Owner’s Guide
NV29
Thank you for
Contents
purchasing the
Infinity Upright
Vacuum.
Important Safety Instructions 2
Getting Started 4
Using the Vacuum 6
Transporting the Vacuum 7
Cleaning with the Vacuum Accessories 8
Emptying the Dust Cup Assembly 10
Proper Care of Your Infinity Upright Vacuum 11
Troubleshooting 12
Checking for Blockages 13
Maintenance 14
Warranty and Registration 16
TOLL FREE : 1-888-668-9600
www.infinityvac.com 1
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS For Household Use Only
When using an electrical appliance, basic
safety precautions should always be
observed, including the following:
READ ALL INSTRUCTIONS BEFORE
USING YOUR INFINITY UPRIGHT
VACUUM.
WARNING:
To reduce the risk of electric shock,
the two-pronged power cord plug
is polarized [one prong is larger
than the other]; it will fit into the
outlet only one way. DO NOT
force into outlet or try to modify
to fit.
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK OR INJURY.
DO NOT USE OUTDOORS OR ON WET SURFACES:
General Electrical Safety:
Unplug from electrical outlet when not in use and before servicing.
DO NOT use vacuum with a damaged cord or plug.
DO NOT pull or carry vacuum by the cord.
DO NOT unplug by pulling on cord; to unplug, grasp the plug, not the cord.
DO NOT handle plug or vacuum cleaner with wet hands.
DO NOT run the vacuum over the power cord.
DO NOT use the cord as a handle.
DO NOT close a door on the cord.
DO NOT pull cord around sharp corners.
DO NOT leave appliance when plugged in.
Keep cord away from heated surfaces.
Turn off all controls before plugging or unplugging vacuum cleaner.
Hose Attachments:
DO NOT use if air flow is restricted; if the air paths, the hose, or the extension
tube become blocked, turn the vacuum cleaner off. Remove all obstructions
before you turn on the unit again.
Keep the end of the hose, wands and other openings away from face and body.
Keep rotating brush and suction openings away from hair, face, fingers,
uncovered feet or loose clothing.
Only use manufacturer’s recommended attachments.
General Use:
Use only as described in this manual.
DO NOT put any objects into openings.
Keep your work area well lit.
Keep the vacuum moving over the carpet surface at all times to avoid damaging
the carpet fibers.
DO NOT place vacuum on unstable surfaces such as chairs or tables.
DO NOT allow young children to operate the vacuum or use as a toy.
DO NOT use vacuum cleaner if it has been dropped, damaged, left outdoors, or
submerged in water. Return to EURO-PRO Operating LLC for examination, repair,
or adjustment.
2 TOLL FREE: 1-888-668-9600
Cyclonic Chamber/Dust Cup/Filters:
Before turning on the vacuum:
• Make sure that dust cup, cyclonic chamber and all filters are in place after
routine maintenance.
• Make sure that all components and filters are thoroughly dry after routine
cleaning.
• Only use filters and accessories provided by EURO-PRO Operating LLC
[Failure to do so will void the warranty.]
General Cleaning:
DO NOT run the vacuum over large-sized objects.
DO NOT pick up hard or sharp objects such as glass, nails, screws or coins that
could damage the vacuum cleaner.
DO NOT pick up smoking or burning objects such as hot coals, cigarette butts, or
matches.
DO NOT pick up flammable or combustible materials such as lighter fluid,
gasoline, kerosene or use in areas where they may be present.
DO NOT pick up toxic solutions such as chlorine bleach, ammonia, or drain
cleaner.
DO NOT use in an enclosed space where vapors are present from paint, paint
thinner, moth-proofing substances, flammable dust or other explosive or toxic
materials.
DO NOT vacuum up any liquids.
DO NOT immerse vacuum cleaner in water or other liquids.
DO NOT use outdoors or on wet surfaces; use only on dry surfaces.
Use extra care when cleaning on stairs.
3www.infinityvac.com
Getting Started
1
a
b
c
d
e
f
g
2
3
5
4
*h *i
Along with your upright unit, you will
find the following components:
a Detachable Handle (Ergonomic Grip)
b Telescopic Wand
c Cleaning Attachments
d Upper Hose Holder
e Extra Filters
f Super Stretch Hose
g Spare Motor Belt
*
Note: depending on the model you
select, your Infinity comes with a Pet Hair
Power Brush (
Brush (
accessory bag.
4 TOLL FREE: 1-888-668-9600
h
) and Low Reach Bare Floor
i
) that are kept in a separate
Your Infinity Upright is a snap to
assemble:
1 Lock into upright position.
2 Attach the Upper Hose Holder: use a
Phillips Head screwdriver to remove
the screw attached to the vacuum
body.
