv4

• IP Address — The IP address for the M1000.

• Mask — The subnet mask network setting for the M1000. The default value 255.255.255.0 is

standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the
correct Subnet Mask for the IP address range containing the LAN IP address.

• Gateway — The address of the server used to access the Internet.

• DNS — The address of the Domain Name Server (DNS).

IPv6

• IP address — The IP address for the M1000.

M1000 Info

The M1000 Info tab contains detailed information about your M1000 icluding:

• Manufacturer

• Model

• My M1000 version

• Configuration version

• Software Components:

• MiFi OS version — The M1000 operating system (OS), including its components, version.

• Modem FW version — The current modem firmware version.

• Wi-Fi FW version — The current Wi-Fi firmware version.

• Web UI version — The web user interface version.

• Display UI version — The current user interface version.

• PRI version — The configuration version currently applied to the M1000.

Diagnostics

The Diagnostics tab shows information about the M1000 firmware and other system-level
information. You can also view the system log. This tab is used mostly for troubleshooting and is not
required for normal operation. The Diagnostics page contains the following information:

• Modem

• 5G LTE Network

• 4G LTE Network

• UMTS/HSPA Network

• 3G Network (eHRPD/EVDO/RTT)

• Field Test

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Modem

Modem information includes:

• Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by

the mobile data network to identify this particular data service.

• MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to

identify this particular modem.

• IMEI — The International Mobile Equipment Identity (IMEI) number for the M1000.

• IMEISV — The International Mobile Equipment Identity (IMEI) combined with an approval

number for the M1000.

• FW version — The modem firmware version.

• SIM status

form of SIM error, the M1000 will not be able to connect to the mobile network.

• ICCID

— Status of the SIM card. If the SIM card is missing, or this field indicates some

— The ID number assigned to the SIM Card.

• MIN (MSID) — The Mobile Identification Number (MIN) or Mobile Station ID (MSID) is the

number associated with the home service provider and the wireless phone number.

• ESN

— The Electronic Serial Number, which is either blank or a pseudo-ESN which is not

guaranteed to be unique for devices that use an MEID.

• Home SID — System identifier for the home network.

• ERI version — The Enhanced Roaming Indicator version that is currently installed.

• PRL version — The version of the Preferred Roaming List (PRL), which tells the modem which

non-home carrier towers should provide roaming coverage.

5G LTE Network

The 4G LTE Network section has the following options:

• Status — Status of the network (Disabled, Not available, or Available).

• Network operator — The vendor that currently provides wireless access.

• Signal strength — Indicates the signal strength for LTE.

• SNR — A measure of signal quality; the higher the number the better the signal.

UMTS/HSPA Network

The UMTS/HSPA Network information includes:

• Status — Status of the network (Disabled, Not available, or Available).

• Network operator — The vendor that currently provides wireless access.

• Technology — The current technology in use for the UMTS/HSPA network. Possible

values, from slowest to fastest are UMTS/HSPA+.

• PLMN ID — The name and/or ID of the Public Land Mobile Network.

• Cell ID — The value identifies the cell tower currently in use.

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• RSSI — Indicates the RSSI for the UMTS/HSPA signal. RSSI is a measure of signal strength

in decibels, relative to one milliwatt.

• Roaming — Indicates if the current connection is a roaming connection.

Field Test

Click

Field Test

support staff when they troubleshoot network connectivity issues.

to see a list of low-level network parameters which can be helpful for technical

Logs

From the Logs tab, you can turn logs ON/OFF, and to delete system logs.

NOTE

Turn on Logs

To turn on system logs on or off, click the Turn on logs checkbox and then click Save Changes:

Logs record various operations and are used for troubleshooting and are not needed for normal
M1000 operation.

Delete System Log

To delete a system log:

➊ Select the checkbox next to Turn on logs.
➋ Select the appropriate time period for the deletion of system logs from the dropdown menu

next to Delete system log. The choices are after 1 - 4 days. If the system log is full, then the
oldest data is discarded, regardless of this setting. Click Save Changes.

