Igo Elite User Manual

User manual

Elite

iGo Customer Service / Technical Support Toll-Free Number

1-866-996-6686

Mon - Fri 9:00 am - 5:00 pm EST

PLEASE READ THIS MANUAL BEFORE OPERATING

FOR FULL UNBOXING AND ASSEMBLY

INSTRUCTIONS, PLEASE GO TO :

http://www.igoelectric.com/buildmyelite

FRAME NUMBER / VIN NUMBER

The frame number is located on the left side of the frame, down below the
bottom bracket, under the barcode.
You will need the frame number of the ebike in order to register your ebike for
warranty purposes.

ATTENTION! Your ebike may dier from the illustrations in this manual.

iGO highly recommends having the ebike assembled and adjusted
by a professional bicycle technician.

Note:

iGO Electric reserves the right to make changes without notice to design(s)
and / prices listed in this manual.
This manual has be compiled with great care. iGO can not be held responsible
for any inaccuracies whatsoever.

Congratulations!

You are the proud owner of an iGO electric ebike.
We have taken great steps to create an incredible product and hope you enjoy
riding it as much as we did creating it.
With the help of our electric bike your riding experiences will be extremely
pleasurable and memorable and hope you will explore many new
surroundings.
The ebike is equipped with electronic pedal assistance which guarantees a
Completely new way of cycling.
Whether you use the ebike for commuting, shopping or just a leisurely ride,
you will do so comfortably and condently on your new iGo.

Chances are that you have not previously owned an electric bike with pedal
assistance. For that reason iGO has compiled a comprehensive user guide for
you. iGO encourages you to read through it carefully before riding your new
ebike to obtain a full understanding of your bikes features.

For more information, please visit our website at www.igoelectric.com.

T: 1-866-996-6686
@: [e-mail]
W: www.igoelectric.com

Address : 1340, 55th Ave
LACHINE, QC
H3T 3J8

.

11

Table of Contents

Display & Its Functions 4

Buttons
Information on the screen
Controls
Settings Menu
Error Codes

Pedal Assistance 10

What is pedal assistance?
Turning pedal assistance on/o
More information on pedal assistance

Battery & Charging 12
Battery Range
Disconnecting and removing the battery
Charging the battery
Using the battery as a power source
How to store your battery during non use see page 13

Adjusting your eBike 16

Adjusting your seat height
Adjusting your saddle position
Adjusting your handlebars
Adjusting stem 17
Handlebar position
Aligning the brakes
Adjusting the brakes
Gears
Tire Pressure

2

Front light installation 20

Maintenance 21

Servicing
General Maintenance
Cleaning

Parts 22

Parts Diagram
Parts List

Warranty Information 24

Warranty
Warranty Limitations
Warranty Terms

Warranty Card 27

PLEASE READ IMPORTANT BATTERY STORAGE

INFORMATION ON PAGE 13

IMPROPER STORAGE OF YOUR BATTERY COULD

RESULT IN TOTAL BATTERY FAILURE

3

Display & Its Functions

The battery must be in the ebike for the display to function. Make sure that
the battery is locked into the battery rack.
It is not necessary to keep the key in the lock while riding

Buttons

+

-

SET

‘ON/OFF’ : Powers ebike ON/OFF, Turns on lights when held

‘PLUS’ : Pedal assist level up, Walk assist when held

‘MINUS’ : Pedal assist level down

‘SET’ : Scroll through display options, Settings Menu when held

SET

-

4

Information on the screen

Speed

(km/h or mph)

Assistance Level

(0 - 8) Mode 0 = No assistance

Battery Indicator

5 Bars = Full Battery

Energy Consumption Indicator

Full bars = High battery consumption = Less range

Odometer

Total distance traveled

Trip Odometer

Distance travelled since last reset

Timer

Time since ebike was last turned on

Lighting Indicator

Appears when lighting system is on

Failure

See page. 9 for error code descriptions

Voltage

Indicates the current level of voltage of the battery

Driving-Mode

Indicates the chosen driving mode
*See page. 8 for instructions

5

Controls

Turning the ebike ON/OFF

Press and hold the Power Button for 2 seconds to turn the electric system on
or o. The control panel can only be used when the battery is connected to
the ebike. If the system is not used for a duration of 5 minutes, it will shut itself
o to conserve battery.

