IBM 17 S544-5343-03, Network Printer 17 User Manual

Download

IBM Network Printer 17 IBM

User’s Guide

S544-5343-03

IBM Network Printer 17 IBM

User’s Guide

S544-5343-03

Note!

Before using this information and the product it supports, be sure to read the general information under “Notices” on page xi.

Fourth Edition (January 1997)

This version obsoletes S544-5370-02. The following paragraph does not apply to any other country where such provisions are inconsistent with local law. INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

Changes are made periodically to this publication. Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your

locality. If you request publications from the address given below, your order will be delayed, because publications are not stocked there.

A Reader’s Comment Form is provided at the back of this publication. You may also send comments by fax to 1-800-524-1519, by e-mail to print_pubs@vnet.ibm.com, or by regular mail to:

Department H7FE Building 003G IBM Printing Systems Company

Information Development

PO Box 1900 Boulder CO USA 80301-9191

IBM may use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents

Statement of Limited Warranty ........................... vii

Production Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

The IBM Warranty .................................. vii

Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Extent of Warranty ................................. viii

Limitation of Warranty ................................ ix

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Communications Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Federal Communication Notices Commission (FCC) Statement ......... xii

European Union (EU) Electromagnetic Conformity Statement ......... xiii

German Conformity Statement ......................... xiii

Industry Canada Compliance Statement .................... xiii

The United Kingdom Telecommunications Act 1984 .............. xiii

Japanese VCCI Class 2 ITE Statement ..................... xiv

Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

About This Book ................................. xvii

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Chapter 1. About Your Printer ........................... 1

Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Memory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using Network Printer Manager Utility ........................ 5

Obtaining Network Printer Manager Utility .................... 5

Using Network Printer Resource Utility ........................ 5

Obtaining Network Printer Resource Utility .................... 5

Obtaining Adobe Acrobat Portable Data Files .................... 6

Chapter 2. Using the Operator Panel ....................... 7

Understanding the Operator Panel Indicator Lights ................. 8

Common Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Operator Panel Keys .......................... 10

Navigating Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printing the Printer Configuration Page ..................... 13

 Copyright IBM Corp. 1996, 1997 iii

Other Operator Panel Tasks ............................ 16

Making Duplex or Simplex Printing the Printer Default ............. 16

Canceling a Print Job .............................. 16

Printing a Stored Page (PCL5e Jobs Only) ................... 16

Printing a List of PCL5e Fonts ......................... 17

Printing a List of PostScript Fonts ........................ 17

Printing a List of IPDS Resident Fonts ..................... 17

Adjusting Print Density (Printing Darker or Lighter) ............... 18

Changing the Power Savings (Sleep Mode) Interval .............. 18

Changing the Language Shown on the Display Panel ............. 19

Chapter 3. Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Selecting Paper and Other Printable Material ................... 22

Loading Paper and Envelopes into the Printer ................... 24

Loading Letterhead and Prepunched Paper .................. 24

Loading Paper into the 250-Sheet Main Paper Tray (Tray 1) ......... 25

Loading Paper into the 100-Sheet Auxiliary Tray ................ 29

Loading Envelopes into the 100-Sheet Auxiliary Tray ............. 32

Loading Paper into the 500-Sheet Paper Trays (Tray 2, Tray 3) ........ 36

Loading Envelopes into the Envelope Feeder ................. 40

Using the Mailbox .................................. 44

Removing Prints From a Bin .......................... 44

Enabling Mailbox Bin Passwords ........................ 47

Disabling Mailbox Bin Passwords ........................ 49

Changing Mailbox Bin Passwords ........................ 51

Using the Paper Menu ............................... 53

Selecting The Default Input Tray ........................ 53

Selecting The Default Output Bin ........................ 53

Defining the Auxiliary Tray Paper Size ..................... 54

Defining the Envelope Feeder Envelope Size ................. 54

Turning Tray Switching On or Off ........................ 55

Making Duplex or Simplex Printing the Printer Default ............. 55

Chapter 4. Clearing Paper Jams ......................... 57

20 PAPER JAM: Paper Exit Area ......................... 58

21 PAPER JAM: Paper Tray Area ......................... 60

22 PAPER JAM: Duplex Unit Area ......................... 63

23 PAPER JAM: Toner Cartridge Area ....................... 68

24 PAPER JAM: Offset Paper Output Bin ..................... 70

25 PAPER JAM: Mailbox .............................. 71

Chapter 5. Operator Panel Menus ........................ 73

Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Paper Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Mailbox Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Configuration (Config) Menu ............................ 81

Memory Configuration (Memconfig) Menu ..................... 83

Parallel Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

iv Network Printer 17: User’s Guide

PCL Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

PS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Token Ring Menu .................................. 89

Ethernet Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Coax SCS Menu .................................. 93

Twinax SCS Menu ................................. 96

Coax Setup Menu ................................. 98

Twinax Setup Menu ................................ 100

Coax DSC/DSE Menu ............................... 102

IPDS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Machine Information Menu ............................. 109

Language Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Chapter 6. Maintaining the Printer ....................... 111

Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Changing the Toner Cartridge ........................... 111

Changing the Usage Kit .............................. 117

Removing the Used Fuser Unit ......................... 117

Installing a New Fuser Unit ........................... 120

Replacing the Transfer Roller .......................... 120

Removing the Used Transfer Roller ....................... 121

Installing a New Transfer Roller ......................... 124

Cleaning the Printer ................................ 125

Chapter 7. Installing Printer Options ...................... 127

Handling Static Sensitive Devices ......................... 127

The SIMM and Hard Drive Options ......................... 128

Removing the Controller Card .......................... 129

Installing a SIMM ................................ 130

Installing a Hard Drive .............................. 132

Reinstalling the Controller Card ......................... 134

The Network Interface Card ............................ 135

Installing a Network Interface Card ....................... 136

The Duplex Unit Option ............................... 140

Installing the Duplex Unit ............................ 140

Removing the Duplex Unit ........................... 142

The 500-Sheet Paper Tray Option (Tray 2, Tray 3) ................ 144

Preparing the Printer .............................. 145

Stacking Two 500-Sheet Paper Trays ..................... 147

Placing the Printer on the Paper Tray Support Unit .............. 151

Removing the 500-Sheet Paper Tray Support Units .............. 156

Uncoupling Two 500-Sheet Paper Tray Support Units ............. 159

The 500-Sheet Offset Paper Output Bin Option .................. 161

Installing the 500-Sheet Offset Paper Output Bin ................ 161

Removing the Offset Paper Output Bin ..................... 165

The 10-Bin Mailbox Option ............................. 167

Installing the 10-Bin Mailbox .......................... 167

Removing the Mailbox .............................. 172

Contents v

The Envelope Feeder Option ............................ 174

Installing the Envelope Feeder ......................... 174

Removing the Envelope Feeder ......................... 177

Chapter 8. Configuring Printer Network Addresses .............. 179

Setting IP, Subnet Mask, and Gateway Addresses ................ 180

Setting the Locally Administered MAC Address (LAA) ............... 181

Appendix A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Appendix B. Printer Messages . . . . . . . . . . . . . . . . . . . . . . . . . 191

Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Appendix C. Specifications and Repackaging ................. 203

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Cartridge Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Repackaging the Printer .............................. 205

Repair Inventory Worksheet ............................ 211

Customer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Inventory Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Appendix D. Print Quality Problems ...................... 213

Print Is Too Light .................................. 213

Toner Spots on the Print .............................. 213

Repetitive Marks on the Print ............................ 214

Random Deletions or Light Areas on the Print ................... 214

Vertical Marks on the Print ............................. 215

Vertical Bands of Deletions or Light Areas on the Print .............. 215

Entire Print is Black ................................. 216

Entire Print Is Blank ................................ 216

White Spots Within Black Image Area ....................... 217

Printed Image Rubs Off or Smears ......................... 217

The Print Is Damaged ............................... 218

The Printed Image Is Blurred ............................ 218

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

vi Network Printer 17: User’s Guide

Statement of Limited Warranty

The warranties provided by IBM* in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, and not for resale, from IBM or an IBM authorized re-seller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. Machines are subject to these terms only if purchased in the United States or Puerto Rico, or Canada, and located in the country of purchase. If you have any questions, contact IBM or your re-seller.

Machine: Network Printer 17 Warranty Period*: 12 months * Contact your place of purchase for warranty service information.

Production Status

Each Machine is manufactured from new parts, or new and serviceable used parts (which perform like new parts). In some cases, the Machine may not be new and may have been previously installed. Regardless of the Machine's production status, IBM's warranty terms apply.

The IBM Warranty

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM's Official Published Specifications. IBM calculates the expiration of the warranty period from the Machine's Date of Installation. The date on your receipt is the Date of Installation, unless IBM or your re-seller informs you otherwise.

During the warranty period, IBM or your re-seller will provide warranty service under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine. IBM or your re-seller will specify the type of service.

For a feature, conversion, or upgrade, IBM or your re-seller may require that the Machine on which it is installed be 1) the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Some of these transactions (called “Net-Priced” transactions) may include additional parts and associated replacement parts that are provided on an exchange basis. All removed parts become the property of IBM and must be returned to IBM.

Replacement parts assume the remaining warranty of the parts they replace. If a Machine does not function as warranted during the warranty period, IBM or your

re-seller will repair or replace it without charge. If IBM or your re-seller is unable to do so, you may return it to your place of purchase and your money will be refunded.

 Copyright IBM Corp. 1996, 1997 vii

If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this Statement to that user.

Warranty Service

To obtain warranty service for the Machine, you should contact your re-seller or call IBM. In the United States or Canada, call your point of purchase or IBM customer technical support at 1-800-358-6661 from 8:00 a.m. to 8:00 p.m, Eastern Standard Time. You may be required to present proof of purchase.