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Getting Help

The Help page provides links to detailed information about using your M1000 and the M1000
Admin Website, as well as links to access M1000 Advanced Features. The Help section provides links
to

Using Your M1000, M1000 Administrator Web Site Help

following menu options:

• Using Your M1000

• Overview

• Setup

• Tips

• Security Features for M1000 administrators

• M1000 Administrator Web Site Help

• Advanced Features

, and

Advanced Features

, and contains the

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5

Troubleshooting

Overview

Common Problems and Solutions

Technical Support

49

Overview

When properly installed, the M1000 is a highly reliable product. Most problems are caused by one of
these issues:

• System resources required by the M1000 are being used by other devices.

• Network coverage is unavailable due to coverage area, an account problem, or a network

problem.

The following tips can help solve many common problems encountered while using the M1000.

First Steps

• Make sure you are using the M1000 in the correct geographic region.

• Ensure that your wireless coverage extends to your current location.

• Ensure you have an active data plan.

IMPORTANT

M1000, and ensure that your SIM card is inserted correctly.

Before contacting support, be sure to restart both your computer and your

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Common Problems and Solutions

The following are some common problems and solutions.

My M1000 just powered off without my pressing the power button. Why?

This may occur under any of the following circumstances.

• Pressing the Master Reset button

• M1000 automatically restarting after configuration changes

• Switching profiles

• Restoring the configuration settings

• Battery depletion

To restore battery power, follow these steps.

➊ Manually press and hold the power button to turn it back on.
➋ If the battery is depleted, charge the M1000 with the wall charger.

How do I reset the M1000 back to factory settings?

The master reset button is in a small hole located on the bottom of the M1000, underneath the
battery cover. This button returns the M1000 to factory settings, including re-setting the Wi-Fi Name
(SSID) and Wi-Fi Password. To reset the M1000, follow these steps.

➊ Place one end of an unfolded paper clip into the master reset button hole as shown below.

(For reference only).

➋ Press the reset button with the unfolded paper clip until the display shows "MiFi Powering

Off" (about five to six seconds), then your M1000 will restart.

WARNING!

change, you will lose this connection, and need to reconnect using the new settings.

Resetting your M1000 overwrites ALL existing settings. If the Wi-Fi settings

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How do I reset the Access Point and Router settings back to factory settings?

To reset the access point and router settings, follow these steps.

➊ Connect to the M1000 Admin Website (http://my.jetpack or http://192.168.1.1) and go to

M1000 Settings > M1000 > Backup and Restore.

➋ The Backup and Restore page has a Restore to Factory Defaults button. This button resets all

Access Point and Router settings to their factory default values. All existing settings are lost.

No service is available.

• Reorient your device. If you are inside a building or near a structure that may be blocking the

signal, change the position or location of the device. For example, try moving your device
close to a window.

• You are outside your coverage area, or there may be a problem with your account. Check

with your network operator.

The M1000 has no power or the device screen does not display when the power button is pressed.

• Make sure the battery is properly seated in the device.

• Make sure the battery is fully charged. Plug in the AC charger for at least 3 hours.

I forgot my Wi-Fi Password.

• Tap Wi-Fi Name/Password to display your Wi-Fi Name (SSID) and Wi-Fi Password.

I forgot my M1000 Admin website Password.

• Your M1000 Admin website Password is the same as your WI-Fi Password.

I cannot connect to my M1000.

• Make sure the Network Signal Strength indicator displays at least one bar and that the type

of network is displayed on the M1000’s Home screen.

• Make sure your Windows Wi-Fi adapter/Mac AirPort is turned on. (Refer to your computer’s

Help if you need assistance.)

➊ Open your wireless network connection list:

Windows: Right-click icon and select View Available Networks.

Mac: Pull down list from AirPort icon.

