Inseego 5G MiFi M2000 User Manual
USER GUIDE
5G MiFi M2000
Global Mobile Hotspot
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Document Number: 90029586 Rev 1
5G MiFi M2000 USER GUIDE 2
Contents
Introduction and Getting Started ........................................................................................................................................ 6
Overview .................................................................................................................................................................................. 7
Key Features ..................................................................................................................................................................... 7
Description .............................................................................................................................................................................. 7
Side View ........................................................................................................................................................................... 8
Display View ..................................................................................................................................................................... 8
Status Indicators and Icons ............................................................................................................................................... 9
Getting Started .................................................................................................................................................................... 10
Installing a SIM Card .................................................................................................................................................... 10
Turning On and Off ...................................................................................................................................................... 12
System Requirements ................................................................................................................................................. 12
Finding your Wi-Fi Name and Password .............................................................................................................. 12
Connecting Devices to the M2000 ......................................................................................................................... 13
Caring for your M2000 ...................................................................................................................................................... 13
Charging .......................................................................................................................................................................... 13
Replacing the Battery .................................................................................................................................................. 14
Battery Tips ..................................................................................................................................................................... 15
Unlocking the SIM Card .............................................................................................................................................. 16
Resetting the M2000 ................................................................................................................................................... 16
Care Tips .......................................................................................................................................................................... 17
Touchscreen ............................................................................................................................................................................. 18
Overview ................................................................................................................................................................................ 19
Home Screen .................................................................................................................................................................. 19
Navigation Tips .............................................................................................................................................................. 20
Wi-Fi Settings ....................................................................................................................................................................... 20
Wi-Fi ................................................................................................................................................................................... 20
Band Selection ............................................................................................................................................................... 21
Wi-Fi Name/Password ................................................................................................................................................. 21
Wi-Fi Protected Setup (WPS) .................................................................................................................................... 22
Connected Devices ............................................................................................................................................................ 23
Connected Devices (Details and Blocking) ......................................................................................................... 23
Blocked Devices (Unblocking) ................................................................................................................................. 23
Data Usage ............................................................................................................................................................................ 24
Settings .................................................................................................................................................................................. 25
Universal Charging ............................................................................................................................................................. 26
Software Updates ............................................................................................................................................................... 26
Messages ............................................................................................................................................................................... 26
About ...................................................................................................................................................................................... 27
Help ......................................................................................................................................................................................... 27
Admin Website ......................................................................................................................................................................... 28
Overview ................................................................................................................................................................................ 29
Home Page...................................................................................................................................................................... 29
Side Menu ....................................................................................................................................................................... 29
Admin Password ................................................................................................................................................................. 30
Changing the Admin Password ............................................................................................................................... 30
Hiding the Admin Password on the Touchscreen ............................................................................................ 30
Managing Data Usage ...................................................................................................................................................... 31
Data Usage Page ........................................................................................................................................................... 32
Managing Wi-Fi Settings .................................................................................................................................................. 33
Settings Tab .................................................................................................................................................................... 34
Primary Network Tab ................................................................................................................................................... 36
5G MiFi M2000 USER GUIDE 3
Guest Network Tab ...................................................................................................................................................... 38
Managing Connected Devices ....................................................................................................................................... 40
Connected Devices Page ........................................................................................................................................... 41
Managing Settings ............................................................................................................................................................. 43
Preferences Tab ............................................................................................................................................................. 44
Software Update Tab .................................................................................................................................................. 49
Backup and Restore Tab ............................................................................................................................................. 50
GPS Tab ............................................................................................................................................................................ 52
