Ibm THINKPAD R32 User Manual

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ThinkPad Service and Troubleshooting Guide

R32

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ThinkPad Service and Troubleshooting Guide

R32

Note

Before using this information and the product it supports, be sure to read the general information under Appendix A, “Important safety instructions” on page 43, Appendix B, “Wireless Related Information” on page 47, Appendix C, “Wireless Regulatory Information” on page 49, Appendix D, “Warranty Information” on page 55, and Appendix E, “Notices” on page 69.

DANGER

v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening

the covers of this product or attached devices. Use the power cord with a properly grounded outlet.

v Do not leave the base of your computer in contact with your lap or any part of your body for an extended

period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v To reduce the risk of electric shock, do not use your computer in or near water.

v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical

storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm.

v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.

v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery

pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills.

v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable.

v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough

handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If symptoms persist, seek medical care.

v Do not disassemble the optical storage drive unit, as this might result in hazardous radiation exposure.

v Avoid direct eye exposure with the laser beam contained in some drives.

First Edition (March 2002)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Important Notice for Users

The Integrated Wireless LAN Module

The integrated Wireless LAN Mini-PCI card in your ThinkPad R32 computer is pre-installed by IBM. Please make sure that you do not install nor replace the card by yourself. If you have any problem with the integrated card, please contact the IBM Help Center(s) on page 40 in Chapter 3.

The FCC RF Safety Requirement

v When you use a Bluetooth™option or wireless PCMCIA card in your

ThinkPad R32 computer, please make sure of the following:

1. Visit the IBM and confirm the updated list of RF option devices that have been approved to cooperate with the integrated wireless feature.

2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off.

3. Users are requested to follow the RF Safety instructions on wireless option devices that are included in the RF option device’s user’s manual.

See Appendix C, “Wireless Regulatory Information” on page 49 for more details.

site at www.ibm.com/pc/qtechinfo/MIGR-39377.html

iv ThinkPad

R32 Service and Troubleshooting Guide

Finding information with Access ThinkPad

Find answers to questions about your computer and view IBM Web sites by pressing the ThinkPad button to open Access ThinkPad, your on-board computer help center.

Take a tour of your ThinkPad®computer and learn how to get started, customize your computer, protect data, upgrade, and solve problems.

Once you are familiar with the hardware features of your system, click the Tools & Tips tab to get the most out of those features, like Wireless Networking, Maximizing your battery life, etc.. Click Access Help to open a comprehensive help system that offers information such as how to change or upgrade the memory in your computer.

Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support.

Keyword Search provides a quick way to search information in Access Help.

vi ThinkPad

Click System Information to view information about your system, such as model number, serial number, and hard disk capacity.

Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as installing additional memory, replacing your battery, or inserting a PC Card. Use the controls shown to play,

R32 Service and Troubleshooting Guide

pause, and rewind the video clip.

Finding information with Access ThinkPad vii

viii ThinkPad

R32 Service and Troubleshooting Guide

Important Notice for Users.......iii

The Integrated Wireless LAN Module . . . iii

The FCC RF Safety Requirement .....iii

Finding information with Access ThinkPad vi

Chapter 1. Overview of your new ThinkPad

computer.............1

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Chapter 2. Solving computer problems . . 9

