Ingenico iCT220 User Manual

Terminal User Guide

iCT220 & ML30

Contents

Section Title Page

1. Introduction 2

2. Important Safety Instructions 2

3. Declaration of Conformity 5

4. Installing the Terminal 6

5. Using the Terminal 9

6. Starting a Transaction 13

7. Sale Transactions 13

8. Setting the Referral Password 18

9. Refunds 19

10. Purchase with Cashback 20

11. Cash Advance 21

12. Purchase with Gratuity (Restaurants) 21

13. Refund with Gratuity 23

14. Pre-Authorisation 24

15. Completion 25

16. Key Entering Card Details and Mail Order Transactions 25

17. Reversal 28

18. Verify Account 28

19. PIN Entry Failure 29

20. Cancelling Transactions 29

21. Clearing Mistakes 30

22. Printing Duplicate Receipts 30

23. X and Z Totals 30

24. Waiter Totals 31

25. End-of-Day Banking 31

26. Entering Function Codes 32

27. Waiter ID’s (Restaurants) 33

28. How to Change the Date and Time 34

29. How to Print a Transaction Log 35

30. How to Change a Paper Roll 36

31. Insuring the Terminal 36

32. Security Warning Notice 36

33. Helpful Hints 37

34. Miscellaneous Prompts 38

Page 2

1. Introduction

This guide will detail how you install and use your ICT220 terminal with ML30 PINpad, including safety information and instructions on transaction processing, printing reports and general maintenance of the terminal.

2. Important Safety Instructions

Take care when unpacking, and inspect the product for any obvious external, or suspected internal damage. When in doubt, do not proceed to install or operate equipment. Contact your supplier.

General Safety Information

This equipment has been designed and manufactured to meet international safety standards but, like any electrical apparatus, due care must still be taken.

• Do read and understand the instructions before using the equipment.

• Do Not expose this apparatus to rain or moisture. For indoor use only.

• Do Not remove any screws or non-operator accessible covers.

• Do Not insert any metallic objects.

• Do Not stack telephone splitters.

• Do Not allow liquid to spill into cabinet openings.

• Do Not allow anything to rest on the power or telecom cords and ensure all cables are routed to

prevent damage or accidental contact.

• Do Not continue to operate the equipment if you are in any doubt about it working normally, or if it is damaged in any way. Switch off then withdraw the mains plug and consult your service agent.

Service Requirements

Operator Access (ESD Precaution)

This is an Electrostatic (ESD) sensitive area. As a minimum, the operator should be ‘Electrostatically Discharged’ via his/her hand to a suitable metallic earthing point prior to opening this area.

There are no other user serviceable parts inside. In the event of equipment malfunction, unplug the power supply. It is the responsibility of users requiring service to report the need for service to the authorised Service Agent.

Maintenance

Cleaning the Casing

• DO NOT allow any water to enter inside the casing. Remove any dust from the casing using a damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously been dipped in mild soap and water. Wring out thoroughly to remove excess water before use.

• DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic

housing and any exposed contacts.

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External Power Supply

• This apparatus is intended for use when supplied with power from a low voltage external power supply.

• Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be used.

• Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible.

• In the event of a hazard or malfunction, the Power Supply Unit should be switched off at the socket before being unplugged from the mains.

• The power supply output lead should only be plugged into the product power input socket.

• The power supply will provide adequate power for the Terminal. The user should ensure that all

other auxiliary apparatus, drawing power from the host, does not overload the power supply.

• Operate only from a power source as specified on the Power Supply Unit.

• A damaged mains cord (if not a replaceable type) or low voltage secondary input lead cannot

be replaced by the user, the unit must be returned to the authorised service agent for essential repairs and/or replacement.

Connections

Interconnection to other equipment via the externally accessible ports on the Terminal must only be made as follows:

Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico approved Power Supply (CE Marked) specified for use with the Terminal.

Port(s), 6 way: The RS232 type port(s) operate at SELV and must only be connected to a module of the same type ie. SELV.

Public Switched Telephone Network (PSTN) Line, 6 Way: MUST only be connected to a PSTN socket e.g. Telephone wall socket, PABX etc.

Under no circumstances must the PSTN cable be inserted into the RS232 ports. Take due care when attaching cables.

External Cables

DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent damage or accidental contact.

Page 4

MODEM

General Description

The Terminal has an integral modem that allows the Terminal to transfer transaction data to card companies host computer systems.

The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols. It has an automatic dialling facility.

Disclaimer

This equipment has been designed for connection to the local Public Switched Telephone Network (PSTN). The apparatus must not be subjected to any modification, in any material way, unless authorised by Ingenico. Nor must it be used with:

• Internal Modem Software that has not been formally accepted by the manufacturer.

• External control Software or external control equipment which causes operation of the modem or

associated call set up equipment to contravene the requirements of the PSTN Network.

