IDP SMARTDUAL Users Manual

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Smart

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mart Dual

Card Printer

User Manual

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Copyright Notice

Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or mechanical, without the express, written authorization of the company I&A System card printer. All information contained herein may be subject to modification without prior notice. I&A System card printer accepts no liability for any possible errors herein, nor for any accidental damage or damage caused through the dissemination or the use of this manual.

Trademarks

Smart is a trademark and I&A System is a registered trademark of I&A System card printer. Windows is registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders. Smart Design is a trademark of I&A System.

Return Materials Authorization

In order to make a warranty claim you must contact an I&A System Reseller. You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the I&A System Reseller. The I&A System Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped. Before returning any equipment for in-warranty or out-of warranty repair, contact an I&A System Reseller or an I&A System Service Center for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside of the box. For more information about RMA or I&A System warranty statements, refer to the Warranty booklet on the quick install guide.

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TABLE OF CONTENTS

1. Introduction

1.1 Printer Outside Features

1.2 Printer Inside Features

1.3 Ribbon Cartridge Features

1.4 LCD Panel Display and Button Operation

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2. Installing the Printer

2.1 Loading a Ribbon

2.2 Loading Cards

2.3 Installation the Printer Driver

2.4 Test Printing

2.5 Changing a Ribbon and Cleaning Roller

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3. Checking and changing the Printer Properties

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3.1 Checking the Printer Properties

3.2 Changing the Printing Setting

3.3 Changing the Printer Properties

4. Troubleshooting

4.1 Card Transfer

4.2 Printing Quality

4.3 Magnetic Stripe Encoder

4.4 General Operation

5. Printer Specification

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TABLE OF FIGURES

<Figure 1> Printer Front/Side Features

<Figure 2> Printer Rear Feature

<Figure 3> Printer Inside

<Figure 4> Ribbon Cartridge

<Figure 5> Open Top Cover

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<Figure 6> Take out the cartridge

<Figure 7> Preparation the ribbon

<Figure 8> Install the ribbon

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<Figure 9> Install the cleaning roller

<Figure 10> Peel the protective rapper

<Figure 11> Install the ribbon cartridge

<Figure 12> Close Top Cover

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<Figure 13> Adjust Card Thickness

<Figure 14> Holding the Cards

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<Figure 15> Push the stack back and forth

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<Figure 16> Restore the card stack

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<Figure 17> Placing the cards and close the hopper cover

<Figure 18> Connect the Power Cord

<Figure 19> CD Loading

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<Figure 20> Driver Install Guide

<Figure 21> Driver Installation

<Figure 22> Printer Turn ON

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<Figure 23> No, not this time

<Figure 24> Install the software automatically

<Figure 25> Continue Anyway

<Figure 26> Finish

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<Figure 27> I&A SMART Card Printer

<Figure 28> Printer Properties

<Figure 29> Printer Test Page

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<Figure 30> Test Print O.K

<Figure 31> Ribbon Separation

<Figure 32> Checking the Printer Properties

<Figure 33> Printing Setting

<Figure 34> Layout

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<Figure 35> Paper/Ribbon/Quality

<Figure 36> Side/Media

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<Figure 37> Sharing Printer

<Figure 38> Port

<Figure 39> Advanced

<Figure 40> Color

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<Figure 41> Print Quality Trouble Example 1

<Figure 42> Print Quality Trouble Example 2

<Figure 43> Print Quality Trouble Example 3

<Figure 44> Print Quality Trouble Example 4

<Figure 45> Print Quality Trouble Example 5

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1. Introduction

Thank you for choosing the I&A System Smart Card Printer. This manual helps you effectively and professionally for the start-up and operation of your new Card Printer.

1.1 Printer Outside Features

This Smart Card Printer takes a power via the adaptor provided with the printer. Using USB port, it communicates with user’s PC. For the user’s convenience, the printer process status can be seen through LCD and most of the operations can be controlled by two LED buttons.

The following shows the external functional features found on your Smart Printer.

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<Figure 1> Printer Front/Side Features

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B

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D

E

F

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HG

I

Top Cover Open Button

External Contactless IC Encoding Position

Hopper (Input Hopper)

LED buttons

LCD (Show the process status)

Magnetic/Contact IC/Contactless IC Encoder are installed inside

External Contact IC Encoder (SIM Type)

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Stacker (Output Hopper)

Power Switch

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J

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<Figure 2> Printer Rear Feature

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K

LG

Power Connector

USB Port

Rear Card Outlet

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(If necessary)

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1.2 Printer Inside Features

Smart Printer adopts a semi-permanent Ribbon cartridge. The following shows the internal functional features found on your Smart Printer.

