IBM x3630 M3 7377 Problem Determination And Service Manual

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IBM System x3630 M3 Type 7377

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P ro ble m Dete rminatio n an d Se rvice Gui de

IBM System x3630 M3 Type 7377

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P ro ble m Dete rminatio n an d Se rvice Gui de

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 261, the IBM Safety Information and Environmental Notices and User Guide documents on the Documentation CD, and the Warranty Information document.

The most recent version of this document is available at http://www.ibm.com/systems/support/.

Eighth Edition (June 2014)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............viii

Safety statements ........................x

Chapter 1. Start here.......................1

Diagnosing a problem .......................1

Undocumented problems .....................4

Chapter 2. Introduction ......................5

Related documentation ......................5

Notices and statements in this document ................6

Features and specifications .....................7

Server controls, LEDs, and connectors ................10

Front view .........................10

Rear view ..........................12

Internal connectors, LEDs, and jumpers................15

System-board internal connectors .................15

System-board DIMM connectors .................16

System-board external connectors .................17

System-board jumpers .....................18

System-board LEDs ......................20

Fan board connectors .....................21

PCI riser-card adapter connectors .................21

Chapter 3. Diagnostics .....................23

Diagnostic tools ........................23

Event logs ..........................24

Viewing event logs from the Setup utility ..............24

Viewing event logs without restarting the server ............24

POST ............................26

POST error messages .....................26

Checkout procedure .......................38

About the checkout procedure ..................38

Performing the checkout procedure ................39

Troubleshooting tables ......................40

General problems .......................40

Hard disk drive problems ....................40

Hypervisor problems ......................42

Intermittent problems......................43

USB keyboard, mouse, or pointing-device problems ..........44

Memory problems .......................45

Microprocessor problems ....................47

Monitor or video problems....................47

Optional-device problems ....................50

Power problems .......................51

Serial device problems .....................52

ServerGuide problems .....................52

Software problems ......................53

Universal Serial Bus (USB) port problems ..............54

Video problems........................54

Error LEDs ..........................54

Power-supply LEDs .......................58

IBM Dynamic System Analysis ...................59

DSA editions.........................60

DSA messages ........................61

Tape alert flags .........................88

Recovering the server firmware ...................89

Automatic boot failure recovery (ABR) ................92

Nx boot failure .........................92

System event messages log ....................93

Integrated management module error messages ............93

Solving power problems .....................120

Solving Ethernet controller problems ................120

Solving undetermined problems ..................121

Problem determination tips ....................122

Chapter 4. Parts listing, Type 7377 server .............125

Replaceable server components ..................125

Power cords .........................130

Chapter 5. Removing and replacing server components ........133

Installation guidelines ......................133

System reliability guidelines...................134

Handling static-sensitive devices .................135

Returning a device or component ................135

Internal cable routing and connectors ...............136

Removing and replacing consumable parts and Tier 1 CRUs .......138

Removing a hot-swap hard disk drive ...............138

Installing a hot-swap hard disk drive ...............138

Removing a hot-swap power supply................139

Installing a hot-swap power supply ................140

Removing the system battery ..................142

Installing the system battery ..................143

Removing and replacing Tier 2 CRUs ................145

Removing the cover .....................145

Installing the cover ......................146

Rotating the optional hot-swap rear hard disk drive cage up .......147

Rotating the optional hot-swap rear hard disk drive cage down ......148

Removing the air baffle ....................148

Installing the air baffle .....................150

Removing the PCI riser-card assembly ..............150

Installing the PCI riser-card assembly ...............151

Removing a riser card on the PCI riser-card assembly .........152

Installing a riser card from the PCI riser-card assembly ........154

Removing an adapter from the PCI riser-card assembly ........156

Installing an adapter on the PCI riser-card assembly .........157

Removing a ServeRAID controller from the PCI riser-card assembly ....159

Installing a ServeRAID controller on the PCI riser-card assembly .....159

Removing a memory module (DIMM) ...............161

Installing a memory module...................162

Removing an IBM virtual media key................167

Installing an IBM virtual media key ................167

Removing a USB hypervisor key .................169

Installing a USB hypervisor key .................170

Removing a ServeRAID controller battery from the remote battery tray 170

Installing a ServeRAID controller battery on the remote battery tray ....172

Removing an optional ServeRAID adapter advanced feature key .....176

iv IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Installing an optional ServeRAID adapter advanced feature key .....178