Selecting the display options

Press the ‘SET’ button to switch between the dierent trip functions of the
display. (Odometer, Trip distance, Timer, etc...)

Adjusting the pedal assistance levels

Use the ‘PLUS’ and ‘MINUS’ buttons to select the dierent levels
of pedal assistance. (0 - 8)

Power level 8 gives the strongest assistance from the motor.

In power level 0 the motor does not provide any pedal assistance or throttle
but you will still be able to use the functions of the display.

NOTE: The battery will run out of power quicker when using a higher level of
pedal assistance.

Throttle

Your bike is equipped with an on demand throttle on the left grip.
The throttle can only be used within pedal assist levels 1 though 8.
Level 0 is for conventional non electric riding.
Regardless of the power assist level you select the throttle is capable of
taking you to top speed.
You can use the throttle along with the pedal assist or on its own.

6

Lighting

With the ebike’s power on , tap the power button once to turn on the lighting
system.
This will turn on the backlight for the display, as well as the front and rear
lights. Tapping the power button once again will turn the lighting system o.

NOTE: The lighting system is powered through the ebikes lithium battery pack.

USB Connection

The USB Connection on the display can be used to power/charge devices
such as smartphones and navigation devices. It can be used when the ebike
is turned o, as long as the battery is still connected to the ebike.

ATTENTION! DON’T EVER USE YOUR MOBILE DEVICE WHILE RIDING
DON’T EVER TEXT WHILE RIDING

Attention

You must always wear an approved bicycle helmet when riding an

electric bike

7

Settings Menu

By holding the ‘SET’ button for 3 seconds you will enter the Settings Menu.
The Settings Menu will allow you to change certain features of your ebike.

Once in the Settings menu the word ‘SET’ will begin to ash, pressing the ‘SET’
button will allow you to switch between the dierent settings. The ‘PLUS’ and
‘MINUS’ buttons will allow you to change the values of those settings.

Holding the ‘SET’ button again for 2 seconds will conrm the settings

Driving-Mode ( Auto Tuned )

The ebike comes equipped with 3 dierent riding proles;
ECO, NORMAL, and POWER.

Each riding prole will change the way the ebike performs.

• ECO Assist level 1,2 3 Lower motor power, Extended battery range

• NORMAL Assist level 4,5, Average motor power, Average battery range

• POWER Assist level 6,7,8 High motor power, Lower battery range

These riding proles are automaticaly adjusted depending on power assist
level to constantly optimize battery life

SET 1: Reseting the Trip Odometer

Tap the ‘ MINUS’ button once to reset the Trip Odometer to ‘0’

SET 2: NO FUNCTION

8

SET 3: Setting the Tire-Size

Having the correct tire-size set into the system is very important. It will ensure
that the data being displayed on the screen is accurate.
On the side of every tire you can nd the tire-size.

Default Tire-Size of your ebike:

28 inch - 40-622 - Circumference: 2205 mm

SET 4: Choosing KM/H or MPH

Depending on your location, you will want to have the information on the
screen displayed in the proper unit.

Pressing the ‘PLUS’ or ‘MINUS’ buttons while in this mode will allow you to
switch between having the information displayed in kilometers or miles.

Error Codes

It is possible for a system error to occur.
When this happens, the display will show an error-code which will allow you
or your dealer to easilly and properly diagnose an error in the electrical
system of your ebike.

Error 1: Problem with the 3-phase control from the electronic controller

Error 2: Problem with the throttle connection

Error 3: Motor 3-phase wire is loose or defective

Error 4: Motor Hall Sensor signal malfunction (malfunction in motor or cable)

Error 5: Malfunction in brake sensor (signal)

Error 6: Battery voltage is too low

Error 7: Motor is stalled

Error 8: Malfunction in the electronic controller (signal)

Error 9: Malfunction in the display (signal)

9

Pedal Assistance

What is pedal assistance?

