A Troubleshooting section is provided in the Appendix of this manual to aid you in the installation of your
IBM Ultrastar. If the answer to your installation question is not found in this manual, call one of the
Technology Support Centers. Before calling, please gather as much of the following information as
possible:
ŸIBM drive model number, part number, and serial number
ŸOperating system
ŸBIOS manufacturer, version, and date
ŸAny error codes and when they occurred
ŸSystem type and manufacturer
ŸChipset manufacturer
ŸAdapter card manufacturer
ŸOther devices in systems
ŸBus/cable layout (location of device, which device is at the end, etc.)
ŸApplications used (if relevant)
Technology Support Centers:
North America
Webwww.ibm.com/harddrive
Voice 888.426.5214 or 507.286.5825
Fax507.253.DRIVE
E-mail drive@us.ibm.com
Singapore
Voice 1800.418.9595 or 65.6.418.9595
E-mail drive@sg.ibm.com
United Kingdom
Voice 44.1475.898.125
E-mail drive@uk.ibm.com
Germany
Voice 49.7032.153050
E-mail drive@de.ibm.com
Automated Fax Back Service (for related technical support documents)
International Business Machines Corporation provides this publication “AS IS” without warranty of any
kind, either express or implied, including, but not limited to, the implied warranties of merchantability or
fitness for a particular purpose. Some states do not allow disclaimers of express or implied warranties in
certain transactions. Therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Product data and specifications are subject to change without notice. Changes are periodically made to the information herein;
these changes will be incorporated in new editions of the publication. IBM may make improvements or
changes in the products or the program described in this publication at any time.
This publication may contain reference to or information about IBM products (machines and programs),
programming, or services that are not available in your country. Such references or information must not
be construed to mean that IBM intends to make available such IBM products, programming, or services
in your country.
Product description data contained herein represents IBM’s design objectives and is provided for comparison among IBM products; actual results may vary based on a variety of factors. Except as explicitly
stated in the Warranty section of this Manual, the product data contained herein does not constitute a
warranty. Questions regarding IBM warranty terms or the methodology used to derive data should be
referred to an IBM representative.
IBM is a registered trademark of the International Business Machines Corporation. The following are also
trademarks or registered trademarks of the International Business Machines Corporation in the United
States, other countries, or both: Ultrastar and OS/2. Any other products or trademarks are the property
of their respective owners.
This manual was prepared to aid you in the installation of your new IBM Ultrastar hard disk drive. This
manual provides installation instructions for the following model numbers:
Your IBM Ultrastar drive has an advanced Low Voltage Differential (LVD) interface that supports transfer
rates of up to 160 MB/sec. Your drive will function at the maximum speed supported by your system
components.
To obtain the 160 MB/sec transfer rate, an LVD Ultra 160 controller must be used and single-ended
drives cannot be placed on the same cable with LVD drives. If you have a SCSI controller that does not
support this interface, the data transfer speeds of your system will be lower than 160 MB/secdue to the
lower speed of the controller. Contact your controller manufacturer to determine if your current controller
card will support the LVD Ultra 160 interface.
Note: If you currently have single-ended SCSI drives and a non-LVD controller, LVD drives may be
attached to the existing cable. If you choose to replace your non-LVD controller with an LVD controller,
LVD drives can be attached to the same bus with single-ended drives. However, some LVD controllers
do not support single-ended SCSI drives. Contact your controller manufacturer for more information.
Both these configurations will only allow for data transfer speeds at the single-ended rate.
IBM Technology Group Support Center 07N5612IG10
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IBM storage products
Getting started
Handling precautions
CAUTION! Most hard disk drive damage is caused by poor
handling, physical impact, or electrostatic discharge (ESD). Heeding
the precautions listed below may eliminate the occurrence of such
damage.
ŸTo prevent damage from impact or vibration always set the drive down gently.
ŸDo not open the ESD bag containing the drive until required.
ŸHandle the drive carefully by the edges. Do not touch the exposed printed circuit board or any
electronic components.
ŸDo not press on the top or bottom of the drive.
ŸDo not cover the drive’s breather hole.
ŸBefore handling the drive, discharge any static electricity from you and your clothing. With one hand
touch an unpainted metal surface on your computer chassis, then touch the ESD bag with the other
hand. Remain in contact with the chassis and the bag for at least two seconds.
Tools for installation
You may need the following items to install the IBM Ultrastar drive.
ŸA small flat-blade screwdriver
ŸA Phillips head screw driver
ŸA small needle-nose pliers or tweezers
ŸYour computer system manual
ŸOperating system startup diskette (see section A. of the Appendix)
ŸDrive rails (Drive rails for 5.25 inch bays may be purchased at your local computer store, from your
system manufacturer, or by calling the IBM Technology Group Support Center.)
