Igloohome Deadbolt 2S User Manual

Installers &
User guide

Deadbolt 2S.

Version 0.3 12/18

1

Welcome!

This guide will get you up and running with your igloohome
Deadbolt 2S. In the meantime, you should follow igloohome on
Facebook and Youtube!

Visit our YoutubeLike us on Facebook

As our igloohome app is frequently updated, there may be changes to this manual.

Please refer to our website igloohome.co/support for the latest version of the manual.

Table of Contents

What’s Included 3

Specifications 4

Installation Guide
Requirements 5
Prepare Door for Installation 6
Prepare Lock for Installation 7
Installation Instructions 9
Test Lock 13
Prepare the Door Frame 14

User Guide
Lock Anatomy 15
Features 16
Unlocking and Locking 18
App Onboarding 19
Managing Access in App 20
Lock Tutorial 21
Lock Behaviour 22

Airbnb Connect 23

Troubleshooting 24

What’s Included

Back Plate

Front Assembly

& Rubber Gasket

Bolt Assembly

Edge of the door

Drill a 25mm (1”) hole at the center
of door edge based on your
Door Thickness measurements

25mm

Door Thickness

Drill for:
35mm (1-3/8”)

Drill for:
45mm (1-3/4”)

Drill for:
60mm (2-3/8”)

Fold this line

Face of the door

Centerline

Drill for:
60mm (2-3/8”) backset

Drill for:
70mm (2-3/4”) backset

Drill Sheet 43mm (1-11/16”)

10mm (Optional)

Drill for: Drill for:

Back Assembly
Rubber Gasket

Strike Plate Housing &

Strike Plate

70mm (2-3/4”) backset60mm (2-3/8”) backset

Version 0.2 03/18

Drill Sheet

54mm

5mm (13/64”)

Bolt Screw x2

Bolt Screw x3

Back Assembly

Screw Holder

8mm (5/16”)

Bolt Screw x2

15mm (19/32”)

Wood Screw x4

AA Alkaline Batteries x4

Keys x5

Door Sensor & Magnet

20mm (25/32”)

Bolt Screw

4

Specifications

Model igloohome Smart Deadbolt 2S

Material Zinc Alloy, ABS

Current Rating (Standby) ~30uA

Current Rating (Active) ~200mA

Batteries 4 x AA Alkaline

Battery Life Up to 9 months

Unlock Mechanism Bluetooth, PIN code, Physical Keys, Thumbturn

Front BackSide

145mm (5-11/16”)

60mm (2-23/64”) 11mm (7/16”) 51mm (2-1/64”) 64.5mm (2-35/64”)

* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries

recommended. Please note that using better batteries will improve the performance and lifespan of the lock.

160mm (6-19/64”)

5

Installation Guide

Requirements

Door Thickness

Clearance

a

b

160mm (6-19/64”)

b

144.5mm (5-11/16”)

e

b

c

d

Measurements

35mm (1-3/8”) to 60mm (2-3/8”)

a

10mm (25/64”)

b

c

20mm (25/32”)

>110mm (4-21/64”) for 60mm (2-3/8”) / >120mm (4-23/32”) for 70mm (2-3/4”) backset

d

e

50mm (2”)

6

Prepare Door for Installation

Items needed:

#2 Phillips Screw Driver

Recommended
Door and door frame material : Wood

DrillDrill Sheet 10mm (25/64”)

25mm (1”)

Spade Bit

Drill Bit

20mm (25/32”)

Chisel

Recommended
Gap between door and door frame: <3mm (1/8”)

54mm (2-1/8”)

Hole Saw

Hammer

Please ensure that there is an existing handle on your door for push - pull access.
Not for: metal gates, glass doors or sliding doors.
If you are unsure if your door is suitable, send us web links to your door pictures to [e-mail]

7

How to use the Drill Sheet

Drilling (Door)

Chiselling

Fold here

before drilling

holes for side

54mm (2-1/8”)

Hole Saw

Put the bolt tongue in &
chisel around the edge

Make sure this is

aligned to the centre

of door edge

25mm (1”)

Spade Bit

Door edge

Depth:

4.5mm (11/64”)
or until bolt
assembly plate
is flush against
door

20mm

(25/32”)

Chisel

20mm (25/32”)

Chisel

Mark the center of the holes and then drill for accuracy.

8

Prepare Lock For Installation

L R

Set Back Assembly for Left / Right Installation

Left Installation

Set the toggle to ‘L’ for
left-side installation.

Right Installation

Set the toggle to ‘R’ for
right-side installation.

Remove Battery Cover from the Back Assembly

Top View of Battery Cover

R

L

Press the button on the

top of the battery cover,

and pull outwards.