Removing the USB board ...................179

Installing the USB board ....................180

Removing the operator information panel ..............181

Installing the operator information panel ..............182

Removing the front USB connector assembly ............183

Installing the front USB connector assembly.............184

Removing the hot-swap backplane on the optional rear hard disk drive cage 186 Installing the hot-swap backplane on the optional rear hard disk drive cage 187

Removing and replacing FRUs ..................189

Removing a system fan ....................189

Installing a system fan.....................190

Removing the system fan cage .................190

Installing the system fan cage ..................191

Removing the fan board ....................193

Installing the fan board ....................194

Removing the power-supply paddle card ..............194

Installing the power-supply paddle card ..............195

Removing the 3.5-inch HS HDD backplane .............196

Installing the 3.5-inch HS HDD backplane .............197

Removing the 2.5-inch HS HDD backplane .............199

Installing the 2.5-inch HS HDD backplane .............200

Removing an optional hot-swap SAS/SATA rear 3.5-inch hard disk drive

cage ..........................202

Installing an optional hot-swap SAS/SATA rear 3.5-inch hard disk drive cage 205 Removing an optional hot-swap SAS/SATA rear 2.5-inch hard disk drive

cage ..........................210

Installing an optional hot-swap SAS/SATA rear 2.5-inch hard disk drive cage 214

Removing the fan from the optional rear hard disk drive cage ......219

Installing the fan to the optional rear hard disk drive cage........220

Removing a microprocessor and heat sink .............221

Installing a microprocessor and heat sink..............223

Thermal grease .......................228

Removing the system board ..................228

Installing the system board ...................230

Chapter 6. Configuration information and instructions ........233

Updating the firmware ......................233

Configuring the server ......................234

Using the Setup utility .....................235

Using the Boot Selection Menu program ..............240

Starting the backup server firmware ................240

Using the ServerGuide Setup and Installation CD...........240

Using the integrated management module .............242

Using the remote presence capability and blue-screen capture ......243

Using the USB memory key for VMware hypervisor ..........245

Configuring the Gigabit Ethernet controller .............246

Enabling and configuring Serial over LAN (SOL) ...........246

Using the LSI Logic Configuration Utility program ...........247

Configuring a ServeRAID controller ................249

Starting the Intel Matrix Storage Manager option ROM program .....250

IBM Advanced Settings Utility program...............251

Updating IBM Systems Director ..................252

Updating the Universal Unique Identifier (UUID) ............253

Updating the DMI/SMBIOS data ..................255

Contents v

Appendix A. Getting help and technical assistance ..........259

Before you call ........................259

Using the documentation .....................259

Getting help and information from the World Wide Web .........259

Software service and support ...................260

Hardware service and support ...................260

IBM Taiwan product service....................260

Appendix B. Notices ......................261

Trademarks..........................261

Important notes ........................262

Particulate contamination.....................263

Documentation format ......................264

Telecommunication regulatory statement ...............264

Electronic emission notices ....................264

Federal Communications Commission (FCC) statement ........264

Industry Canada Class A emission compliance statement ........265

Avis de conformité à la réglementation d'Industrie Canada .......265

Australia and New Zealand Class A statement ............265

European Union EMC Directive conformance statement ........265

Germany Class A statement ..................265

Japan VCCI Class A statement .................266

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................267

Korea Communications Commission (KCC) statement .........267

Russia Electromagnetic Interference (EMI) Class A statement ......267

People's Republic of China Class A electronic emission statement ....267

Taiwan Class A compliance statement ...............268

Index ............................269

vi IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or optional devices that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 130.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Guidelines for servicing electrical equipment

Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

viii IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled “Statement 1,” translations for that caution statement are in the Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

x IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

xii IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety xiii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

xiv IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Statement 27:

Safety xv

CAUTION: Hazardous moving parts are nearby.

