IBM THINKPAD R50E SM TROUBLESHOOTING

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ThinkPad Service and Troubleshooting Guide

R50 Series

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ThinkPad Service and Troubleshooting Guide

R50 Series

Note

Before using this information and the product it supports, be sure to read the general information under Appendix A, “Important safety instructions”, on page 43, Appendix B, “Wireless related information”, on page 49, Appendix C, “Warranty information”, on page 53, and Appendix D, “Notices”, on page 75.

DANGER

v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening

the covers of this product or attached devices. Use the power cord with a properly grounded outlet.

v Do not leave the base of your computer in contact with your lap or any part of your body for an extended

period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v To reduce the risk of electric shock, do not use your computer in or near water.

v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical

storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm.

v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.

v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery

pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills.

v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.

v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough

handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.

v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.

v Avoid direct eye exposure with the laser beam contained in some drives.

First Edition (September 2003)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Important notice for users

Important regulatory notice for users

The ThinkPad®R50 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad R50 Series computer, please find and read Regulatory Notice for ThinkPad R50 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication.

Information about hard disk capacity

Instead of providing a recovery CD or a Windows methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition. (See “Recovering pre-installed software” on page 31.)

For more information about recovering your hard disk to the original preinstalled contents, refer to your on-system help source, Access IBM. Press the blue Access IBM button or click the Access IBM icon on your desktop, and then browse the Learn section for various topics that cover backing up and recovering.

CD with your computer, IBM®provides simpler

iv ThinkPad

R50 Series Service and Troubleshooting Guide

Finding information with Access IBM

The blue Access IBM button can help you in many situations when your computer is working normally; and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your computer and start the Access IBM Predesktop Area. If Windows does not start correctly, press the Access IBM button during the startup sequence of your computer and start the Access IBM Predesktop Area. Use this area to run diagnostics, restore your backups (assuming you have made backups using IBM Rapid Restore when you received your computer), start a utility that enables you to change your startup sequence, and get essential system information, and start the IBM BIOS Setup Utility where you can check and change BIOS settings.

™

Ultra), restore to factory contents (ie, what was there

Press the Access IBM button to open the application that brings all of IBM’s resources to you. On the next page, you will see the Welcome page of Access IBM that explains what each part of Access IBM holds to help you.

Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.

vi ThinkPad

R50 Series Service and Troubleshooting Guide

Important notice for users .......iii

Important regulatory notice for users ....iii

Information about hard disk capacity....iii

Finding information with Access IBM . . . v

Chapter 1. Overview of your new ThinkPad

computer .............1

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Chapter 2. Solving computer problems . . 11

Diagnosing problems .........12

Troubleshooting...........12

Error messages ..........12

Errors without messages .......17

A password problem ........18

A power switch problem .......19

Keyboard problems ........19

UltraNav problems.........20

Standby or hibernation problems ....21

Computer screen problems ......23

Battery problems .........24

Hard disk drive problems ......25

A startup problem .........26

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Your ThinkPad at a glance

Front view

Rear view

ThinkPad®R50 Series Service and Troubleshooting Guide

Features

Processor

v Intel®Pentium®M Processor

Memory

v Double data rate (DDR) synchronous dynamic random access memory

(DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed.

Storage device

v 2.5-inch hard disk drive

Display

The color display uses TFT technology:

v Size: 14.1 inch or 15.0 inch, depending on the model v Resolution:

– LCD: Up to 2048-by-1536, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control

Keyboard

v 87-key, 88-key, or 92-key v UltraNav

™

(TrackPoint®and touch pad)

v Fn key function v Access IBM button v Volume control buttons v ThinkLight

™

External interface

v Parallel connector (IEEE 1284A) v External-monitor connector v PC Card slot (Type II PC Card (one or two slots, depending on the model),

or Type III PC Card)

v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 2 Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models) v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay

™

Enhanced

v Docking connector

Chapter 1. Overview of your new ThinkPad computer 3

Features

v Integrated wireless LAN (IEEE 802.11a/b/g) feature (on some models) v Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated Bluetooth feature (on some models)

ThinkPad®R50 Series Service and Troubleshooting Guide

Specifications

Size 14-inch model

v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.)

15-inch model

v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating with no diskette in the drive: 8% to 95% – Operating with a diskette in the drive: 8% to 80%

Heat output

v 72 W (246 Btu/hr) maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 4.4 AH/6.6 AH (on some models)

Chapter 1. Overview of your new ThinkPad computer 5

Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

ThinkPad®R50 Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v Avoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access IBM, your on-board help system, for information on replacing your hard disk drive (open Access IBM by pressing the Access IBM button).

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, IBM will not reset it, and you might have to replace your system board or hard disk drive.

Other important tips

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access IBM, your on-board help system, for information on the location of these connectors (press the Access IBM button to open Access IBM).

v Register your ThinkPad products with IBM (refer to the Web page:

www.ibm.com/pc/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

v Only an authorized IBM ThinkPad repair technician should disassemble

and repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

Chapter 1. Overview of your new ThinkPad computer 7

Caring for your ThinkPad computer

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm-or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any fibers from the

cloth.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe the keytop surface with the cloth, ensuring no liquid drips on or

between the keys.

3. Allow to dry.

4. You can use compressed air to remove any crumbs and dust from beneath

the keys.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.

ThinkPad®R50 Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Chapter 1. Overview of your new ThinkPad computer 9

Caring for your ThinkPad computer

ThinkPad®R50 Series Service and Troubleshooting Guide

Chapter 2. Solving computer problems

Diagnosing problems .........12

Troubleshooting...........12

Error messages ..........12

Errors without messages .......17

A password problem ........18

A power switch problem .......19

Keyboard problems ........19

UltraNav problems.........20

Standby or hibernation problems ....21

Computer screen problems ......23

Battery problems .........24

Hard disk drive problems ......25

A startup problem .........26

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs (in Windows other than Windows XP,

Programs) and then to PC-Doctor for Windows.

3. Click PC-Doctor.

4. Choose one of the tests, from either Device Categories or Test Scripts.

Attention

Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The System Test of the Test Scripts runs some tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access IBM, your on-board help system. Open Access IBM by pressing the Access IBM button. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0175: Bad CRC1, stop POST task

0176: System Security The System has been tampered with.

ThinkPad®R50 Series Service and Troubleshooting Guide

The EEPROM checksum is not correct (block #6). Have the computer serviced.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If this does not solve the problem, have the computer serviced.

Message Solution

0177: Bad SVP data, stop POST task.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0190: Critical low-battery error

0191: System Security Invalid remote change requested.

0192: System Security IBM Embedded Security hardware tamper detected.

0199: System Security IBM Security password retry count exceeded.

01C8: More than one modem devices are found. Remove one of them. Press <Esc> to continue.

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct. Go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

The access to EEPROM has failed. Have the computer serviced.

The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.

The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the IBM BIOS Setup Utility.

The Security Chip has been replaced with a different one. Have the computer serviced.