The bike is equipped with 8 levels of electronic pedal assistance.
As you pedal, the motor will assist you and enhance your pedaling eort.
This will allow you to pedal much further and faster but use much less energy
and eort. It is also a great feature when climbing a hill, as the motor will help
to make any climb easy.

Turning pedal assistance on and o

When you turn on the power to the display, the pedal assistance will
automatically be set to level 0. By using the ‘PLUS’ and ‘MINUS’ buttons, you
can increase or decrease the level of assistance. You can turn o the assistance
completely by pressing the ‘MINUS’ button until the level of assistance is at
level “0”. This will allow you to use the lights and functions of the display, but
ride the bicycle without any pedal assistance from the motor.

Pedal assist levels 1-5 are meant to be used more on at roads or paths, the
higher levels (5-8) are more powerful and meant for hills, slopes, or heavy
circumstances.

If you prefer to ride slowly, it would be more comfortable for you to ride in
a lower power level. If you prefer to ride faster, then you should increase the
power level.

Derailleur functions

Your bike is equipped with a Shimano 8 speed derailleur.
Please choose the proper gear to match the riding terrain.

The use of a proper gear along with pedal assisted or conventional power will
enhance your riding experience

We recommend checking your derailleurs functions at least once a month

10

Safety Precautions while using the pedal assist & On demand throttle

• Since the motor is assisting you, you will easilly reach higher speeds than
you might be used to. We recommend that you ride the bike in a minimal
trac area at rst to become more comfortable with it.

• The operation of the pedal assistance depends on the speed at which the
pedals are rotated and your cycling speed.

• The electric motor speed is limited to a speed of 32 Km/h (20 m/ph). This
means that as you reach this speed electrical assistance stops and returns
when speed returns to 32km/h ( 20 mph )

• The level of pedal assistance will aect the battery range. Battery range is
dependant on many factors which are measured under average conditions.
It is dependant on, but not limited to, rider weight, speed, elevation, tire
pressure, wind, start-stop frequency, and outside temperature.

ATTENTION! Remeber that acceleration will be much quicker
with pedal assistance.

ATTENTION! Make sure to turn o the power when walking
next to, mounting, or dismounting the bike.

ATTENTION! Hold both brakes when stationary.

Attention

You must always wear an approved bicycle helmet when riding an

electric bike

11

Battery & Charging

Battery Range

How far can i travel on my electric bike?

The total distance you can travel on your electric bike is not an easy amount
to specify. The range depends on many dierent factors including, but not
limited to:

• Total Weight (weight of the bike + rider + cargo)

• Resistance (wind, tire pressure, speed, road conditions and altitude)

• Outside Temperature

• The level of pedal assistance and throttle usage

• The condition of the battery (battery capacity decreases as the battery ages)

Battery Capacity

Batteries are often compared based on capacity (Amp hours (Ah)).
However, a comparison based on capacity alone does not properly depict
a battery since the performance of a battery pack is also based on battery
voltage (V). The best way to compare battery performance is by looking at the
amount of energy that can be used in watt-hours (Wh). Wh take into account
both the capacity of the battery, as well as the average voltage during dis­charge. Simply put, the higher the V/Ah, the higher Wh range!

Wh calculation ex: 48 V x 13 Ah = 624 Wh

8

7

6

5

4

3

2

PEDAL ASSITANCE LEVEL

1

RANGE

12

Disconnecting & Removing the Battery

On the top-left side of your battery is the battery lock.
This lets you lock/unlock the battery pack of the bike.

To Lock: Insert the bottom of the battery into its receptacle on an angle as
shown while pushing the top of the battery into the lock.( Turn key to unlock
position to facilitate the entry of the battery into the receptacle)

To Unlock: Insert the key into the lock and turn 1/4 turn clockwise.
Use the side handle on the left top side of the battery to help pull it out of the
battery receptacle

Important Battery storage information

When not using your bike for periods exceeding one month

please charge as follows:

1) Before storage make sure that the battery is not charged more than
50% so that it will except a periodic charge.

You cannot periodicaly charge a fully charged battery.

