Inseego 5G Home Router 1A User Manual

USER GUID

User guide.

5G Home

Router 1A

INSEEGO COPYRIGHT STATEMENT

INSEEGO TRADEMARKS AND SERVICE MARKS

2019 Inseego Corp. All rights reserved. Complying with all copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), or for any purpose without the expressed written permission of Inseego Corp.

Inseego and the Inseego logo, are trademarks or registered trademarks of Inseego Corp. in the United States.

Document Number: 90027132

Contents

1 Introduction .................................................................................................................................................. 2

Overview ................................................................................................................................................. 3

Ports and Buttons .................................................................................................................................... 4

Indicator LED .......................................................................................................................................... 5

Getting Started ....................................................................................................................................... 6

Caring for Your Router .......................................................................................................................... 10

2 Customizing Your Router ............................................................................................................................ 11

Overview ............................................................................................................................................... 12

Managing Wi-Fi Access ......................................................................................................................... 16

Managing Connected Devices ............................................................................................................... 19

Managing Parental Controls .................................................................................................................. 21

Changing Settings ................................................................................................................................. 24

Viewing Info About the Router .............................................................................................................. 28

Getting Help ........................................................................................................................................... 33

3 Advanced Settings ......................................................................................................................................35

Overview ............................................................................................................................................... 36

LAN Settings .......................................................................................................................................... 37

Manual DNS Settings ............................................................................................................................ 38

Firewall Settings .................................................................................................................................... 38

MAC Filter Settings ............................................................................................................................... 40

Port Filtering ......................................................................................................................................... 41

Port Forwarding ................................................................................................................................

.... 42

4 Troubleshooting ......................................................................................................................................... 45

Overview ............................................................................................................................................... 46

Common Problems and Solutions ......................................................................................................... 46

Technical Support ................................................................................................................................. 47

5 Product Specifications and Regulatory Information................................................................................... 48

Product Specifications ........................................................................................................................... 49

Regulatory Information .......................................................................................................................... 51

Wireless Communications ......................................................................................................................53

Limited Warranty and Liability ...............................................................................................................53

Safety Hazards ...................................................................................................................................... 54

Proper Battery Use and Disposal ........................................................................................................... 55

6 Glossary ..................................................................................................................................................... 56

Glossary ................................................................................................................................................. 57

5G HOME ROUTER 1A USER GUIDE 1

1

Introduction

Overview

Ports and Buttons

Indicator LED

Getting Started

Power Management

Caring for Your Router

5G HOME ROUTER 1A USER GUIDE 2

Overview

Figure 1. 5G Home Router 1A

System Requirements

The 5G Home Router 1A is a wireless device that delivers Internet service. You can provide network and Internet connectivity via Wi-Fi and Ethernet. Connect laptops, tablets, e-readers, gaming consoles and more.

• Compatible with all major operating systems.

• Works with the latest versions of browsers, including Android™, Google Chrome

Internet Explorer

, Safari® and Mobile Safari™.

To use Wi-Fi mode, your computer needs Wi-Fi capability. If your computer does not have Wi-Fi capability you can use Ethernet.

To function properly, your 5G Home Router 1A must be connected with an eligible Verizon Wireless Data plan.

5G HOME ROUTER 1A USER GUIDE 3

, Firefox®,

Ports and Buttons

Figure 2. Ports and Buttons on the 5G Home Router 1A

Phone port 2 (RJ-11) —

Phone port 1 (RJ-11) —

Home Security port (RJ-31) —

WARNING!

Ethernet ports 1/2/3 —

Modem port —

WPS button —

USB —

Power on/off button —

Power port —

Do not connect phone, fax or any other devices to the yellow port labeled ALARM.

phone connector port.*

Home Security connector port. *

Doing so could damage the 5G Home Router 1A.

USB port (do not plug anything into this port).

external modem port (connects to 5G modem).

allows devices to connect to the router using WPS.

