IBM TotalStorage DS4500, TotalStorage DS4100, TotalStorage DS4300 Turbo, TotalStorage DS4400, TotalStorage EXP700 Hardware Maintenance Manual
...
IBM TotalStorage DS4000
Hardw are Maintenance Manual
GC26-7702-00
IBM TotalStorage DS4000
Hardw are Maintenance Manual
GC26-7702-00
Note
Before using this information and the product it supports, be sure to read the general information in “Notices” on page 137.
First Edition (November 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Figures . . . . . . . . . . . . . . .v
Tables . . . . . . . . . . . . . . . vii
Safety . . . . . . . . . . . . . . .ix
Caution notice . . . . . . . . . . . . . .x
Safety information . . . . . . . . . . . .x
General safety . . . . . . . . . . . . .x
Grounding requirements . . . . . . . . .xi
Electrical safety . . . . . . . . . . . .xi
Handling ESD-sensitive devices . . . . . . xii
Safety inspection procedure . . . . . . . . xiii
About this document . . . . . . . .xv
FAStT product renaming . . . . . . . . . .xv
Who should read this document . . . . . . .xv
How this document is organized . . . . . . . xvi
DS4000 installation process overview . . . . . xvii
DS4000 Storage Server publications . . . . . . xvii
DS4500 storage server library . . . . . . . xviii
DS4400 storage server library . . . . . . . xix
DS4300 storage server library . . . . . . .xx
DS4100 storage server library . . . . . . .xx
DS4000-related hardware publications . . . . xxii
DS4000 Storage Manager Version 9 publications xxiii
Notices used in this document . . . . . . . xxiii
Getting information, help, and service . . . . . xxiv
Before you call . . . . . . . . . . . xxiv
Using the documentation . . . . . . . . xxiv
Web sites . . . . . . . . . . . . . . xxv
Software service and support . . . . . . . xxv
Hardware service and support . . . . . . xxv
Fire suppression systems . . . . . . . . xxvi
How to send your comments . . . . . . . . xxvi
Chapter 1. About hardware maintenance 1
Where to start . . . . . . . . . . . . . .1
Related documents . . . . . . . . . . . .1
Chapter 2. Type 3523 Fibre Channel Hub
and GBIC . . . . . . . . . . . . . .3
General checkout . . . . . . . . . . . . .4
Port Status LEDs . . . . . . . . . . . .4
Verifying GBIC and cable signal presence . . . .4
Additional service information . . . . . . . .5
Applications and configurations . . . . . . .5
Power on systems check for the fibre channel hub 6
Symptom-to-FRU index . . . . . . . . . . .8
Parts listing (Type 3523 fibre channel hub and GBIC) 9
Chapter 3. Fibre Channel PCI Adapter 11
General checkout . . . . . . . . . . . .11
Hardware problems . . . . . . . . . .11
System configuration problems . . . . . . .11
Fibre channel problems . . . . . . . . .11
Additional service information . . . . . . . .11
Chapter 4. DS4000 Host Adapter . . . .13
General checkout . . . . . . . . . . . .13
Hardware problems . . . . . . . . . .13
System configuration problems . . . . . . .14
Fibre channel problems . . . . . . . . .14
Additional service information . . . . . . . .14
Chapter 5. DS4000 FC2-133 Host Bus
Adapter . . . . . . . . . . . . . .17
General checkout . . . . . . . . . . . .17
Hardware problems . . . . . . . . . .17
System configuration problems . . . . . . .18
Fibre channel problems . . . . . . . . .18
Additional service information . . . . . . . .18
Chapter 6. Type 3526 Fibre Channel
RAID Controller . . . . . . . . . . .21
General checkout . . . . . . . . . . . .21
Additional service information . . . . . . . .22
Powering on the controller . . . . . . . .22
Recovering from a power supply shutdown . .22
Connectors and host IDs . . . . . . . . .22
Host and drive ID numbers . . . . . . . .22
Fibre channel host cable requirements . . . .23
LVD-SCSI drive cable requirements . . . . .23
Specifications . . . . . . . . . . . . .24
Tested configurations . . . . . . . . . .24
Symptom-to-FRU index . . . . . . . . . .32
Parts listing . . . . . . . . . . . . . .33
Chapter 7. FAStT200 Type 3542 and
FAStT200 HA Type 3542 . . . . . . .35
General checkout . . . . . . . . . . . .35
General information . . . . . . . . . . .35
Additional service information . . . . . . . .36
Operating specifications . . . . . . . . .36
Storage server components . . . . . . . .36
Interface ports and switches . . . . . . . .38
Diagnostics . . . . . . . . . . . . . .39
Monitoring status through software . . . . .40
Checking the LEDs . . . . . . . . . . .40
Symptom-to-FRU index . . . . . . . . . .44
Parts listing . . . . . . . . . . . . . .45
Chapter 8. Type 3552 FAStT500 RAID
Controller . . . . . . . . . . . . .47
General checkout . . . . . . . . . . . .47
Checking the indicator lights . . . . . . .47
Tested configurations . . . . . . . . . . .52
Symptom-to-FRU index . . . . . . . . . .57
Parts listing . . . . . . . . . . . . . .58
© Copyright IBM Corp. 2004 iii
Chapter 9. Type 1722 DS4300 Storage
Server . . . . . . . . . . . . . . .61
General checkout . . . . . . . . . . . .62
General information . . . . . . . . . .62
Additional service information . . . . . . . .64
Operating specifications . . . . . . . . .64
Storage server components . . . . . . . .65
Interface ports and switches . . . . . . . .68
Diagnostics . . . . . . . . . . . . . .70
Monitoring status through software . . . . .70
Checking the LEDs . . . . . . . . . . .71
Cache memory and RAID controller battery . .74
Using the diagnostic hardware . . . . . . .76
Symptom-to-FRU index . . . . . . . . . .76
Parts listing . . . . . . . . . . . . . .79
