innovaphone myPBX User Manual
Operating manual
Configuration
User name
Own
presence
Call
Search
Profile
Favorite’s
name
Favorite’s
Favorite’s
Favorite’s
Display
Call history
Video
Select end
device
Messages
Application
innovaphone myPBX
Version 11 R1
telephony
Sharing
diversions
Presence
innovaphone AG | Böblinger Str. 76 | 71065 Sindelfingen | Tel +49 7031 73009-0 | www.innovaphone.com
Copyright © 2015 inn ov aph one AG
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Subject to availability and technical modifications without notice. Errors excepted.
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Original: Operating_manual_myPBX_V11_R1_en.docx | Version: May 2015
Operating manual: innovaphone myPBX
Contents
Bedienung ....................................................................................................................................... 3
Telefonieren ..................................................................................................................................... 3
Eingehender Ruf mit externer Anwendung ....................................................................................... 3
Weiterleiten ...................................................................................................................................... 4
Parken und Entparken ..................................................................................................................... 5
Parken ............................................................................................................................................. 6
Entparken mit myPBX ...................................................................................................................... 6
Entparken ohne myPBX ................................................................................................................... 7
DTMF-Töne ..................................................................................................................................... 7
Konferenz ........................................................................................................................................ 8
Rufumleitungen ................................................................................................................................ 8
Mobility .......................................................................................................................................... 10
Video ............................................................................................................................................. 10
Chat ............................................................................................................................................... 11
Chatkonferenz ............................................................................................................................... 13
Application Sharing ........................................................................................................................ 13
Anwendungsfreigabe ..................................................................................................................... 13
E-Mail ............................................................................................................................................ 15
Suche ............................................................................................................................................ 16
Präsenz setzen .............................................................................................................................. 16
Favoriten ........................................................................................................................................ 16
Favoriten hinzufügen ..................................................................................................................... 17
Favoriten löschen .......................................................................................................................... 18
Rufjournal ...................................................................................................................................... 18
Installation & Konfiguration ............................................................................................................ 20
Installation ..................................................................................................................................... 20
Anmelden ...................................................................................................................................... 20
Eigene Sichtbarkeit einstellen ........................................................................................................ 21
Endgerät auswählen ...................................................................................................................... 22
Konfiguration .................................................................................................................................. 22
Tab: myPBX................................................................................................................................... 22
Tab: Externe Anwendung............................................................................................................... 23
Über dieses Dokument .................................................................................................................. 25
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Operating manual: innovaphone myPBX
Operation
If you have not yet set-up your myPBX programme, please read the Configuration chapter
at the end of this manual first.
Phone
Inbound calls are displayed in the message area. If available, additional information such as
name and phone number of the caller is also displayed.
You can pick up the inbound call with the telephone. If you use the green handset icon to
accept the call, your phone goes into hands-free mode.
Reject the call with the red handset icon. The caller hears a busy signal.
Outbound calls are primarily made using the Favorite list. Slide the mouse over the entries
to display the possible services for the subscriber. Click on the handset icon to make a call.
Your telephone makes the call in hands-free mode. Pick up the handset to terminate the
hands-free mode.
The phone number can be entered directly in the search field. Whilst you enter the number,
matching entries in the telephone directories are suggested. Press the Enter button to start
dialling.
Any number sequence highlighted on the computer can also be transfered to the search
field by pressing the configured hotkey (Function key F2 pre-installed).
Inbound call with external application
If you have configured an external application that may be opened during inbound calls, a
separate icon can be seen in the desktop message next to the green handset icon.
If you link an application with call memos, you can open the application and prepar e for the
call even before picking up the call.
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Operating manual: innovaphone myPBX
This option is also available in the messaging area on the myPBX interface. The name that
was specified in the configuration appears as a tooltip. The example below shows the
Windows application Notepad.
This icon can also be found in the Call history. The same application is opened there in
order for you to complete the call memo in post-processing.
Call forwarding
The call can be forwarded as soon as the connection has been setup.
Click on the Pause key to Hold the connection. You can now set up or accept a second call.