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B

D

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<Figure 3> Printer Inside Features

1.2.1 Thermal Printer Head

This enables the cards to be printed. (Caution!

Do not contact the surface of the printer head with fingers or a sharp metal object to avoid degrading print quality or damaging printer head permanently.)

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Thermal Printer Head

Ribbon Cartridge

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Card Thickness Control lever

Hopper

Stacker(Output Hopper)

External Contactless IC Antenna

Manual Card Output Wheel

1.2.2 Hopper(Card Input Hopper)

Load the cards for printing.

1.2.3 Stacker(Card Output Hopper)

Collect the printed and/or encoded cards.

1.2.4 Card Thickness Control lever

Adjust the cards thickness.

1.2.5 Manual Card Output Wheel

When a card is jammed, the card can be out using this wheel by manually. (Information! Most of the card jam error can be solved by controlling the front LED buttons. So use

this wheel when the problem is not solved by using the front LED buttons.)

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1.3 Ribbon Cartridge Features

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<Figure 4> Ribbon Cartridge

1.3.1 Ribbon Cartridge

Install a Ribbon and a disposable cleaning roller provided with the Ribbon. (Important!

This semi-permanent ribbon cartridge is a component of the printer. Printer does not operate if it is broken or damaged. In this case, please contact printer reseller.)

1.3.2 Ribbon

Ribbon for printing.

1.3.3 Disposable Cleaning Roller

It removes dust in the surface of card to improve print quality before the card is printed. It should be changed together with the Ribbon.

(Caution! This disposable cleaning roller is provided with the Ribbon. If this is not changed,

print quality mighty be degraded.)

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A

B

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Ribbon Cartridge

Ribbon

Disposable Cleaning Roller

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1.4 LCD Panel Display and Button Operation

Smart Printer shows the real-time process status to user. Please refer to the below LCD panel display and button operation.

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LCD Message

S M A R T

System Ready

Ver X.XX… Initialize…

S M A R T

Printing!

S M A R T

Mag R/W

S M A R T

Out of Ribbon

S M A R T

Out of Card

S M A R T

Top Cover Open

Ribbon Not Found

Card In Error

Reposition Error

Head U/D Error

Card Out Error

Mag R/W Error

LED Buttons

Left Press Right Press

Printer Setting

Information

(only for A/S)

Initializing

Printing

No Ribbon

No Card

Move

transportation

roller to left

Replay

Software

Power ON/OFF

Move

transportation

roller to right

Cancel &

initialize

Cancel &

initialize

Cancel &

initialize

Cancel &

initialize

Cancel &

initialize

Cancel &

initialize

Printer Status

System Stand By

Magnetic

Read/Write

Top Cover open

Fail to find a proper

color

Fail to the card

loading

Fail to the card

transporting

Fail to the print

head up and down

Fail to the card out

Fail to the magnetic

Read/Write

* LED ON / LED BLINKING

ƒ SMART System Ready : System is ready to print. Press left button to see the printer setting

information and press right button or Power ON/OFF by software.

ƒ Ver X.XX… Initialize… : Under checking the printer’s version and initializing. ƒ SMART Printing! : Printing. ƒ SMART Mag R/W : Reading or writing the data on Magnetic Stripe. ƒ SMART Out of Ribbon : No Ribbon in the printer or Ribbon is used all. Check the Ribbon! ƒ SMART Out of Card : No Cards in the hopper. Check the Cards on the hopper! ƒ SMART Case Open : Top Cover is open. Please close the Top Cover. ƒ Ribbon Not found : Ribbon search is failed. Press left button to replay or press right button to cancel. ƒ Card In Error : Card insertion is failed. Check the card on the hopper! Press left button to replay

or press right button to cancel.

ƒ Reposition Error : Card is not moved to the proper position. Press left button to replay or press right

button to cancel.

ƒ Head U/D Error : Printer head is not moved to the proper position. Press left button to replay or

press right button to cancel.

ƒ Card Out Error : Card is not outputted. Press left button to replay or press right button to cancel. ƒ Mag R/W Error : Reading or writing the data is failed. Press left button to replay or press right

button to cancel.

IDP SMARTDUAL Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual