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®
ThinkPad
Service and Troubleshooting Guide
R40 Series
®
ThinkPad
Service and Troubleshooting Guide
R40 Series
Note
Before using this information and the product it supports, be sure to read the general information under
Appendix A, “Important safety instructions”, on page 47, Appendix B, “Wireless related information”, on
page 53, Appendix C, “Warranty information”, on page 55, and Appendix D, “Notices”, on page 69.
DANGER
v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening
the covers of this product or attached devices. Use the power cord with a properly grounded outlet.
v Do not leave the base of your computer in contact with your lap or any part of your body for an extended
period when the computer is functioning or when the battery is charging. Your computer dissipates some heat
during normal operation. This heat is a function of the level of system activity and battery charge level.
Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.
v To reduce the risk of electric shock, do not use your computer in or near water.
v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical
storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical
storm.
v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery
pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack
away from children and do not put it in trash that is disposed of in landfills.
v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.
v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough
handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or
on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.
v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.
v Avoid direct eye exposure with the laser beam contained in some drives.
First Edition (January 2003)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time
without notice.
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring
any obligation to you.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Important Notice for Users
Important Regulatory Notice for Users
The ThinkPad R40 computer complies with the radio frequency and safety
standards of any country or region in which it has been approved for wireless
use. You are requested to install and use your ThinkPad computer in strict
accordance with the local RF regulations. Before you use the ThinkPad R40
computer, please find and read “Regulatory Notice for ThinkPad R40 Series,”
the notice that supplements this Service and Troubleshooting Guide. The
notice is included in the package with this publication.
Information about hard disk capacity
Instead of providing a recovery CD or a Windows®CD with your computer,
IBM®provides simpler methods of accomplishing the tasks typically
associated with these CDs. The files and programs for these alternative
methods are on your hard disk, which eliminates having to locate misplaced
CDs and problems associated with using an incorrect CD version.
The complete backup of all the files and programs that IBM preinstalled on
your computer resides in a hidden section, or partition, of the hard disk.
Although hidden, the backups in the partition consume hard disk space.
Therefore, when checking the capacity of your hard disk according to
Windows
smaller than anticipated. This discrepancy is explained by the contents of the
hidden partition.
®
you might note that the total capacity of the disk appears to be
For more information about recovering your hard disk to the original
preinstalled contents refer to your on-system help source, Access IBM. Press
the blue Access IBM button or click the Access IBM icon on your desktop, and
then browse the Learn section for various topics that cover backing up and
recovering.
The blue Access IBM button can help you in many situations when your
computer is working normally; and even when it is not. At your desktop,
press the Access IBM button to open Access IBM. Access IBM is your
on-board computer help center that brings you informative illustrations and
easy-to-follow instructions for getting started and staying productive. You can
also use the Access IBM button to interrupt the startup sequence of your
computer and start the Access IBM Predesktop Area. If Windows
®
does not
start correctly, press the Access IBM button during the startup sequence of
your computer and start the Access IBM Predesktop Area. Use this area to run
diagnostics, restore your backups (assuming you have made backups using
IBM Rapid Restore PC), restore to factory contents (ie, what was there when
you received your computer), start a utility that enables you to change your
startup sequence, and get essential system information, and start the IBM
BIOS Setup Utility where you can check and change BIOS settings.
Press the Access IBM button to open the application that brings all of IBM’s
resources to you. On the next page, you will see the Welcome page of Access
IBM that explains what each part of Access IBM holds to help you.
viThinkPad
®
R40 Series Service and Troubleshooting Guide
Some of the topics in your help system contain brief video clips that show
you how to perform certain tasks, such as replacing your battery, inserting a
PC Card, or upgrading your memory. Click play button to watch the video
clip.