This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

xvi IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Chapter 1. Start here

You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Diagnosing a problem

Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v UEFI code v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system-board LEDs.

v System error codes: See “POST error messages” on page 26 for

information about error codes.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer's Web site for documentation.

v Operator information panel LEDs: See “Front view” on page 10 for

information about operator information panel LEDs that are lit.

v System-board LEDs: See “System-board LEDs” on page 20 for

information about system-board LEDs that are lit.

b. Collect system data.

Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running the DSA program, see “IBM Dynamic System Analysis” on page 59.

If you have to download the latest version of DSA, go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) Under Popular links, click Software and device drivers.

4) Under Related downloads, click Dynamic System Analysis (DSA). For information about DSA command-line options, go to

http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/ com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following steps:

1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

2) In the navigation pane, click IBM System x and BladeCenter Tools Center.

3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis.

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by UEFI code, system firmware, device firmware, or device drivers that are not at the latest levels.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. To display a list of available updates for your server, go to

http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) Under Popular links, click Software and device drivers. d) Click System x3630 M3 to display the list of downloadable files for

the server.

You can install code updates that are packaged as an UpdateXpress System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server.

Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image.

2 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

When you click an update, an information page is displayed, including a list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ to

verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. For information about performing the checkout procedure, see “Checkout procedure” on page

38. If the problem is associated with a specific function (for example, if a

RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or IBM software or devices, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) From the Product family list, select System x3630 M3. d) Under Support & downloads, click Documentation, Install, and

Use to search for related documentation.

c. Check for troubleshooting procedures and RETAIN tips.

Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) From the Product family list, select System x3630 M3.

4) Under Support & downloads, click Troubleshoot.

Chapter 1. Start here 3

5) Select the troubleshooting procedure or RETAIN tip that applies to your problem:

v Troubleshooting procedures are under Diagnostic. v RETAIN tips are under Troubleshoot.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. For more information, see “Troubleshooting tables” on page 40 and Chapter 5, “Removing and replacing server components,” on page 133. Hardware errors are also indicated by light path diagnostics LEDs.

A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible.

If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

4 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Chapter 2. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of four types: v Consumable Parts: Purchase and replacement of consumable

parts(components, such as batteries and printer cartridges, that have depletable life) is your responsibility. If IBM acquires or installs a consumable part at your request, you will be charged for the service.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty, see the printed Warranty Information document that comes with your server.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the Documentation CD. Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

6 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO

9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 2. Introduction 7

Table 1. Features and specifications

Microprocessor:

v Supports multi-core Intel Xeon

microprocessors, with integrated memory controller and Quick Path Interconnect (QPI) architecture

v Designed for LGA 1366 socket v Scalable up to six cores v 32 KB instruction cache, 32 KB data

cache, and up to 12 MB L3 cache that is shared among the cores

v Support for Intel Extended Memory 64

Technology (EM64T)

Note:

v Do not install an Intel Xeon

series microprocessor and an Xeon 5600 series microprocessor in the same server.

v Use the Setup utility to determine the

type and speed of the microprocessors.

v For a list of supported microprocessors,

see http://www.ibm.com/servers/eserver/ serverproven/compat/us/.

Memory:

v Twelve DIMM connectors (six per

microprocessor)

v Minimum: 1 GB DIMM per

microprocessor

v Maximum: 96 GB v Type: PC3-10600-999 800, 1066, and

1333 MHz, ECC, DDR3 registered SDRAM DIMMs only

v Sizes: 1 GB single-rank, 2 GB

single-rank or dual-rank, 4 GB single-rank or dual-rank, 8 GB dual-rank, and 16 GB quad-rank

v Chipkill supported

Expansion bays (depending on the model):

v Twelve 3.5-inch SAS/SATA hot-swap

hard disk drive bays with option to add two more rear 3.5-inch SAS/SATA hot-swap hard disk drive bays

v Twenty-four 2.5-inch SAS/SATA

hot-swap hard disk drive bays with option to add four more rear 2.5-inch SAS/SATA hot-swap hard disk drive bays

PCI Expansion slots: Supports three PCI expansion slots: v One PCIe2 Express x16 slot, x8

electrical wired

v One PCIe2 Express x16 slot, x4

electrical wired

v One PCIe2 Express x8 slot, x8 electrical

wired (internal only)