Systems to which the Modem may be connected

This Modem is only approved for connection to the following telecommunications systems:

• The Public Switched Telephone Network (PSTN).

• Any equivalent service run by any Licensed Telecommunications Network Operator.

• Private Branch Exchange (PABX) extensions, being a Branch Telecommunications System operating

under a license.

• The Modem is not suitable for shared service or 1+1 carrier systems nor as an extension to a

pay-phone.

Note: It cannot be guaranteed that the Modem will operate correctly under all possible conditions of connection to PABX’s. Any cases of difficulty should be referred in the first instance to Ingenico.

Connection

The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable compatible socket (and adaptor if required).

Terminals connected to phone lines where a broadband service is present must be connected through an ADSL microfilter.

Dialling

This modem is suitable only for connection to direct exchange and/or PABX lines which provide Dual Tone Multi Frequency (DTMF) dialling facilities.

Ringer Equivalence Number (REN)

To determine the total number of items of apparatus that should be connected simultaneously to an exclusive PSTN line, the total REN values of each of the items of apparatus connected to the line should not exceed the maximum REN value 4.0. This value includes any Network operator provided instrument, each of which is assumed to have a REN value of 1.0 unless otherwise marked.

Page 5

And, for the whole range, complies with the European approval specification on connecting terminals with DTMF dialling to the Public Switched Telephone Network (Council Decision 1998/482/EC, Council Decision 1999/303/EC).

ETSI ES 203021 ETSI TR 103000

The product supplied is designed to interwork with the following European analogue Public Switched Telephone Networks:

Austria, Belgium, Denmark, Finland, France , Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, The Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

WEEE Directive

The product belongs to the family of electrical and electronic equipment. Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product.

Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.

The crossed through wheeled bin printed on the product gives information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.

To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com <<contact us>> page).The abandonment or uncontrolled disposal of waste can harm the environment and human health.

So, by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health.

Batteries

If your product contains batteries they must be disposed of at the appropriate collection points.

3. Declaration of Conformity

The CE marking indicates that the product supplied complies with the basic requirements of European Directive 1999/5/CE known as the R&TTE Directive concerning RF equipment and telecommunications terminals with respect to:

• The protection of the health and safety of the user and any other person.

• The protection requirements with respect to electromagnetic compatibility.

and complies with the following harmonised standards:

IEC/EN 60950 1 Issued Dec 2001 Electrical safety of data processing

equipment

EN 55022 Issued 1998/A1-2000/A2-2003 Radio electric disturbance characteristics

limits and measurement methods

EN 55024 Issued 1998/A1-2000/A2-2003 Immunity characteristics limits and

measurement methods

The crossed through wheeled bin printed on the product gives information about the

requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE

separately.

Page 6

4. Installing the Terminal

Installing the Terminal via PSTN

Before switching the power on at the mains socket, plug the pre-connected telephone cable into your telephone wall socket.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch the power on at the mains supply and Installation will begin.

Terminal Installation Plug in Phone Line

and then press ENTER

Key in the Number used to get an Outside Line

and then press ENTER

Does the Tel. Line have Call Waiting or 1571 ?

Enter=YES Clear=NO

Ready

Ready

Ready

Ready

Dial Prex Required ?

Enter=YES Clear=NO

Terminal Displays

PINpad Displays

Ensure the telephone line is connected to the telephone IN port on the terminal’s connector box and to the wall socket and then press the GREEN button.

If your terminal it is connected to a Switchboard/PABX select YES by pressing the GREEN button. Key in the number used to get an outside line (often 9)and then press the GREEN button.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

If however your terminal is connected via a direct line and you selected NO by pressing the YELLOW button.

If your telephone line has Call Waiting or 1571 press the GREEN button.

You should use the arrows to highlight the required option and then press ENTER to select Telephone (PPP) for PSTN.

Page 7

Key in your Merchant Number and press the GREEN button.

Terminal Installation Key in Merchant No.

and then press ENTER

Terminal Installation Connecting to <Acquirer Name> Please Wait...

Hardware Serial Validation Required Press ENTER

READY Merchant Number 12345678

Ready

Ready

POWERING UP

Please Wait...

PLEASE NOTE: If you have Call Waiting and select NO when prompted, the terminal will be unable to dial for authorisation when a call message is waiting.

The terminal will start to dial Ingenico terminal configuration system (GEMS) and a number of communication messages will be displayed.

Once the configuration call completes, the terminal will then contact each acquirer of the cards it is configured to accept. Further communications messages will be displayed.

An installation report will then be printed displaying the card types that your terminal will accept.

NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

The PINpad will now be installed; when you see the display below press the GREEN button.

The terminal will start to dial the GEMS to validate the PINpad serial number.

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal and the PINpad is now complete and the terminal will display the READY prompt. The terminal and PINpad are now ready for use.

Before you start using the terminal confirm that the date and time are correct. If this needs to be amended refer to Section 28 of this guide for details.