v 2 Universal Serial Bus (USB 2.0) connectors (on some models)
v 2 Universal Serial Bus (USB 1.1) connectors (on some models)
v Infrared port (on some models)
v RJ11 telephone connector (available if the modem feature is installed)
v RJ45 Ethernet connector
™
v Ultrabay
Plus or Optical storage drive in the fixed bay, depending on the
model
v Port Replicate connector (on some models)
v IEEE 1394 port (on some models)
v Integrated Bluetooth feature (on some models)
v Integrated Microphone
v Integrated wireless LAN (IEEE 802.11b) feature (on some models)
v Integrated wireless LAN (IEEE 802.11a/b) feature (on some models)
4
ThinkPad®R40 Series Service and Troubleshooting Guide
Specifications
Specifications
Size
With a 13.3 or 14.1–inch display:
v Width: 313 mm (12.3 in.)
v Depth: 254 mm (10.0 in.)
v Height: 38.8 mm (1.53 in.)
With a 15.0–inch display:
v Width: 329 mm (13.0 in.)
v Depth: 267.5 mm (10.5 in.)
v Height: 40.5 mm (1.59 in.)
Environment
v Maximum altitude without pressurization: 3048 m (10,000 ft)
v Temperature
– At altitudes up to 2438 m (8000 ft)
- Operating with no diskette: 5° to 35°C (41° to 95°F)
- Operating with a diskette: 10° to 35°C (50° to 95°F)
- Not operating: 5° to 43°C (41° to 110°F)
– At altitudes above 2438 m (8000 ft)
- Maximum operating temperature, 31.3°C (88° F)
Note: When you charge the battery pack, its temperature must be at least
10°C (50°F).
v Relative humidity:
– Operating with no diskette in the drive: 8% to 95%
– Operating with a diskette in the drive: 8% to 80%
Heat output
v 72 W (246 Btu/hr) maximum
Power source (ac adapter)
v Sine-wave input at 50 to 60 Hz
v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz
Battery pack (depending on the model)
v 8 cell Lithium-ion (Li-Ion) battery pack
– Nominal voltage: 14.4 V dc
– Capacity: 4.0 AH
Chapter 1. Overview of your new ThinkPad computer5
Specifications
v 6 cell Lithium-ion (Li-Ion) battery pack
– Nominal voltage: 14.4 V dc
– Capacity: 2.0 AH
6
ThinkPad®R40 Series Service and Troubleshooting Guide
Caring for your ThinkPad computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips:
Be careful about where and how you work
v Do not leave the base of your computer in contact with your lap or any
part of your body for an extended period when the computer is functioning
or when the battery is charging. Your computer dissipates some heat during
normal operation. This heat is a function of the level of system activity and
battery charge level. Extended contact with your body, even through
clothing, could cause discomfort or, eventually, a skin burn.
v Place liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
v Store packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
v Keep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13cm/5 in).
v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
Caring for your ThinkPad computer
Be gentle with your computer
v Avoid placing any objects (including paper) between the display and the
keyboard or the palm rest.
v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects
on your computer, display, or external devices.
v Your computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 180
degrees, as this might damage the computer hinge.
Carry your computer properly
v Before moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
v Be sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
v When picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
Chapter 1. Overview of your new ThinkPad computer7
Caring for your ThinkPad computer
v Use a quality carrying case that provides adequate cushion and protection.
Do not pack your computer in a tightly packed suitcase or bag.
Handle storage media and drives properly
v Avoid inserting diskettes at an angle and attaching multiple or loose
diskette labels, as these can lodge in the drive.
v If your computer comes with a CD, DVD, or CD-RW/DVD drive, do not
touch the surface of a disc or the lens on the tray.
v Wait until you hear the CD or DVD click into the center pivot of the CD,
DVD, or CD-RW/DVD drive before closing the tray.
v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,
follow the instructions shipped with your hardware, and apply pressure
only where needed on the device. See Access IBM, your on-board help
system, for information on replacing your hard disk drive (open Access
IBM by pressing the Access IBM button.).