™

5500

™

Integrated functions:

v Integrated management module (IMM),

which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Integrated SATA controller v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v One systems-management RJ-45

10/100 Ethernet interface for connection to a dedicated systems-management network

v Support for remote management

presence through an optional virtual media key

v One Intel dual-port 10/100/1000

Ethernet controller with Wake on LAN support; also support one port as share-nic for system-management

v One serial port, provided by the

integrated management module (IMM)

v Five Universal Serial Bus (USB) ports

(two on front, two on rear of server, and one internal for an optional USB flash device)

v One video port on rear of server

Note: Maximum video resolution is 1600 x 1200 at 85 Hz.

v Support for optional hypervisor function

Note: In messages and documentation, the term service processor refers to the integrated management module (IMM).

Video controller:

v Matrox G200eV video on system board v Compatible with SVGA and VGA v DDR2-250MHz SDRAM video memory

controller

v Video memory is not expandable v Avocent digital video compression

RAID (depending on the model):

v ServeRAID-M1015 SAS/SATA adapter

that provides RAID levels 0, 1, and 10 with optional RAID 5 and SED (Self Encrypting Disk) upgrade

v Using ServeRAID-M1015 SAS/SATA

adapter in 2.5-inch model with 28 hard disk drives, only 16 hard disk drives can be configured as RAID as rest of 12 hard disk drives are in JBOD state

v ServeRAID-M5014 SAS/SATA adapter

that provides RAID levels 0, 1, 10, 5, and 50 with and RAID 6/60 and SED upgrade (256 MB cache, with optional battery backup)

v ServeRAID-M5015 SAS/SATA adapter

that provides RAID levels 0, 1, 10, 5, and 50 with optional RAID 6/60 and SED upgrade (512 MB cache, with optional battery backup)

Environment:

v Air temperature:

– Server on: 10°C to 35°C (50°F to

95°F); altitude: 0 to 915 m (3000 ft).

– Server on: 10°C to 32°C (50°F to

90°F); altitude: 915 m (3000 ft) to 2134 m (7000 ft).

– Server on: 10°C to 28°C (50°F to

83°F); altitude: 2134 m (7000 ft) to 3050 m (10000 ft).

– Server off: 5°C to 45°C (41°F to

113°F)

– Shipping: -40°C to 60°C (-40°F to

140°F)

v Humidity:

– Server on: 20% to 80%; maximum

dew point: 21°C; maximum rate of change: 5 °C/hr

– Server off: 8% to 80%; maximum dew

point: 27°C

– Shipment: 5% to 100%

v Particulate contamination:

Attention: Airborne particulates and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server. For information about the limits for particulates and gases, see “Particulate contamination” on page 263.

8 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Table 1. Features and specifications (continued)

Electrical input with hot-swap ac power supplies:

v Sine-wave input (50 - 60 Hz) required v Input voltage range automatically

selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.22 kVA – Maximum: 0.78 kVA

Size:

v 2U v Height: 86.5 mm (3.406 in.) v Depth:

– EIA flange to rear: 719.39 mm

(28.32 in.)

– Overall: 749.39 mm (29.5 in.)

v Width:

– With top cover: 447 mm (17.598 in.) – With front bezel: 487.995 mm

(19.212 in.)

v Weight: approximately 16.20 kg (35.64

lb) to 29.20 kg (64.24 lb) depending on your configuration

System fans: Up to four

Hot-swap power supplies (depending on the model):

v Up to two hot-swap power supplies for

redundancy support – 675-watt ac – 675-watt high-efficiency ac

Note: You cannot mix high-efficiency and non-high-efficiency power supplies in the server.

Acoustical noise emissions:

v Declared sound power, idle: 6.6 bel v Declared sound power, operating: 6.6 bel

Heat output:Approximate heat output:

v Minimum configuration: 762 Btu per hour

(223 watts)

v Maximum configuration: 2662 Btu per

hour (780 watts)

EU Regulation 617/2013 Technical Documentation:

International Business Machines Corporation

New Orchard Road

Armonk, New York 10504 http://www.ibm.com/customersupport/

For more information on the energy efficiency program, go to http://www.ibm.com/ systems/x/hardware/energy-star/index.html.