2) Once every month you must attach the supplied battery charger

and charge for a period of no more than 15 minutes.

3) Continue this procedure once a month until more frequent riding.

This process will make sure that your battery does not stay at a

specic rate of charge for long periods of time.

ATTENTION! Remove the key after installing the battery to prevent any
form of loss or theft to the key or the battery.

13

Battery Instructions

Charging the Battery

The battery can be charged both on and o of the bike.
Please identify your charging port (gure 14.1, 14.2).
First plug the chargers male plug into the battery, then plug the chargers
110 volt plug into your wall outlet. ( Do not use an extension for 110 volt )
The indicator on the charger will light green for a few seconds and if a
charge is necessary, the LED will turn red. The battery is fully charged when
the battery indicator LED becomes green .
Unplug the charger from the wall rst, and then from the battery.
If the battery is not mounted to the bike you can always check the battery
level as seen in gure 14.3.

g. 14.1 g. 14.2 g. 14.3

ATTENTION! Unplug the charger when the battery is fully charged, or
when charger is not in use.

ATTENTION! The battery will sustain permanent damage if not used
for a long period of time (ex: Winter storage). SEE PAGE 13
Please make sure to charge the battery once a month during this time .

ATTENTION! Please recycle your battery to an authorised recycling
company in your area

ATTENTION! Make sure to only charge the battery in a dry,
well venitalated area.

ATTENTION! When the battery is completely depleated you must
charge it immediately. If the cells are left depleted for a long period of
time, they may become irreparably damaged.

14

Using the battery as a power source

The battery pack comes equipped with its own USB connection.
This allows it to be used as an external power source which can be used to
charge a smartphone, laptop, or other device that can be charged through a
USB connection.
See below to locate your USB port
To use the USB connection, just lift the rubber cap with the USB sign on it.

Bottom of battery Top right corner

What you should know about your battery

• DO NOT connect the positive terminal of the battery to the negative
terminal.

• The battery is sealed and therefore is rain resistant, however,
DO NOT expose your battery to water.

• The battery should be recycled properly at the end of its life.

• The performance of the battery will decrease at low temperatures.*

• Under ideal conditions, the battery pack can be recharged aproximately
750 times. The performance will slowly decrease over time and
eventually will need to be replaced.

• DO NOT expose your battery to high temperatures (>50°C),
such as direct sunlight)

• Problems: remove the battery from the bike and consult your dealer.

• For long term storage see storage info page 13

• Use ONLY the supplied charger.

*The action mentioned is optimal at temperatures of approx. +/- 25°C.
The guideline is that the capacity will decrease by 1% at every 1°C
of temperature drop.

15

Adjusting your Ergot

Adjusting your seat height

Your seat height should be adjusted properly to ensure you get the most
comfortable ride possible. The seat height is properly adjusted when your
knee has a slight bend when sitting on the saddle with your foot on the pedal
at its lowest position (gure 16.1). The seat height can be adjusted by
loosening the lever on the seat tube clamp gure 16.2. Make sure to
retighten after adjustment .

g. 16.1 g. 16.2

ATTENTION! Ensure that the safety marks for max. height written on the
seat post are not visible when retightening the hex bolt.

ATTENTION! If you can put your feet at on the ground while seated,
your seat height is too low.

Adjusting your saddle position

You can tilt the saddle to change the seating angle, as well as, slide it
backward or forward (gure 16.3). To adjust the saddle, loosen the nut
located on the underside of the saddle with a wrench (gure 16.4). You will be
able to move the saddle around to suit your preered riding style. When you
are done adjusting, make sure to retighten the nut.

g. 16.3 g. 16.4

16

Installing your stem

Before inserting stem onto fork tube please loosen 2 side screws using a 4mm allen
key gure 17.1

Slide the stem lock on the left side down to unlock and lift lever.Figure 17.3,17.4
Push stem down to its lowest position and insert the 5mm allen key into stem as show
in gure 17.2 and tighten .
Push down onto the lever to its original down position untill it locks back into place.
Check to make sure that handlebars are centered to front wheel and tighten 2 stem
side screws using 4mm allen key.