Advanced Tab ................................................................................................................................................................ 53
Viewing Info About the M2000 ..................................................................................................................................... 54
Internet Status Tab ....................................................................................................................................................... 55
Internet Sessions Tab .................................................................................................................................................. 57
Diagnostics Tab ............................................................................................................................................................. 58
Device Info Tab .............................................................................................................................................................. 60
Logs Tab ........................................................................................................................................................................... 61
Getting Help ......................................................................................................................................................................... 62
Help Tab ........................................................................................................................................................................... 63
Customer Support Tab ............................................................................................................................................... 63
Advanced Settings .................................................................................................................................................................. 64
Overview ................................................................................................................................................................................ 65
Using Advanced Settings ................................................................................................................................................ 65
Networks Tab ................................................................................................................................................................. 66
Manual DNS Tab ........................................................................................................................................................... 67
SIM Tab ............................................................................................................................................................................. 68
Firewall Tab ..................................................................................................................................................................... 70
Mac Filter Tab ................................................................................................................................................................. 71
LAN Tab ............................................................................................................................................................................ 73
Port Filtering Tab .......................................................................................................................................................... 75
Port Forwarding Tab .................................................................................................................................................... 78
VPN Tab ............................................................................................................................................................................ 81
Inseego Connect Tab .................................................................................................................................................. 83
Troubleshooting and Support ............................................................................................................................................ 84
Overview ................................................................................................................................................................................ 85
First Troubleshooting Steps ...................................................................................................................................... 85
Common Problems and Solutions ............................................................................................................................... 85
My M2000 powered off without pressing the Power button ....................................................................... 85
No service is available ................................................................................................................................................. 86
My M2000 has no power/touchscreen doesn’t display when I press the Power button ................... 86
I forgot my Wi-Fi password ....................................................................................................................................... 86
I forgot my M2000 Admin website password .................................................................................................... 86
I cannot connect a device to my M2000 .............................................................................................................. 86
I see the network name, but cannot connect a device to my M2000 ........................................................ 86
I want to see how many devices are connected ............................................................................................... 87
I want to see the firmware (software) version installed on my M2000 ..................................................... 87
I want to see the phone number for my M2000 ................................................................................................ 87
I want to see the battery level of my M2000 ...................................................................................................... 87
I want to turn my M2000 off ..................................................................................................................................... 87
I want to know if my M2000 is still on when the touchscreen is dark ....................................................... 88
Technical Support .............................................................................................................................................................. 88
Product Specifications and Regulatory Information .................................................................................................. 89
Product Specifications ...................................................................................................................................................... 90
Device ............................................................................................................................................................................... 90
5G MiFi M2000 USER GUIDE 4
Environmental ............................................................................................................................................................... 90
Power ................................................................................................................................................................................ 91
Network Connectivity ................................................................................................................................................. 91
Wi-Fi ................................................................................................................................................................................... 91
Software ........................................................................................................................................................................... 91
Warranty and Services ................................................................................................................................................ 91
Regulatory Information .................................................................................................................................................... 92
Product Certifications and Supplier’s Declarations of Conformity ................................................................... 94
Wireless Communications ............................................................................................................................................... 94
Limited Warranty and Liability ....................................................................................................................................... 94
Safety Hazards ..................................................................................................................................................................... 95
Proper Battery Use and Disposal ................................................................................................................................... 96
Glossary ....................................................................................................................................................................................... 97
Glossary .................................................................................................................................................................................. 98
5G MiFi M2000 USER GUIDE 5
Introduction and Getting
Started
Overview
Description
Status Indicators and Icons
Getting Started
Caring for your M2000
5G MiFi M2000 USER GUIDE 6
Overview
The 5G MiFi M2000 is Inseego’s 2nd generation 5G mobile hotspot, providing blazing fast 5G speeds
and remarkably fast 4G LTE fallback for extended coverage. The M2000 supports up to 30 connected
devices with enterprise-grade dual-band Wi-Fi, or you can tether directly using the USB Type-C port.
Key Features
Wi-Fi 6 enables up to 40% faster Wi-Fi speeds, up to 4x increase in data throughput per user
even with multiple devices connected, and improved battery efficiency versus Wi-Fi 5.
WPA3 protocol provides security improvements, more robust authentication, and individualized
data encryption, and offers additional capabilities for personal and enterprise networks.
Large 2.4” touchscreen display allows you to manage connected devices, view data usage,
configure settings, and more – all from your device.
