Ingenico iCT220 User Manual

Terminal User Guide

iCT220 & ML30

Contents

Section Title Page

1. Introduction 2

2. Important Safety Instructions 2

3. Declaration of Conformity 5

4. Installing the Terminal 6

5. Using the Terminal 9

6. Starting a Transaction 13

7. Sale Transactions 13

8. Setting the Referral Password 18

9. Refunds 19

10. Purchase with Cashback 20

11. Cash Advance 21

12. Purchase with Gratuity (Restaurants) 21

13. Refund with Gratuity 23

14. Pre-Authorisation 24

15. Completion 25

16. Key Entering Card Details and Mail Order Transactions 25

17. Reversal 28

18. Verify Account 28

19. PIN Entry Failure 29

20. Cancelling Transactions 29

21. Clearing Mistakes 30

22. Printing Duplicate Receipts 30

23. X and Z Totals 30

24. Waiter Totals 31

25. End-of-Day Banking 31

26. Entering Function Codes 32

27. Waiter ID’s (Restaurants) 33

28. How to Change the Date and Time 34

29. How to Print a Transaction Log 35

30. How to Change a Paper Roll 36

31. Insuring the Terminal 36

32. Security Warning Notice 36

33. Helpful Hints 37

34. Miscellaneous Prompts 38

Page 2

1. Introduction

This guide will detail how you install and use your ICT220 terminal with ML30 PINpad, including safety
information and instructions on transaction processing, printing reports and general maintenance of the
terminal.

2. Important Safety Instructions

Take care when unpacking, and inspect the product for any obvious external, or suspected internal
damage. When in doubt, do not proceed to install or operate equipment. Contact your supplier.

General Safety Information

This equipment has been designed and manufactured to meet international safety standards but, like
any electrical apparatus, due care must still be taken.

• Do read and understand the instructions before using the equipment.

• Do Not expose this apparatus to rain or moisture. For indoor use only.

• Do Not remove any screws or non-operator accessible covers.

• Do Not insert any metallic objects.

• Do Not stack telephone splitters.

• Do Not allow liquid to spill into cabinet openings.

• Do Not allow anything to rest on the power or telecom cords and ensure all cables are routed to

prevent damage or accidental contact.

• Do Not continue to operate the equipment if you are in any doubt about it working normally, or
if it is damaged in any way. Switch off then withdraw the mains plug and consult your service
agent.

Service Requirements

Operator Access (ESD Precaution)

This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically
Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.

There are no other user serviceable parts inside. In the event of equipment malfunction, unplug the
power supply. It is the responsibility of users requiring service to report the need for service to the
authorised Service Agent.

Maintenance

Cleaning the Casing

• DO NOT allow any water to enter inside the casing. Remove any dust from the casing using a
damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously been
dipped in mild soap and water. Wring out thoroughly to remove excess water before use.

• DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic

housing and any exposed contacts.

Page 3

External Power Supply

• This apparatus is intended for use when supplied with power from a low voltage external power
supply.

• Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be
used.

• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power
Supply must be installed near a suitable power socket which is easily accessible.

• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the
socket before being unplugged from the mains.

• The power supply output lead should only be plugged into the product power input socket.

• The power supply will provide adequate power for the Terminal. The user should ensure that all

other auxiliary apparatus, drawing power from the host, does not overload the power supply.

• Operate only from a power source as specified on the Power Supply Unit.

• A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot

be replaced by the user, the unit must be returned to the authorised service agent for essential
repairs and/or replacement.

Connections

Interconnection to other equipment via the externally accessible ports on the Terminal must only be
made as follows:

Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico
approved Power Supply (CE Marked) specified for use with the Terminal.

Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module
of the same type ie. SELV.

Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN socket
e.g. Telephone wall socket, PABX etc.

Under no circumstances must the PSTN cable be inserted into the RS232 ports. Take due care when
attaching cables.

External Cables

DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other
than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent
damage or accidental contact.

Page 4

MODEM

General Description

The Terminal has an integral modem that allows the Terminal to transfer transaction data to card
companies host computer systems.

The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.
It has an automatic dialling facility.

Disclaimer

This equipment has been designed for connection to the local Public Switched Telephone Network
(PSTN). The apparatus must not be subjected to any modification, in any material way, unless
authorised by Ingenico. Nor must it be used with:

• Internal Modem Software that has not been formally accepted by the manufacturer.

• External control Software or external control equipment which causes operation of the modem or

associated call set up equipment to contravene the requirements of the PSTN Network.

Systems to which the Modem may be connected

This Modem is only approved for connection to the following telecommunications systems:

• The Public Switched Telephone Network (PSTN).

• Any equivalent service run by any Licensed Telecommunications Network Operator.