Diagnosing problems .........10

Troubleshooting...........11

Errorcodesormessages.......11

Errors without codes or messages ....15

Apasswordproblem........17

A power switch problem.......18

Keyboard problems ........18

TrackPoint problems ........19

Standby or hibernation problems ....20

Computerscreenproblems......23

Anexternalmonitorproblem.....25

A television problem ........25

Batteryproblems.........25

Harddiskdriveproblems......26

CD-ROM, DVD-ROM, CD-RW,

CD-RW/DVD drive problems .....26

Softwareproblems.........28

Otherproblems..........29

Starting BIOS Setup Utility .......30

Recover pre-installed software ......31

Replacingtheharddiskdrive......33

Replacing the battery .........35

Chapter 3. Getting help and service from

IBM...............37

Getting help and service ........38

Getting help on the Web ........38

Getting help by fax .........39

Calling IBM ............40

Getting help around the world......41

Appendix A. Important safety instructions 44

Modem safety information .......45

Lasercompliancestatement.......46

Appendix B. Wireless Related Information 47

Wireless Interoperability ........47

Usage environment and your Health....47

Appendix C. Wireless Regulatory

Information............49

USA - Federal Communications Commission

(FCC) ..............49

The FCC RF Safety Requirement ....49

Canada – Industry Canada (IC) ....50

Europe – CE Declaration of Conformity. . 53

Notice for Users in Singapore .....54

Appendix D. Warranty Information ....55

Warranty Period ..........55

Warranty service and support ......55

Before you call for service ......56

Calling for service .........56

IBM Statement of Limited Warranty

Z125-4753-06 8/2000 .........57

Part1-GeneralTerms.......57

Part 2 - Country-unique Terms.....60

Appendix E. Notices .........69

Processing date data .........69

References to the Web site addresses ....70

Electronic emission notices .......70

Federal Communications Commission

(FCC) Statement .........70

Industry Canada Class B Emission

Compliance Statement .......71

Avis de conformité à la réglementation

d’Industrie Canada.........71

European Community Directive

Conformance Statement .......71

Telecommunication notices .......71

Federal Communications Commission

(FCC) and Telephone Company

Requirements (Part 68 of the FCC Rules) .71

Fax Branding ..........72

Industry Canada requirements ......73

Notice .............73

Caution ............73

Avis..............73

Avertissement ..........74

Notice for Australia .........74

Notice for New Zealand ........75

Notice for European Union countries....77

Product notice requirements ......78

Trademarks ............78

Index ..............79

x ThinkPad

R32 Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Your ThinkPad at a glance

Front view

System-status indicators

TrackPoint

Rear view

Computer display

Ultrabay Plus

Power jack

Monitor connector

Modem connector

Ethernet connector

ThinkPad®R32 Service and Troubleshooting Guide

USB connector

Features

Processor

v Mobile Intel

Pentium®4 Processor – M

Memory

v Two slots (for base memory and memory upgrades) v Base: 128 MB or 256 MB v Maximum: 1 GB

Storage device

v 2.5-inch hard disk drive: Up to 40 GB, depending on the model

Display

The color display uses TFT technology:

v Size: 13.3 or 14.1 inch, depending on the model v Resolution:

– LCD: 1024-by-768 – External monitor: Up to 1600-by-1200

v Brightness control (Fn key function)

Features

Keyboard

v 87-key, 88-key, or 92-key v TrackPoint

v Fn key function v ThinkPad button v Volume control buttons v ThinkLight

™

Chapter 1. Overview of your new ThinkPad computer 3

Features

External diskette drive — available on selected models

To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards:

v 1-MB, 3.5-inch, unformatted diskette:

– ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100

v 2-MB, 3.5-inch, unformatted diskette:

– ANSI X3.171 – ISO 9529 – ECMA 125

External interface

v Parallel connector (IEEE 1284A) v External-monitor connector v PC Card slot (one Type I, Type II, or Type III PC Card) v Headphone jack v Microphone jack v Video-out connector (S-video) v Universal Serial Bus (USB) connectors (two) v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Integrated wireless LAN (IEEE 802.11b) feature (on some models) v IEEE 1394 connector (on some models)

™

v Ultrabay

Plus

v Expansion connector

ThinkPad®R32 Service and Troubleshooting Guide

Specifications

Size

v Width: 313 mm (12.3 in.) v Depth: 254 mm (10 in.) v Height: 38 mm (1.5 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating with no diskette in the drive: 8% to 95% – Operating with a diskette in the drive: 8% to 80%

Heat output

v Approximately 65 Kcal per hour

Electrical (ac adapter)

v 72 W v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery

v Lithium-Ion v Nominal voltage: 10.8 V dc v Capacity: 4.0 AH

Chapter 1. Overview of your new ThinkPad computer 5

Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense when handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

ThinkPad®R32 Service and Troubleshooting Guide

Caring for your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with a diskette drive, avoid inserting diskettes at

an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.

v Do not touch the surface of a CD or DVD, or the lens on the CD or DVD

tray.

v Wait until you hear the CD or DVD click into the center pivot of the CD or

DVD drive before closing the CD or DVD tray.

v If your computer comes with a CD-RW or CD-RW/DVD drive, make sure

your computer is protected from vibration when writing CDs. Vibration may result in errors or damaged CDs. Even typing on the computer will cause vibration.

v Do not get fingerprints, dust, or smudges on the recording/reading side of

the CD-R or CD-RW disc. Do not use it for recording even if you cleaned it with disc cleaning liquid and cloth. The disc can be used for reading if you clean it.

v When installing your hard disk, CD or DVD drive, or installing an external

diskette drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad, your on-board help system, for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button).

