Iget HGDVK-84408, HGDVK-44404, HGDVK-84402, HGDVK-84404, HGDVK-164408 Quick Start Manual

Helpdesk / Technical Support

www.iget.eu/cs/helpdesk-centrum-cs
https://helpdesk.intelek.cz/

SMART

DETECTION

MOTION & HEAT TRIGGER ACCURATE ALERTS

H

eat-sensing HD CCTV Kit

Quick Start Guide - EN

For the latest, up-to-date manual, please visit

www.iget.eu

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE THE COVER.

NO USER SERVICABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED PERSONNEL.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of non-insulated “dangerous voltage” within the product’s enclosure
that may be of sufficient magnitude to constitute a risk of electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions in the literature
accompanying the appliance.

1

WARNING:

CAUTION:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT

EXPOSE THIS UNIT TO RAIN OR MOISTURE

TO PREVENT ELECTRIC SHOCK, ENSURE THE PLUG

IS FULLY INSERTED INTO A MAINS SOCKET

IMPORTANT SAFEGUARD

All lead-free products offered by the company comply with the requirements of the

RoHS

conform

European law of the Restriction of Hazardous Substances (RoHS) directive, which means
our manufacturing processes and products are strictly “lead-free” and without the
hazardous substances cited in the directive.

The crossed-out wheeled bin mark symbolizes that within the European Union the
product must be collected separately at the product’s end-of-life. This applies to your
product and any peripherals marked with this symbol. Do not dispose of these products
as unsorted municipal waste. Contact your local dealer for procedures for recycling this
equipment.

DISCLAIMER

We reserve the right to revise or remove any content in this manual at any time. We do not warrant or assume any
legal liability or responsibility for the accuracy, completeness, or usefulness of this manual. The content of this
manual is subject to change without notice.

RECOMMENDATIONS

• AVOID DUSTY LOCATIONS:

• INSTALL IN VENTILATED SPACE:

• DO NOT EXPOSE TO MOISTURE:

• DO NOT DROP:

• DO NOT OPEN CHASSIS:

Excessive build-up of dust may cause the unit to fail.
Ensur

e adequate airflow around the DVR to prevent overheating.
Exposing the unit to water poses high risk of electric shock.
Doing so could damage internal components.
No user-serviceable parts inside.

TRADEMARKACKNOWLEDGEMENTS

• Internet Explorer™, Microsoft™&Windows™ are registered trademarks of Microsoft Corporation.

• Apple™, iPhone™, iPad™ and iTunes™ are registered trademarks of Apple Computer, Inc.

• AndroidTM and Google Play™ are registered trademarks of Google Inc

WARRANTY AND TECHNICAL SUPPORT

To help you make the most of this product you’ll find a host of information including full product manuals, FAQ,
troubleshooting guides and a support service if you have specific questions, available at our support website :

homeguardworld.com/support.

2

CONTENTS

CONNECTING YOUR SYSTEM

4

BASIC OPERATION

13

5

Introduction

6

Package Contents

7

DVR Layout

9

Connecting the DVR

10

Mounting the Cameras

11

Using Remote Control

12

Using the Mouse

14

Start-up Wizard

17

Main Interface

19

PIR Setup

20

Record

21

Playback

CONNECTING SMART DEVICE

22

CONNECTING TO PC&MAC

28

TECHNICAL SUPPORT

36

23

Before Start

23

Get the App

24

User Interface

25

For iPhone

26

For iPad

27

For Android Phone

29

Homeguardsafe Software for PC & Mac

32

Remote Access via Web Client

35

Cloud Access

37

Technical Specifications

38

Technical Q&A

39

Warranty & Support

40

Camera Installation Template

3

CONNECTING

YOUR SYSTEM

1

4

1.1 Introduction

Congratulations on your purchase of this Homeguard Hybrid DVR. Homeguard offers a complete CCTV solution for
home or office security, featuring high quality cameras, easy setup and configuration, motion detection and network
connectivity.

