NetXen 10 Gb 2-Port Ethernet Expansion Card
for IBM BladeCenter
Installation Guid e
NetXen 10 Gb 2-Port Ethernet Expansion Card
for IBM BladeCenter
Installation Guid e
Note:
Before using this information and the product it supports, read the general information
in Appendix B, “Warranty,” on page 23 and Appendix C, “Notices,” on page 47.
First Edition (January 2007)
© Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . .v
Chapter 1. The NetXen 10 Gb 2-Port Ethernet Expansion Card . . . .1
Specifications . . . . . . . . . . . . . . . . . . . . . .3
Related documentation . . . . . . . . . . . . . . . . . . .4
Inventory checklist . . . . . . . . . . . . . . . . . . . .5
Notices and statements in this document . . . . . . . . . . . . .5
Major components of the expansion card . . . . . . . . . . . . .6
High-speed switch module . . . . . . . . . . . . . . . . .6
Chapter 2. Installing an expansion card . . . . . . . . . . . .7
Installation guidelines . . . . . . . . . . . . . . . . . . .7
System reliability guidelines . . . . . . . . . . . . . . . .8
Handling static-sensitive devices . . . . . . . . . . . . . . .9
Installing the expansion card on a blade server . . . . . . . . . .10
Configuring a command session . . . . . . . . . . . . . . .11
Chapter 3. Updating the boot code and firmware and installing device
drivers . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 4. Parts listing . . . . . . . . . . . . . . . . . .15
Chapter 5. Solving problems . . . . . . . . . . . . . . . .17
Appendix A. Getting help and technical assistance . . . . . . . .19
Before you call . . . . . . . . . . . . . . . . . . . . .19
Using the documentation . . . . . . . . . . . . . . . . . .19
Getting help and information from the World Wide We b . . . . . . .20
Software service and support . . . . . . . . . . . . . . . .20
Hardware service and support . . . . . . . . . . . . . . . .20
IBM Taiwan product service . . . . . . . . . . . . . . . . .21
Appendix B. Warranty . . . . . . . . . . . . . . . . . .23
IBM Statement of Limited Warranty Z125-4753-08 04/2004 . . . . . .23
Part 1 - General Terms . . . . . . . . . . . . . . . . . .23
Part 2 - Country-unique Terms . . . . . . . . . . . . . . .28
Part 3 - Warranty Information . . . . . . . . . . . . . . .43
Appendix C. Notices . . . . . . . . . . . . . . . . . . .47
Trademarks . . . . . . . . . . . . . . . . . . . . . .48
Important notes . . . . . . . . . . . . . . . . . . . . .49
Product recycling and disposal . . . . . . . . . . . . . . . .49
© Copyright IBM Corp. 2007 iii
Battery return program . . . . . . . . . . . . . . . . . .51
Electronic emission notices . . . . . . . . . . . . . . . . .52
Federal Communications Commission (FCC) statement . . . . . . .52
Industry Canada Class A emission compliance statement . . . . . .53
Australia and New Zealand Class A statement . . . . . . . . .53
United Kingdom telecommunications safety requirement . . . . . .53
European Union EMC Directive conformance statement . . . . . .53
Taiwanese Class A warning statement . . . . . . . . . . . .54
Chinese Class A warning statement . . . . . . . . . . . . .54
Japanese Voluntary Control Council for Interference (VCCI) statement 54
Index . . . . . . . . . . . . . . . . . . . . . . . .55
iv NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety
Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette
produktet.
© Copyright IBM Corp. 2007 v
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Important:
Each caution and danger statement in this document is labeled
with a number. This number is used to cross reference an
English-language caution or danger statement with translated
versions of the caution or danger statement in the Safety Information
document.
For example, if a caution statement is labeled “Statement 1,”
translations for that caution statement are in the Safety Information
document under “Statement 1.”
Be sure to read all caution and danger statements in this document
before you perform the procedures. Read any additional safety
information that comes with the server or optional device before
you install the device.
vi NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Statement 1:
DANGER
Electrical
current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached
to this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table
when installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety vii
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
DANGER
Some
laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
viii NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the
following label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Safety ix
x NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Chapter 1. The NetXen 10 Gb 2-Port Ethernet Expansion
Card
This Installation Guide contains instructions for and information about:
v Installing the NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM
®
BladeCenter
®
v Updating the firmware and device drivers of the NetXen 10 Gb 2-Port
Ethernet Expansion Card for IBM BladeCenter
v Solving problems with the NetXen 10 Gb 2-Port Ethernet Expansion Card for
IBM BladeCenter
For
installation details, see Chapter 2, “Installing an expansion card,” on page
7. For additional information about Ethernet expansion cards and other
BladeCenter components, see the BladeCenter documentation that comes with
these devices.
To support each Nortel 10 Gb high-speed switch module (HSSM) that you
install in the BladeCenter unit, you must also install a compatible, high-speed
NetXen 10 Gb Ethernet expansion card in each blade server that you want to
communicate with the HSSM. In this environment, the expansion card operates
as a host channel adapter (HCA).
The NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM BladeCenter is an
Ethernet device. Communication signals are routed from the blade server
through the high-speed connector on the I/O expansion card to I/O-module
bays 7 and 9 in the BladeCenter unit. For the location of the blade server bays
and to determine whether your blade server supports HSSMs, see the
documentation that comes with the blade server. I/O-module bays 7 and 9 in
the BladeCenter unit support HSSMs, such as the Nortel 10 Gb Ethernet Switch
Module for IBM BladeCenter.
The following illustration shows an example of a BladeCenter unit with the
I/O-module bays identified. In this BladeCenter unit, these bays are in the rear
of the BladeCenter chassis. In a different BladeCenter unit, these bays might be
in a different location.
© Copyright IBM Corp. 2007 1
I/O module bay 4
I/O module bay 3
I/O module bay 2
I/O module bay 6
I/O module bay 1
I/O module bay 7
I/O module bay 9
I/O module bay 8
I/O module bay 10
I/O module bay 5
Power connector 2
Power connector 1
Management
module 1
Management
module bay 2
Blower module 1
Blower module 1
error LED
Blower module 2
error LED
Blower module 2
Rear system
LED panel
Serial connector
Notes:
1. Throughout this document, the NetXen 10 Gb 2-Port Ethernet Expansion
Card is referred to as the Ethernet expansion card, the expansion card, or
the I/O expansion card.
2. Unless otherwise stated, references to the BladeCenter unit apply to all
BladeCenter units that support high-speed I/O modules, such as the
BladeCenter H unit.
3. The blade servers or BladeCenter units that are described or shown in this
document might be different from your blade server or BladeCenter unit.
For additional information, see the documentation that comes with your
blade server or BladeCenter unit.
4. Changes are made periodically to the IBM Web site. Procedures for locating
firmware and documentation might vary slightly from what is described in
this document.
5. The illustrations in this document might differ slightly from your hardware.
6. Unless otherwise stated, references to the management module apply to the
BladeCenter Advanced Management Module.
The I/O expansion card comes with a one-year limited warranty. For
information about your warranty, see Appendix B, “Warranty,” on page 23. You
can obtain up-to-date information about the expansion card at
http://www.ibm.com/systems/bladecenter/.
2 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
This Installation Guide and the most recent versions of other documents that
provide detailed information about your BladeCenter unit, blade server, and
available optional devices are provided in Portable Document Format (PDF) at
http://www.ibm.com/systems/support/ .