Depending on the Machine, the service may be 1) mail-in repair at IBM's Depot location (called Depot Mail-in Repair), 2) a “Repair” service at your location (called “On-site”), 3) a “Repair” service at one of IBM's or a re-seller's service locations (called “Carry-in”), or

4) “Exchange” service, either On-site or Carry-in. When a type of service involves the exchange of a Machine or part, the item IBM or

your re-seller replaces becomes its property and the replacement becomes yours. The replacement may not be new, but will be in good working order.

It is your responsibility to:

1. Obtain authorization from the owner (for example, your lessor) to have IBM or your

2. Where applicable, before service is provided:

3. If the machine is not shipped in an IBM box, be responsible for loss of, or damage

4. Be responsible for any damage resulting from improper packing of a Machine sent

re-seller service a Machine that you do not own;

a. Follow the problem determination, problem analysis, and service request

procedures that IBM or your re-seller provide, b. Secure all programs, data, and funds contained in a Machine, c. Inform IBM or your re-seller of changes in a Machine's location, and d. For a Machine with exchange service, remove all features, parts, options,

alterations, and attachments not under warranty service. Also, the Machine

must be free of any legal obligations or restrictions that prevent its exchange;

and

to, a Machine in transit when you are responsible for the transportation charges.

to IBM for “Depot Mail-in Repair” or “Exchange.”

Extent of Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine. Misuse, accident, modification, unsuitable physical or operating environment, improper

maintenance by you, or failure caused by a product for which IBM is not responsible may void the warranties.

viii Network Printer 17: User’s Guide

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the

above limitation may not apply to you.

Limitation of Warranty

Circumstances may arise where, because of a default on IBM's part (including fundamental breach) or other liability (including negligence and misrepresentation), you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages, IBM is liable only for:

1. bodily injury (including death), and damage to real property and tangible personal property; and

2. the amount of any other actual loss or damage, up to the greater of $100,000 or the charge for the Machine that is the subject of the claim.

Under no circumstances is IBM liable for any of the following:

1. third-party claims against you for losses or damages (other than those under the first item listed above);

2. loss of, or damage to, your records or data; or

3. economic consequential damages (including lost profits or savings) or incidental damages, even if IBM is informed of their possibility.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.

Statement of Limited Warranty ix

x Network Printer 17: User’s Guide

Notices

Trademarks

References in this publication to IBM products, programs or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM licensed product, program, or service is not intended to state or imply that only IBM's product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM's intellectual property rights may be used instead of the IBM product. Evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, is the user's responsibility.

Any performance data contained in this document was obtained in a controlled environment based on the use of specific data. The results that may be obtained in other operating environments may vary significantly. Users of this document should verify the applicable data in their specific environment. Therefore, such data does not constitute a performance guarantee or warranty.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Corporation, IBM Director of Licensing, 506 Columbus Ave., Thornwood, N.Y. 10594 U.S.A.

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

AIX Application System/400 AS/400 IBM Intelligent Printer Data Stream IPDS OS/2

The following terms are trademarks or registered trademarks of other companies: Acrobat Adobe Systems, Inc.

Macintosh Apple Corporation PostScript Adobe Systems, Inc. PCL5e Hewlett Packard Co. TonerMiser DPTek Windows Microsoft Corp.

 Copyright IBM Corp. 1996, 1997 xi

OS/400 Personal System/2 Print Services Facility PS/2 PSF WIN-OS/2

Energy Star

The Environmental Protection Agency (EPA) ENERGY STAR Computers program is a partnership effort with manufacturers of data processing equipment to promote the introduction of energy-efficient personal computers, monitors, printers, fax machines, and copiers to help reduce air pollution and global warming caused by electricity generation.

IBM Printing Systems Company participates in this program by introducing printers that reduce power consumption when they are not being used. As an Energy Star Partner, IBM Printing Systems Company, has determined that this product meets the Energy Star guidelines for energy efficiency.

Communications Statements

Federal Communication Notices Commission (FCC) Statement

IBM 4317-001 Note: This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors (IEEE 1284 compliant) must be used in order to meet FCC emission limits. Proper cables and connectors are available

xii Network Printer 17: User’s Guide

from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

International Business Machines, Corp. Old Orchard Road Armonk, NY 10504

Tele: 1-800-772-2227

European Union (EU) Electromagnetic Conformity Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

EU Conformity Statement: This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European standard EN 55022. The limits for Class B equipment were derived for typical environments to provide reasonable protection against interference with licensed communication devices.

German Conformity Statement

Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B.

Industry Canada Compliance Statement

This Class B digital apparatus meets the requirements of the Canadian Interference-causing equipment regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouiller du Canada.

The United Kingdom Telecommunications Act 1984

This apparatus is approved under the approval No. NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.

Notices xiii

Japanese VCCI Class 2 ITE Statement

Safety Notices

There are three levels of safety notices: DANGER calls attention to a situation that is potentially or extremely hazardous to

people.

CAUTION calls attention to a situation that is potentially hazardous to people. Attention calls attention to the possibility of damage to a program, device, system, or

data. Attention notices are located throughout this publication, but are not listed here.

Safety Precautions

Electrical Safety

This printer is inspected and listed by recognized national testing laboratories, such as Underwriters Laboratories, Inc. (UL) in the U.S.A. and Canadian Standards Association (CSA) in Canada. Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accordance with national requirements intended to minimize safety hazards. IBM equipment meets a very high standard of safety in design and manufacture. Remember, however, that this product operates under conditions of high electrical potentials and heat generation, both of which are functionally necessary.

Because the paper and toner used in the printer can burn, you should take normal precautions to prevent fire. These precautions include common-sense measures, such as keeping potentially combustible materials (for example, curtains and chemicals) away from the printer, providing adequate ventilation and cooling, limiting unattended operation, and having trained personnel available and assigned to the printer.

xiv Network Printer 17: User’s Guide

Laser Safety

This printer complies with the performance standards set by the U.S. Food and Drug Administration for a Class 1 Laser Product. This means that the printer belongs to a class of laser products that does not produce hazardous laser radiation in a customer accessible area. This classification was accomplished by providing the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible or within Class 1 limits.

There are various tool-operated machine covers that should be moved, removed, or replaced only by trained service personnel. There are no operator controls or adjustments associated with the laser.

No operator maintenance is required to keep the product in compliance as a Class 1 Laser Product. No adjustments that affect laser operation or power are accessible to the operator.

This printer is a Class 1 Laser Product that contains an enclosed Class 3B laser.

Notices xv

xvi Network Printer 17: User’s Guide

About This Book

This book is designed to help you use the Network Printer 17. It describes how to:

 Use the operator panel to navigate menus and control the printer  Load and select paper and other print materials  Clear paper jams  Change printer supplies  Install printer options  Troubleshoot printer problems  Interpret messages displayed on the operator panel

Conventions Used

Names of keys on the operator panel are shown in bold typeface. For example:

 Press the Continue/Enter key.  Press Page Eject.

Related Publications

The following books contain information that relates to the Network Printer 17:



IBM Network Printer 17: Quick Setup

Network Printer 17



IBM Network Printers: Ethernet and Token Ring Configuration Guide

describes how to configure the Ethernet and token-ring network interface cards (this book is included with the cards)



IBM Network Printers: Twinax/Coax Configuration Guide

how to configure the twinax and coax network interface cards (this book is included with the cards)



IBM Network Printer 17: Safety Instructions

several languages



IBM Network Printers: PCL5e and PostScript Level 2 Technical Reference

S544-5344, contains technical reference information about Network Printer 17 PostScript and PCL5e support



IBM Network Printers: IPDS and SCS Technical Reference

technical reference information about Network Printer 17 IPDS and SCS support

, G544-5346, describes how to set up the

, G544-5240,

, G544-5241, describes

, G544-5347, contains safety notices in

, S544-5312, contains

 Copyright IBM Corp. 1996, 1997 xvii

xviii Network Printer 17: User’s Guide

Chapter 1. About Your Printer

The Network Printer 17 is a multifunctional, 17 page-per-minute laser printer. You can attach it directly to your workstation and, using optional network interface cards, you can attach it to networks and other computing environments. You can also add optional features, such as an envelope feeder and one or two 500-sheet paper trays.

The following illustration shows the Network Printer 17 with some of the optional features installed:

Standard Features

Standard features of the printer include:

 Printing speed of up to 17 pages per minute  Resolution of 600 dots per inch (dpi)

 PCL5e support

 4MB of memory  Parallel interface (IEEE 1284)  250-sheet paper tray  100-sheet auxiliary tray  250-sheet paper output bin

 Printer drivers

 Copyright IBM Corp. 1996, 1997 1

Optional Features

Optional features include the following:

 Up to two additional 500-sheet paper trays  500-sheet offset paper output bin

 Duplex unit

 Envelope feeder with a capacity of 75 envelopes

 10-bin mailbox

 4MB, 8MB, 16MB, and 32MB memory SIMMs  Adobe PostScript Level 2 SIMM  IBM IPDS SIMM  Flash Memory SIMM (2MB, 4MB)  810MB hard drive

 Attachment cards:

Note: For information about installing optional features, see Chapter 7, “Installing Printer Options” on page 127. For information about printer memory and memory requirements, see “Memory Requirements” on page 3.

Printer Drivers

Before you can print from your PC or workstation to your printer, you need to install the right printer driver on your system. The Network Printer 17 includes diskettes which contain PCL5e printer drivers for the following systems:

 Windows 3.1, Windows 3.11, Windows for Workgroups 3.11, Win-OS/2

 Windows 95

 Windows NT 3.51, Windows NT 4.0  OS/2 2.11, OS/2 Warp  AIX 3.2.5, AIX 4.1

– IBM Network Card for Ethernet (10Base2 or 10BaseT) – IBM Network Card for Token Ring – IBM Twinax SCS Interface – IBM Coax SCS/DSC/DSE Interface

Notes:

1. For your printer driver to work effectively, you must indicate to your printer driver what features are installed on your printer, for example, what trays are installed, and how much memory is installed. Therefore, after you install a driver, make sure you update it to indicate the features installed on your printer. Also, if you install (or remove) a feature at a later date, make sure you update your printer driver.

