IDP CP55 User Manual
User Manual
1
Table of Contents
1. Introduction
1.1 Printer outside features ........................................................................................................ 8
1.2. Printer inside features ............................................................................................................ 11
1.3 Ribbon cartridge features................................................................................................... 12
1.4 Display and Buttons ............................................................................................................ 13
2. Printer installation
2.1. Connecting a power and a USB cable.............................................................................. 14
2.2. Fitting the ribbon .................................................................................................................. 15
2.3. Loading the cards ................................................................................................................ 18
2.4. The withdrawal of printed cards. ...................................................................................... 20
2.5. Rear Stacker (Option) .......................................................................................................... 21
..................................................................................................................... 8
.............................................................................................................14
2.6. Driver installation (Windows 7 / 8 / 10) ............................................................................ 22
3. Driver configuration
3.1. Printer Properties .................................................................................................................... 26
3.2. Advanced Options .................................................................................................................. 30
3.3. Other settings .......................................................................................................................... 33
4. Utilities
4.1. Card Printer Config ................................................................................................................. 36
4.2. Network configuration ........................................................................................................... 45
5. Optional device driver installation
5.1. Contact smartcard reader...................................................................................................... 54
................................................................................................................................36
..........................................................................................................26
.................................................................................54
2
5.2. Contactless smartcard reader .............................................................................................. 57
6. Troubleshooting
6.1. Error Message ......................................................................................................................... 60
6.2. Cleaning the printer ................................................................................................................ 64
6.3. TPH (Thermal Print Head) replacement .............................................................................. 68
6.4. Card movement ....................................................................................................................... 70
6.5. Printing quality ........................................................................................................................ 71
6.6. Magnetic stripe encoding ...................................................................................................... 73
6.7. General operation ................................................................................................................... 73
7. Specification
................................................................................................................60
......................................................................................................................75
3
Table of Figures
Figure 1 CP55 front features ............................................................................................................................... 8
Figure 2 CP55 rear features ................................................................................................................................. 9
Figure 3 CP55-S (Standard) ................................................................................................................................. 9
Figure 4 CP55-D (Dual) ......................................................................................................................................... 10
Figure 5 CP55 Inside features ........................................................................................................................... 11
Figure 6 Ribbon cartridge features ................................................................................................................ 12
Figure 7 CP55-S & CP55-D Display and Buttons .................................................................................... 13
Figure 8 CP55 Connection of power and USB cable ............................................................................ 14
Figure 9 CP55 Dual Connection of power and USB cable ................................................................. 14
Figure 10 Top Cover open .................................................................................................................................. 15
Figure 11 Take out the ribbon cartridge ...................................................................................................... 15
Figure 12 Loading the ribbon 1 ........................................................................................................................ 16
Figure 13 Loading the ribbon 2 ........................................................................................................................ 16
Figure 14 Installing the cleaning roller ........................................................................................................ 16
Figure 15 Peeling the protective wrapper .................................................................................................. 17
Figure 16 Installing the ribbon cartridge .................................................................................................... 17
Figure 17 Close Top Cover ................................................................................................................................. 17
Figure 18 Adjusting the card thickness lever .......................................................................................... 18
Figure 19 Preparing the card 1 ......................................................................................................................... 18
Figure 20 Preparing the card 2 ......................................................................................................................... 18
Figure 21 Loading the cards 1 .......................................................................................................................... 19
4
Figure 22 Loading the cards 2 .......................................................................................................................... 19
Figure 23 Loading the cards 3 .......................................................................................................................... 19
Figure 24 Loading the cards 4 .......................................................................................................................... 19
Figure 25 CP55 Withdrawal a card ................................................................................................................. 20
Figure 26 CP55 installation of Rear Stacker ............................................................................................. 21
Figure 27 CP55 Dual installation of Rear Stacker .................................................................................. 21
Figure 28 Setting values in the Configuration program ..................................................................... 21
Figure 29 Install printer driver 1 ...................................................................................................................... 22
Figure 30 Install printer driver 2 ...................................................................................................................... 22
Figure 31 Install printer driver 3 ...................................................................................................................... 22
Figure 32 Install printer driver 4 ...................................................................................................................... 23
Figure 33 Install printer driver 5 ...................................................................................................................... 23
Figure 34 Install printer driver 6 ...................................................................................................................... 23
Figure 35 Install printer driver 7 ...................................................................................................................... 23
Figure 36 Install printer driver 8 ...................................................................................................................... 24
Figure 37 Install printer driver 9 ...................................................................................................................... 24
Figure 38 Install printer driver 10 .................................................................................................................... 24