➋ Windows: Click Connect.

Mac: Select the network name.

When your device is connected to the network, the Connected Devices icon in the status bar
will show a connected device.

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I see the network name but cannot connect to my M1000.

• Go to Wi-Fi Name/Password to check that you are using the correct Wi-Fi password.

How do I disconnect from the network?

From the M1000 device:

• To disconnect from the Wi-Fi network, select Settings > Wi-Fi > Turn Off.

From the M1000 Admin website:

• Click Sign Out.

How can I find out how many users are connected to my M1000?

From the M1000 touchscreen:

• Check the Connected Devices icon in the status panel on the Home page of your M1000. The

number of connected devices is displayed to the right of the icon.

From the M1000 Admin website:

• Check the Connected Devices icon in the status panel on the My M1000 Home page.

The number of connected devices is displayed to the right of the icon. To get detailed
information on connected and block devices, click Connected Devices on the navigation
panel.

How can I get detailed information about the devices that are connected to my M1000?

From the M1000 touchscreen:

➊ Select Connected Devices > Wi-Fi Devices to display the type, name, and IP address of each

device connected to the M1000 Network.

➋ Select Connected Devices > USB Tethering to display the type, name, and IP address of any

device connected to the M1000 via the Universal Charging port.

➌ From the M1000 Admin Website, click Connected Devices on the Menu panel to see more

detailed information for connected devices.

How do I check the firmware version installed on my M1000?

• Select Software Update to display the current version installed. To check for new update,

select Software Update > Next > Yes.

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How do I check the battery level of my M1000?

• Check the battery icon on the status panel on the Home page of the M1000 device.

How do I turn off my M1000?

• Press and hold the Power button until the display shows MiFi Powering Off.

How can I tell that my M1000 is still on after the device screen goes off?

• When the display is off (sleep mode) and the M1000 is turned on, the white Power indicator

on the front panel of the M1000 blinks.

Power Indicator

Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and the

M1000.

Technical Support

Contact your service provider for assistance. When calling, you may be asked for the wireless
number of your M1000. To find your M1000’s wireless number, go to About M1000 > M1000 Info on
your M1000, or go to About on the M1000 Admin website.

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6

Product Specifications and

Regulatory Information

Product Specifications

Regulatory Statements

Wireless Communications

Limited Warranty and Liability

Safety Hazards

Proper Battery Use and Disposal

56

Name:

5G MiFi® M1000

Model:

M1000

Approvals:

FCC (US), ISED (Canada)

Weight:

242.5 g

Dimensions:

123.24 mm x 88.28 mm x 30.42 mm

Wireless Network

5G NR, 4G LTE, UMTS

Wireless Network –

Real simultaneous Dual Band

2.4 GHz/5.0 GHz

Display

2.4 in color touchscreen LCD
Power indicator LED

Default SSID

Verizon-M1000-wxyz

Up to 24 hours

Chip Set:

QUALCOMM® SDx50

Interface Type:

Type C USB Port for charging and tethering,
RJ45 Ethernet Port

Memory:

RAM = 6GB

FLASH = 32GB Flash

Technology:

5G NR, 4G LTE, UMTS

Band Designation:

CAT 20 LTE w/CA

Product Specifications

General

Wi-Fi Mode

Battery

• Size

• Time required for full charge

• Usage

802.11 b/g/n/ac

4400 mAh Li-Ion
3 hours (when not in use)

Technology/Bands

Bands: 5G NR Bands: n261/n260

4G LTE Bands: B2/B4/B5/B13/B48/B66
UMTS Bands: B1/B2/B4/B5/B8

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Operating Temperature:

-10° C to 55° C (14°F to 131° F)

Storage Temperature:

-30° C to 70° C (-22° F to 158° F)

Battery Charging

0° C to 40° C (32° F to 104° F)

Relative Humidity

The device shall be fully operational up to a maximum of 93%
relative humidity (non-condensing).