Take care in setting passwords
v Remember your passwords. If you forget a supervisor or hard disk
password, IBM will not reset it, and you might have to replace your system
board or hard disk drive.
Other important tips
v Your computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
v Your computer might have both an Ethernet connector and a modem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged. See Access IBM, your on-board help
system, for information on the location of these connectors (press the Access
IBM button to open Access IBM).
v Register your ThinkPad products with IBM (refer to the Web page:
www.ibm.com/pc/register). This can help authorities return your computer
to you if it is lost or stolen. Registering your computer also enables IBM to
notify you about possible technical information and upgrades.
v Only an authorized IBM ThinkPad repair technician should disassemble
and repair your computer.
v Do not modify or tape the latches to keep the display open or closed.
v Take care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
8
ThinkPad®R40 Series Service and Troubleshooting Guide
Caring for your ThinkPad computer
v Turn off your computer if you are replacing a device in a device bay, or else
verify that the device is warm-or hot-swappable.
v If you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
v Store your external and removable hard disk, diskette, CD, DVD, and
CD-RW/DVD drives in the appropriate containers or packaging when they
are not being used.
Cleaning your computer
Occasionally clean your computer as follows:
v Use a soft cloth moistened with non-alkaline detergent to wipe the exterior
of the computer.
v Avoid spraying cleaner directly on the display or the keyboard.
v Gently wipe the display with a soft, dry cloth. If you see a scratch-like
mark on your display, it might be a stain transferred from the keyboard or
the TrackPoint stick when the cover was pressed from the outside. Wipe or
dust the stain gently with a soft, dry cloth. If the stain remains, moisten a
soft, lint-free cloth with water that does not contain impurities, wring out
as much of the water as you can, and then wipe the display again. Be sure
to dry the display before closing it.
Chapter 1. Overview of your new ThinkPad computer9
Caring for your ThinkPad computer
10
ThinkPad®R40 Series Service and Troubleshooting Guide
If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the cursor to All Programs (in Windows other than Windows
Programs) and then to PC-Doctor for Windows.
3. Click PC-Doctor.
4. Choose one of test, from either the Device Categories or the Test Scripts.
Running any tests may take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
The System Test of the Test Scripts runs some tests of critical hardware
components, but it does not run all of the diagnostic tests in PC-Doctor for
Windows. If PC-Doctor for Windows reports that all of the tests in the SystemTest have been run and that it has found no problems, consider running more
of the tests in PC-Doctor for Windows.
®
Attention
for Windows®. To run PC-Doctor for Windows, do as follows:
®
XP,
If you are preparing to contact IBM for support, be sure to print the test log
so that you can rapidly provide information to the help technician.
12
ThinkPad®R40 Series Service and Troubleshooting Guide
Troubleshooting
If you do not find your problem here, refer to Access IBM, your on-board help
system. Open Access IBM by pressing the Access IBM button. The following
section only describes problems that might prevent you from accessing this
help system.
Error messages
Notes:
1. In the charts, x can be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
MessageSolution
0175: Bad CRC1, stop
POST task
0176: System Security The System has been
tampered with.
0177: Bad SVP data, stop
POST task.
0182: Bad CRC2. Enter
BIOS Setup and load
Setup defaults.
0185: Bad startup
sequence settings. Enter
BIOS Setup and load
Setup defaults.
0187: EAIA data access
error
0188: Invalid RFID
serialization information
area.
0189: Invalid RFID
configuration
information area
0190: Critical low-battery
error
0199: System Security IBM Security password
retry count exceeded.
The EEPROM checksum is not correct (block #6). Have the computer
serviced.
This message is displayed if you remove the Security Chip and reinstall it,
or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If
this does not solve the problem, have the computer serviced.
Checksum of the supervisor password in the EEPROM is not correct. The
system board should be replaced. Have the computer serviced.
Checksum of the CRC2 setting in the EEPROM is not correct. Go to IBM
BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press
F10 and then Enter to restart the system.