For service or assistance, see Appendix A, “Getting help and technical
assistance,” on page 19.
Record information about the expansion card in the following table. The
product name and serial number are on the identification label on the right
side of the expansion card. Yo u will need this information when you register
the expansion card with IBM. Yo u can register the expansion card at
http://www.ibm.com/support/mysupport/.
Product name NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM
BladeCenter
Model number _____________________________________________
Serial number _____________________________________________
Part number _____________________________________________
Media access control
(MAC) address
_____________________________________________
_____________________________________________
Specifications
For detailed information about the expansion-card hardware and software
features, specifications, and standards, see the documentation that comes with
your hardware.
Chapter 1. The NetXen 10 Gb 2-Port Ethernet Expansion Card 3
Related documentation
This Installation Guide contains installation instructions for the expansion card
and general information about the expansion card, including getting started,
and how to get help.
Notes:
v The most recent versions of this Installation Guide and all other BladeCenter
documentation are at http://www.ibm.com/systems/support/.
v Depending on your blade server model, additional documentation might be
included on the IBM BladeCenter Documentation CD for the BladeCenter unit.
The
following related documentation is available at http://www.ibm.com/
systems/support/:
v BladeCenter Problem Determination and Service Guide
v BladeCenter Hardware Maintenance Manual and Troubleshooting Guide
v BladeCenter Advanced Management Module Installation Guide or BladeCenter T
Advanced Management Module Installation Guide
v IBM BladeCenter Management Module Command-Line Interface Reference Guide
v IBM BladeCenter Management Module User’s Guide
v Installation and User ’s Guide for the BladeCenter unit
v Installation and User ’s Guide for the blade server
v Rack Installation Instructions
v Safety Information
v Ethernet Expansion Card for IBM BladeCenter Installation and User's Guide
v NetXen, Inc. Intelligent NIC Getting Started Guide
v Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Installation Guide
v Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Application Guide
v Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Browser Based
Interface Quick Guide
v Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Command Reference
v Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter ISCLI Reference
In
addition, you might have to review the IBM Configuration and Options Guide,
which contains information about which SFP module and cable are required to
connect the expansion card to other storage devices. This document is available
in both HTML and PDF from http://www.ibm.com/servers/eserver/xseries/
cog/.
For more information about documentation requirements, see “Using the
documentation” on page 19.
4 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Inventory checklist
Make sure that the shipping carton contains the following items:
v One NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM BladeCenter
v The NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM BladeCenter
Installation Guide (this document)
v Safety flyer
v End User License Agreement
If
any of these items are missing or damaged, contact your authorized reseller
for replacement.
Notices and statements in this document
The caution and danger statements in this document are also in the
multilingual Safety Information document, which is on the IBM BladeCenter
Documentation CD for the BladeCenter unit. Each statement is numbered for
reference to the corresponding statement in your language in the Safety
Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in
which damage could occur.
v Caution: These statements indicate situations that can be potentially
hazardous to you. A caution statement is placed just before the description
of a potentially hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. The NetXen 10 Gb 2-Port Ethernet Expansion Card 5
Major components of the expansion card
The NX2031 chip provides a PCI-Express local bus interface and two
completely independent 10 Gb serial Ethernet ports. Each port has a RISC
processor, an integrated serializer/deserializer (SERDES), a receive DMA
sequencer, a frame buffer, a five-channel DMA controller, and an internal
memory interface in a single-chip solution.
High-speed switch module
You must install a compatible high-speed switch module (HSSM), such as a
Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter, in the BladeCenter
unit when you install a NetXen 10 Gb 2-Port Ethernet Expansion Card in the
blade server. For additional information, see Chapter 2, “Installing an
expansion card,” on page 7.
For information about the types of compatible HSSMs for the IBM BladeCenter
unit, contact your IBM marketing representative or authorized reseller. For a
list of supported optional devices for the BladeCenter unit, see
http://www.ibm.com/servers/eserver/serverproven/compat/us/.
For details about Nortel HSSM installation, configuration, and use, see the
Nortel documentation that comes with the Nortel HSSM. This documentation
is listed under “Related documentation” on page 4.
6 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Chapter 2. Installing an expansion card
This chapter provides instructions for installing an expansion card in a blade
server.
Depending on the type of BladeCenter unit that you are using, the BladeCenter
unit supports a maximum of 10 or 14 expansion cards, that is, one expansion
card per blade server.
Notes:
v For the locations of the BladeCenter unit I/O-module bays, see Chapter 1,
“The NetXen 10 Gb 2-Port Ethernet Expansion Card,” on page 1.
v The blade servers or BladeCenter units that are described or shown in this
document might be different from your blade server or BladeCenter unit.
For additional information, see the documentation that comes with your
blade server or BladeCenter unit.
v Configuration requirements for expansion cards, blade servers, and the
BladeCenter unit might vary. You can obtain up-to-date information about
these devices at http://www.ibm.com/systems/bladecenter/.
Installation guidelines
Before you install the expansion card in the blade server or the blade server in
the BladeCenter unit, read the following information:
v Read the safety information that begins on page v, “Handling static-sensitive
devices” on page 9, and the safety statements in the BladeCenter unit
documentation. This information will help you work safely.
v Observe good housekeeping in the area where you are working. Place
removed covers and other parts in a safe place.
v Blue on a component indicates touch points, where you can grip the
component to remove it from or install it in the blade server or BladeCenter
unit, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component on the
expansion card, blade server, or BladeCenter unit indicates that the
component can be hot-swapped, which means that if the BladeCenter unit
and operating system support hot-swap capability, you can remove or install
the component while the BladeCenter unit is running. (Orange can also
indicate touch points on hot-swap components.) See the instructions for
removing or installing a specific hot-swap component for any additional
procedures that you might have to perform before you remove or install the
component.
© Copyright IBM Corp. 2007 7
v You do not have to turn off the BladeCenter unit to install or replace any of
the hot-swap modules on the front or rear of the BladeCenter unit.
v When you are finished working on the blade server or BladeCenter unit,
reinstall all safety shields, guards, labels, and ground wires.
v Make sure that you are using the latest versions of device drivers, firmware,
and BIOS for your blade server, management module, and I/O modules that
are used by the I/O expansion card. See http://www.ibm.com/systems/
support/
for the latest information about upgrading the device drivers and
firmware for BladeCenter components. See the latest instructions in the
documentation that comes with the updates.
v Make sure that a compatible high-speed switch module (HSSM) that
supports Ethernet operation is installed in one or two of the applicable
I/O-module bays (7 or 9) in the BladeCenter unit. If your blade server
supports installation of one or more high-speed I/O expansion cards, you
must install at least one HSSM that supports Ethernet operation in the
BladeCenter unit when you install an I/O expansion card in the blade
server. Installing a second identical HSSM that supports Ethernet operation
in the BladeCenter unit provides a backup Ethernet HSSM in case one
Ethernet HSSM fails. If HSSMs are installed in both I/O-module bays 7 and
9 in the BladeCenter unit, both HSSMs must be of the same type. For
additional information about the applicable I/O-module bays and Ethernet
HSSMs, see the installation instructions that come with the HSSMs, such as
the Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Installation Guide.
v For a list of supported optional devices for the BladeCenter unit and other
IBM products, see http://www.ibm.com/servers/eserver/serverproven/
compat/us/.