2. Each operating system has unique driver installation procedures. For specific installation instructions, see the driver installation documentation for your operating system and the Readme file on the diskette that includes the driver of your choice.

3. Your printer may include additional drivers not included in this list.

4. PostScript drivers are shipped with the optional PostScript feature.

5. Updated printer drivers are also available as follows:

2 Network Printer 17: User’s Guide

Technical Support

If you run into a problem, see Appendix A, “Troubleshooting” on page 183. If you still cannot solve the problem, IBM customer technical support is available at no additional charge during the warranty period. In the U.S.A. and Canada, call 1-800-358-6661.

Ordering Supplies

Printing supplies can be ordered through your IBM authorized printer or printer supplies reseller. If you have no reseller, you can call 1-888-IBM-PRINT (1-888-426-7746) in the U.S. or Canada to ask for an authorized dealer or to order from IBM Printer Supplies.

In other countries, contact your point of purchase for information about where to order supplies.

In Europe, you can call IBM Supplies Fulfillment Operations at 31-43-350 2756 or at the following numbers:

 Denmark: 80015534  Finland: 08001-13110  France: 05-905871

 Germany: 0130 818005  Italy: 1-678 78349

 Norway: 800-11389  Sweden: 020-794270

 United Kingdom: 0800-968679

a. Access the IBM Printing Systems Home Page at:

http://www.can.ibm.com/ibmprinters b. Select Printer Drivers/Product Updates. c. Use the menu selections to find the printer driver you want.

Memory Requirements

Table 1 on page 4 shows the minimum memory requirements for Network Printer 17 based on various functional requirements.

Notes:

1. The PAGEPROT menu item is available on the PCL Menu, the PostScript (PS) Menu, and the IPDS Menu. It determines whether or not the printer uses compression when it prints complex pages.

 PAGEPROT=AUTO—the printer uses compression when it runs into memory

constraints. This can reduce print speed.

 PAGEPROT=ON—the printer does not use compression and therefore

requires more memory.

Chapter 1. About Your Printer 3

Context Saving

allows the printer to remember information about the current data stream when it switches back and forth from one job type (PostScript or PCL5e) to another. (Network Printer 17 always does context saving for IPDS.) For PCL5e, this includes information about downloaded permanent fonts, macros, and user-defined patterns. For PostScript, this includes all of the information found in the PostScript VM allocation.

The Memory Configuration (MEMCONFIG) Menu provides two menu items, PCL SAVE and PS SAVE, which allow you to set context saving on or off for each data stream. These menu items are displayed only if there is enough memory in the printer to permit context saving. The PS SAVE menu item is displayed only if the PostScript SIMM is installed.

Table 1. Memory Requirements

Requirement Simplex Duplex

Base configuration only

PAGEPROT=AUTO 4MB 4MB PAGEPROT=AUTO (legal-size paper) 4MB 8MB PAGEPROT=ON (letter-size paper) 8MB 8MB PAGEPROT=ON (legal-size paper) 8MB 12MB Context Saving 12MB 16MB

Base configuration with PostScript

PAGEPROT=AUTO 4MB 4MB PAGEPROT=AUTO (legal-size paper) 4MB 8MB PAGEPROT=ON (letter-size paper) 8MB 12MB PAGEPROT=ON (legal-size paper) 8MB 12MB Context Saving 12MB 16MB

Base configuration with IPDS

PAGEPROT=AUTO 8MB 8MB PAGEPROT=AUTO (legal-size paper) 8MB 8MB PAGEPROT=ON (letter-size paper) 8MB 12MB PAGEPROT=ON (legal-size paper) 12MB 16MB Context Saving 12MB 16MB

Base configuration with IPDS and PostScript

PAGEPROT=AUTO 8MB 12MB PAGEPROT=AUTO (legal-size paper) 12MB 12MB PAGEPROT=ON (letter-size paper) 12MB 16MB PAGEPROT=ON (legal-size paper) 16MB 16MB Context Saving 16MB 20MB

4 Network Printer 17: User’s Guide

Using Network Printer Manager Utility

Network Printer Manager (NPM) Utility is a tool for network administrators. NPM can:

 Enable you to install and configure IBM Network Printers in Local Area Networks

(LANs), including Novell 3.12 and 4.X networks in bindery emulation (printer network cards can be NDS-configured with NWAdmin).

 Monitor and provide network printer status information including online/offline

status, paper jams, out of toner conditions, and empty tray conditions. NPM uses industry standard, open systems System Network Management Protocol

(SNMP). SNMP supports Management Information Base (MIB) which is a collection of information that describes the printer's functions and features.

The initial version of NPM supports IBM OS/2. Other versions will be made available on the World-wide Web through the IBM Printing Systems Company home page.

Obtaining Network Printer Manager Utility

To obtain the Network Printer Manager Utility, follow these steps:

1. Access the IBM Printing Systems Company Home Page at

http://www.can.ibm.com/ibmprinters

2. Select Printer Drivers/Product Updates.

3. Use the menu selections to find the Network Printer Manager Utility version or update you want.

Using Network Printer Resource Utility

The Network Printer Resource Utility (NPRU) is a utility that enables administrators to download fonts and overlays (PCL macros and PostScript overlays) to the printer. Using NPRU, the network administrator can select PCL Intellifonts, TrueType fonts, PostScript Type 1 fonts, and PCL or PostScript overlays on a workstation for download. These resources can be downloaded to memory (DRAM) on the printer, or to the flash or a hard drive, if these options are installed the printer.

The network administrator can provide a network address for the NPRU database of downloaded resources to workstation users. Those users can then use the printer driver to connect to the database, enabling them to select downloaded fonts and overlays from within their applications.

The NPRU is a separate program that uses the printer driver programs to perform the download function. For more information about using NPRU, refer to the README file that is supplied with the utility.

Obtaining Network Printer Resource Utility

The OS/2 NPRU is shipped with the Network Printer 17. To obtain other versions or updates, follow these steps:

Chapter 1. About Your Printer 5

1. Access the IBM Printing Systems Company Home Page at

http://www.can.ibm.com/ibmprinters

2. Select Printer Drivers/Product Updates.

3. Use the menu selections to find the NPRU version or update you want.

Obtaining Adobe Acrobat Portable Data Files

This manual is available in Adobe Acrobat Portable Data File (PDF) format for online viewing and printing. To obtain this manual in PDF format:

1. Access the IBM Printing Systems Company Home Page at

http://www.can.ibm.com/ibmprinters

2. Select Printer Drivers/Product Updates.

3. Use the menu selections to find the document you want.

6 Network Printer 17: User’s Guide

Chapter 2. Using the Operator Panel

This chapter describes how to use the Network Printer 17 operator panel. The operator panel is located on the top, left-hand side of the printer. It consists of a message display area, status indicator lights, and operator keys.

 For information about indicator lights, see “Understanding the Operator Panel

Indicator Lights” on page 8.

 For information about the most common messages you will see in the message

display area, see “Common Messages” on page 9. For a complete listing, see Appendix B, “Printer Messages” on page 191.

 For information about operator panel keys, see “Using the Operator Panel Keys” on

page 10 and “Navigating Menus” on page 12.

 For an overview of some of the most common operator panel tasks, see “Other

Operator Panel Tasks” on page 16.

 For a complete overview of all printer menus, see Chapter 5, “Operator Panel

Menus” on page 73.

 Copyright IBM Corp. 1996, 1997 7

Understanding the Operator Panel Indicator Lights

The status indicators are located at the center of the operator panel.

Indicator lights can be on, off, or blinking

Indicator Condition

Online On—the printer is online and idle.

Blinking—the printer is online and receiving or processing data. Off—the printer is offline. Note that the printer must be offline before

you can change menu settings.

Continue On—a condition that requires operator attention exists. Press the

Continue/Enter key to continue printing or press the Cancel Print key to cancel printing. (If the Auto-continue function is on, the printer may automatically resume printing after thirty seconds. For more information, see the description of the AUTOCONTINU item under “Configuration (Config) Menu” on page 81.)

Off—the printer is operating normally.

Page Eject On—a page or partial page is stored in memory. If you are printing a

PCL5e job, you can press the Page Eject key to print the page. The Page Eject key has no effect on PostScript or IPDS jobs.

Blinking—the printer is printing the PCL5e page you pressed the Page Eject key to print. If you are running a continuous test (CONTINUOUS TEST from the Test Menu) and you press the Cancel Print key, the Page Eject indicator blinks to inform you that the printer is canceling the test.

Off—no pages are stored in the printer memory. Blinking—the printer requires attention. Off—the printer is operating normally.

8 Network Printer 17: User’s Guide

Common Messages

The message display area is located at the top of the operator panel. The following table describes the most common display messages. For a list of all messages, see Appendix B, “Printer Messages” on page 191.

Message Description/Response

READY The printer is ready to receive a print job.

WARMING UP... The printer is warming up. When it is ready to print, the message

I/O INITIALIZING The network interface card is initializing.

OFFLINE The printer is offline and cannot receive print jobs.

PCL PARALLEL The printer is online and receiving data for a PCL5e print job through

PS PARALLEL The printer is online and receiving data for a PostScript print job

02 TONER LOW The toner is either low or depleted.

LOAD

tray

paper-size

Response: None required.

changes to READY.

Response: None required.

Response: To receive printing jobs, press the Online key.

the parallel port. Response: None required.

through the parallel port.

Response: None required.

Response: Install a new toner cartridge. See “Changing the Toner

Cartridge” on page 111.

A tray is out of paper. Response: Load paper. See “Loading Paper and Envelopes into the

Printer” on page 24.

Chapter 2. Using the Operator Panel 9

Using the Operator Panel Keys

The operator panel keys enable you to configure and operate the printer. They are located at the bottom of the operator panel.

Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menu

settings, cancel jobs, or use the Page Eject key.

Use the Continue/Enter key to continue printing or to confirm a menu value.

Note: To change a menu item to a new value, you must press the Continue/Enter key when the value is displayed in the message

display area. After you press Continue/Enter, an asterisk (*) appears next to the new value, indicating that it is active.

Use the Page Eject key to print a PCL5e job that is stored in the memory buffer of the printer. (The Page Eject indicator light is on when a page is in the buffer.) The printer prints the page even if it is not complete in the memory buffer. The Page Eject key does not apply to PostScript or IPDS jobs.

Note: The printer must be offline before you can print the buffered page.

Use the Cancel Print key to cancel the current print job. (After you print the Cancel Print key, it may take a while before the current job stops printing.) After the job is canceled, the printer begins printing the next job in the queue.

Note: The printer must be offline before you can cancel a job.

10 Network Printer 17: User’s Guide

Use the Menu key to scroll through the menu list. As you scroll through the list, the current menu is displayed in the message display area.

Note: The printer must be offline before you can navigate menus.

Use the Item key to scroll through the list of items for the menu listed in the message display area. As you scroll through the list, the current item and, if applicable, the current value for the item is displayed in the message display area, just below the name of the current menu.

Use the Value key to scroll through a list of acceptable values for a menu item. Press the Value key once to scroll forward one value. Press and hold the Value key to scroll more quickly through the list (especially for numeric values).

Note: To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value, indicating that it is now active.

Use the Shift key to reverse the order in which you scroll when you use the Menu, Item, or Value keys.

Chapter 2. Using the Operator Panel

Navigating Menus

There are two types of menus: action menus and configuration menus. Action menus contain a list of actions you can perform, such as printing a list of active

fonts or printing a printer configuration page. There are two action menus: the Test Menu and the Machine Info Menu.

To work with action menus:

1. Make sure the printer is offline. If the printer is online, press the Online key to

2. Press the Menu key to display the menu you want.

3. Press the Item key to display the action item you want.

4. Press the Continue/Enter key to perform the action.

For an example of working with an action menu, see “Printing the Printer Configuration Page” on page 13.

Configuration menus contain lists of items that define current settings for the printer, such as default fonts, default input trays and output bins, and attachment configuration settings.

To work with configuration menus:

1. Make sure the printer is offline. If the printer is online, press the Online key to

2. Press the Menu key to display the menu you want.

3. Press the Item key to display the item you want.

4. Press the Value key to display the value you want.

5. Press the Continue/Enter key to change the setting to the value currently

Note: Once you select a new value, it stays selected until you change it or you reset the printer defaults. Menu settings are saved when you power off the printer.

take it offline.

displayed in the message display area. An asterisk (*) appears next to the value after it is selected.

Important!

Many print applications allow you to specify values such as fonts, input trays, and output bins. If you use your print application (or printer driver) to specify a value, that value will be used and the default value set at the printer will be ignored.

12 Network Printer 17: User’s Guide

Printing the Printer Configuration Page

1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline.

2. Press the Menu key once. TEST MENU appears in the message display area.

3. Press the Item key once. CONFIG PAGE appears in the message display area. Note that the menu name appears on the top line and the action item appears on the second line.

Chapter 2. Using the Operator Panel 13

IBM Network Printer 17 Configuration Page

TEST MENU ITEM

CONFIG PAGE

PRINT PS FONTS PRINT PCL FONTS

PRINT PS DEMO CONTINUOUS TEST RESET PRINTER FACTORY DEFAULT

ONLINE HEX PRINT

PAPER MENU

SOURCE=TRAY2 OUTPUT=MAIN TRAY SWITCH=ON MANUAL=OFF AUXSIZE=LETTER ENVSIZE=MONARCH DUPLEX=OFF BINDING=LONG TRAY RENUM=OFF

CONFIG MENU ITEM

JAMRECOVERY=OFF AUTOCONTINU=ON DENSITY=3 PWRSAV=30 MIN QUALITY=NORMAL

MEMCONFIG MENU ITEM

PCL SAVE=OFF PS2 SAVE=OFF

4. Press the Continue/Enter key to print the configuration page. (It takes a moment or two.) The following figure shows a sample printer configuration page.

PARALLEL MENU ITEM

PERSONALTY=AUTO BI-DI=ON PORT TMEOUT=15

PCL MENU ITEM

PAGEPROT=AUTO COPIES=1 PAGESIZE=LETTER ORIENTATION=P EDGE-EDGE=OFF FORM=60 LINES FNTSRC=INTERNAL FONTNUM=0 PTSIZE=12.00 PITCH=10.00 SYMSET=ROMAN-8

PS MENU ITEM

PAGEPROT=AUTO COPIES=1 PRINT ERRS=OFF

TOKEN RING MENU ITEM

PERSONALTY=AUTO PORT TMEOUT=15 IP ADDRESS=9.99.999.999 SUBNET MASK=255.255.255.0 GATEWAY ADDRESS=9.999.999.998 MAC ADDRESS=00.00.93.00.C0.C6

MACHINE INFO MENU ITEM

PAGE COUNT ERROR LOG TONER CTR FUSER CTR

LANGUAGE MENU

LANG=ENGLISH

INSTALLED OPTIONS

TRAY 2 DUPLEX PS TOKEN RING

8 MB Extra Memory

TOTAL MEMORY=12MB

AUTOSENSED PAPER

TRAY 1=LETTER TRAY 2=LETTER

PRINTER DETAILS

PAGE COUNT=1039 TONER CTR=984 FUSER CTR=984 CODE LEVELS CTL 1.43 PCL 1.3.1 PS 1.18 TR 5.17

The configuration page lists:

 Menus—All of the menu settings currently active for your printer. Note that

the list of menus you see is determined by the options you have installed; for example, you see the Ethernet Menu only when you have the Ethernet attachment installed. Also note that the configuration page displays the menus and options in the order they appear on the operator panel; this allows you to use the configuration page as a menu map.

For a description of all available menus, see Chapter 5, “Operator Panel Menus” on page 73.

 Installed Options—The options and memory you have installed.

Important: IBM recommends doing the following whenever you install a

feature:

– Print the printer configuration page. Then look under Installed Options to

make sure the printer recognizes the option and the installation was successful.

– Update your printer driver to indicate the new feature is available. (This

includes features such as new trays and extra memory; you do not need to indicate new network cards.)

14 Network Printer 17: User’s Guide

 Autosensed Paper—The paper loaded in various trays.  Printer Details—Page counts for the printer, the toner cartridge, and the fuser.

Note that you should reset the toner and fuser counts whenever you change toner or the fuser. See “Machine Information Menu” on page 109 for more information.

5. To restore the printer to READY status, press the Online key.

Chapter 2. Using the Operator Panel 15

Other Operator Panel Tasks

The rest of this chapter contains examples of how to perform some other common operator panel tasks. In addition, “Using the Paper Menu” on page 53 contains examples of how you can use the operator panel to change Paper Menu settings, such as default input trays and output bins, and default paper sizes. Chapter 8, “Configuring Printer Network Addresses” on page 179 describes how to set TCP/IP network values (IP address, gateway address, subnet mask, locally administered MAC address) from the operator panel.

Making Duplex or Simplex Printing the Printer Default

Situation: You want to make duplex printing or simplex printing the printer default. Note: Values set in print jobs (either by the print application or by the printer driver)

override values you set at the printer. If a print job specifies simplex printing and the printer default is duplex, the printer honors the print job setting and prints on one side only.

Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see DUPLEX=

4. Press the Value key until you see the new value you want.

5. Press the Continue/Enter key to select the new setting. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

* or DUPLEX=

OFF

in the display.

Canceling a Print Job

Situation: You want to cancel the job that is currently printing. Action:

1. Press the Online key to take the printer offline.

2. Press the Cancel Print key. The current job will be canceled and removed from the queue after the printer completes the current page.

3. To restore the printer to READY status, press the Online key.

Printing a Stored Page (PCL5e Jobs Only)

Situation: The Page Eject indicator is lit, indicating that the printer has data stored that

needs to be printed, but has not received a command to print the page. Action:

1. Press the Online key to take the printer offline.

2. Press the Page Eject key. The page prints.

16 Network Printer 17: User’s Guide

3. To restore the printer to READY status, press the Online key.

Note: The Page Eject key is valid only for PCL5e jobs; it does not print pages of

PostScript or IPDS jobs.

Printing a List of PCL5e Fonts

Situation: You want to see a list of the PCL5e fonts installed on the printer. Action:

1. Press the Online key to take the printer offline.

2. Press the Menu key. TEST MENU appears in the display area.

3. Press the Item key until you see PRINT PCL FONTS.

4. Press the Continue/Enter key to print the PCL5e fonts list.

5. After the page prints, press the Online key to restore the printer to READY status.

Printing a List of PostScript Fonts

Situation: You have the optional PostScript Level 2 SIMM installed on your printer and

you want to see a list of the PostScript fonts. Action:

1. Press the Online key to take the printer offline.

2. Press the Menu key. TEST MENU appears in the display area.

3. Press the Item key until you see PRINT PS FONTS. This item appears only if you have the optional PostScript Level 2 SIMM installed on your printer.

4. Press the Continue/Enter key to print the PostScript fonts list.

5. After the page prints, press the Online key to restore the printer to READY status.

Printing a List of IPDS Resident Fonts

Situation: You have the optional IPDS SIMM installed on your printer and you want to

see a list of the IPDS resident fonts. Action:

1. Press the Online key to take the printer offline.

2. Press the Menu key. TEST MENU appears in the display area.

3. Press the Item key until you see PRINT IPDS FONTS. (This item appears only if you have the optional IPDS SIMM installed on your printer.)