Page 8

Installing the Terminal via Ethernet (IP)

Before switching the power on at the mains supply, ensure that the Ethernet cable is connected to the ETH port on the terminal’s connector box, and to your router or network point.

Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible. Position the PINpad where it will be easily accessible to the cardholder.

Ensure you have your Merchant ID to hand. This can be found on your Welcome Letter.

Now switch on the power at the mains supply and installation will begin.

Terminal Displays PINpad Displays

Terminal Installation Plug in Network Cable and then press ENTER

Terminal Installation Key In Merchant No.

and then press ENTER

Terminal Installation Connecting to <Acquirer Name> Please Wait...

Hardware Serial Validation Required Press ENTER

Ready

Ready

Ready

POWERING UP

Please wait...

Ensure the Network Cable is connected and then press the GREEN button.

Key in your Merchant Number and press the GREEN button.

An installation report will then be printed displaying the card types that your terminal will accept. The terminal will dial GEMS to validate the PINpad serial number.

Dual Comms Mode

Connection Method

Telephone (PPP)

LOCAL NETWORK

The terminal will connect to the Ingenico’s terminal configuration system (GEMS) and a number of communication messages will be displayed.

Once the configuration call completes, will then contact each acquirer of the cards it is configured to accept. Further communications messages will be displayed.

PLEASE NOTE: If the print out shows cards type not accepted please contact the Helpdesk.

You should use the keys to highlight the required option and then press the GREEN button when Local Network is selected.

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READY Merchant Number 12345678

Once the call to GEMS has completed the installation of the PINpad is complete.

Installation of the terminal is now complete and the terminal will display the READY prompt. When you see the display below press the GREEN button.

5. Using the Terminal

Inserting a Chip Card into the PINpad

The card should always be inserted into the PINpad with the chip facing uppermost.

If the card is inserted the wrong way or there is a problem with the chip, the terminal will prompt for the card to be removed and re-inserted.

The PINpad will prompt you when the card is to be removed.

Inserting a Chip Card into the Terminal

If the PINpad is inoperable for any reason and you have had your terminal re-configured to work in standalone mode, the card should be inserted into the terminal with the chip facing uppermost.

The terminal can detect if a chip card has been swiped as a magnetic card. If the card has not been inserted previously, it will prompt you to insert the card.

If the card is inserted the wrong way or there is a problem with the chip, the terminal will prompt for the card to be removed and re inserted.

The terminal will prompt you when the card is to be removed.

Before you start using the terminal confirm that the date and time are correct. If this needs to be amended refer to Section 28 of this guide for details.

Page 10

Swiping a Card

The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and running along the bottom of the card. You will be required to swipe the card if the chip cannot be read or if the customer has a card with only the magnetic swipe.

PLEASE NOTE: It is important to swipe cards correctly through the terminal so that they can be read by the card reader.

Using a Card with the Contactless Reader

The Contactless Card Reader is located on the PINpad. If the terminal is allowed to process Contactless transactions the cardholder has the option to present their contactless card against the Contactless symbol when displayed on the PINpad.

Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped at an even speed.

The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card.

If the card is removed too quickly a message will appear on the display and the cardholder will be asked to present the card again.

The cardholder should hold their card against the Contactless symbol for it to be read.

AMOUNT £9.50 PRESENT OR INSERT CARD

Page 11

Using the Menus

The Transaction Menu enables you to perform a transaction on the terminal.

At the READY prompt press the MENU button.

The first option on the list will be highlighted.

The actual options shown may differ from those shown here.

PLEASE NOTE: Only three options can be displayed on the terminal screen at any one time.

Use the keys to view the available options.

Press the GREEN button to select a highlighted option. The terminal will return to the READY display if no option is selected within 30 seconds.

The System Menu enables you to perform an administration function on the terminal.

Select the System Menu by following the instructions below.

TRANSACTION MENU

Purchase with Cashback Force Sale

Refund

SYSTEM MENU

Print Function Codes Select Function

Totals

At the READY prompt press the MENU button until the System Menu is displayed. Other menu options may appear before/ after depending on your configuration.

Use the keys to view the available options and press the GREEN button when the required option is highlighted.

Throughout the transaction flows in this guide, all your instructions are denoted by this unshaded display.

All instructions to be carried out by the customer on the PINpad are denoted by this shaded display. The customer should follow the instructions displayed by the PINpad.

READY Merchant Number

12345678

Re-Printing Receipts

After a transaction a customer/merchant receipt is printed, if a re-print is required press the MENU button and a re-print of the last receipt will be printed and the user will be asked to press ENTER.

Check to ensure receipt is correct, if another re-print is required press MENU to re-print.

PLEASE NOTE: This is not the same as printing a duplicate receipts.

AMOUNT 55.00 PIN **** CARDHOLDER TO KEY PIN ENTER=OK CLEAR=RE-KEY

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