Chapter 10. Type 1742 DS4400 Storage
Server . . . . . . . . . . . . . . .81
General checkout . . . . . . . . . . . .81
Checking the indicator lights . . . . . . .81
Using the diagnostic hardware . . . . . . .89
Symptom-to-FRU index . . . . . . . . . .89
Parts listing . . . . . . . . . . . . . .90
Chapter 11. Type 1742 DS4500 Storage
Server . . . . . . . . . . . . . . .93
General checkout . . . . . . . . . . . .93
Checking the indicator lights . . . . . . .94
Using the diagnostic hardware . . . . . . 101
Symptom-to-FRU index . . . . . . . . . . 101
Parts listing . . . . . . . . . . . . . . 103
Chapter 12. IBM TotalStorage FAStT
EXP15 and EXP200 Storage
Expansion Units . . . . . . . . . . 105
Diagnostics and test information . . . . . . . 105
Additional service information . . . . . . . 105
Performing a shutdown . . . . . . . . . 106
Turning the power on . . . . . . . . . 106
Specifications . . . . . . . . . . . . 106
Symptom-to-FRU index . . . . . . . . . . 108
Chapter 13. IBM TotalStorage FAStT
EXP500 Storage Expansion Unit . . . 111
Diagnostics and test information . . . . . . . 111
Additional service information . . . . . . . . 111
Turning the expansion unit on and off . . . . 111
Performing an emergency shutdown . . . .113
Restoring power after an emergency . . . . .113
Specifications . . . . . . . . . . . .113
Symptom-to-FRU index . . . . . . . . . .115
Parts listing . . . . . . . . . . . . . .116
Chapter 14. IBM Storage Area Network
Data Gateway Router (2108-R03) . . .119
Service Aids . . . . . . . . . . . . . .119
LED indicators . . . . . . . . . . . .119
POST . . . . . . . . . . . . . . . 120
Health Check . . . . . . . . . . . . 120
Event Log . . . . . . . . . . . . . 120
Service Port Commands . . . . . . . . . 120
Diagnostics . . . . . . . . . . . . . 133
Appendix. Power cords . . . . . . . 135
Notices . . . . . . . . . . . . . . 137
Trademarks . . . . . . . . . . . . . . 137
Important notes . . . . . . . . . . . . 138
Electronic emission notices . . . . . . . . . 138
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . . 138
Chinese class A compliance statement . . . . 139
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . 139
Australia and New Zealand Class A statement 139
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . 139
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . 139
Taiwan electrical emission statement . . . . . 140
Japanese Voluntary Control Council for
Interference (VCCI) statement . . . . . . . 140
Glossary . . . . . . . . . . . . . 141
141
Index . . . . . . . . . . . . . . . 151
iv IBM TotalStorage DS4000: Hardware Maintenance Manual
Figures
1. Installation process flow by current
publications . . . . . . . . . . . . xvii
2. Verifying signal presence . . . . . . . .5
3. Verifying node end . . . . . . . . . .5
4. Type 3523 fibre channel hub . . . . . . .6
5. Type 3523 fibre channel hub power connector 6
6. Type 3523 fibre channel hub active LEDs . . .7
7. Type 3523 fibre channel hub port bypass LEDs 7
8. Type 3523 fibre channel hub parts listing . . .9
9. Fibre Host ID . . . . . . . . . . . .23
10. Media Interface Adapter . . . . . . . .23
11. Type 3526 fibre channel RAID controller basic
configuration . . . . . . . . . . . .25
12. Type 3526 fibre channel RAID controller basic
dual controller configuration . . . . . . .25
13. Type 3526 fibre channel RAID controller
orthogonal data striping . . . . . . . .26
14. Type 3526 fibre channel RAID controller
simple fully redundant . . . . . . . . .27
15. Type 3526 fibre channel RAID controller
cluster/non-cluster share . . . . . . . .27
16. Type 3526 fibre channel RAID controller
multi-MSCS no external hubs . . . . . .28
17. Type 3526 fibre channel RAID controller
multi-MSCS extended . . . . . . . . .28
18. Type 3526 fibre channel RAID controller
cornhusker configuration . . . . . . . .29
19. Type 3526 fibre channel RAID controller basic
storage partitions . . . . . . . . . .29
20. Type 3526 fibre channel RAID controller
capacity configuration . . . . . . . . .30
21. Type 3526 fibre channel RAID controller SAN -
Using partitions of clusters . . . . . . .30
22. Type 3526 fibre channel RAID controller
Legato HA/replication for MSCS . . . . .31
23. Type 3526 fibre channel RAID controller parts
list . . . . . . . . . . . . . . .33
24. FAStT200 and FAStT200 HA storage server
front view . . . . . . . . . . . . .37
25. FAStT200 and FAStT200 HA storage server
bays (back view) . . . . . . . . . . .38
26. FAStT200 and FAStT200 HA storage server
interface ports and switches . . . . . . .39
27. FAStT200 and FAStT200 HA storage server
LEDs (front) . . . . . . . . . . . .41
28. FAStT200 and FAStT200 HA storage server
LEDs (rear) . . . . . . . . . . . .42
29. FAStT200 and FAStT200 HA fan and power
supply LEDs . . . . . . . . . . . .43
30. FAStT200 and FAStT200 HA controller parts
list . . . . . . . . . . . . . . .46
31. FAStT500 RAID controller indicator lights
(front panel) . . . . . . . . . . . .48
32. FAStT500 RAID controller indicator lights
(back panel) . . . . . . . . . . . .49
33. FAStT500 RAID controller mini hub indicator
lights . . . . . . . . . . . . . . .50
34. FAStT500 RAID controller basic configuration 52
35. FAStT500 RAID controller simple fully
redundant . . . . . . . . . . . . .52
36. FAStT500 RAID controller cluster/non-cluster
share . . . . . . . . . . . . . . .53
37. FAStT500 RAID controller multi-MSCS no
external hubs . . . . . . . . . . . .53
38. FAStT500 RAID controller multi-MSCS
extended . . . . . . . . . . . . .54
39. FAStT500 RAID controller cornhusker
configuration . . . . . . . . . . . .54
40. FAStT500 RAID controller basic storage
partitions . . . . . . . . . . . . .55
41. FAStT500 RAID controller capacity
configuration . . . . . . . . . . . .55
42. FAStT500 RAID controller capacity
configuration host detail . . . . . . . .56
43. FAStT500 RAID controller SAN - Using
partitions of clusters . . . . . . . . .56
44. FAStT500 RAID controller Legato
HA/replication for MS . . . . . . . . .57
45. FAStT500 RAID controller parts listing . . .59
46. DS4300 storage server front controls and
components . . . . . . . . . . . .66
47. DS4300 dual-controller storage server (model
60U and 60X) back view . . . . . . . .67
48. DS4300 single-controller storage server (model
6LU and 6LX) back view . . . . . . . .68
49. DS4300 dual-controller storage server (model
60U and 60X) interface ports and switches . .69
50. DS4300 storage server LEDs (front) . . . .71
51. DS4300 RAID controller LEDs . . . . . .72
52. DS4300 storage server fan and power supply
LEDs . . . . . . . . . . . . . . .74
53. DS4300 storage server cache active LED 75
54. DS4300 storage server battery LED . . . . .76
55. DS4300 storage server parts list . . . . . .79
56. DS4400 storage server indicator lights . . . .82
57. DS4400 storage server RAID controller
indicator lights . . . . . . . . . . .83
58. DS4400 storage server battery indicator lights 84
59. DS4400 storage server fan and communications
module indicator light . . . . . . . . .85
60. DS4400 storage server power supply indicator
light . . . . . . . . . . . . . . .86
61. DS4400 storage server mini hub indicator
lights . . . . . . . . . . . . . . .86
62. DS4400 storage server parts listing . . . . .90
63. DS4500 storage server indicator lights . . . .95
64. DS4500 RAID controller indicator lights 96
65. DS4500 storage server battery indicator lights 97
66. DS4500 storage server fan and communications
module indicator light . . . . . . . . .98
© Copyright IBM Corp. 2004 v
67. DS4500 storage server power supply indicator
light . . . . . . . . . . . . . . .98
68. DS4500 storage server mini hub indicator
lights . . . . . . . . . . . . . . .99
69. DS4500 storage server parts listing . . . . 103
70. FAStT EXP500 storage expansion unit parts
list . . . . . . . . . . . . . . .116
71. SDG Router front panel LEDs . . . . . .119
72. SDG Router showBox command output 130
vi IBM TotalStorage DS4000: Hardware Maintenance Manual
Tables
1. Mapping of FAStT names to DS4000 Series
names . . . . . . . . . . . . . .xv
2. TotalStorage DS4500 storage server
document titles by user tasks . . . . . . xviii
3. TotalStorage DS4400 storage server document
titles by user tasks . . . . . . . . . . xix
4. TotalStorage DS4300 storage server document
titles by user tasks . . . . . . . . . .xx
5. TotalStorage DS4100 storage server document
titles by user tasks . . . . . . . . . . xxi
6. TotalStorage DS4000-related document titles
by user tasks . . . . . . . . . . . xxii
7. TotalStorage DS4000 Storage Manager
Version 9 titles by user tasks . . . . . . xxiii
8. Type 3523 fibre channel hub port status LEDs 4
9. Symptom-to-FRU index for Type 3523 fibre
channel hub and GBIC . . . . . . . . .8
10. Fibre channel PCI adapter operating
environment . . . . . . . . . . . .12
11. Fibre channel PCI adapter specifications 12
12. DS4000 host adapter operating environment 14
13. DS4000 host adapter specifications . . . . .14
14. DS4000 FC2-133 host bus adapter operating
environment . . . . . . . . . . . .18
15. DS4000 FC2-133 host bus adapter
specifications . . . . . . . . . . . .18
16. Type 3526 fibre channel RAID controller MIA
specifications . . . . . . . . . . . .23
17. Symptom-to-FRU index for Type 3526 fibre
channel RAID controller . . . . . . . .32
18. Model 3542-2RU storage server operating
specifications . . . . . . . . . . . .36
19. FAStT200 and FAStT200 HA storage server
LEDs (front) . . . . . . . . . . . .41
20. FAStT200 and FAStT200 HA storage server
RAID controller LEDs . . . . . . . . .42
21. FAStT200 and FAStT200 HA fan LEDs . . .43
22. FAStT200 and FAStT200 HA power supply
LEDs . . . . . . . . . . . . . . .43
23. Symptom-to-FRU index for FAStT200 and
FAStT200 HA Type 3542 controller . . . . .44
24. FAStT500 RAID controller indicator lights
(front panel) . . . . . . . . . . . .48
25. FAStT500 RAID controller indicator lights
(back panel) . . . . . . . . . . . .50
26. FAStT500 RAID controller mini hub indicator
lights . . . . . . . . . . . . . . .51
27. Symptom-to-FRU index for FAStT500 RAID
controller . . . . . . . . . . . . .57
28. Additional storage features available for the
DS4300 storage servers . . . . . . . . .63
29. DS4300 storage server operating specifications 65
30. DS4300 storage server LEDs (front) . . . .71
31. DS4300 RAID controller LEDs . . . . . .72
32. DS4300 storage server fan LED . . . . . .74
33. DS4300 storage server power supply LEDs 74
34. Symptom-to-FRU index for DS4300 storage
server . . . . . . . . . . . . . .77
35. DS4400 storage server indicator lights . . . .82
36. DS4400 storage server RAID controller
indicator lights . . . . . . . . . . .84
37. DS4400 storage server battery indicator lights 85
38. DS4400 storage server fan and communications
module indicator light . . . . . . . . .85
39. DS4400 storage server power supply indicator
light . . . . . . . . . . . . . . .86
40. DS4400 storage server host-side and drive-side
mini hub indicator lights . . . . . . . .87
41. Symptom-to-FRU index for DS4400 storage
server . . . . . . . . . . . . . .89
42. DS4500 storage server indicator lights . . . .95
43. DS4500 RAID controller indicator lights 96
44. DS4500 storage server battery indicator lights 97
45. DS4500 storage server fan and communications
module indicator light . . . . . . . . .98
46. DS4500 storage server power supply indicator
light . . . . . . . . . . . . . . .99
47. DS4500 storage server host-side and drive-side
mini hub indicator lights . . . . . . . .99
48. Symptom-to-FRU index for DS4500 RAID
controller . . . . . . . . . . . . . 101
49. Specifications for FAStT EXP15 and FAStT
EXP200 . . . . . . . . . . . . . 106
50. Symptom-to-FRU index for FAStT EXP15 and
FAStT EXP200 storage expansion units . . . 108
51. Symptom-to-FRU index for FAStT EXP500
storage expansion unit . . . . . . . .115
52. SDG Router LED indicators . . . . . . .119
53. SDG Router service port commands . . . . 120
54. SDG Router event log levels . . . . . . 126
© Copyright IBM Corp. 2004 vii
viii IBM TotalStorage DS4000: Hardware Maintenance Manual
Safety
Before installing this product, read the Safety information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2004 ix
Caution notice
The following Caution notice is printed in English throughout this document. For a
translation of this notice, see IBM
®
Safety Information.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
1
2
Safety information
Before you service an IBM computer, you must be familiar with the following
safety information.
General safety
Follow these rules to ensure general safety:
v Observe good housekeeping in the area of the machines during and after
maintenance.
v When lifting any heavy object:
1. Ensure that you can stand safely without slipping.
2. Distribute the weight of the object equally between your feet.
3. Use a slow lifting force. Never move suddenly or twist when you attempt to
lift.
4. Lift by standing or by pushing up with your leg muscles; this action removes
the strain from the muscles in your back. Do not attempt to lift any objects that
weigh more than 16 kg (35 lb) or objects that you think are too heavy for you.
v Do not perform any action that causes hazards to the customer, or that makes
the equipment unsafe.
v Before you start the machine, ensure that other service representatives and the
customer’s personnel are not in a hazardous position.
v Place removed covers and other parts in a safe place, away from all personnel,
while you are servicing the machine.
v Keep your tool case away from walk areas so that other people will not trip over
it.
v Do not wear loose clothing that can be trapped in the moving parts of a
machine. Ensure that your sleeves are fastened or rolled up above your elbows.
If your hair is long, fasten it.
x IBM TotalStorage DS4000: Hardware Maintenance Manual
v Insert the ends of your necktie or scarf inside clothing or fasten it with a
nonconductive clip, approximately 8 centimeters (3 in.) from the end.
v Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your
clothing. Remember: Metal objects are good electrical conductors.
v Wear safety glasses when you are doing any of the following: hammering,
drilling soldering, cutting wire, attaching springs, using solvents, or working in
any other conditions that might be hazardous to your eyes.
v After service, reinstall all safety shields, guards, labels, and ground wires.
Replace any safety device that is worn or defective.
v Reinstall all covers correctly before returning the machine to the customer.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct
system function. Proper grounding of the electrical outlet can be verified by a
certified electrician.
Electrical safety
Important
Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material
that does not insulate you when working with live electrical currents.
Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease
electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.
Observe the following rules when working on electrical equipment.
v Find the room emergency power-off (EPO) switch, disconnecting switch, or
electrical outlet. If an electrical accident occurs, you can then operate the switch
or unplug the power cord quickly.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Disconnect all power before doing any of the following tasks:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
v
Before you start to work on the machine, unplug the power cord. If you cannot
unplug it, ask the customer to power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.
v If you need to work on a machine that has exposed electrical circuits, observe the
following precautions:
– Ensure that another person, familiar with the power-off controls, is near you.
Remember: Another person must be there to switch off the power, if
necessary.
– Use only one hand when working with powered-on electrical equipment;
keep the other hand in your pocket or behind your back.
Remember: There must be a complete circuit to cause electrical shock. By
observing the previous rule, you might prevent a current from passing
through your body.
– When using testers, set the controls correctly and use the approved probe
leads and accessories for that tester.
Safety xi
– Stand on suitable rubber mats (obtained locally, if necessary) to insulate you
from grounds such as metal floor strips and machine frames.
