Ingenico 5100 Operating Manual
Ingenico 5100
Paymark Version 6.0 Contactless
Operating Guide
VERSION 1.3
Document ID: 0072
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
TABLE OF CONTENTS
1 INTRODUCTION .............................................................................................................................. 7
2 HARDWARE OVERVIEW ................................................................................................................. 7
2.1
T
HE
INGENICO 5100 T
ERMINAL
..................................................................................................... 7
2.1.1 Features of the i5100 ....................................................................................................... 8
2.1.2 The i5100 Keyboard ......................................................................................................... 9
2.1.2.1 Green/ENTER Key ..................................................................................................................... 10
2.1.2.2 Yellow/CLEAR Key .................................................................................................................... 10
2.1.2.3 Red/CANCEL Key ..................................................................................................................... 10
2.1.2.4 FUNCTION Key ........................................................................................................................... 10
2.1.2.5 FEED Key ..................................................................................................................................... 10
2.1.2.6 'Soft' Function Keys ................................................................................................................... 10
2.1.2.7 Alphanumeric Key Entry .......................................................................................................... 10
2.1.3 Card Reader .................................................................................................................. 11
2.1.3.1 Magnetic Stripe Card .............................................................................................................. 11
2.1.3.2 Smart Card (IC Card) .............................................................................................................. 11
2.2
T
HE
INGENICO 3010 P
INPAD
...................................................................................................... 12
2.2.1 Features of the Pinpad ................................................................................................. 13
2.2.2 The i3010 Keyboard ....................................................................................................... 14
2.2.2.1 Keypad ....................................................................................................................................... 14
2.2.2.2 Green/ENTER Key ..................................................................................................................... 15
2.2.2.3 Yellow/CLEAR Key .................................................................................................................... 15
2.2.2.4 Red/CANCEL Key ..................................................................................................................... 15
2.2.2.5 Function Key .............................................................................................................................. 15
2.2.2.6 Feed Key .................................................................................................................................... 15
2.2.2.7 'Soft' Function Keys ................................................................................................................... 15
2.2.3 The SkyPay-300 Reader ................................................................................................. 16
2.2.4 Features of the SkyPay-300 Reader ............................................................................. 17
2.2.5 Port Layout ..................................................................................................................... 18
2.2.6 Installation of an i3010 Pinpad ..................................................................................... 19
3 SET UP ........................................................................................................................................... 21
3.1
CONFIGURATION FLOWCHART ............................................................................................. 21
3.1.1 Overview: Procedure to Activate Paymark Terminal ............................................... 21
3.1.2 Dial-Up Configuration Flowchart ................................................................................. 22
3.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart..................................... 23
3.1.4 TCP-IP (Broadband) Configuration Flowchart ........................................................... 24
3.1.5 Multi Merchant Configuration Flowchart ................................................................... 25
3.2
EFTPOS CONFIGURATION ....................................................................................................... 26
3.2.1 Dial-Up Configuration ................................................................................................... 27
3.2.2 TCP-IP with Dial Back-up Configuration ...................................................................... 28
3.2.3 TCP-IP Configuration ..................................................................................................... 30
3.3
EFTPOS CONFIGURATION FOR MULTI-MERCHANT .............................................................. 31
3.4
MULTI-MERCHANT CONFIGURATION .................................................................................... 33
3.4.1 Master Memory Reset ................................................................................................... 34
3.4.2 To Deactivate Multi-Merchant Configuration ........................................................... 35
3.5
CONTACTLESS ........................................................................................................................... 36
3.5.1 Contactless Configuration ........................................................................................... 37
3.6
SINGLE MERCHANT MEMORY RESET CONFIGURATION ...................................................... 38
3.7
REMOTE KEY INJECTION (PKMS) ............................................................................................. 39
3.7.1 Remote Key Injection (PKMS) Configuration ............................................................. 39
3.7.1.1 Dial-up Configuration .............................................................................................................. 39
3.7.1.2 TCP-IP (Broadband) Configuration ....................................................................................... 40
3.7.2 Remote Key Injection (PKMS) Initialisation .................................................................. 41