This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the IBM BIOS Setup Utility.

Remove a Modem Mini-PCI Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced.

Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device. If this error message is displayed, remove the Ethernet device that you installed. Otherwise, press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

Solving computer problems

Chapter 2. Solving computer problems 13

Solving computer problems

Message Solution

0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached

firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have

one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test the computer by using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0232: Extended RAM error

0250: System battery error

0251: System CMOS checksum bad

0260: System timer error Have the computer serviced.

0270: Real time clock error

0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run IBM BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Have the computer serviced.

using the IBM BIOS Setup Utility.

ThinkPad®R50 Series Service and Troubleshooting Guide

Solving computer problems

Message Solution

0280: Previous boot incomplete

02D0: System cache error The cache is disabled. Have the computer serviced.

02F4: EISA CMOS not writable

02F5: DMA test failed Have the computer serviced.

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

1802: Unauthorized network card is plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized daughter card is plugged in - Power off and remove the daughter card.

Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

Have the computer serviced.

The Mini-PCI network card is not supported on this computer. Remove it.

The daughter card is not supported on this computer. Remove it.

Chapter 2. Solving computer problems 15

Solving computer problems

Message Solution

1810: Hard disk partition layout error

The power-on password prompt

The hard disk password prompt

A problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the IBM Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following:

v If the IBM Predesktop Area has been deleted

1. Press F1 to open the IBM BIOS Setup Utility.

2. Select Security->IBM Predesktop Area-> Access IBM Predesktop

3. Set this item to Disabled.

4. Save and exit.

If the above fails

1. Press Enter.

2. Double-click RECOVER TO FACTORY CONTENTS and follow

on-screen instructions. Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by IBM.

v Press F1 to open IBM BIOS Setup Utility, or Enter to start the IBM

Predesktop Area.

If the computer still does not start, call the IBM HelpCenter numbers are listed in “Calling IBM” on page 38.

A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

A hard disk password is set. Type the password and press Enter to use the computer.

Area.

. Telephone

If you still see the same error message, have the computer serviced.

Hibernation error The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Operating system not found.

Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence, using the IBM BIOS Setup Utility.

Fan error The cooling fan has failed. Have the computer serviced.

ThinkPad®R50 Series Service and Troubleshooting Guide

Solving computer problems

Message Solution

EMM386 Not Installed — Unable to Set Page Frame Base Address.

CardBus Configuration Error —Device Disabled

Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced.

Authentification of system services failed. Press <Esc> to resume.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

Go to IBM BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

The IBM Predesktop Area in the HDD is broken. To use the IBM Predesktop Area, get a Recovery CD, and recover the IBM Predesktop Area.

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page 23.

Solution:

If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly.

v The ac adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Chapter 2. Solving computer problems 17

Solving computer problems

Problem:

When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.

Solution:

Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem:

When I turn on the machine, only a white pointer appears on a blank screen.

Solution:

Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.

Problem:

My screen goes blank while the computer is on.

Solution

Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from standby or hibernation mode:

v Touch the TrackPoint or the touch pad.

v Press a key.

v Press the power switch

Problem:

The DOS full-screen looks smaller.

Solution:

If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.)

A password problem

Problem:

I forgot my password.

Solution:

If you forgot your power-on password, you must take your computer to an IBM authorized servicer or marketing representative to have the password canceled.

ThinkPad®R50 Series Service and Troubleshooting Guide

If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forgot your supervisor password, IBM will not reset your password. You must take your computer to an IBM authorized servicer or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

A power switch problem

Problem:

The system does not respond, and you cannot turn off the computer.

Solution:

Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

Keyboard problems

Problem:

All or some of the keys on the keyboard do not work.

Solving computer problems

Solution:

If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set.

If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem:

A number appears when you type a letter.

Solution

The numeric lock function is on. To disable it, press and hold Shift; then press NumLk.

Chapter 2. Solving computer problems 19

Solving computer problems

Problem:

All or some of the keys on the external numeric keypad do not work.

Solution:

Make sure that the external numeric keypad is correctly connected to the computer.

Problem

Some or all of the keys on the external keyboard do not work.

Solution

If you are using the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port Replicator II, make sure that the keyboard cable is correctly connected to the keyboard connector.

If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external keyboard. Try using a different external keyboard.

UltraNav problems

Problem:

The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution:

The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions:

v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes.

Problem:

The mouse or the pointing device does not work.

Solution:

Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse.

Make sure that the mouse or pointing-device cable is securely connected to the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port Replicator II.

If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program.

ThinkPad®R50 Series Service and Troubleshooting Guide

Note: For more information, see the manual supplied with the mouse.

Standby or hibernation problems

Problem:

The computer enters standby mode unexpectedly.

Solution:

If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser.

Problem:

The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).

Solution:

Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. Refer to

“Specifications” on page 5.

If these items are correct, have the computer serviced.

Problem:

The critical low-battery error message is displayed, and the computer immediately turns off.

Solving computer problems

Solution:

The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem:

When you take action to return from standby mode, the computer display remains blank.

Solution:

Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

Problem:

The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.

Chapter 2. Solving computer problems 21

Solving computer problems

Solution:

If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn.

v If the standby indicator is off, your computer is in hibernation mode or

power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

Problem:

Your computer does not enter standby or hibernation mode.

Solution:

Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.

Problem:

The Fn+F12 key combination does not make the computer enter hibernation mode.

Solution:

The computer cannot enter hibernation mode:

v If you are using one of the IBM communication PC Cards. To enter

hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. See Access IBM, your on-board help system, for information on removing the card (press the Access IBM button to open Access IBM).

v If the hibernation mode is not enabled. To enable it, do as follows:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernate tab.

4. Select the hibernate support checkbox.

5. Click OK.

Note: If you want to be able to enter hibernation mode by pressing

Fn+F12, you need to install IBM PM driver.

Problem:

Under Windows XP, the Fn+F3 key combination does not make the computer screen go blank.

ThinkPad®R50 Series Service and Troubleshooting Guide

Solution:

Windows XP enables multiple users to log on to the system at the same time. If you are the first user to have logged on to your computer, you can use the Fn+F3 key combination. Otherwise the combination will not work on your computer.

Computer screen problems

Problem:

The screen is blank.

Solution:

v Press Fn+F7 to bring up the image.

Note: If you use the Fn+F7 key combination to apply a presentation

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

v If you are using the AC adapter, or using the battery, and the battery

status indicator is on (is green), press Fn+Home to make the screen brighter.

v If the standby status indicator is on (is green), press Fn to resume from

the standby mode.

v If the problem persists, do the Solution in the problem below.

Solving computer problems

Problem:

The screen is unreadable or distorted.

Solution:

Make sure that:

v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct.

To check these settings, do as follows:

Open the Display Properties window.

1. Click the Settings tab.

2. Check whether the screen resolution and color quality are correctly set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure ″ATI Mobility xxxxx,″ or ″ATI Mobility FIRE GL xxxxx″ is

shown in the adapter information window.