Drop:

The device accessories (battery and charger) shall withstand

contact / 15kV air discharge.

profile: 10-2000Hz, 1.5G acceleration, 3 axes.

Environmental

Electrostatic Discharge

Vibration Stability: The device shall be able to withstand the following vibration

drop from 1.5m onto hard surface (stone, concrete, metal)
without mechanical, electrical, or functional damage, except
for slight scratches or mars.

The housing will withstand drop from 1.25m onto hard
surface stone, concrete, metal) without mechanical, electrical,
or functional damage, except for slight scratches or mars.

The device shall be able to withstand the following ESD: 8kV

58

Regulatory Statements

Federal Communications Commission Notice (FCC – United States)

FCC ID: PKRISGM1000

Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.

This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a residential environment.

This equipment generates radio frequency energy and is designed for use in accordance with the
manufacturer’s user manual. However, there is no guarantee that interference will not occur in any particular
installation. If this equipment causes harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures.

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is
subject to the following two conditions.

• This device may not cause harmful interference.

• This device must accept any interference received, including interference that may cause undesired operation.

WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH
ACTION MAY VOID THE WARRANTY. THE M1000 IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR
TUNING IS REQUIRED. CONTACT INSEEGO CORP TECHNICAL SUPPORT FOR INFORMATION ABOUT
SERVICING YOUR WIRELESS COMMUNICATION DEVICE.

FCC CAUTION:

could void the user’s authority to operate this equipment.

MODIFICATIONS:

device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment.

NOTE:

conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP.

The Radio Frequency (RF) emitter installed in your modem must not be located or operated in

Any changes or modification not expressly approved by the party responsible for compliance

The FCC requires that you be notified that any changes or modifications made to this

59

Innovation, Science and Economic Development Notice (ISED – Canada)

IC: 3229A-M1000

ISED RSS-Gen Notice

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two
conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of
the device.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes :

1. L’appareil ne doit pas produire de brouillage;

2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.

ISED Canada ICES-003 Compliance

CAN ICES-3 (B)/NMB-3(B)

FCC and ISED RF Exposure Guidance Statement

In order to comply with FCC/ISED RF Exposure requirements, this device must be installed to provide at least
10 mm separation from the human body at all times.

Afin de se conformer aux exigences d’exposition RF FCC / ISED, cet appareil doit être installé pour fournir au
moins 10 mm de séparation du corps humain en tout temps

60

Wireless Communications

Limited Warranty and

IMPORTANT

data occasionally can be lost or delayed.

This can be due to the variation in radio signal strength that results from changes in the
characteristics of the radio transmission path. Although data loss is rare, the environment where you
operate the modem might adversely affect communications.

Variations in radio signal strength are referred to as fading. Fading is caused by several different
factors including signal reflection, the ionosphere, and interference from other radio channels.

INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from
the delays or errors in data transmitted or received with the M1000 device, or failure of the M1000
device to transmit or receive such data.

Due to the transmission and reception properties of wireless communications,

Liability

Inseego Corp. warrants for the 12-month period immediately following receipt of the Product by
Purchaser that the Product will be free from defects in material and workmanship under normal
use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.

The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement,
at INSEEGO CORP’ option, of defective or non-conforming materials, parts or components. The
foregoing warranties do not extend to (I) non conformities, defects or errors in the Products due
to accident, abuse, misuse or negligent use of the Products or use in other than a normal and
customary manner, environmental conditions not conforming to INSEEGO CORP’ specification, of
failure to follow prescribed installation, operating and maintenance procedures, (II) defects, errors
or nonconformities in the Product due to modifications, alterations, additions or changes not made
in accordance with INSEEGO CORP’ specifications or authorized by INSEEGO CORP, (III) normal wear
and tear, (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI)
service or repair of Product by the purchaser without prior written consent from INSEEGO CORP,
(VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental,
reproduction, sample, incomplete or out of specification Products, or (VIII) returned products if the
original identification marks have been removed or altered.

61

Safety Hazards

Do not operate the M1000 in an environment that might be susceptible to radio interference
resulting in danger, specifically:

Areas where prohibited by the law

Follow any special rules and regulations and obey all signs and notices. Always turn off the host
device when instructed to do so, or when you suspect that it might cause interference or danger.

Where explosive atmospheres might be present

Do not operate your device in any area where a potentially explosive atmosphere might exist.
Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Be
aware and comply with all signs and instructions.

Users are advised not to operate the device while at a refueling point or service station. Users are
reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in progress.

Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities,
vehicles using liquefied petroleum gas (such as propane or butane), areas where the air contains
chemicals or particles, such as grain, dust or metal powders, and any other area where you would
normally be advised to turn off your vehicle engine.

Near medical and life support equipment

Do not operate your device in any area where medical equipment, life support equipment, or near
any equipment that might be susceptible to any form of radio interference. In such areas, the host
communications device must be turned off. The device can transmit signals that could interfere
with this equipment.

On an aircraft, either on the ground or airborne

In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the modem is turned off prior to
boarding aircraft in order to comply with these regulations. The modem can transmit signals that
could interfere with various onboard systems and controls.

While operating a vehicle

The driver or operator of any vehicle should not operate a wireless data device while in control of a
vehicle. Doing so will detract from the driver or operator’s control and operation of that vehicle. In
some countries, operating such communications devices while in control of a vehicle is an offense.

62

Electrostatic discharge (ESD)

Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native
connection software might attempt to reinitialize the device should a substantial electrostatic
discharge reset the device. If the software is not operational after an ESD occurrence, then restart
your computer.

63

Proper Battery Use and Disposal

IMPORTANT

•

Do not allow the liquid to come in contact with the skin or the eyes. If contact has been

In event of a battery leak:

made, wash the affected area with large amounts of water and seek medical advice.

•

Seek medical advice immediately if a battery has been swallowed.

•

Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission
and reception properties of wireless communications, data occasionally can be lost or
delayed.

Please review the following guidelines for safe and responsible battery use.

• Do not disassemble or open, crush, bend or deform, puncture, or shred.

• Do not modify or remanufacture, attempt to insert a foreign object into the battery, immerse

or expose to water or other liquids, or expose to fire, explosion, or other hazard.

• Only use the battery for the system for which it was specified.

• Only use the battery with a charging system that has been qualified with the system per

this standard. Use of an unqualified battery or charger may present a risk of fire, explosion,
leakage, or other hazard.

• Do not short circuit a battery or allow a metallic or conductive object to contact the battery

terminals.

• Replace the battery only with another battery that has been qualified with the system per

this standard. Use of an unqualified battery may present a risk of fire, explosion, leakage, or
other hazard.

• Promptly dispose of used batteries in accordance with local regulations.

• Battery usage by children should be supervised.

• Avoid dropping the M1000 or battery. If the M1000 or the battery is dropped, especially on a

hard surface, and the user suspects damage, take it to a service center for inspection.

• Improper battery use may result in a fire, explosion, or other hazard.

7

Glossary

65

Glossary

●

3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G
telecommunication networks support services that provide an information transfer rate of at least 200
kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical
requirements for a 3G service. 3G finds application in wireless voice telephony, mobile Internet access,
fixed wireless Internet access, video calls and mobile TV.

●

4G LTE — Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications
technology and an evolution of the UMTS standards. The goal of LTE is to increase the capacity

and speed of wireless data networks using new DSP (digital signal processing) techniques and
modulations that were developed around the turn of the millenium. A further goal is the redesign and
simplification of the network architecture to an IP-based system with significantly reduced transfer
latency compared to the 3G architecture. The LTE wireless interface is incompatible with 2G and 3G
networks, so that it must be operated on a separate wireless spectrum.