This system features:

• H.264 Video compression and G.711 audio compression

• Support CVBS, AHD, TVI, CVI and IPC

• Provides a convenient User Interface

• 4/8 CH Composite Input Connectors

• Supports 1080p/720p/960H/D1/CIF recording formats

• With the network specific codec, network transfer enabled regardless of the recording conditions

• Hard Disk overwrite function

• Mass storage hard disk backup through high-speed USB 2.0

• Simultaneous Record and Playback of 4/8/16-channel video data

• Various Search Modes (Search by Time, Event, Backup and Motion Detection)

• Various Recording Modes (Manual, Scheduled Recording)

• Remote Monitoring function by Network Viewer and Mobile Viewer

5

1.2 Package Contents

Please unwrap the product, and place the product on a flat place or in the place to be installed.
Please check the following contents are included in addition to the main unit.

• The appearance of the components may differ from the image shown.

• Accessory category and quantity may differ depending on sales region.

Check the contents of your DVR package against this checklist. If anything is missing or damaged, please do not use
the system, and inform your supplier as soon as possible.

HDD NET PWR

1080P HD DIGITAL VIDEO RECORDER

Hybrid DVR Power Adapter Mouse

USB

NOTE

User Manual / SoftwareRemote Control / Battery (AAA x 2) Quick Start Guide

Ethernet Cable

SATA Cable

(for models having no installed HDD)

This manual covers both 4 channel and 8 channel versions of the Homeguard DVR kits model:
HGDVK-44402 / 44404 / 84402 / 84404 / 84408 / 164408 / 164416.

HDD Fixing Screw

6

1.3 DVR Layout

Rear Panel

4CH DVR

DVR Kits Model: HGDVK-44402 / 44404

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

AUDIO

OUTPUT

1 2 3 4 5 6 7 8 9

8CH DVR

DVR Kits Model: HGDVK-84402 / 84404 / 84408

31

2 4

AUDIO
INPUT

2 8

AUDIO

OUTPUT

1 23 4 5 6 7 8 9

3 1

4 42 2

VIDEO
INPUT

3

1

4

VIDEO INPUT

AUDIO
INPUT

5 7

6

13

HDMI VGA

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

HDMI VGA

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

LAN

+ -

12V

RS485

LAN

+ -

12V

RS485

16CH DVR

DVR Kits Model: HGDVK-164408 / 164416

11

13

15

14

16

7

VIDEO INPUT

CAUTION

RISK OF ELECTRIC SHOCK

13

AUDIO

OUTPUT

VGA

+ -

RS485

HDMI

LAN

1

3

5

7

9

2

4

6

8

1012

4 2

AUDIO
INPUT

DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

12V

132 5 4 7 68 9

Front Panel

10 11 12

HDD NET PWR

1080P HD DIGITAL VIDEO RECORDER

Part Names Functions

1

2

3

4

5

6

7

8

RCA Audio Output: For speakers

4x / 8x / 16x BNC Video Connectors: For each camera input

4x RCA Audio Connectors: For each audio input*

HDMI Output: For most modern TVs

VGA Output: For most monitors

USB Ports: For USB mouse and external storage

LAN Port: To connect your DVR to the network

RS485: Connect to PTZ devices

USB

13 14

9

10

11

12

13

14

Power Connector: To power the DVR

HDD LED: Flashes when the HDD is in use

Network LED: Flashes when the internet is connected

Power LED: Indicates the DVR is turned ON when lit

IR Receiver: Receives the signal from the remote control

USB Ports: For USB mouse and external storage

8

1.4 Connecting the DVR

53 4

6

LAN

+ -

12V

RS485

2 4

AUDIO
INPUT

5 7

31

AUDIO

OUTPUT

341

VIDEO INPUT

6

2 8

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION : TO REDUCE THE RISK OF ELECTRICAL SHOCK

DO NOT OPEN COVERS. NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL.

WARNING : TO PREVENT FIRE OR SHOCK HAZARD. DO NOT

EXPOSE UNITS NOT SPECIFICALLY DESIGNED
FOR OUTDOOR USE TO RAIN OR MOISTURE.

HDMI VGA

1

2

Connect the camera's video input (yellow) and power supply (red) connectors to the BNC extension cables. Then

1

connect the BNC video input (yellow) to the video input port on the rear panel. (Repeat Step 1 for the remaining
cameras.)

Connect the camera's power supply (red) to the power splitter. Then connect the other end of the power splitter

2

to the power adapter for Cameras and plug in the adapter to a wall outlet. (Repeat Step 2 to connect the camer­as to the second set of power splitter and power adapter.)

Depending on the monitor port, connect the HDMI or VGA cable from your monitor to the HDMI or VGA Port on

3

the rear panel.