Figure 39 Install printer driver 11 .................................................................................................................... 25
Figure 40 Install printer driver 12 .................................................................................................................... 25
Figure 41 Printer properties ............................................................................................................................... 26
Figure 42 Layout ...................................................................................................................................................... 26
Figure 43 Input / Output ....................................................................................................................................... 27
Figure 44 Printing .................................................................................................................................................... 27
Figure 45 Encoding ................................................................................................................................................ 28
Figure 46 Magnetic Encoding Advanced Option .................................................................................... 28
Figure 47 Printer sharing..................................................................................................................................... 33
Figure 48 Ports ......................................................................................................................................................... 33
5
Figure 49 Advanced ............................................................................................................................................... 34
Figure 50 Color Management ............................................................................................................................ 34
Figure 51 Security ................................................................................................................................................... 35
Figure 52 Service ..................................................................................................................................................... 35
Figure 53 CardPrinterConfig Log-in .............................................................................................................. 36
Figure 54 CardPrinterConfig start .................................................................................................................. 36
Figure 55 CardPrinterConfig – Card Printer Basic Setup .................................................................. 37
Figure 56 Color density ........................................................................................................................................ 39
Figure 57 Resin Black density .......................................................................................................................... 39
Figure 58 Overlay density ................................................................................................................................... 40
Figure 59 CardPrinterConfig – Card Printer Advanced Setup ......................................................... 41
Figure 60 CardPrinterConfig – Flipper Setup ........................................................................................... 44
Figure 61 Rear view of CP55 printer 1 .......................................................................................................... 45
Figure 62 Rear view of CP55 printer 2 .......................................................................................................... 45
Figure 63 Running the NetAdmin ................................................................................................................... 46
Figure 64 Network printer is not found ........................................................................................................ 46
Figure 65 Connecting to USB port ................................................................................................................. 47
Figure 66 NetAdmin Log-in ................................................................................................................................ 47
Figure 67 USB port state ..................................................................................................................................... 48
Figure 68 Rebooting the network module .................................................................................................. 48
Figure 69 Reset to default ................................................................................................................................... 49
Figure 70 Upgrading the firmware 1 .............................................................................................................. 49
Figure 71 Upgrading the firmware 2 .............................................................................................................. 50
Figure 72 Upgrading the firmware 3 .............................................................................................................. 50
Figure 73 Dynamic IP configuration .............................................................................................................. 51
Figure 74 Static IP configuration .................................................................................................................... 51
Figure 75 Network service configuration ................................................................................................... 52
6
Figure 76 OCP configuration ............................................................................................................................. 52
Figure 77 Network user configuration.......................................................................................................... 53
Figure 78 Contact smartcard reader driver installation ...................................................................... 54
Figure 79 License agreement ............................................................................................................................ 55
Figure 80 Installing the contact smartcard reader driver ................................................................... 55
Figure 81 Completing the smartcard reader driver installation ...................................................... 56
Figure 82 Found New Hardware Wizard ...................................................................................................... 57
Figure 83 Installation method selection ...................................................................................................... 58
Figure 84 Driver locati on ..................................................................................................................................... 58
Figure 85 Completing the driver installation ............................................................................................ 59
Figure 86 Exclusive cleaning card for CP55 printer ............................................................................. 64
Figure 87 Printer cleaning start ....................................................................................................................... 64
Figure 88 Printer cleaning Step 1 ................................................................................................................... 65
Figure 89 Printer cleaning Step 2 ................................................................................................................... 65
Figure 90 Printer cleaning Step 3 ................................................................................................................... 66
Figure 91 Printer cleaning Step 4 ................................................................................................................... 66
Figure 92 Printer cleaning Step 5 ................................................................................................................... 67
Figure 93 Printer cleaning Step 6 ................................................................................................................... 67
Figure 94 Thermal Print Head ........................................................................................................................... 68
Figure 95 Print head setup ................................................................................................................................. 68
Figure 96 Print head replacement .................................................................................................................. 69
Figure 97 Print head angle ................................................................................................................................. 69
Figure 98 Printing quality trouble 1 ............................................................................................................... 71
Figure 99 Printing quality trouble 2 ............................................................................................................... 71
Figure 100 Printing quality trouble 3 ............................................................................................................. 72
Figure 101 Printing quality trouble 4 ............................................................................................................. 72
Figure 102 Printing quality trouble 5 ............................................................................................................. 72
7
① Top cover open button
②
③
④
⑤
1. Introduction
1.1 Printer outside feature s
For the user’s convenience, CP55 printer status can be seen through LCD with LED and
the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor
provided with the printer. Using USB and Network port, it is communicated with the user’s
PC.
The following shows the outside functional features found on the printer.
④
⑤
②
①
③
Figure 1 CP55 front features
Fan
Input hopper
LED buttons
LCD show the process
status
8
⑥ Network port
⑦
⑧
⑨
⑩
⑦
⑧
⑨
⑩
In case there is no
network option, it is
closed.
USB port
24V power connector
Power switch
Kensington Lock
⑥
Figure 2 CP55 rear features
There are two models in CP55 card printer series such as CP55, CP55 Dual.
CP55 (Figure.3) is the standard card printer. It can be printed in single side with the encoding.
This manual is prepared based on CP55.
CP55 Dual (Figure.4) has a flipper which can enable to print in both sides. CP55 Dual can print
the both side of the card with the encoding.
Figure 3 CP55-S (Standard)
9
Figure 4 CP55-D (Dual)
10
1.2. Printer inside features
In CP55 printer, the ribbon is installed by a ribbon cartridge which can be used semi
permanently. The following shows the inside functional features found on your CP55
printer.
⑤
④
②
③
①
① Output hopper(Stacker )
Collect the printed card and/or encoded cards. Maximum 40 cards are loaded and the
extra printed/encoded card is passed out. It can be withdrawed when pulling forward.
② Input hopper
Load the cards for printing. Maximum 100 cards are loaded when cover is closed;
Maximum 200 cards are loaded when the cover is opened.
③ Card thickness control lever
Adjust the cards thickness.
④ Ribbon cartridge
Figure 5 CP55 Inside features
Install the ribbon and the disposable cleaning roller.
⑤ Thermal Print Head
This enables the cards to be printed.
(Caution!: This is very hot after printing. Do not contact the surface of the Thermal
Print Head with fingers or a sharp metal object to avoid degrading print quality or
damaging printer head permanently.)
11
1.3 Ribbon cartridge features
①
②
③
④
CP55 printer uses the ribbon cartridge as below picture.
Ribbon cartridge
② ③
① Ribbon cartridge
-. Install a ribbon and a disposable cleaning roller provided with the ribbon.
-. This semi-permanent ribbon cartridge is a component of the printer. Printer does
not operate if it is broken or damaged. In this case, please contact printer reseller.
①
Figure 6 Ribbon cartridge features
④
Take up parts
Supply parts
Disposable
Cleaning Roller
② ③ Take up & Supply parts
-. Ribbon is wrapped to the supply parts as the Picture. It should be installed as the
Figure.6
④ Disposable cleaning roller
-. It removes dust on the surface of card to improve print quality before the card is
printed.
It should be changed together with the ribbon.
-. After installing the disposable cleaning roller to the ribbon cartridge, peel off the
protective film.
-. It is provided with the ribbon.
12
1.4 Display and Buttons
Status
Left Button
Right Button
Initializing
N/A
N/A
Ribbon Type/Balance
Sleep (Hold on 5 sec.)
User Printed Counts
Initializing (when Sleep Mode)
Do Test Print
OK
Network IP Address
Subnet
Gateway
Network MAC Address
Pulling out the card
Printing
N/A
N/A
Error
Retry
Cancel
Move to backward a card
Move to forward a card
Cleaning Mode (when both buttons are pushed)
Left
Button
Right
Button
Two Line LCD
Control panel of Printer consists of 2 lines LCD and 2 buttons. The 2 buttons have the functions
as shown in the Figure 7. The main LCD message of CP55 printer is ‘HEIDI CP55-S’. On the
other hand, CP55 Dual printer is ‘HEIDI CP55-D’.
Figure 7 CP55-S & CP55-D Display and Buttons
The status of CP55 is ‘Initializing’ when boot up. It is changed to ‘System Ready’ if the printer is
fine. It is ch a ng e t o ‘Prin ting’ when the printer is working. In case of sensing an error, it is
changed to ‘Error’ status. Whenever the top cover is opened, the operation is stopped and the
status is ‘Top Cover Open’.
The functions of the button under each status are as below table.
System Ready
Top Cover Open
13
2. Printer installation
2.1. Connecting a power and a USB cable
Connect the power and USB cable as the below picture. Please refer to the ‘Network
Configuration’ if you use the LAN connection.
Figure 8 CP55 Connection of power and USB cable
Figure 9 CP55 Dual Connection of power and USB cable
14
2.2. Fi t t ing the ribbon
(2) Open the printer top cover by
(3) Take out the ribbon cartridge.
Before printing, prepare the related items such as a card, a ribbon and a cleaning roller.
In this section we invite you to know the proper method of installing the ribbon and the
cleaning roller into the printer.
(1) Turn off the printer
pressing the top cover open button.