●

5G NR — Fifth Generation Long Term Evolution. The latest generation of cellular mobile
communications. It succeeds the 4G (LTE-A, WiMax), 3G (UMTS, LTE) and 2G (GSM) systems. 5G
performance targets high data rate, reduced latency, energy saving, cost reduction, higher system
capacity, and massive device connectivity

●

802.11 (b, g, n, ac) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency
bands.

●

bps — Bits per second. The rate of data flow.

●

Broadband — High-capacity high-speed transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.

●

DHCP — Dynamic Host Configuration Protocol. Software found in servers and routers that
automatically assigns temporary IP addresses to clients logging into an IP network.

●

DHCP Server — A server or service with a server that assigns IP addresses.

●

DNS — Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.

●

Firmware — A computer program embedded in an electronic device. Firmware usually contains
operating code for the device.

●

GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context.
When referring to disk capacities it usually means 109 bytes. It also applies to data transmission
quantities over telecommunication circuits.

●

Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting
to the Internet.

●

HTTP — Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web
over the Internet.

●

IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society
that promotes standardization in technical disciplines.

66

●

IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is
usually printed on the device and can often be retrieved using a USSD code.

●

IP — Internet Protocol. The mechanism by which packets are routed between computers on a
network.

●

IP Type — The type of service provided over a network.

●

IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP
network).

●

ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet
connection service. (See Network Operator)

●

Kbps — Kilobits per second. The rate of data flow.

●

LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity
(such as inside an office building), communicate with one another. It does not use common carrier
circuits though it can have gateways or bridges to other public or private networks.

●

MAC Address — Media Access Control. A number that uniquely identifies each network hardware
device. MAC addresses are 12-digit hexadecimal numbers. This is also known as the physical or
hardware address.

●

Mbps — Megabits per second. The rate of data flow.

●

MSID — Mobile Station IDentifier. A number for a mobile phone that identifies that phone to the
network. These numbers are carrier specific.

●

Network Operator — The vendor who provides your wireless access. Known by different names in
different regions, some examples are: wireless provider, network provider, and service provider.

●

Network Technology — The technology on which a particular network provider’s system is built; such
as EVDO.

●

Port — A virtual data connection used by programs to exchange data. It is the endpoint in a logical
connection. The port is specified by the port number.

●

Port Forwarding — A process that allows remote devices to connect to a specific computer within a
private LAN.

●

Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP
host. Certain port numbers are standard for common applications.

●

PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which
networks to connect with when you are roaming. (Network operator specific).

●

Protocol — A standard that enables connection, communication, and data transfer between
computing endpoints.

●

Proxy — A firewall mechanism that replaces the IP address of a host on the internal (protected)
network with its own IP address for all traffic passing through it.

●

Router — A device that directs traffic from one network to another.

●

SIM — Subscriber Identification Module. Found in LTE network technology, the SIM is a card
containing identification information for the subscriber and their account. The SIM card can be moved
to different devices.

67

●

SSID — Service Set IDentifier. The name assigned to a Wi-Fi network.

●

TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used
for the Internet and other similar networks.

●

USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer,
mobile modem, etc. USB connectors may be used for data transfer or charging.

●

USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and
peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable
have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports
and connectors are available in different sizes (for example, standard, mini, and micro).

●

VPN — Virtual Private Network. A secure private network that runs over the public Internet.
Commonly used to connect to an office network from elsewhere.

●

WWAN — Wireless Wide Area Network. A public network that extends beyond architectural,
geographical, or political boundaries (unlike a LAN, which is usually a private network located within a
room, building, or other limited area).

●

Wi-Fi — Wireless Fidelity. Any system that uses the 802.11 standard developed and released in 1997 by
the IEEE.

●

Wi-Fi Client — A wireless device that connects to the Internet via Wi-Fi.

●

WPA/WPA2 — Wi-Fi Protected Access. A security protocol for wireless 802.11 networks from the Wi-Fi
Alliance.