Product Type:

v Computer Server

Year first manufactured:

v 2010

Internal/external power supply efficiency:

v http://www.plugloadsolutions.com/psu_reports/IBM_7001578-XXXX_675W_SO-

485_Report.pdf

v http://www.plugloadsolutions.com/psu_reports/ACBEL_FS9032-000G_675W_SO-

210_Report.pdf

Maximum power (watts):

v See “Features and specifications” on page 7.

Idle state power (watts):

v 234

Chapter 2. Introduction 9

Sleep mode power (watts):

v Not applicable for servers.

Off mode power (watts):

v 15

Noise levels (the declared A-weighed sound power level of the computer):

v See “Features and specifications” on page 7.

Test voltage and frequency:

v 230V/50Hzor60Hz

Total harmonic distortion of the electricity supply system:

v The maximum harmonic content of the input voltage waveform will be equal or

less than 2%. The qualification is compliant with EN 61000-3-2.

Information and documentation on the instrumentation set-up and circuits used for electrical testing:

v ENERGY STAR Test Method for Computer Servers; ECOVA Generalized Test

Protocol for Calculating the Energy Efficiency of Internal Ac-Dc and Dc-Dc Power Supplies.

Measurement methodology used to determine information in this document:

v ENERGY STAR Servers Version 2.0 Program Requirements; ECOVA

Generalized Test Protocol for Calculating the Energy Efficiency of Internal Ac-Dc and Dc-Dc Power Supplies.

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors.

Front view

The following illustration shows the controls, connectors, and hard disk drive bays on the front of the server.

USB 1 connector

Drive bay 1

Drive bay 2

USB connectors: Connect a USB device, such as USB mouse or keyboard to either of these connectors.

USB 2 connector

Drive bay 0

Drive bay 3 Drive bay 6 Drive bay 9

Hard disk drive activity LED (green)

Hard disk drive status LED (amber)

Power control button

Power supply LED

Hard disk drive activity LED (front panel)

Locator LED

System error LED

Drive bay 8Drive bay 5

Drive bay 11Drive bay 4 Drive bay 7 Drive bay 10

10 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Hard disk drive activity LED (front panel): When this LED is flashing, it indicates

that the drive is in use. This function is reserved for simple-swap models. For existing models, please see the hot-swap hard disk drive activity and status LEDs (green and amber) that pass from the backplane as the indicators for any activity or warning.

Hard disk drive status LED (amber): This amber LED is used on hot-swap SAS/SATA hard disk drives. Each hot-swap hard disk drive has a status LED. When this LED is lit, it indicates that the drive has failed. When this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt as part of a RAID configuration. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

Operator information panel: This panel contains the power control button and light-emitting diodes (LEDs).

Power-control button and power-on LED: Press this button to turn the server on and off manually or to wake the server from a reduced-power state. The states of the green power-on LED are as follows:

Off: AC power is not present, or the power supply or the LED itself has failed. Flashing rapidly (4 times per second): The server is turned off and is not

ready to be turned on. The power-control button is disabled. This will last approximately 20 to 40 seconds.

Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press the power-control button to turn on the server.

Lit: The server is turned on. Fading on and off: The server is in a reduced-power state. To wake the server,

press the power-control button or use the IMM Web interface. See “Logging on to the Web interface” on page 245 for information on logging on to the IMM Web interface.

Hard disk drive activity LED (green): This green LED is used on hot-swap SAS/SATA hard disk drives. Each hot-swap hard disk drive has an activity LED. When this LED is flashing, it indicates that the drive is in use.

Locator LED: Use this blue LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is controlled by the IMM.

System-error LED: When this amber LED is lit, it indicates that a system error has occurred. This LED is controlled by the IMM.

Optional DVD-eject button: Press this button to release a CD or DVD from the optional DVD drive.

Optional DVD drive activity LED: When this LED is lit, it indicates that the optional DVD drive is in use.

Chapter 2. Introduction 11

Rear view

The following illustration shows the connectors on the rear of the server.

Power supply 1

Power cord connectors

Power supply 2

NMI button Serial

Optional SAS/SATA hard disk drives

connector

USB 3 & 4 connectors

Video connector

System management Ethernet connector

Ethernet 1& 2 connectors

Ethernet connectors: Use any of these connectors to connect the server to a network. When you use the Ethernet 1 connector, the network can be shared with the IMM through a single network cable.