Take care in setting passwords

v Remember your passwords. If you forget your power-on password, you

have to take your computer to an IBM reseller or marketing representative to have the password canceled.

Attention: If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Attention: You might want to note your password and keep it in a safe place. If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Other important tips

v Your computer modem may use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a

Chapter 1. Overview of your new ThinkPad computer 7

Caring for your ThinkPad computer

PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors (press the ThinkPad button to open Access ThinkPad).

v Register your ThinkPad products with IBM (refer to the Web page:

www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

v Only an authorized IBM ThinkPad repair technician should disassemble

and repair your computer.

v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay. v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD and DVD drives

in the appropriate containers or packaging when they are not being used.

Cleaning your computer

Occasionally clean your computer as follows: v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior

of the computer.

v Avoid spraying cleaner directly on the display or the keyboard. v Gently wipe the display with a dry, soft cloth.

ThinkPad®R32 Service and Troubleshooting Guide

Chapter 2. Solving computer problems

Diagnosing problems .........10

Troubleshooting...........11

Errorcodesormessages.......11

Errors without codes or messages ....15

Apasswordproblem........17

A power switch problem.......18

Keyboard problems ........18

TrackPoint problems ........19

Standby or hibernation problems ....20

Computerscreenproblems......23

Anexternalmonitorproblem.....25

A television problem ........25

Battery problems .........25

Harddiskdriveproblems......26

CD-ROM, DVD-ROM, CD-RW,

CD-RW/DVD drive problems .....26

Softwareproblems.........28

Otherproblems..........29

Starting BIOS Setup Utility .......30

Recover pre-installed software ......31

Replacingtheharddiskdrive......33

Replacing the battery .........35

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the cursor to Programs (in Windows XP, All Programs) and then to

PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

4. Choose either the Run Quick Test Set or the Run Normal Test Set.

Running the Quick Test Sset can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test Set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test Set have been run and that it has found no problems, consider running additional tests.

Attention

for Windows®. To run PC-Doctor for Windows, do as follows:

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

ThinkPad®R32 Service and Troubleshooting Guide

Troubleshooting

If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system.

Error codes or messages

Note:

Message: 0175: Bad CRC1, stop POST task

Solution: The EEPROM checksum is not correct (block #6). Have the

computer serviced.

Message: 0187: EAIA data access error

Solution: The access to EEPROM is failed. Have the computer serviced.

Message: 0188: Invalid RFID serialization information area or bad CRC2.

Solving computer problems

1. In the descriptions below, x can represent any character.

2. The version of PC-Doctor referred here is PC-Doctor for Windows.

Solution: The EEPROM checksum is not correct (block # 0 and 1, or block #

6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

Message: 0189: Invalid RFID configuration information area

Solution: The EEPROM checksum is not correct (block # 4 and 5). The system

board should be replace, and the UUID needs to be reinstalled. Have the computer serviced.

Message: 0190: Critical low-battery error

Solution: The computer turned off, because the battery is low. Connect the ac

adapter to the computer and charge the battery, or replace the battery with a fully charged one.

Message: 0193: RF antenna has been removed

Solution: The RFID antenna that you installed has been removed. Enter the

supervisor password to return your computer to the normal operation.

Message: 0194: The computer is carried through the security gate

Chapter 2. Solving computer problems 11

Solving computer problems

Solution: The computer has been carried through the security portal gate. Enter the supervisor password to return your computer to the normal operation.

Message: 0200: Hard disk error

Solution: The hard disk is not working. Make sure the hard disk drive is

attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

Message: 021x: Keyboard error

Solution: Make sure that there are no objects placed on the keyboard, or if

you have one, on the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following: v If an external keyboard is connected, do the following:

– Turn off the computer and disconnect the external keyboard; then turn

on the computer. Make sure that the built-in keyboard operates correctly. If it was, have the external keyboard serviced.

– Make sure that the external keyboard is connected to the correct

connector.

v Test the computer by using PC-Doctor.

– If the computer stops during the test, have the computer serviced.

Message: 0230: Shadow RAM error

Solution: The shadow RAM failed. Test your computer’s memory with

PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0231: System RAM error

Solution: The system RAM failed. Test your computer’s memory with

PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

Message: 0232: Extended RAM error

Solution: The extended RAM failed. Test your computer’s memory with

PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

ThinkPad®R32 Service and Troubleshooting Guide

Solving computer problems

Message: 0250: System battery error

Solution: The backup battery, which is used to preserve the configuration

information, such as the date and time, while the computer is tuned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

Message: 0251: System CMOS checksum bad

Solution: The system CMOS might have been corrupted by an application

program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Message: 0260: System timer error

Solution: Have the computer serviced.