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.8
ENABLE/DISABLE TERMINAL FUNCTIONS ............................................................................... 42
3.9
CONFIGURE RECEIPT HEADER AND FOOTER ........................................................................ 44
3.10 RESTART TERMINAL ................................................................................................................... 46
4 OPERATION OF TERMINAL ........................................................................................................... 47
4.1
MERCHANT LOGON................................................................................................................. 47
4.1.1 Pending Reversal ........................................................................................................... 47
4.2
PURCHASE TRANSACTION ...................................................................................................... 48
4.3
CONTACTLESS PURCHASE TRANSACTION ............................................................................ 49
4.3.1 Up to the CVM (Card Verification Method) Limit of $80 .......................................... 49
4.3.2 Above the CVM (Card Verification Method) Limit of $80 ........................................ 50
4.4
CASH OUT TRANSACTION ....................................................................................................... 52
4.5
REFUND TRANSACTION............................................................................................................ 53
4.6
CARD NOT PRESENT TRANSACTION....................................................................................... 55
4.7
CARD NOT PRESENT REFUND TRANSACTION ....................................................................... 57
4.8
EMV (E
UROPAY MASTERCARD VISA)
CHIP CARD TRANSACTION ............................................ 59
4.9
DEBIT TIPPING TRANSACTION.................................................................................................. 61
4.10 CREDIT CARD TIPPING TRANSACTION .................................................................................. 63
4.10.1 Authorisation .............................................................................................................. 63
4.10.2 Tip Transactions.......................................................................................................... 64
4.10.3 Tipping Utilities ............................................................................................................ 66
4.10.3.1 Void Tip ....................................................................................................................................... 66
4.10.3.2 Uploading Tip Transactions ..................................................................................................... 68
4.10.3.3 Printing Tips ................................................................................................................................ 69
4.11 CREDIT CARD HOSPITALITY TRANSACTION ........................................................................... 70
4.11.1 Hospitality Authorisation ........................................................................................... 70
4.11.2 Hospitality Completion Transaction ........................................................................ 72
4.11.3 Hospitality Utilities ...................................................................................................... 73
4.11.3.1 Hospitality Top-Up Authorisation ............................................................................................ 73
4.11.3.2 Hospitality Extra Charges Transaction .................................................................................. 76
4.12 CHEQUE VERIFICATION AUTHORISATION ............................................................................. 78
4.13 MERCHANT ADMINISTRATION FUNCTIONS ........................................................................... 79
4.13.1 Terminal Totals ........................................................................................................... 79
4.13.2 Settlement Inquiry ..................................................................................................... 80
4.13.3 Settlement Cutover ................................................................................................... 81
4.14 DUPLICATE RECEIPT .................................................................................................................. 82
4.15 ELECTRONIC OFFLINE VOUCHERS (EOV) .............................................................................. 83
4.15.1.1 Notification of EOV Mode ...................................................................................................... 84
4.15.1.2 Upload Electronic/Contactless Offline Transactions ......................................................... 84
5 ADMINISTRATION ........................................................................................................................ 85
5.1
PASSWORDS .............................................................................................................................. 85
5.2
DIAGNOSTICS ........................................................................................................................... 86
5.3
EXTRA TERMINAL FUNCTIONS ................................................................................................. 89
5.3.1 Xtra .................................................................................................................................. 89
5.4
TRAINING MODE ....................................................................................................................... 92
5.5
NEW FEATURES OF THE TERMINAL ........................................................................................... 93
5.5.1 DECLINED ALERT ............................................................................................................. 93
5.5.2 ONE OR TWO PIECE UNIT ............................................................................................... 93
5.5.3 FULL MESSAGE ENCRYPTION ......................................................................................... 93
5.5.4 CUSTOMER RECEIPT COPY ............................................................................................ 93
5.5.5 BROADBAND CONNECTIVITY ....................................................................................... 93
5.5.6 BROADBAND WITH DIAL BACKUP ................................................................................. 93
6 SAFETY AND MAINTENANCE ...................................................................................................... 94
6.1
CLEANING THE CASE ............................................................................................................... 94
6.2
GENERAL SAFETY INFORMATION ........................................................................................... 94
6.3
INGRESS GUARDS ..................................................................................................................... 94
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
6.4
EXTERNAL POWER SUPPLY ....................................................................................................... 95
6.5
CONNECTIONS ......................................................................................................................... 95
6.6
LIFT LATCH TO OPEN PRINTER LID ............................................................................................ 96
6.7
PAPER SIZE ................................................................................................................................. 96
6.8
OPERATING ENVIRONMENT .................................................................................................... 96
7 SKYZER TECHNOLOGIES CONTACT DETAILS .............................................................................. 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
TABLE OF FIGURES
Figure 1 – Features of the Ingenico i5100 ............................................................................. 8
Figure 2 - i5100 Keyboard ....................................................................................................... 9
Figure 3 - Features of Ingenico i3010 ................................................................................... 13
Figure 4 - i3010 Keyboard ..................................................................................................... 14
Figure 5 - Features of the SkyPay-300 Reader .................................................................... 17
Figure 6 – Port Layout for Ingenico 5100 ............................................................................. 18
Figure 7 - Cable Port Locations ............................................................................................ 95
Figure 8 - Printer Lid Opening ............................................................................................... 96
Figure 9 - Paper Roll Loading ................................................................................................ 96
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
FILE LOCATION:
A soft copy of this document can be found at:
N:\Skyzer Documents\Ingenico Operating and Merchant Quick
Guides\Paymark\Contactless Operating Guie\Ingenico 5100 Paymark
Contactless Operating Guide.doc
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.3 Document creation Vineel Dhani 16/09/2011
SKYZER TECHNOLOGIES PAGE 7 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico 5100 EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO 5100 Terminal
The Ingenico 5100 Terminal consists of the following elements:
The Terminal Handset:
The cable that connects the terminal to both the power supply and
telephone line:
The power adapter and Figure 8 cable that connects the terminal to a 100 240V power outlet:
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.1 Features of the i5100
Figure 1 – Features of the Ingenico i5100
Smart card reader
Easy loading printer
Large graphic backlit display
Connection
Ports
SAM compartment
18-key backlit keyboard
Magnetic stripe
reader
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.2 The i5100 Keyboard
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
Figure 2 - i5100 Keyboard
The keyboard layout consists of:
• Keyboard (0 through 9)/
• Red/CANCEL/NO key/
• Yellow/ CLEAR/NO key/
• Green/ ENTER/YES input key/
• FUNCTION key/
• FEED key/
• Soft function/Navigation keys located directly under the display keys
(/CHQ, SAV/ & CR/) to allow the user to select alternate options
on the display.
The FEED key
advances the
paper a few
Keyboard
The FUNCTION key provides
access to the merchant
functions.
The navigation keys
navigate
in the terminal menus
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The Yellow/CLEAR key
cancels the last
character
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates
the input selections and
information.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the
previous display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 FEED Key
The FEED key is used to feed the paper on the receipt printer.
2.1.2.6 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1 Q Z <space> ? –
q z
2 A B C
a b c
3 D E F
d e f
4 G H I
g h i
5 J K L
j k l
6 M N O
m n o
7 P R S
p r s
8 T U V
t u v
9 W X Y
w x y
0 . , # * % $ &
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key, and then
press the CR or FUNC key to scroll through the alpha letters for that key.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2 The INGENICO 3010 Pinpad
The Ingenico 3010 pinpad consists of the following elements:
The Pinpad Handset:
The interface cable that connects the pinpad to the i5100 terminal:
Connects to
pinpad
Connects to
terminal
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.1 Features of the Pinpad
Figure 3 - Features of Ingenico i3010
18-key keyboard
Backlit display
Connection
Port
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.2 The i3010 Keyboard
Figure 4 - i3010 Keyboard
The keyboard layout consists of:
• Keyboard (0 through 9)/
• Red/CANCEL/NO key/
• Yellow/ CLEAR/NO key/
• Green/ ENTER/YES input key/
• Function key/
• Feed key/
• Soft function/Navigation keys located directly under the display
(/CHQ, SAV/ & CR/) to allow the user to select options on the
display.
2.2.2.1 Keypad
The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.
Keyboard
The navigation keys
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The Yellow/CLEAR key
cancels the last
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates the
input selections and information.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.2.2 Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES
response to a question.
2.2.2.3 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.2.2.4 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main
display.
2.2.2.5 Function Key
The FUNCTION key is disabled.
2.2.2.6 Feed Key
The FEED key is disabled.
2.2.2.7 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.3 The SkyPay-300 Reader
The SkyPay-300 reader consists of the following elements:
The SkyPay-300 Handset:
The cable that connects the reader to the terminal and external power
source:
Female DC
Socket
Connection
Male DC Socket
Connection
RJ12 connection
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
Backlit display
LED lights
Tap area for
contactless
card
2.2.4 Features of the SkyPay-300 Reader
Figure 5 - Features of the SkyPay-300 Reader
LED lights
SkyPay-300
stand
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.5 Port Layout
The following ports are as defined at the rear of the Ingenico 5100 terminal.
Figure 6 – Port Layout for Ingenico 5100
Note: The SkyPay-300 reader can be connected to either ports, RS232-1 or
RS232-2 as long as it’s been activated for that port. Refer to page 37 for
instructions on activating the SkyPay-300 reader port to operate on.