Easy-to-use Admin Web User Interface provides additional access to manage your M2000
environment, including advanced mobile device management tools such as GPS location,
device setting configuration, logs, and more.
Enterprise-grade VPN passthrough and the ability to install a VPN client.
Removable 5050 mAh battery keeps devices connected all day
*
Qualcomm® Quick Charge™-enabled technology. You can use the M2000 as a battery bank to
charge your phone, tablet, and other connected devices.
Description
The Inseego 5G MiFi M2000 package includes:
5G MiFi M2000
Pre-installed 5050 mAh Li-Ion Battery
4FF Nano SIM Card
Qualcomm-Enabled Quick Charger
USB Type C to A Cable
Quick Start Guide
, and ultra-fast charging with
*
Theoretical values, battery life and charge time may vary depending on the number of connected devices and
activity.
5G MiFi M2000 USER GUIDE 7
Side View
Press and hold the Power button for three seconds to turn your M2000 on and off. Press and release
the Power button to wake up the display.
Connect to the Quick Charge charger or tether to a device with the USB-C port.
Display View
The 2.4 inch touchscreen displays and allows you to view Wi-Fi name and password, connected
devices, data usage, and more. Swipe through screens and tap the arrows, buttons, and icons to access
available menu options.
5G MiFi M2000 USER GUIDE 8
Status Indicators and Icons
T
T
T
T
T
The M2000 uses the following status indicators and display icons.
Display Icon Description
No Icons
Home
Network Signal
Strength
Activity Indicator
Messages
Wi-Fi
Connected Devices
Information
he M2000 is powered off or not receiving power, or the
screen is in power-saving mode.
Home
Network Signal Strength Indicator. More bars indicate more
signal strength.
Data is moving between the mobile network and the M2000.
You have unread messages.
he M2000 Wi-Fi network is on.
Displays number of Wi-Fi devices connected to your M2000.
ap to view more information (on Home screen tap to view
Wi-Fi network names and passwords).
Multiple Screens
Battery Charged
Battery Needs Charge
Battery AC Charging
Battery USB Charging
No SIM
Locked SIM
SIM Error
USB Tethered
Indicates you can swipe left/right to view more screens.
Battery is fully charged.
Battery is critically low and the M2000 will shut down unless
the battery is connected to the charger.
he M2000 is connected to the AC charger and charging.
he M2000 is connected via USB and is charging a connected
device.
No SIM card is detected.
SIM card is locked. The real-time data usage meter will not
display.
SIM card error. Check that your SIM card is properly installed.
Device is connected to the M2000 via USB.
5G MiFi M2000 USER GUIDE 9
Getting Started
Important:
initial charge. When fully charged, the battery has all day life.
Before you use your M2000, charge the battery for at least three hours to ensure a full
Installing a SIM Card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. The M2000 supports only Nano SIM cards. If the device SIM is
NOT already inserted into this device, select the correct SIM for this device.
CAUTION: Always use a factory-made SIM card supplied by the service provider. Do not bend or
scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To install a SIM card:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
2. Remove the battery from the battery well.
3. If necessary, remove the SIM card from the outer card, being careful not to touch the gold
colored contacts.
5G MiFi M2000 USER GUIDE 10
4. Hold the SIM card with the gold-colored contact points facing down.
5. Push down and insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot
when in use.
NOTE: Should your SIM card be lost or damaged, contact your network operator.
5G MiFi M2000 USER GUIDE 11
Turning On and Off
To turn your M2000 on, press and hold the Power button for three seconds. The Home screen
appears.
To turn your M2000 off, press and hold the Power button for three seconds until you see the Power Off
screen.
Then select Shutdown.
To wake up the display, press and release the Power button.
System Requirements
Any device with Wi-Fi capability can connect to your M2000.
The M2000 must have proper data service to function and is compatible with all major operating
systems and the latest versions of browsers.
Finding your Wi-Fi Name and Password
Tap Wi-Fi Name/Password on the Home screen. The name and password for your M2000 primary
network is displayed. Swipe left to see the credentials for the guest network.