For additional information, see the following BladeCenter documentation and
the Nortel documentation that is listed in “Related documentation” on page 4:
v The Installation and User’s Guide for your blade server provides
server-specific I/O expansion card installation requirements.
v The Installation Guide for your BladeCenter unit shows I/O-module bay
locations.
v The Nortel 10 Gb Ethernet Switch Module for IBM BladeCenter Installation Guide
provides installation and configuration instructions for the I/O module.
System reliability guidelines
To help ensure proper cooling, performance, and system reliability, make sure
that the following requirements are met:
v Each of the module bays on the rear of the BladeCenter unit contains either
a module or a filler module.
v A removed hot-swap module is replaced with an identical module or filler
module within 1 minute of removal.
8 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
v A removed hot-swap blade server is replaced with another blade server or
filler blade within 1 minute of removal.
v The ventilation areas on the sides of the blade server are not blocked.
v You have followed the reliability guidelines in the documentation that comes
with the BladeCenter unit.
Cables
are not required for the expansion card. If you must install cables for
other BladeCenter optional devices, see the IBM Configuration and Options Guide
at http://www.ibm.com/servers/eserver/xseries/cog/. If you must install
cables for BladeCenter components, see the cable-routing information in the
documentation that comes with the BladeCenter components and the cables.
Handling static-sensitive devices
Attention: Static electricity can damage the BladeCenter unit and other
electronic devices. To avoid damage, keep static-sensitive devices in their
static-protective packages until you are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up
around you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an
unpainted metal surface of the BladeCenter unit chassis or an unpainted metal
surface on any other grounded rack component in the rack that you are
installing the device in for at least 2 seconds. This drains static electricity
from the package and from your body.
v Remove the device from its package and install it directly into the
BladeCenter unit without setting down the device. If it is necessary to set
down the device, put it back into its static-protective package. Do not place
the device on the BladeCenter unit or on a metal surface.
v Take additional care when you handle devices during cold weather. Heating
reduces indoor humidity and increases static electricity.
v Some types of BladeCenter units come with electrostatic discharge (ESD)
connectors. If the BladeCenter unit is equipped with an ESD connector, see
the documentation that comes with the BladeCenter unit for using the ESD
connector.
Chapter 2. Installing an expansion card 9
Installing the expansion card on a blade server
Read the safety information that begins on page v and “Installation guidelines”
on page 7.
See the blade server or storage expansion unit documentation for detailed
instructions for installing the I/O expansion card.
Expansion card
Expansion card
connectors
Mounting posts
10 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Configuring a command session
After you install the I/O expansion card, turn on the blade server; then, use
the following list to determine how to set up a command session:
v If the blade server supports local console connection through the
management-module switch control of the keyboard/video/mouse (KVM) to
the blade server. See the Installation and User’s Guide for the blade server for
instructions.
v If the blade server does not support local console connection, see the
Installation and User’s Guide for the blade server for instructions for setting
up a command session with the blade server.
Chapter 2. Installing an expansion card 11
12 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Chapter 3. Updating the boot code and firmware and
installing device drivers
After you install the I/O expansion card, make sure that the latest boot code
and firmware are installed; then, install the device drivers.
Notes:
1. The supported operating systems vary, depending on:
v The types of blade servers and other hardware that you are using
v The software packages that you are using
2.
For the latest information about supported operating systems, versions of
device drivers, utilities, and documentation, see http://www.ibm.com/
systems/support/.
3. This I/O expansion card does not require or support custom configuration.
The latest device drivers, utilities, documentation, and installation instructions
for the following supported operating systems are provided at
http://www.ibm.com/systems/support/:
v Microsoft® Windows® 2000 Advanced Server
v Microsoft Windows 2000 Server
v Microsoft Windows 2003 Server
v Microsoft Windows 2003 Enterprise Server
v Microsoft Windows 2003 Web Server
v Red Hat® Enterprise Linux® Version 3 Advanced Server
v Red Hat Enterprise Linux Version 3 Web Server
v Red Hat Enterprise Linux Version 3 Enterprise Server
v Red Hat Enterprise Linux Version 3 Advanced Server 64-bit
v Red Hat Enterprise Linux Version 3 Web Server 64-bit
v Red Hat Enterprise Linux Version 3 Enterprise Server 64-bit
v Red Hat Enterprise Linux Version 3 for POWER
™
v Red Hat Enterprise Linux Version 4 Advanced Server
v Red Hat Enterprise Linux Version 4 Web Server
v Red Hat Enterprise Linux Version 4 Enterprise Server
v Red Hat Enterprise Linux Version 4 Advanced Server 64-bit
v Red Hat Enterprise Linux Version 4 Web Server 64-bit
v Red Hat Enterprise Linux Version 4 Enterprise Server 64-bit
v Red Hat Enterprise Linux Version 4 for POWER
v SUSE Linux Enterprise Server Version 9 (SLES 9)
© Copyright IBM Corp. 2007 13
v SUSE Linux Enterprise Server Version 9 64-bit (SLES 9)
v SUSE Linux Enterprise Server Version 9 for POWER
v SUSE Linux Enterprise Server Version 10 (SLES 10)
v SUSE Linux Enterprise Server Version 10 64-bit (SLES 10)
v SUSE Linux Enterprise Server Version 10 for POWER
14 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Chapter 4. Parts listing
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is
your responsibility. If IBM installs a Tier 1 CRU at your request, you will be
charged for the installation.
v Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU
yourself or request IBM to install it, at no additional charge, under the type
of warranty service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For
information about the terms of the warranty, see Appendix B, “Warranty,”
on page 23.
The replaceable component in the following table is a Tier 1 CRU. If other
BladeCenter components require replacement, see the following documentation
that comes with these devices:
v BladeCenter Problem Determination and Service Guide or Hardware Maintenance
Manual and Troubleshooting Guide
v Installation and User ’s Guide or Installation Guide
Part CRU number
NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM
BladeCenter
39Y9269 (Tier 1 CRU)
© Copyright IBM Corp. 2007 15
16 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Chapter 5. Solving problems
If you are having a problem with the expansion card, use the following
information to help you determine the cause of the problem and the action to
take. Additional troubleshooting and debugging procedures are available in the
Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination
Service Guide for the blade server.
Make sure that you are using the latest versions of device drivers, firmware,
and BIOS code for the blade server and management module. If the code is not
at the latest level, the BladeCenter unit might not recognize the I/O expansion
card and might not turn it on. See http://www.ibm.com/systems/support/ for
the latest information about upgrading the device drivers, firmware, and BIOS
code for BladeCenter components. The instructions are in the documentation
that comes with the updates.
To determine whether the installation problem is caused by the hardware,
perform the following tasks:
v Make sure that the I/O expansion card is installed correctly. For additional
information, see the documentation that comes with the blade server.
v Make sure that all peripheral devices that are connected to the I/O modules
are correctly connected, turned on, operating correctly. For additional
information, see the documentation that comes with these devices.
To determine whether the installation problem is caused by the software,
perform the following tasks:
v Make sure that the correct device driver is installed. To download or get
information about the latest supported device drivers, utilities, and
documentation, see http://www.ibm.com/systems/support/. Also see the
Installation and User’s Guide for the blade server for additional information.
v Make sure that the BIOS code in the expansion card is at the latest level.
v Make sure that you are using the correct expansion-card NVRAM settings
for the storage area network (SAN) and operating system.