Connect one end of the Ethernet cable into your router’s LAN port, and the other end of the cable to the Ethernet

4

port on the rear panel.

5

Connect the mouse to the USB Port on the front or back panel of the DVR.

Connect the power adapter for DVR to the DC 12V port on the rear panel and the power plug into a wall outlet.

6

The DVR will automatically power on and the startup wizard will appear on your monitor.

9

1.5 Mounting the cameras

Twist to lock

connectors

1

Video Output

Power Input

Video & Power Cable

2 3

connects here

Power Adapter
connects here

Video Input Video & Power Cable

Power Adapter

Connect this to the DVR

Power Splitter connects herePower Output

Connect to a spare
wall socket

Power Splitter

Connect the video output and power input connection on the camera to the corresponding connections on the

1

supplied video & power cable.

Connect the supplied power splitter to the other end of the video & power cable. This provides power to multiple

2

cameras using a single power adapter.

Connect the other end of the power splitter to the supplied power adapter then connect the power adapter to

3

a power outlet.

TIP

Each Homeguard camera is supplied with a mounting kit for attaching it to a wall. Before you affix the
camera in position, please ensure the cable is of adequate length to reach the DVR.

10

1.6 Using Remote Control

Part Names Functions

1-8

9, 0

ALL

Menu

Mute

Submenu

▲

Sel

◄►

▼

◄◄

►►

►

●

■

▌▌

Numeric keys. Press to display channel 1~8

Numeric keys

Press to display all channels. Multiple display mode

Press to enter or exit the Main Menu

Mute On/off

Go to submenu

Up arrow key; Volume increase

Press to enter the selected menu item and edit the setting

Left/Right key; Decrease/increase parameter value of control bar

Down arrow key; Volume decrease

Press to rewind during video playback

Press to fast forward during video playback

Press to play recorded video or enter the recording search menu

Press to start manual recording

Press to stop manual recording or stop the video playback

Press to pause the video playback or enter frame-playback mode

11

1.7 Using the Mouse

1 2

3

1

Left Button:

• Click to select menu options.

• During live viewing in split-screen view, double-click on a channel to view it in full-screen. Double-click the

channel again to return to split-screen viewing.

• Click upon a channel on Live Viewing screen to open Camera Quick Tool bar.

• Click and hold to drag sliders and scales on menu mode

2

Right Button:

• Click once to open the Task bar on the Live Viewing screen.

• In menus, click to go back / close menus.

3

Scroll Wheel:

• In menus, scroll to move up / down through the menu content.

• While hovering over the volume control wheel, scroll to turn system volume up / down.

12

BASIC

2

OPERATION

13

2.1 Start-up wizard

1

Create a Password

Please create a user name and password
for your device. Password MUST be 8
characters long.

Use the on-screen keyboard to input text,
numbers and characters. Click to
change from lower-case to upper-case

2

Start Wizard

After DVR startup is completed, the start-up
wizard will be displayed. Click "Start

Wizard".

3

Network

In DHCP mode the router will automatically
assign an IP address to DVR.

If the DVR fails to obtain an IP address, refer
to the DVR Router Guide. If the problem
still cannot be resolved, contact technical
support.

CAUTION

Don’t forget to write down your password: ___ ___ ___ ___ ___ ___ ___ ___.

14

4

Date / Time

Set the date, time, NTP, DST.

5

Disk

New hard drive(s) connected must be
formatted before use. Upon connection, it
will indicate to format new hard drive.
Click on "Select" to select the unformatted
hard drive. Click on "Format HDD" to pop
up the user login window and enter the
password to log in. A notice window will
indicate "Entire Data Will Be Erased. do
You Want To Continue?". Click "OK" to
format the disk. When the progress bar is
complete, the formatting process is
completed.

6

Resolution

Select the resolution for the VGA output or
HDMI output of your monitor.

15

7

Mobile

If you scan a QR code using Homeguardsafe,
the device ID displayed in the DVR will be
automatically reflected in the Mobile Viewer
ID, and you can use the Mobile Viewer
immediately by entering the ID / password
of the DVR.

8

Summary

Shows system and network status of DVR.

Click on “Finish” to finish setting of startup wizard.

9

You can click on “Don’t show this window next time” if you do not wish to have the wizard setting to appear
next time.