Figure 10 Top Cover open
Figure 11 Take out the ribbon cartridge
15
(4) Install a ribbon into the ribbon
cartridge as the right pictu re.
(5) Insert the supply side of the ribbon
(6) Install the disposable cleaning roller
Figure 12 Loading the ribbon 1
to no.1 hole and press the opposite
(no.2). Insert the take-up side of the
ribbon same method to no.3 and no.4.
After inserting, tighten the ribbon.
(Caution! If the ribbon is not tightened, a rolling
up error might be happened.)
to the ribbon cartridge.
①
②
Figure 13 Loading the ribbon 2
③
④
Figure 14 Installing the cleaning roller
16
(7) Peel the protective wrapper from the
cleaning roller.
(8) Install the ribbon cartridge into the
(9) Close the top cover
After removing the protective wrapper, the
cleaning roller should be kept clean from
fingerprints, dust and foreign substances
to avoid contamination because it is
adhesive.
(Caution! Do not use without peeling off
the protective wrapper because the
cleaning roller cannot perform its function.)
printer after installing the ribbon with a
cleaning roller to the cartridge.
Figure 15 Peeling the protective wrapper
(If it is not closed properly, check the
installation state of the ribbon cartridge.)
Figure 16 Installing the ribbon cartridge
Figure 17 Close Top Cover
17
2.3. Loading the cards
(1) Open the input hoppe r cover.
(2) To separate cards from each
This section shows how to load the plastic cards.
Adjust the card thickness with the
card thickness control lever.
(Caution! If the adjustment is not correct, it
will make some error. Use the type of
cards in the specification of this manual.
Always keep the card surface clean state.)
Figure 18 Adjusting the card thickness lever
other, push a stack of cards back
and forth to an angle about 45
degrees vertically.
(Static charge makes cards stuck with
significant adhesive force. These cards
must be physically separated from each
other before inserted into the feeder. If not
separated, feeding or printing problems
may occur.)
Figure 19 Preparing the card 1
Figure 20 Preparing the card 2
18
(3) Stand the stack of cards
vertically after separating
(4) Load the cards on the input
(5) When insert each one card,
hopper properly and close the
hopper cover.
Figure 21 Loading the cards 1
insert the card to the end as left
picture
(Caution! If the printer has a lock device,
a card can’t be inserted one by one.
You can select the ‘lock device’ option
when you order the printer. It can lock
the top cover and hopper to prevent
extracting the ribbon and cards without
key.)
Figure 22 Loading the cards 2
Figure 23 Loading the cards 3
Figure 24 Loading the cards 4
19
2.4. The withdrawal of printed cards.
Printed cards are passed out to the stacker of front bottom side of CP55 printer.
Figure 25 CP55 Withdrawal a card
CP55’s stacker can be divided as following image. so you can withdraw the printed cards
easily.
20
2.5. Rear Stacker (Option)
CP55 can install a rear stacker for option at the back of the printer. In case of CP55, please
install into the slots at the backside. In case of CP55 Dual, please open the back cover of
the printer and install it.
Figure 26 CP55 installation of Rear Stacker
After that, set the value of ‘Card Out’ to ‘Back’ in the Configuration Program.
In case of CP55 Dual, set the value of ‘Flipper Cover Open’ to ‘Ignore’ in the Configuration
Program
Figure 27 CP55 Dual installation of Rear Stacker
Figure 28
Setting values in the Configuration program
21
2.6. Dri ver installation (Windows 7 / 8 / 10)
(1) Please insert the installation CD.
(2) When “User Account Control”
(3) STEP 1:
Please choose languag e and cli c k
“Driver Install”.
Figure 29 Install printer driver 1
window is opened, click “Yes”
Please turn off printer if it is
connected to PC. Please click
“Next”.
When you click “Next”, older driver
will be removed automatically.
This process will take several minutes to remove
older driver.
You can select the languages by selecting the
combo box as shown on the left picture.
Figure 30 Install printer driver 2
Figure 31 Install printer driver 3
22
(4) STEP 2:
When you click “Next”, the driver
(5) STEP 3: - USB
(6) Please turn on the printer
(7) STEP 3: - Network
installation will be ready.
Please click “Next” if printe r is
connected to USB only.
If you want to install the driver for a
printer connected to net work, please
select the “TCP/IP Network port” and
select the proper printe r as step (7).
Figure 32 Install printer driver 4
(Network cable is not supplied. Please
ask network administrator for more
questions.)
Please select the printer that you want
to install in the list and click “OK”.
(If no printer comes out on the window,
please check the connection.)
Figure 33 Install printer driver 5
Figure 34 Install printer driver 6
23
Figure 35 Install printer driver 7
Loading...