Observe
the special safety precautions when you work with very high voltages;
these instructions are in the safety sections of maintenance information. Use
extreme care when measuring high voltages.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition.
v Do not use worn or broken tools and testers.
v Never assume that power has been disconnected from a circuit. First, check that it
has been powered-off.
v Always look carefully for possible hazards in your work area. Examples of these
hazards are moist floors, nongrounded power extension cables, power surges,
and missing safety grounds.
v Do not touch live electrical circuits with the reflective surface of a plastic dental
mirror. The surface is conductive and can cause personal injury and machine
damage.
v Do not service the following parts (or similar units) with the power on when they
are removed from their normal operating places in a machine. This practice
ensures correct grounding of the units.
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
v
If an electrical accident occurs:
– Use caution; do not become a victim yourself.
– Switch off power.
– Send another person to get medical aid.
Handling ESD-sensitive devices
Any computer part that contains transistors or integrated circuits (ICs) should be
considered sensitive to electrostatic discharge (ESD). ESD damage can occur when
there is a difference in charge between objects. Protect against ESD damage by
equalizing the charge so that the machine, the part, the work mat, and the person
that is handling the part are all at the same charge.
Notes:
1. Use product-specific ESD procedures when they exceed the requirements noted
here.
2. Make sure that the ESD protective devices that you use have been certified
(ISO 9000) as fully effective.
Use
the following precautions when handling ESD-sensitive parts:
v Keep the parts in protective packages until they are inserted into the product.
v Avoid contact with other people.
v Wear a grounded wrist strap against your skin to eliminate static on your body.
v Prevent the part from touching your clothing. Most clothing is insulative and
retains a charge even when you are wearing a wrist strap.
v Select a grounding system, such as those listed below, to provide protection that
meets the specific service requirement.
xii IBM TotalStorage DS4000: Hardware Maintenance Manual
Note: The use of a grounding system is desirable but not required to protect
against ESD damage.
– Attach the ESD ground clip to any frame ground, ground braid, or green-wire
ground.
– Use an ESD common ground or reference point when working on a
double-insulated or battery-operated system. You can use coax or
connector-outside shells on these systems.
– Use the round ground-prong of the ac plug on ac-operated computers.
v
Use the black side of a grounded work mat to provide a static-free work surface.
The mat is especially useful when handling ESD-sensitive devices.
Safety inspection procedure
Use this safety inspection procedure to identify potentially unsafe conditions on a
product. Each machine, as it was designed and built, had required safety items
installed to protect users and service personnel from injury. This procedure
addresses only those items. However, good judgment should be used to identify
any potential safety hazards due to attachment of non-IBM features or options not
covered by this inspection procedure.
If any unsafe conditions are present, you must determine how serious the apparent
hazard could be and whether you can continue without first correcting the
problem.
Consider these conditions and the safety hazards they present:
v Electrical hazards, especially primary power (primary voltage on the frame can
cause serious or fatal electrical shock).
v Explosive hazards, such as a damaged cathode ray tube (CRT) face or bulging
capacitor
v Mechanical hazards, such as loose or missing hardware
Complete
the following checks with the power off, and with the power cord
disconnected.
1. Check the exterior covers for damage (loose, broken, or sharp edges).
2. Check the power cord for the following conditions:
a. A third-wire ground connector in good condition. Use a meter to measure
third-wire ground continuity for 0.1 ohm or less between the external
ground pin and frame ground.
b. The power cord should be the appropriate type as specified in the parts
listings.
c. Insulation must not be frayed or worn.
3.
Remove the cover.
4. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
5. Check the inside the unit for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquids, or signs of fire or smoke damage.
6. Check for worn, frayed, or pinched cables.
7. Check that the power supply cover fasteners (screws or rivets) have not been
removed or tampered with.
Safety xiii
xiv IBM TotalStorage DS4000: Hardware Maintenance Manual
About this document
This document provides information about hardware maintenance for the IBM
TotalStorage
®
DS4000 product line.
FAStT product renaming
IBM is in the process of renaming some FAStT family products. Table 1 identifies
each new DS4000 product name with its corresponding FAStT product name. Note
that this change of product name only indicates no change in functionality or
warranty. All products listed below with new names are functionally-equivalent
and fully-interoperable. Each DS4000 product retains full IBM service as outlined
in service contracts issued for analogous FAStT products.
Table 1. Mapping of FAStT names to DS4000 Series names
Current FAStT Product Name New DS4000 Product Name
IBM TotalStorage FAStT storage server IBM TotalStorage DS4000
FAStT DS4000
FAStT Family DS4000 Mid-range Disk System
FAStT Storage Manager vX.Y (for example
9.10)
DS4000 Storage Manager vX.y (for example
v9.10)
FAStT100 DS4100
FAStT600 DS4300
FAStT600 with Turbo Feature DS4300 Turbo
FAStT700 DS4400
FAStT900 DS4500
EXP700 DS4000 EXP700
EXP100 DS4000 EXP100
FAStT FlashCopy FlashCopy for DS4000
FAStT VolumeCopy VolumeCopy for DS4000
FAStT Remote Mirror (RM) Enhanced Remote Mirroring for DS4000
FAStT Synchronous Mirroring Metro Mirroring for DS4000
Global Copy for DS4000
(New
Feature = Asynchronous Mirroring
without Consistency Group)
Global Mirroring for DS4000
(New
Feature = Asynchronous Mirroring
with Consistency Group)
Who should read this document
This document is intended for system operators and service technicians who have
extensive knowledge of fibre channel and network technology.
© Copyright IBM Corp. 2004 xv
How this document is organized
The IBM TotalStorage DS4000 Hardware Maintenance Manual contains basic
information, such as specifications and symptom lists, about many of the
components of a fibre channel configuration. You can use this information to
complete the tasks that are given in the IBM TotalStorage DS4000 Problem
Determination Guide, which contains information that you can use to isolate and
solve problems that might occur in your fibre channel configurations. It provides
problem determination and resolution information for the issues most commonly
encountered with IBM fibre channel devices and configurations.