4. Press the Continue/Enter key to print the IPDS resident fonts list.

5. After the page prints, press the Online key to restore the printer to READY status.

Chapter 2. Using the Operator Panel 17

Adjusting Print Density (Printing Darker or Lighter)

Situation: You want to increase or decrease the print density, making the print darker

or lighter. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see CONFIG MENU in the display.

3. Press the Item key until you see DENSITY=n* in the display, where n is the density value currently selected. (3 is the factory default.)

4. Press the Value key until you see the value you want to assign to the toner density; 12 is the darkest print, 0 is the lightest.

5. Press the Continue/Enter key to select the new density. An asterisk (*) appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Changing the Power Savings (Sleep Mode) Interval

Situation: When you first install your printer, the printer is set up to go into

power-savings mode (or sleep mode) after it is inactive for 30 minutes. In this mode, the printer powers down most of its systems and therefore requires extra time to warm up when the next print is requested.

Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see CONFIG MENU in the display.

3. Press the Item key until you see PWRSAV=30* in the display. (If this value has already been changed, a number other than 30 will appear in the display.)

4. Press the Value key until you see the value (number of minutes) you want to assign to the power-saver feature.

5. Press the Continue/Enter key to select the new power-savings value. An asterisk (*) appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

18 Network Printer 17: User’s Guide

Changing the Language Shown on the Display Panel

Situation: You want to display operator panel messages and menus in a language

other than English. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Shift and Menu keys at the same time. You see LANGUAGE MENU.

3. Press the Item key. LANG=ENGLISH* appears as the first menu item unless the language has already been changed.

4. Press the Value key until you see the language you want to select.

5. Press the Continue/Enter key. An asterisk (*) appears next to the language, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Chapter 2. Using the Operator Panel 19

20 Network Printer 17: User’s Guide

Chapter 3. Paper Handling

This chapter describes how to:

 Select print media  Load print media into the following:

– 250-sheet main paper tray (Tray 1) – 100-sheet auxiliary tray – 500-sheet paper tray (Tray 2, Tray 3)

– Envelope feeder

 Use the 10-Bin Mailbox Option.  Use the Paper Menu to specify default trays, bins, and paper sizes for your printer.

Important: Values specified in your print jobs normally override defaults set at the printer. For example, if a print job requests the 250-sheet paper tray (Tray 1), the printer will use the 250-sheet paper tray, even if the default tray is set to something else.

Also note that when mismatches occur between size and source (for example, a job specifies a specific tray and a specific paper size, but the requested tray does not contain the requested paper size), the printer attempts to satisfy the size request first. If no tray contains the requested size, a message may indicate the last tray the printer checked.

 Copyright IBM Corp. 1996, 1997 21

Selecting Paper and Other Printable Material

Tray or Bin Paper Sizes & Envelope

Sizes

250-sheet main paper tray (Tray 1)

100-sheet auxiliary tray

500-sheet paper tray (Tray 2, Tray

500-sheet offset paper output bin

Mailbox A4, Letter Copier paper 20- to 28-pound paper (75

Envelope feeder Commercial #10,

A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Executive, B5-JIS

Paper sizes—A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Statement, Executive, A5, A6, B5-JIS, B5-ISO

Envelope sizes — Commercial #10, Monarch, DL, C5

A4, Letter, 13-in. Legal (Folio), 14-in. Legal

A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Statement, Executive, A5, A6, B5-JIS, B5-ISO

Monarch, DL, C5

Papers & Other Printable Material

Copier paper Recycled paper Letterhead/preprinted

paper Copier paper Recycled paper Transparencies Paper-backed labels Card stock Envelopes

Copier paper Recycled paper Letterhead/preprinted

paper Copier paper 16- to 28-pound paper (60

Envelopes 16- to 28-pound paper (60

Paper Weight

16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2)

16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) for paper

Up to 190 grams/meter for transparencies, labels, and postcards

16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2)

grams/meter2 to 105 grams/meter2)

Notes:

1. Paper sizes are defined as follows:

 A4 — 210 x 297 mm  A5 — 148.5 x 210 mm  A6 — 105 x 148 mm  B5-JIS — 182 x 257 mm  B5-ISO — 176 x 250 mm  Statement — 8.5 x 5.5 in.  Executive — 7.25 x 10.5 in. (185 x 267 mm)  Letter — 8.5 x 11.0 in. (216 x 279 mm)  13-in. Legal (Folio) — 8.5 x 13.0 in. (216 x 330 mm)  14-in. Legal — 8.5 x 14.0 in. (216 x 356 mm)

22 Network Printer 17: User’s Guide

2. Envelope sizes are defined as follows:

 Commercial #10 — 4.125 x 9.5 in. (104.8 x 241.3 mm)  C5 —162 x 229 mm (6.48 x 9.16 in.)  DL — 110 x 220 mm (4.4 x 8.8 in.)  Monarch — 3.875 x 7.5 in. (98.4 x 190.5 mm)

3. The following paper sizes may be duplexed:

 A4, Letter, 13-in. Legal (Folio), 14-in. Legal

4. Do not use the following types of paper and printable material in your printer:  Multipart forms

 Stapled, folded, or wrinkled paper  Smooth or coated paper

5. Use the 100-sheet auxiliary tray to print transparencies, labels, envelopes or postcards, or the optional envelope feeder to print envelopes. Do not feed these types of print media from the paper trays.

6. The 250-sheet paper tray and the 500-sheet paper tray are not interchangeable.

7. Some recycled papers release paper dust that can accumulate and cause frequent paper jams and reduced supplies life.

8. High humidity can damage paper. Try to store paper where it is cool and dry.

Chapter 3. Paper Handling 23

Loading Paper and Envelopes into the Printer

You can add paper to your printer when the printer is off, offline, or when the READY message is displayed. If your printer has used all of the paper in the selected paper tray, LOAD paper-size IN tray is displayed in the message display area.

Loading Letterhead and Prepunched Paper

Your printer can print on both prepunched and preprinted paper (for example, paper with letterhead or preprinted numbers). Use the following guidelines to load the paper:

Type of Printing Tray Orientation

One-sided 250-sheet paper tray and

500-sheet paper tray

100-sheet auxiliary tray Place preprinted side up, with the top of the

Two-sided printing (if optional duplex unit is installed)

250-sheet paper tray and 500-sheet paper tray

100-sheet auxiliary tray Place preprinted side down, with the top of

Place preprinted side down, with the top of the printed paper toward the front of the paper tray.

If using prepunched paper, place the punched side toward the left side of the paper tray.

printed paper toward the back of the auxiliary tray

If using prepunched paper, place the punched side toward the left side of the auxiliary tray.

Place preprinted side up, with the top of the printed paper toward the back of the printer.

If using prepunched paper, place the punched side toward the left side of the paper tray.

the printed paper toward the front of the tray. If using prepunched paper, place the punched

side toward the left side of the auxiliary tray.

24 Network Printer 17: User’s Guide

Loading Paper into the 250-Sheet Main Paper Tray (Tray 1)

Note

Many applications allow you to specify the input tray you want to use. This value will override any value set at the printer. If your application does not let you pick an input tray, use the Paper Menu to select the tray.

To select the 250-sheet main paper tray, set SOURCE to TRAY1 (see “Selecting The Default Input Tray” on page 53).

Use the following procedure to load paper into the 250-sheet paper tray:

1. Select printer paper for the 250-sheet paper tray using these guidelines:

Paper size A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Executive, or B5-JIS Paper weight 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) Paper Capacity Up to 25 mm (1 in.) maximum stack height

Up to 230 sheets of paper for A4 paper Up to 250 sheets for all other paper sizes

2. Remove the paper tray from the printer and place it on a flat surface.

Chapter 3. Paper Handling 25

3. Press down on the bottom plate of the paper tray until it snaps into position.

4. Important! If you are not changing paper size, go to Step 5 on page 27. If you are inserting longer paper, do the following:

a. Push in on the size lock button and slide guide A out.

26 Network Printer 17: User’s Guide

b. Slide guide B out to align it with guide A.

Note: If you are adding shorter paper, adjust guide B before you adjust guide A. Make sure guide B presses lightly against the end of the paper stack.

5. Insert the paper into the tray. Make sure you place the corners of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide.

Chapter 3. Paper Handling 27

6. If the paper is narrower than the tray, adjust the size guide so that it presses lightly against the side of the paper stack. The paper should lay flat in the tray and should not be bowed.

7. Gently slide the paper tray into the printer until it clicks into place. Note: Closing the 250-sheet tray with too much force can misalign the paper

guides.

28 Network Printer 17: User’s Guide

Loading Paper into the 100-Sheet Auxiliary Tray

Note

To select the 100-sheet auxiliary tray, set SOURCE to AUXTRAY. (see “Selecting The Default Input Tray” on page 53).

Use the following procedure to load paper into the 100-sheet auxiliary tray:

1. Select printer paper, transparencies, labels, or postcards for the 100-sheet auxiliary tray using these guidelines:

Paper size A4, Letter, 13-in. Legal (Folio), 14-in. Legal, Statement,

Executive, A5, A6, B5-JIS, B5-ISO, transparencies, labels, and postcards

Paper weight 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2)

for paper Up to 190 grams/meter

Paper Capacity Up to 15 mm (0.5 in.) maximum stack height

Up to 100 sheets copier or Xerographic paper Up to 30 sheets for transparencies, labels, and postcards

for transparencies, labels, and postcards

2. Press on the top of the auxiliary tray door to open it.

Chapter 3. Paper Handling 29

3. Pull out the tray extension.

4. Insert the paper into the auxiliary tray. Make sure you place the left edge of the paper against the left side paper guide and under the plastic tab on the paper guide.