Begin the hardware install
ŸBack up the data on the drive currently in your system to prevent data loss during installation.
ŸTurn off your computer system.
ŸRemove cover as instructed by your computer system manual.
ŸDischarge static electricity per instructions given in the Handling Precautions section above.
ŸUnplug your computer.
ŸNote the mounting position of existing drives and cables.
ŸIf replacing a drive or cable, remove it. Store the drive in a safe place in case it should be needed
again.
ŸRemove the drive from the ESD bag.
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Collector
IBM storage products
ŸRecord the following information for future reference:
Drive model __________________________________________________
Drive part number _____________________________________________
Drive serial number ____________________________________________
Date of purchase ______________________________________________
Place of Purchase _____________________________________________
Configure the jumper settings
Option jumper blocks
The drive has features that are usually enabled by the use of jumpers. A jumper is a small plasticcovered electrical conductor that connects a pair of pins on a jumper block, thereby enabling a particular
function in the drive. Jumpers can be purchased at most computer stores. See the illustration below for
the location of the two jumper blocks which are designated as J4 and J6. Jumper pins have a pitch of
2mm.
J6
J4
+5V
Connected to 5V via Polyswitch
1
+5V
Resistor
(150 Ohm)
for 68-pin and NC for 80-pin
J4J6
13 5 7 9
7 9 11
3
5
1
6
42
ID Bit 3Reserved
ID Bit 2
ID Bit 1
ID Bit 0
Force Mode
Term power (SCSI I/F for 68-pin
models NC for 80-pin models)
To LED pin 8 Aux connector
(68-pin models)
To LED out pin 77
(80-pin models)
Resistor
68-pin = 150 Ohm
80-pin = 0 Ohm
To Resistor
1 3
4
6
2
Auto start delay
Enable auto spin up
(68-pin models)
Disable auto spin up
(80-pin models)
14121081412108
Disable unit
attention
TI sync negotiation
Disable Parity
Delay start 6/12
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13 & 14
9 & 10, 11 & 12, 13 & 14
14
9 & 10, 11 & 12
6
7 & 8, 11 & 12, 13 & 14
13
7 & 8, 11 & 12
5
11 & 12, 13 & 14
12
11 & 12
4
7 & 8, 9 & 10, 13 & 14
11
7 & 8, 9 & 10
3
9 & 10, 13 & 14
10
9 & 10
2
7 & 8, 13 & 14
9
7 & 8
1
13 & 14
8
none
0
pins ...
pins ...
IBM storage products
Assign a SCSI address
Assign a SCSI address to the drive by placing jumpers on the appropriate pins. Refer to the chart below
for pin combinations. Address 7 is generally reserved for the controller card.
SCSI Address
SCSI AddressJumpers required on
157 & 8, 9 & 10, 11 & 127
Jumpers required on
7 & 8, 9 & 10, 11 & 12,
Enable optional features
Termination Power (68 pin drives only)
Place a jumper on pins 3 and 4 of option block J4 if your host adapter or other device does not supply
termination power.
Force Single-Ended Mode
Place a jumper on pins 5 and 6 of option block J4 to force the drive to operate in Single-Ended mode.
Enable Auto Spin Up (68 pin drives only)
Place a jumper on pins 1 and 2 of option block J6 to force the drive to spin up automatically after a
power-on reset. If this position has no jumper, the drive will not spin up unless a START UNIT command
is received.
Disable Auto Spin Up (80 pin drives only)
Place a jumper on pins 1 and 2 of option block J6 to prevent the drive from spinning up unless a START
UNIT command is received. If there is no jumper on pins 1 and 2 of J6 the drive will spin up
automatically after a power-on reset.
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Page 8
-NOononon
80 pin
12
YESonon
off
80 pin
-NOon
off
on
80 pin
0
YESonoff
off
80 pin
-
NO
offonon
80 pin
6
YES
offonoff
80 pin
-NOoff
off
on
80 pin
0
YES
off
off
off
80 pin
12
YESonon
on
68 pin
-NOononoff
68 pin
0
YESonoff
on
68 pin
-NOon
off
off
68 pin
6
YES
offonon
68 pin
-NOoffonoff
68 pin
0
YES
off
off
on
68 pin
-NOoff
off
off
68 pin
Multiplier
(Pins 5 & 6)
(Pins 3 & 4)
(Pins 1 & 2)
IBM storage products
Auto Start Delay and Delay Start 6/12
The Auto Start Delay option (pins 3 and 4 on option block J6) and the Delay Start 6/12 option (pins 5 and
6 on option block J6) control when and how the drive spins up and comes ready in conjunction with
Enable/Disable Auto Spin up (pins 1 and 2 on option block J6). If Auto Spin up and Auto Start Delay are
jumpered, the spinning up of the drive is delayed by a period of time multiplied by the drive’s SCSI
address. If Auto Spin up is disabled, these jumpers will be ignored.