© Copyright IBM Corp. 2007 17
To determine whether the installation problem is caused by the system
configuration, check the blade server to ensure that it is configured correctly.
For additional information, see the documentation that comes with the blade
server and the BladeCenter unit.
If you still have a system configuration problem, see the documentation that
comes with the BladeCenter unit, or contact your IBM technical-support
representative to determine whether the system board in the blade server
requires a special configuration.
18 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This appendix contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use
the diagnostic tools that come with your system. Information about
diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting
Guide or Problem Determination and Service Guide on the IBM Documentation
CD that comes with your system.
Note:
For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
You
can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation
that comes with IBM systems also describes the diagnostic tests that you can
perform. Most systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of
error messages and error codes. If you suspect a software problem, see the
documentation for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or
optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical
© Copyright IBM Corp. 2007 19
information and download device drivers and updates. To access these pages,
go to http://www.ibm.com/systems/support/ and follow the instructions.
Also, some documents are available through the IBM Publications Center at
http://www.ibm.com/shop/publications/order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about
IBM systems, optional devices, services, and support. The address for IBM
System x™ and xSeries® information is http://www.ibm.com/systems/x/. The
address for IBM BladeCenter information is http://www.ibm.com/systems/
bladecenter/.
The address for IBM IntelliStation
®
information is
http://www.ibm.com/intellistation/.
You can find service information for IBM systems and optional devices at
http://www.ibm.com/systems/support/.
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with
usage, configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For
information about which products are supported by Support Line in your
country or region, see http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through IBM Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. See
http://www.ibm.com/planetwide/ for support telephone numbers, or in the
U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a
day, 7 days a week. In the U.K., these services are available Monday through
Friday, from 9 a.m. to 6 p.m.
20 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
IBM Taiwan product service
IBM Taiwan product service contact information:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888
Appendix A. Getting help and technical assistance 21
22 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Appendix B. Warranty
IBM provides hardware warranty service for this product equivalent to that
described in the IBM Statement of Limited Warranty (“SOLW”), a copy of
which is included, notwithstanding the section entitled, “What this Warranty
Does not Cover” of the SOLW. All references to “Machine” in the SOLW apply
to this product (except for its firmware or accompanying software) for
purposes of the warranty. References to “IBM’s Official Published
Specifications” mean the specifications for the product designated by IBM. Any
firmware or software included in or which accompanies this product is subject
to the terms and conditions of the manufacturer’s end user license agreement.
IBM Statement of Limited Warranty Z125-4753-08 04/2004
Part 1 - General Terms
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2
replace or modify those of Part 1. The warranties provided by IBM in this Statement
of Limited Warranty apply only to Machines you purchase for your use, and not for
resale. The term “Machine” means an IBM machine, its features, conversions,
upgrades, elements, or accessories, or any combination of them. The term “Machine”
does not include any software programs, whether pre-loaded with the Machine,
installed subsequently or otherwise. Nothing in this Statement of Limited
Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract.
What this Warranty Covers
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(“Specifications”) which are available on request. The warranty period for the
Machine starts on the original Date of Installation and is specified in Part 3 Warranty Information. The date on your invoice or sales receipt is the Date of
Installation unless IBM or your reseller informs you otherwise. Many features,
conversions, or upgrades involve the removal of parts and their return to IBM.
A part that replaces a removed part will assume the warranty service status of
the removed part. Unless IBM specifies otherwise, these warranties apply only
in the country or region in which you purchased the Machine.
© Copyright IBM Corp. 2007 23
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO
THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT
PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
What this Warranty Does not Cover
This warranty does not cover the following:
v any software programs, whether pre-loaded or shipped with the Machine,
or installed subsequently;
v failure resulting from misuse (including but not limited to use of any
Machine capacity or capability, other than that authorized by IBM in
writing), accident, modification, unsuitable physical or operating
environment, or improper maintenance by you;
v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide
with or integrate into an IBM Machine at your request.
The
warranty is voided by removal or alteration of identification labels on the
Machine or its parts.
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such
as assistance with “how-to” questions and those regarding Machine set-up and
installation, is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period,
contact IBM or your reseller to obtain warranty service. If you do not register
the Machine with IBM, you may be required to present proof of purchase as
evidence of your entitlement to warranty service.
24 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
What IBM Will Do to Correct Problems
When you contact IBM for service, you must follow the problem determination
and resolution procedures that IBM specifies. An initial diagnosis of your
problem can be made either by a technician over the telephone or electronically
by access to an IBM website.
The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information.
You are responsible for downloading and installing designated Machine Code
(microcode, basic input/output system code (called “BIOS”), utility programs,
device drivers, and diagnostics delivered with an IBM Machine) and other
software updates from an IBM Internet We b site or from other electronic
media, and following the instructions that IBM provides.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”)
(e.g., keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the
CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through
your application of Machine Code or software updates, or with a CRU, IBM or
your reseller, if approved by IBM to provide warranty service, will either, at its
discretion, 1) repair it to make it function as warranted, or 2) replace it with
one that is at least functionally equivalent. If IBM is unable to do either, you
may return the Machine to your place of purchase and your money will be
refunded.
IBM or your reseller will also manage and install selected engineering changes
that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the
item IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Appendix B. Warranty 25
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller
provides;
b. backup or secure all programs, data, and funds contained in the
Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit IBM to fulfill its obligations; and
d. inform IBM or your reseller of changes in the Machine’s location.
4.
(a) ensure all information about identified or identifiable individuals
(Personal Data) is deleted from the Machine (to the extent technically
possible), (b) allow IBM, your reseller or an IBM supplier to process on
your behalf any remaining Personal Data as IBM or your reseller considers
necessary to fulfill its obligations under this Statement of Limited Warranty
(which may include shipping the Machine for such processing to other IBM
service locations around the world), and (c) ensure that such processing
complies with any laws applicable to such Personal Data.
Limitation
of Liability
IBM is responsible for loss of, or damage to, your Machine only while it is 1)
in IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Neither IBM nor your reseller are responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM for any reason. Yo u should remove all such information from the
Machine prior to its return.
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), except for any liability that cannot be waived or limited by
applicable laws, IBM is liable for no more than
26 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if
recurring, 12 months’ charges apply) for the Machine that is subject of the
claim. For purposes of this item, the term “Machine” includes Machine
Code and Licensed Internal Code (“LIC”).
This
limit also applies to IBM’s suppliers and your reseller. It is the maximum
for which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR RESELLERS
LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, D ATA; 3) SPECIAL, INCIDENTAL, OR
INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR
ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
Governing Law
Both you and IBM consent to the application of the laws of the country in
which you acquired the Machine to govern, interpret, and enforce all of your
and IBM’s rights, duties, and obligations arising from, or relating in any
manner to, the subject matter of this Statement of Limited Warranty, without
regard to conflict of law principles.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VA RY FROM STAT E TO
STATE OR JURISDICTION TO JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country
in which you acquired the Machine.
Appendix B. Warranty 27
Part 2 - Country-unique Terms
AMERICAS
ARGENTINA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Ordinary Commercial Court of the city of Buenos Aires.
BOLIVIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of La Paz.
BRAZIL
Jurisdiction: The following is added after the first sentence:
Any
litigation arising from this Statement of Limited Warranty will be settled
exclusively by the court of Rio de Janeiro, RJ.
