Igo Fat Folding User Manual

FOLDING FAT ELECTRIC BIKE

USER MANUAL

www.igoelectric.com/buildmymfat

PLEASE READ THIS MANUAL BEFORE OPERATING

AND WATCH

THE FULL ASSEMBLY

INSTRUCTIONAL VIDEO AT:

2 www.igoelectric.com

ATTENTION! Your ebike may differ from
the illustrations in this manual.

Note:

iGO Electric reserves the right to make changes without
notice to design(s) and / prices listed in this manual.
This manual has be compiled with great care. iGO can not be
held responsible for any inaccuracies whatsoever.

iGO highly recommends having the ebike assembled
and adjusted by a professional bicycle technician.

IF YOU HAVE ANY ISSUES WITH YOUR BIKE PLEASE

DO NOT RETURN TO PLACE OF PURCHASE

PLEASE CALL

iGO Customer Service / Technical Support Toll-Free Number

1 866 996 6686

Mon - Fri 9:00 am - 5:00 pm EST

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CONGRATULATIONS !

You are the proud owner of an iGO electric ebike.
We have taken great steps to create an incredible product
and hope you enjoy riding it as much as we did creating it.
With the help of our electric bike your riding experiences
will be extremely pleasurable and memorable and
hope you will explore many new surroundings.
The ebike is equipped with electronic pedal assistance
which guarantees a Completely new way of cycling.
Whether you use the ebike for commuting, shopping or just a leisurely

ride, you will do so comfortably and condently on your new iGO.

Chances are that you have not previously owned an electric
bike with pedal assistance. For that reason iGO has compiled
a comprehensive user guide for you. iGO encourages you
to read through it carefully before riding your new ebike
to obtain a full understanding of your bikes features.

For more information, please visit our website at www.igoelectric.com.

We wish you many happy rides with your new ebike.

Sincerely,

T: 1 866 996 6686
@: [e-mail]

ADDRESS: 1340, 55th Ave.
LACHINE, QC
H3T 3J8
CANADA

4 www.igoelectric.com

TABLE OF CONTENTS

DISPLAY & FUNCTIONS

BUTTONS

INFORMATION ON THE SCREEN

ERROR INDICATION

CONTROLS

PEDAL ASSISTANCE

WHAT IS PEDAL ASSISTANCE?

TURNING PEDAL ASSISTANCE ON/OFF

DERAILLEUR FUNCTIONS

MORE INFORMATION ON PEDAL ASSISTANCE

BATTERY & CHARGING

BATTERY RANGE

DISCONNECTING AND REMOVING THE BATTERY

CHARGING THE BATTERY

WHAT YOU SHOULD KNOW ABOUT YOUR BATTERY

HOW TO STORE YOUR BATTERY DURING NON USE

FOLDING/UNFOLDING YOUR ERGOFIT EBIKE

FOLDING AND UNFOLDING

ADJUSTING YOUR EBIKE

ADJUSTING YOUR SEAT HEIGHT

ADJUSTING YOUR SADDLE POSITION

ADJUSTING YOUR HANDLEBAR POSITION

ALIGNING THE BRAKES

ADJUSTING THE BRAKES

6

6

7

8

9

10

10

10

10

11

12

12

13

14

15

16

17

17

20

20

21

21

22

22

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ADJUSTING YOUR EBIKE (Cont'd)

GEARS

TIRE PRESSURE

MAINTENANCE

SERVICING

GENERAL MAINTENANCE

CLEANING

PARTS

PARTS LIST

WARRANTY INFORMATION

WARRANTY

WARRANTY LIMITATIONS

WARRANTY TERMS

WARRANTY CARD

23

23

24

24

24

25

26

26

28

28

28

29

31

PLEASE READ IMPORTANT BATTERY STORAGE

INFORMATION ON PAGE 16

IMPROPER STORAGE OF YOUR BATTERY COULD RESULT

IN TOTAL BATTERY FAILURE

+

POWER

ASSIST

MPH

Km/h

Km

MILE

MAX AVG

ODO TRIP VOL CUR T1

iGO

+

–

ECU

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DISPLAY & FUNCTIONS

Before using the functions of the handlebar mounted display,
the main power to the bike must be turned on.

