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Third Edition (August 2008)
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About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the
IBM® Eserver xSeries 200™ Type 8479 server and xSeries 200VL Type 8481 server.
Important: This manualisintendedfortrainedservicerswhoarefamiliarwith
IBM PC Server products. Before servicing an IBM product, be sure to
review “Safety information” on page 103.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
vi xSeries200Type8479andxSeries200VLType8481:HardwareMaintenanceManual
General checkout
The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD.
These programs are the primary method of testing the major components of the
server: The system board, Ethernet controller, video controller, RAM, keyboard,
mouse (pointing device), diskette drive, serial ports, hard drives, and parallel port.
You can also use them to test some external devices. See “Diagnostic programs and
error messages” on page 10.
Also, if you cannot determine whether a problem is caused by the hardware or by
the software, you can run the diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem might cause several error
messages. When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages
might not occur the next time you run the test.
A failed system might be part of a shared DASD cluster (two or more systems
sharing the same external storage device(s)). Prior to running diagnostics, verify
that the failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
v The customer identifies the system as part of a cluster.
v One or more external storage units are attached to the system and at least one of
the attached storage units is additionally attached to another system or
unidentifiable source.
v One ormoresystemsarelocatednearthefailingsystem.
If the failing system is suspected to be part of a shared DASD cluster, all
diagnostic tests can be run except diagnostic tests which test the storage unit
(DASD residing in the storage unit) or the storage adapter attached to the storage
unit.
Notes:
1.ForsystemsthatarepartofasharedDASDcluster,runonetestatatimein
looped mode. Do not run all tests in looped mode, as this could enable the
DASD diagnostic tests.
1.ISTHESYSTEMPARTOFACLUSTER?
YES. Schedule maintenance with the customer. Shut down all systems related to
the cluster. Run storage test.
NO. Go tostep2.
IFTHESYSTEMISNOTPARTOFACLUSTER:
2.
v Power-off the computer and all external devices.
v Check all cables and power cords.
v Set all display controls to the middle position.
v Power-on all external devices.
v Power-on the computer.
v Record any POST error messages displayed on the screen. If an error is
displayed, look up the first error in the “POST error messages” on page 95.
v Check theSystemErrorLog.Ifanerrorwasrecordedbythesystem,see
“Symptom-to-FRU index” on page 89.
v Start theDiagnosticPrograms.See“Diagnosticprogramsanderror
messages” on page 10.
v Check forthefollowingresponses:
a.Onebeep.
b.ReadableinstructionsortheMainMenu.
DIDYOURECEIVEBOTHOFTHECORRECTRESPONSES?
3.
NO. Find the failure symptom in “Symptom-to-FRU index” on page 89.
The IBM xSeries 200 server delivers performance and affordability for general
server applications. It is ideally suited for networking environments that require
superior microprocessor performance, efficient memory management, flexibility,
and large amounts of reliable data storage.
The server serial number and model number are located on labels on the bottom of
the server and on the lower-right side of the bezel. With access to the World Wide
Web, up-to-date information about the server model and other IBM server
products is available at the following World Wide Web address:
http://www.ibm.com/eserver/xseries
Features and specifications
The following provides a summary of the features and specifications for the xSeries
200 server. Depending on the server model, some features and specifications might
not apply.
Microprocessor: Supports one
microprocessor (depending on your
model)
v Intel Pentium®IIIwith256KBor
512 KB Level-2 cache and MMX
™
(MMX2) technology
or
v Intel Celeronwith128KBLevel-2
cache and MMX (MMX2)
technology
Memory:
v Minimum: 128 MB
v Maximum: 1.5 GB
v Type: PC133 MHz, ECC SDRAM,
unregistered DIMMs
v Slots: Threedualinline
(dependingonyourmodel)
Drives:
v Diskette: 1.44 MB
v CD-ROM: IDE
v Hard disk drive
Expansion
bays(dependingon
model):
v Two 5.25-in. bays(oneCD-ROM
drive installed)
v Two 3.5-in. bays(onediskettedrive
installed)
v Three 3.5-in.slim-highbays
available
PCI
expansionslots:
v Three 33MHz/32-bitonthesystem
board (some models come with a
SCSI adapter installed)
v Two 33 MHz/32-bitonthePCI
extender board
AGP
slot:
Power supply:
One 330 watt (90-240 V ac) Video:
ATI Rage XL
v AGP video adapter
v Compatible with SVGA and VGA
v 8 MB SDRAM video memory
Size:
v Height: 470 mm (18.5 in.)