9

Installation Instructions

Measure

If you are replacing your current deadbolt lock, industry standards are 60mm (2-3/8”) or 70mm

(2-3/4”) backset. To determine which backset length you should use, so measure the distance (x)

between the center of 54mm (2-1/8”) hole to door edge.

X

54mm

(2-1/8”)

Hole

Prepare bolt assembly based on the distance (x)

Bolt ships with bolt assembly in 60mm (2-3/8”) position. If required, twist the bolt and pull to
extend (simultaneously) to 70mm (2-3/4”) backset position.

Twist upwards

Twist downwards

Pull

10

to lock backset position

Insert bolt and front assembly into door edge

The ‘+ ‘ hole on the backset should be in the middle of the hole.

c

c

Screws

Screw Holder

15mm (19/32”)

Please ensure that tailpiece is in vertical position.

Measure and cute the tailpiece if necessary

After inserting the tailpiece, measure the distance of protrusion from the door.

Door thickness (mm) No. of notch to cut

60 0

55 1

45 2

40 3

35 4

Notch

The recommended tailpiece
protrusion from the door is 15mm.

11

Secure the Front Assembly using the Back Plate.

To do this, place the Back Plate (ensuring the correct side placement).

d

Screws

43mm (1-11/16”)

d

5

Door Sensor Installation

Follow this orientation

Adjust the position of the door sensor according to the door handling (left or right installation).
Use the 2 x 5 (13/64) mm screws to secure the door sensor to the back plate.

Right InstallationLeft Installation

Do not overtighten the screws

e

e

e

e

d

d

12

Screws

e

5mm (13/64”)

6

Fit in the Rubber Gasket

Insert the front assembly cable through the rectangular hole on the rubber gasket.
The hole should be on the right side of the rubber gasket.

Assembly Cable

Door Sensor Cable
goes through the
arched hole on the
Rubber Gasket

Right InstallationLeft Installation

13

7

Connect Assembly Cable

Connect the sensor cable to the Back Assembly then connect the assembly cable from
the Front assembly through the 54mm hole to the Back Assembly. Ensure that the wire is
installed properly and securely.

Door Sensor
Cable

Assembly
Cable

Fit Back Assembly to the Door Tailpiece

8

Ensure thumbturn position is turned to ‘unlock’ position.

Left Installation Right Installation

Thumbturn

is in vertical

position

LR

Thumbturn is
in horizontal

position

14

9

Secure the Back Assembly

Do not overtighten the screws

Screws

8mm (5/16”)

20mm (25/32”)

Insert 4 AA Alkaline Batteries and push the battery case lid

10

inwards to close

Side View

15

Test Lock

Place hand over your lock to activate touchpad and hold # to lock.

Yes No

Does your bolt lock?

Congrats!

Your lock is correctly installed.

Proceed to next steps.

Still experiencing issues?
Go to igloohome.co/support for more help

16

Yes

Left-Right toggle

incorrectly set

Troubleshoot: Try Setting the
left-right toggle on your back
assembly to the correct side.
(See Pg. 10)

Bummer!

Does the bolt lock and unlock

when you turn the thumbturn?

No

Tailpiece and/or thumbturn

incorrectly set

Troubleshoot: Dissemble lock
and install it again.

Prepare the Door Frame

Ensure to align the lock to the door frame
and mark it down.

Door
Frame

25mm (1”)

Spade Bit

Same height

Mark & Drill Hole

Mark out where the bolt tongue locks then
drill a corresponding hole on door frame.
Chisel to fit the strike plate in as well.

20mm (25/32”)

Chisel

26mm

(1-1/32”)

58mm

(2-9/32”)

Secure strike plate housing and strike plate using 2x 25mm (1”) wood screws.

1mm

(11/64”)

17

User Guide

Lock Anatomy

Outer Body

Battery Cover

Release

Touch Screen
Keypad

Battery Cover

18

Key hole Cover
(Remove cover
to access
physical key
unlock)

9V Jumpstart

Thumbturn

Privacy
Lockout Button

Features

PIN / Bluetooth Unlock

Lock

Bluetooth Master Key

The igloohome Smart Deadbolt 2S
unlocks with Bluetooth via the app.

Bluetooth Guest Key

Bluetooth keys based on duration can
be generated and shared with guests.

Timer Re-lock

After successfully unlocking, the
igloohome Deadbolt 2S will re-lock
after a period of time (between 5 to 120
seconds). The owner sets this function.

Manual Locking

Hold the ‘#’ key for 2 seconds to lock
the igloohome Deadbolt 2S.

Master PIN Code

The igloohome Smart Deadbolt 2S
unlocks with a permanent Master PIN
Code.

User PIN Code

The mobile app can generate user
PIN codes, with validity duration from
One-Time, Permanent, or a Duration
based on Date-time.