Please locate the power key switch located on the left side top of the battery.
You must turn the key to the on position and keep key locked into bike.
To turn off main power simply turn the key to the off position and remove key.
There is also a locked position which can be used to keep battery securely locked
onto your ebike while power is off. You can remove key in this position.

BUTTONS

‘ON/OFF’ : Powers ebike ON/OFF

‘S+’ : Pedal assistance level up

‘S -’ : Pedal assistance level down

‘C’ : light switch

Electric system display and control unit

ODO

TRIP

T1

VOL

CUR

Km/h

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DISPLAY & FUNCTIONS

INFORMATION ON THE SCREEN

SPEED

(km/h or mph)

ASSISTANCE LEVEL

(1-5)

BATTERY INDICATOR

6 Bars = Full Battery

ENERGY CONSUMPTION INDICATOR

Full bars = High battery consumption = Less range

ODOMETER

Total distance traveled

TRIP ODOMETER

Distance traveled since last reset

TIMER

Trip timer

LIGHT INDICATOR

Appears when lighting system is turned on

VOLTAGE

Indicates the current level of voltage of the battery

CURRENT

Indicates the level of current from the battery

ECU

+

–

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DISPLAY & FUNCTIONS

Control unit and throttle located on left handlebar

ERROR INDICATION

MOTOR FAILURE

If error persists contact iGO Technical Support

THROTTLE FAILURE

If error persists contact iGO Technical Support

CONTROLLER FAILURE

If error persists contact iGO Technical Support

BRAKE CUT OFF SWITCH

Check brake lever for physical damage

LOW VOLTAGE PROTECTION

If error persists contact iGO Technical Support

iGO TECHNICAL SUPPORT (phone lines open Mon-Fri 9:00 am - 5:00 pm EST)
tel:[phone] email: [e-mail]

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DISPLAY & FUNCTIONS

CONTROLS

Turning the ebike ON/OFF

Press and hold the 'ON/OFF' Button for 2 seconds to turn the electric system
on or off. The control panel can only be used when the battery is connected
to the ebike and key switched to the 'on' position. If the system is not used
for a duration of 5 minutes, it will shut itself off to conserve battery.

Selecting the speed mode

Press the ‘S+’ button for 2 seconds to switch between displaying
current speed, maximum speed and average speed.

Selecting the display options

Tap the ‘ON/OFF’ button to switch between the different functions
of the display. (Odometer, Trip distance, Timer, etc.)

Adjusting the pedal assistance levels

Use the ‘S+’ and ‘S-’ buttons to select the different levels of pedal assistance. (0 - 5)

Power level 5 gives the strongest assistance from the motor.

NOTE: The battery will run out of power quicker when
using a higher level of pedal assistance.

Throttle

Your bike is equipped with an on demand throttle on the left grip. Regardless of the
power assist level you select the throttle is capable of taking you to top speed.
You can use the throttle along with the pedal assist or on its own.

Lighting

With the ebike’s power on , tap the ‘C’ button once. This will turn
on the backlight for the display, as well as the front light. Tapping
the power button once again will turn the lighting off.

NOTE: The lighting system is powered through the ebikes lithium battery pack.

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PEDAL ASSISTANCE

WHAT IS PEDAL ASSISTANCE?

The bike is equipped with 5 levels of electronic pedal assistance.
As you pedal, the motor will assist you and enhance your pedaling effort. This will allow
you to pedal much further and faster but use much less energy and effort. It is also a
great feature when climbing a hill, as the motor will help to make any climb easy.

TURNING PEDAL ASSISTANCE ON AND OFF

By using the ‘S+’ and ‘S-’ buttons, you can increase or decrease the level of assistance.

Pedal assist levels 1-3 are meant to be used more on at roads or paths, the higher

levels (4 and 5) are more powerful and meant for hills, slopes, or heavy circumstances.

If you prefer to ride slowly, it would be more comfortable for you to ride in a lower
power level. If you prefer to ride faster, then you should increase the power level.

DERAILLEUR FUNCTIONS

Your bike is equipped with a Shimano 8 speed derailleur.
Please choose the proper gear to match the riding terrain.