Power-cord connector: Connect the power cord to this connector.

Note: Power supply 1 is the default/primary power supply. If the server has two

power supplies and if any of the power supplies fails, the server will not have redundant power and you must replace the power supply immediately.

USB connectors: Connect a USB device, such as USB mouse or keyboard to either of these connectors.

NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. You might have to use a pen or the end of a straightened paper clip to press the button. It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support).

Serial connector: Connect a 9-pin serial device to this connector. The serial port is shared with the integrated management module (IMM). The IMM can take control of the shared serial port to perform text console redirection and to redirect serial traffic, using Serial over LAN (SOL).

Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously.

Note: The maximum video resolution is 1600 x 1200 at 85 Hz.

Systems-management Ethernet connector: Use this connector to connect the

server to a network for systems-management information control. This connector is used only by the IMM.

12 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

The following illustration shows the LEDs on the rear of the server.

AC power LED

DC power LED

Power-supply error LED

Ethernet activity LED

Ethernet link LED

Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port.

Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port.

AC power LED: Each hot-swap power supply has an ac power LED and a dc power LED. When the ac power LED is lit, it indicates that sufficient power is coming into the power supply through the power cord. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs.”

DC power LED: Each hot-swap power supply has a dc power LED and an ac power LED. When the dc power LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see “Power-supply LEDs.”

Power-supply error LED: When the power-supply error LED is lit, it indicates that the power supply has failed.

Power-supply LEDs

The following illustration shows the power-supply LEDs on the rear of the server. For more information about solving power-supply problems, see “Power problems” on page 51.

AC power LED

DC power LED

Power-supply error LED

The following table describes the problems that are indicated by various combinations of the power-supply LEDs and suggested actions to correct the detected problems.

Chapter 2. Introduction 13

Table 2. Power-supply LEDs

Power-supply LEDs

(green)DC(green)

On On Off Normal operation Off Off Off No ac power to

Off Off On No ac power to

Off On Off Faulty power

Off On On Faulty power

On Off Off Power supply not

On Off or

Flashing

On On On Power supply is

Error

(amber)

On Faulty power

Description Action Notes

the server or a problem with the ac power source

the server or a problem with the ac power source and the power supply had detected an internal problem

supply

fully seated, faulty system board, or faulty power supply

supply

faulty but still operational

1. Check the ac power to the server.

2. Make sure that the power cord is connected to a functioning power source.

3. Turn the server off and then turn the server back on.

4. If the problem remains, replace the power supply.

1. Replace the power supply.

2. Make sure that the power cord is connected to a functioning power source.

Replace the power supply.

1. Reseat the power supply.

2. Replace the power supply.

3. (Trained service technician only) Replace the system board. Note: Make sure the technician refreshes the VPD.

Replace the power supply.

This is a normal condition when no ac power is present.

This happens only when a second power supply is providing power to the server.

Typically indicates that a power supply is not fully seated.

14 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Internal connectors, LEDs, and jumpers

The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware.

System-board internal connectors

The following illustration shows the internal connectors on the system board.

Chapter 2. Introduction 15

System-board DIMM connectors

The following illustration shows the DIMM connectors on the system board.

16 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

System-board external connectors

The following illustration shows the external input/output connectors on the system board.

Chapter 2. Introduction 17

System-board jumpers

This section describes the jumpers on the system board.

Table 3. System board jumpers

Jumper number Jumper name Jumper setting

JP2 Clear CMOS jumper

JP3 UEFI boot recovery jumper

Notes:

v If no jumper is present, the server responds as if the pins are set to 1 and 2. v Changing the position of the UEFI recovery jumper from pins 1 and 2 to pins 2 and 3

before the server is turned on sets the UEFI recovery process. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem.

v Pins 1 and 2: Normal

(default) - This keeps the CMOS data.

v Pins 2 and 3: This clears

the CMOS data such as power-on password and loads the default UEFI settings.

v Pins 1 and 2: Normal

(default) Loads the primary firmware ROM page.

v Pins 2 and 3: Loads the

secondary (backup) firmware ROM page.