CHILE
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Civil Courts of Justice of Santiago.
COLOMBIA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of the Republic of Colombia.
EQUADOR
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Judges of Quito.
28 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
MEXICO
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Federal Courts of Mexico City, Federal District.
PARAGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the courts of the city of Asuncion.
PERU
Limitation of Liability: The following is added at the end of this section:
In accordance with Article 1328 of the Peruvian Civil Code the limitations and
exclusions specified in this section will not apply to damages caused by IBM’s
willful misconduct (“dolo”) or gross negligence (“culpa inexcusable”).
URUGUAY
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the City of Montevideo Court’s Jurisdiction.
VENEZUELA
Jurisdiction: The following is added after the first sentence:
Any litigation arising from this Statement of Limited Warranty will be settled
exclusively by the Courts of the Metropolitan Area Of the City of Caracas.
NORTH AMERICA
How to Obtain Warranty Service: The following is added to this Section:
To obtain warranty service from IBM in Canada or the United States, call
1-800-IBM-SERV (426-7378).
Appendix B. Warranty 29
CANADA
Limitation of Liability: The following replaces item 1 of this section:
1. damages for bodily injury (including death) or physical harm to real
property and tangible personal property caused by IBM’s negligence; and
Governing
Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this Section are in addition to any rights you may
have under the Trade Practices Act 1974 or other similar legislation and are
only limited to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this section:
Where IBM is in breach of a condition or warranty implied by the Trade
Practices Act 1974 or other similar legislation, IBM’s liability is limited to the
repair or replacement of the goods or the supply of equivalent goods. Where
that condition or warranty relates to right to sell, quiet possession or clear title,
or the goods are of a kind ordinarily acquired for personal, domestic or
household use or consumption, then none of the limitations in this paragraph
apply.
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State or Territory.
CAMBODIA AND LAOS
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws
of the State of New York, United States of America.
30 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
CAMBODIA, INDONESIA, AND LAOS
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in
Singapore in accordance with the Arbitration Rules of Singapore International
Arbitration Center (“SIAC Rules”) then in effect. The arbitration award shall be
final and binding for the parties without appeal and shall be in writing and set
forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the SIAC.
Other vacancies shall be filled by the respective nominating party. Proceedings
shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of Hong Kong Special Administrative Region of China.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s
negligence; and
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject
of this Statement of Limited Warranty, the charge paid by you for the
individual Machine that is the subject of the claim. For purposes of this
item, the term “Machine” includes Machine Code and Licensed Internal
Code (“LIC”).
Appendix B. Warranty 31
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in
Bangalore, India in accordance with the laws of India then in effect. The
arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the Bar
Council of India. Other vacancies shall be filled by the respective nominating
party. Proceedings shall continue from the stage they were at when the
vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
JAPAN
Governing Law: The following sentence is added to this section:
Any
doubts concerning this Statement of Limited Warranty will be initially
resolved between us in good faith and in accordance with the principle of
mutual trust.
MALAYSIA
Limitation of Liability: The word “SPECIAL” in item 3 of the fifth paragraph is
deleted.
NEW ZEALAND
What this Warranty Covers: The following paragraph is added to this section:
The warranties specified in this section are in addition to any rights you may
have under the Consumer Guarantees Act 1993 or other legislation which
cannot be excluded or limited. The Consumer Guarantees Act 1993 will not
apply in respect of any goods which IBM provides, if you require the goods
for the purposes of a business as defined in that Act.
32 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Limitation of Liability: The following is added to this section:
Where
Machines are not acquired for the purposes of a business as defined in
the Consumer Guarantees Act 1993, the limitations in this section are subject to
the limitations in that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:
laws of the State of New York, United States of America (except when local
law requires otherwise).
PHILIPPINES
Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following:
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES),
MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR
Arbitration: The following is added under this heading:
Disputes arising out of or in connection with this Statement of Limited
Warranty shall be finally settled by arbitration which shall be held in Metro
Manila, Philippines in accordance with the laws of the Philippines then in
effect. The arbitration award shall be final and binding for the parties without
appeal and shall be in writing and set forth the findings of fact and the
conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the parties
shall appoint a third arbitrator who shall act as chairman of the proceedings.
Vacancies in the post of chairman shall be filled by the president of the
Philippine Dispute Resolution Center, Inc. Other vacancies shall be filled by the
respective nominating party. Proceedings shall continue from the stage they
were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30
days of the date the other party appoints its, the first appointed arbitrator shall
be the sole arbitrator, provided that the arbitrator was validly and properly
appointed.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The English language version of this
Statement of Limited Warranty prevails over any other language version.
Appendix B. Warranty 33
SINGAPORE
Limitation of Liability: The words “SPECIAL” and “ECONOMIC” in item 3 in
the fifth paragraph are deleted.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:
The terms of this Statement of Limited Warranty apply to Machines purchased
from IBM or an IBM reseller.
How to Obtain Warranty Service:
Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,
Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain,
Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently
added to the European Union, as from the date of accession):
The warranty for Machines acquired in Western Europe shall be valid and
applicable in all Western Europe countries provided the Machines have been
announced and made available in such countries.
If you purchase a Machine in one of the Western European countries, as
defined above, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM, provided the Machine has been announced and made
available by IBM in the country in which you wish to obtain service.
If you purchased a Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak
Republic, Slovenia, or Ukraine, you may obtain warranty service for that
Machine in any of those countries from either (1) an IBM reseller approved to
perform warranty service or (2) from IBM.
If you purchase a Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the
country of purchase, if that IBM entity provides warranty service in that
country, or from an IBM reseller, approved by IBM to perform warranty service
on that Machine in that country. Warranty service in Africa is available within
50 kilometers of an IBM approved service provider. You are responsible for
transportation costs for Machines located outside 50 kilometers of an IBM
approved service provider.
34 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Governing Law:
The phrase “the laws of the country in which you acquired the Machine” is replaced
by:
1) “the laws of Austria” in Albania, Armenia, Azerbaijan, Belarus,
Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan,
Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia,
Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia;
2) “the laws of France” in Algeria, Benin, Burkina Faso, Cameroon, Cape
Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti,
Democratic Republic of Congo, Equatorial Guinea, French Guiana, French
Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,
Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia,
Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis &
Futuna; 3) “the laws of Finland” in Estonia, Latvia, and Lithuania; 4) “the
laws of England” in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea,
Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta,
Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi
Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the
United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5)
“the laws of South Africa” in South Africa, Namibia, Lesotho and Swaziland.
Jurisdiction: The following exceptions are added to this section:
1) In Austria the choice of jurisdiction for all disputes arising out of this
Statement of Limited Warranty and relating thereto, including its existence,
will be the competent court of law in Vienna, Austria (Inner-City); 2) in
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan,
Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman,
Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia,
Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia,
and Zimbabwe all disputes arising out of this Statement of Limited Warranty
or related to its execution, including summary proceedings, will be submitted
to the exclusive jurisdiction of the English courts; 3) in Belgium and
Luxembourg, all disputes arising out of this Statement of Limited Warranty or
related to its interpretation or its execution, the law, and the courts of the
capital city, of the country of your registered office and/or commercial site
location only are competent; 4) in France, Algeria, Benin, Burkina Faso,
Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo
Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea,
French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau,
Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte,
Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia,
Vanuatu, and Wallis & Futuna all disputes arising out of this Statement of
Limited Warranty or related to its violation or execution, including summary
proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in
Appendix B. Warranty 35
Russia, all disputes arising out of or in relation to the interpretation, the
violation, the termination, the nullity of the execution of this Statement of
Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South
Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all
disputes relating to this Statement of Limited Warranty to the jurisdiction of
the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in
connection with this Statement of Limited Warranty shall be resolved by the
Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul,
the Republic of Turkey; 8) in each of the following specified countries, any
legal claim arising out of this Statement of Limited Warranty will be brought
before, and settled exclusively by, the competent court of a) Athens for Greece,
b) Te l Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e)
Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit
all disputes relating to this Statement of Limited Warranty to the jurisdiction of
the English courts.