The use of a proper gear along with pedal assisted or conventional
power will enhance your riding experience.

We recommend checking your derailleurs functions at least once a month.

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PEDAL ASSISTANCE

SAFETY PRECAUTIONS WHILE USING THE
PEDAL ASSIST & ON DEMAND THROTTLE

• Since the motor is assisting you, you will easily reach higher speeds
than you might be used to. We recommend that you ride the bike in

a minimal trafc area at rst to become more comfortable with it.

• The operation of the pedal assistance depends on the speed
at which the pedals are rotated and your cycling speed.

• The electric motor speed is limited to a speed of 32 Km/h (20 mph).
This means that as you reach this speed electrical assistance
stops and returns when speed returns to 32km/h ( 20 mph )

• The level of pedal assistance will affect the battery range.
Battery range is dependent on many factors which are
measured under average conditions. It is dependent on, but
not limited to, rider weight, speed, elevation, tire pressure,
wind, start-stop frequency, and outside temperature.

ATTENTION! Remember that acceleration will be much quicker
with pedal assistance.

ATTENTION! Make sure to turn off the power when walking
next to, mounting, or dismounting the bike.

ATTENTION! Hold both brakes when stationary.

YOU MUST ALWAYS WEAR AN APPROVED BICYCLE HELMET

WHEN RIDING AN ELECTRIC BIKE.

1

2

3

4

5

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BATTERY & CHARGING

BATTERY RANGE

How far can I travel on my electric bike?

The total distance you can travel on your electric bike is not an easy amount to
specify. The range depends on many different factors including, but not limited to:

• Total Weight (weight of the bike + rider + cargo)

• Resistance (wind, tire pressure, speed, road conditions and altitude)

• Outside Temperature

• The level of pedal assistance and throttle usage

• The condition of the battery
(battery capacity decreases as the battery ages)

Battery Capacity

Batteries are often compared based on capacity - Amp hours (Ah).
However, a comparison based on capacity alone does not properly depict a battery since
the performance of a battery pack is also based on battery voltage (V). The best way to
compare battery performance is by looking at the amount of energy that can be used in
watt-hours (Wh). Wh take into account both the capacity of the battery, as well as the
average voltage during discharge. Simply put, the higher the V/Ah, the higher Wh range!

Wh calculation ex: 48 V x 13 Ah = 624 Wh

PEDAL ASSISTANCE LEVEL

RANGE

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BATTERY & CHARGING

13.1

ATTENTION! Remove the key after installing the battery to
prevent any form of loss or theft to the key or the battery.

DISCONNECTING & REMOVING THE BATTERY

Please note that the main power position of the battery lock must be in the
"On" position before pressing the "Power On" button on the display

To unlock battery for removal

Key is locked into bike and cannot be removed when in the "off" or "on" position.
To remove the battery from either of these positions:

Turn key counter clockwise to the "unlock" position (gure 13.1).

Lift handle at top of battery and lift battery out of its carrier.
You can either move seat sideways or remove seat post to
facilitate the complete removal of the battery.

To reinstall battery

You can either move seat sideways or remove seat post to facilitate the installation
of the battery. The battery has a mounting groove on the back which lines up with

the battery mounting rail as shown (gure 13.2 and gure 13.3). Slide the battery

down the mounting rail until it connects to the bike. At this time you can either lock
the battery into the bike and remove the key or operate the bike (see above).
To lock battery into bike:
Insert key into lock.
Turn key clockwise until you reach "off" position.
Battery is now locked into bike and key can be taken out.

13.2 13.3

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BATTERY & CHARGING

CHARGING THE BATTERY

The battery can be charged both on and off of the bike.

Please identify your charging port (gure 14.1).

First plug the chargers male plug into the battery, then plug the chargers 110
volt plug into your wall outlet. (Do not use an extension for 110 volt.)

The indicator on the charger will light green for a few seconds and
if a charge is necessary, the LED will turn red. The battery is fully
charged when the battery indicator LED becomes green.

Unplug the charger from the wall rst, and then from the battery.