AC power connector port.

Local Area Network (LAN) connector ports.

powers the router on and off.

*Future feature

5G HOME ROUTER 1A USER GUIDE 4

Indicator LED

Figure 3. Indicator LED on the 5G Home Router 1A

Table 1. LED States

LED Color

Operation

Meaning

Green

Blinking

5G Home Router 1A is booting up.

Yellow

Blinking

Software update is in progress, or device is powered by battery only.

Red

Blinking

No service, critically low battery (10% or less), SIM error, or locked SIM.

Indicator LED

The front of the 5G Home Router 1A has an indicator LED embedded in the vertical gap on the left side. It changes colors and either blinks or glows solid to communicate current states for the device.

Solid

5G HOME ROUTER 1A USER GUIDE 5

The router is connected to the Internet.

Getting Started

Installing the Batteries

NOTE:

IMPORTANT:

CAUTION:

To set up and use your 5G Home Router 1A for the first time:

1. Confirm that your computer meets the minimum system requirements. (See “System

Requirements” on page 3

2. Install the batteries. (See “Installing the Batteries” on page 6.)

3. Plug in the power adapter and power on the unit. (See “Powering On” on page 7.)

4. Connect your computer or other Wi-Fi enabled devices to the router using Wi-Fi. (See

“Connecting Devices Wirelessly” on page 8

5. Connect up to three devices via Ethernet. (See “Connecting Devices with Ethernet” on page

The 5G Home Router 1A comes with three AA batteries that provide backup for voice calls during power outages.

Data service is not available when the 5G Home Router 1A is running on backup batteries.

Whenever you remove or insert batteries, make sure your 5G Home Router 1A is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the battery cover open or to remove the battery. Doing so could puncture the battery.

Risk of explosion if the batteries are replaced by an incorrect type. Dispose of used

batteries according to the instructions on page 55.

Voice calls will be available in a future release

5G HOME ROUTER 1A USER GUIDE 6

To install batteries:

IMPORTANT:

Powering On the Router

WARNING!

1. Press your finger against the battery cover removal tab on the underside of the router, then

lift and open the cover.

2. Insert the three standard AA batteries into the cavity.

3. Close the battery cover, making sure it snaps shut.

at a critically low level (10% or less), the LED blinks red.

Replace the batteries every six months or after a power outage. When the batteries are

Before using the 5G Home Router 1A, read the battery safety information in the "Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page 55

The 5G Home Router 1A comes with a power cord and an AC wall adapter power supply.

safety feature. Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.

one that has been approved by Verizon Wireless for use with the 5G Home Router 1A). Unapproved AC wall adapter power supplies could cause the router to overheat or catch fire, resulting in serious bodily injury, death, or property damage.

Do not disable the power cord grounding plug. The grounding plug is an important

Use only the AC wall adapter power supply that came with the 5G Home Router 1A (or

5G HOME ROUTER 1A USER GUIDE 7

To plug in and turn on the router:

Figure 4. Attaching the power cord

NOTE:

Connecting Internet/Network Devices

Connecting Devices Wirelessly

1. Attach the power cord to the AC wall adapter power supply.

2. Plug the power cord into the power port on the back of the router.

3. Plug the power adapter into an AC wall outlet.

4. Press the On/Off button on the back of the device to turn it on.

Press the On/Off button on the device to turn it off.

With the 5G Home Router 1A, Wi-Fi devices wired devices can connect to the mobile broadband network simultaneously.

You can connect to your 5G Home Router 1A with your computer, tablet or other wireless devices that have Wi-Fi and Internet browser software. Your 5G Home Router 1A is compatible with all major operating systems, and works with the latest version of browsers, including Android, Google, Chrome, Firefox, Internet Explorer, Safari and Mobile Safari.