Checksum of the startup sequence setting in the EEPROM is not correct. Go
to IBM BIOS Setup Utility. Press F9 and then Enter to load the default
setting. Press F10 and then Enter to restart the system.
The access to EEPROM is failed. Have the computer serviced.
The EEPROM checksum is not correct (block # 0 and 1). The system board
should be replaced, and the box serial number needs to be reinstalled. Have
the computer serviced.
The EEPROM checksum is not correct (block # 4 and 5). The system board
should be replaced, and the UUID needs to be reinstalled. Have the
computer serviced.
The computer turned off because the battery is low. Connect the ac adapter
to the computer and charge the battery, or replace the battery with a fully
charged one.
This message is displayed if you enter a wrong supervisor password more
than three times. Confirm the supervisor password and try again. To clear
the error, enter the IBM BIOS Setup Utility.
Solving computer problems
Chapter 2. Solving computer problems13
Solving computer problems
MessageSolution
01C8: More than one
modem devices are
found. Remove one of
them. Press <Esc> to
continue.
01C9: More than one
Ethernet devices are
found. Remove one of
them. Press <Esc> to
continue.
0200: Hard disk errorThe hard disk is not working. Make sure that the hard disk drive is attached
021x: Keyboard errorMake sure that there are no objects placed on the keyboard, or if you have
Remove either a Modem Mini-PCI Card or a Modem Daughter Card,
otherwise press Esc to ignore the warning message. If it does not solve this
problem, have the computer serviced.
Your ThinkPad computer has a built-in Ethernet feature, and you cannot
add another such feature by installing an Ethernet device such as a
Mini-PCI Ethernet Card or an Ethernet Daughter Card. If this error message
is displayed, remove the Ethernet device that you installed. Otherwise press
Esc to ignore the warning message. If this does not solve the problem, have
the computer serviced.
firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive
is not disabled in the Startup menu.
one, the external keyboard. Turn off the computer, and turn off all attached
devices. Turn on the computer first; then turn on the attached devices.
If you still see the same error code, do the following:
If an external keyboard is connected, do the following:
v Turn off the computer and disconnect the external keyboard; then turn on
the computer. Make sure that the built-in keyboard operates correctly. If it
does, have the external keyboard serviced.
v Make sure that the external keyboard is connected to the correct
connector.
Test the computer by using PC-Doctor.
v If the computer stops during the test, have the computer serviced.
0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall
it. Then test the memory with PC-Doctor.
0231: System RAM errorThe system RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall
it. Then test the memory with PC-Doctor.
0232: Extended RAM
error
0250: System battery
error
14
ThinkPad®R40 Series Service and Troubleshooting Guide
The extended RAM failed. Test your computer’s memory with PC-Doctor. If
you have increased memory just before turning the computer on, reinstall it.
Then test the memory with PC-Doctor.
The backup battery, which is used to preserve the configuration information,
such as the date and time, while the computer is turned off, is depleted.
Replace the battery and run IBM BIOS Setup Utility to verify the
configuration. If you still have a problem, have the computer serviced.
Solving computer problems
MessageSolution
0251: System CMOS
checksum bad
0260: System timer errorHave the computer serviced.
0270: Real time clock
error
0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,
0280: Previous boot
incomplete
02D0: System cache error The cache is disabled. Have the computer serviced.
02F4: EISA CMOS not
writable
02F5: DMA test failedHave the computer serviced.
02F6: Software NMI
failed
02F7: Fail-safe timer NMI
failed
1802: Unauthorized
network card is plugged
in - Power off and
remove the miniPCI
network card.
The power-on password
prompt
The hard disk password
prompt
The system CMOS might have been corrupted by an application program.
The computer uses the default settings. Run IBM BIOS Setup Utility to
reconfigure the settings. If you still see the same error code, have the
computer serviced.
Have the computer serviced.
using the IBM BIOS Setup Utility.
Your computer was previously unable to complete the boot process.