g. 17.1 g. 17.2

Adjusting stem angle & handlebar Position

Once installed the stem on you eXplore requires no tools to adjust creating an ex­tremely comfortable and ergonomic riding position.
To adjust the stem slide the lock button on the left side of the stem down as shown in
gure 17.3. Lift the lever up as far as it will go as in gure 17.4.
Place both hands on the grips of the handlebar and manipulate handlebars to your
most comfortable position . You will be able to lift and lower , change the angle, and
move toward or away. Adjust to an angle that is comfortable to you, your forearms
should be in line with the brake levers.
Once you have the correct position push lever back down to its original position .
As you return stem adjustment arm to its position you will here a small click of the lock
which will insure that this position is now locked into place.

g. 17.3 g. 17.4

17

Aligning the brakes

Your electric bike is equipped with a disc brake system.
To properly adjust them you must rst make sure that the brake disc is
properly aligned within the brake. To do this, loosen the top and bottom hex
bolts (gure 18.1) with an Allen key. Then maneuver the brake with your hand
so that the disc passes through the brake pads with minimal contact.
Once the disc rotates through the brake freely, retighten the hex bolts and
make sure that while tightening you maintain the alignment.

g. 18.1

Adjusting the brakes

If when squeezing the brake handle the bike does not stop properly, you will
have to adjust the brakes. You can do this by loosening the hex bolt
(gure 18.2) with an Allen key. Once the bolt is loosened, lift the braking arm
so that the brake is squeezing the brake disc (gure 18.3) and spin the wheel.
Lower the brake arm in small amounts until the wheel is spinning smoothly.
Pull the brake cable tight and retighten the hex bolt.

g. 18.2 g. 18.3

18

Gears

Your eBike comes equipped with a Shimano Altus 8-speed drivetrain.
The trigger shifter mounted to your right handle will allow you to change
gears. It is important that you only change gears while cycling as the chain
must be in motion to properly shift gears.

To shift up a gear, pull the trigger closest to your index nger.
To shift down a gear, push the trigger closest to your thumb.

Tire Pressure

The tire pressure will aect the range and comfort of your bike.
iGO recommends that you always keep your tires at the designated pressure
to ensure the best ride. The recommended tire pressure is listed on the
sidewall of the tire. The tire pressure is measure in P.S.I. (Pounds / Square Inch).
Make sure to use a tire pressure guage when pumping your tires to ll the
proper amount of air.

ATTENTION! Riding on deated / soft tires will severely reduce the
range of the battery.

Front Cargo Rack assembly

Your bike comes equipped with a front cargo rack.
It can be used to transport items or parcels up to 9 kg ( 19.8 lbs ) in weight.

Identify the 4 front rack bolts and
4 washers. Slide a washer onto each
bolt and using the 4mm allen key
insert bolt #1 into position, g­ure 19.1 and slightly tighten bolt .
Following the pattern in gure 19.1
attach all 4 bolts Do not tighten
untill all 4 bolts are in place.
Making sure front rack is centered
tighten all 4 bolts.

*An instructional video for mounting the front cargo rack &
light can be found at : http://www.igoelectric.com/buildmyelite

19

Front LED light installation

Identify the light bracket mounting bolt and nut and assemble
as seen in gure 20.1 using a 4mm allen key.
Make sure that the light bracket is in same position before
attaching to light.

g. 20.1

An instructional video for mounting the light can be

found at : http://www.igoelectric.com/buildmyelite

20

Maintenance

Servicing

Servicing your bike is very important. You can avoid unnecessary damage by
servicing your bike regularly.

In the paragraphs to follow, there are some things tip you can do at home to
keep the bike running at top performance.

General Maintenance

1) Dont ride in the rain

2) Check brake wear, every month and adjust .

3) Check tire pressure regularly.

4) Lubricate the chain occasionally.