The default wireless network name (SSID) and wireless password are printed on the bottom of your router. Use these defaults to log into the router the first time. Once a device is connected to the Internet, you can use the Web User Interface to change the default SSID or password to something easier to remember (see “Managing Wi-Fi Access” on page 16

5G HOME ROUTER 1A USER GUIDE 8

Figure 5. SSID and Password on Bottom Label

TIP:

To connect a Wi-Fi capable devi ce to your router:

1. Make sure the 5G Home Router 1A is powered on, and the indicator LED is solid green.

2. Turn on your wireless device and open the Wi-Fi application or controls.

The steps to connect to a Wi-Fi network vary depending on your operating system and

whether you use the native application or third-party software. Generally, with a PC, you click on the Wi-Fi icon in the task bar and select from a list of available networks. On a Mac

computer, click the Wi-Fi icon on the menu bar. If you are unfamiliar with wireless networking on your computer, consult the computer’s help system.

3. Find and select the 5G Home Router 1A Wi-Fi name (SSID).

4. When prompted, enter the Wi-Fi password.

Your Wi-Fi capable device is now connected to the Internet. To view or change 5G Home Router 1A settings, go to the router’s Web User Interface at http://my.router or http://192.168.0.1 (see Chapter 2 Customizing Your Router).

5G HOME ROUTER 1A USER GUIDE 9

Connecting Devices with Ethernet

Figure 6. Ethernet Ports on the 5G Home Router 1A

Caring for Your Router

Ethernet ports

You can connect up to three wired devices such as laptops, printers, and gaming consoles via Ethernet.

To connect Ethernet devices:

1. Plug one end of an Ethernet cable into one of the three Ethernet ports on the router.

2. Plug the other end of the cable into the Ethernet port of the device you wish to connect.

Devices plugged into the router via Ethernet have instant access to the Internet.

Like any electronic product, the 5G Home Router 1A must be handled with care to ensure reliable operation. The following guidelines are recommended:

• Protect the router from liquids, dust, and excessive temperatures.

• Do not apply adhesive labels to the router as they may cause the router to potentially

overheat or alter the performance of the internal antenna.

• Store the router in dry and secure location when not in use.

5G HOME ROUTER 1A USER GUIDE 10

2

Customizing Your Router

Overview

Managing Wi-Fi Access

Managing Connected Devices

Managing Parental Controls

Changing Settings

Viewing Info About the Router

Getting Help

5G HOME ROUTER 1A USER GUIDE 11

Overview

Figure 7. 5G Home Router 1A Home Page

Accessing the Web Interface

IMPORTANT:

Use the 5G Home Router 1A Web Interface to manage your router experience. With it, you can:

• Change your SSID and/or passwords (both admin and user)

• View connected devices.

• Check router status and data usage.

• Set up a guest network.

• View all currently connected devices.

• Control access by device and set detailed parental controls.

The 5G Home Router 1A Home Page (below) shows the current Wi-Fi networks and passwords and lists all currently connected devices. It also shows Internet and device status and settings and offers access to online help and the user guide.

To connect to the 5G Home Router 1A Web Interface:

1. Connect your computer or Wi-Fi capable device to your 5G Home Router 1A to access the

Internet. (See page 8

connected to the router.

2. Open your connected device’s web browser and type http://my.router or http://192.168.0.1 into

5G HOME ROUTER 1A USER GUIDE 12

You can only access the 5G Home Router 1A Web User Interface when you are

the address bar. Press

Enter

NOTE:

I forgot the Admin Password

NOTE:

5G Home Router 1A Home Page

Wi-Fi

Settings

Connected Devices

About

Help

. The 5G Home Router 1A Home page opens.

3. Click

4. Type your Admin password and click

in the upper-right corner of the page.

The default Admin password is printed on the bottom of the router. If you have

changed the Admin password and don’t remember it, click

. After you correctly answer a security question (set up when you changed the password), the current password is displayed.