If the battery is not mounted to the bike you can always

check the battery level as seen in gure 14.2.

ATTENTION! Unplug the charger when the battery
is fully charged, or when charger is not in use.

ATTENTION! When the battery is completely depleted you
must charge it immediately. If the cells are left depleted for a
long period of time, they may become irreparably damaged.

Fig. 14.1 Fig. 14.2

ATTENTION! Make sure to only charge the
battery in a dry, well ventilated area.

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BATTERY & CHARGING

ATTENTION! Please recycle your battery to an
authorized recycling company in your area.

ATTENTION! The battery will sustain permanent damage if not
used for a long period of time (ex: Winter storage). SEE PAGE 16
Make sure to charge the battery once a month during this time.

WHAT YOU SHOULD KNOW ABOUT YOUR BATTERY

• DO NOT connect the positive terminal of the
battery to the negative terminal.

• The battery is sealed and therefore is rain resistant,
however, DO NOT expose your battery to water.

• The battery should be recycled properly at the end of its life.

• The performance of the battery will decrease at low temperatures.*

• Under ideal conditions, the battery pack can be recharged
approximately 750 times. The performance will slowly
decrease over time and eventually will need to be replaced.

• DO NOT expose your battery to high temperatures.
(>50°C), such as direct sunlight)

• Problems: remove the battery from the bike and consult your dealer.

• For long term storage see storage info page 16.

• Use ONLY the supplied charger.

*The action mentioned is optimal at temperatures of approx. +/- 25°C. The guideline

is that the capacity will decrease by 1% at every 1°C of temperature drop.

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BATTERY & CHARGING

IMPORTANT BATTERY STORAGE INFORMATION

When not using your bike for periods exceeding
one month please charge as follows:

1. Before storage make sure that the battery is not charged
more than 50% so that it will except a periodic charge.

(You cannot periodically charge a fully charged battery)

2. Once every month you must attach the supplied battery
charger and charge for a period of no more than 15 minutes.

3. Continue this procedure once a month until more frequent riding.

This process will make sure that your battery does not stay

at a specic rate of charge for long periods of time.

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FOLDING/UNFOLDING YOUR ERGOFIT EBIKE

FOLDING / UNFOLDING

Follow these simple steps to fold your electric bike

STEP 1 (pedals)

Push the outside edge of the pedal
towards the frame and twist until the
folding section is parallel to the frame.

STEP 2 (handlebar and stem)

Release the 'safety catch' mechanism
on the stem by rotating clockwise.
Open the quick release lever by pulling
away from the stem and lowering .

STEP 3

Fold handlebars to the side of the bike
frame as shown in the picture.
(Pay attention not to force cabling. The cables
should fall in front or behind the stem when
folded, not forced over the folding mechanism.)

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FOLDING/UNFOLDING YOUR ERGOFIT EBIKE

FOLDING / UNFOLDING (Cont’d)

STEP 4 (frame)

Release the 'safety catch' mechanism located
close to the bottom bracket by lifting.
Pull on the quick release lever to unlock
the frame hinge then push the lever
back towards the frame to fully clear the
latch from the locking mechanism.

STEP 5

Lift the kickstand then rotate the front
end of the bike until the front and rear
wheels are next to each other.
(The bike can now be supported by the metal
stand situated under the bottom bracket.)

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FOLDING/UNFOLDING YOUR ERGOFIT EBIKE

FOLDING / UNFOLDING (Cont’d)

To unfold your electric bike repeat the steps in reverse order.

STEM SAFETY CATCH

The stem safety catch is fully engaged
when turned anticlockwise and the
release lever cannot be opened .

FRAME SAFETY CATCH

The frame safety catch is fully engaged
when pushed down and the release
leaver cannot be opened.

ATTENTION! Always make sure all safety catches are
fully engaged before riding your folding electric bike.

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ADJUSTING YOUR ERGOFIT EBIKE

ADJUSTING YOUR SEAT HEIGHT

Your seat height should be adjusted properly to ensure you get the most
comfortable ride possible. The seat height is properly adjusted when your knee has
a slight bend when sitting on the saddle with your foot on the pedal at its lowest

position (gure 20.1). The seat height can be adjusted by loosening the lever on
the seat tube clamp gure 20.2. Make sure to retighten after adjustment.