5) Your bike adjusted every 3 months by a professional bicycle technician

Before every ride

Always wear an approved bicycle helmet
Make sure battery is charged and locked into position
Check tire pressure
Check brakes for proper braking

ATTENTION! DO NOT USE A HOSE OR PRESSURE WASHER TO
SPRAY THE BIKE. THIS WILL RESULT IN IRREPARABLE WATER
DAMAGE AND WILL VOID YOUR WARRANTY!

21

P095 SADDLE BROWN 29.95

P096 SEAT POST BLACK 24.95

P097 SEAT POST CLAMP BLACK 10.95

P098 SUNTOUR SUSPENSION FORK BLUE 89.95

P099 FRONT CARGO RACK 34.95

P100 FRONT CARGO RACK BOLT 1.95

P101 FRONT CARGO RACK WASHER 1.95

P102 REAR CARGO RACK 59.95

P103 REAR CARGO RACK BOLT 1.95

P104 REAR CARGO RACK WASHER 1.95

P015 BUNGEE 8.95

P105 FENDER FRONT 14.95

P024 FRONT FENDER TOP MOUNT BOLT 6.95

P025 FRONT FENDER TOP MOUNT WASHER 1.95

P026 FRONT FENDER TOP MOUNT NUT 1.95

P033 FENDER ADJUSTABLE PLASTIC END MOUNT 6.95

P022 FERNDER TO FORK BOLT 1.95

P023 FENDER TO FORK WASHER 1.95

P106 REAR FENDER 14.95

P107 REAR FENDER TOP CENTER BOLT 6.95

P108 REAR FENDER BOTTOM BOLT 2.95

P033 FENDER ADJUSTABLE PLASTIC END MOUNT 6.95

P028 FRONT LED LIGHT 39.95

P109 FRONT LIGHT BRACKET BOLT 1.95

P110 FRONT LIGHT BRACKET NUT 1.95

P111 FRONT LIGHT MOUNTING BRACKET 6.95

P039 FRONT LIGHT CONNECTOR 1.95

P112 FRONT LIGHT BRACKET BOLT TO FORK 1.95

P040 REAR LIGHT 17.95

P113 REAR LIGHT MOUNTING NUT 1.95

P114 HANDLEBAR BLACK 18.95

P045 LOOM FRONT CABLE ORGANIZER 7.95

P115 GRIP SET BLACK 12.95

P116 PROMAX TOOLESS STEM 69.95

P117 STEM SPACER BLACK 4.95

P050 LEFT TEXTRO BRAKE LEVER 29.95

P051 RIGHT TEXTRO BRAKE LEVER 29.95

P118 FRONT BRAKE CABLE 12.95

P119 REAR BRAKE CABLE 16.95

P054 TEKTRO AIRIES BRAKE CALIPER 39.95

22

P056 BRAKE ROTOR 12.95

P057 BRAKE ROTOR BOLTS 2.95

P058 SHIMANO TRIGGER SHIFTER WITH CABLE 29.95

P059 SHIMANO ALTUS 8 SPD DERAILLEUR 36.95

P120 DERAILLEUR HANGER 8.95

P121 DERAILLEUR HANGER BOLT 1.95

P122 SCHWALBE ENERGIZER PLUS 700C X 38C, 28” X 1.5 39.95

P123 TIRE TUBE 700C 8.95

P124 FRONT RIM 700C 49.95

P125 FRONT RIM QUICK SQUEWER BLACK 12.95

P126 REAR RIM 700C 49.95

P065 REAR WHEEL CAP NUT 4.95

P066 REAR WHEEL FLAT WASHER 1.95

P067 REAR WHEEL SPECIAL WASHER 3.95

P068 REFELCTOR AMBER 6.95

P072 BOTTOM BRACKET SET 29.95

P069 CASSETTE 8 SPEED 24.95

P127 LEFT PEDAL ARM 12.95

P128 RIGHT PEDAL ARM 12.95

P075 PEDAL ARM BOLT 6.95

P129 FRONT CHAIN RING 24.95

P077 PEDAL SET 16.95

P078 CHAIN GUARD BLACK 24.95

P079 CHAIN GUARD MOUNTIONG BOLT 1.95

P080 CHAIN 28.95

P130 KICK STAND BLACK 26.95

P082 KICKSTAND BOLT 4.95

P083 KICKSTAND FLAT WASHER 1.95

P084 KICKSTAND LOCK WASHER 1.95

P085 WATER BOTTLE CAGE BOLT 1.95

P086 TOOL SET 18.95

PDIS48 LCD DISPLAY 48 VOLT 89.95

PBATT4810 BATTERY SAMSUNG 48 VOLT 10.5 AH 699.95

PBATT4813 BATTERY SAMSUNG 48 VOLT 13 AH 1095.00

P131 BATTERY LOCK & KEY SET 18.95

PCON48 CONTROLLER 48 VOLT 99.95

PMOT48EX MOTOR 500 WATT BLACK GEAR BRUSHLESS 399.95

P132 THROTTLE THUMB 24.95

P094 SPEED SENSOR 24.95

PCHA48 BATTERY CHARGER 110/220 VOLT 89.95

23

Warranty Information

Warranty

iGO Electric warrants to the original retail purchaser (”You”), that the iGO
product for which this warranty has been issued is free from defects in
material and workmanship for the time detailed below, from the date of
original retail purchase. This warranty is not transferable to a subsequent
purchaser. iGO’s sole obligation under this warranty is to repair or replace the