Arbitration: The following is added under this heading:
In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,
Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia,
Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan,
Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising
out of this Statement of Limited Warranty or related to its violation,
termination or nullity will be finally settled under the Rules of Arbitration and
Conciliation of the International Arbitral Center of the Federal Economic
Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance
with these rules. The arbitration will be held in Vienna, Austria, and the official
language of the proceedings will be English. The decision of the arbitrators will
be final and binding upon both parties. Therefore, pursuant to paragraph 598
(2) of the Austrian Code of Civil Procedure, the parties expressly waive the
application of paragraph 595 (1) figure 7 of the Code. IBM may, however,
institute proceedings in a competent court in the country of installation.
In Estonia, Latvia and Lithuania all disputes arising in connection with this
Statement of Limited Warranty will be finally settled in arbitration that will be
held in Helsinki, Finland in accordance with the arbitration laws of Finland
then in effect. Each party will appoint one arbitrator. The arbitrators will then
jointly appoint the chairman. If arbitrators cannot agree on the chairman, then
the Central Chamber of Commerce in Helsinki will appoint the chairman.
36 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
EUROPEAN UNION (EU)
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:
The warranty for Machines acquired in EU countries is valid and applicable in
all EU countries provided the Machines have been announced and made
available in such countries.
How to Obtain Warranty Service: The following is added to this section:
To obtain warranty service from IBM in EU countries, see the telephone listing
in Part 3 - Warranty Information.
You may contact IBM at the following address:
IBM Warranty & Service Quality Dept.
PO Box 30
Spango Valley
Greenock
Scotland PA16 0AH
CONSUMERS
Consumers have legal rights under applicable national legislation governing
the sale of consumer goods. Such rights are not affected by the warranties
provided in this Statement of Limited Warranty.
AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS,
NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence
of the fulfillment of its obligations under or in connection with this
Statement of Limited Warranty or due to any other cause related to this
Statement of Limited Warranty is limited to the compensation of only those
damages and losses proved and actually arising as an immediate and direct
consequence of the non-fulfillment of such obligations (if IBM is at fault) or
of such cause, for a maximum amount equal to the charges you paid for
the Machine. For purposes of this item, the term “Machine” includes
Machine Code and Licensed Internal Code (“LIC”).
The above limitation shall not apply to damages for bodily injuries
(including death) and damages to real property and tangible personal
property for which IBM is legally liable.
Appendix B. Warranty 37
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR
RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF
INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO,
DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY
ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN
IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT
THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,
REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.
FRANCE AND BELGIUM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
Except as otherwise provided by mandatory law:
1. IBM’s liability for any damages and losses that may arise as a consequence
of the fulfillment of its obligations under or in connection with this
Statement of Limited Warranty is limited to the compensation of only those
damages and losses proved and actually arising as an immediate and direct
consequence of the non-fulfillment of such obligations (if IBM is at fault),
for a maximum amount equal to the charges you paid for the Machine that
has caused the damages. For purposes of this item, the term “Machine”
includes Machine Code and Licensed Internal Code (“LIC”).
The above limitation shall not apply to damages for bodily injuries
(including death) and damages to real property and tangible personal
property for which IBM is legally liable.
2. UNDER NO CIRCUMSTANCES IS IBM, ITS SUPPLIERS OR
RESELLERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF
INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO,
DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY
ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN
IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT
THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,
REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA
The provisions of this Statement of Limited Warranty replace any applicable
statutory warranties.
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for
its normal use and the Machine’s conformity to its Specifications.
38 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
The following paragraphs are added to this section:
The limitation period for consumers in action for breach of warranty is the
statutory period as a minimum. In case IBM or your reseller is unable to repair
an IBM Machine, you can alternatively ask for a partial refund as far as
justified by the reduced value of the unrepaired Machine or ask for a
cancellation of the respective agreement for such Machine and get your money
refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, IBM will reimburse you for the transportation
charges for the delivery of the failing Machine to IBM.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty
will not apply to damages caused by IBM with fraud or gross negligence and
for express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this section:
as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim. For purposes
of this item, the term “Machine” includes Machine Code and Licensed Internal
Code (“LIC”).
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this section:
In
such instances, regardless of the basis on which you are entitled to claim
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
Appendix B. Warranty 39
GERMANY
What this Warranty Covers: The following replaces the first sentence of the first
paragraph of this section:
The warranty for an IBM Machine covers the functionality of the Machine for
its normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this section:
The minimum warranty period for Machines is twelve months. In case IBM or
your reseller is unable to repair an IBM Machine, you can alternatively ask for
a partial refund as far as justified by the reduced value of the unrepaired
Machine or ask for a cancellation of the respective agreement for such Machine
and get your money refunded.
The second paragraph does not apply.
What IBM Will Do to Correct Problems: The following is added to this section:
During the warranty period, transportation for delivery of the failing Machine
to IBM will be at IBM’s expense.
Limitation of Liability: The following paragraph is added to this section:
The limitations and exclusions specified in the Statement of Limited Warranty
will not apply to damages caused by IBM with fraud or gross negligence and
for express warranty.
The following sentence is added to the end of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
HUNGARY
Limitation of Liability: The following is added at the end of this section:
The limitation and exclusion specified herein shall not apply to liability for a
breach of contract damaging life, physical well-being, or health that has been
caused intentionally, by gross negligence, or by a criminal act.
The parties accept the limitations of liability as valid provisions and state that
the Section 314.(2) of the Hungarian Civil Code applies as the acquisition price
as well as other advantages arising out of the present Statement of Limited
Warranty balance this limitation of liability.
40 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
IRELAND
What this Warranty Covers: The following is added to this section:
Except as expressly provided in these terms and conditions, all statutory
conditions, including all warranties implied, but without prejudice to the
generality of the foregoing all warranties implied by the Sale of Goods Act
1893 or the Sale of Goods and Supply of Services Act 1980 are hereby
excluded.
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement,
omission, or negligence on the part of IBM in connection with, or in relation to,
the subject matter of this Statement of Limited Warranty in respect of which
IBM is legally liable to you, whether in contract or tort. A number of Defaults
which together result in, or contribute to, substantially the same loss or
damage will be treated as one Default occurring on the date of occurrence of
the last such Default.
Circumstances may arise where, because of a Default, you are entitled to
recover damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for death or personal injury caused by
the negligence of IBM.
2. Subject always to the Items for Which IBM is Not Liable below, IBM will
accept unlimited liability for physical damage to your tangible property
resulting from the negligence of IBM.
3. Except as provided in items 1 and 2 above, IBM’s entire liability for actual
damages for any one Default will not in any event exceed the greater of 1)
EUR 125,000, or 2) 125% of the amount you paid for the Machine directly
relating to the Default.