Fig. 20.2Fig. 20.1

ATTENTION! Ensure that the safety marks for max. height written
on the seat post are not visible when retightening the hex bolt.

ATTENTION! If you can put your feet at on the

ground while seated, your seat height is too low.

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ADJUSTING YOUR ERGOFIT EBIKE

ADJUSTING YOUR SADDLE POSITION

You can tilt the saddle to change the seating angle, as well as, slide it backward or forward

(gure 21.1). To adjust the saddle, loosen the nut located on the underside of the saddle
with a wrench (gure 21.2). You will be able to move the saddle around to suit your

preferred riding style. When you are done adjusting, make sure to retighten the nut.

Fig. 21.2Fig. 21.1

ADJUSTING YOUR HANDLEBAR POSITION

You can adjust the height of the handlebar by opening the quick release lever

(gure 21.3) and lifting or lowering the stem to the desired height. Once

the height is set close the quick release lever to lock the position.

Fig. 21.3

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ADJUSTING YOUR ERGOFIT EBIKE

ALIGNING THE BRAKES

Your electric bike is equipped with a disc
brake system. To properly adjust them you

must rst make sure that the brake disc is

properly aligned within the brake. To do this,

loosen the top and bottom hex bolts (gure

22.1) with an Allen key. Then maneuver the
brake with your hand so that the disc passes
through the brake pads with minimal contact.
Once the disc rotates through the brake freely,
retighten the hex bolts and make sure that
while tightening you maintain the alignment.

ADJUSTING THE BRAKES

If when squeezing the brake handle the bike does not stop properly, you will
have to adjust the brakes. You can do this by loosening the hex bolt

(gure 22.2) with an Allen key. Once the bolt is loosened, lift the braking
arm so that the brake is squeezing the brake disc (gure 22.3) and spin the

wheel. Lower the brake arm in small amounts until the wheel is spinning
smoothly. Pull the brake cable tight and retighten the hex bolt.

Fig. 22.1

Fig. 22.2 Fig. 22.3

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GEARS

Your eBike comes equipped with a Shimano 8-speed drivetrain. The trigger shifter
mounted to your right handle will allow you to change gears. It is important that you
only change gears while cycling as the chain must be in motion to properly shift gears.

To shift up a gear, pull the trigger closest to your index nger.

To shift down a gear, push the trigger closest to your thumb.

TIRE PRESSURE

The tire pressure will affect the range and comfort of your bike .
Your eBike comes equipped with the Kenda Krusade Sport Fat tire, 20” x 4” which are
capable of operating on 5 psi to 30 psi of air and can be adjusted to best suit any terrain.

The tire pressure is measured in P.S.I. (Pounds / Square Inch).
Make sure to use a tire pressure gauge when pumping

your tires to ll the proper amount of air.

ADJUSTING YOUR ERGOFIT EBIKE

ATTENTION! Riding on deated / soft tires will

severely reduce the range of the battery.

*

An instructional video for assembly can be found at:
http://www.igoelectric.com/buildmyfat

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MAINTENANCE

SERVICING

Servicing your bike is very important. You can avoid unnecessary
damage by servicing your bike regularly.

In the paragraphs to follow, there are some simple tips you can follow
at home to keep the bike running at top performance.

GENERAL MAINTENANCE

• If caught in the rain ensure bike and electrical components
are wiped dry, remove battery and allow to dry over night

• Check brake wear every month and adjust

• Check tire pressure regularly

• Lubricate the chain occasionally

• Have your bike adjusted every 3 months by
a professional bicycle technician

BEFORE EVERY RIDE

• Make sure battery is charged and locked into position

• Check tire pressure

• Check brakes for proper braking

• Always wear an approved bicycle helmet

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MAINTENANCE

CLEANING

Regular cleaning of your ebike will prolong its life and reduce
the appearance of rust and corrosion build up.

REMOVE THE BATTERY BEFORE CLEANING and use brushes and wet
sponges to remove dirt. Finish by drying with paper cloths / towel.
(Use of a mild soap solution, degreaser, chain lube and a chain
cleaning device are recommended for a thorough cleaning.)