v Depth: 508 mm (19.9 in.)
v Width: 165 mm (6.5 in.)
v Weight: approximately 19.5 kg (43
lb) when fully configured or 15.9
kg (35 lb) minimum
Integrated
functions:
v One 10BASE-T/100BASE-TX,Intel
Ethernet controller with Alert on
LAN™ and Wake on LAN
®
support
v Twoserial ports
v Parallel port
v TwoUSB ports
v Keyboard port
v Mouse port
v MIDI port
v Audio ports
– Line out
– Line in
– Mic
v
Dual-channelbusmasteringIDE
controller
Acoustical
noiseemissions:
v Sound power,idling:5.1bel
maximum
v Sound power,operating:5.3bel
maximum
Environment:
v Air temperature:
– Server on: 10° to 35° C (50.0° to
95.0° F). Altitude: 0 to 914 m
(2998.7 ft)
– Server on: 10° to 32° C (50.0° to
89.6° F). Altitude: 914 m (2998.7
ft) to 2133 m (6998.0 ft)
– Server off: 10° to 43° C (50.0° to
109.4° F). Maximum altitude: 2133
m (6998.0 ft)
v
Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
output:
Heat
Approximate heat output in British
thermal units (Btu) per hour
v Minimum configuration:341Btu
(100 watts)
v Maximum configuration:1604Btu
(470 watts)
Electrical
input:
v Sine-wave input (50-60 Hz) required
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v
Inputvoltagehighrange:
– Minimum: 180 V ac
– Maximum: 265 V ac
v
Inputkilovolt-amperes(kVA)
approximately:
– Minimum: 0.095 kVA
– Maximum: 0.470 kVA
Accelerated graphics port (AGP)
(contains the video adapter)
Server features
The design of the server takes advantage of advancements in data storage and
memory management. The server includes:
v Impressive performanceusinganinnovativeapproachtomicroprocessor
utilization
The server comes with one Celeron or Pentium III microprocessor installed.
v Large systemmemory
The memory bus in the server supports up to 1.5 GB of system memory. The
memory controller provides error code correction (ECC) support for up to three
industry-standard PC133, 3.3 V, 168-pin, 133 megahertz (MHz), unregistered,
synchronous dynamic random access memory (SDRAM) dual in-line memory
modules (DIMMs).
See the documentation provided with your systems-management software for
more information.
v Integrated networkenvironmentsupport
The server comes with an Ethernet controller on the system board. This Ethernet
controller has an interface for connecting to 10-MBps or 100-MBps networks. The
server automatically selects between 10BASE-T and 100BASE-TX environments.
The controller provides full-duplex (FDX) capability, which enables simultaneous
transmission and reception of data on the Ethernet local area network (LAN).
These controllers support Alert on LAN 2 technology.
v IBM ServerGuide™CDs
The ServerGuide CDs that are included with the server provide programs to help
you set up the server and install the network operating system (NOS). The
ServerGuide program detects the hardware options that are installed and
provides the correct configuration programs and device drivers. In addition, the
ServerGuide CDs includeavarietyofapplicationprogramsfortheserver.
For more information about the ServerGuide CDs, see “Using the ServerGuide
CDs” on page 32.
Notices and statements used in this book
The caution and danger statements also appear in the multilingual safety book
provided on the IBM xSeries Documentation CD. Each statement is numbered for
easy reference to the corresponding statement in the safety book.
The notice and statement definitions are as follows:
v Notes: These notices provide important tips, guidance, or advice.
v Important: These notices provide information that might help you avoid
inconvenient or problem situations.
vAttention: These noticesindicatepossibledamagetoprograms,devices,ordata.
An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statementsindicatesituationsthatcanbepotentiallyhazardous
to you. A caution statement is placed just before a description of a potentially
hazardous procedure step or situation.
vDanger: These statementsindicatesituationsthatcanbepotentiallylethalor
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Reliability, availability, and serviceability
Three of the most important considerations in server design are reliability,
availability, and serviceability (RAS). The RAS features help to ensure the integrity
of the data that is stored on the server; that the server is available when you want
to use it; and that should a failure occur, you can easily diagnose and repair the
failure with minimal inconvenience.