Turn the computer off; then turn it on to start the IBM BIOS Setup Utility.
Verify the configuration and then restart the computer either by choosing
the Exit Saving Changes option under the Restart item or by pressing F10.
If you still see the same error code, have the computer serviced.
Have the computer serviced.
Have the computer serviced.
Have the computer serviced.
The Mini-PCI network card is not supported on this computer. Remove it.
A power-on password or a supervisor password is set. Type the password
and press Enter to use the computer. If the power-on password is not
accepted, a supervisor password might have been set. Type the supervisor
password and press Enter. If you still see the same error message, have the
computer serviced.
A hard disk password is set. Type the password and press Enter to use the
computer.
If you still see the same error message, have the computer serviced.
Chapter 2. Solving computer problems15
Solving computer problems
MessageSolution
Hibernation errorThe system configuration changed between the time your computer entered
hibernation mode and the time it left this mode, and your computer cannot
resume normal operation.
v Restore the system configuration to what it was before your computer
entered hibernation mode.
v If the memory size has been changed, re-create the hibernation file.
Operating system not
found.
Fan errorThe cooling fan has failed. Have the computer serviced.
EMM386 Not Installed —
Unable to Set Page
Frame Base Address.
CardBus Configuration
Error —Device Disabled
Verify the following:
v The hard disk drive is correctly installed.
v A startable diskette is in the diskette drive
If you still see the same error message, check the boot sequence, using the
IBM BIOS Setup Utility.
Edit C:\CONFIG.SYS and change a line from
device=C:\WINDOWS\EMM386.EXE RAM
to
device=C:\WINDOWS\EMM386.EXE NOEMS
and save this file.
Go to the IBM BIOS Setup Utility. Press F9 and then Enter to load the
default setting.
Press F10 and then Enter to restart the system.
Thermal sensing errorThe thermal sensor is not functioning correctly. Have the computer serviced.
Errors without messages
Problem: When I turn on the machine, nothing appears on the screen and the
machine does not beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off the
computer; then turn it on again, and listen again. If you are using an
external monitor, refer to“Computer screen problems” on page 24
Solution: If a power-on password is set, press any key to display the
power-on password prompt, and then type the correct password and press
Enter.
If the power-on password prompt does not appear, the brightness level might
be set to minimum brightness. Adjust the brightness level by pressing the
Fn+Home.
16
ThinkPad®R40 Series Service and Troubleshooting Guide
Solving computer problems
If the screen still remains blank, make sure that:
v The battery is installed correctly.
v The ac adapter is connected to the computer and the power cord is plugged
into a working electrical outlet.
v The computer power is on. (Turn on the power switch again for
confirmation.)
If these items are properly set, and the screen remains blank, have the
computer serviced.
Problem: When I turn on the machine, nothing appears on the screen, but I
hear two or more beeps.
Solution: Make sure that the memory card is installed correctly. If it is, but
the screen is still blank, and you hear five beeps, have the computer serviced.
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have
the computer serviced.
Problem: When I turn on the machine, only a white cursor appears on a
blank screen.
Solution: Reinstall your operating system, and turn on the computer. If you
still see only the cursor on the screen, have the computer serviced.
Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management may be enabled. Touch the
TrackPoint or the touch pad, or press a key to exit the screen saver, or press
the power switch to resume from standby or hibernation.
Problem: The DOS full-screen looks smaller.
Solution: If you use a DOS application that supports only 640x480 resolution
(VGA mode), the screen image might look slightly distorted or appear smaller
than the display size. This is to maintain compatibility with other DOS
applications. To expand the screen image to the same size as the actual screen,
start the ThinkPad Configuration Program and click LCD; then select the
Screen expansion function. (The image might still look slightly distorted.)
Note: If your computer has a screen expansion function, you can use the
Fn+F8 keys to expand the screen image. But you can not use this
function in Windows
®
2000 environment.
Chapter 2. Solving computer problems17
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