Important: The default Admin password is the same as the primary network’s default. To change
either password, sign in to the M2000 Admin website.
5G MiFi M2000 USER GUIDE 12
Connecting Devices to the M2000
Your M2000 has two Wi-Fi networks, primary and guest, and lets you connect up to 30 Wi-Fi capable
devices. For added security, share your guest network instead of your primary network. The guest
network is off by default. You can turn it on from either the M2000 touchscreen or the Admin website.
To connect devices to your M2000:
1. Turn on the device you want to connect. The M2000 will broadcast its own wireless network
and name.
2. On the device, open the list of available Wi-Fi networks. Select the M2000 primary or guest
network and enter the password. Once connected to the Internet, the M2000 Home screen
displays the connected device.
NOTE: You can view or change M2000 settings on the M2000 touchscreen or by connecting to the
Admin Web UI from the primary network at http://my.mifi or http://192.168.1.1.
Caring for your M2000
This section provides information on charging, battery replacement and tips, unlocking the SIM card,
general care, and restoring your M2000 to factory default settings.
Charging
You can check the battery level and charging status of your M2000 from the Home screen.
Important: Before you use your M2000, charge the battery for at least three hours to ensure a full
initial charge. When fully charged, the battery has all day life.
Charging with Quick Charge Charger
To charge the battery with the Quick Charge charger:
1. Connect the USB-C end of the USB cable into the charging port of the M2000.
2. Connect the other end of the USB cable into the Quick Charge charger and then plug the
charger into an appropriate electrical outlet. When the battery is fully charged, a notice
appears on the touchscreen asking you to disconnect the charger.
5G MiFi M2000 USER GUIDE 13
Charging with USB
You can also charge your M2000 from another device, such as a computer, with USB.
To charge the battery with USB:
1. Connect the USB-C end of the USB cable into the charging port of the M2000.
2. Connect the USB-A end of the USB cable into another device, such as a laptop. The USB
Connection Options touchscreen appears.
3. Select Charge the M2000 and tap OK.
4. When the battery is fully charged, a notice appears on the touchscreen asking you to
disconnect the charger.
Before using your M2000, read the battery safety information in the Safety Hazards and Proper Battery
Use and Disposal sections and the end of this guide.
CAUTION: Use only batteries and chargers that have been approved by Inseego for optimal
performance and safe operation of your M2000.
Replacing the Battery
CAUTION: Whenever you remove or insert the battery, ensure your M2000 is not connected to any
device or power source. Never use tools, knives, keys, pens or any type of object to force the door
open or to remove the battery. Using any of these types of objects could result in puncturing the
battery.
To remove and replace the battery:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
5G MiFi M2000 USER GUIDE 14
2. Insert your finger into the battery removal divot and lift the battery out of the battery
compartment.
3. Align the gold contacts on the new battery with the gold contacts on the M2000 and gently
slide the battery into place.
4. Replace the cover by setting it on the M2000 where the notches align, then press on the cover
until it clicks into place and is flat across the entire bottom surface.
Battery Tips
WARNING! Always use only approved batteries and chargers with your M2000. The warranty does not
cover damage caused by non-approved batteries and/or chargers.
Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the M2000 and the battery.
The battery discharges more rapidly as additional devices access your M2000.
Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
New batteries or batteries that have been stored for a long time may take more time to charge.
When storing your battery, keep it uncharged in a cool, dark, dry place.
When charging your battery, keep it near room temperature.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Never leave the M2000 in an unattended vehicle where it can get too hot or too cold.
Some batteries perform best after several full charge/discharge cycles.
It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
5G MiFi M2000 USER GUIDE 15
Unlocking the SIM Card
You can create a PIN code to lock your M2000 SIM card on the Admin Web UI (Settings > Advanced
Settings > SIM). When the SIM is locked, your M2000 will not have access to the Internet. A display
appears in the InfoPanel of the Home screen.
Tap the message to unlock the SIM card. Enter the PIN and tap Enter.