product, at iGO’s option.

You have a 2 year warranty on the frame of the bike.
The electrical components and battery have a 1 year warranty.
There is a 30 day warranty on any manufacturers defects. Not including any
wear and tear parts (See P.25, Article 2, Sec.2.5).

Certain warranty conditions may apply, contact your dealer if you have any
questions.

Warranty Limitations

The duration of any implied warranty or condition, of merchantability, tness
for a particular purpose, or otherwise, on this product shall be limited to
the duration of the express warranty set forth above. In no event shall iGO
be liable for any loss, inconvenience or damage, whether direct, incidental,
consequential or otherwise, resulting from a breach of any express or implied
warranty or condition, of merchantability, tness for a particular purpose, or
otherwise with respect to this product, except as set forth herein. This
warranty gives you specic legal rights, and you may also have other rights,
which may vary, from location to location.

This warranty will be interpreted pursuant to the laws of Canada. The original
English version/meaning of this warranty controls over all translations and
iGO is not responsible for any errors in translation of this warranty or any
product instructions. This warranty is not intended to confer any additional
legal, jurisdictional, or warranty rights to you other that those set forth herein
or required by law. If any portion of this warranty is held to be invalid or
unenforceable for any reason, such nding will not invalidate any other
provision.

24

Warranty Terms (Cont’d)

Article 1: Guarantee.

1.1 iGO Electric guarantees that the iGO product you have purchased is free from material and/or
workmanship faults.

1.2 If, during the warranty period the product proves to be defective due to faulty materials or
workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.

1.3 This warranty applies within the warranty period, and upon presentation of the original invoice
or sales receipt (indicating date of purchase, model name, and dealer) together with the defective
product. iGO or iGO Dealers may refuse free warranty service if these documents are submitted
incomplete or illegible. This warranty is void if the model name or serial number has been altered,
deleted, removed, or made illegible.Battery warranty is void if case is opened.

1.4 The guarantee may be invoked by the rst owner of the iGO product only.

1.5 This warranty does not cover transportation costs or risks associated with the transport of your
product to and from iGO or your iGO Dealer.

1.6 The warranty is void in accordance with Articles 3.1 and 3.2.
Certain restrictions apply in regards to batteries and some electronic parts. Such restrictions are
reected in Article 6.1 and 6.2.

Article 2: Warranty

2.1 You can only make a warranty claim , if you have lled out the warranty card and retained the
original proof of purchase. The warranty card is located on the last page of this manual. The
warranty period begins on the date of purchase.

2.2 iGO bike frames are guaranteed by design and/or material defects for 2 years.

2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, pedal assist
sensor, and battery, are subject to a 1 year warranty if properly maintained.

2.4 Suspension forks, shocks, and all other parts (except for the parts mentioned in the section of
this article) have a warranty of 1 year.