If the SkyPay-300 reader is activated on RS232-2 port, then the ECR interface
cannot be enabled due to RS232-2 port in use by SkyPay-300 reader.
Power Port
PSTN/Telephone
Port
Pinpad/SkyPay-300
Port
ECR Interface/SkyPay-300
Port
Ethernet
Port
SKYZER TECHNOLOGIES PAGE 19 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
2.2.6 Installation of an i3010 Pinpad
To add an i3010 pinpad to an i5100 terminal, follow the steps below:
1. Ensure that the power supply to the i5100 terminal is turned off.
2. Plug the pinpad cable into the i3010 pinpad port.
3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal.
4. Turn the power supply to the i5100 terminal back on.
The 2 phase synchronisation process between the i3010 pinpad and i5100
terminal will begin automatically.
5. The i5100 terminal will be displaying “Initializing DUKPT. Please Wait.
(aprox. 20 sec)” while synchronising with the i3010 pinpad.
6. The i3010 pinpad will begin the 2 phase synchronisation process
automatically. The following screens will appear on the i3010 pinpad
display during the synchronisation process.
Initializing
InitializingInitializing
Initializing
DUKPT.
DUKPT.DUKPT.
DUKPT.
Please Wait.
Please Wait.Please Wait.
Please Wait.
(aprox. 20 sec)
(aprox. 20 sec)(aprox. 20 sec)
(aprox. 20 sec)
Keys
Keys Keys
Keys Phase 1
Phase 1Phase 1
Phase 1
Synchronization
SynchronizationSynchronization
Synchronization
Keys
KeysKeys
Keys
Phase 2
Phase 2Phase 2
Phase 2
Synchronization
SynchronizationSynchronization
Synchronization
Connects to
Terminal RS232-1
Connects to pinpad
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
7. At the conclusion of the synchronisation process, the i3010 pinpad will
display:
8. The i5100 terminal will now automatically reboot itself to establish
connection with the i3010 pinpad.
9. The i3010 pinpad will now display “PAYMARK EFTPOS” which is its
standard idle screen.
In the unlikely event that the i3010 pinpad has not been synchronised with the
serial number, perform the steps below to complete the installation process:
10. The i5100 terminal will prompt for the serial number of the i3010 pinpad to
be entered. Key the 10 digit serial number (found on the back of the
i3010 pinpad) into the i5100 terminal and press ENTER.
11. The i5100 terminal will prompt to re-enter the serial number and press
ENTER.
NOTE: When replacing an i3010 pinpad, ensure that the power supply to the
i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1
port on the i5100 terminal and then proceed from step 2(as above).
I3010 PCI 02.0X
I3010 PCI 02.0XI3010 PCI 02.0X
I3010 PCI 02.0X
1234
12341234
1234----
D
D D
D
PAYMARK
PAYMARKPAYMARK
PAYMARK
EFTPOS
EFTPOSEFTPOS
EFTPOS
Enter Serial Num
Enter Serial NumEnter Serial Num
Enter Serial Num
Re
ReRe
Re----enter Serial
enter Serial enter Serial
enter Serial
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3 SET UP
3.1 CONFIGURATION FLOWCHART
3.1.1 Overview: Procedure to Activate Paymark Terminal
NOTE: The Remote Key Injection (PKMS) can be performed through dial up and
broadband connection. Once the PKMS initialisation is successful, restart the
terminal and then a merchant logon can be initiated to obtain connectivity to
Paymark network.
TERMINAL CONFIGURATION
FUNC 3824
Configure the Terminal ID
and select preferred COMMS
mode.
1 – Dial up (Page 19)
2 – TCP-IP/Dial up (Page 20)
3 – TCP-IP (Page 21)
PKMS INITIALISATION
(Page 33)
Press FUNC 87 and then
key in the PKMS
password 6987 followed
by ENTER. Terminal will
display REMOTE INIT IN
PROGRESS followed by
ACCEPTED when
successful. Press FUNC
86 followed by ENTER
twice to restart the
terminal.
START
TERMINAL
CONFIGURATION
RECEIPT (Page 73)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the
CHQ to select XTRA to
perform TERMINAL
FUNCTIONS. Press
number 2 to display
KVC download on to
the terminal. Press ENTER
to print off the terminal
configuration receipt.
OPTIONAL
MERCHANT LOGON
(Page 37)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the SAV
to select INIT to perform
a logon.
