INGENICO IMP3XXCX, IMP3XX User Manual

U s e r G u i d e

iMP 3xx

Ingenico – 190-192 Avenue Charles de Gaulle 92200 Neuilly sur Seine Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95

Contents

1. Introduction __________________________________________________ 4

2. Unpacking ___________________________________________________ 5

3. Recommendations_____________________________________________ 6

3.1. Security _____________________________________________________________6

3.2. Security of your terminal _______________________________________________6

3.3. EC standard compliance marking_________________________________________7

3.4. FCC & IC Compliance. __________________________________________________7

3.5. Main Characteristics ___________________________________________________9

4. Installation and connection _____________________________________10

4.1. Functional description ________________________________________________ 10

4.2. Battery insertion _____________________________________________________ 10

4.3. iPhone 4 insertion ____________________________________________________ 11

4.4. Charging iMP3XX_____________________________________________________ 12

4.5. Positioning the terminal _______________________________________________ 13

4.6. Power on / off _______________________________________________________ 13

4.7. Connection _________________________________________________________ 13

4.7.1. USB cable connection___________________________________________________________13

4.7.2. Cable disconnection___________________________________________________________ 14

4.7.3. Cradle insertion ______________________________________________________________ 14

5. Daily use _____________________________________________________15

5.1. Getting started with iMP3xx____________________________________________ 15

5.2. Keypad functions ____________________________________________________ 15

5.3. Adjusting the contrast ________________________________________________ 15

5.4. Barcode reader ______________________________________________________ 16

5.5. Card insertion _______________________________________________________ 16

5.5.1. Swiping a card________________________________________________________________ 16

5.5.2. Inserting a chip card ____________________________________________________________17

5.5.3. Reading Contactless (Optional) ___________________________________________________17

iMP 3xx • 2/20

900004435 R11 000 02

6. Maintenance _________________________________________________18

Cleaning of the terminal___________________________________________________ 18

6.1. Transport and storage ________________________________________________ 18

6.2. Troubleshooting _____________________________________________________18

6.3. End of life___________________________________________________________ 19

iMP 3xx • 3/20

900004435 R11 000 02

1. Introduction

Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.

The iMP3xx is battery powered, use only Ingenico parts for replacement:

The iMP3xx can be powered by different sources please respect these recommendations:

iMP3xx can be USB powered; it must be connected to a full compatible USB link.

iMP3xx can be powered using the cradle accessory.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

iMP 3xx • 4/20

900004435 R11 000 02

2. Unpacking

ADVICE

Carefully preserve the packaging of the IMP3XX. It must be re-used whenever the terminal is shipped.

According to the model, the following items are included in the IMP3XX box (including optional accessories):

• The IMP3XX terminal

• A battery pack

• This installation guide

• A PSU for battery charging

• The IMP3X0 cradle (optional) with PSU

• The USB connection cable (optional)

• The application user guide (optional)

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

iMP 3xx • 5/20

900004435 R11 000 02

3. Recommendations

3.1. Security

Lithium battery

The IMP3XX is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.

Battery

IMP3XX is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriates sites.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.

CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

iMP 3xx • 6/20

900004435 R11 000 02

+ 14 hidden pages