This document contains the following chapters:
Chapter 1, “About hardware maintenance,” on page 1 provides a brief overview on
how to use the hardware maintenance, diagnostic, and test information provided
in this document.
Chapter 2, “Type 3523 Fibre Channel Hub and GBIC,” on page 3 provides service
and diagnostic information for the Type 3523 fibre channel hub and GBIC.
Chapter 3, “Fibre Channel PCI Adapter,” on page 11 provides service and
diagnostic information for the fibre channel adapter (FRU 01K7354).
Chapter 4, “DS4000 Host Adapter,” on page 13 provides service and diagnostic
information for the DS4000 host adapter (FRU 09N7292).
Chapter 5, “DS4000 FC2-133 Host Bus Adapter,” on page 17 provides service and
diagnostic information for the IBM DS4000 FC2-133 (FRU 24P0962) host bus
adapter.
Chapter 6, “Type 3526 Fibre Channel RAID Controller,” on page 21 provides
service and diagnostic information for the Type 3526 fibre channel RAID controller.
Chapter 7, “FAStT200 Type 3542 and FAStT200 HA Type 3542,” on page 35
provides service and diagnostic information for the Type 3542 FAStT200 and Type
3542 FAStT200 HA.
Chapter 8, “Type 3552 FAStT500 RAID Controller,” on page 47 provides service
and diagnostic information for the Type 3552 FAStT500 RAID controller.
Chapter 9, “Type 1722 DS4300 Storage Server,” on page 61 provides service and
diagnostic information for the Type 1722 DS4300 RAID controller.
Chapter 10, “Type 1742 DS4400 Storage Server,” on page 81 provides service and
diagnostic information for the Type 1742 DS4400 storage server.
Chapter 11, “Type 1742 DS4500 Storage Server,” on page 93 provides service and
diagnostic information for the Type 1742 DS4500 storage server.
Chapter 12, “IBM TotalStorage FAStT EXP15 and EXP200 Storage Expansion Units,”
on page 105 provides service and diagnostic information for both the EXP15 and
EXP200 storage expansion units.
Chapter 13, “IBM TotalStorage FAStT EXP500 Storage Expansion Unit,” on page 111
provides service and diagnostic information for the EXP500 storage expansion unit.
xvi IBM TotalStorage DS4000: Hardware Maintenance Manual
Chapter 14, “IBM Storage Area Network Data Gateway Router (2108-R03),” on
page 119 provides service and diagnostic information for the Storage Area Network
Data Gateway Router.
“Power cords,” on page 135 lists required power cords for the DS4000 storage
components discussed in this document by country and region.
DS4000 installation process overview
The following flow chart gives an overview of the DS4000 hardware and the
DS4000 Storage Manager software installation process. Lined arrows in the flow
chart indicate consecutive steps in the hardware and software installation process.
Labeled arrows indicate which current documents provide detailed information
about those steps.
Install Process Documentation
Plan installation
Connect Power and
Start Server
DS4000 Storage Server
Installation Guide
Complete SM SW
Installation
Configure Storage
Hardware
Online Help
Configure Storage
Subsystems on Host
Verify Server
operation w/ LEDs
Prepare for
Installation of
SM Software
Install and Verify
SM SW on Host and
Workstation
* FC Planning and
Integration: User's Guide
and Svc Info
DS4000 Storage Manager
Concepts Guide
DS4000 Storage Exp Units
Install and User's Guides
DS4000 Fibre Channel
Storage Server
Installation Guides
Fibre Channel Cabling
Instructions
DS4000 and HBA Install
and User's Guides
DS4000 Storage Svr
Installation Guide
DS4000 RAID Controller
Enclosure Unit Install
and User's Guide
Copy Services
User's Guide
DS4000 Storage Manager
DS4000 Storage
Manager Installation
and Support
OS Guides
DS4000 Hardware
Maintenance Manual
DS4000 Problem
Determination Guide
Out-of-Band
In-Band
Make FC Connections
SET Link Speed
(1GB or 2GB)
Install Storage
Server/RAID Controller
Enclosure(s) in Rack
Install Network
Hardware; Prep are
Network Connection
Install Storage
Expansion Unit(s)
Determine
Management
Method
* For pSeries Server and 6227 or 6228 HBA use only
sj001046
DS4000 Storage Server publications
The following tables present an overview of the DS4500, DS4400, DS4300 Fibre
Channel, and DS4100 SATA Storage Server product libraries, as well as other
related documents. Each table lists documents that are included in the libraries and
what common tasks they address.
You can access the documents listed in these tables at one of the following Web
sites:
www-1.ibm.com/servers/storage/support/disk/
Figure 1. Installation process flow by current publications
About this document xvii
www.ibm.com/shop/publications/order/
DS4500 storage server library
Table 2 associates each document in the DS4500 (previously FAStT900) storage
server library with its related common user tasks.
Table 2. TotalStorage DS4500 storage server document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM TotalStorage
FAStT900 Installation
and Support Guide,
GC26-7530
U U U
IBM TotalStorage
FAStT900 Fibre
Channel Cabling
Instructions, 24P8135
U U
IBM TotalStorage
FAStT900 Storage
Server User’s Guide,
GC26-7534
U U U
IBM TotalStorage
FAStT FC2-133 Dual
Port Host Bus
Adapter Installation
and User’s Guide,
GC26-7532
U U
IBM FAStT FC2-133
Host Bus Adapter
Installation and
User’s Guide,
48P9823
U U
IBM TotalStorage
FAStT Rack
Mounting
Instructions, 19K0900
U U
IBM FAStT
Management Suite
Java User’s Guide,
32P0081
U U
IBM TotalStorage
DS4000 Hardware
Maintenance Manual,
GC26-7702
U
IBM TotalStorage
DS4000 Problem
Determination Guide,
GC26-7703
U
xviii IBM TotalStorage DS4000: Hardware Maintenance Manual
DS4400 storage server library
Table 3 associates each document in the DS4400 (previously FAStT700) storage
server library with its related common user tasks.