Note: The device driver name xxxxx depends on the video chip that

has been installed on your computer.

Chapter 2. Solving computer problems 23

Solving computer problems

6. Click the Properties button. Check the ″Device status″ box and make

sure the device is working properly. If not, click the Troubleshooter button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and make

sure the device is working properly. If not, click the Troubleshooter button.

Problem:

Incorrect characters appear on the screen.

Solution:

Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.

Problem:

The screen stays on even after you turn off your computer.

Solution:

Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again.

Problem:

Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution:

This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Battery problems

Problem:

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution:

The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the optional Quick Charger is available, use it to charge the over-discharged battery.

If the battery cannot be fully charged in 24 hours, use a new battery.

Problem:

Your computer shuts down before the battery status indicator shows

ThinkPad®R50 Series Service and Troubleshooting Guide

Solving computer problems

empty.

Your computer operates after the battery status indicator shows empty.

Solution:

Discharge and recharge the battery.

Problem:

The operating time for a fully charged battery is short.

Solution:

Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.

Problem:

The computer does not operate with a fully charged battery.

Solution:

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem

The battery does not charge.

Solution

You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem:

The hard disk drive makes a rattling noise intermittently.

Solution:

The rattling noise might be heard when:

v The hard disk drive starts accessing the data or when it stops. v You are carrying the hard disk drive. v You are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:

The hard disk drive does not work.

Solution:

In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive by pressing the Insert key.

Chapter 2. Solving computer problems 25

Solving computer problems

A startup problem

Problem:

The Microsoft Windows operating system will not start.

Solution:

Use the Access IBM Predesktop Area to help solve or identify your problem. Starting the Access IBM Predesktop Area is easy. To open the Access IBM Predesktop Area, do the following:

1. Turn off your PC, and then turn it back on again.

2. Watch the screen carefully while your PC starts. When the message “To

interrupt normal startup, press the blue Access IBM button.” is displayed at the lower left of the screen, press the blue Access IBM button. The Access IBM Predesktop Area opens to the Utilities page. A window such as this will appear:

3. After the Access IBM Predesktop Area opens to the Utilities page, you

can select from the following icons:

v Start setup utility opens the IBM BIOS Setup Utility program. v Recover to factory contents erases all files on primary partition--the

C drive--and installs the software contents present when your PC was manufactured. Call the IBM HelpCenter for help and information before using this recovery method. (See the telephone numbers in this publication under “Calling IBM” on page 38.

ThinkPad®R50 Series Service and Troubleshooting Guide

Solving computer problems

v Restore your backups restores backups you have made with IBM

Rapid Restore Ultra, if backups have been made.

v Run diagnostics starts diagnostics tests to help determine whether

there are problems with your PC and what might be causing them.

v Create diagnostic disks helps you create special disks used during

diagnostic tests.

In the left panel of the Access IBM Predesktop Area, you can click the following to open other pages or exit the utility:

Startup enables you to change the order of devices in which the PC searches for the operating system during startup. In some situations, you might need to start the operating system from a CD drive rather than the hard disk. You specify those kinds of changes on this page.

Preferences presents various options, depending on your model and accessories, you can set for the Access IBM Predesktop Area.

Information gathers essential information about your PC that you can provide to call center technicians, if necessary.

Help provides information about the various pages in Access IBM Predesktop Area.

Exit closes the Access IBM Predesktop Area and resumes the startup sequence that was interrupted.

Starting IBM BIOS Setup Utility

Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer.

v Date/Time: Set the date and time.

v Security: Set security features.

v Startup: Set the startup device.

v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program.

To start IBM BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your computer

registry. For details, refer to the on-board help.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the ″To interrupt normal startup, press

the blue Access IBM button″ message is displayed at the lower-left of the screen, press the Access IBM button.

4. Double-click Start setup utility.

If you have set a supervisor password, the IBM BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help.

5. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

6. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

7. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the IBM BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

8. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

ThinkPad®R50 Series Service and Troubleshooting Guide

Recovering pre-installed software

Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Access IBM Predesktop Area.

If you installed the IBM Rapid Restore Ultra program, the Access IBM Predesktop Area also contains additional IBM Rapid Restore Ultra backups that reflect the contents of the hard disk as it existed at various points in time.

You can use the Access IBM Predesktop Area to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area. Access IBM Predesktop Area runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup.

After the Access IBM Predesktop Area opens you can perform a recovery operation, even if you are unable to start Windows. For more information about the IBM Rapid Restore Ultra program see “Backing up and restoring data” in Access IBM, your on-board help. For more information about the Access IBM Predesktop Area see “Interrupting the normal startup sequence” in Access IBM.

Recovering pre-installed software

To recover the hard disk to its original contents, do the following:

Note: The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C)

will be lost in the recovery process. If possible, be sure to back up copies of the files you have saved on your drive C before you begin.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer.

3. Turn on your computer. Watch the display carefully. When the following

message is displayed, press the blue Access IBM button to open the Access IBM Predesktop Area: ″To interrupt normal startup, press the blue Access IBM button.″

4. Double-click Recover to factory contents.

5. Follow the instructions on the screen.

6. When the recovery process finishes, press Enter key. Your computer will

restart with the pre-installed operating system, drivers, and software.

Chapter 2. Solving computer problems 31

Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM authorized servicer or IBM marketing representative.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. The Access IBM Predesktop Area and the Product Recovery program is not contained in the optional hard disk drive.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive.

ThinkPad®R50 Series Service and Troubleshooting Guide

Upgrading the hard disk drive

5. Open the computer display; then stand the computer on its side and

remove the hard disk drive by pulling the cover away from the computer.

6. Detach the cover from the hard disk drive.

7. Attach the cover to a new hard disk drive.

8. Insert the hard disk drive and its cover into the hard disk drive bay; then

firmly install them.

9. Close the computer display and place the computer with its bottom side

up. Reinstall the screw.

10. Reinstall the battery.

Chapter 2. Solving computer problems 33

Upgrading the hard disk drive

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

ThinkPad®R50 Series Service and Troubleshooting Guide

Replacing the battery

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Note: If you are using a PC Card, the computer might not be able to enter

2. Close the computer display, and turn the computer over.

3. Slide and hold the battery latch to the unlocked position 1, and remove

the battery 2.

Replacing the battery

hibernation mode. If this happens, turn off the computer.

4. Install a fully charged battery.

Chapter 2. Solving computer problems 35

Replacing the battery

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

ThinkPad®R50 Series Service and Troubleshooting Guide

Chapter 3. Getting help and service from IBM

Getting help and service ........38

Getting help on the Web ........38

Calling IBM ............38

Getting help around the world ......41

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, please go to www.microsoft.com. IBM offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your IBM preloaded Microsoft Windows product. For information please contact the IBM HelpCenter at the phone number(s) listed in “Calling IBM”.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

Calling IBM

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

You also can order publications through the IBM Publications Ordering System at www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide the applicable level of service.