Items
for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM, its suppliers or resellers liable for any of the following,
even if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Appendix B. Warranty 41
SLOVAKIA
Limitation of Liability: The following is added to the end of the last paragraph:
The limitations apply to the extent they are not prohibited under §§ 373-386 of
the Slovak Commercial Code.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this section:
IBM’s entire liability to you for actual damages arising in all situations
involving nonperformance by IBM in respect of the subject matter of this
Statement of Warranty will be limited to the charge paid by you for the
individual Machine that is the subject of your claim from IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces the terms of this section in its
entirety:
For the purposes of this section, a “Default” means any act, statement,
omission, or negligence on the part of IBM in connection with, or in relation to,
the subject matter of this Statement of Limited Warranty in respect of which
IBM is legally liable to you, whether in contract or tort. A number of Defaults
which together result in, or contribute to, substantially the same loss or
damage will be treated as one Default.
Circumstances may arise where, because of a Default, you are entitled to
recover damages from IBM.
This section sets out the extent of IBM’s liability and your sole remedy.
1. IBM will accept unlimited liability for:
a. death or personal injury caused by the negligence of IBM; and
b. any breach of its obligations implied by Section 12 of the Sale of Goods
Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or
any statutory modification or re-enactment of either such Section.
2.
IBM will accept unlimited liability, subject always to the Items for Which
IBM is Not Liable below, for physical damage to your tangible property
resulting from the negligence of IBM.
3. IBM’s entire liability for actual damages for any one Default will not in any
event, except as provided in items 1 and 2 above, exceed the greater of 1)
Pounds Sterling 75,000, or 2) 125% of the total purchase price payable or
the charges for the Machine directly relating to the Default.
42 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
These limits also apply to IBM’s suppliers and resellers. They state the
maximum for which IBM and such suppliers and resellers are collectively
responsible.
Items for Which IBM is Not Liable
Save with respect to any liability referred to in item 1 above, under no
circumstances is IBM or any of its suppliers or resellers liable for any of the
following, even if IBM or they were informed of the possibility of such losses:
1. loss of, or damage to, data;
2. special, indirect, or consequential loss; or
3. loss of profits, business, revenue, goodwill, or anticipated savings.
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your
Machine, including the warranty period and type of warranty service IBM
provides.
Warranty Period
The warranty period may vary by country or region and is specified in the
table below.
Note: “Region” means either Hong Kong or Macau Special Administrative
Region of China.
A warranty period of 3 years on parts and 1 year on labor means that IBM
provides warranty service without charge for:
1. parts and labor during the first year of the warranty period; and
2. parts only, on an exchange basis, in the second and third years of the
warranty period. IBM will charge you for any labor provided in
performance of the repair or replacement(s) in the second and third year of
the warranty period.
Machine
- NetXen 10 Gb 2-Port Ethernet Expansion Card for IBM
BladeCenter
Country or Region of
Purchase Warranty Period Type of Warranty Service*
Worldwide 1 year 1
* See “Types of Warranty Service” for the legend and explanations of warranty-service
types.
Appendix B. Warranty 43
Types of Warranty Service
If required, IBM provides repair or exchange the above table and as described
below. Warranty service may be provided by your reseller if approved by IBM
to perform warranty service. Scheduling of service will depend upon the time
of your call and is subject to parts availability. Service levels are response time
objectives and are not guaranteed. The specified level of warranty service may
not be available in all worldwide locations, additional charges may apply
outside IBM’s normal service area, contact your local IBM representative or
your reseller for country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are
available from IBM at any time on your request. Installation of Tier 1 CRUs
is your responsibility. If IBM installs a Tier 1 CRU at your request, you will
be charged for the installation. Yo u may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of
warranty service designated for your Machine. IBM specifies in the
materials shipped with a replacement CRU whether a defective CRU must
be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if IBM does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its repair
or exchange, IBM will arrange the return delivery of the Machine to your
location. Yo u are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will return
it to you at IBM’s expense, unless IBM specifies otherwise. Yo u are
responsible for the subsequent installation and verification of the Machine.
44 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, IBM will determine
which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some
countries.
The IBM Machine Warranty World Wide We b site at http://www.ibm.com/
servers/support/machine_warranties/
provides a worldwide overview of
IBM’s Limited Warranty for Machines, a Glossary of IBM definitions,
Frequently Asked Questions (FAQs) and Support by Product (Machine) with
links to Product Support pages. The IBM Statement of Limited Warranty is
also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the
telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice. For the warranty service
contact telephone number in a country subsequently added to the EU and not
yet reflected in the list below, contact IBM in that country or visit the website
above for a current telephone listing.
Austria -- +43-1-24592-5901 Latvia -- +386-61-1796-699
Belgium -- +32-70-23-3392 Lithuania -- +386-61-1796-699
Cyprus -- +357-22-841100 Luxembourg -- +352-298-977-5063
Czech Republic -- +420-2-7213-1316 Malta -- +356-23-4175
Denmark -- +45-4520-8200 Netherlands -- +31-20-514-5770
Estonia -- +386-61-1796-699 Poland -- +48-22-878-6999
Finland -- +358-8001-4260 Portugal -- +351-21-892-7147
France -- +33-238-557-450 Slovakia -- +421-2-4954-1217
Germany -- +49-1805-253553 Slovenia -- +386-1-4796-699
Appendix B. Warranty 45
Greece -- +30-210-680-1700 Spain -- +34-91-714-7983
Hungary -- +36-1-382-5720 Sweden -- +46-8-477-4420
Ireland -- +353-1-815-4000 United Kingdom -- +44-0870-550-0900
Italy -- +39-800-820-094
46 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Appendix C. Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area. Any
reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
IBM intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any non-IBM product,
program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM We b sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those We b sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
© Copyright IBM Corp. 2007 47
Trademarks
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
Active Memory IBM TechConnect
Active PCI IBM (logo) Tivoli
Active PCI-X IntelliStation Tivoli Enterprise
AIX NetBAY Update Connector
Alert on LAN Netfinity Wake on LAN
BladeCenter Predictive Failure
Analysis
XA-32
Chipkill ServeRAID XA-64
e-business logo ServerGuide X-Architecture
Eserver ServerProven XpandOnDemand
FlashCopy System x xSeries
i5/OS
Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries.
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and
other countries.
Java and all Java-based trademarks and logos are trademarks of Sun
Microsystems, Inc. in the United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States,
other countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or
both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks
and logos are trademarks or registered trademarks of Red Hat, Inc., in the
United States and other countries.
Other company, product, or service names may be trademarks or service marks
of others.
48 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
When referring to processor storage, real and virtual storage, or channel
volume, KB stands for approximately 1000 bytes, MB stands for approximately
1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes.
When referring to hard disk drive capacity or communications volume, MB
stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total
user-accessible capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the
largest currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven®, including but not limited to the implied
warranties of merchantability and fitness for a particular purpose. These
products are offered and warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not
IBM.
Some software may differ from its retail version (if available), and may not
include user manuals or all program functionality.
Product recycling and disposal
This unit must be recycled or discarded according to applicable local and
national regulations. IBM encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no longer needed.
IBM offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products.
Information on IBM product recycling offerings can be found on IBM’s Internet
site at http://www.ibm.com/ibm/environment/products/prp.shtml.