Table 3. TotalStorage DS4400 storage server document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM FAStT700 Fibre
Channel Cabling
Instructions, 32P0343
U U
IBM FAStT700 Fibre
Channel Storage
Server User’s Guide,
32P0341
U U U
IBM FAStT FC2-133
Dual Port Host Bus
Adapter Installation
and User’s Guide,
GC26-7532
U U
IBM TotalStorage
FAStT FC2-133 Host
Bus Adapter
Installation and
User’s Guide,
48P9823
U U
IBM FAStT
Management Suite
Java User’s Guide,
32P0081
U U
IBM TotalStorage
DS4000 Hardware
Maintenance Manual,
GC26-7702
U
IBM TotalStorage
DS4000 Problem
Determination Guide,
GC26-7703
U
About this document xix
DS4300 storage server library
Table 4 associates each document in the DS4300 (previously FAStT600) storage
server library with its related common user tasks.
Table 4. TotalStorage DS4300 storage server document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM TotalStorage
FAStT600 Fibre
Channel Storage
Server Installation
and User’s Guide,
GC26-7531
U U U
IBM TotalStorage
DS4000 Hardware
Maintenance Manual,
GC26-7702
U
IBM TotalStorage
DS4000 Problem
Determination Guide,
GC26-7703
U
IBM TotalStorage
FAStT FC2-133 Host
Bus Adapter
Installation and
User’s Guide,
48P9823
U U
IBM TotalStorage
FAStT FC2-133 Dual
Port Host Bus
Adapter Installation
and User’s Guide,
GC26-7532
U U
IBM TotalStorage
FAStT600 Rack
Mounting
Instructions, 24P8125
U U
IBM TotalStorage
FAST600 Fibre
Channel Cabling
Instructions, 24P8126
U U
DS4100 storage server library
Table 5 on page xxi associates each document in the DS4100 (previously FAStT100)
storage server library with its related common user tasks.
xx IBM TotalStorage DS4000: Hardware Maintenance Manual
Table 5. TotalStorage DS4100 storage server document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM TotalStorage
DS4100 Installation,
User’s, and
Maintenance Guide,
GC26-7712
U U U U
IBM TotalStorage
DS4100 Fibre
Channel Cabling
Instructions, 25R0325
U U
IBM TotalStorage
FAStT FC2-133 Dual
Port Host Bus
Adapter Installation
and User’s Guide,
GC26-7532
U U
IBM FAStT FC2-133
Host Bus Adapter
Installation and
User’s Guide,
48P9823
U U
IBM TotalStorage
DS4000 Hardware
Maintenance Manual,
GC26-7702
U
IBM TotalStorage
DS4000 Problem
Determination Guide,
GC26-7703
U
About this document xxi
DS4000-related hardware publications
Table 6 associates each of the following documents related to DS4000 (previously
FAStT) operations with its related common user tasks.
Table 6. TotalStorage DS4000-related document titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM Safety
Information,
P48P9741
U
IBM TotalStorage
FAStT Quick Start
Guide, GC26-7662
U U
IBM TotalStorage
DS4000 Fibre
Channel and Serial
ATA Intermix
Premium Feature
Installation Overview
GC26-7713
U U U U
IBM TotalStorage
DS4000 EXP100
Storage Expansion
Unit Installation,
User’s, and
Maintenance Guide,
GC26-7694
U U U U U
Fibre Channel
Solutions - IBM
FAStT EXP500
Installation and
User’s Guide,
59P5637
U U U U U
IBM TotalStorage
FAStT EXP700 and
EXP710 Storage
Expansion Units
Installation, User’s,
and Maintenance
Guide, GC26-7647
U U U U U
IBM TotalStorage
DS4000 Hard Drive
and Storage
Expansion Enclosure
Installation and
Migration Guide,
GC26-7704
U U
IBM Fibre Channel
SAN Configuration
Setup Guide, 25P2509
U U U U
IBM FAStT Host
Adapter Installation
and User’s Guide,
59P5712
U U
xxii IBM TotalStorage DS4000: Hardware Maintenance Manual
Table 6. TotalStorage DS4000-related document titles by user tasks (continued)
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
RS/6000 Eserver
pSeries Fibre Channel
Planning and
Integration: User’s
Guide and Service
Information,
SC23-4329
U U U U
DS4000 Storage Manager Version 9 publications
Table 7 associates each document in the DS4000 Storage Manager (previously
FAStT Storage Manager) library with its related common user tasks.
Table 7. TotalStorage DS4000 Storage Manager Version 9 titles by user tasks
Title User Tasks
Planning Hardware
Installation
Software
Installation
Configuration Operation and
Administration
Diagnosis and
Maintenance
IBM TotalStorage
DS4000 Storage
Manager Version 9
Installation and
Support Guide for
Windows 2000/Server
2003, NetWare, ESX
Server, and Linux,
GC26-7706
U U U
IBM TotalStorage
DS4000 Storage
Manager Version 9
Installation and
Support Guide for
AIX, UNIX, Solaris
and Linux on
POWER, GC26–7705
U U U
IBM TotalStorage
DS4000 Storage
Manager Version 9
Copy Services User’s
Guide, GC26-7707
U U U U
IBM TotalStorage
FAStT Storage
Manager Version 9
Concepts Guide,
GC26-7661
U U U U U U
Notices used in this document
This document can contain the following notices that are designed to highlight key
information:
v Note: These notices provide important tips, guidance, or advice.