Note: In the table below ‘on’ means a jumper is installed and ‘off’ means that a jumper is not installed.
Model
Auto Spin Up
Auto Start Delay
Auto StartDelay Start 6/12
Delay
Disable SCSI Parity Check
Place a jumper on pins 7 and 8 of option block J6 to disable SCSI Parity Checking.
Enable TI-SDTR
Place a jumper on pins 9 and 10 of option block J6 to enable Target Initiated Wide Data Transfer
Request Negotiation and Target Initiated Synchronous Transfer Request Negotiation.
Disable Unit Attention
Place a jumper on pins 11 and 12 of option block J6 to prevent the drive from building Unit Attention
Sense information for commands immediately following a Power On Reset (POR) or SCSI Bus Reset.
Any pending Unit Attention conditions will also be cleared at POR or SCSI Reset times.
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IBM storage products
Driving an LED
To drive a Light Emtting Diode (LED) tie the LED
to pin 2 of option block J4. Using the following illustration make the connections as indicated. Tie pin 2 of
J4 to pin 8 of the Auxiliary connector on the 68 pin model or to pin 77 of the 80 pin connector on the 80
pin model using the 150 Ohm resistor as indicated. This feature does not require the use of a jumper.
Anode to pin 1 of option block J4. Tie the LED Cathode
+5V
68pin
150 Ohms
150 Ohms
Positions #1,#2 on
J-4 Jumper Block
(pin 1 of J-4) to LED Anode
(pin2 of J-4) to LED Cathode
pin 8 of AUX connector
+5V
620 Ohms
(on board) LED
+5V
80pin
150 Ohms
Positions #1,#2 on
J-4 Jumper Block
(pin 1 of J-4) to LED Anode
(pin2 of J-4) to LED Cathode
pin 77 of 80pin connector
0 Ohms
The auxiliary connector on 68 pin models
The 68 pin models contain an auxiliary connector. This connector conforms to SFF 8009 Rev 3.0 and is
typically used with a unitized connector found on external drive enclosures. The connector has a source
for +5 V dc (pin 11) and a connection (pin 8) for an LED cathode.
Auxiliary Connector
: : : : : :
+5V ID3
11 9 7 5 3 1
12 10 8 6 4 2
Reserved
Ground
LED Cathode
ID1
Reserved
ID0
ID2
Page 10
IBM Technology Group Support Center 07N5612IG10
IBM storage products
Mount the drive
Note: Drive bays and other enclosures vary in size and orientation from system to system. They may be
oriented vertically, horizontally, upside down, or sideways. The IBM Ultrastar can be mounted with any of
its six surfaces facing down.
ŸMount the drive as instructed by your computer system manual using four 6-32 UNC screws.
ŸThe drive should be mounted securely enough to prevent excessive motion or vibration.
ŸEnsure that the drive has sufficient air flow.
(6X) 6-32 UNC
2
.
0
±
0
6
)
X
2
(
2
.
0
±
6
.
1
4
)
X
2
(
5
.
0
)
±
X
5
2
.
(
8
2
(6X) 6.35 ±0.2
2
.
0
±
5
4
.
4
4
)
X
2
(
5
.
0
±
8
2
.
1
4
)
X
2
(
(2X) 95.25 ±0.2
(4X) 6-32 UNC
RIGHT
Recommended torque 0.6 - 1.0 Nm
Max allowable penetration of noted screw
to be 4.5 mm.
Max allowable penetration of noted screw
to be 4.0 mm.
REAR
Thickness of bracket
Screw 6-32 UNC
IBM Technology Group Support Center 07N5612IG10
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IBM storage products
Attach the cables
Drives with 68 pin connectors
Connect the SCSI cable and the power cable to the drive. The SCSI connector and power connector are
keyed for proper insertion.
Drives with 80 pin connectors
80 pin drives are plugged into back planes of servers and require no cables. If you want to connect an 80
pin drive to a 68 pin SCSI cable, a converter is needed. Not all SCA converters support LVD mode.
Complete the hardware install
ŸEnsure that the SCSI bus is terminated at both ends. (LVD SCSI models do not have onboard active
termination. You must supply an external LVD compatible terminator.)