You are now able to access links in the Home page to customize your router settings configuration.

page 15

To change your admin password and set up a security question, go to Admin Password on

The 5G Home Router 1A Home page is your gateway to configuring and managing your router. It displays current Wi-Fi and router status, lists currently connected devices, and offers links to other pages with option settings and help.

The Home page includes five panels. Click > in the bottom-right corner of a panel to access subscreens with further information and options.

•

(see “Managing Wi-Fi Access” on page 16)

•

(see “Changing Settings” on page 24)

(see “Viewing Info About the Router” on page 28)

(See “Getting Help” on page 33)

(see “Managing Connected Devices” on page 19)

5G HOME ROUTER 1A USER GUIDE 13

Figure 8. 5G Home Router 1A Home Page

Side Menu

Figure 9. Web Interface Side Menu

Each subscreen in the 5G Home Router 1A Web Interface includes a menu on the left, which you can use to return to the Home page or jump to other screens: The current screen is indicated by a red bar.

The side menu includes the following items:

5G HOME ROUTER 1A USER GUIDE 14

•

Home

Wi-Fi

Connected Devices

Parental Controls

Settings

About

Help

Admin Password

NOTE:

Sign Out

Current Admin Password

New Admin Password

Confirm New Admin Password

Answer

NOTE:

Save Changes

(see “5G Home Router 1A Home Page” on page 13)

•

(see “Managing Wi-Fi Access” on page 16)

•

(see “Changing Settings” on page 24)

(see “Viewing Info About the Router” on page 28)

(see “Getting Help” on page 33)

(see “Managing Connected Devices” on page 19)

(see “Managing Parental Controls” on page 21)

The admin password is what you use to sign into the 5G Home Router 1A Web Interface. A default admin password is assigned to each individual device and is printed on the bottom of the router. You can change the admin password to something easier to remember, and set up a security question that will help you securely recover your password if you forget what you changed it to.

In the Web Interface, you can set up separate Wi-Fi passwords both primary and guest

networks (Internet connection), but these are different from the admin password, which is for the Web Interface.

To change the admin password:

1. Click

2. Enter your current admin password in the

in the top-right corner of any Web Interface page.

field.

3. Enter your new password in the

field.

4. Re-enter your new password in the

field.

5. Select a security question from the drop-down list and type an answer to question in the

6. Click

field.

Answers are case-sensitive.

A message displays confirming that your admin password has been changed.

5G HOME ROUTER 1A USER GUIDE 15

The next time you sign in to the 5G Home Router 1A Web Interface, use the new admin password. If

I forgot the Admin Password

Managing Wi-Fi Access

Figure 10. Wi-Fi Panel on the Home Page

Wi-Fi

Save Changes

you can’t remember the password, click

. After you correctly answer the

security question you set up, the current password is displayed.

The 5G Home Router 1A offers two networks for accessing the Internet over Wi-Fi: Primary and Guest. Each network can be accessed over two bands: 2.4 GHz and 5 GHz:

• The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that

are a few years old or older. This band passes through walls better, so it may have a longer range.

• The 5 GHz band is best for newer devices. It offers better throughput and reduced

interference.

On the Web UI Home page, the Wi-Fi panel shows the current name (SSID) and state of primary and guest networks. Click the eye icon to view the current passwords for each.

To manage settings for these networks, select > from the Home page Wi-Fi panel (or select

from the Web UI side menu). The Settings tab of the Wi-Fi page appears. Here you can turn Wi-Fi on or off, specify the bands available to each network, and change band-specific settings.

Select

5G HOME ROUTER 1A USER GUIDE 16

to store new settings.

Figure 11. Settings Tab of the Wi-Fi Page

Primary Network

Guest Network

Generate new password

To set options for a specific network, select either the

tab. Here you can you can assign a new SSID (e.g., “Jones Family - Guest”, choose additional security, and create a new password. Select

to have the software create a new secure password.

5G HOME ROUTER 1A USER GUIDE 17

+ 42 hidden pages