Appendix C. Notices 49
Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la
normativa nacional o local aplicable. IBM recomienda a los propietarios de
equipos de tecnología de la información (TI) que reciclen responsablemente sus
equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de
programas y servicios de devolución de productos en varios países, a fin de
ayudar a los propietarios de equipos a reciclar sus productos de TI. Se puede
encontrar información sobre las ofertas de reciclado de productos de IBM en el
sitio web de IBM http://www.ibm.com/ibm/environment/products/
prp.shtml.
Notice: This mark applies only to countries within the European Union (EU)
and Norway.
This appliance is labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union
Européenne et à la Norvège.
L’etiquette du système respecte la Directive européenne 2002/96/EC en
matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui
détermine les dispositions de retour et de recyclage applicables aux systèmes
utilisés à travers l’Union européenne. Conformément à la directive, ladite
étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté
mais être récupéré en fin de vie.
50 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of
the WEEE Directive, as shown above, must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to
customers for the return, recycling, and recovery of WEEE. Customer
participation is important to minimize any potential effects of EEE on the
environment and human health due to the potential presence of hazardous
substances in EEE. For proper collection and treatment, contact your local IBM
representative.
Battery return program
This product may contain a sealed lead acid, nickel cadmium, nickel metal
hydride, lithium, or lithium ion battery. Consult your user manual or service
manual for specific battery information. The battery must be recycled or
disposed of properly. Recycling facilities may not be available in your area. For
information on disposal of batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or
contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling,
or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and battery packs from IBM equipment. For information on proper
disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part
number listed on the battery available prior to your call.
For Taiwan: Please recycle batteries.
Appendix C. Notices 51
For the European Union:
For California: Perchlorate material – special handling may apply. See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/.
The foregoing notice is provided in accordance with California
Code of Regulations Title 22, Division 4.5 Chapter 33. Best
Management Practices for Perchlorate Materials. This
product/part may include a lithium manganese dioxide battery
which contains a perchlorate substance.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user
will be required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or
by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
52 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United
Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of non-IBM
option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard
EN 55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference
with licensed communication equipment.
Attention: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
European Community contact:
IBM Technical Regulations
Pascalstr. 100, Stuttgart, Germany 70569
Telephone: 0049 (0)711 785 1176
Fax: 0049 (0)711 785 1283
E-mail: tjahn@de.ibm.com
Appendix C. Notices 53
Taiwanese Class A warning statement
Chinese Class A warning statement
Japanese Voluntary Control Council for Interference (VCCI)
statement
54 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Index
A
adapter/switch-module interconnections,
high-speed 6
attention notices 5
B
battery return program 51
bay locations, BladeCenter unit 1
BIOS code updates 17
blade server
interconnections
with expansion card
and high-speed switch-modules 1,
6, 8
network requirements 1
BladeCenter components, upgrading
device drivers, firmware, and BIOS
code for 17
BladeCenter documentation We b site 4
boot code updates 13
C
cable requirements 9
caution statements 5
Class A electronic emission notice 52
command session, configuring 11
communication requirements 1, 6, 8
compatible BladeCenter options We b
site 8
components, major 6
configuration
cable
requirements 9
options 4
problems 18
configuring a command session 11
contact information
hardware service and support 20
service information for IBM systems
and optional devices 20
software service and support 20
Taiwan product service 21
D
danger statements 5
device drivers
installing 13, 17
upgrading 17
documentation
cable
requirements 9
ordering 20
related 4
E
electronic emission Class A notice 52
Ethernet
expansion card 1, 10
high-speed switch-module
(HSSM) 1, 6, 8
expansion card
components
6
documentation 4
features, specifications, and
standards 3
I/O-module bay locations 1
installation guidelines 7
installing 7, 10
interconnections with blade server
and high-speed switch-modules 1,
6, 8
network requirements 1, 6, 8
parts listing 15
product registration 3
F
FCC Class A notice 52
features 3
firmware updates 13, 17
G
getting help and technical assistance 19
guidelines
handling static-sensitive devices 9
installation 7
system reliability 8
© Copyright IBM Corp. 2007 55
H
handling static-sensitive devices 9
hardware features 3
hardware problems 17
hardware requirements 1, 6, 8
hardware service and support 20
help and technical assistance 19
high-speed device interconnections 1, 6,
8
high-speed switch-module (HSSM)
documentation
4
network requirements 6, 8
host channel adapter (HCA)
interconnections
with blade server
and high-speed switch-modules 1,
6, 8
network requirements 1
host channel requirements 1, 6, 8
hot-swap component 7
HSSM (high-speed switch-module) 6, 8
I
I/O-module bay locations 1
IBM ServerProven list 8
IBM Support Line 20
important notices 5
installation
guidelines 7
options 7
procedure 10
requirements 7
installing
device
drivers for operating
systems 13, 17
expansion card 7, 10
high-speed switch module 6, 8
inventory checklist 5
M
major components 6
Microsoft Windows operating system,
installing device drivers for 13
N
network requirements 1, 6, 8
notes 5
notes, important 49
notices
electronic emission 52
FCC, Class A 52
notices and statements 5
O
obtaining warranty service
telephone
numbers
European Union (EU)
countries 45
United States and Canada 45
Web site, worldwide 45
online product registration 3
operating systems, installing device
drivers for 13
options
BladeCenter
Web site 2, 8
configuring 4
IBM ServerProven list 8
installing 7
ordering publications 20
P
parts listing 15
product
information
2
recycling 49
registration Web site 3
protocols 3
publications
ordering 20
related 4
R
recycling
battery 51
product 49
Red Hat Linux operating system,
installing device drivers for 13
Red Hat operating system, installing
device drivers for 13
registration, product 3
related documentation 4
requirements, hardware 1, 6, 8
56 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
S
serial number, location of 3
ServerProven list, IBM 8
service and support 20
service for IBM products 20
software features 3
software problems 17
software service and support 20
specifications 3
standards 3
statements and notices 5
static-sensitive devices, handling 9
support telephone numbers 20, 21
support, Web site 19
supported operating systems, We b
site 13
SUSE Linux operating system, installing
device drivers for 13
switch module
documentation
4
high-speed 6, 8
I/O-module bay locations 1
interconnections with blade server
and expansion card 1
network requirements 1
system reliability 8
T
Taiwan product service contact
information 21
technical assistance 19
telephone numbers 20, 45
trademarks 48
troubleshooting
hardware
17
installation problems 17
software 17
system configuration problems 18
U
United States electronic emission Class A
notice 52
United States FCC Class A notice 52
updating NVRAM 13, 17
upgrading device drivers, firmware, and
BIOS code for BladeCenter
components 17
W
warranty service
telephone numbers
European Union (EU)
countries 45
United States and Canada 45
types of 44
worldwide, through IBM We b
site 45
Web site
BladeCenter
documentation 4, 9
compatible BladeCenter options 8
IBM BladeCenter products 20
IBM product information 2
IBM ServerProven list 2, 8
ordering publications 20
product recycling 49
product registration 3
software service and support 20
support 19
support line, telephone numbers 20
support telephone numbers 20
supported device drivers and
utilities 17
supported operating systems 13
worldwide warranty service for IBM
products 45
Index 57
58 NetXen 10 Gb 2-Port Ethernet Expansion Card: Installation Guide
Part Number: 31R1752
Printed in USA
(1P) P/N: 31R1752
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