When cleaning the ebike do not submerge parts or let water accumulate by the

battery or electrics as prolonged exposure to water may damage these components.

ATTENTION! DO NOT USE A HOSE OR PRESSURE WASHER TO
SPRAY THE BIKE. THIS WILL RESULT IN IRREPARABLE WATER
DAMAGE AND WILL VOID YOUR WARRANTY!

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PARTS

PARTS LIST

PART NO. PART DESCRIPTION PRICE - $(CAD)

P150 SEAT BLACK 39.95

P151 SUSPENSION SEAT POST 18.95

P152 SEAT CLAMP BLACK 9.95

P153 REAR LIGHT SEAT POST MOUNTED 16.95

P154 REAR FENDER 18.95

P155 REAR FENDER BOLT 2.00

P156 REAR FENDER WASHER 2.00

P157 FRONT FENDER 18.95

P158 FRONT FENDER BOLT 2.00

P159 FRONT FENDER NUT 2.00

P160 FRONT FENDER WASHER 2.00

P161 REAR REFECTOR MOUNTED ON RACK 6.95

P162 TIRE 20X4.0 KENDA KRUSADE FRONT/BACK 32.95

P163 TUBE 20X4.0 FRONT/BACK 12.95

P164 BRAKE ROTOR TEKTRO 160-24 FRONT /REAR 32.95

P057 BRAKE ROTOR BOLTS 2.50

P165 BRAKE CALIPER REAR TEKTRO AIRIES 39.95

P165 BRAKE CALIPER FRONT TEKTRO AIRIES 39.95

P167 REAR BRAKE CABLE 16.95

P168 FRONT BRAKE CABLE 16.95

P169 RUBBER CAP FOR HUB MOTOR 12.95

P170 KICK STAND BLACK 2.00

P171 KICK STAND BOLTS 2.00

P172 WHEEL REFLECTOR FRONT/REAR 6.95

P173 DERAILLEUR HANGER 26.95

P174 DERAILLEUR HANGER BOLTS 3.50

P059 SHIMANO ALTUS DERAILLEUR 8SPD 36.95

P175 SHIMANO CASSETTE CS-HG200 32.95

P176 DERAILLEUR GUARD 16.95

P177 DERAILLEUR GUARD BOLT 2.00

P178 CHAIN 28.95

P179 RIGHT PEDAL ARM 12.95

P180 CHAIN GUARD 24.95

P181 RIGHT FOLDING PEDAL WELLGO 16.95

P182 LEFT PEDAL ARM 12.95

P183 LEFT FOLDING PEDAL WELLGO 16.95

P184 PEDAL ARM BOLT 6.95

P185 PEDAL ARM CAP BLACK 6.95

P186 BOTTOM BRACKET SET 29.95

P187 FOLDING FRAME LOCK 18.95

P188 FOLDING FRAME LOCK BOLT 6.50

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PARTS

PART NO. PART DESCRIPTION PRICE - $(CAD)

P189 FOLDING FRAME SECURITY LOCK 12.95

P190 FOLDING FRANE SECURITY LOCK BOLT 6.50

P191 FRONT LIGHT 24.95

P192 FRONT SUSPENSION FORK 89.95

P193 FRONT WHEEL 32.95

P194 FRONT SQUEWER 12.95

P195 FOLDING HANDLE BAR SECURITY LOCK 16.95

P196 HANDLE BAR ADJUSTING LOCKING CLIP 16.95

P197 HANDLE BAR 32.95

P198 HANDLE BAR LOCK 12.95

P199 HANDLE BAR LOCK LEVER 18.95

P200 HANDLEBAR GRIP BLACK 12.95

P201 BELL 12.95

P058 SHIMANO TRIGGER SHIFTER WITH CABLE 29.95

P202 BRAKE LEVER LEFT 26.95

P203 BRAKE LEVER RIGHT 26.95

P204 BATTERY HANDLE 24.95

P205 BATTERY RAIL MOUNT 22.95

PART NO. ELECTRICAL PRICE - $(CAD)

PFDIS48 LCD DISPLAY 48V 89.95

P206 TWIST THROTTLE 24.95

PFFCON48 CONTROLLER 4 8V 99.95

PFFBATT48 BATTERY 48V 13AH 799.00

P207 BATTERY LOCK AND KEY SET 32.95

P208 SPEED SENSOR 24.95

PFFMOT48 MOTOR 500 WATT BAFANG 399.95

PFFCH48 BATTERY CHARGER 48V, 110/220VOLT 89.95

PART NO. ACCESSORIES PRICE - $(CAD)

P209 REAR BASKET BLACK 16X13X10 36.95

P210 GOLF BAG SUPPORT 169.95

P211 PANNIER ATTACHMENT FOR REAR RACK 16.95

P212 SHOPPING BAG 38.95

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

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WARRANTY INFORMATION

WARRANTY

iGO Electric warrants to the original retail purchaser (”You”), that the iGO product
for which this warranty has been issued is free from defects in material and
workmanship for the time detailed below, from the date of original retail purchase.
This warranty is not transferable to a subsequent purchaser. iGO’s sole obligation
under this warranty is to repair or replace the product, at iGO’s option.

You have a 24 month warranty on the frame of the bike and electrical
components. The battery has a 18 month warranty.
There is a 30 day warranty on any manufacturers defects. Not
including any wear and tear parts (See P.25, Article 2, Sec.2.5).

Certain warranty conditions may apply, contact your dealer if you have any questions.

WARRANTY LIMITATIONS

The duration of any implied warranty or condition, of merchantability, tness for

a particular purpose, or otherwise, on this product shall be limited to the duration
of the express warranty set forth above. In no event shall iGO be liable for any loss,
inconvenience or damage, whether direct, incidental, consequential or otherwise,
resulting from a breach of any express or implied warranty or condition, of

merchantability, tness for a particular purpose, or otherwise with respect to this
product, except as set forth herein. This warranty gives you specic legal rights,

and you may also have other rights, which may vary, from location to location.

This warranty will be interpreted pursuant to the laws of Canada. The original
English version/meaning of this warranty controls over all translations and iGO
is not responsible for any errors in translation of this warranty or any product
instructions. This warranty is not intended to confer any additional legal,
jurisdictional, or warranty rights to you other that those set forth herein or
required by law. If any portion of this warranty is held to be invalid or unenforceable

for any reason, such nding will not invalidate any other provision.

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WARRANTY INFORMATION

WARRANTY TERMS

Article 1: Guarantee.

1.1 iGO Electric guarantees that the iGO product you have purchased

is free from material and/or workmanship faults.

1.2 If, during the warranty period the product proves to be defective due to faulty materials or

workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.

1.3 This warranty applies within the warranty period, and upon presentation of the original

invoice or sales receipt (indicating date of purchase, model name, and dealer) together with the
defective product. iGO or iGO Dealers may refuse free warranty service if these documents are
submitted incomplete or illegible. This warranty is void if the model name or serial number has
been altered, deleted, removed, or made illegible. Battery warranty is void if case is opened.

1.4 The guarantee may be invoked by the rst owner of the iGO product only.

1.5 This warranty does not cover transportation costs or risks associated with

the transport of your product to and from iGO or your iGO Dealer.

1.6 The warranty is void in accordance with Articles 3.1 and 3.2.

Certain restrictions apply in regards to batteries and some electronic

parts. Such restrictions are reected in Article 6.1 and 6.2.

Article 2: Warranty

2.1 You can only make a warranty claim , if you have lled out the warranty card

and retained the original proof of purchase. The warranty card is located on the last
page of this manual. The warranty period begins on the date of purchase.

2.2 iGO bike frames are guaranteed by design and/or material defects for 24 months.

2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, and

pedal assist sensor, are subject to a 24 month warranty if properly maintained.

2.4 The battery is subject to a 18 month warranty if properly maintained.

2.5 On parts that are subject to wear and tear, such as tires, chain, chainring,

freewheels, sprockets, cables, and brake pads, there is no warranty on these
items,unless there are construction and/or material defects.