Sensor Re-lock (Recommended Accessory)

The Sensor detects when the door is
closed and locks automatically.

19

Features

Security / Alarms

Battery

Security Lockout Mode

After 5 consecutive unsuccessful
attempts at entering a PIN code,
the igloohome Smart Deadbolt 2S
will be unresponsive for 5 minutes.
Physical key and Bluetooth Unlock
can be used to unlock in this state.

Privacy Lockout Mode

Activate this from indoors to prevent
entry from outsiders. Physical key can
be used to unlock in this state.

Decoy PIN Code

A total of 16 decoy digits including PIN
code can be entered to prevent the
PIN code from being exposed.

Activity Logs

Entry via PIN codes and Bluetooth Key
will be logged in the app.

Bluetooth key access logs are updated
in real-time and PIN code access logs
are updated when the owner uses a
bluetooth key or update logs.

Tamper Alarm

The lock will sound if intruders try to
pry the lock from the door.

20

Emergency Jump-Start

If battery power is drained, an
external 9 Volt battery can be used
to provide emergency power. The 2
contact points of the battery must be
aligned with the 2 contact points on
the Deadbolt 2S.

Unlocking & Locking

PIN Code /
Decoy PIN Code

Thumbturn

Physical Key

Unlocking

Sensor Re-Lock
(Recommended Accessory)

igloohome App

Bluetooth
Basic Unlock

Main Door

22

PIN Code

Key in your PIN code and press ‘#’

Bluetooth Basic Unlock

On your app, click on the Bluetooth
Unlock button and tap on your lock

Thumbturn

Use thumbturn at the back of lock

Locking

‘#’ Key

Press and hold ‘#’

Timer Re-Lock

Refer to page 24

Sensor Re-Lock (Recommended Accessory)

Automatic locking after door closes

Bluetooth Guest Key

Refer to page 23

Physical Key

Use the physical key to unlock the door

Physical Key

Use the physical key to lock the door

Thumbturn

Use thumbturn at the back of lock

21

App Onboarding

Test Factory PIN Unlock

In the factory mode (before pairing), the PIN to unlock is * 1234567890 #

2

Register as a Lock User

a) Download igloohome from App store / Play store.

b) Create an account and login.

3

Pairing

a) Select [Add new igloohome lock]

Note: For exitisting users with other paired locks, go to
[Configuration], select [Manage Locks] followed
by the [Add] icon.

a) Select [igloohome Deadbolt 2S]

b) Place your palm over keypad to wake device up

22

c) Press [Next] and select the lock to pair with

4

Setting Master PIN code

Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth
range of the lock.

Go to [Access] and customize your [Master PIN] by editing it.

Managing Access in App

Creating PIN codes

PIN codes can be generated on the app under [Access], create [New Key] and choose
either One-Time, Permanent or Duration PIN.

Pin codes will expire if its not use within its activation period. Refer to the table below.

PIN Type Use PIN within*

One-Time PIN 6 hrs of generation

Permanent PIN 24hrs of generation

Duration PIN 24hrs from the start time

2

Bluetooth Guest Key

Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests
to unlock the igloohome smart lock via Bluetooth.

There are 3 steps to using a Shared Bluetooth Key

1. Under [Access], create [New Key] and choose [Bluetooth Key] under
[Access Type]. Proceed to share the key after it is created.

2. Guest receives the Bluetooth Key by one of these methods:

• Clicking the URL given and follow the instructions.

• Scanning the QR code under [Visits].

3. Guest can now use the Bluetooth Key under [Visits] whenever he is within
range of the lock.

Notes:

• The owner can revoke the Bluetooth Key in App.

• Bluetooth Key must be accepted within 1 hour generation before it expires.

Resetting PIN codes

3

Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.

Go to Home > Select Lock Name > [Settings] > Reset Pins

Lock will reset all codes, except for Master PIN, and all PIN codes previously generated are no
longer valid.

23

Lock Tutorial

Edit PIN codes

Once PIN code is generated, user must key the generated code onto the Deadbolt 2S keypad
followed by # to activate the code before proceeding. To change the PIN, enter:

Press * > Key 1 0 and tap # > Current PIN and tap # > New 4 - 9 digit PIN and tap # > New
4 - 9 digit PIN and tap #

Current PIN Code 1234 5678

New PIN Code 010101

On Keypad Press * > Key 1 0 # > 1234 5678 # > 010101 # > 010101 #

Notes:

• Editing of codes can also be done in app

• PINs must be used once before it can be edited.

2

Enabling & Disabling Timer Re-Lock*

To Enable * 2 1 # <Master PIN> # <Duration between 5-120 seconds> #

24

To Disable * 2 0 # <Master PIN> #

Note: By default, Timer Re-lock is disabled.