ThinkPad®R50 Series Service and Troubleshooting Guide

Getting help and service

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

Chapter 3. Getting help and service from IBM 39

Getting help and service

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support

Country or region Language Telephone Number

Africa +44(0)1475 555 055

Argentina Spanish 0800-666-0011

Australia English 131-426

Austria German 01-24592-5901

Bolivia Spanish 0800-0189

Belgium Dutch 02-210 9820

Brazil Portuguese 55-11-3889-8986

Canada English/ French 1-800-565-3344

Chile Spanish 800-224-488

China Mandarin 800-810-1818

China (Hong Kong S.A.R.) Cantonese

Colombia Spanish 980-912-3021

Denmark Danish 45 20 82 00

Ecuador Spanish 1-800-426911 (option #4)

Finland Finnish 09-459 69 60

France French 02 38 55 74 50

Germany German 07032-1549 201

India English 1600-44-6666

Indonesia Bahasa/Indonesian/English (62)21-523-8535

Ireland English 01-815-9202

Italy Italian 02-7031-6101

Japan Japanese/English 0120-887-874

Luxembourg French 298-977-5063

Malaysia English (60)3-7727-7800

Mexico Spanish 001-866-434-2080

French 02-210 9800

Toronto 416-383-3344

Home PC 852-2825-7799 English Putonghua

Commercial PC

852-8205-0333

Overseas calls

81-44-230-2037

ThinkPad®R50 Series Service and Troubleshooting Guide

Getting help and service

Country or region Language Telephone Number

Middle East +44(0)1475 555 055

Netherlands Dutch 020-514 5770

New Zealand English 0800-446-149

Norway Norwegian 66 81 11 00

Peru Spanish 0-800-50-866

Philippines English (63)2-995-2225

Portugal Portuguese 21-791-5147

Russia Russian 095-940-2000

Singapore English (65)1-800-840-9911

Spain Spanish 91-662-4216

Sweden Swedish 08-477 4420

Switzerland German/French/Italian 058-333-0900

Taiwan Mandarin 886-2-2725-9799

Thailand Thai (66)2-273-4000

Turkey Turkish 00-800-446-32-041

United Kingdom English 0-1475-555 055

United States English 1-800-426-7378

Uruguay Spanish 000-411-005-6649

Venezuela Spanish 0-800-100-2011

Vietnam English/Vietnamese Ho Chi Minh

(84)8-829-5160 Hanoi (84)4-843-6675

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

Chapter 3. Getting help and service from IBM 41

Getting help and service

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.ibm.com/pc/support, and click Warranty. Eligible IBM computers are identified by their four-digit machine types. For more information about International Warranty Service, see Service Announcement 601-034 at www.ibm.com. Click Support & downloads, click Announcement letters, and click Announcements search.IntheSearch by letter number only field, type 601-034, and click Search.

ThinkPad®R50 Series Service and Troubleshooting Guide

Appendix A. Important safety instructions

DANGER

Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet.

To Connect

Turn everything OFF.

First, attach all cables to devices.

Attach the signal cables to receptacles.

Attach the power cord to an outlet.

To Disconnect

Turn everything OFF.

First, remove the power cord from the outlet.

Remove signal cables from receptacles.

Remove all cables from devices.

Turn the device ON.

DANGER

Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:

v Do not use your computer in or near water.

v During electrical storms:

– Do not use your computer with the telephone cable connection.

– Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER: Power Cords and Power Adapters

Use only the power cords and power adapters supplied by the product manufacturer.

Do not use any power adapter that shows corrosion at the AC input pins and/or shows signs of overheating (such as degraded plastic) at the AC input or anywhere on the power adapter.

Do not use any power cords where the input (plug) pins or the output (receptacle) pins show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

Always ensure that all power cord connections are securely and completely plugged into receptacles.

44 ThinkPad

Never wrap a power cord around the power adapter or other object. Doing so can cause the cord to fray, crack or crimp.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a potential short circuit.

R50 Series Service and Troubleshooting Guide

DANGER: Batteries

Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to ″vent″ from the battery. Never attempt to open or service any battery. Do not crush, puncture, or incinerate the battery or short the metal contacts. Do not expose the battery to water or other liquids.

Only charge the rechargeable battery pack pursuant to instructions included in the product’s documentation.

The battery pack can degrade when they are left unused for long periods of time. For some batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let Lithium-Ion batteries completely discharge or, store these batteries in a discharged state.

If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

DANGER: Storing the rechargeable battery pack

The battery pack should be stored at room temperature, charged to approx. 30 to 50 % of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:

v Replace only with a battery of the type recommended by IBM.

v Keep the battery pack away from fire.

v Do not expose it to water or rain.

v Do not attempt to disassemble it.

v Do not short-circuit it.

v Keep it away from children.

Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company’s safety standards.

Appendix A. Important safety instructions 45

DANGER

If the backup battery is incorrectly replaced, there is danger of explosion.

The lithium battery contains lithium and can explode if it is not properly handled or disposed of.

Replace only with a battery of the same type.

To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company’s safety standards.

DANGER

Follow the instruction below when installing or reconfiguring the CDC or Mini PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when you install the CDC or Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

46 ThinkPad

CAUTION:

When you have added or upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.

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CAUTION: Heat and Product Ventilation

Computers generate heat when turned on and when charging batteries. Never block, cover or disable ventilation slots and fans.

DANGER: Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during an electrical storm.

v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone line

has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines.

v Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning.

v Do not use the telephone to report a gas leak in the vicinity of the leak.

v Use only No. 26 AWG or larger (thicker) telephone cable.

Laser compliance statement

An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT

The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture.

In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products.

Appendix A. Important safety instructions 47

DANGER

Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside.

Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments.

48 ThinkPad

Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Save these instructions.

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Appendix B. Wireless related information

Wireless interoperability

Wireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and

approved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless

Ethernet Compatibility Alliance).

Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1.1 as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card:

v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v Human Interface Devices (Keyboard/Mouse)

Usage environment and your health

Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, IBM believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of

the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situation or environment, the use of Wireless LAN Mini-PCI Adapter or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g. airport or hospital), you are encouraged to ask for authorization to use Wireless LAN Mini-PCI Adapter or Bluetooth Daughter Card prior to turning on the ThinkPad computer.

Authorized Operation Within the United States and Canada

The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction.

50 ThinkPad

For systems with 802.11b wireless function supporting Extended Channel Mode:

This device may only be used with Access Points, which are authorized for use within the geography in which they are being used. The use of this device with an Access Point that is not Wi-Fi compliant and not authorized to be used in your geography could result in violation of government regulations. Consult the network administrator, the instruction manual, or the approval label for the Access Point to determine the authorization of your Access Point in your specific country or geographic region.

“Extended Channel Mode” should only be selected when the device is operated outside the USA and Canada to avoid the unlikely possibility of unauthorized operation. The use of this device outside the United States and Canada in “Extended Channel Mode” may use frequencies not authorized for use in the United States and Canada. When used with an authorized Wireless Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies.

Please reconfigure selected frequencies when you travel from one country to another.