16

2.2 Main Interface

1

4 5 6 7 8 9

21

22

23

24

25

20

32

11 12 13 14 15 16 17 18 19

10

Part NamesItems Functions

1

2

3

4

5

6

7

8

9

Channel Name

PIR

Motion Detection

Manual Recording

Manual Capture

Instant Playback

PTZ

Zoom

Color Setting

Display channel name

This icon appears when the camera has PIR detection

This icon appears when the camera has detected motion

Enable or disable manual recording

Make a snapshot of current video

Playback of the last five minutes of the video

Click to enter PTZ control panel

Hold and drag mouse cursor to select a frame of current video to zoom in

Set hue, brightness, contrast and saturation of current channel

17

Part NamesItems Functions

10

11

12

13

14

15

16

17

18

19

20

21

Main Menu

4-Channel Layout

More Layout

Auto SEQ

Play

Audio

Stream Switch

Preview Policy

Connection State

Manual Mode

System

Video Loss

Admin

Access the main menu

Display four channels of video

Click to choose more layouts for live view

Press this button to switch the screen mode in sequence

Replay video recorded

Click to adjust audio volume

Click to switch all IP channels between main stream and sub stream

Click to switch among real-time, balanced, or smooth view

Display the network connection status

Set manual recording mode

System Information

Camera is off-line

To switch user

22

23

24

25

Search

Setup

Lock Screen

Shutdown

Search & Playback

Click to access DVR System Setup menu

Lock & unlock screen

Shutdown, reboot & logout the system

18

2.3 PIR Setup

PIR is advanced motion detection that senses body heat and reduces false alarms. The PIR Technology takes your
motion detection to the next level by greatly reducing inaccuracies and false motion alerts. Homeguard camera’s PIR
sensor can detect changes in heat produced by humans, animals and vehicles. This new technology requires both
changes in motion and heat be detected simultaneously. Not only does this innovative technology significantly reduce
the number of false alerts you receive, it also conserves hard drive space. It is true and smart detection!

Access Main menu  Setup  Channel 

1

PIR.

Click Setup button to set the PIR detect

2

field.

click “Select all” to set all of the field. Right

2

click and exit, then click “Apply” to save the
setting.

19

2.4 Record

Access Main menu  Setup  Record 

1

Record

2

Record

Record Switch: Check to enable the recording

in this channel.

Stream Mode: Choose the recording quality.
If you choose Dualstream, the system will record
in both Mainstream & Substream.

PreRecord: If this option is enabled, the DVR
starts recording a few seconds before an alarm
event occurs. Use this option if your primary
recording type is motion or I/O alarm based.

3

Record Schedule

This menu allows you to specify when the DVR
records video and defines the recording mode
for each channel. The recording schedule lets
you set up a schedule like, daily and hourly by
normal (continuous) recording, motion record­ing, PIR recording. To set the recording mode,
click first on the mode radio button (Normal,
Motion, PIR), then drag the cursor to mark the
slots.

20

2.5 Playback

Click Search button in the Main Menu to enter search / playback section.

1

2

3

4

5

7

6

Part NamesItems Functions

1

Search Options

The system provides various search & playback methods: General, Events,
Sub-periods, Smart & Pictures

21

2

3

4

5

Search Date

Search Type

Channel Selection

Video Playback Controls

Search by a date to play back.

The system provides different search types to narrow your search.

To choose the channels you want to search & play.

To control the video playback.

Continuous recordings are shown with colored bars to represent different types

6

Timeline

of recording (legend shown in the bottom-right corner of the display). Use the
timeframe options.

7

Playback Status

Display the video play status.

CONNECTING

SMART DEVICE

3

22

3.1 Before Start

• Make sure you have a router and high-speed Internet access (not included).

• Connect your DVR to your router using an Ethernet cable (see the Quick Connection

Guide for details).

• Upgrade your DVR firmware and client software or mobile app to the latest versions.

• Please note that an upload speed of 1Mbps is required for remote video streaming.

• Up to 3 devices may connect to the system at the same time.

3.2 Get the App

For the best experience, download the Homeguardsafe app for your smartphone by scanning the QR code below or
searching for “ Homeguardsafe ” in the App Store or Google play.

23

iOS - iPhone & iPad

Android - Phone & Pad

3.3 User Interface

1

2

3

1 2

Live View

Displays real-time footage of

your system.

Playback

Play video that has been

recorded on your DVR.