3 Place the Upper Hose Holder into the
slot; screw the holder onto the
vacuum body.
4 Slide the Telescopic Wand into the
upright unit to click in place.
5 Slide the Detachable Handle onto
the Telescopic Wand.
6
77
8
6 Attach each end of the Super Stretch
Hose to the vacuum and press into
Upper Hose Holder for easy storage.
IMPORTANT:
To prevent vacuum
from tipping, secure
hose in lower holder.
7 Store Crevice Tool and Upholstery/
Dusting Brush on the unit.
8 When storing your vacuum, wind
cord around the two cord holders
and secure with cord clip:
• Quick Cord release at the top of
the unit – place in the upright
position.
• Second holder [fixed] near the
base.
To release the cord, turn the Quick
Cord release to the left or right.
5www.infinityvac.com
Using the Vacuum
Your Infinity Upright Vacuum is a
versatile tool that can be used to clean
bare floor surfaces or carpets – with the
click of a button.
Lock vacuum into the upright position.
Plug in the vacuum.
Bare Floors
1
Bare Floors
(and Tools)
Carpets
5
3
1
24
11
1 Set the Height Adjustment Dial.
When cleaning bare floors:
Set Height Adjustment Dial at
1
When cleaning carpets:
Adjust the Height Adjustment Dial
from to , depending on your
15
carpet style (low pile/scatter rugs,
plush carpets, deep pile carpets).
• Select lowest setting for maximum
cleaning.
Carpets
22
2 Set the Brush Roll Pedal for bare
floors/tools or carpets.
When cleaning bare floors:
Depress bare floors/tools side of
pedal [forward] to lock the brush roll.
When cleaning carpets:
Depress carpets side of pedal [back]
to engage the brush roll.
33
3 Step on Handle Release Pedal to
release unit from locked position.
• Select higher settings for easier
pushing on thicker carpets.
6 TOLL FREE: 1-888-668-9600
Transporting the Vacuum
Lock vacuum into the upright position.
Unplug the vacuum.
Wind cord around the two cord holders.
Secure Super Stretch Hose in both
hose holders.
1
2
4
4 Step on Power Button to turn unit on
and off.
Push to vacuum.
Note: If vacuum is difficult to push,
adjust the Height Adjustment Dial
until vacuum glides easily over the
carpet surface.
1 To roll the vacuum:
Hold the Detachable Handle
(Ergonomic Grip) and tilt unit back
on wheels.
2 To carry the vacuum:
Make sure unit is locked into the
upright position.
Lift by the Dust Cup Assembly
Handle (carry handle).
CAUTION:
DO NOT use the Detachable Handle
(Ergonomic Grip) to carry unit.
CAUTION:
When lifting or carrying, DO NOT
press Dust Cup Assembly release
button.
7www.infinityvac.com
Cleaning with the Vacuum Accessories
Before cleaning with your accessories:
Lock vacuum into upright position.
Secure Super Stretch Hose in the lower
hose holder to prevent tipping.
Change the
Brush Roll Pedal
to the bare floors/
tools position.
DO NOT pull vacuum cleaner
around by the hose.
DO NOT overextend the hose
beyond its 17-foot reach.
Vacuum Accessories
Your vacuum comes a Detachable
Handle and Telescopic Wand. Use
one or the other to attach your
cleaning accessories.
Super Stretch Hose – extends
17 feet so that you can
reach the length of a
typical staircase.
Upholstery/Dusting Brush – this tool can be used with or without
the Dusting Brush attachment.
Attach or remove the Dusting Brush with one snap. With the Dusting
Brush in place, you can dust a variety of surfaces from furniture and
window blinds to lamp shades and book shelves; without the Dusting
Brush attachment, use the tool to remove dust and/or pet hairs from
upholstery surfaces and carpeted stairs.
Extends
17 feet
Crevice Tool – this tool is used for
cleaning between cushions, under
radiators and baseboards, or hardto-reach crevices and corners.
a
*
Using the Detachable Handle:
Lock vacuum into upright position.
Press the Detachable Handle release
button (a) to release handle.
The Detachable Handle and Super
Stretch Hose are now separate from the
Telescopic Wand.
Push the selected cleaning tool into the
handle.
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c
b
Using the Telescopic Wand:
Lock vacuum into upright position.
Press the Telescopic Wand release
button (b).
Hold Telescopic Wand and pull out of
unit.
Push the selected cleaning tool onto the
end of the wand.
Press the Telescopic Height Adjustment
Button (c) to adjust wand to desired
length.