Message: 0280: Previous boot incomplete

Solution: Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.

If you still see the same error code, have the computer serviced.

Message: 02D0: System cache error

Solution: The cache is disabled. Have the computer serviced.

Message: 02F4: EISA CMOS not writable

Solution: Have the computer serviced.

Message: 02F5: DMA test failed

Solution: Have the computer serviced.

Message: 02F6: Software NMI failed

Solution: Have the computer serviced.

Message: 02F7: Fail-safe timer NMI failed

Chapter 2. Solving computer problems 13

Solving computer problems

Solution: Have the computer serviced.

Message: 1802: Unauthorized network card is plugged in – Power off and

remove the miniPCI network card.

Solution: The attached mini-PCI network card is not supported on this system. Remove it.

Message: The power-on or supervisor password prompt

Solution: If the power-on password prompt appears when you turn on your

computer, a power-on password is set. If the supervisor password prompt appears when you press F1 to access the IBM BIOS Setup Utility, the supervisor password is set. Type the correct password and press Enter to use the computer (see the onboard help, Access ThinkPad). If you still have a problem, have the computer serviced.

Message: The hard disk password prompt

Solution: If the hard disk password prompt appears, a hard disk password is

set.

Type the correct password and press Enter to use the computer (see the onboard help, Access ThinkPad).

ThinkPad®R32 Service and Troubleshooting Guide

Solving computer problems

If you still have a problem, have the computer serviced.

Message: Hibernation error

Solution: The system configuration changed between the time your computer

entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

Message: Operating system not found.

Solution: Verify the following:

v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence using BIOS Setup Utility.

Message: Fan error

Solution: Cooling fan has failed. Have the computer serviced.

Errors without codes or messages

Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again and listen. If you are using an external monitor, refer to External monitor problems.

Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness control might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged

into a working electrical outlet.

Chapter 2. Solving computer problems 15

Solving computer problems

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem: When I turn on the machine, nothing appears on the screen and the machine beeps two or more times while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again and listen. If you are using an external monitor, refer to External monitor problems.

Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear four cycles of four beeps, the IBM Security Chip has a problem. Have the computer serviced.

Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps or a continuous beep while starting up.

Solution: If you are using Ethernet:

v Make sure that the Ethernet cable is connected firmly. v Contact your network administrator.

If the screen is still blank, and beeps are not stopped, have the computer serviced.

Problem: When I turn on the machine, only a white cursor appears on a blank screen.

Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

Problem: The computer cannot boot-up.

The message ″Insert system diskette and press Enter key to reboot″ appears.

ThinkPad®R32 Service and Troubleshooting Guide

Solving computer problems

Solution: Have in hand a bootable diskette, such as the Windows startup diskette, and do as follows:

1. Turn off the computer.

2. Connect the external diskette drive.

3. Insert the bootable diskette into the diskette drive.

The Windows startup diskette can help diagnose the problem. If the problem remains, have the computer serviced.

Problem: The DOS full-screen looks smaller.

Solution: When you use a DOS application that supports only the 640x480

resolution (VGA mode), the screen image might look slightly distorted or smaller than the display size. This is to maintain compatibility with other DOS applications and is not a defect.

To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration program and click LCD; then select the Screen Expansion function. (The image might look slightly distorted.) See the on-board help, Access ThinkPad for more details.

Problem: The Windows startup screen does not fill the screen.

Solution: When you enable the Screen Expansion function in the ThinkPad

Configuration program, the Windows startup screen expands but does not fill the entire screen. This is not a defect. (The image might look slightly distorted.) See the on-board help, Access ThinkPad for more details.

A password problem

Problem: I forgot my password.

Solution: If you forget your power-on password, you have to take your

computer to an IBM reseller or marketing representative to have the password canceled.

Chapter 2. Solving computer problems 17

+ 65 hidden pages

Ibm THINKPAD R32 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Notice for Users

The Integrated Wireless LAN Module

The FCC RF Safety Requirement

Finding information with Access ThinkPad

Contents

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance

Features

Specifications

Caring for your ThinkPad computer

Chapter 2. Solving computer problems

Diagnosing problems

Troubleshooting

Error codes or messages

Errors without codes or messages

A password problem