You can make use of any of the ways described in the chapter Making calls. To connect
both subscribers, simply hang up or terminate the connection by pressing the red handset
icon.
An additional icon is available in the favorites list for connecting calls directly (blind transfer).
This icon allows the connection for both subscribers to be set up immediately and your call
is terminated automatically.
If the call has been forwarded within the respective telephone system, this diversion shows
who forwarded this inbound call.
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Operating manual: innovaphone myPBX
This information is displayed for calls that are forwarded both automatically and manually.
For calls that are forwarded several times, a list is displayed showing each step of the call
forwards. The call forwards are stored in the Call history and are displayed in the detail view
mode.
Parking and unparking a call
Parking a call is a convenient and flexible way of transferring a call. The fact that calls can
be transferred fro m an y phone on the PBX is a big advant ag e. Cal ls can be par k ed to any
phone number (line) and marked with a parking position 0 through n. Any authorised
subscriber from the same group can “unpark” (pick up) the call.
The scenario can be described as follows: The switchboard answers a call. If the
switchboard does not know where the requested calling party is, the call is parked to his
number. An announcement informs the person being called that a call has been parked at
his number. The person being called over the tannoy goes to the nearest phone and can
unpark the call.
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Operating manual: innovaphone myPBX
Parking a call
As soon as a connection is set up, myPBX displays a new Park icon for all favorites where
parking is possible.
Click on this icon to park an active call to this number. The person making the call hears
wait music. The target subscriber’s telephone does not ring.
To park a call at one’s own number, click on the icon for parking a call in the message area.
Clicking on this icon parks the call to your own number and the caller hears wait music.
Unparking a call with myPBX
Calls parked to your own number are indicated in myPBX with a P icon in the message
area. Click on the icon to unpark the call and you will be connected immediately.
All other subscribers can see the parked call in the myPBX Favorite list. The call can be
picked up by clicking on the icon.
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Operating manual: innovaphone myPBX
In this case, the call is indicated as an inbound call and the connection is set up when you
pick up the handset.
Unparking a call without myPBX
As you cannot assume that every phone has an enabled myPBX application, a call can also
be picked up directly from other phones. This is realised using special number codes. To
unpark a call to your own number, use the following syntax:
#16$(1)
whereby #16 is the number code for unparking a call and $(1) relates to the parking
position. The parking position is assigned automatically and always begins with the number
0, so that in most cases dialling #160 suffices to reach the parked call.
Unparking a call from someone else’s phone number is realised by dialling #17. The syntax
for this reads:
#17$(1)$#
whereby $(1) again relates to the parking position and $ is the phone number where the call
is currently parked. The end of the phone number is marked with a final #. This number
code unparks the call and connects it immediately.
The scenario described at the beginning can thus be solved easily if the switchboard picks
up calls using myPBX and parks them to the correct destination phone numbers.
Subscribers who are then requested over the tannoy system to answer the call can then
pick up the call from any end device by using the number code #170nnn#, nnn represents
their own extension number.
DTMF tones
DTMF tones are used to control automatic call forwarding systems or voicemails. A
numerical pad is displayed in myPBX which can be used to send DTMF tones. Click on the
numerical pad in the contact information.
The Favorite list is then replaced by the numerical pad.
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Operating manual: innovaphone myPBX
By pressing close you can mask out the numerical pad.
Conference
For a conference call you need two calls, an active call and a call on hold.
Click on the conference icon in the call-on-hold’s contact information. All three subscribers
are now connected.
To terminate the conference, click on the Hold icon in one of the two contact fields. The
conference terminates and this connection’s subscriber is on hold. The other subscriber is
connected to you. You are now in the same mode as before the conference call.
You can also terminate the conference by pressing the red handset icon. After terminating
the first call, you are still connected to the other party until you also terminate this
connection.
Please note: If you ring off on your phone, the other two subscribers stay connected.
Call diversions
You can configure your own call diversion with myPBX. Pull the slider that is used for the
configuration at the left-hand side of the messag e area for wards.
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