*
*
Note: depending on the model you select, your Infinity comes with a Pet Hair Power
*
Brush and Low Reach Bare Floor Brush that are kept in a separate
accessory
bag.
Pet Hair Power Brush – this unique tool has dual felt strips
along the cleaning surface that are designed for heavy-duty pet
hair removal.
Low Reach Bare Floor Brush – only use this tool with the
Telescopic Wand. The Bare Floor Brush is used when you need
to clean floor surfaces such as hardwood, hardwood laminates,
and tile. The soft natural bristles provide an easy-glide action
to protect all bare floor surfaces.
Note: you should only use the Low Reach Bare Floor Brush with the Telescopic Wand.
To order additional parts and accessories, go to www.infinityvac.com or call
1-888-668-9600.
Note: some parts may be available at your local Infinity retailer.
9www.infinityvac.com
Emptying the Dust Cup Assembly
For best results empty the Dust Cup
Assembly after each use; empty several
times during prolonged usage.
Or empty the Dust Cup Assembly when
it reaches the MAX fill line; NEVER
OVER-FILL THE DUST CUP.
Lock vacuum into upright position.
Turn vacuum off.
CAUTION:
Unplug the vacuum;
failure to do so
Might result in
electric shock.
1
3
2
To empty the Dust Cup Assembly:
1 Grip carry handle and press the Dust
Cup release button to remove Dust
Cup Assembly.
2 Insert Dust Cup Assembly deep
inside trash receptacle to contain
dust and debris.
Press the Dust Cup Door release
button; tap container gently to
dislodge and release dust and
debris.
4
3 Snap door in place.
4 Position Dust Cup Assembly at a
forward angle over unit and then
snap into place.
10 TOLL FREE : 1-888-668-9600
Proper Care of Your Infinity Upright Vacuum
Date Purchased:
For proper care, consult the table to the
right for the maintenance schedule of
your Cyclonic Chamber and Filters.
Lock vacuum into upright position.
Turn vacuum off.
CAUTION:
Unplug the vacuum;
failure to do so
might result in
electric shock.
Remove Dust Cup Assembly.
1
Component Maintenance Schedule
1 Cyclonic Chamber Empty every 3 to 5 months, under normal use
2 Foam and Felt Filters (2) Wash every 3 to 5 months, under normal use
3 HEPA Filter Tap clean every 3 years for optimum performance
1 Cleaning the Cyclonic Chamber:
Twist Cyclonic Chamber to the left (counter clockwise) to unlock and separate from
Dust Cup (a).
Press Cyclonic Chamber Release Button to open the bottom door (b).
Gently tap open Cyclonic Chamber over trash receptacle to release dust and then
close chamber door.
Position Cyclonic Chamber onto Dust Cup; line up the solid arrows on the back (c).
Twist Cyclonic Chamber to the right (clockwise) until the top solid arrow lines up with
the bottom open arrow (d) to lock.
b
c
a
d
2 Washing the Foam and Felt Filters:
2
3
Remove the Foam and the Felt Filters from the Filter Holder.
Rinse in lukewarm water until water runs clear.
Squeeze filters and let air dry for 24 hours before replacing; do not use hairdryer or
other heating methods to dry. Insert replacement filters while others are drying.
DO NOT operate the vacuum without ALL the filters in place.
DO NOT operate vacuum with WET filters.
3 Cleaning the HEPA Filter:
Lift up the Foam/Felt Filter Holder to access the HEPA Filter.
Lift out the HEPA Filter Unit.
Tap vigorously against a firm surface to dislodge residual dust particles.
NOTE: Your white Foam, Felt,and HEPA Filters will discolor over time; this is normal
and will not affect the performance of the filters.
11www.infinityvac.com
Troubleshooting
WARNING: to reduce the risk of electric shock,
the power cord must be disconnected before
performing maintenance/troubleshooting checks.
Problem Suggested Action
Vacuum will not run.
Vacuum is not picking up dirt.
Vacuum pushes scatter rugs (lightweight, movable rugs) on
carpets setting.
Vacuum too hard to push on carpets setting.
Check to see if plugged in properly.
Check circuit breaker/fuse.
Check On/Off switch.
If vacuum still does not run, see Resetting the Motor
Thermostat on page 14.
Check the Dust Cup.
Check the Filters.
Check Height Adjustment Dial setting; see Using the
Vacuum on page 6.
If the Dust Cup doesn’t need cleaning, check for blockages; see
Checking for Blockages on next page.
Move carpet-to-floor pedal to bare floors/tools to disengage
the Brush Roll.