The following is an abbreviated list of the RAS features that the server supports.
v Reliability features
– Boot block recovery
– Cooling fans with speed-sensing capability
– Customer-upgradable basic input/output system (BIOS)
General information 5
– ECC front-side buses (FSBs)
– ECC L2 cache
– ECC memory
– Parity checking on the small computer system interface (SCSI)
– Advanced configuration and power interface (ACPI)
– Power-on self-test (POST)
– SDRAM with serial presence detect (SPD)
Availabilityfeatures
v
– Advanced desktop management interface (DMI) features
– Auto-restart initial program load (IPL) power supply
– Automatic error retry or recovery
– Automatic server restart
– Automatic restart after power failure
– Built-in, menu-driven configuration programs
– Built-in, menu-driven SCSI configuration programs (some models)
– Built-in, menu-driven setup programs
– Failover Ethernet support
– Menu-driven diagnostic programs on CD-ROM
– Microsoft® Windows NT® failover support
– Monitoring support for temperature, voltage, and fan speed
– Server management
– ServeRAID™ adapter support
– Wake on LAN capability
v Serviceability features
– Adaptec 29160 built-in self-test (BIST)
– Alert on LAN 2
– CD-ROM-based diagnostics
– Diagnostic support of Ethernet adapters
– Error codes and messages
– Processor serial number access
– Read-only memory (ROM) checksums
– Vital product data (VPD) (includes serial number information and
replacement part numbers, stored in nonvolatile memory, for easier remote
maintenance)
This section identifies the controls and indicators on the front and rear of the
server.
Ethernet speed 100 Mbps
CD-eject
button
CD-ROM drive
activity light
Diskette-eject
button
Diskette drive
activity light
Hard disk drive
activity light
Power-on
light
Power-control
button
Ethernet transmit/
receive activity
CD-eject button: Push this button to open the CD tray to insert or remove a CD.
CD-ROM drive activity light: When this light is on, the CD-ROM drive is in use.
Diskette-eject button: Push this button to release a diskette from the drive.
Diskette drive activity light: When this light is on, the diskette drive is in use.
Ethernet speed 100 MBps: When this light is on, the Ethernet speed is 100 MBps.
When the light is off, the Ethernet speed is 10 MBps. The Ethernet speed light is
located on the Ethernet (RJ-45) connector on the rear of the server.
Ethernettransmit/receiveactivity: When thislightison,thereisactivitybetween
the server and the network. The Ethernet transmit/receive activity light is located
on the Ethernet (RJ-45) connector on the rear of the server.
Hard disk drive activity light: When this light is on, the hard disk drive is in use.
Power-on light: This status indicator lights when you turn on the server.
Power-control button: Press this button to manually turn the server on or off.
See “I/O connector locations” on page 64 for the location of the input/output
(I/O) connectors on the rear of the server.
General information 7
Turning on the server
After you plug one end of the server power cord into the power supply outlet on
the rear of the server, and the other end of the power cord into an electrical outlet,
the server can start as follows:
v You can pressthepower-control-buttononthefrontoftheservertostartthe
server.
v If theserveristurnedonandapowerfailureoccurs,theserverwillstart
automatically when power is restored.
Turning off the server
You can turn off the server in the following ways:
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
v You can pressthepower-controlbuttononthefrontoftheserver.Thisstartsan
orderly shutdown of the operating system, if this feature is supported by your
operating system, and places the server in standby mode.
Note: After turningofftheserver,waitatleast5secondsbeforeyoupressthe
power-control button to turn on the server again.
v You can pressandholdthepower-controlbuttonformorethan4secondsto
cause an immediate shutdown of the server and place the server in standby
mode. You can use this feature if the operating system stops functioning.
v You can disconnecttheserverpowercordsfromtheelectricaloutletstoshutoff
all power to the server.
Note: After disconnectingthepowercords,waitapproximately15secondsfor
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with the server.
If you cannot locate and correct the problem using the information in this section,
refer to “Symptom-to-FRU index” on page 89 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” for more
information.
v Diagnostic programs and error messages
The server diagnostic programs are provided on the IBM Enhanced Diagnostics
CD. These programs test the major components of the server. See “Diagnostic
programs and error messages” on page 10 for more information.
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of
tests is called the power-on self-test or POST.
If POST finishes without detecting any problems, the first window of the operating
system or application program appears.