30 Network Printer 17: User’s Guide

5. Adjust the size guide on the right side of the auxiliary tray to the paper size. Make sure you place the edges of the paper under the retaining clip at the right side of the auxiliary tray.

6. Make sure the paper fits correctly in the auxiliary tray. The paper should lay flat in the tray and should not be bowed.

7. Use your print application or the Paper Menu to set AUXSIZE to match the paper size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size” on page 54). Values specified in print jobs override values you set at the printer.

If you want to feed the paper manually into the auxiliary tray, use your print application or the Paper Menu to set MANUAL to ON (see “Paper Menu” on page 77).

Note: PostScript jobs can override MANUAL=OFF; however, they cannot override MANUAL=ON. Therefore, if you do set MANUAL to ON, make sure you reset MANUAL to OFF after you complete the jobs you want to print manually.

Chapter 3. Paper Handling 31

Loading Envelopes into the 100-Sheet Auxiliary Tray

Note

To select the 100-sheet auxiliary tray, set SOURCE to AUXTRAY (see “Selecting The Default Input Tray” on page 53).

Use the following procedure to load paper into the 100-sheet auxiliary tray:

1. Select envelopes using these guidelines:

Envelope size Commercial #10 — 104.8 x 241.3 mm (4.125 x 9.5 in.)

Monarch — 98.4 x 190.5 mm (3.875 x 7.5 in.) DL — 110 x 220 mm (4.4 x 8.8 in.)

C5 — 162 x 229 mm (6.48 x 9.16 in.) Envelope weight 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) Envelope Capacity Up to 10 envelopes for all envelope sizes

2. Press on the top of the auxiliary tray door to open it.

32 Network Printer 17: User’s Guide

3. Pull out the tray extension.

4. Pull out the envelope stopper.

Chapter 3. Paper Handling 33

5. Load the envelopes with the flap side down and the bottom edge of the envelopes toward the left side of the auxiliary tray. Make sure you place the bottom edge of the envelopes against the left side paper guide and under the plastic tab on the paper guide.

6. Adjust the size guide on the right side of the auxiliary tray to the envelope size. Make sure you place the top edge of the envelopes under the retaining clip at the right side of the auxiliary tray.

34 Network Printer 17: User’s Guide

7. Push in the envelope stopper. Make sure the envelopes fit correctly in the auxiliary tray. The envelopes should lay flat in the tray and should not be bowed.

8. Use your print application or the Paper Menu to set AUXSIZE to match the envelope size you loaded in the auxiliary tray (see “Defining the Auxiliary Tray Paper Size” on page 54). Values specified in print jobs override values you set at the printer.

Chapter 3. Paper Handling 35

Loading Paper into the 500-Sheet Paper Trays (Tray 2, Tray 3)

Note

To select the 500-sheet main paper tray, set SOURCE to TRAY2 or TRAY3 (TRAY2 if you have only one 500-sheet tray or for the upper tray if you have two; TRAY3 for the lower tray if you have two. See “Selecting The Default Input Tray” on page 53.)

Use the following procedure to load paper into the 500-sheet paper tray:

1. Select printer paper for the 500-sheet paper tray using these guidelines:

Paper size A4, Letter, 13-in. Legal (Folio), 14-in. Legal Paper weight 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) Paper Capacity Up to 54 mm (2 in.) maximum stack height

2. Remove the 500-sheet paper tray from the printer and place on a flat surface.

36 Network Printer 17: User’s Guide

3. Press down on the bottom plate of the paper tray until it snaps into position.

4. Important! If you are not changing paper size, go to Step 5 on page 38. Otherwise, adjust the paper guides as follows:

a. Pull out on both sides while gently pushing up on the end guide. Do not push

the end guide up too far.

Chapter 3. Paper Handling 37

b. Adjust the end guide to the correct paper size and push down on the end to

lock it into place.

5. Insert the paper along the left side of the tray. Make sure you place the corner of the paper under the retaining clip at the front of the tray and under the plastic tabs on the end guide. Do not load paper above the maximum line.

38 Network Printer 17: User’s Guide

6. Press down on the gray lever on the right side of the tray and slide the size guide so that it presses lightly against the side of the paper stack. The paper should lay flat in the tray and should not be bowed.

7. Slide the paper tray into the paper tray support unit until it clicks into place.

Chapter 3. Paper Handling 39

Loading Envelopes into the Envelope Feeder

Note

To select the envelope feeder, set SOURCE to ENVELOPE (see “Selecting The Default Input Tray” on page 53).

Use the following procedure to load envelopes into the envelope feeder:

1. Select envelopes using these guidelines:

Envelope size Commercial #10 — 104.8 x 241.3 mm (4.125 x 9.5 in.)

Monarch — 98.4 x 190.5 mm (3.875 x 7.5 in.) DL — 110 x 220 mm (4.4 x 8.8 in.)

C5 — 162 x 229 mm (6.48 x 9.16 in.) Envelope weight 16- to 28-pound paper (60 grams/meter2 to 105 grams/meter2) Envelope Capacity Up to 75 envelopes for Commercial 10, Monarch, and DL

Up to 50 envelopes for C5

2. Pull out the tray extension.

40 Network Printer 17: User’s Guide

3. Squeeze the size guide and slide it to the right.

4. Lift the envelope weight out of the way.

Chapter 3. Paper Handling 41

5. Load closed envelopes with the flap side down and the bottom edge of the envelopes toward the left side of the envelope feeder.

6. Adjust the size guide to the envelope size.

42 Network Printer 17: User’s Guide

7. Lower the envelope weight onto the envelope stack.

8. Use the Paper Menu to set ENVSIZE to match the envelope size you loaded in the envelope feeder (see page 77).

Chapter 3. Paper Handling 43

Using the Mailbox

The optional Mailbox feature contains ten bins, each of which can hold approximately forty-five sheets of paper. In addition, individual bins can be password protected to provide security.

This section describes how to use the optional 10-bin Mailbox, including how to:

 Remove prints from a bin  Enter a password  Enable and disable password protection for mailbox bins  Define and change passwords for a mailbox bin

For information on how to install the 10-Bin Mailbox, see “The 10-Bin Mailbox Option” on page 167.

Removing Prints From a Bin

1. Make sure the printer is online. (If a menu is displayed, press the Online key. READY appears in the display area.)

2. Press the Mailbox button.

3. If your bin is not password-protected, the green indicator light next to your bin goes on when you press the Mailbox button. You can remove the print jobs from it now (go to Step 7 on page 46).

44 Network Printer 17: User’s Guide

4. If your bin is password protected, you need to enter your password now. A prompt asks you for the password.

5. Enter your 4-digit password. Use the table below to determine which operator panel keys correspond to each digit in your password.

To enter this number... Press this key

0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift

For example, to enter 4444, press the Menu key four times. To enter 4567, press the Menu key, press the Item key, press the Value key, and then press the Shift key.

6. After you enter the password for the bin, the green indicator light next to your bin will light up. You can now remove your print job.

Chapter 3. Paper Handling 45

7. Pull out your bin.

8. After you remove your job, push the bin back into place.

46 Network Printer 17: User’s Guide

Enabling Mailbox Bin Passwords

1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.)

2. Press the Menu key until you see Mailbox Menu.

3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password enabled. In this example, we select BIN1. If your display says PW ENABLE instead of PW DISABLE, then the password is already enabled.

4. Press the Value key until you see BIN1=PW ENABLE.

Chapter 3. Paper Handling 47

5. Press the Continue/Enter key. If a prompt asks you for the password, enter the previous password. (If it has never been set, use the 1111 factory default).

Use the table below to determine which operator panel keys correspond to each digit in your password.

To enter this number... Press this key

0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift

For example, to enter 4444, press the Menu key four times. To enter 4567, press the Menu key, press the Item key, press the Value key, and then press the Shift key.

6. After you enter the password for the bin, you see BIN1=PW ENABLE in the display.

7. To restore the printer to READY status, press the Online key.

48 Network Printer 17: User’s Guide

Disabling Mailbox Bin Passwords

1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.)

2. Press the Menu key until you see Mailbox Menu.

3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password disabled. In this example, we select BIN1. If your display says PW DISABLE instead of PW ENABLE, then password protection is already disabled.

4. Press the Value key until you see BIN1=PW DISABLE.

5. Press the Continue/Enter key. A prompt asks you for the password.

Chapter 3. Paper Handling 49

6. Enter your 4-digit password. Use the table below to determine which operator panel keys correspond to each digit.

To enter this number... Press this key

0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift

For example, to enter 4567, press the Menu key, press the Item key, press the Value key, and then press the Shift key.

7. After you enter the password for the bin, you see BIN1=PW DISABLE in the display.

8. To restore the printer to READY status, press the Online key.

50 Network Printer 17: User’s Guide

Changing Mailbox Bin Passwords

1. Make sure the printer is offline. (If the printer is online, press the Online key to take it offline. OFFLINE appears in the display area.)

2. Press the Menu key until you see Mailbox Menu.

3. Press the Item key until you see the bin (BIN1 - BIN10) that needs its password changed. In this example, we select BIN1.

4. Press the Value key until you see BIN1=NEW PW.

5. Press the Continue/Enter key. A prompt asks you for the current password.

Chapter 3. Paper Handling 51

6. Enter your 4-digit password. (If this is the first time a password is being set for the bin, enter 1111.) Use the key below to determine which operator panel keys correspond to each digit in your password.

To enter this number... Press this key

0 Online 1 Continue/Enter 2 Page Eject 3 Cancel Printing 4 Menu 5 Item 6 Value 7 Shift

For example, to enter 1111, press the Continue/Enter key four times. To enter 4567, press the Menu key, press the Item key, press the Value key, and then press the Shift key.