ŸVerify proper cable connection to the SCSI controller.
ŸConnect all cables.
ŸReplace the computer system cover.
ŸPlug the power cord into the wall.
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Fixed Disk 2
: None
External Cache
: 256 KB, Enabled
IBM storage products
Verify host adapter settings
Note: The example below uses the Adaptec 2940UW controller with DPSS-318350.
1. Insert a bootable diskette into the diskette drive.
2. Turn the computer on. You should see the drive model displayed when the system is booting.
3. Verify the adapter settings.
4. Press [CTRL] [A] to enter the Adaptec SCSI setup utility. The following screen is displayed.
Adaptec AHA-2940 Ultra/Ultra W BIOS v1.23
(c) 1996 Adaptec, Inc. All Rights Reserved.
Press <Ctrl><A> for SCSISelect (TM) Utility!
SCSI ID:LUN NUMBER # : # 0:0 - IBM OEM DPSS-318350- Drive C: (80h)
CPU/CLK: Pentium/133MHzBase Memory: 640 KB
Math Coprocessor: InstalledExtended Memory: 15360 KB
Fixed Disk 0: NoneShadow RAM: 384 KB
Fixed Disk 1: NoneInternal Cache: 16 KB, Enabled
5. Press [CTRL] [A] to enter the Adaptec SCSI select utility. The following screen is displayed.
Adaptec AHA-2940 Ultra/Ultra W SCSISelect (TM) Utility v1.23
AHA-2940 Ultra/Ultra W at Bus:Device 00:0Fh
Would you like to configure the host adapter, or run the SCSI disk utilities:
Select the option and press <Enter>. Press <F5> to switch between color and
monochrome modes.
Options
Configure/View Host Adapter Settings
SCSI Disk Utilities
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IBM storage products
6. Select Configure/View Host Adapter Settings. The following screen is displayed.
Adaptec AHA-2940 Ultra/Ultra W SCSISelect (TM) Utility v1.23
Maximum Sync Transfer Rate..........40.040.040.040.040.040.040.040.0
12. Press ESC to return to previous screen.
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IBM storage products
13. Select Advanced Configuration Options. The following screen is displayed.
Adaptec AHA-2940 Ultra/Ultra W SCSISelect (TM) Utility v1.23
AHA-2940 Ultra/Ultra W at Bus:Device 00:0Fh
Configuration
Plug and Play Scam Support............................................................................................................................................Enabled
Options Listed Below Have NO EFFECT if the BIOS is Disabled
Support Removable Disks Under BIOS as Fixed Disks..................................................................................................Boot Only
Extended BIOS Translation for DOS Drives > 1 GByte...................................................................................................Enabled
Display <Ctrl-A> Message During BIOS Initialization......................................................................................................Disabled
BIOS Support for Bootable CD-ROM................................................................................................................................Enabled
BIOS Support for Int13 Extensions...................................................................................................................................Enabled
Support for Ultra SCSI Speed...........................................................................................................................................Enabled
14. Verify that Extended BIOS Translation for DOS Drives > 1 Byte and BIOS Support for int13
Extensions is enabled.
15. Press ESC to return to the previous screen.
16. Exit from Adaptec settings and save any changes.
Advanced Configuration Options
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IBM storage products
Partition the drive
Note: This example uses FDISK to partition your drive. You may use a similar partitioning program from
your operating system to partition your drive.
1. Boot to a bootable diskette and type ‘FDISK’ at the A:\ prompt. If Windows 95 OSR2 or Windows 98
is used, the following screen will be displayed.
Your computer has a disk larger than 512 MB. This version of Windows
includes improved support for large disks, resulting in more efficient use of
disk space on large drives, and allowing disks over 2 GB to be formatted as
a single drive.
IMPORTANT: If you enable large disk support and create any new drives on
this disk, you will not be able to access the new drive(s) using other operating
systems, including some versions of Windows 95 and Windows NT, as well as
earlier versions of Windows and MS-DOS. In addition, disk utilities that were
not designed explicitly for the FAT32 file system will not be able to work with
this disk. If you need to access this disk with other
operating systems or older disk utilities, do not enable large drive support.
Do you wish to enable large disk support (Y/N)...............? [N]
2. Type ‘Y’ to select the FAT 32 file system. Type ‘N’ to select the FAT 16 file system. The following
screen is displayed. (If you have more than one drive, a fifth option will appear which allows you to
select the drive to be partitioned.)