Raise Height Adjustment Dial setting until vacuum glides easily
over carpet; see Using the Vacuum on page 6.
Vacuum turns off on its own.
Headlight is off.
Brush roll does not engage when pedal is in carpets position.
Airflow is restricted.
12 TOLL FREE : 1-888-668-9600
Motor Thermostat needs to be reset; see Resetting the Motor
Thermostat on page 14.
Change bulb; see Changing the Headlight Bulb on page 14.
Check to see if belt is broken or improperly installed.
Change belt, if broken; see Replacing the Power Nozzle
Drive Belt on page 14.
Check for blockages; see Checking for Blockages on
next page.
Check attachments for suction strength; clear blockages,
as required.
Checking for Blockages
Blockages may cause your vacuum to
overheat and shut down. If so, clear the
blockages, then follow the instructions
for Resetting the Motor Thermostat
on page 14.
WARNING: Never insert sharp
objects into any opening to clear an
obstruction.
IMPORTANT: Damages caused
while clearing or attempting to clear
blockages are not covered under
your product’s limited warranty.
Unplug the
vacuum before
checking for
blockages.
Reassemble all parts securely before
operating vacuum.
1 Detachable Handle:
Lock vacuum into upright position.
Remove Detachable Handle and Telescopic Wand;
disconnect the hose.
Check both openings on the Detachable Handle, hose,
and wand for clogs.
2 Dust Cup Air Duct:
Lock into upright position.
Remove Dust Cup Assembly and empty Dust Cup,
if necessary.
Disconnect the Super Stretch Hose.
Check Air Duct behind Dust Cup for clogs; clear before
replacing Dust Cup Assembly.
3 Intake Opening behind the Brush Roll:
Lock vacuum and lay flat.
Check opening behind the Brush Roll for clogs.
Clear the opening.
1
2
3
Clear the Brush Roll; use scissors to carefully cut
away threads, hair or other debris that might be
trapped in the bristles.
4 Nozzle Hose Connector:
212
34
Remove Dust Cup Assembly.
Lock vacuum, lay flat and turn over.
Use a Phillips Head screwdriver to:
a Remove 2 screws from the access port cover and remove.
b Remove 2 screws to release the Nozzle Hose.
a
Check Nozzle Hose for clogs.
b
13www.infinityvac.com
Maintenance
Changing the Headlight Bulb
You will need to order replacement
bulbs from: www.infinityvac.com
or contact Customer Service at:
1-888-668-9600.
Turn power off.
Unplug the vacuum.
Unlock vacuum and lay flat.
Insert a Flathead screwdriver into one of
the two top slots of the Headlight Cover;
gently pry off cover from slots.
Pull out the used light bulb.
Push new light bulb into place.
Slide bottom tabs of the cover in first;
then snap top slots into place.
Replacing the Power Nozzle
Motor Belt
If the brush roll does not engage when
the carpet-to-floor pedal is in the
carpets position, the belt may be worn
or broken.
To remove worn or damaged Belt:
IMPORTANT: Depress carpets side
of pedal [back] to engage the brush
roll for proper belt alignment.
If pedal is in the bare floors/tools
position the belt will not align
properly on the belt shifter and will
break.
carpets
2
Grasp both sides of the Brush Roll; with
even tension, partially remove the right
side from the side holder first then the
left (c).
Then lift up the Brush Roll to relieve
tension on the belt.
c
Slip Belt off the Brush Roll.
Remove Belt from the motor-driven
shaft (d).
d
Resetting the Motor Thermostat
Your Infinity Upright Vacuum is equipped
with a protective Motor Thermostat. If
the motor should overheat, the
thermostat shuts off the power.
To reset the Motor Thermostat:
Press the On/Off Button once to turn
power off.
Unplug the vacuum.
Check for clogged hose or filter; unclog
hose and replace filter. Refer to
Checking for Blockages on page13.
Wait 45 minutes for vacuum to cool;
then plug in the vacuum.
Press the On/Off Button to start the
vacuum.
Note: if vacuum still does not start,
contact Customer Service at:
1-888-668-9600
.
Turn power off.
Unplug the vacuum.
Remove Dust Cup Assembly.
Lock vacuum, lay flat and turn over.
Use Flathead screw driver [or a coin] to
turn three screws on the belt and brush
roll cover counter clockwise (a) to
unlock.
Remove Belt and Brush Roll Cover (b).
a
b
With the Brush Roll free, inspect for any
hair build-up or string; if present, carefully
cut out with scissors; take care not to
damage the bristles.
14 TOLL FREE : 1-888-668-9600
To replace new Belt:
Slide one end of the new Belt over the
motor-driven shaft (e).