3

9V Jumpstart Feature

Step 1 - Touch and hold the battery contacts against the 9V jumpstart pin on the lock and
you will hear a series of beeps

Step 2 - While holding the 9V battery to the jumpstart, key in your PIN code on the keypad
followed by ‘#’ to unlock

Lock Behaviour

Security Lockout Mode

After 5 consecutive unsuccessful attempts at entering a PIN code, the igloohome Samrt
Deadbolt 2S will be unresponsive for 5 minutes.

Note: Physical key and Bluetooth Unlock can be used to unlock in this mode.

Privacy Lockout Mode

2

Privacy Lockout Mode prevents others from using PIN code and Bluetooth Key to unlock
when you are inside the property.

Note: Physical key can be used to unlock in this mode.

To activate Privacy Lockout Mode, press and hold Privacy Lockout button until the lock
sound o.

Audio Indications:

• Long beep when activated.

• 2 quick beeps when disabled.

Sensor Re-lock

Activated by

Disable By

Behaviour

Duration

Security Lockout Mode

5 consecutive invalid PIN codes

Wait for 5 Minutes

Bluetooth Unlock

Keypad is flickering on touch

Unresponsive for 5 minutes

Privacy Lockout Mode

Privacy Lockout button

Privacy Lockout Button

Physical Key

Thumbturn

Keypad does not light up

Unresponsive until Privacy Lockout

Mode is disabled

25

Airbnb Connect

7

8

Airbnb Connect

Airbnb Connect automates the generation of PIN codes for your Airbnb guests based on
their approved reservations. It costs USD$4.99 per month, but is currently on free trial.

Here are the steps to activate Airbnb Connect

Step 1: Connect to your Airbnb

Under [Account Settings], select [Connect with Airbnb]

Step 2: Connect to Airbnb listings

Under [Reservations], click the [Add] icon to select a home to connect to.
Select Airbnb Listing and PIN Time to associate.

Note:

• Emails with PIN code will be sent to the guest between 1 to 48 hours before

check-in time (configurable).

• PINs will only be valid between the check-in and check-out times.

Step 3: Change Check-in and Check-out time

Under [Configuration], select [Manage Homes] followed by the listing to view or edit its
details.

Notes:

• If the access mail has not been sent, changing your check-in/check-out time via the app
modifies the start and end time of the PIN codes to be shared with your guest.

• If the access mail has been sent, changing these details will only aect the next
reservation.

• Changing these details on the igloohome app does not update the check-in/check-out
time on the listing on the Airbnb website.

26

2

Disconnect Airbnb

Should you prefer to generate PIN codes for your guests manually, you may disconnect your
Airbnb listing from the igloohome home listing with the steps below.

1. Under [Reservations], disconnect all the listings (if any).

2. Under [Account Settings], select [Disconnect with Airbnb].

Should you wish to completely disconnect your Airbnb account from your igloohome account,
make sure that all your Airbnb listings have been disconnected in the above step, then go to:

Airbnb Host Website > Connected Apps > Select igloohome to disconnect

Troubleshoot

Pairing is unsuccessful

• Try with a dierent mobile device, using the
same username and password

• Update your phone’s Operating system to the
latest version

• Restart the Bluetooth and internet connection on
your mobile device

• Restart igloohome app on your mobile device

• Switch to a new set of batteries

Keypad does not light up

• Use a 9V battery to jumpstart and switch to a
new set of batteries

• Check if the Deadbolt 2S is in Privacy Lockout
Mode

Keypad is flickering

• The Deadbolt 2S is low in battery. Switch to a
new set of batteries

Lock is not working when
battery level is not 100%

• Do a Bluetooth Key unlock to refresh the
battery level on the app

• Battery level shown in the app may not
be accurate

• Use Alkaline batteries only

• Do not use: Heavy Duty, Eveready, GP, or
rechargeable batteries

* Using high quality batteries will improve the
performance and lifespan of the lock

Bluetooth Key is not working

• Restart the Bluetooth and internet connection on
your mobile device

• Check on the timezone of the home listing against
your phone time

• Check if the Bluetooth Key is expired. It must be
accepted within 1 hour of generation

• Update your igloohome app to the latest version

• Switch to a new set of batteries

Generated PIN codes do not work

• Make sure that the generated PIN codes are
activated within the given hours

• Do a Bluetooth Unlock to refresh the app

• PIN codes may have been customised or expired

Changing Batteries

• To open the battery compartment, press the
button on the top of the battery cover and tilt the
cover downwards to open

• Replace all four batteries

Re-lock is not working

• Check battery level of the lock

• Make sure you have enabled timer re-lock

Keypad lights up on touch only

• Check if the Deadbolt 2S is in security lockout
mode

• Refer to Lock Tutorial - Step 4

27

For enquiries go to:

28

igloohome.co/support