Article 3: Warranty Exclusions

3.1 If the following cases occur, then the warranty is void.

a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with the guidelines mentioned in this manual.
c. Technical repairs have not been performed properly.

d. Third party components do not match the technical specications

of the bike or were improperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly prior
to the customers receival of the product, is not present or signed by the seller.
f. The product has been damaged by water either by excess rainfall, submersing
in water, or washing with a garden hose or pressure washer.

3.2 iGO Electric is free of any liabilities in regards to (parts of) the bike being damaged as a result of:

a. Improper adjustment of the handlebar, stem, saddle, seatpost, gears,
brakes, quick release axles of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur cables, brake pads, tires, chains and sprockets.

c. Incorrect or insufcient lubrication of moving parts.
d. Climatic inuences such as rust.

e. Any damages occurring during shipment of the product (such
claims must be presented directly to the shipper)

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WARRANTY INFORMATION

WARRANTY TERMS (Cont’d)

Article 4: Warranty Parts

4.1 During the warranty period, all parts of which iGO has determined of

material and/or construction defect, shall be replaced free of charge to the
owner. Any costs of (dis)assembly are the responsibility of the owner.

4.2 The owner is responsible for any cost of transport for the iGO Product and/or

parts to and from iGO, unless the product or part is still eligible for warranty.

4.3 If a particular component is eligible for warranty and the original is no

longer available, iGO will provide an equivalent alternative.

Article 5: Transport of Warranty Products.

5.1 If it is determined by iGO that a bike/part is to be returned to iGO, it must be done in it’s

original packaging. If the original packaging is not available, an equivalent package must be used
to ensure the product is well protected from any damages it may incur during transport.
All original contents such as: keys, charger, battery must be included in the package.

5.2 iGO is not responsible for any damages or loss occurring during shipment of the

product, such claims must be presented directly to the shipper by the owner.

Article 6: Additional Warranty

6.1 Warranty on electronic parts:

Electric motor : 24 months, Charger : 24 months, Controller : 24 months, Control Panel : 24 months.

6.2 Additional provisions for the battery/battery pack:

a. iGO Li-ion battery/battery pack has a warranty period of 18 months.
b. Normal wear/decrease in battery capacity is not covered under warranty. The battery will
naturally lose capacity over time. Batteries that are left unused/discharged for extended
period of time and have become irreparably damaged, are not covered under warranty..

Article 7: Warranty Claims

7.1 Claims under this warranty will only be processed after the iGO Dealer from

whom the product was purchased, has inspected the defective bike/part. Proof
of purchase and ownership must be present at the time of inspection.

Article 8: Warranty Area

8.1 The warranty area is limited to the United States and Canada.

Article 9: Legal Requirements

9.1 In accordance with North American legislation, the vehicle is described

as a bicycle because it complies with the following rules:

• Electronic motor will only assist up to 32 km/h or 20 mph.

• The maximum power output of the motor is under 500W (750W for the U.S.)

• Pedals are permanently afxed to the bike.

• Front and Rear brake handle is equipped with an electronic cut-off switch

for the motor power when equipped with an on demand throttle

Article 10: Liabilities

10.1 Although iGO Electric accepts a warranty claim, it does not automatically

mean that iGO Electric accepts any liability of any damage suffered.
The Liability of iGO Electric never extends further than is described in this warranty.
Any liability of iGO Electric for consequential damage, is excluded.

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WARRANTY INFORMATION

WARRANTY CARD

Please ll out this form and mail it to iGO so that we can register your serial

number in our system. Also, retain your receipt as proof of purchase.

iGO Electric

Attn: Warranty Card
1340, 55th Ave.
Lachine, QC
H8T 3J8

FULL NAME:

DATE OF BIRTH:

ADDRESS:

ADDRESS:

POSTAL/ZIP CODE:

CITY:

COUNTRY:

PHONE #:

E-MAIL ADDRESS:

BIKE MODEL:

DATE OF PURCHASE:

DEALER NAME:

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NOTES

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NOTES

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NOTES

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NOTES

1340, 55th Ave .
LACHINE, QC, H8T 3J8
CANADA

[e-mail]

www.igoelectric.com

IGOFFOLDMA180515EN