Push both ends all the way into the side
holders at the same time.
Cleaning the Pet Hair Power
Brush
Slide locking latch (k) forward.
Slide second end of the Belt around
Brush Roll (f).
fe
f
f
Partially insert the right end of the roller
into one side holder (g).
g
Center Belt on motor-driven shaft; test
Brush Roll for easy turning.
Line up the 4 tabs on the Belt and Brush
Roll Cover with the slots on the Power
Nozzle (i); push into place.
Gently tilt brush housing upward to open.
IMPORTANT: DO NOT force; it will not
open all the way.
k
Remove debris from turbine wheel and air
passage.
Ordering Replacement Parts
To order additional parts and accessories,
go to www.infinityvac.com or call
1-888-668-9600.
Note: some parts may
be available at your local Infinity retailer.
Part Part No.
Motor Belt 1102-FP
Partially insert the left end into the other
side holder (h).
h
i
Turn the three locking screws clockwise
(j) to tighten.
j
Headlight Bulb 1088-FP
Foam and Felt Filters 1083-FP
HEPA Filter 1082-FP
Telescopic Wand 1121-FP
Detachable Handle 1119-FP
Super Stretch Hose 1120-FP
Upper Hose Holder 1086-FP
Crevice Tool 1084-FP
Upholstry/Dusting Brush
Pet Hair Power Brush 1097-FP
Low Reach Bare Floor Brush
15www.infinityvac.com
Warranty and Registration
Your Infinity Upright Vacuum
comes with a Five year limited
warranty.
FOR CANADIAN CONSUMERS ONLY
Please fill out and mail the Owner
Registration Card within ten (10) days
of purchase. The registration will enable
us to contact you in the unlikely event of
a product safety notification. By
returning this card you acknowledge to
have read and understood the
instructions for use, and warnings set
forth in the accompanying instructions.
EURO-PRO FIVE-YEAR (5) LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of five (5) years from the date of the original purchase, when
utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid
to:
• U.S.: EURO-PRO Operating LLC
94 Main Mill Street, Door 16, Plattsburgh, NY 12901
• Canada: EURO-PRO Operating LLC
4400 Bois Franc, St. Laurent, Québec H4S 1A7
If the appliance is found to be defective in material or workmanship, EURO-PRO
Operating LLC will repair or replace it free of charge. Proof of purchase date and $14.95
to cover the cost of return shipping and handling must be included.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which
normally require replacement are specifically excluded from warranty.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts
and does not apply to any unit that has been tampered with or used for commercial
purposes. This limited warranty does not cover damage caused by misuse, abuse,
negligent handling or damage due to faulty packaging or mishandling in transit. This
warranty does not cover damage or defects caused by or resulting from damages from
shipping or repairs, service or alterations to the product or any of its parts, which have
been performed by a repair person not authorized by EURO-PRO Operating LLC.
Manufactured by:
EURO-PRO Operating LLC
Copyright© Euro-Pro Operating LLC 2007
Printed in China
TOLL FREE : 1-888-668-960016
This warranty is extended to the original purchaser of the unit and excludes all other legal
and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is
limited to the specific obligations expressly assumed by it under the terms of the limited
warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential
damages of any nature whatsoever. Some states do not permit the exclusion or limitation
of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include
proof of purchase date and to attach tag to item before packing with your name,
complete address and phone number with a note giving purchase information, model
number and what you believe is the problem with item. We recommend you insure the
package (as damage in shipping is not covered by your warranty). Mark the outside of
your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to
improve our products, therefore the specifications contained herein are subject to
change without notice.
Owner Registration Card
FOR CANADIAN CONSUMERS ONLY
Please fill out and mail this sheet within ten (10) days of purchase. The
registration will enable us to contact you in the unlikely event of a product
safety notification. By returning this card you acknowledge to have read
and understood the instructions for use, and warnings set forth in the
accompanying instructions. Mail to the following address:
• Canada: EURO-PRO Operating LLC
4400 Bois Franc, St. Laurent, Québec H4S 1A7
Owners Name:
Address:
City: Prov.: Postal Code:
Date Purchased:
Name of Store:
Vacuum Model:
NV29
U.S.: EURO-PRO Operating LLC
94 Main Mill Street, Door 16,
Plattsburgh, NY 12901
Canada: EURO-PRO Operating LLC
4400 Bois Franc
St. Laurent, Québec H4S 1A7
1-888-668-9600
www.infinityvac.com
COPYRIGHT© EURO-PRO OPERATING LLC 2007
PRINTED IN CHINA REV. 071201ENG
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