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Enabling Extended Channel Mode

In countries other than the United States and Canada, extra IEEE 802.11b channels may be supported. If you have a problem to connect an Access Point, please contact your system administrator or check your Access Point to know which channel is used. And if the 802.11b channel is 12 or greater, you will need to enable “Extended Channel Mode” with next steps.

1. Start Windows 2000/XP. Logon with administrative privileges.

2. Right mouse click on My computer on Desktop and select Property.

3. Click on Hardware Tab and push Device Manager Button.

4. Double-click on Network Adapter, locate a wireless adapter device, right

mouse click on the device and select Property.

5. Click on Advanced Tab.

6. Select “Extended Channel Mode” and set the value to “Enable”.

Note: This will be applied for systems with 802.11b wireless function

supporting Extended Channel Mode.

Appendix B. Wireless related information 51

52 ThinkPad

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Appendix C. Warranty information

This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty.

Warranty service and support

With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

v Engineering Change management - Occasionally, there might be changes

that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered under warranty service:

v Replacement or use of non-IBM parts. All IBM parts contain a 7-character

identification in the format IBM FRU XXXXXXX.

v Identification of non-IBM software problem sources.

v Installation of customer replaceable units (CRUs).

v Installation and configuration of machine code or licensed internal code

that is designated as customer installable.

If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service.

Before you call for service

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software.

Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform.

If you suspect a software problem, refer to the information for the operating system or application program.

Calling for service

Please have the following information ready:

v Machine type, model, and serial number v Description of the problem v Exact wording of any error messages v Hardware and software configuration information

To find the telephone number for the HelpCenter nearest you, see “Telephone numbers” in Chapter 3, “Getting help and service from IBM”, on page 37

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R50 Series Service and Troubleshooting Guide

IBM Statement of Limited Warranty Z125-4753-07 11/2002

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part3-Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term ”Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term ”Machine" does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing in this Statement of Limited

Warranty affects any statutory rights of consumers that cannot be waived or limited by contract.

What this Warranty Covers

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications ("Specifications") which are available on request. The warranty period for the Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information. The date on your invoice or sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part. Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

What this Warranty Does not Cover

This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine,

or installed subsequently;

v failure resulting from misuse (including but not limited to use of any

Machine capacity or capability, other than that authorized by IBM in writing), accident, modification, unsuitable physical or operating environment, or improper maintenance by you;

Appendix C. Warranty information 55

v failure caused by a product for which IBM is not responsible; and v any non-IBM products, including those that IBM may procure and provide

with or integrate into an IBM Machine at your request.

The warranty is voided by removal or alteration of identification labels on the Machine or its parts. IBM does not warrant uninterrupted or error-free operation of a Machine. Any technical or other support provided for a Machine under warranty, such as assistance via telephone with "how-to" questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF

ANY KIND.

How to Obtain Warranty Service

If the Machine does not function as warranted during the warranty period, contact IBM or your reseller to obtain warranty service. If you do not register the Machine with IBM, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What IBM Will Do to Correct Problems

When you call for service, you must follow the problem determination and resolution procedures that IBM specifies. A technician will attempt to make an initial diagnosis of your problem and help you resolve it over the telephone. The type of warranty service applicable to your Machine is specified in Part 3

- Warranty Information. You are responsible for downloading and installing designated Machine Code (microcode, basic input/output system code (called ″BIOS″), utility programs, device drivers, and diagnostics delivered with an IBM Machine) and other software updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides. If your problem can be resolved with a Customer Replaceable Unit ("CRU") (e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone, through your application of Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If IBM is unable to do either, you may return the Machine to your place of purchase and your money will be refunded. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

56 ThinkPad

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement

R50 Series Service and Troubleshooting Guide

becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

Your Additional Responsibilities

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service. You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided: a. follow the service request procedures that IBM or your reseller

provides;

b. backup or secure all programs, data, and funds contained in the

Machine;

c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit IBM to fulfill its obligations; and

d. inform IBM or your reseller of changes in the Machine’s location.

4. (a) ensure all information about identified or identifiable individuals

(Personal Data) is deleted from the Machine (to the extent technically possible), (b) allow IBM, your reseller or an IBM supplier to process on your behalf any remaining Personal Data as IBM or your reseller considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to other IBM service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data.

Limitation of Liability

IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges. Neither IBM nor your reseller are responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM for any reason. You should remove all such information from the Machine prior to its return. Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than

Appendix C. Warranty information 57

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the charges (if

recurring, 12 months’ charges apply) for the Machine that is subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″).

This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Part 2 - Country-unique Terms

58 ThinkPad

Governing Law

Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.

AMERICAS

ARGENTINA Governing Law: The following is added after the first sentence:

R50 Series Service and Troubleshooting Guide

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires.

BRAZIL Governing Law: The following is added after the first sentence:

Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro, RJ.

PERU Limitation of Liability: The following is added at the end of this section:

In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by IBM’s willful misconduct ("dolo") or gross negligence ("culpa inexcusable").

NORTH AMERICA

How to Obtain Warranty Service: The following is added to this Section:

To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378).

CANADA Limitation of Liability: The following replaces item 1 of this section:

1. damages for bodily injury (including death) or physical harm to real

property and tangible personal property caused by IBM’s negligence; and

Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence:

laws in the Province of Ontario.

UNITED STATES Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA What this Warranty Covers: The following paragraph is added to this Section:

The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this Section:

Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or

Appendix C. Warranty information 59

household use or consumption, then none of the limitations in this paragraph apply.

Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence:

laws of the State or Territory.

CAMBODIA, LAOS, AND VIETNAM

Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of the State of New York, United States of America.

CAMBODIA, INDONESIA, LAOS, AND VIETNAM Arbitration: The following is added under this heading:

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the SIAC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

60 ThinkPad

HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of Hong Kong Special Administrative Region of China.

INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and

tangible personal property will be limited to that caused by IBM’s negligence; and

2. as to any other actual damage arising in any situation involving

nonperformance by IBM pursuant to, or in any way related to the subject

R50 Series Service and Troubleshooting Guide

of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim. For purposes of this item, the term "Machine" includes Machine Code and Licensed Internal Code ("LIC").

Arbitration: The following is added under this heading

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore, India in accordance with the laws of India then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Bar Council of India. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

JAPAN Governing Law: The following sentence is added to this Section:

Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust.

MALASIA Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph

is deleted.

NEW ZEALAND What this Warranty Covers: The following paragraph is added to this Section:

The warranties specified in this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section:

Appendix C. Warranty information 61

Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you

acquired the Machine″ in the first sentence: laws of the State of New York, United States of America (except when local law requires otherwise).

PHILIPPINES Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following: SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR Arbitration: The following is added: under this heading

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

62 ThinkPad

SINGAPORE Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in

the fifth paragraph are deleted.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller.

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How to Obtain Warranty Service:

If you purchase a Machine in Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San Marino, Sweden, Switzerland, United Kingdom or Vatican State, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM, provided the Machine has been announced and made available by IBM in the country in which you wish to obtain service. If you purchased a Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchase a Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM approved service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider.