Or you can tap Unlock SIM from the Help menu.
CAUTION: If you run out of PIN attempts, your SIM is PUK (personal unblocking key) locked and you
must contact your network operator for the PUK code. You must enter the PUK code in the Admin
website. If you enter the wrong PUK code, your SIM card will be permanently locked.
Resetting the M2000
You can reset your M2000 to factory settings using the RESET button on the M2000, from the M2000
touchscreen, or from the Admin Web UI.
CAUTION: Resetting returns your M2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
Resetting with the RESET button
To reset using the RESET button on the M2000:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
The master RESET button is in a small hole located on the bottom of the M2000, underneath
the battery cover.
5G MiFi M2000 USER GUIDE 16
2. Place one end of an unfolded paper clip into the RESET button hole and press until the screen
displays M2000 Resetting (about five to six seconds). Your M2000 restarts with factory
settings.
NOTE: This option may be disallowed from the Admin Web UI (Settings > Preferences > Device
Preferences).
Resetting from the M2000 touchscreen
To reset from the M2000 touchscreen, tap Menu > Settings > Factory Reset.
NOTE: This option may be disallowed from the Admin Web UI (Settings > Preferences > Device
Preferences).
Resetting from the Admin Web UI
To reset the M2000 from the Admin Web UI, select Settings > Backup and Restore and select Restore
factory defaults.
Care Tips
Inseego Wireless recommends the following care guidelines:
Protect your M2000 from liquids, dust, and excessive temperatures.
Do not apply adhesive labels to your M2000; they might cause the device to potentially
overheat or alter the performance of the antenna.
Store the M2000 in a safe place when not in use.
5G MiFi M2000 USER GUIDE 17
Touchscreen
Overview
Wi-Fi Settings
Connected Devices
Data Usage
Settings
Universal Charging
Software Updates
Messages
About
Help
5G MiFi M2000 USER GUIDE 18
Overview
You can manage, monitor, and customize your M2000 settings directly on the M2000 touchscreen, or by
using the M2000 Admin Web UI. This chapter explains the features available with the touchscreen.
Home Screen
The Home screen lets you see what your M2000 is doing at a glance.
Status Bar: The top of the screen displays status indicators, which may include: network signal strength
, network type (for example, 5G), data traffic activity , unread system messages , battery
, and USB tethered .
InfoPanel: This panel presents a carousel display of current information on your M2000. Initially, it
displays device usage, but may also display other information, such as when Airplane mode is on, or if
there is a SIM card error. Swipe left/right through the displays.
AppPanel: Displays whether Wi-Fi is ON or OFF (tap to access the Wi-Fi menu). Displays how many
devices are connected to your M2000 Wi-Fi primary and guest network (tap to access the Connected
Devices menu). Tap to view the name and password for your primary network.
Menu provides access to all menu options Help provides access to info screens and tutorial
S Swipe up/down to scroll through options
5G MiFi M2000 USER GUIDE 19
Navigation Tips
Tap on the arrows to navigate through topics.
Use to return to the Home screen.
A multiple screen icon indicates there are multiple screens on that topic.
Swipe left and right through screens.
If there is a scroll bar visible on the right, swipe up or down to scroll.
Wi-Fi Settings
The Wi-Fi Settings screen allows you to turn Wi-Fi ON/OFF and select primary and guest network
settings.
NOTE: Wi-Fi settings can be locked from the Admin Web UI. If they are locked, you will see an error
message and they must be unlocked from the Admin Web UI Wi-Fi Settings page.
To manage Wi-Fi settings, tap the Wi-Fi icon on the Home screen (or tap Menu > Wi-Fi Settings).
Tap Make selections
Wi-Fi
Use the Wi-Fi ON/OFF slider to turn Wi-Fi ON or OFF. This selection affects primary and guest networks.
NOTE: If Wi-Fi is OFF, the only way to connect devices to the M2000 is by tethering with the USB cable.
5G MiFi M2000 USER GUIDE 20
Band Selection
Use the default values as they appear or adjust them for your environment.