MANUALLY KEY LOADED
If the terminal is
manually key loaded
then the merchant
needs to register the
keyset (which is located
at the back of the
terminal on Paymark
sticker) against the
terminal ID by
contacting the
Paymark helpdesk on
0800 800 996
SKYZER TECHNOLOGIES PAGE 22 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
3.1.2 Dial-Up Configuration Flowchart
From the idle screen
press FUNC and
then key in 3824
followed by the
ENTER
Key in the Terminal and
Merchant ID into the
terminal followed by
ENTER.
Press ENTER at the
CONFIG PARAMS?
Network Interface
Identifier (NII) by
default will be selected
as 001 and press ENTER
START
COMPLETED
Enter the PABX
number if required
and press ENTER. To
put in a pause for a
second, put in the
character ‘A’ by
pressing 2 and then
FUNC or for wait, put
in character ‘W’ by
pressing 9 and then
FUNC.
The HOST PHONE
NO? by default will
be selected as
08797 and press
ENTER.
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
Dial-up Configuration
At QUICK DIAL prompt
by default is selected
as 1-YES and press
ENTER to proceed.
If QUICK DIAL prompt
is not required, press
2-NO and then press
ENTER.
At Dial Mode, press
the corresponding
number key to select
preferred dial mode
and press ENTER
1-Tone
2-Pulse
3-Tone/Blind
By default, 1-Tone is
always selected.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
3.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart
From the idle screen
press FUNC and
then key in 3824
followed by the
ENTER
Key in the Terminal and
Merchant ID into the
terminal followed by
the ENTER.
Press ENTER at the
CONFIG PARAMS?
Network Interface
Identifier (NII) by
default will be selected
as 001 and press ENTER
If TCP-IP is selected, the
Primary Host IP address
is set as default
117.120.34.110, press
ENTER.
Primary Host Port
number is set as default
to 33876, press ENTER.
Manually key in the
• Static IP address
• Subnet Mask
• Gateway IP
address
START
YES
NO
At the Enable DHCP Y/N, by
default is selected as 1-YES
and press ENTER, if the site
has DHCP
If the site has no DHCP
enabled, press 2-NO and
COMPLETED
START TCP-IP Y/N?
Press ENTER to start
TCP-IP or CLEAR to exit
without starting TCP-IP
Enter the PABX
number if required
and press ENTER. To
put in a pause for a
second, put in the
character ‘A’ by
pressing 2 and then
FUNC or for wait, put
in character ‘W’ by
pressing 9 and then
FUNC.
The HOST PHONE
NO? by default will
be selected as
08797 and press
ENTER
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
At Dial Mode, press
the corresponding
number key to select
preferred dial mode
and press ENTER
1-Tone
2-Pulse
3-Tone/Blind
By default, 1-Tone is
always selected.
Dial-up Configuration
At QUICK DIAL prompt
by default is selected
as 1-YES and press
ENTER to proceed.
If QUICK DIAL prompt
is not required, press
2-NO and then press
ENTER.
The Secondary Host IP
address is set as default
117.120.32.110, press
ENTER.
Secondary Host Port
number is set as default
to 33876, press ENTER.
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INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
3.1.4 TCP-IP (Broadband) Configuration Flowchart
From the idle screen
press FUNC and
then key in 3824
followed by the
ENTER
Key in the Terminal and
Merchant ID into the
terminal followed by
the ENTER.
Press ENTER at the
CONFIG PARAMS?
Network Interface
Identifier (NII) by
default will be selected
as 001 and press ENTER
If TCP-IP is selected, the
Primary Host IP address
is set as default
117.120.34.110, press
ENTER.
Primary Host Port
number is set as default
START
YES
NO
COMPLETED
START TCP-IP Y/N?
Press ENTER to start
TCP-IP or CLEAR to exit
without starting TCP-IP
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
At the Enable DHCP Y/N, by
default is selected as 1-YES
and press ENTER, if the site
has DHCP
If the site has no DHCP
enabled, press 2-NO and
then press ENTER
Manually key in the
• Static IP address
• Subnet Mask
• Gateway IP
address
The Secondary Host IP
address is set as default
117.120.32.110, press
ENTER.
Secondary Host Port
number is set as default
to 33876
, press
ENTER
.
SKYZER TECHNOLOGIES PAGE 25 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.1.5 Multi Merchant Configuration Flowchart
From the idle screen
press FUNC and
then key in 7418
followed by the
ENTER
Key in the required
active merchant
numbers followed by
the ENTER. Example, if 3
merchants are
required, then key in
123 followed by the
ENTER.
