INGENICO IMP3X2 User Manual

U S E R G U I D E

iSMP-Companion

Ingenico – 28-32, boulevard de Grenelle 75015 Paris Tél. 33(0) - Fax 33 (0)

Contents

1. Introduction __________________________________________________ 3

2. Unpacking ___________________________________________________ 4

3. Recommendations _____________________________________________ 5

3.1. Safety (Sécurité / Sicherheit) ____________________________________________ 5

3.2. Security of your terminal _______________________________________________ 7

3.3. EC standard compliance marking _________________________________________ 8

3.4. FCC & IC Compliance. __________________________________________________ 8

3.5. Main Characteristics __________________________________________________ 10

4. Installation and connection _____________________________________ 11

4.1. Functional description ________________________________________________ 11

4.2. Battery insertion _____________________________________________________ 12

Charging Terminal _______________________________________________________ 14

4.3. Positioning the terminal _______________________________________________ 15

4.4. Power on / off _______________________________________________________ 15

4.5. Connection _________________________________________________________ 15

4.5.1. USB cable connection __________________________________________________________ 15

4.5.2. Cable disconnection ___________________________________________________________ 16

4.5.3. Cradle insertion _______________________________________________________________ 16

5. Daily use _____________________________________________________ 16

5.1. Getting started with iSMP _____________________________________________ 16

5.1.1. Terminal keypad _______________________________________________________________17

5.2. Adjusting the contrast ________________________________________________ 17

5.3. Barcode reader ______________________________________________________ 18

5.4. Card insertion _______________________________________________________ 18

5.4.1. Swiping a card ________________________________________________________________ 18

5.4.2. Inserting a chip card ___________________________________________________________ 19

5.4.3. Reading Contactless (Optional) __________________________________________________ 19

6. Maintenance ________________________________________________ 20

6.1. Cleaning of the terminal (Entretien, Wartung) _____________________________ 20

6.2. Transport and storage ________________________________________________ 21

6.3. Troubleshooting _____________________________________________________ 21

6.4. End of life (Fin de vie, Produktentsorgung) _______________________________ 22

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1. Introduction

Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.

The iSMP is battery powered, use only Ingenico parts for replacement:

The iSMP can be powered by different sources please respect these recommendations:

iSMP can be USB powered; it must be connected to a full compatible USB link.

iSMP can be powered using the cradle accessory.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2. Unpacking

A battery pack

PSU for battery charging

This User guide

The iSMP

Companion terminal

USB connection câble

ADVICE

Carefully preserve the packaging of the iSMP. It must be re-used whenever the terminal is shipped.

iSMP-Companion range is named: IMP3x2

Following items are included in the iSMP-Companion box:

• The application user guide (optional)

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

AVERTISSEMENT Le bloc d'alimentation fourni avec votre équipement a été conçu spécialement pour les terminaux Ingenico. N'utilisez pas d'autre bloc d'alimentation. L'emploi d'un bloc d'alimentation présentant des caractéristiques apparemment similaires de tension/intensité peut endommager votre terminal.

WARNHINWEIS Das mit Ihrem Gerät mitgelieferte Netzteil ist speziell für Ingenico Terminals bestimmt. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/Stromstärke kann zur Beschädigung Ihres Terminals führen.

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3. Recommendations

3.1. Safety (Sécurité / Sicherheit)

Lithium battery

iSMP-Companion is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.

Battery

iSMP-Companion is fitted with a battery, specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriates sites.

Electrical power supply network

Provide an electrical outlet:

• Located near the equipment and easily accessible

• Which meets the standards and regulations in the country of use

• iSMP-Companion can be connected to a power distribution system of the IT type for Norway.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

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Sécurité

Batterie au lithium

L’iSMP-Companion est équipé d'une batterie au lithium inaccessible à l'utilisateur. Seul un technicien qualifié est autorisé à ouvrir le bloc et à changer ce composant.

Batterie

L’iSMP-Companion est équipé d'une batterie spécialement conçue pour ce terminal.

• N'utilisez que les chargeurs et batteries prévus figurant dans le catalogue Ingenico.

• Ne court-circuitez pas la batterie.

• N'essayez pas d'ouvrir le conteneur de la batterie.

• Les batteries usagées doivent être déposées aux endroits de récupération prévus.

Utilisation du réseau électrique

• située à proximité du matériel et facile d’accès

• conforme aux normes et aux réglementations en vigueur dans le pays d’utilisation

• l’iSMP-Companion peut être connecté aux réseaux de distribution électrique de

type IT pour la Norvège.

AVERTISSEMENT

Le remplacement incorrect de la batterie, mettre la batterie près d’une source de chaleur ou jeter la batterie au feu crée un risque d'explosion.

Sicherheit

Lithium-Akku

Das iSMP-Companion ist mit einer Lithium-Batterie ausgestattet, mit der der Benutzer nicht in Berührung kommen darf. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

AKKU

iSMP-Companion ist mit einem speziell für dieses Terminal bestimmten Akku ausgestattet.

• Verwenden Sie nur die entsprechenden Aufladegeräte und Akkus, die im IngenicoKatalog aufgeführt sind.

• Den Akku nicht kurzschliessen.

• Nicht versuchen, das Akku-Gehäuse zu öffnen

• Leere Batterien sind umweltgerecht zu entsorgen.

elektrischen Netz

• In der Nähe des Geräts befindet und leicht zugänglich

• Welche erfüllt die Normen und Vorschriften in den jeweiligen Ländern

• Das Terminal ISMP kann zu einer Energieverteilung der IT-Typ für Norwegen

angeschlossen werden

WARNHINWEIS Es besteht Explosionsgefahr bei unsachgemmäss entsorgten oder ins Feuer geworfenen Batterien und Akkus.

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3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.

CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

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3.3. EC standard compliance marking

EC standard compliance marking certifies that the product stipulated below:

• complies with the basic requirements of European Directive 1999/5/CE, known as the

«R&TTE Directive» concerning Radio Frequency equipment and telecommunications terminals with respect to:

– Health and safety protection of the user and all other persons – EMC protection

• conforms to the following harmonized standards :

– IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical

office equipment. Issue DEC 2001

– EN 55022 : Data processing equipment – Radio electric disturbance characteristics -

Limits and measurement methods. Issue 1998 / A1-2000/A2-2003

– EN 55024: Data processing equipment – Immunity characteristics - Limits and

measurement methods. Issue 1998 + A1- 2001 + A2- 2003

• complies with the following specification:

– EN 301511 : Harmonized stand for mobile – EN 300328 : (BT + Wi-Fi) Electromagnetic compatibility and Radio Spectrum – EN 300330 : NFC Electromagnetic compatibility and Radio Spectrum

3.4. FCC & IC Compliance.

FCC & IC has a specific naming. The references uses for FCC & IC certifications are:

• IC: 2586D-IMP3X2

• FCC ID: XKB-IMP3X2

For the cradle:

• FCC ID: XKB-IMP3XXCX (for cradle product)

Federal Communications Commission (FCC) Statement

15.21

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

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+ 16 hidden pages