Each network can be accessed over two bands: 2.4 GHz and 5 GHz:
The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a
few years old or older. This band passes through walls better and propagates over longer
distances, so it may have a longer range.
The 5 GHz band is best for newer devices. It offers better throughput, reduced interference and
faster data speeds, but does not pass through walls as well as the 2.4 GHz band.
NOTE: You must assign at least one band for the guest network before it can be turned on.
When you make a selection, M2000 notifies you that it is applying changes and returns to the screen
when finished.
Tap Help me choose for more information.
Wi-Fi Name/Password
Use the Wi-Fi Name/Password screens to view information on your primary and guest network and to
find your passwords. (You can also access these screens by tapping the icon on the Home screen.)
Swipe left to view the Guest Wi-Fi Network screen and left again to view information.
To turn on your guest network, assign it at least one band in Wi-Fi Settings > Band Selection.
NOTE: You can change or hide the network name and password information shown on these screens
using the Admin Web UI Wi-Fi pages.
5G MiFi M2000 USER GUIDE 21
Wi-Fi Protected Setup (WPS)
Enabling Wi-Fi Protected Setup (WPS) allows compatible Wi-Fi devices to easily connect to your M2000
primary or guest network.
NOTE: If WPS is off, you can turn it on using the Admin Web UI Wi-Fi pages.
Tap a network Select a connection option
Use WPS Button
Press the WPS button on the connecting device. A notification appears when successful.
Enter PIN
If connecting device has a WPS PIN, enter it and tap Enter.
If unsuccessful, tap Restart WPS to try again.
5G MiFi M2000 USER GUIDE 22
Connected Devices
The Connected Devices screen lists all devices currently connected to your M2000, along with the
network they are using. You can view device details and block or unblock devices from Internet access.
To manage connected devices, tap the connected devices icon on the Home screen (or tap Menu >
Connected Devices).
Tap Tap a device for more details or to block devices
T Tap Blocked Devices to unblock devices
Connected Devices (Details and Blocking)
Tap Block to block Tap Confirm to block the device
Swipe left/right for a different device
Blocked Devices (Unblocking)
Tap Blocked Devices to unblock Tap Unblock. The device is removed from
Blocked Devices and added to Connected Devices.
Swipe left/right for a different blocked device.
5G MiFi M2000 USER GUIDE 23
Data Usage
You can view data usage on the Home screen, or tap Menu > Data Usage.
Tap Menu Tap Data Usage View estimated usage and plan info
NOTE: Data usage estimates may not include roaming. If roaming is on, an informational screen
appears. Tap Continue for the Data Usage screen.
5G MiFi M2000 USER GUIDE 24
Settings
Use the Settings screen change various M2000 settings or reset your M2000 to the original factory
settings.
NOTE: Settings can be locked from the Admin Web UI. If they are locked, you will receive an error
message and they must be unlocked from the Admin Web UI (Settings > Preferences > Device
Preferences).
Tap Menu Tap Settings Set ON/OFF slider or tap a setting
Slide desired alerts ON/OFF Set touchscreen language Set touchscreen timeout Select a network
Set timer for sleep mode Tap Factory Reset to restore all settings Use the Admin Web UI
to the factory default values. Your M2000
will turn off and then on again and all
connected devices will be disconnected.
NOTE: Factory Reset can be locked from the Admin Web UI. If it is locked, you will receive an error
message and it must be unlocked from the Admin Web UI (Settings > Preferences > Device Preferences).
CAUTION: Factory Reset returns your M2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
5G MiFi M2000 USER GUIDE 25
Universal Charging
You can use the USB-C port on your M2000 to charge other devices, like a cell phone or tablet. The
Universal Charging touchscreen provides battery and charging information.
Tap Menu Swipe up and tap Universal Charging View charging capability
Tap for more info
Software Updates
Software updates are delivered to the M2000 automatically over the mobile network. Use the Software
Updates screen to view the current software version, the last check for updates, update history, and to
check for a new update.