Note:
1.Ifyouhaveapower-onpasswordoradministratorpasswordset,you
must type the password and press Enter, when prompted, before POST
will continue.
2.Asingleproblemmightcauseseveralerrormessages.Whenthisoccurs,
work to correct the cause of the first error message. After you correct the
cause of the first error message, the other error messages usually will not
occur the next time you run the test.
POST beep code descriptions
POST generates beep codes to indicate successful completion or the detection of a
problem.
v One short beep indicates the successful completion of POST.
v More than one beep indicates that POST detected a problem. For more
information, see “Beep symptoms” on page 89“.
POST error messages
The possible types of beep codes that your system might emit are:
Indicates that a memory error has occurred. Ensure that all DIMMs are
correctly installed.
One long beep and two short beeps
Indicates that a video error has occurred and the BIOS cannot initialize the
video screen to display any additional information. Ensure that the video
adapter is correctly installed.
alistofPOSTerrors,see“POSTerrormessages”onpage95.
For
Small computer system interface messages (some models)
The following table lists actions to take if you receive a SCSI error message.
Note: If theserverdoesnothaveaSCSIharddiskdrive,ignoreanymessagethat
indicates that the BIOS is not installed.
You will get these messages only when running the SCSI Select Utility.
Table 2. SCSI messages
SCSI Messages Description
All One or more of the following might be causing the problem.
v A failing SCSI device (adapter or drive)
v An improper SCSI configuration
v Duplicate SCSI IDs in the same SCSI chain
v An improperly installed SCSI terminator
v A defective SCSI terminator
v An improperly installed cable
v A defective cable
Action:
Verifythat:
v The externalSCSIdevicesareturnedon.ExternalSCSIdevicesmust
be turned on before the server.
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated properly.
v The SCSI devices are configured correctly.
The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD.
These programs provide the primary methods of testing the major components of
the server.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed
test log and summary log when running the diagnostic programs.
iii is the three-digit device ID.
date is the date that the diagnostic test was run and the error recorded.
cc is the check digit that is used to verify the validity of the
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed
Failed This result occurs when the diagnostic test discovers an error.
User Aborted
Not Applicable
This result occurs when the diagnostic test completes without any
errors.
This result occurs when you stop the diagnostic test before it is
complete.
This result occurs when you specify a diagnostic test for a device
that is not present.
Aborted
This result occurs when the test could not proceed because of the
server configuration.
Warning
This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Diagnostics 11
Test Specific String
This is additional information that is used to analyze the problem.
Starting the diagnostic programs
The IBM Enhanced Diagnostics programs will isolate the server hardware from
software that you have installed on your hard disk drive. The programs run
independently of the operating system, and must be run either from the CD or from thediskette. Thismethodoftestingisgenerallyusedwhenothermethodsarenot
accessible or have not been successful in isolating a problem suspected to be
hardware related.
An IBM Enhanced Diagnostics CD comes with the server. You can also download
the latest image of the diagnostics from the World Wide Web at
http://www.ibm.com/pc/support.
Using the diagnostics CD
To start the IBM Enhanced Diagnostics from the diagnostics CD, do the following:
Follow the instructions on the screen to run the diagnostics.
Important
When you finish running the diagnostics and utilities, remove the CD from the CD-ROM
drive and turn off the server. You must restore the First Startup Device to the original
setting. Use steps 2 through 8 of this procedure to do this.
CreatingadiagnosticsdiskettefromtheCD: To create adiagnosticsfloppy
diskette from the CD, do the following:
message on the screen prompts you to do so, and press Enter.
5.ThediagnosticsCDcanthenberemovedandthesystemrebootedwiththe
newly created diskette.
Downloading the diagnostics program
Do the following to download the latest image of the IBM Enhanced Diagnostics
from the World Wide Web and create a startable Enhanced Diagnostics diskette:
1.GotothefollowingWorld Wide Web site: http://www.ibm.com/pc/support
The downloaded file is self-extracting and will be copied to the diskette. When the
copy completes, you have a startable IBM Enhanced Diagnostics diskette.
Using the diagnostic diskette
Do the following to start the IBM Enhanced Diagnostics using the diagnostics
diskette, do the following:
If the hardware checks out OK but the problem persists during normal server
operations, a software error might be the cause. If you suspect a software problem,
refer to the information that comes with the software package.