Note: Select FAT 32 or FAT 16 if you are using Windows 95 OSR2 or Windows 98. FAT 32
partitions utilize disk space more efficiently and may be greater than 2 GB in size. If you are using
DOS, Windows 3.1x, or an earlier version of Windows 95, select FAT 16.
PC DOS Version 7.0
Fixed Disk Setup Program
Copyright IBM Corporation 1983-1994
FDISK Options
Current fixed disk drive:1
Choose one of the following:
1. Create DOS partition or Logical DOS Drive
2. Set active partition
3. Delete partition or Logical DOS Drive
4. Display partition information
5. Change current fixed disk drive
Enter choice:[1]
Press ESC to exit FDISK
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IBM storage products
3. Select option 1 to create a DOS partition. The following screen is displayed.
Create DOS Partition or Logical DOS Drive
Choose one of the following:
1. Create Primary DOS Partition
2. Create Extended DOS Partition
3. Create Logical DOS Drive(s) in the Extended DOS partition.
Enter choice: [3]
Press ESC to return to FDISK Options
4. Select option 1 to Create a Primary DOS Partition.
5. You will be asked if you want the full capacity of the drive and if you want to make the partition active.
ŸIf yes, exit from FDISK. Restart the system and proceed to the next step.
ŸIf no, enter the logical drive size in megabytes or percent of disk space. Return to the main
menu.
6. Select option 2 to make the partition active.
7. Press ESC to return to the FDISK options.
8. Create an Extended DOS Partition by selecting option 1 from the main menu and option 2 from the
second menu. Both menus are shown above.
Note: The Maximum Capacity may be smaller than the stated capacity of the drive. This is because
the BIOS of some systems recognizes a Megabyte as 1,048,576 bytes (binary). Drive manufacturers
recognize a Megabyte as 1,000,000 bytes (decimal). The capacities are the same in actual number of
bytes.
9. After creating the Extended DOS Partition, press ESC to return to the FDISK main menu.
10. Select option 1 from the main menu,
11. Select option 3 to create a Logical DOS Drive in an Extended Partition. The following screen is
displayed.
Create Logical DOS Drive(s) in the Extended
DOS Partition
No logical drives defined
Total Extended DOS Partition size is 1047 Mbytes
(1 MByte = 1048576 bytes)
Maximum space available for logical drive is 1047Mbytes (100%)
Enter logical drive size in Mbytes or percent of disk space (%).....[1047]
Press ESC to return to FDISK Options
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IBM storage products
12. Press ESC to return to the main menu and press ESC again to exit FDISK.
13. Restart the system for the partitions to be recognized.
Format the drive
The drive must be formatted before an operating system can be loaded. Format the Primary partition
and any Extended partitions that have been made by following these steps:
1. After booting from a bootable diskette, run FDISK, option 4 to verify the partition information from the
previous step. Note the drive letters to ensure proper formatting.
2. Press ESC to return to the main menu and press ESC again to exit FDISK.
3. At the A:\ prompt type format x: /s (where x is the drive letter). The /s option makes your hard drive
bootable by copying the system files to the hard drive. If you do not want this drive to be bootable,
do not use the /s switch. The following warning is displayed:
WARNING: ALL DATA ON NON-REMOVABLE
DISK DRIVE C: WILL BE LOST!
Proceed with Format (Y/N)?
4. Type ‘Y’ for yes. The time needed to format the drive depends upon the size of the drive.
5. When the formatting is complete, format the next logical drive by typing format x: (where x is the
logical drive letter).
6. Repeat the above step for each logical drive to be formatted.
Install the operating system
After the drive has been formatted, install an operating system. Follow your operating system installation
instructions.
Note: Some controllers, systems, or operating systems may recognize only ANSI SCSI-2 devices. The
Ultrastar reports itself as a SCSI-3 device. Contact the IBM Technology Group Support Center for a fix if
you encounter this issue.
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IBM storage products
Appendix
A. How to create a bootable diskette
If you have a bootable Windows operating system, follow the steps below to create a Windows 95 or 98
startup diskette:
1. Insert a blank floppy disk into drive A.
2. From Windows 95 or 98, double click My Computer.
3. Double click Control Panel.
4. Double click Add/Remove Programs.
5. Select Startup Disk tab.
6. Click Create Disk. Follow the prompts.
If you have a bootable DOS operating system, follow the steps below to create a DOS startup diskette:
1. Insert a blank floppy disk into drive A.
2. At the C:\ prompt, type FORMAT A:/S and press ENTER.
3. Follow the instructions displayed.
B. Controller
information
The examples in this guide use an Adaptec controller. If a chip set is embedded into your motherboard,
plug the cable into the port on the motherboard instead of the controller.