Key in the merchant 1
name followed by ENTER
and then merchant 2 and
so on until all merchants
names have been
assigned. Example: to key
in the names, press the
corresponding number
key once and then FUNC
to scroll through the
alpha characters.
From the MULTI
MERCHANT SETUP
screen, press 3 to set up
active merchants
From the MULTI
MERCHANT SETUP
screen, press 4 to
assign names for the
active merchants.
From the MULTI
MERCHANT SETUP screen,
press CANCEL to exit out
and return to idle screen.
START
Press ENTER at the
CONFIG PARAMS?
SELECT MERCHANT
1. MERCHANT 1
2. MERCHANT 2
3. MERCHANT 3
will be displayed.
Press the
corresponding
number key to select
the merchant
followed by ENTER.
To configure the
active merchants on
the terminal, from the
idle screen press FUNC
and then key in 3824
followed by the ENTER.
Key in the Terminal
and Merchant ID into
the terminal followed
by the ENTER.
Network Interface
Identifier (NII) by default
will be selected as 001
and press ENTER
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up (page 26)
2-TCP-IP/Dial (page 27)
3-TCP-IP (page 29)
Refer to the page number
to configure the terminal
for selected comms
mode.
SKYZER TECHNOLOGIES PAGE 26 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.2 EFTPOS CONFIGURATION
The EFTPOS Configuration option enables the terminal to be configured to
operate as an EFTPOS terminal and must be done before the terminal can
process transactions.
Step
Terminal Disp
lay Comment
1.0
Press FUNC
2.0
FUNCTION
FUNCTIONFUNCTION
FUNCTION????
Enter 3824 and press ENTER.
3.0
CONFIG PARAMS?
CONFIG PARAMS?CONFIG PARAMS?
CONFIG PARAMS?
ENTER OR CLEAR
ENTER OR CLEARENTER OR CLEAR
ENTER OR CLEAR
ENTER to configure the parameters, CLEAR to cancel and exit to idle prompt.
4.0
TERMINAL ID?
TERMINAL ID?TERMINAL ID?
TERMINAL ID?
XXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXXXX
This parameter specifies the Terminal ID that Paymark assigns to the terminal.
Press ENTER.
5.0
MERCHANT ID?
MERCHANT ID?MERCHANT ID?
MERCHANT ID?
XXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXX
XXXX
XX
This parameter specifies the Merchant ID assigned by Paymark.
Press ENTER.
6.0
NII?
NII?NII?
NII?
001
001001
001
This parameter specifies the Network International Identifier (by default 001) that
the terminal uses to route messages to Paymark.
Press ENTER.
7.0
COMMS MODE?
COMMS MODE?COMMS MODE?
COMMS MODE?
1111----DIAL
DIALDIAL
DIAL----UP
UPUP
UP
To configure COMMS mode:
Press 1 for Dial-up configuration followed by ENTER and proceed with the
configuration as on page 27.
7.1
COMMS MODE?
COMMS MODE?COMMS MODE?
COMMS MODE?
2222----TCP
TCPTCP
TCP----IIIIP / Dial
P / DialP / Dial
P / Dial
Press 2 for TCP-IP /Dial backup configuration followed by ENTER and proceed
with the configuration as on page 28 - 29.
7.2
COMMS MODE?
COMMS MODE?COMMS MODE?
COMMS MODE?
3333----TCP
TCPTCP
TCP----IP
IPIP
IP
Press 3 for TCP-IP configuration followed by ENTER and proceed with the
configuration as on page 30.
SKYZER TECHNOLOGIES PAGE 27 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.2.1 Dial-Up Configuration
1.0
QUICK DIAL?
QUICK DIAL?QUICK DIAL?
QUICK DIAL?
1111----YES 2
YES 2YES 2
YES 2----NO
NONO
NO
This parameter sets up the way that terminal dials. Select the mode by pressing the
corresponding number key.
2.0
DIAL MODE?
DIAL MODE?DIAL MODE?
DIAL MODE?
1111----TONE
TONETONE
TONE
2222----PULSE
PULSEPULSE
PULSE
3333----TONE/BLIND
TONE/BLINDTONE/BLIND
TONE/BLIND
This parameter sets up the way that the terminal dials. Select the mode by pressing
the corresponding number key.
1 = Tone - is the default setting.
In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the
number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t
detected, “Transmission Error” will be displayed.
2 = Pulse Dial – this comms setting is used for the older PABX systems and is
rarely used nowadays.