Viewing the test log
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program has
run.
Note: If youalreadyarerunningthediagnosticprograms,beginwithstep4
Note: The systemmaintainsthetest-logdatawhilethesystemispoweredon.
Diagnostic error message tables
For descriptions of the error messages that might appear when you run the
diagnostic programs, see “Diagnostic error codes” on page 90. If diagnostic error
When you turn off the power to the server, the test log is cleared.
Diagnostics 13
Power checkout
messages appear that are not listed in those tables, make sure that the server has
the latest levels of BIOS, Advanced System Management Processor, ServeRAID,
and diagnostics microcode installed.
Power problems can be difficult to troubleshoot. For instance, a short circuit can
exist anywhere on any of the power distribution busses. Usually a short circuit will
cause the power subsystem to shut down because of an overcurrent condition.
A general procedure for troubleshooting power problems is as follows:
instance if there is a loose screw causing a short circuit on a circuit board.
3.Removeadaptersanddisconnectthecablesandpowerconnectorstoall
internal and external devices until server is at minimum configuration required
for power on (see ″Minimum operating requirements″ on page 97).
4.ReconnecttheACcordandpowerontheserver.Iftheserverpowersup
successfully, replace adapters and devices one at a time until the problem is
isolated. If server does not power up from minimal configuration, replace FRUs
of minimal configuration one at a time until the problem is isolated.
To use this method it is important to know the minimum configuration required
for a server to power up (see page 97).
Recovering BIOS
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS code using a BIOS flash diskette.
You can obtain a BIOS flash diskette from one of the following sources:
v Use the ServerGuide program to make a BIOS flash diskette.
v Download files from the World Wide Web to make a BIOS flash diskette. Go to
If you need to erase configuration information, you must move the CMOS jumper.
1
2
3
CMOS jumper
(JBAT1)
The default position is a jumper installed on pins 1 and 2. Before you change the
position of this jumper, you must turn off the server and peripheral devices, and
disconnect all external cables and power cords. Remove the cover and then move
the jumper to pins 2 and 3.
After moving the jumper, wait at least 5 minutes for the CMOS information to
clear.
Changing the position of this jumper erases all configuration and setup
information, including the power-on and administrator passwords. Therefore, you
must reconfigure the server after clearing CMOS memory (see “Configuration” on
page 25). If possible, record the server configuration information before moving the
CMOS jumper.
After you clear the CMOS information, move the jumper back to its normal
position (pins 1 and 2). Reconnect the external cables and power cords; then, turn
on the peripheral devices and the server.
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same
type from the same manufacturer. To avoid possible danger, read and follow the
safety statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and
1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After youreplacethebattery,youmustreconfigureyoursystemandreset
the system date and time.
Diagnostics 15
CAUTION:
When replacing the battery, use only IBM Part Number 33F8354 or an equivalent
type battery recommended by the manufacturer. If the server has a module
containing a lithium battery, replace it only with the same module type made by
the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Proper cooling of the server is important for proper operation and server reliability.
For a typical xSeries server, you should make sure:
v Each of the drive bays has either a drive or a filler panel installed
v Each of the power supply bays has either a power supply or a filler panel
installed
v The server cover is in place during normal operation
v There is at least 50 mm (2 inches) of ventilated space at the sides of the server
and 100 mm (4 inches) at the rear of the server
v The servercoverisremovedfornolongerthan30minuteswhiletheserveris
operating
v The processorhousingcovercoveringtheprocessorandmemoryareais
removed for no longer that ten minutes while the server is operating
v A removed hot-swap drive is replaced within two minutes of removal
v Cables for optional adapters are routed according to the instructions provided
with the adapters (ensure that cables are not restricting air flow)
v The fans are operating correctly and the air flow is good
v A failed fan is replaced within 48 hours
In addition, ensure that the environmental specifications for the server are met. See
“Features and specifications” on page 3.
Note: The speedofthefanswillincreaseif:
v One fan fails.
v Ambient temperature gets too high.
Diagnosing errors
To find solutions to problems that have definite symptoms, see “Error symptoms”
on page 92.
If you cannot find the problem there, go to “Starting the diagnostic programs” on
page 12 to test the server.