If you are purchasing an add-on controller card, you will need to install the controller in one of the empty
slots in your computer. Remove the screw holding the metal plate in place and insert the controller into
the appropriate PCI, EISA or ISA slot on the motherboard, making sure the metal plate from the controller fits into the grooves on the computer frame. Replace the screw and connect the SCSI cables to the
controller and then the hard drive. If you have any questions, refer to the installation manual enclosed
with your controller.
IBM Technology Group Support Center 07N5612IG10
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Buslogic BT956C, BT958,& BT950
Linux - RedHat 6.1 & SuSE 6.1 (See Note)
IBM storage products
C. Compatibility
The IBM SIT Lab tests Ultrastar drives for compatibility with a wide variety of systems, controller cards,
and operating systems. Testing was done to demonstrate compatibility with the following hardware and
software. Other combinations of hardware and software may function with this drive, but were not tested.
DDYS models
Systems
Acer AA12K
Acer Altos 12000
Acer Altos 21000
ALR Revolution 6x6
Apple 6400/180 - Native
Asus P2B-LS (board)
Compaq Destpro 6000
Compaq Deskpro 2000
Compaq Professional Workstation 6000
Compaq Proliant 1500
Dell Dimensions XPS M200s
Dell Precision 610
Dell PowerEdge 4100/200, 6300, 2300 & 1300
Dell PII Xeon (AIC-7890)
Fujistu Siemens Primergy 870
Gateway 2000 NS-8000
Gigabyte GA-6BXS (board)
HP Visualize
HP Kayak ‘IBIS’
HP 9000/712 - Native
HP Cognac
IBM Mpro 6889 (AIC-7895)
IBM Netfinity 3000, 5500
IBM Cherokee 8651TMO Netfinity
IBM PC Server 320 & 704
IBM RS/6000 7024-E30
ICL/Fujitsu G760i (ExtremeRAID)
Intel Sitka Cabrillo
Micron NF 2100, 3101, 3400, 5200 & 6200
Network Engines Viper
SGI 02 - Native
SNI Primergy (460)
SUN SparcStation 20
SUN Ultra30 & Ultra60
Tyan Thunderbolt (board)
Mac OS 8.0 8.5, 8.6 & 9
Novell Netware v5
MS DOS 6.20
OS/2 Warp4
SCO Unixware 7 & 7.1.1
SCO OpenServer Desktop 5.0.0 & 5.0.2
Solaris 2.6 & 7
Windows NT v4.0 (with Service Pak 5&6a)
Windows 95
Windows 95 (OSR2 OSR2.1)
Windows 98 & Windows 98 (SE)
Windows 2000 x86 Professional (Build 2195)
Windows 2000 x86 Prof Checked (Build 2195)
Windows 2000 x86 Server (Build 2195)
Windows 2000 x86 Adva. Server (Build 2195)
DPSS models
Systems
Acer AA12K
Acer Altos 12000
Acer Altos 21000
ALR Revolution 6x6
Apple 6400/180 - Native
Asus P2B-LS (board)
Compaq Destpro 6000
Compaq Deskpro 2000
Compaq Professional Workstation 6000
Compaq Proliant 1500
Dell Dimensions XPS M200s
Dell Precision 610
Dell PowerEdge 4100/200, 6300, 2300 & 1300
Dell PII Xeon (AIC-7890)
Fujistu Siemens Primergy 870
Gateway 2000 NS-8000
Gigabyte GA-6BXS (board)
HP Visualize
HP Kayak ‘IBIS’
HP 9000/712 - Native
HP Cognac
IBM Mpro 6889 (AIC-7895)
IBM Netfinity 3000, 5500
IBM Cherokee 8651TMO Netfinity
IBM PC Server 320 & 704
IBM RS/6000 7024-E30
ICL/Fujitsu G760i (ExtremeRAID)
Intel Sitka Cabrillo
Micron NF 2100, 3101, 3400, 5200 & 6200
Network Engines Viper
SGI 02 - Native
SNI Primergy (460)
SUN SparcStation 20
SUN Ultra30 & Ultra60
SCSI controllers
Adaptec AIC 7880, 7890(AB), 7895 & 7896
Adaptec 2940, 2940UW, 2940AU, 2940U2 &
2940U2W
Adaptec 2950U2B
Adaptec (Mac) 2940U2W, 2940U2/B, 3940UW
Advansys ASB3940U2W
ATTO ExpressPCI UL2S (F/W 135)
Buslogic BT956C, BT958,& BT950
Compaq Wide-Ultra SCSI-2 & 3
Compaq 003654-002 Rev F & K
Centos 4500-U2W
Diamond Fireport 40
DPT 2144UW DPT PM2144W
HP - A4999AultraSCSI
Initio INI-9100UW - to test
Qlogic QLA1080
Qlogic QL1040B rev 2
SUN Sparc 20 - Native
SUN Ultra30&60 - Native
Symbios 53C895 PCI-4
Symbios SYM53C895
Tekram DC - 390U, 390F, 390U2B & 390F/U2W
Solaris 2.6 & 7
Windows NT v4.0 (with Service Pak 5&6a)
AIX 4.3.2
HP Unix 10.10 & 10.20
IRIX 6.3 & IRIX64 6.5.4f
Linux - RedHat 6.1 & SuSE 6.1 (See Note)
Mac OS 8.0 8.5, 8.6 & 9
Novell Netware v5
MS DOS 6.22
Windows 95
Windows 95 (OSR2 OSR2.1)
Windows 98 & Windows 98 (SE)
Windows 2000 x86 Professional (Build 2195)