Add the following paragraph in Western Europe (Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, San Marino, Sweden, Switzerland, United Kingdom, Vatican State):

The warranty for Machines acquired in Western Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries.

Governing Law:

The phrase "the laws of the country in which you acquired the Machine" is replaced by:

1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,

Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2) ″the laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,

Appendix C. Warranty information 63

Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa, Namibia, Lesotho and Swaziland.

Jurisdiction: The following exceptions are added to this section:

1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in

Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited

Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4) in France, Algeria, Benin,

Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all

disputes arising out of this Statement of Limited Warranty or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes arising out of or in relation to the interpretation, the violation, the termination, the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by, the competent court of a) Athens for Greece, b) Tel Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain;

64 ThinkPad

R50 Series Service and Troubleshooting Guide

and 9) in the United Kingdom, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts.

Arbitration: The following is added under this heading:

In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising

out of this Statement of Limited Warranty or related to its violation, termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties. Therefore, pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may, however, institute proceedings in a competent court in the country of installation.

In Estonia, Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki, Finland in accordance with the arbitration laws of Finland then in effect. Each party will appoint one arbitrator. The arbitrators will then jointly appoint the chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of Commerce in Helsinki will appoint the chairman.

EUROPEAN UNION (EU)

THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties provided in this Statement of Limited Warranty.

How to Obtain Warranty Service: The following is added to this section:

To obtain warranty service from IBM in EU countries, see the telephone listing inPart3-Warranty Information. You may contact IBM at the following address: IBM Warranty & Service Quality Dept. PO Box 30 Spango Valley Greenock Scotland PA16 0AH

Appendix C. Warranty information 65

AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. IBM’s liability for any damages and losses that may arise as a consequence

of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if IBM is at fault) or of such cause, for a maximum amount equal to the charges you paid for the Machine. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable.

2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR

RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

66 ThinkPad

FRANCE AND BELGIUM Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. IBM’s liability for any damages and losses that may arise as a consequence

of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if IBM is at fault), for a maximum amount equal to the charges you paid for the Machine that has caused the damages. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable.

2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR

R50 Series Service and Troubleshooting Guide

IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The warranty period for Machines is 12 months from the date of delivery. The limitation period for consumers in action for breach of warranty is the statutory period as a minimum. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

The second paragraph does not apply.

What IBM Will Do to Correct Problems: The following is added to this section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

EGYPT Limitation of Liability: The following replaces item 2 in this section:

as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code (″LIC″).

Applicability of suppliers and resellers (unchanged).

FRANCE Limitation of Liability: The following replaces the second sentence of the first

paragraph of this section:

Appendix C. Warranty information 67

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

GERMANY What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The minimum warranty period for Machines is twelve months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

The second paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to this section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

68 ThinkPad

HUNGARY Limitation of Liability: The following is added at the end of this section:

The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life, physical well-being, or health that has been caused intentionally, by gross negligence, or by a criminal act. The parties accept the limitations of liability as valid provisions and state that the Section 314.(2) of the Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability.

IRELAND What this Warranty Covers: The following is added to this section:

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.

Limitation of Liability: The following replaces the terms of section in its entirety:

For the purposes of this section, a ″Default″ means any act, statement,

R50 Series Service and Troubleshooting Guide

omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM. This section sets out the extent of IBM’s liability and your sole remedy.

1. will accept unlimited liability for death or personal injury caused by the

negligence of IBM.

2. Subject always to the Items for Which IBM is Not Liable below, IBM will

accept unlimited liability for physical damage to your tangible property resulting from the negligence of IBM.

3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual

damages for any one Default will not in any event exceed the greater of 1) EUR 125,000, or 2) 125% of the amount you paid for the Machine directly relating to the Default.

Items for Which IBM is Not Liable

Save with respect to any liability referred to in item 1 above, under no circumstances is IBM, its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

SLOVAKIA Limitation of Liability: The following is added to the end of the last paragraph:

The limitations apply to the extent they are not prohibited under §§ 373-386 of the Slovak Commercial Code.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this section:

IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM.

UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its

entirety:

For the purposes of this section, a ″Default″ means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of

Appendix C. Warranty information 69

which IBM is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default. Circumstances may arise where, because of a Default, you are entitled to recover damages from IBM. This section sets out the extent of IBM’s liability and your sole remedy.

1. IBM will accept unlimited liability for: a. death or personal injury caused by the negligence of IBM; and b. any breach of its obligations implied by Section 12 of the Sale of Goods

Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or any statutory modification or re-enactment of either such Section.

2. IBM will accept unlimited liability, subject always to the Items for Which

IBM is Not Liable below, for physical damage to your tangible property resulting from the negligence of IBM.

3. IBM’s entire liability for actual damages for any one Default will not in

any event, except as provided in items 1 and 2 above, exceed the greater of 1) Pounds Sterling 75,000, or 2) 125% of the total purchase price payable or the charges for the Machine directly relating to the Default.

These limits also apply to IBM’s suppliers and resellers. They state the maximum for which IBM and such suppliers and resellers are collectively responsible.

Items for Which IBM is Not Liable

Save with respect to any liability referred to in item 1 above, under no circumstances is IBM or any of its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

Part3-Warranty Information

70 ThinkPad

This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service IBM provides.

Warranty Period

The warranty period may vary by country or region and is specified in the table below.

R50 Series Service and Troubleshooting Guide

Note: “Region” means either Hong Kong or Macau Special Administrative

Region of China.

Machine Type

1829 All Parts and Labor - 1 year 1 and 3

1830 All Parts and Labor - 3 years 1 and 3

1831 All Parts and Labor - 3 years 1 and 2

1832 All Parts and Labor - 3 years 1 and 3

1833 All Parts and Labor - 3 years 1 and 2

1836 US Parts and Labor - 1 year 1 and 3

1840 All Parts and Labor - 4 years 1 and 3

1841 All Parts and Labor - 4 years 1 and 2

Country or Region of Purchase

Warranty period Types of

Warranty Service

A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for:

1. parts and labor during the first year of the warranty period; and

2. parts only, on an exchange basis, in the second and third years of the

warranty period. IBM will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

When more than one type of warranty service is listed, IBM will determine which type of warranty service is appropriate for the repair.

Types of Warranty Service

If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Warranty service may be provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM’s normal service area, contact your local IBM representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do not return the defective

Appendix C. Warranty information 71

CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

2. On-site Service

IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines,

certain repairs may require sending the Machine to an IBM service center.

3. Courier or Depot Service

You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification. This type of service is called ThinkPad EasyServ or EasyServ in some countries.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

72 ThinkPad

The IBM Machine Warranty worldwide web site at www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM’s Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The IBM Statement of

Limited Warranty is also available on this site in 29 languages.

To obtain warranty service contact IBM or your IBM reseller.

R50 Series Service and Troubleshooting Guide

HelpCenter telephone numbers

Phone numbers are subject to change without notice.