7. After you enter your old password, a prompt asks you for the new password.

8. Enter a new 4-digit password.

9. To restore the printer to READY status, press the Online key.

52 Network Printer 17: User’s Guide

Using the Paper Menu

This section describes some of the basic tasks you can perform using the Paper Menu, including how to:

 Select default input trays and output bins.  Define the paper size used by the auxiliary tray and envelope feeder  Turn tray switching on and off  Make simplex or duplex printing the printer default

For complete information about items in the Paper Menu, see “Paper Menu” on page 77. Also, note that the printer driver or print application you use may allow you to specify values such as paper size, input tray, output bin, and manual feeding. Values set in print jobs (either by the print application or by the printer driver) override values you set at the printer.

Selecting The Default Input Tray

Situation: You want to change the default input tray for your printer. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see SOURCE= the current default.

4. Press the Value key until you see the input tray you want to use as the default. Note that the values you see depend on the options you have installed. If you have one 500-sheet tray installed, it appears as TRAY2; If you have two 500-sheet trays installed, the upper tray appears as TRAY2 and the lower tray appears as TRAY3; if you have the envelope feeder installed, it appears as ENVELOPE.

5. Press the Continue/Enter key to select the new tray. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Note: Values specified in your print jobs override defaults set at the printer. For example, if a print job requests the 250-sheet paper tray, the printer will use the 250-sheet paper tray, even if the default tray is set to something else.

source

* in the display, where

source

Selecting The Default Output Bin

Situation: You have installed the Offset Output Bin or the 10-Bin Mailbox and you

want to make it the default bin. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

Chapter 3. Paper Handling 53

3. Press the Item key until you see OUTPUT= the current default.

4. Press the Value key until you see the value you want. Note that the values you see depend on whether you have the 10-Bin Mailbox or the 500-sheet Offset Output Bin installed.

5. Press the Continue/Enter key to select the new bin. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Note: Values specified in your print jobs override defaults set at the printer. If a print job requests the main bin, the printer uses it, even if the default bin is set to something else.

Defining the Auxiliary Tray Paper Size

Situation: You want to define a new paper size for the auxiliary tray. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see AUXSIZE= current default.

4. Press the Value key until you see the new value you want.

5. Press the Continue/Enter key to select the new size. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

output

* in the display, where

size

* in the display, where

output

size

is the

Defining the Envelope Feeder Envelope Size

Situation: You want to define a new envelope size for the optional envelope feeder. Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see ENVSIZE= current default.

Note: This value appears only if the optional envelope feeder is installed.

4. Press the Value key until you see the new value you want.

5. Press the Continue/Enter key to select the new size. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

54 Network Printer 17: User’s Guide

size

* in the display, where

size

is the

Turning Tray Switching On or Off

Situation: You want to turn tray switching on or off. Tray switching specifies whether

or not to switch to another paper tray if the current one is empty. When switching is ON (the default value) the printer automatically looks in other trays for the right size of paper if the current tray does not contain the paper size specified by the job. The search sequence is the default tray, followed by the 250-sheet tray (Tray 1), the first 500-sheet tray (Tray 2), the second 500-sheet tray (Tray 3), and then the auxiliary tray. OFF specifies no switching.

Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see TRAY SWITCH= the display.

4. Press the Value key until you see the new value you want.

5. Press the Continue/Enter key to select the new setting. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Making Duplex or Simplex Printing the Printer Default

Situation: You want to make duplex printing or simplex printing the printer default. Note: Values set in print jobs (either by the print application or by the printer driver)

override values you set at the printer. If a print job specifies simplex printing and the printer default is duplex, the printer honors the print job setting and prints on one side only.

* or TRAY SWITCH=

OFF

Action:

1. Press the Online key until you see OFFLINE in the display.

2. Press the Menu key until you see PAPER MENU in the display.

3. Press the Item key until you see DUPLEX=

4. Press the Value key until you see the new value you want.

5. Press the Continue/Enter key to select the new setting. An asterisk appears next to the value, showing that it is active.

6. To restore the printer to READY status, press the Online key.

Chapter 3. Paper Handling 55

* or DUPLEX=

OFF

in the display.

56 Network Printer 17: User’s Guide

Chapter 4. Clearing Paper Jams

If your printer has a paper jam, follow the procedures in this section to clear the paper jam. Note that the printer tells you the areas in which it detects paper jams. It does so by displaying a number with the PAPER JAM message.

The following paper jam messages can be displayed:

 20 PAPER JAM — Paper has jammed while exiting the printer. Go to page 58.  21 PAPER JAM — Paper has jammed while being picked from one of the trays.

Go to page 60.

 22 PAPER JAM — Paper has jammed in the optional duplex unit. Go to page 63.  23 PAPER JAM — Paper has jammed in the toner cartridge area. Go to page 68.  24 PAPER JAM — Paper has jammed in the optional offset paper output bin. Go

to page 70.

 25 PAPER JAM — Paper has jammed in the optional mailbox. Go to page 71.

20 PAPER JAM: Paper Exit Area

1. Carefully remove any paper that is in the paper exit.

2. On the back of the printer, press the release lever and open the back cover of the printer.

58 Network Printer 17: User’s Guide

3. Locate and carefully remove paper jammed in the exit area by pulling the paper upward.

4. Close the back cover.

5. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.

Chapter 4. Clearing Paper Jams 59

21 PAPER JAM: Paper Tray Area

1. Remove paper from the trays and feeder.

2. Remove the paper tray. If the printer is equipped with additional paper trays, remove the lowest tray.

3. Make sure the paper is correctly loaded and the edges of the paper are under the corner clip and the tabs of the paper tray. See Chapter 3, “Paper Handling” on page 21 for more information.

60 Network Printer 17: User’s Guide

4. Remove all the paper in the paper path. Make sure the printer is free of paper. For example, locate and pull out pieces of paper that have only partially fed into the printer from the paper tray.

5. Push the paper tray back into the printer. If the printer is equipped with two or three trays, repeat steps 2 on page 60

through 4 for each tray.

6. On the back of the printer, press the release lever and open the back cover of the printer.

Chapter 4. Clearing Paper Jams 61

7. Locate and remove any jammed paper. To remove the paper, pull it straight out the back of the printer.

8. Close the back cover.

9. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.

62 Network Printer 17: User’s Guide

22 PAPER JAM: Duplex Unit Area

Important

Using incorrect paper sizes can cause paper jams in the duplex unit area. If you experience frequent jams in this area, please make sure you are using supported paper. Acceptable paper sizes and weights for use with the duplex unit are as follows:

Paper Size A4, Letter, 13-in. Legal (Folio), 14-in. Legal Paper Weight 16 lb to 28 lb (60 grams/meter

1. Switch the printer power off.

2. Unplug the printer from the wall outlet.

3. Remove the power cord from the back of the printer.

4. On the back of the printer, press the release lever and open the back cover of the printer.

to 105 grams/meter2)

Chapter 4. Clearing Paper Jams 63

5. Locate and carefully pull up on the jammed paper to remove it from the exit path.

CAUTION: Do not touch the fuser (labeled) inside the printer. It can be extremely hot. Always wait at least 40 minutes for the fuser to cool down.

6. If you cannot remove the paper easily, remove the duplex unit. Press in on the two green lock buttons located on both ends of the duplex unit and slide the unit out of the printer.

64 Network Printer 17: User’s Guide

7. Carefully pull out on the jammed paper to remove it from the area behind the duplex unit.

8. If paper is jammed in the fuser, do the following:

a. Loosen the thumbscrew at the left side of the fuser cover. You may need to

use a coin or a screwdriver to loosen the screws.

Chapter 4. Clearing Paper Jams 65

b. Pull down the fuser cover.

c. Remove the paper by carefully pulling it out toward the back of the printer.

d. Close the fuser cover and replace the thumbscrew.

66 Network Printer 17: User’s Guide

9. Place the duplex unit into the guide channels that are located on both sides of the back opening and slide the unit into the printer. Keep pushing until the duplex unit locks into place.

10. Close the back cover.

11. Connect the power cord to the back of the printer.

12. Connect the other end of the power cord to a grounded AC outlet.

13. Switch the printer power on.

14. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.

Chapter 4. Clearing Paper Jams 67

23 PAPER JAM: Toner Cartridge Area

1. Remove the optional envelope feeder (if installed). See “Removing the Envelope Feeder” on page 177 for instructions.

2. Press the release button and open the front cover of the printer.

3. Remove the toner cartridge.

68 Network Printer 17: User’s Guide

4. Hold down the two green levers located on the left side of the printer and carefully remove the jammed piece of paper by pulling it toward the back of the printer.

Important: Do not pull the paper toward the front of the printer. Pulling paper toward the front of the printer can contaminate the inside of the printer with toner residue.

5. Close the front cover.

6. If you removed the optional envelope feeder, reinstall it. See “Installing the Envelope Feeder” on page 174 for instructions.

7. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.

Chapter 4. Clearing Paper Jams 69

24 PAPER JAM: Offset Paper Output Bin

1. Open the back cover of the offset paper output bin.

2. Remove the jammed piece of paper by pulling the paper out from the printer at an upward angle.

3. Close the back cover of the offset tray.

4. You may need to open and close the front cover of the printer to clear the error message from the operator panel display.

70 Network Printer 17: User’s Guide

25 PAPER JAM: Mailbox

1. Open the back cover on the mailbox.

2. Remove any jammed paper.

3. Close the covers.

4. When paper gets jammed in one area of the paper path, it often gets jammed in other areas. If, after you finish this procedure, another PAPER JAM message occurs, please review all of the procedures in this chapter.

Chapter 4. Clearing Paper Jams 71

72 Network Printer 17: User’s Guide

Chapter 5. Operator Panel Menus

Important

1. To see a list of menus you can access and options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 13. You can use the printer configuration page as a menu map.

