Infiniti Q50 Hybrid 2018 User Manual

2018 Q50 HYBRID

Roadside Assistance Guide

Foreword

This manual describes roadside assistance operations and important safety related warnings and cautions for this vehicle. This vehicle is equipped with a high-voltage battery pack. Failure to follow recommended practices

during emergency responses will cause death or serious personal injury.

Please read this manual in advance in order to understand the features of this vehicle and to help you deal with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure a safe and successful roadside assistance operation.

This manual is periodically updated. If you are not viewing this manual on the Infiniti web site, we urge you to go to www.infinitiusa.com or www.infiniti-techinfo.com to make sure you have the most recent version of this manual.

INFINITI

EMERGENCY CONTACT INFORMATION

• Infiniti Consumer Affairs: 1-800-662-6200 (US) or 1-800-361-4792 (Canada)

• Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones

IMPORTANT INFORMATION ABOUT THIS MANUAL

You may see various symbols in this manual. They have the following meanings:

DANGER

This symbol is used to inform you of an operation which will result in death or serious personal injury if instructions are not followed.

Example: Touching high-voltage components without using the appropriate protective equipment will result in electrocution. PPE must always be worn when touching or working on high-voltage components.

This symbol is used to inform you of an operation which may cause death or serious personal injury if instructions are not followed.

This symbol is used to inform you of an operation which may cause personal injury or component damage if instructions are not followed.

Please note that there may be differences between this manual and the vehicle specification due to specification changes.

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FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2

INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2

IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2

1. ABOUT THE INFINITI Q50 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5

1-1 Q50 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6

1-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6

1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7

1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8

1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9

2. BASIC HIGH-VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10

2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10

2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10

2-1.2 HIGH-VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10

2-2 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS

AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11

2-3 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12

2-4 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13

2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13

3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15

3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15

3-1.1

3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16

3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16

3-2 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16

3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17

3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18

3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18

3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19

3-7 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–19

PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL

. . . RAG–16

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4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–20

4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–20

4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21

4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22

4-2 TOOLS INSTALLED IN THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23

4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24

4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24

4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24

4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–26

4-4 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–27

5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–29

5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–29

5-2 REMOVE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31

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1. About the INFINITI Q50 HYBRID

This hybrid electric vehicle (HEV) uses two types of batteries. One is a 12-volt battery that is the same as the battery in vehicles powered by internal combustion engines. The 12-volt battery is located behind the rear seat back with battery cable access through the trunk area. The other is the high-voltage battery for the traction motor which propels the vehicle. The high-voltage battery is located behind the rear seat back with service plug access through the trunk area.

When the high-voltage battery level is low, engine output is used to generate power from the traction motor and charge the high-voltage battery. Additionally, the vehicle system can recharge the high-voltage battery by converting driving force into electricity while the vehicle is decelerating or being driven downhill. This is called regenerative charging.

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1-1 Q50 HYBRID IDENTIFICATION

1-1.1 Exterior and Engine Compartment

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1-1.2 Interior

Interior components referenced in this manual are as follows:

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A. Assist charge gauge B. Energy flow display *1 C. READY indicator (green) D. Energy flow display *1 E. Trunk lid release switch F. Hood release handle G. START/STOP switch and ON

indicator lamp (orange)

H. Trunk release power cancel switch

*1: This screen may not be displayed due to customer settings.

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1-2 Vehicle Identification Number (VIN) Layout

In exterior appearance the Q50 HYBRID is nearly identical to the conventional Infiniti Q50 series vehicles.

The vehicle identification number can be located as follows:

Example VIN : JN1 AV7AP4JM690008

The Q50 HYBRID is identified by the 4th alphanumeric character: A

A = Q50 HYBRID

1. VIN plate (visible through windshield) 2. Chassis number

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1-3 Warning and Indicator Lamp Information

120

160

200

240

280

km/h

MPH

PWR

RPMx1000

100

120

140

160

180

1/2

1 2 3 4

Hybrid System Overheated

Stop Vehicle

Warning

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1. Master Warning Lamp (Orange or Red) 2. Hybrid System Overheated Stop Vehicle Warning (Vehicle Information Display)

3. Hybrid System Warning Lamp (Orange) 4. READY Indicator (Green)

Lamp Name Icon Description

READY Indicator (Green)

Master Warning Lamp (Orange or Red)

Hybrid System Warning Lamp (Orange)

This lamp is on when the high-voltage system is powered up and the vehicle is ready to drive.

This lamp is on when another warning lamp or message is displayed in the instrument cluster.

This lamp is on or blinking when:

• Malfunction has occurred in the hybrid control system and/or

• High-voltage leak to vehicle chassis and/or

• Emergency shut-off system has been activated. The shut-off system activates in the following conditions:

– Front and side collisions in which the air bags are

– Certain rear collisions.

deployed.

– Certain high-voltage system malfunctions.

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2. Basic High-voltage Information

2-1 Battery Information

The Q50 HYBRID utilizes two batteries in order to supply both high and low voltage.

2-1.1 12-Volt Battery

• The Q50 HYBRID contains a conventional lead-acid 12-volt battery.

• The 12-volt battery is located in the trunk, on the left side, concealed by a trim cover (A).

• The 12-volt battery is charged by the high-voltage battery through the DC/DC converter.

2-1.2 High-voltage Battery

• The Q50 HYBRID contains a high-voltage battery.

• The high-voltage battery is mounted in the trunk area behind the rear seat, enclosed in a metal case and concealed by trim cover.

• The high-voltage battery stores energy at approximately 346 - 400 volts DC.

• A vent hose is provided to exhaust gasses outside the vehicle if necessary.

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• An air vent (A) is located on the rear left hand lower C-pillar trim for battery cooling.

The high-voltage battery supplies power to the following:

• High-voltage harnesses

• DC/DC converter

• Traction motor inverter

• Traction motor

• Electric air conditioner compressor

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2-2 High-voltage-Related and 12-Volt-Related Component Locations and Descriptions

3 4

NOTE:

Components with white number in black background are high-voltage components.

No. Component Location Description

➊ Traction Motor

Inverter

Engine compartment (right rear side)

Converts the DC power stored in the highvoltage battery to three-phase AC power and controls motor torque (revolution) by regulating the motor current. The inverter has a built in high-voltage capacitor.

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