3

Smart Detection

Access the Smart Detection

notification list and to

enable push notifications.

24

3.4 For iPhone

Install the free Homeguardsafe app from the App Store. Tap the Homeguardsafe icon

1

to open the app.

After start app, tap to open device

2

list page, click “+” to add a new device.

3

Tap to scan QR code, then enter the password of DVR.

HDD NET PWR

1080P HD DIGITAL VIDEO RECORDER

4

Tap “Save” to add DVR. The app opens in Live View and streams video from all connected cameras.

USB

25

3.5 For iPad

Install the free Homeguardsafe app from the App Store. Tap the Homeguardsafe icon

1

to open the app.

After start app, tap to open

2

device list page, click “+” to add a

new device.

Tap to scan QR code, then

3

enter the password of DVR.

HDD NET PWR

1080P HD DIGITAL VIDEO RECORDER

4

Tap “Save” to add DVR. The app opens in Live View and streams video from all connected cameras.

USB

26

3.6 For Android

Install the free Homeguardsafe app from the Google Play. Tap the Homeguardsafe icon

1

to open the app.

After start app, tap to open device list

2

page, click “+” to add a new device.

3

Tap to scan QR code, then enter the password of DVR.

HDD NET PWR

1080P HD DIGITAL VIDEO RECORDER

4

Tap “Save” to add DVR. The app opens in Live View and streams video from all connected cameras.

USB

27

CONNECTING

TO PC&MAC

4

28

4.1 Homeguardsafe Software for PC & Mac

Find the setup file of digital surveillance central management software named

1

“Homeguardsafe” from CD, and install it.

Double left click the icon to pop up [ LOGIN ]

2

interface, Input your user name & password
you like, and click “Login” to enter the
system.

Run Homeguardsafe and Add Device Wizard

3

will be opened. Click Next.

Note: If Add Device Wizard is not opened,
please single click Help to manually open it.

Click Add Online Device and the client

4

software will scan all the online network
DVRs in LAN.

29

Click a DVR in the list and the added devices,

5

IP address, port and channel number will be
displayed. Click Add Selected Device to add.

Note: If your DVR is not available in the list,
click Exit and then click add Device to manually
input the IP address of DVR.

Input the name of the selected DVR, e.g. home,

6

office, etc. Input the DVR user name and
password. Click Add.

Click Import All to import all DVRs to the

7

default group.

Click Next and then click Finish to complete
the wizard.

30

Click Control Panel option. Then Click

8

Main View.

Click and drag the default group to the display

9

window to access real-time footage of your
system.

31

4.2 Remote Access via Web Client

For IE/Chrome/Firefox

Launch the explorer on your PC and enter the DVR IP address or DDNS domain name (Host Name) you have

1

set on DVR in the URL box.

For the first time you run the web client,

2

system will require to install the web client
plugin.

Click download to download the plugin
and install to your computer.

After installing the plug-in, close & launch

3

again your browser and repeat step 1 to
open the login page. Input your user name
and password to login the web client.

32

For Mac Safari

Launch the Safari in your Mac, and enter

1

the DVR IP address or DDNS domain
name (Host Name) you have set on DVR
in the URL box.

Download the plug-in

2

"SurveillanceClient.dmg", locate the
downloaded file and double click it.

Click on “Continue”  “Install”. Enter user

3

name and password for Mac computer,
Click on “Install Software”  “Close” to
finish installation.

4

Close Safari and open again to repeat step 1 to open the Web Client login page.

33

Live Interface

2 3

1

9

11

Items Functions

4 5

6

7

8

10

1

Channel List

2

Live Video Stream Options

3

Main Menus

4

Information: Hover over to see system details

5

Exit

6

Color Controls: Click to display or hide the color controls

7

PTZ Controls: Click to display or hide the PTZ controls for using PTZ cameras

8

PTZ Controls: PTZ control menu

9

Live View Control Buttons

10

11

Navigation: Shows current page number for the channels shown on screen. Use the arrow keys to switch between pages

Page View: Click to select how many channels appear on screen at a time

34

4.3 Homeguard Cloud Access

Open your browser, go to

1

www.homeguardsafe.com

Please sign up and login.

Click Device Manager, input the device

2

information and click save to add DVR.

Click Live, Click ► to Displays real-time

3

footage of your system.

Click Playback, you can play video that

4

has been recorded on your DVR.