Country or Region Telephone Number Country or Region Telephone Number

Africa +44(0)1475 555 055 Malaysia (60)3-7727-7800

Argentina 0800-666-0011 Mexico 001-866-434-2080

Australia 131-426 Middle East +44(0)1475 555 055

Austria 01-24592-5901 Netherlands 020-514 5770

Belgium Dutch 02-210 9820

Bolivia 0800-0189 Norway 66 81 11 00

Brazil 55-11-3889-8986 Peru 0-800-50-866

Canada 1-800-565-3344

Chile 800-224-488 Portugal 21-791-5147

China (PRC) 800-810-1818 Russia 095-940-2000

China (Hong Kong S.A.R.)

Columbia 980-912-3021 Spain 91-662-4216

Denmark 45 20 82 00 Sweden 08-477 4420

Ecuador 1-800-426911 (option

Finland 09-459 69 60 Taiwan 886-2-2725-9799

France 02 38 55 74 50 Thailand (66)2-273-4000

Germany 07032-1549 201 Turkey 00-800-446-32-041

India 1600-44-6666 United Kingdom 0-1475-555 055

Indonesia (62)21-523-8535 United States 1-800-426-7378

Ireland 01-815-9202 Uruguay 000-411-005-6649

Italy 02-7031-6101 Venezuela 0-800-100-2011

Japan 0120-887-874 Vietnam Ho Chi Minh

Luxembourg 298-977-5063

French 02-210 9800

Toronto 416-383-3344

Consumer customers 852-2825-7799 Business customers 852-8205-0333

#4)

New Zealand 0800-446-149

Philippines (63)2-995-2225

Singapore (65)1-800-840-9911

Switzerland 058-333-0900

(84)8-829-5160 Hanoi (84)4-843-6675

Guarantee supplement for Mexico

This supplement is considered part of IBM’s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply.

Appendix C. Warranty information 73

All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. IBM is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.

Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.

In the event that warranty repair is required please call the Help Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center exist in your city, location or within 50 miles of your city or location, the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center. Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address.

To obtain a list of Authorized Service Centers, please visit: www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mexico.html

IBM de México, Manufactura y Tecnología, S. A. de C. V. Camino a El Castillo 2200 El Salto, Jalisco C.P. 45680, Tel. 01-800-3676900

74 ThinkPad

R50 Series Service and Troubleshooting Guide

Appendix D. Notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

Processing date data

This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

References to the Web site addresses

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Electronic emission notices

Federal Communications Commission (FCC) Statement

ThinkPad R50, machine type 1829, 1830, 1831, 1832, 1833, 1836, 1840 and 1841

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

76 ThinkPad

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

R50 Series Service and Troubleshooting Guide

International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193

Tested To Comply With FCC Standards

FOR HOME OR OFFICE USE

Industry Canada Class B Emission Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.

European Community Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

This product satisfies the Class B limits of EN 55022.

Product notice requirements

The following notice applies to machines equipped with both a DVD and a TV-out function:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing use only, unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Environmental notices for Japan

If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In

Appendix D. Notices 77

accordance with the Law for Promotion of Effective Utilization of Resources, IBM Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers. For details, visit the IBM Web site at www.ibm.com/jp/pc/service/recycle/

Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers by the manufacturer was begun on October 1, 2003. For details, visit the IBM Web site at www.ibm.com/jp/pc/service/recycle/personal.html

Disposing of a ThinkPad computer component containing heavy metal

The printed circuit board of a ThinkPad computer contains heavy metal. (Soldering with lead is used on the printed circuit board.) To properly dispose of the disused printed circuit board, follow the instructions in Collecting and recycling a disused ThinkPad computer.

Disposing of a disused lithium battery

A button-shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery. If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery

78 ThinkPad

If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

Handling a disused ThinkPad battery pack

Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. You can also see the instructions at www.ibm.com/jp/pc/recycle/battery

If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.

R50 Series Service and Troubleshooting Guide

Trademarks

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

IBM IBM (logo) HelpCenter PS/2 Rapid Restore

ThinkLight ThinkPad TrackPoint Ultrabay UltraNav

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.

Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm)

Other company, product, or service names may be the trademarks or service marks of others.

Appendix D. Notices 79

80 ThinkPad

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Appendix D. Notices 81

To obtain your Notes and/or SmartSuite CD: To order, call 800-690-3899 (U.S. or Canada). Note: Only one CD per license. Please allow 10 to 15 working days for delivery. NO RETURNS ACCEPTED.

Important:

You are entitled to one CD per license. The CD and standard shipping are provided at no additional charge. Any applicable duties and taxes imposed by local jurisdictions are extra.

NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation. Lotus, 1-2-3, SmartSuite, Word Pro, Organizer, and Notes are trademarks of Lotus Development Corporation. IBM and HelpCenter are trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product, and services names may be trademarks or service marks of others. This offer is subject to change or cancellation without notice. © Copyright IBM Corporation 1999 2002. All rights reserved.

82 ThinkPad

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Appendix D. Notices 83

Pour obtenir le(s) CD Notes et/ou SmartSuite :

Pour commander, composez le 800-6903899 (Etats-Unis ou Canada).

Remarque : Un seul CD par licence. Comptez 10 à 15 jours ouvrables pour la

réception du produit. AUCUN RENVOI NE SERA ACCEPTE..

Important :

Vous n’avez droit qu’a un seul CD par licence. Le CD et les frais d’envoi sont gratuits, mais les taxes et droits en vigueur localement seront factures.

AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES. ILS SONT FOURNIS “EN L’ETAT” SANS AUCUNE GARANTIE D’AUCUNE SORTE. IBM EXCLUT TOUTE GARANTIE, EXPRESSE OU IMPLICITE, NOTAMMENT TOUTE GARANTIE DE QUALITE ET D’ADEQUATION A UN USAGE PARTICULIER.

U.S. Government Users Restricted Rights - Utilisation, duplication ou divulgation limitées par le Contract Schedule ADP GSA avec IBM Corporation. Lotus, 1-2-3, SmartSuite, Word Pro, Organizer, et Notes sont des marques déposées de Lotus Development Corporation. IBM et HelpCenter sont des marques déposées de International Business Machines Corporation aux Etats-Unis et/ou dans d’autres pays. Les noms d’autres services, produits ou sociétés peuvent être des marques déposées ou de service d’autres sociétés. Cette offre peut faire l’objet d’annulation ou de modification sans avis pré © Copyright IBM Corporation 1999 2002. Tous droits réservés.

Part Number / Numéro de référence 49P1094

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Lotus SmartSuite Millennium Edition - License/CD

SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks. Other highlights include:

• Lotus 1-2-3® spreadsheet

Lotus 1-2-3 Millennium Edition for Windows combines over 15 years of computer productivity innovations into the world's most famous spreadsheet. 1-2-3 Millennium Edition delivers new easy-to-use tools to help users complete everyday tasks efficiently and effectively.