About this document xxiii
v Important: These notices provide information that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your IBM Eserver xSeries
™
or IntelliStation
®
system, and whom to call for
service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Check for technical information, hints, tips, and new device drivers at the IBM
Support Web site:
www-1.ibm.com/servers/storage/support/disk/
v Use an IBM discussion forum on the IBM Web site to ask questions.
You
can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documents that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of
error messages and error codes. If you suspect a software problem, see the
information for the operating system or program.
Using the documentation
Information about your xSeries or IntelliStation system and preinstalled software, if
any, is available in the documents that come with your system. This includes
printed documents, online documents, readme files, and help files. See the
troubleshooting information in your system documentation for instructions for
using the diagnostic programs. The troubleshooting information or the diagnostic
programs might tell you that you need additional or updated device drivers or
other software.
xxiv IBM TotalStorage DS4000: Hardware Maintenance Manual
Web sites
IBM maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates.
v For DS4000 information, go to the following Web site:
www-1.ibm.com/servers/storage/support/disk/
The support page has many sources of information and ways for you to solve
problems, including:
– Diagnosing problems, using the IBM Online Assistant
– Downloading the latest device drivers and updates for your products
– Viewing frequently asked questions (FAQ)
– Viewing hints and tips to help you solve problems
– Participating in IBM discussion forums
– Setting up e-mail notification of technical updates about your products
v You can order publications through the IBM Publications Ordering System at the
following Web site:
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi/
v For the latest information about IBM xSeries products, services, and support, go
to the following Web site:
www.ibm.com/eserver/xseries/
v For the latest information about the IBM IntelliStation information, go to the
following Web site:
www.ibm.com/pc/intellistation/
v For the latest information about operating system and HBA support, clustering
support, SAN fabric support, and Storage Manager feature support, see the
TotalStorage DS4000 Interoperability Matrix at the following We b site:
www.storage.ibm.com/disk/fastt/supserver.htm
Software service and support
Through IBM Support Line, for a fee you can get telephone assistance with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to the following We b site:
www.ibm.com/services/sl/products/
For more information about the IBM Support Line and other IBM services, go to
the following We b sites:
v www.ibm.com/services/
v www.ibm.com/planetwide/
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide
warranty service. Go to the following Web site for support telephone numbers:
www.ibm.com/planetwide
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
About this document xxv
Fire suppression systems
A fire suppression system is the responsibility of the customer. The customer’s own
insurance underwriter, local fire marshal, or a local building inspector, or both,
should be consulted in selecting a fire suppression system that provides the correct
level of coverage and protection. IBM designs and manufactures equipment to
internal and external standards that require certain environments for reliable
operation. Because IBM does not test any equipment for compatibility with fire
suppression systems, IBM does not make compatibility claims of any kind nor
does IBM provide recommendations on fire suppression systems.
How to send your comments
Your feedback is important to help us provide the highest quality information. If
you have any comments about this document, you can submit them in one of the
following ways:
v E-mail
Submit your comments electronically to:
starpubs@us.ibm.com
Be sure to include the name and order number of the document and, if
applicable, the specific location of the text you are commenting on, such as a
page number or table number.
v Mail
Fill out the Readers’ Comments form (RCF) at the back of this document and
return it by mail or give it to an IBM representative. If the RCF has been
removed, you can address your comments to:
International Business Machines Corporation
Information Development
Department GZW
9000 South Rita Road
Tucson, Arizona 85744–0001
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or
distribute the information in any way it believes appropriate without incurring any
obligation to you.
xxvi IBM TotalStorage DS4000: Hardware Maintenance Manual
Chapter 1. About hardware maintenance
This hardware maintenance manual contains basic information, such as
specifications and symptom lists, about many of the components of a fibre channel
configuration. Yo u can use this information to complete the tasks given in the
problem determination procedures provided in the IBM TotalStorage DS4000
Problem Determination Guide.
Note: Graphics used in this document are for illustrative purposes only. The
appearance of actual device may differ from the graphic.
The component information that is provided in this document has been extracted
from the individual Hardware Maintenance Manuals or Installation and User’s
Guides for each component. Therefore, you might find it helpful to see the
individual documents for specific components.
Note: For information about how to use and troubleshoot problems with the FC
6228 2 gigabit fibre channel adapter in IBM Eserver pSeries
®
AIX hosts, see
Fibre Channel Planning and Integration: User’s Guide and Service Information,
SC23-4329.
Where to start
Start with the General Checkout sections in each chapter to help you to diagnose
problems with the IBM fibre channel products that this document describes.
For error codes and error messages, see the Symptom-to-FRU Index for the server
that the fibre channel hub, adapter, or RAID controller is connected to.
Related documents
For information about managed hubs and switches that can be in your installation,
see the following publications:
v IBM 3534 SAN Fibre Channel Managed Hub Installation and Service Guide,
SY27-7616
v IBM SAN Fibre Channel Switch 2109 Model S08 Installation and Service Guide,
SC26-7350
v IBM SAN Fibre Channel Switch 2109 Model S16 Installation and Service Guide,
SC26-7352
This installation and service information can be found at the following Web site:
www-1.ibm.com/servers/storage/san/index.html
© Copyright IBM Corp. 2004 1
2 IBM TotalStorage DS4000: Hardware Maintenance Manual
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