If you have just added new software or a new option and the server is not
working, do the following before using the error symptoms table:
v Remove the software or device that you just added.
v Run the diagnostic tests to determine if the server is running correctly.
v Reinstall the new software or new device.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur
with the 10/100 MBps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
v Make surethatthecableisinstalledcorrectly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
Diagnostics 17
If you set the Ethernet controller to operate at 100 MBps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
Note: To determine whetherahubhasanXport,checktheportlabel.Ifthe
label contains an X, the hub has an X port.
v Determine ifthehubsupportsauto-negotiation.Ifnot,tryconfiguringthe
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
v Check theLANactivitylight(ifavailable)onthefrontoftheserver.TheLAN
activity light illuminates when the Ethernet controller sends or receives data
over the Ethernet network. If the LAN activity light is off, make sure that the
hub and network are operating and that the correct device drivers are loaded.
v Make surethatyouareusingthecorrectdevicedrivers,suppliedwiththe
server.
v Check for operating server-specific causes for the problem.
v Make sure that the device drivers on the client and server are using the same
protocol.
v Test theEthernetcontroller.
The way you test the Ethernet controller depends on which operating system
you are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 MBps
Ethernet controller problems that have definable symptoms.
Table 3. Ethernet troubleshooting chart
Ethernet controller
problem
The server stops
running when loading
device drivers.
The LAN activity light
(when available) does
not light.
Suggested Action
The PCI BIOS interrupt settings are incorrect.
Check the following:
v Determine iftheIRQsettingassignedtotheEthernetcontroller
is also assigned to another device in the Configuration/Setup
Utility program.
Although interrupt sharing is allowed for PCI devices, some
devices do not function well when they share an interrupt with
a dissimilar PCI device. Try changing the IRQ assigned to the
Ethernet controller or the other device. For example, for
NetWare Versions 3 and 4 it is recommended that disk
controllers not share interrupts with LAN controllers.
v Make surethatyouareusingthemostrecentdevicedriver
available from the World Wide Web.
v Run thenetworkdiagnosticprogram.
Check the following:
v Make sure that you have loaded the network device drivers.
v The network might be idle. Try sending data from this
Check the following:
v Make surethatyouareusingCategory5cablingwhen
operating the server at 100 MBps.
v Make surethatthecablesdonotrunclosetonoise-inducing
sources like fluorescent lights.
The Ethernet controller
stopped working when
another adapter was
added to the server.
Check the following:
v Make sure that the cable is connected to the Ethernet controller.
v Make sure that your PCI server BIOS is current.
v Reseat the adapter.
v Determine if the IRQ setting assigned to the Ethernet adapter is
also assigned to another device in the Configuration/Setup
Utility program.
Although interrupt sharing is allowed for PCI devices, some
devices do not function well when they share an interrupt with
a dissimilar PCI device. Try changing the IRQ assigned to the
Ethernet adapter or the other device.
The Ethernet controller
stopped working
without apparent
cause.
Check the following:
v Run diagnostics for the Ethernet controller.
v Trya different connector on the hub.
v Reinstall the device drivers. Refer to your operating system
documentation and to the ServerGuide information.
Ethernet controller messages
The integrated Ethernet controller might display messages from the following
device drivers:
v Novell NetWare™ or IntraNetWare system open data-link interface (ODI)
v Network driver interface specification (NDIS) adapter for level 4.0 (Windows
NT)
Novell NetWare or IntraNetWare system ODI driver teaming
messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare system ODI driver, and suggested actions to resolve each problem.
Table 4. NetWare driver messages for the Ethernet controller
Message Description
Couldn’t allocate resources. Explanation: An unknown error has occurred when trying
AFT group for primary
adapter in slot nnn already
exists.
to allocate needed resources for the AFT Module.
Action:
v Check theserverconfiguration.Iftheproblempersists,
contact your network supplier.
v Verify thattheEthernetcontrollerisenabled.Ifthe
Ethernet controller is enabled, run the diagnostic
programs.
Explanation: An attemptwasmadetorebindanadapter
already in an AFT group.
Action: Check theAFTslotnumbersforexistingAFT
teams. If the problem persists, contact your network
supplier.
Diagnostics 19
Table 4. NetWare driver messages for the Ethernet controller (continued)
Message Description
Error locating device control
table (DCT) addresses in
internal table. Make sure that
you have loaded LAN
drivers after loading
AFT.NLM.
Explanation: The bindcommandwasenteredpriorto
loading the device driver. The device driver must be loaded
after loading AFT.NLM, but before any bind command can
be issued.