3 = Blind Dial – this is the same as Tone dial, however the modem ignores the
health of the dial tone on the line and simply dials the configured phone number to
call the host. This is used where the quality of the dial tone is low.
3.0
PABX?
PABX?PABX?
PABX?
1111AAAA
or
oror
or
1W
1W1W
1W
Press ENTER to bypass if no PABX prefix is required.
This parameter specifies the PABX numbers that the terminal dials to access an
outside line.
Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is
inserted or to pauses for couple of seconds after dialling if a control character ‘W’ is
inserted after the PABX number. To insert a control character ‘A’ or ‘W’, press the
corresponding number key and then the FUNC key.
4.0
HOST PHONE NO?
HOST PHONE NO?HOST PHONE NO?
HOST PHONE NO?
08797
0879708797
08797
This parameter specifies the Phone number of the Paymark Host. By default, the
host phone number is set as 08797.
Press ENTER.
NOTE: If the merchant has the Toll Bar on the site, then key in this phone
number 1797 to obtain connectivity to Paymark network.
5.0
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
SAVE CONFIG Y/N
Terminal prompts to save configuration. Press ENTER to save configuration on the
terminal or press CLEAR to exit and return to idle screen.
SKYZER TECHNOLOGIES PAGE 28 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.2.2 TCP-IP with Dial Back-up Configuration
1.0
PRIMARY
PRIMARYPRIMARY
PRIMARY
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
HOST IP ADDRESS
117.120.3
117.120.3117.120.3
117.120.34.110
4.1104.110
4.110
This parameter specifies the Primary Host IP Address. By default it is set to
117.120.34.110.
Press ENTER.
2.0
PRIMARY
PRIMARYPRIMARY
PRIMARY
HOST PORT
HOST PORTHOST PORT
HOST PORT
33876
3387633876
33876
This parameter specifies the Primary TCP/IP Port Number of Paymark IP Host.
3.0
SECONDARY
SECONDARYSECONDARY
SECONDARY
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
HOST IP ADDRESS
117.120.3
117.120.3117.120.3
117.120.32222....110
110110
110
This parameter specifies the Secondary Host IP Address. By default, it is set to
117.120.32.110.
Press ENTER.
4.0
SECONDARY
SECONDARYSECONDARY
SECONDARY
HOST PORT
HOST PORTHOST PORT
HOST PORT
33876
3387633876
33876
This parameter specifies the Secondary TCP/IP Port Number of Paymark IP Host.
5.0
ENABLE DHCP Y/N
ENABLE DHCP Y/NENABLE DHCP Y/N
ENABLE DHCP Y/N
1111----YES 2
YES 2YES 2
YES 2----NO
NONO
NO
Press the corresponding number key and press ENTER to set the IP address for the
terminal.
Option 1 – to allow the terminal to dynamically obtain its IP address and proceed
with step 7.0. Option 1 is the default value.
NOTE: When terminal is configured for DHCP, reboot the terminal by
pressing and releasing the shortcut keys (CHQ + SAV + CANCEL) at the
same time. This will enable the terminal to obtain the IP addresses from
the router.
Option 2 – to enter in static IP address for the terminal and proceed with step 4.0
NOTE: When configuring the terminal for Static IP address, ensure to
obtain the IP address, subnet mask and default gateway IP address from
your ISP (Internet Service Provider) for connectivity to Paymark network.
6.0
TERM IP ADDRESS
TERM IP ADDRESSTERM IP ADDRESS
TERM IP ADDRESS
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the static IP address for the terminal.
Example: 192.10.1.14
Note: Press the FUNC key to insert a dot in between numbers.
7.0
SUBNET MASK
SUBNET MASKSUBNET MASK
SUBNET MASK
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the subnet mask for the static IP address.
Example: 255.255.255.0
8.0
GATEWAY IP ADDR
GATEWAY IP ADDRGATEWAY IP ADDR
GATEWAY IP ADDR
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the gateway IP address to forward the packets from.
Example: 192.10.1.1
9.0
QUICK DIAL?
QUICK DIAL?QUICK DIAL?
QUICK DIAL?
1111----YES 2
YES 2YES 2
YES 2----NO
NONO
NO
This parameter sets up the way that the terminal dials. Select the mode by pressing
the corresponding number key.
SKYZER TECHNOLOGIES PAGE 29 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
10.0
DIAL MODE?
DIAL MODE?DIAL MODE?
DIAL MODE?