18 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Notes:

1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety” on page vii, “Installation guidelines” on page 133, and “Handling static-sensitive devices” on page 135.)

2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved.

Chapter 2. Introduction 19

System-board LEDs

The following illustration shows the light-emitting diodes (LEDs) on the system board.

Note: Error LEDs remain lit only while the server is connected to power. If you disconnect power to the server, you can press and hold the light path diagnostics button to light the error LEDs on the system board.

LED name Description

Error LEDs When an error LED is lit, it indicates that the associated

component has failed.

H8 heartbeat When this LED is flashing, it indicates that the power

management controller is functioning normally.

IMM heartbeat When this LED is flashing at a constant rate of every other

second, it indicates normal operation of the IMM controller. When this LED is flashing at a constant rate of every other half-second, it indicates that the IMM controller is initializing or is not functional.

Microprocessor mismatch

Standby power When this LED is lit, it indicates that the server is connected to

When this LED is lit, it indicates that microprocessor 1 is not installed, or the microprocessors do not have the same cache size and type, and clock speed.

an ac power source and that the power supply has supplied the 5–volt standby voltage to the system board.

20 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Fan board connectors

The following illustration shows the connectors on the fan board.

Fan 1 connector Fan 2 connector Fan 3 connector Fan 4 connector

Thermal sensor connector

Fan 5 connector

Signal connector

PCI riser-card adapter connectors

The following illustration shows the connectors on the PCI riser card for user-installable PCI adapters.

Power connector

Fan 6 connector

Chapter 2. Introduction 21

22 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

Chapter 3. Diagnostics

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

If you cannot locate and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 259 for more information.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 40.

v Light path diagnostics

Use the light path diagnostics to diagnose system errors quickly. See “System-board LEDs” on page 20 or “Error LEDs” on page 54 for more information.

v IBM Dynamic System Analysis

IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server: – Drive health information – Event logs for ServeRAID controllers and service processors – Hardware inventory, including PCI and USB information – Installed applications and hot fixes – Kernel modules – Light path diagnostics status – Network interfaces and settings – Performance data and details about processes that are running – RAID and controller configuration – Service processor (integrated management module) status and configuration – System configuration – Vital product data and firmware information

DSA creates a DSA log, which is a chronologically ordered merge of the system-event log (as the IPMI event log), the integrated management module (IMM) chassis-event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM service or view the information as a text file or HTML file.

For more information, see “IBM Dynamic System Analysis” on page 59.

v IBM Electronic Service Agent

IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to IBM service and support. Also, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative. It uses minimal system resources, is available free of charge, and can be downloaded from the Web. For more information and to download Electronic Service Agent, go to http://www.ibm.com/support/electronic/.

Event logs

Note: When you enable software RAID on simple-swap models of the server, you

will no longer be able use the IBM Director, Dynamic System Analysis (DSA), and ServerGuide tools to configure, diagnose, or update hard drives on simple-swap models. However, you will still be able use these tools to configure or diagnose other simple-swap server model features and components.

Error codes and messages are displayed in the following types of event logs: v POST event log: This log contains the three most recent error codes and

messages that were generated during POST. You can view the POST event log through the Setup utility.

v System-event log: This log contains POST and system management interrupt

(SMI) events and all events that are generated by the BMC that is embedded in the IMM. You can view the system-event log through the Setup utility and through the Dynamic System Analysis (DSA) program (as the IPMI event log).

The system-event log is limited in size. When it is full, new entries will not overwrite existing entries; therefore, you must periodically save and then clear the system-event log through the Setup utility. When you are troubleshooting, you might have to save and then clear the system-event log to make the most recent events available for analysis.

Messages are listed on the left side of the screen, and details about the selected message are displayed on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

Some IMM sensors cause assertion events to be logged when their setpoints are reached. When a setpoint condition no longer exists, a corresponding deassertion event is logged. However, not all events are assertion-type events.

v Integrated management module (IMM) event log: This log contains a filtered

subset of all IMM, POST, and system management interrupt (SMI) events. You can view the IMM event log through the IMM Web interface and through the Dynamic System Analysis (DSA) program (as the ASM event log).

v DSA log: This log is generated by the Dynamic System Analysis (DSA) program,

and it is a chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program.