35

TECHNICAL

SUPPORT

5

36

5.1 Technical Specifications

Homeguard Hybrid DVR

Compression

Operating System

Smart Device Support

Dual Stream

Image Quality

Frame Rate Recording

Image Playback Quality

Video Mode

Backup Capability

User Control

Signal Input

H.264 Standard Compression

Linux

Apple iOS(iPhone/iPad) and Android Phones and Tablets

Yes, Set by Channel

1080p (1920 × 1080)

4 Channel: 1080p 15fps per Channel

8 Channel: 1080p 15fps per Channel

16 Channel: 1080p 15fps per Channel

1080p 4 Channel DVR: 60fps (15fps for 4 Channels)

1080p 8 Channel DVR: 120fps (15fps for 8 Channels)

1080p 16 Channel DVR: 240fps (15fps for 16 Channels)

Manual, Automatic & Motion Detection

USB Devices (Hard Disk, Flash Drive, DVD/RW etc.),

Webpage, CMS, Mobile Client

Mouse or Remote Control (Both Included)

CVBS, TVI, AHD, CVI, IP (optional), 5 in 1 Hybrid DVR

Video Input

Video Output

Audio Input

Audio Output

Network Interface

USB Port

RS485

Alarm Input / Output

Interface

Power

Operating Temperature

DVR Size

37

4 Channel: 4 × BNC

8 Channel: 8 × BNC

16 Channel: 16 × BNC

1 × VGA, 1 × HDMI

4 × RCA

1 × RCA, 1 × HDMI

100M Ethernet (RJ-45)

2 × USB 2.0

1 × RS485

No Alarm Input or Output, Not Supported

1 × SATA HDD, Maximum Support to 6TB

12V/2A

-10˚C ~ 55˚C

300 × 208 × 53mm

5.2 Technical Q&A

01: The DVR doesn’t start once the power supply is connected

Please check the power switch at the rear panel of DVR.
Please check the power supply you are using is rated 12V/2A or above.

02: The DVR turns on but stays at the welcome screen

The hard drive may be faulty
The software may be corrupted.

03: The DVR is very slow to start

It may be that the hard drive is nearly full, causing the system to search for longer for the files required
A hard drive error can cause this delay.

04: The system reboots repeatedly

Check the hard drive is formatted to FAT32
Check the power supply is of the correct rating
Disconnect the network cable and check if the DVR becomes stable.

05: The DVR stops during playback

Check the hard drive is working correctly
Check the DVR is not getting too hot
Check there are no external electrical devices drawing too much current near the DVR.

06: The firmware upgrade has failed

Check the USB drive used is compatible with the DVR
USB interface is faulty.

07: The picture displayed is black and white

Check the video parameters are matching between you DVR and TV or monitor.

08: There is no image displayed

Ensure your TV or Monitor is switched on and the image properties are correct (brightness, etc)
Check that the video cables are properly connected.

09: The video is distorted

Check for damage on the video cable
If the video is obstructed by interference, select a shielded cable
Ensure only one grounding point is selected on the DVR.

10: The colours displayed are distorted

Check the video parameters are correct
Check the camera connection is good.

11: The video is skewed or deformed

Make sure the VGA cable and DVR are connected with grounding properly;
Make sure the DVR is not too hot.

12: The playback quality is poor

The recording parametersare set too low
The video files are locatedon a bad sector of the hard drive.

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5.3 Warranty & Support

All the products sold are covered by 24 months warranty from the date of invoice.

Warranty instructions:

1. Please contact us when the product is caused by its own fault within 2 year warranty.

2. Please mail us your written warranty card as soon as possible after purchasing our products so that we can repair
or replace this product to its original operation condition. Or the company will not deal with it.

3. Please write the truth on the warranty card.

4. Paid for repairing as follows:

A. Equipment failure caused by human operation

B. Equipment failure caused by not conforming to the using environment

C. No warranty card

D. Warranty expired

Product model:

Product serial number:

Purchase date:

User name:

Contact person:

Telephone:

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Note: Please keep the warranty card for the better service.

Technical support

www.iget.eu/cs/helpdesk-centrum-cs

https://helpdesk.intelek.cz/

5.4 Camera Installation Template

To make camera installation easier, you can tear off this page and adhere it to the place you would like to install
your cameras.

TEMPLATE

This template is used to install the camera on the wall

CAMERA FRONT

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