Action: Load thedriverforthesupportedadapterandtry
loading the AFT module again. If the problem persists,
contact your network supplier.
Insufficient number of
arguments specified.
Explanation: The appropriateorexpectednumberof
parameters was not entered in a command.
Action: Check theparametersrequiredforthegiven
command. If the problem persists, contact your network
supplier.
Duplicate slot numbers
detected.
Explanation: An attempthasbeenmadetobindthesame
slot number more than once.
Action: Check theslotnumbersenteredduringthebind.
Adapter slot numbers must be valid and unique. If the
problem persists, contact your network supplier.
’xxx’ is not supported for
AFT team.
Explanation: A bindcommandhasbeenissuedforadapters
not supported by AFT.NLM.
Action: Make surethatyouattempttobindonlyadapters
supported by AFT.NLM.
Primary and Secondary
adapters do not match. AFT
group is not created.
Explanation: A bindcommandwasenteredforanadapter
team that is a combination of server and client adapters. An
AFT team must be a grouping of the same classification of
adapter.
Action: Verify thatalltheadaptersboundinateamareof
the same classification.
Requested number of
Secondary cards are not
found.
Explanation: The numberofadaptersspecifiedinthebind
command could not be located.
Action: Verify thenumbersandslotlocationsofthe
adapters to be bound. If the problem persists, contact your
network supplier.
Failed to create AFT group.
Make sure that the drivers
for supported adapters are
loaded, primary adapter is
bound to protocols, and
Explanation: Binding ofprotocolfailed.Protocoliseither
not bound to any adapter or is bound to more than one
adapter in the group.
Action: Ensure thattheprotocolisboundtoonlyadapterin
an AFT team.
secondary adapter is not
bound to any protocols.
Error identifying slot
numbers for the specified
board names.
Explanation: The mappingbetweentheboardnameentered
and the slot number for an adapter could not be
established.
Action: Check theboardnamefortheadapterbefore
issuing the bind command. If the problem persists, contact
your network supplier.
Can’t unbind specified slot
from AFT group. Make sure
that the slot you specified is
for the primary adapter in an
Table 4. NetWare driver messages for the Ethernet controller (continued)
Message Description
LAN adapter at slot nnnn
(Port 0xaa) failed to reset.
Check the state of the
adapter.
Explanation: The adapterthatyouspecifiedcouldnotbe
initialized.
Action:
1.Loadthedriverforthesupportedadapter.
2.Checkthattheadapterisseatedproperlyintheslotand
try loading the AFT module again.
theproblempersists,contactyournetworksupplier.
If
AFT is not supported on this
version of NetWare™.
Explanation: The NetWareontheserverisnotaversion
supported by AFT.
Action: Load andbindAFTonlyonsupportedversionsof
NetWare (currently version 4.11 and above).
Failed to allocate resources
tags.
Explanation: An unknownerrorhasoccurredwhentrying
to allocate needed resources for the AFT module.
Action: Check serverconfiguration.Iftheproblempersists,
contact your network supplier.
Please unload all LAN
drivers before unloading
AFT.NLM.
Explanation: An attemptwasmadetounloadtheAFT.NLM
module before unloading the adapter driver.
Action: Unload theadapterdriverbeforeunloadingthe
AFT module.
NDIS 4.0 Windows driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation
and recommended action are included with each message.
Table 5. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet controller
Action: Using the Configuration/Setup Utility program, make sure that
Ethernet is enabled.
0x11 Explanation: Multiple Ethernet controllers found, but none matched the
required ID.
Action: Using theConfiguration/SetupUtilityprogram,makesurethat
Ethernet is enabled.
0x13 Explanation: Did not find any Ethernet controllers that matched the
required subven/subdev.
Action: Using theConfiguration/SetupUtilityprogram,makesurethat
Ethernet is enabled.
0x16 Explanation: Single adapter found, but multiple instances tried to load.
Action: Using theConfiguration/SetupUtilityprogram,makesurethat
Ethernet is enabled, and that the slot containing the IBM xSeries 200
10/100 Ethernet Adapter or the IBM 10/100 Etherjet PCI adapter is
enabled.
0x17 Explanation: Slot parameter not specified in the registry.
Action: Remove theadapterdriverandreinstallit.
Ethernet teaming messages:
This section displays the messages associated with Ethernet teaming.