Viewing event logs from the Setup utility

To view the POST event log or system-event log, complete the following steps:

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the event logs.

3. Select System Event Logs and use one of the following procedures:

v To view the POST event log, select POST Event Viewer. v To view the system-event log, select System Event Log.

Viewing event logs without restarting the server

If the server is not hung, methods are available for you to view one or more event logs without having to restart the server.

24 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

If you have installed Dynamic System Analysis (DSA) Portable or DSA Installable, you can use it to view the system-event log (as the IPMI event log), the IMM event log (as the ASM event log), the operating-system event logs, or the merged DSA log. You can also use DSA Preboot to view these logs, although you must restart the server to use DSA Preboot. To install DSA Portable, DSA Installable, or DSA Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/support/.

2. Under IBM Systems support, click System x.

3. Under Popular links, click Software and device drivers.

4. Under Related downloads, click Dynamic System Analysis (DSA) to display the matrix of downloadable DSA files.

If IPMItool is installed in the server, you can use it to view the system-event log. Most recent versions of the Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/linux/ blueprints/ and click Using Intelligent Platform Management Interface (IPMI) on

IBM Linux platforms.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

You can view the IMM event log through the Event Log link in the IMM Web interface.

The following table describes the methods that you can use to view the event logs, depending on the condition of the server. The first two conditions generally do not require that you restart the server.

Table 4. Methods for viewing event logs

Condition Action

The server is not hung and is connected to a network.

The server is not hung and is not connected to a network.

Use any of the following methods: v Run DSA Portable or DSA Installable to

view the event logs or create an output file that you can send to IBM service.

v In a Web browser, type the IP address of

the IMM and go to the Event Log page.

v Use IPMItool to view the system-event log. Use IPMItool locally to view the system-event

log.

Chapter 3. Diagnostics 25

POST

Table 4. Methods for viewing event logs (continued)

Condition Action

The server is hung. v If DSA Preboot is installed, restart the

server and press F2 to start DSA Preboot and view the event logs.

v If DSA Preboot is not installed, insert the

DSA Preboot CD and restart the server to start DSA Preboot and view the event logs.

v Alternatively, you can restart the server

and press F1 to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs from the Setup utility” on page

24.

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST. This server does not use beep codes for server status.

If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run.

POST error messages

The following table describes the POST error messages and suggested actions to correct the detected problems.

26 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0010002 Microprocessor not supported

1. (Trained service technician only) Reseat the following components one at a time, in the order shown, restarting the server each time:

a. Microprocessor 1 b. Microprocessor 2 (if installed)

2. (Trained service technician only) Remove microprocessor 2 and restart the server.

3. (Trained service technician only) Remove microprocessor 1 and install microprocessor 2 in the microprocessor 1 connector. Restart the server. If the error is corrected, microprocessor 1 is bad and must be replaced.

4. (Trained service technician only) Replace the following components one at a time, in the order shown, restarting the server each time:

a. Microprocessor 1 b. Microprocessor 2 c. System board

0011000 Invalid microprocessor type

1. Update the system firmware (see “Updating the firmware” on page 233).

2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type.

0011002 Microprocessor mismatch

1. Run the Setup utility and view the microprocessor information to compare the installed microprocessor specifications.

2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match.

0011004 Microprocessor failed BIST

1. Update the system firmware (see “Updating the firmware” on page 233).

2. (Trained service technician only) Reseat microprocessor 2.

3. (Trained service technician only) Replace the following components one at a time, in the order shown, restarting the server each time:

a. Microprocessor b. System board

001100A Microcode update failed

1. Update the system firmware (see “Updating the firmware” on page 233).

2. (Trained service technician only) Replace the microprocessor.

Chapter 3. Diagnostics 27

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

0018010 Microprocessors of the same model

have mismatched stepping ID.

0018009 Microprocessors have mismatched

core speed.

001800B Microprocessors have one or more

cache levels with mismatched size.

0018005 Microprocessors have mismatched

number of COREs.

0018006 Microprocessors have mismatched

QPI speed.

0018007 Microprocessors have mismatched

power segments.

0018008 Microprocessors have mismatched

internal DDR3 frequency.

1. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.