• Private Branch Exchange (PABX) extensions, being a Branch Telecommunications System operating

under a license.

• The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a

pay-phone.

Note: It cannot be guaranteed that the Modem will operate correctly under all possible conditions of
connection to PABX’s. Any cases of difficulty should be referred in the first instance to Ingenico.

Connection

The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable
compatible socket (and adaptor if required).

Terminals connected to phone lines where a broadband service is present must be connected through
an ADSL microfilter.

Dialling

This modem is suitable only for connection to direct exchange and/or PABX lines which provide Dual
Tone Multi Frequency (DTMF) dialling facilities.

Ringer Equivalence Number (REN)

To determine the total number of items of apparatus that should be connected simultaneously to an
exclusive PSTN line, the total REN values of each of the items of apparatus connected to the line should
not exceed the maximum REN value 4.0. This value includes any Network operator provided
instrument, each of which is assumed to have a REN value of 1.0 unless otherwise marked.

Page 5

And, for the whole range, complies with the European approval specification on connecting terminals
with DTMF dialling to the Public Switched Telephone Network (Council Decision 1998/482/EC, Council
Decision 1999/303/EC).

ETSI ES 203021
ETSI TR 103000

The product supplied is designed to interwork with the following European analogue Public Switched
Telephone Networks:

Austria, Belgium, Denmark, Finland, France , Germany, Greece, Iceland, Ireland, Italy, Liechtenstein,
The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

WEEE Directive

The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to
the WEEE Directive which requires the collection and recycling at the end of the life of the product.

Ingenico products present the symbol for the marking of electrical and electronic equipment as
required by the WEEE Directive.

The crossed through wheeled bin printed on the product gives information about the
requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE
separately.

To ensure that the product is collected and recycled with respect to the environment, you must contact
your supplier (contact the Ingenico local office or the commercial head office in charge of your country
on www.ingenico.com <<contact us>> page).The abandonment or uncontrolled disposal of waste can
harm the environment and human health.

So, by recycling your product in a responsible manner you contribute to the preservation of natural
resources and the protection of human health.

Batteries

If your product contains batteries they must be disposed of at the appropriate collection points.

3. Declaration of Conformity

The CE marking indicates that the product supplied complies with the basic requirements of European
Directive 1999/5/CE known as the R&TTE Directive concerning RF equipment and telecommunications
terminals with respect to:

• The protection of the health and safety of the user and any other person.

• The protection requirements with respect to electromagnetic compatibility.

and complies with the following harmonised standards:

IEC/EN 60950 1 Issued Dec 2001 Electrical safety of data processing

equipment

EN 55022 Issued 1998/A1-2000/A2-2003 Radio electric disturbance characteristics

limits and measurement methods

EN 55024 Issued 1998/A1-2000/A2-2003 Immunity characteristics limits and

measurement methods

The crossed through wheeled bin printed on the product gives information about the

requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE

separately.

Page 6

4. Installing the Terminal

Installing the Terminal via PSTN

Before switching the power on at the mains socket, plug the pre-connected telephone cable into your
telephone wall socket.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are
easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch the power on at the mains supply and Installation will begin.

Terminal Installation
Plug in Phone Line

and then press ENTER

Key in the Number used
to get an Outside Line

and then press ENTER

Does the Tel. Line have
Call Waiting or 1571 ?

Enter=YES Clear=NO

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

Dial Prex Required ?

Enter=YES Clear=NO

Terminal Displays

PINpad Displays

Ensure the telephone line is connected to the telephone IN port on the terminal’s connector box
and to the wall socket and then press the GREEN button.

If your terminal it is connected to a Switchboard/PABX select YES by pressing the GREEN button. Key in
the number used to get an outside line (often 9)and then press the GREEN button.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

If however your terminal is connected via a direct line and you selected NO by pressing the YELLOW
button.

If your telephone line has Call Waiting or 1571 press the GREEN button.

You should use the arrows to highlight the
required option and then press ENTER to select Tel­ephone (PPP) for PSTN.

1.

2.

Page 7

Key in your Merchant Number and press the GREEN button.

Terminal Installation
Key in Merchant No.

and then press ENTER

Terminal Installation
Connecting to
<Acquirer Name>
Please Wait...

Hardware Serial
Validation
Required
Press ENTER

READY
Merchant Number
12345678

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

POWERING UP

Please Wait...

<IDLE DISPLAY>

PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be unable to
dial for authorisation when a call message is waiting.

The terminal will start to dial Ingenico terminal configuration system (GEMS) and a number of
communication messages will be displayed.

Once the configuration call completes, the terminal will then contact each acquirer of the cards it is
configured to accept. Further communications messages will be displayed.

An installation report will then be printed displaying the card types that your terminal will accept.

NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

The PINpad will now be installed; when you see the display below press the GREEN button.

The terminal will start to dial the GEMS to validate the PINpad serial number.

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal and the PINpad is now complete and the terminal will display the READY
prompt. The terminal and PINpad are now ready for use.

Before you start using the terminal confirm that the date and time are correct. If this needs to be
amended refer to Section 28 of this guide for details.

3.

Page 8

Installing the Terminal via Ethernet (IP)

Before switching the power on at the mains supply, ensure that the Ethernet cable is connected to the
ETH port on the terminal’s connector box, and to your router or network point.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are
easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch on the power at the mains supply and installation will begin.

Terminal Displays PINpad Displays

Terminal Installation
Plug in Network
Cable
and then press ENTER

Terminal Installation
Key In Merchant No.

and then press ENTER

Terminal Installation
Connecting to
<Acquirer Name>
Please Wait...

Hardware Serial
Validation
Required
Press ENTER

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

<Software Version>
<Serial Number>

Ready

POWERING UP

Please wait...

Ensure the Network Cable is connected and then press the GREEN button.

Key in your Merchant Number and press the GREEN button.

An installation report will then be printed displaying the card types that your terminal will accept.
The terminal will dial GEMS to validate the PINpad serial number.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

The terminal will connect to the Ingenico’s terminal configuration system (GEMS) and a number of
communication messages will be displayed.

Once the configuration call completes, will then contact each acquirer of the cards it is configured
to accept. Further communications messages will be displayed.

PLEASE NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

You should use the keys to highlight the
required option and then press the GREEN button when
Local Network is selected.

1.

2.

3.

Page 9

READY
Merchant Number
12345678

<IDLE DISPLAY>

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal is now complete and the terminal will display the READY prompt.
When you see the display below press the GREEN button.

5. Using the Terminal

Inserting a Chip Card into the PINpad

The card should always be inserted into the PINpad with the
chip facing uppermost.

If the card is inserted the wrong way or there is a problem
with the chip, the terminal will prompt for the card to be
removed and re-inserted.

The PINpad will prompt you when the card is to be
removed.

Inserting a Chip Card into the Terminal

If the PINpad is inoperable for any reason and you have had your terminal re-configured to work in
standalone mode, the card should be inserted into the terminal with the chip facing uppermost.

The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been
inserted previously, it will prompt you to insert the card.

If the card is inserted the wrong way or there is a
problem with the chip, the terminal will prompt for
the card to be removed and re inserted.

The terminal will prompt you when the card
is to be removed.

Before you start using the terminal confirm that the date and time are correct. If this needs to be
amended refer to Section 28 of this guide for details.

Page 10

Swiping a Card

The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and
running along the bottom of the card. You will be required to swipe the card if the chip cannot be read
or if the customer has a card with only the magnetic swipe.

PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be read by
the card reader.

Using a Card with the Contactless Reader

The Contactless Card Reader is located on the PINpad. If the terminal is allowed to process Contactless
transactions the cardholder has the option to present their contactless card against the Contactless
symbol when displayed on the PINpad.

Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card
is swiped at an even speed.

The speed of the card swipe should not be too slow as this can sometimes cause problems when the
terminal is reading the card.

If the card is removed too quickly a message
will appear on the display and the cardholder
will be asked to present the card again.

The cardholder should hold their card against the
Contactless symbol for it to be read.

AMOUNT £9.50
PRESENT OR INSERT
CARD

Page 11

Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.

The first option on the list will be highlighted.

The actual options shown may differ from those shown here.

PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.

Use the keys to view the available options.

Press the GREEN button to select a highlighted option. The terminal will return to the READY display if
no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal.

Select the System Menu by following the instructions below.

TRANSACTION MENU

Purchase with Cashback
Force Sale

Refund

SYSTEM MENU

Print Function Codes
Select Function

Totals

At the READY prompt press the MENU button until the System
Menu is displayed. Other menu options may appear before/
after depending on your configuration.

Use the keys to view the available options and
press the GREEN button when the required option is
highlighted.

Throughout the transaction flows in this guide, all your
instructions are denoted by this unshaded display.

All instructions to be carried out by the customer on the
PINpad are denoted by this shaded display. The customer
should follow the instructions displayed by the PINpad.

READY
Merchant Number

12345678

Re-Printing Receipts

After a transaction a customer/merchant receipt is printed, if a re-print is required press the MENU
button and a re-print of the last receipt will be printed and the user will be asked to press ENTER.

Check to ensure receipt is correct, if another re-print is required press MENU to re-print.

PLEASE NOTE: This is not the same as printing a duplicate receipts.

AMOUNT 55.00
PIN ****
CARDHOLDER TO KEY PIN
ENTER=OK CLEAR=RE-KEY