Windows 2000 x86 Prof Checked (Build 2195)
Windows 2000 x86 Server (Build 2195)
Windows 2000 x86 Adva. Server (Build 2195)
OS/2 Warp4
Note: Linux Kernel requires the aic7xxx (Adaptec) driver to be at level 5.1.22 or greater (all compatibility
testing performed at 5.1.28). Some Linux Kernels may not contain drivers to support OEM SCSI cards.
Check with your Linux supplier for SCSI card hardware compatibility.
D. Troubleshooting
Following is a useful checklist to assist in rectifying common SCSI problems:
ü SCSI ID (device address):
ŸEach device must have a unique SCSI ID.
ŸRecommended SCSI ID for the boot device is 0.
ü Interface type:
ŸIf you have more than one SCSI device on the cable, make sure that all devices are of the same
type.
ŸHigh Voltage Differential (HVD) SCSI devices are not compatible with single-ended (standard) or
Low Voltage Differential (LVD) SCSI devices.
ü Termination:
ŸSCSI systems should have termination at both ends of the cable. Make sure that the controller
terminates one end of the cable and that a drive supplies termination at the other end. If a drive
doesn’t have onboard termination, a terminator should be placed on the last connector of the
cable.
ŸMake sure that there is no extra cable after the terminator at the end.
ŸAny device attached that is not at the end of the cable must have internal termination disabled.
ŸFor adapters with multiple SCSI ports with differing performance, ALL ports must be correctly
terminated.
ŸFor adapters with a common port with both internal and external connections in use, DO NOT
enable termination on the controller.
ŸNarrow (50 pin) devices SHOULD NOT be connected at the end of a wide (68 pin) SCSI cable.
A terminator in a 50 pin SCSI device cannot provide the correct termination for the unused data
lines.
ŸUsing a 68-50 pin cable converter to connect a 68 pin drive to a 50 pin SCSI adapter could cause
problems because the 68-50 pin cable converter leaves 18 of the 68 pins on the drive without
termination.
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Resolution:
Place the 68 pin drive at the end of the bus and set the jumpers for the drive for active
termination, which provides termination to all 68 pins. If the drive does not provide termination,
the converter should provide on board termination so that all unused lines are terminated.
ŸThe termination for a drive should match the interface type of the drive. For example,
single-ended drives should use single-ended terminators
ü Cables and connectors
ŸEnsure that the cables are seated tightly and that no pins are bent.
ŸIf possible, try replacing the cable and terminators and use the drive’s internal termination.
ŸMake sure that pin 1 of the cable is plugged into pin 1 of the SCSI connector. Pin 1 on the SCSI
cable is normally identified by a red or red-striped wire. This is especially important if you are
using cables or connectors (on the SCSI adapter) that are not keyed. The connectors on IBM
drives have a slotted key to prevent you form plugging the cable in backwards but not all SCSI
cables are made with a key.
ü Ensure that the drive is jumpered to enable auto start when power is applied.
ü Try resetting the SCSI adapter defaults:
ŸEnable “Reset IC Initialization”
ŸDisable “plug and play” SCAM support
ŸEnable “Unit Start” command
ŸEnable synchronous and wide negotiations if available
ü Ensure that the drive is jumpered to disable sync negotiations.
ü Does the drive spin up and remain spinning?
ü Does the SCSI adapter recognize the drive during boot up?
ü Check that the cable lengths are within the ANSI specification for the interface transfer rate used and
the number of devices installed on the bus. For a definition of the specifications, see the SCSI Trade
Association page at the following Internet address:
http://www.scsita.org/terms/scsiterms.html
ü If the drive is attached through a removable carrier, try removing the drive from the carrier and
attaching the drive directly to the bus.