Tap Menu Swipe up and tap Software Update Tap Check History View History
Check for Update: Use this button to check for new software updates. NOTE: Software updates are
delivered to the M2000 automatically over the network, so this is usually not necessary.
Messages
You can check messages on your M2000 with the Messages screen. There should not be many
messages; most will be from your Mobile Network Operator Network (MNO).
Tap Menu Swipe up and tap Messages View and manage messages
5G MiFi M2000 USER GUIDE 26
About
You can view detailed information about your M2000 with the About screen.
Tap Menu Swipe up and tap About View details about your M2000
The About touchscreen provides the following information:
Model: M2000.
SW Version: The version of the software currently installed on your M2000.
Wireless Number: The phone number stored in the SIM card for your M2000.
IMEI: The International Mobile Equipment Identity (IMEI) for this device. This is a 15 digit code used to
uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
Battery Level: The percentage of charge currently on the battery.
Battery Status: The status of the battery.
Internet Status: The current Internet status.
Technology: The current cellular data connection, for example, 5G.
Network: The name of the Mobile Network Operator (MNO).
Signal Strength: The strength of the cellular signal, measured in dBm. Higher absolute values indicate a
stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.
SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values
are positive, and higher numbers are better.
Roaming: Indicates whether roaming is on.
APN: The Access Point Name (APN) available from the network.
IP Address: The Internet IP address assigned to your M2000.
Help
When you see on a screen, tap it for more information on that topic, or use the Help menu. The Help
screen provides all the help topics and a tutorial for your M2000.
Tap or Tap Help and then Select a topic View Help topic
5G MiFi M2000 USER GUIDE 27
Admin Website
Overview
Admin Password
Managing Data Usage
Managing Wi-Fi Settings
Managing Connected Devices
Managing Settings
Viewing Info About the M2000
Getting Help
5G MiFi M2000 USER GUIDE 28
Overview
On a computer or device connected to your M2000, open any web browser and go to http:/my.MIFI/ or
http://192.168.1.1.
Home Page
The Home page is the local gateway to configuring and managing your M2000. It displays current data
usage and Wi-Fi status, lists currently connected devices, and offers links to other pages with option
settings and help.
Click in the bottom-right corner of a panel to access screens with further information and options.
Side Menu
Each subscreen in the M2000 Web User Interface includes a menu on the left, which you can use to
return to the Home page or jump to other pages. The current page is indicated by a blue bar.
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Admin Password
The Admin password is what you use to sign into the M2000 Web UI. Initially, it is the same as the
default password for your M2000 primary network. Tap Wi-Fi Name/Password on the Home
touchscreen of your M2000 to view the password.
NOTE: You can set up separate Wi-Fi passwords both primary and guest networks in Wi-Fi, but these
are different from the Admin password, which is for this Web Interface.
Important: It is critical that you change the Admin password from the default to keep the device
and your network secure.
Changing the Admin Password
To change the Admin password:
1. Click the down arrow next to Sign Out in the top-right corner of any Web Interface page and
select Admin Settings > Change Device Admin Password.
2. Enter your current Admin password, then click Continue.
3. Enter your current Admin password, then enter a new password and confirm it.
4. Select a security question from the drop-down list and type an answer to question in the Answer
field. NOTE: Answers are case-sensitive.
5. Click Save Changes.
The next time you sign in to the M2000 Web Interface, use the new Admin password. If you cannot
remember the password, click I forgot the Admin password. After you correctly answer the security
question you set up, the current password is displayed.
Hiding the Admin Password on the Touchscreen
The Admin password can be viewed on the M2000 touchscreen by tapping Admin Website from the
Help menu.
To hide the Admin password:
1. Click the down arrow next to Sign Out in the top-right corner of any Web Interface page and
select Admin Settings.
2. Move the ON/OFF slider to the right to hide the Admin password on the M2000 touchscreen. The
Admin password is no longer visible on the Admin Website touchscreen.
3. Exit the dialog.
5G MiFi M2000 USER GUIDE 30
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