• the NEW FastSite intranet publisher

Making its debut is Lotus FastSite -- the suite's new document publishing tool for the Web.

• Organizer® time and contact manager

Lotus Organizer is the award-winning personal and group scheduler with more than 20 million users worldwide.

• Word Pro® word processor

Lotus Word Pro Millennium Edition for Windows increases word processing productivity for end users by

providing the most advanced technology in the areas of Internet publishing, file compatibility, and speech recognition.

• Freelance Graphics® presentation graphics

Lotus Freelance Graphics Millennium Edition for Windows transforms presentation graphics into an

everyday visual communications tool for individuals and teams

• Approach® database

Lotus Approach Millennium Edition for Windows is the award-winning relational database that provides

an easy way to query, report on, and analyze data.

• ScreenCam® multimedia software

Lotus ScreenCam is Lotus' 32-bit PC Screen capture software for Windows.

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Appendix D. Notices 85

• and SmartCenter Internet information manager

Lotus SmartCenter is SmartSuite Millennium Edition's customizable command center designed to work like a file cabinet. SmartCenter offers users a simple way to access and organize information from SmartSuite applications, Lotus Notes and the Internet.

Notes R5 with Messaging License

Also included is a Lotus Notes R5 with Messaging license (No Cal) - the most advanced messaging client for the intranet. Notes Mail is the messaging client in the Lotus Notes family of versatile, easy-to-use clients. With integrated e-mail, Web acess, POP3 support, group scheduling, newsgroups, document libraries and discussions, no other messaging client can match the power and convenience of Lotus Notes. To obtain your CD please complete the enclosed fulfilment form or obtain media through your Lotus reseller.

KEY FEATURES AND BENEFITS

NEW! Lotus FastSite

A streamlined desktop application that makes Internet publishing fast and easy. You created the content; now you can easily format it for publishing to the Internet or your company's intranet.

Year 2000 Ready

Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's definition for year 2000 readiness.*

Compatibility

With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and most other strategic enterprise systems.

Synergy with Lotus eSuite

Share data between eSuite and SmartSuite applications, preserving both content and format.

Minimum System Requirements

SmartSuite Millennium Edition requires:

Hardware

IBM PC or compatible (486 or higher) VGA adapter and monitor CD-ROM drive (3.5" media exchange available) a mouse or other pointing device.

Software

MS Windows

Memory

8MB RAM for Windows. (12MB or more recommended) 16MB RAM for Windows NT FastSite requires 16MB of RAM.

Disk Space

96MB available disk space to install the minimum features; 29MB of available disk space required to run from CD-ROM drive.

Browsers

Lotus FastSite requires Microsoft Internet Explorer

3.02 or later (included).

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86 ThinkPad

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Conditions of Use

If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus SmartSuite Millennium with this IBM PC, this document entitles you to order a CD-Rom version of SmartSuite Millennium edition for a nominal charge for use with Microsoft Windows 98, Microsoft Windows 95 or Microsoft Windows NT 4.0. If you already have a valid licence for Lotus Notes Mail, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus Notes Mail with this IBM PC, this document entitles you to order a CD-Rom version of Lotus

Notes Mail for a nominal charge for use with Microsoft Windows.

IBM International Program Licence Agreement

This offer is governed by copyright law and the IBM International Program Licence Agreement that comes with your IBM PC. Your use of the Lotus SmartSuite Millennium programs or CD-Rom described in this offer constitutes acceptance of these terms.

License Information/Additional Terms and Conditions These programs are not for resale. Proof of Entitlement

The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement.

Program Service

Only 30-day "up and running" support is available. See inside this document for information regarding Lotus Customer Support options.

Statement of Service

These programs are provided "AS IS".

PROGRAMS DESIGNATED AS "NO" ARE PROVIDED WITHOUT A PROGRAM WARRANTY. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

U.S. Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation. Lotus, 1-2-3, SmartSuite, Approach, Freelance Graphics, Word Pro, ScreenCam, TeamReview, TeamConsolidate, TeamMail, SmartCenter, and Organizer are trademarks of Lotus Development Corporation. IBM is a trademark of International Business Machines Incorporated. Microsoft and Windows NT are trademarks or registered trademarks of Microsoft Corporation. CompuServe is a trademark of CompuServe Incorporated. Other company, product, and services names may be trademarks or service marks of others. This offer is subject to change or cancellation without notice. Lotus SmartSuite Millennium or support might not be available in all languages or countries.

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Appendix D. Notices 87

IBM Introductory Support

Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge

for 30 days from date of

purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or

have a question about Lotus SmartSuite Millennium: (1) Be at your computer. (2) Document what you were doing when the problem occurred; write

down the exact text of any messages displayed on your screen.

(3) Create a backup of any files for which you are seeking support.

This service provides "Up and Running" assistance only. Refer to the IBM documentation that comes with your

IBM PC for details of where to

call for this free introductory telephone support.

Lotus Warranty Support

Lotus Warranty support is not included with this offer.

Lotus on the Web

The Lotus Web site provides you with complete access to information about Lotus, its products, Business Partners,

Solutions and Education. Access the site at http://www.lotus.com

Paid Support

You can obtain more extensive support (such as assistance to 'how to'questions) for a fee through Lotus directly

on +44-870-6006123

For more information about Lotus support options, visit the Lotus support web pages at

www.support.lotus.com

For queries with regard to your Smartsuite CD order fulfillment (from the coupon supplied) please E-Mail to:

Ibm_millennium@modusmedia.com

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Appendix D. Notices 89

IBM THINKPAD R50E SM TROUBLESHOOTING

Specifications and Main Features

Frequently Asked Questions

User Manual

Important notice for users

Important regulatory notice for users

Information about hard disk capacity

Finding information with Access IBM

Contents

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance

Features

Specifications

Caring for your ThinkPad computer

Chapter 2. Solving computer problems

Diagnosing problems

Troubleshooting

Error messages

Errors without messages

A password problem

A power switch problem

Keyboard problems

UltraNav problems

Standby or hibernation problems

Computer screen problems

Battery problems

Hard disk drive problems

A startup problem

Other problems

Starting IBM BIOS Setup Utility

Recovering pre-installed software

Upgrading the hard disk drive

Replacing the battery

Chapter 3. Getting help and service from IBM

Getting help and service

Getting help on the Web

Calling IBM

Getting help around the world

Appendix A. Important safety instructions

Laser compliance statement

Appendix B. Wireless related information

Wireless interoperability

Usage environment and your health

Authorized Operation Within the United States and Canada

Enabling Extended Channel Mode

Appendix C. Warranty information

Warranty service and support

Before you call for service

Calling for service

IBM Statement of Limited Warranty Z125-4753-07 11/2002

Part 1 - General Terms

Part 2 - Country-unique Terms

Part3-Warranty Information

Types of Warranty Service

Guarantee supplement for Mexico

Appendix D. Notices

Processing date data

References to the Web site addresses

Electronic emission notices

Product notice requirements

Environmental notices for Japan

Trademarks