ü If you are using a narrow bus/cable (50 pin) with a wide (68 pin) device and a wide SCSI adapter, try
disabling wide negotiation in the adapter settings.
ü LVD devices are backward compatible with single-ended adapters as long as the system and the
drives are configured correctly. When attaching LVD devices to single-ended, wide or narrow
adapters, the following applies:
ŸLVD drives have do not provide termination on the drive.
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ŸYou must provide termination externally, either from another device or from a separate
termination block.
ŸDepending on how the adapter handles the “Diff Sense” line on the interface, you may need to
set the jumper on the drive to Force Single Ended mode.
ü On multi-channel SCSI adapters, do not use more than two channels off each adapter.
ü In RAID environments, it is important to disable SCAM.
ŸDisable at the adapter, if available.
ŸDisable at the drive. This is only necessary with the DORS-3xxxx, DCAS-3xxxx and
DDRS-3xxxx family of SCSI drives. Newer drives have SCAM disabled as default or removed
completely.
E. Glossary
ANSI (American National Standards Institute). ANSI is the lead organization for encouraging and
developing technological standards. ANSI represents the United States in the IEC (International Electrotechnical Commission) and the ISO (International Standards Organization).
Backup Storing information from a hard drive to another storage area in order to prevent data loss.
BIOS (Basic Input/Output System) The BIOS is the first level of software contained in a computer. It
provides basic, low level control for keyboards, video, hard disk drives, and floppy drives. It also provides
the initial intelligence that allowsthe computer system to find an operating system to run.
Boot/Boot-up To prepare a computer for operation by loading an operating system.
Capacity The amount of information, expressed in bytes, that can be stored on a hard drive. Also
known as storage capacity.
Compatibility The capability of a hardware or software component to conform with the interface
requirements of a given data processing system without adversely affecting its functions.
Disk drive The primary data storage device used by computers. Disk drives are used to record, store
and retrieve digital information.
Electrostatic discharge The rapid change in electrical energy caused by static electricity. This can
damage or destroy electronic equipment or hardware. Electrostatic discharge can beprevented by
grounding oneself before handling any electronic equipment.
FAT16 & FAT32 (File Allocation Table) The file allocation table is a group of sectors in a hard drive that
contains address chains for the different files on a hard disk drive. There are usually two FATs (kept in
different locations) on a hard drive. FAT32 is available in the Windows® 95 & Windows® 98 operating
systems. FAT32 receives its designation because it allows 32 bits of addressing as opposed to 16 bits in
the FAT16 file system.
FDISK FDISK is a program run in DOS that allows a user to partition a hard disk drive. Partitioning your
hard disk drive is essential for it to work properly.
Format To prepare a hard drive so that it can store data. In the DOS formatting process,the computer
verifies the clusters within a partition.
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Hard disk drive (HDD) A stand alone disk drive that reads and writes data onto rigid disks and can be
attached to a port on the system unit. Synonymous with fixed disk drive and hard drive.
Interface A hardware or software protocol, contained in the electronics of the disk controller and drive,
that manages the exchange of data between the hard disk drive and the computer. The most common
interfaces for small computer systems are ATA (IDE) and SCSI.
Jumpers A small electrical conductor covered with plastic that connects a pair of pins on a jumper block,
thereby enabling a particular function in the drive.
Jumper settings Different modes which are achieved by placing a jumper on a particular pair of pins on
a device.These modes determine the behavior of the device. Settings are changeable by the user, but
remain constant during operation. See Jumpers.
LVD (Low Voltage Differential) A highly compatible computer disk drive interface that is faster and more
reliable than SCSI. Also known as Ultra2 SCSI.
Motherboard Holds the computer’s main processors and circuitry, andalso contains the memory, BIOS,
interconnection circuitry and expansion slots.
Multimode A drive that can operate on an LVD bus or a Single-ended bus.
Operating system Software that controls the execution of programs and may provide functionssuch as
resource allocation, scheduling, input/output control, and data management. Although operating systems
are predominantly software, partial hardware implementations are possible.
Partition A portion of a hard drive dedicated to a particular operating system or application and
accessed as a single logical volume.
SCSI (Small Computer System Interface) An intelligent parallel peripheral interface characterized by
its use of high level communication between devices. Pronounced “scuzzy”.
Termination The signals on a SCSI bus must be terminated at both ends of the bus. This is generally
done by the controller automatically and requires an “external” terminator on the last connector of the
bus.