2.5 On parts that are subject to wear and tear, such as tires, chain, chainring, freewheels,
sprockets, cables, and brake pads, there is no warranty on these items,unless there are
construction and/or material defects.

Article 3: Warranty Exclusions

3.1 If the following cases occur, then the warranty is void.
a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with the guidelines mentioned in this manual.
c. Technical repairs have not been performed properly.
d. Third party components do not match the technical specications of the bike or were
impoperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly prior to the
customers receival of the product, is not present or signed by the seller.
f. The product has been damaged by water either by excess rainfall, submersing in water, or
washing with a garden hose or pressure washer.

3.2 iGO Electric is free of any liabilities in regards to (parts of) the bike being damaged as a result
of:
a. Improper adjustment of the handlebar, stem, saddle, seatpost, gears, brakes, quick release axles
of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur cables, brake pads, tires, chans and
sprockets.
c. Incorrect or insucient lubrication of moving parts.
d. Climatic inuences such as rust.
e. Any damages occuring during shipment of the product (such claims must be presented directly
to the shipper)

25

Warranty Terms

Article 4: Warranty Parts

4.1 During the warranty period, all parts of which iGO has determined of material and/or
construction defect, shall be replaced free of charge to the owner. Any costs of (dis)assembly are
the responsibility of the owner.

4.2 The owner is responsible for any cost of transport for the iGO Product and/or parts to and
from iGO, unless the product or part is still elligible for warranty.

4.3 If a particular component is elligible for warranty and the original is no longer available, iGO
will provide an equivalent alternative.

Article 5: Transport of Warranty Products.

5.1 If it is determined by iGO that a bike/part is to be returned to iGO, it must be done in it’s
original packaging. If the original packaging is not available, an equivelant package must be used
to ensure the product is well protected from any damages it may incure during transport.
All original contents such as: keys, charger, battery must be included in the package.

5.2 iGO is not responsible for any damages or loss occuring during shipment of the product,
such claims must be presented directly to the shipper by the owner.

Article 6: Additional Warranty

6.1 Warranty on electronic parts:
Electric motor : 1 year, Charger : 1 year, Controller : 1 year, Control Panel : 1 year.

6.2 Additional provisions for the battery/battery pack:
a. iGO Li-ion battery/battery pack has a warranty period of 1 year.
b. Normal wear/decrease in battery capacity is not covered under warranty. The battery will
naturally lose capacity over time. Batteries that are left unused/discharged for extended period of
time and have become irreperably damaged, are not covered under warranty.

Article 7: Warranty Claims

7.1 Claims under this warranty will only be processed after the iGO Dealer from whom the
product was purchased, has inspected the defective bike/part. Proof of purchase and ownership
must be present at the time of inspection.

Article 8: Warranty Area

8.1 The warranty area is limited to the United States and Canada.

Article 9: Legal Requirements

9.1 In accordance with North American legislation, the vehicle is described as a bicycle because it
complies with the following rules:

• Electronic motor will only assist up to 32 km/h or 20 m/ph.

• The maximum power output of the motor is under 500W (750W for the U.S.)

• Pedals are permanently axed to the bike.

• Front and Rear brake handle is equipped with an electronic cut-o switch for the motor power
when equiped with an on demand throttle

Article 10: Liabilities

10.1 Although iGO Electric accepts a warranty claim, it does not automatically mean that iGO
Electric accepts any liability of any damage suered.
The Liability of iGO Electric never extends further than is described in this warranty. Any liability
of iGO Electric for consequential damage, is excluded.

26

Warranty Card

Please ll out this form and mail it to iGO so that we can register your serial
number in our system. Also, retain your receipt as proof of purchase.

iGO Electric

Attn: Warranty Card
1340 , 55th Ave.
Lachine, QC
H8T 3J8

Full Name:

Date of Birth:

Address:

Address:

Postal/Zip Code:

City:

Country:

Phone #:

E-mail Address:

Bike Model:

VIN / Frame Number:

Date of Purchase:

Dealer Name:

27

28

Notes

29

1340, 55th Ave.

Lachine, QC H8T 3J8

[e-mail]

www.igoelectric.com