1111----TONE
TONETONE
TONE
2222----PULSE
PULSEPULSE
PULSE
3333----TONE/BLIND
TONE/BLINDTONE/BLIND
TONE/BLIND
This parameter sets up the way that the terminal dials. Select the mode by pressing
the corresponding number key.
1 = Tone - is the default setting.
In the default dial mode setting 1 (Tone), the terminal uses DTMF tones to dial the
number, but only after detecting a valid NZ dial tone. If a valid dial tone isn’t
detected, “Transmission Error” will be displayed.
2 = Pulse Dial – this comms setting is used for the older PABX systems and is
rarely used nowadays.
3 = Blind Dial – this is the same as Tone dial, however the modem ignores the
health of the dial tone on the line and simply dials the configured phone number to
call the host. This is used where the quality of the dial tone is low.
11.0
PABX?
PABX?PABX?
PABX?
1A
1A1A
1A
or
oror
or
1W
1W1W
1W
Press ENTER to bypass if no PABX prefix is required.
This parameter specifies the PABX numbers that the terminal dials to access an
outside line.
Note: The terminal pauses for 1 second after dialling if a control character ‘A’ is
inserted or to pauses for couple of seconds after dialling if a control character ‘W’ is
inserted after the PABX number. To insert a control character ‘A’ or ‘W’, press the
corresponding number key and then the FUNC key.
12.0
HOST PHONE NO?
HOST PHONE NO?HOST PHONE NO?
HOST PHONE NO?
08797
0879708797
08797
This parameter specifies the phone Number of the Paymark Host.
Press ENTER.
NOTE: If the merchant has the Toll Bar on the site, then key in this phone
number 1797 to obtain connectivity to Paymark network.
13.0
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
SAVE CONFIG Y/N
Terminal prompts to save configuration. Press ENTER to save configuration on the
terminal or press CLEAR to exit and return to idle screen.
SKYZER TECHNOLOGIES PAGE 30 OF 97
INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3
3.2.3 TCP-IP Configuration
1.0
PRIMARY
PRIMARYPRIMARY
PRIMARY
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
HOST IP ADDRESS
117.120.34.110
117.120.34.110117.120.34.110
117.120.34.110
This parameter specifies the Primary Host IP Address. By default, it is set to
117.120.34.110.
Press ENTER.
2.0
PRIMARY
PRIMARYPRIMARY
PRIMARY
HOST PORT
HOST PORTHOST PORT
HOST PORT
33876
3387633876
33876
This parameter specifies the Primary TCP/IP Port Number of Paymark IP Host.
3.0
SECONDARY
SECONDARYSECONDARY
SECONDARY
HOST IP ADDRESS
HOST IP ADDRESSHOST IP ADDRESS
HOST IP ADDRESS
117.120.32.110
117.120.32.110117.120.32.110
117.120.32.110
This parameter specifies the Secondary Host IP Address. By default, it is set to
117.120.32.110.
Press ENTER.
4.0
SECONDARY
SECONDARYSECONDARY
SECONDARY
HOST PORT
HOST PORTHOST PORT
HOST PORT
33876
3387633876
33876
This parameter specifies the Secondary TCP/IP Port Number of Paymark IP Host.
5.0
ENABLE DHCP Y/N
ENABLE DHCP Y/NENABLE DHCP Y/N
ENABLE DHCP Y/N
1111----YES 2
YES 2YES 2
YES 2----NO
NONO
NO
Press the corresponding number key and press ENTER to set the IP address for the
terminal.
Option 1 – to allow the terminal to dynamically obtain its IP address and proceed
with step 7.0. By default option 1 is always selected
Option 2 – to enter in the static IP address for the terminal and proceed with step
4.0
6.0
TERM IP ADDRESS
TERM IP ADDRESSTERM IP ADDRESS
TERM IP ADDRESS
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the static IP address for the terminal.
Example: 192.10.1.14
Note: Press the FUNC key to insert a dot in between numbers.
7.0
SUBNET MASK
SUBNET MASKSUBNET MASK
SUBNET MASK
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the subnet mask for the static IP address.
Example: 255.255.255.0
8.0
GATEWAY IP ADDR
GATEWAY IP ADDRGATEWAY IP ADDR
GATEWAY IP ADDR
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXXXXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
Enter in the gateway IP address to forward the packets from.
Example: 192.10.1.1
9.0
SAVE CONFIG Y/N
SAVE CONFIG Y/NSAVE CONFIG Y/N
SAVE CONFIG Y/N
Terminal prompts to save configuration. Press ENTER to save configuration on the
terminal or press CLEAR to exit and return to idle screen.
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