2. Note that several of the menus and menu items listed in this book appear on your operator panel only if you have a particular option installed.

3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 10 and “Navigating Menus” on page 12 before continuing.

This chapter describes the functions available from the printer menus. The following table describes the basic function of each menu and lists the page where you can find more information.

Use this menu To do this See page

TEST MENU Print the configuration page, font lists, and printer test pages; reset

the printer to use factory defaults; print a hexadecimal dump for troubleshooting purposes.

PAPER MENU Select input trays, output bins, paper sizes, and duplex printing

options.

MAILBOX MENU Enable, disable, and set passwords for mailbox bins; define how to

handle jobs after a mailbox fills up.

CONFIG MENU Define how the printer handles paper jams and certain other error

conditions; define toner density, power savings mode, and print quality.

MEMCONFIG MENU Define whether the printer saves data stream information when it

switches ports.

PARALLEL MENU Define how the printer handles jobs sent through the parallel port,

including the data stream, bi-directional communications, and the timeout setting.

PCL MENU Define how the printer handles PCL5e jobs, including number of

copies, page size, page orientation, lines per page, font source, and default font.

PS MENU Define how the printer handles PostScript jobs, including number of

copies and whether error messages are printed.

TOKEN RING MENU Define the data stream, timeout, and network address values for the

token-ring attachment.

ETHERNET MENU Define the data stream, timeout, and network address values for the

Ethernet attachment.

COAX SCS MENU Define how the printer handles SCS jobs sent through the coaxial

attachment.

Use this menu To do this See page

TWINAX SCS MENU Define how the printer handles SCS jobs sent through the twinaxial

attachment.

COAX SETUP MENU Configure the coaxial environment. 98 TWINAX SETUP MENU Configure the twinaxial environment. 100 COAX DSC/DSE MENU Define how the printer handles DSC/DSE jobs sent through the

coaxial attachment.

IPDS MENU Define how the printer handles IPDS jobs. 104 MACHINE INFO MENU Displays page counts, the error log, and the toner and fuser usage

counters.

LANGUAGE MENU Define the language the printer uses to display operator panel

messages and menus.

102

109

110

74 Network Printer 17: User’s Guide

Test Menu

Use the Test Menu to display basic information about the printer and to perform basic troubleshooting tasks.

Notes:

1. To perform the action associated with the menu item you select, press the Continue/Enter key.

2. The actual menu items you see depend on what options you have installed. To find out what options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 13.

3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 10 and “Navigating Menus” on page 12 before continuing.

4. If IPDS is the active data stream when the printer is taken offline, the following Test Menu items will not be available:

 CONFIG PAGE

 PRINT PS FONTS  PRINT PCL FONTS  PRINT PS DEMO  PRINT SCS CHARS

These items reappear after a port timeout occurs (the length of the timeout depends on the host or network attachment you use); they also reappear if you power off the printer, wait ten seconds, and then power on.

TEST MENU ITEM Description

CONFIG PAGE Prints the printer configuration page. See “Printing the Printer Configuration Page”

on page 13 for more information.

PRINT PS FONTS Prints a list of PostScript fonts installed on the printer. See “Printing a List of

PostScript Fonts” on page 17 for more information.

PRINT PCL FONTS Prints a list of PCL5e fonts installed on the printer. See “Printing a List of PCL5e

Fonts” on page 17 for more information. PRINT PS DEMO Prints the PostScript demo page. CONTINUOUS TEST Prints continuous test pages. To stop the test, press the Cancel Print key. RESET PRINTER Cancels the current print job. PRINT IPDS FONTS Prints a list of resident IPDS fonts installed on the printer. PRINT SCS

CHARACTERS

Chapter 5. Operator Panel Menus 75

Prints the SCS code page (character set).

TEST MENU ITEM Description

FACTORY DEFAULT Resets settings to the factory defaults. Note that some values do not get reset.

These values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC ADDRESS.

Note: To reset all values, do one of the following:

 For A4 paper: power the printer off and then power the printer on while

simultaneously pressing the Cancel Print key.

 For Letter paper: power the printer off and then power the printer on while

simultaneously pressing the Online key.

ONLINE HEX PRINT CANCEL ONLN HEX

CX HEX PRT CANCEL CX HEX

TX HEX PRT CANCEL TX HEX

FORMAT DISK Formats the optional hard drive.

ONLINE HEX PRINT prints an ASCII hexadecimal dump for troubleshooting purposes. After you select this item, it changes to CANCEL ONLN HEX. To cancel the dump, select CANCEL ONLN HEX.

CX HEX PRT prints an EBCDIC hexadecimal dump of non-IPDS data coming across the coax cable; you can use the dump for troubleshooting coax problems. After you select this item, it changes to CANCEL CX HEX. To cancel the dump, select CANCEL CX HEX.

TX HEX PRT prints a hexadecimal dump for troubleshooting twinax problems. After you select this item, it changes to CANCEL TX HEX. To cancel the dump, select CANCEL TX HEX.

76 Network Printer 17: User’s Guide

Paper Menu

Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printing options. The following table describes the settings you can change from the Paper Menu. An asterisk (*) next to a value in the table indicates the factory default.

Notes:

1. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that it is now active.

2. Values set in print jobs (either by the print application or the printer driver) override values you set at the printer.

3. The actual menu items you see depend on what options you have installed. To find out what options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” on page 13 for more information.

4. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 10 and “Navigating Menus” on page 12 before continuing.

5. See “Using the Paper Menu” on page 53 for examples of changing values on the Paper Menu.

PAPER MENU

ITEM

SOURCE TRAY1*

TRAY2 TRAY3 AUXTRAY ENVELOPE

OUTPUT MAIN*

OFFSET BIN1 BIN2 BIN3 BIN4 BIN5 BIN7 BIN8 BIN9 BIN10

VALUE Description

Selects the default paper tray to use. Only installed trays appear in the list.

 TRAY1 is the standard 250-sheet input tray.  TRAY2 and TRAY3 are the optional 500-sheet input trays; if

you do not install them, they will not be in the list. If both are installed, TRAY2 is the upper 500-sheet tray and TRAY3 is the lower 500-sheet tray.

 AUXTRAY is the flip-down tray in the front of the printer. Note: If TRAY2 is installed, it is the default. Specifies the default output bin. Note that OFFSET and

BIN1-BIN10 are displayed in the menu only if you have installed the optional 500-sheet Offset Paper Tray Output and the Optional 10-Bin Mailbox.

Chapter 5. Operator Panel Menus 77

PAPER MENU

ITEM

TRAY SWITCH ON*

MANUAL OFF*

AUXSIZE LETTER*

ENVSIZE MONARCH*

BINDING LONG*

VALUE Description

OFF

LEGAL A4 A5 EXEC COM10 MONARCH C5 DL B5-JIS B5-ISO FOLIO STAMNT A6

DL COM10 C5 A6

SHORT

Specifies whether or not to switch to another paper tray if the current one is empty.

 ON—specifies that if the current tray does not contain the

paper size specified by the job, the printer will automatically look in other trays for the right size of paper. The search sequence is the default tray, followed by the 250-sheet tray (Tray 1), the first 500-sheet tray (Tray 2), the second 500-sheet tray (Tray 3), and then the auxiliary tray.

 OFF—specifies no switching. A message is displayed when

a job specifies a paper size that is not available in the current tray.

Specifies whether or not paper is to be fed manually from the auxiliary tray:

 OFF—paper feeding is automatic, not manual.  ON—paper feeding is manual, one sheet at a time.

Messages on the operator panel prompt you for each sheet.

Defines the paper or envelope size being used in the auxiliary tray.

Defines the envelope size being used in the envelope feeder.

Specifies how to print pages in duplex mode.

 LONG—prints as if the paper is to be bound along the long

edge of the paper. (On the left for portrait documents, along the top for landscape documents.)

 SHORT—prints as if the paper is to be bound along the short

edge of the paper. (On the top for portrait documents, on the left for landscape documents.)

78 Network Printer 17: User’s Guide

PAPER MENU

ITEM

DUPLEX OFF*

TRAY RENUM OFF*

1<>2

VALUE Description

Specifies whether to print on one side or both if the duplex unit is installed. See “Making Duplex or Simplex Printing the Printer Default” on page 55 for an example.

Specifies tray renumbering:

 OFF—no tray renumbering

 1<>2—tells the printer to treat TRAY1 as TRAY2, and vice

versa.

Chapter 5. Operator Panel Menus 79

Mailbox Menu

Use the Mailbox Menu to configure the optional Mailbox attachment. The following table describes the settings you can change from the Mailbox Menu. The Mailbox Menu appears only if you have the Mailbox feature installed. An asterisk (*) next to a value in the table indicates the factory default.

Notes:

1. See “Using the Mailbox” on page 44 for information on using the Mailbox.

2. To select a new value, press the Continue/Enter key when the value is displayed in the message display area. An asterisk (*) appears next to the value in the message display area, indicating that is now active.

3. If you are unfamiliar with using the operator panel to work with menus, please read “Using the Operator Panel Keys” on page 10 and “Navigating Menus” on page 12 before continuing.

MAILBOX MENU

ITEM

BIN1 BIN2 BIN3 BIN4 BIN5 BIN6 BIN7 BIN8 BIN9 BIN10

BIN FULL STOP*

PW DISABLE* PW ENABLE NEW PW

STDBIN

VALUE Description

Configures the mailbox bins:

 PW DISABLE—disables password protection for the bin.  PW ENABLE—enables password protection for the bin.  NEW PW—lets you set or change the password for the bin.

Specifies how the printer should handle jobs for bins that are full.

 STOP—no more jobs are printed until the bin is emptied.  STDBIN—jobs are printed and routed to the default output

bin.

80 Network Printer 17: User’s Guide

IBM 17 S544-5343-03, Network Printer 17 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual