IBM Aptiva E 2270 User Manual

IBM Aptiva E Personal Computer

Machine Type 2270



Note

Before using this information and the product it supports, be sure to read the
“Product warranties and notices” contained in a separate document furnished
with this guide.

First Edition (May 2000)

© Cop yright Int ernatio nal Busine ss Machi nes Corpor ation 19 96, 2000. All rights
reserved. Note to U.S. Government Users Restricted Rights— Use, duplication
or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Modem safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Laser compliance statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Chapter 1. IBM PC overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Identifying your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Arranging your workspace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Electrical outlets and cable lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2. Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Selecting a location for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Cable connections and switch settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting the voltage-selection switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Turning on power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3. Operating and caring for your computer . . . . . . . . . . . . . . . . . 11

Controls and status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Shutting down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Handling and storing diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inserting and removing diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using a CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Handling a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Loading a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using audio features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Line/Headphone out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Audio line in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Taking care of your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Computer and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Moving your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 4. Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Handling static-sensitive devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

© Copyright IBM Corp. 2000 i

Tools required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Working with options on the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Identifying parts on the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Working with memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

PCI adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adapter slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing adapters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Working with drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Completing the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Replacing the side panel and connecting the cables. . . . . . . . . . . . . . . . . . . . . . 28

Updating the computer configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring Plug and Play adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 5. Technical Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

BIOS features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Accessing BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Monitoring the power-on self-test (POST) . . . . . . . . . . . . . . . . . . . . . . . . 32

Most frequently asked BIOS questions: . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Device troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Keyboard, mouse, or pointing device problems . . . . . . . . . . . . . . . . . . . . . 39

Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Universal Serial Bus port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Installing files from Option Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 6. Getting help, services, and information . . . . . . . . . . . . . . . . . . . 47

Service support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Before you call for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Getting customer support and service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Getting help by telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

To contact the IBM PC HelpCenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

ii IBM PC User Guide

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Class B Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Federal Communications Commission (FCC) Statement . . . . . . . . . . . . . 54

Federal Communications Commission (FCC) and telephone company re-

quirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Power cord notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents iii

iv IBM PC User Guide

Safety information

DANGER:

Electrical current from power, telephone, and communication
cables is hazardous. To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices.The
power cord must be used with a properly grounded outlet.

To Connect

Tur n everything OFF.

First, attach all cables to devices.

Attach signal cables to
receptacles.

To Disconnect

Tur n everything OFF.

First, remove power cord from
outlet.

Remove signal cables from
receptacles.

Remove all cables from devices.

Attach power cord to outlet.

Tur n device ON.

© Copyright IBM Corp. 2000 v

DANGER:

Le courant électrique provenant des câbles d’alimentation,
télephoniques et de transmission peut présenter un danger.
Pour éviter tout risque de choc électrique, connectez et
déconnectez ces câbles comme indiqué ci- dessous lorsque
vous installez ou déplacez ce matériel ou les unités connectées,
ou que vous soulevez un carter.*

Pour connecter

Mettez tout hors tension.

Connectez d’abord tous les câbles
sur les unités.

Connectez les câbles de signaux
sur les prises murales.

Pour deconnecter

Mettez tout hors tension.

Débranchez d’abord le cordon
d’alimentation de la prise murale.

Déconnectez les câbles de signaux
des prises murales.

Déconnectez tous les câbles
de unités.

Branchez le cordon d’alimentation
sur la prise murale.

Mettez l’unité sous tension.

vi IBM PC User Guide

*Le cordon d’alimentation doit être
branché sur un socle de prise de
courant correctement mis à la terre.

Lithium battery notice

CAUTION:
Danger of explosion if battery is incorrectly replaced.

When replacing the battery , use only an equivalent type battery. The battery
contains lithium and can explode if not properly used, handled, or disposed
of.

Do not:

• Throw or immerse into water

• Heat to more than 100°C (212°F)

• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.

ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie d'un type équivalent. La batterie

contient du lithium et peut exploser en cas de ma uvaise utilisation, de
mauvaise manipulation ou de mise au rebut inappropriée.

Ne pas :

• Lancer ou plonger dans l'eau

• Chauffer à plus de 100°C (212°F)

• Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements

locaux.

Safety information vii

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone

line has been disconnected at the network interface.

• Use caution when installing o r mo difying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

DANGER

T o a void a shock hazard, do not connect or disconnect any cables or
perform installation, maintenance, or reconfiguration of t his
product during an electrical storm.

DANGER

Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation, de
maintenance ou de rec on figura t i on pendant un or age.

viii IBM PC User Guide

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with a CD­ROM, DVD-ROM and CDR drives. CD-ROM, DVD-ROM and CDR drives are
also sold separately as options. CD-ROM, DVD-ROM and CDR drives are laser
products. These driv es are certified in the U.S. to conform to the requirements of
the Department of Health and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for C lass 1 la ser prod ucts. Elsewhere, these dri v es
are certified to conform to the requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM, DVD-ROM or a CDR drive is installed, note the following.

CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM, DVD-ROM or CDR drive could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
CD-ROM, D V D -ROM or CDR drive.

Do not remove the drive covers

.

Some CD-ROM, DVD-ROM and CDR drives contain an embedded Class 3A or
Class 3B laser diode. Note the following.

DANGER

Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam

Certains modèles d'ordinateurs personnels sont équipés d'origine d'une unité de
CD-ROM/DVD-ROM ou de CDR. Mais ces unités sont également vendues
séparément en tant qu'options. L'unité de CD-ROM/DVD-ROM/CDR est un
appareil à laser. Aux État-Unis, l'unité de CD-ROM/DVD-ROM/CDR est
certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS
21CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est
certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et
CENELEC EN 60 825.

Lorsqu'une unité de CD-ROM/DVD-ROM/CDR est installée, tenez compte des
remarques suiva nt es :

ATTENTION
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de
réglage et d'utilisation des commandes, ains i que les procédures décrites.

Safety information ix

L'ouverture de l'unité de CD-ROM/DVD-ROM/CDR peut entraîner un risque
d'exposition au rayon laser. Pour toute intervention, faites appel à du personnel
qualifié.

Certaines unités de CD-ROM/DVD-ROM/CDR peuvent contenir une diode à
laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:

DANGER

Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition
directe des yeux au rayon laser. Évitez de regarder fixement le faisceau
ou de l'observer à l'aide d'instruments

optiques.

x IBM PC User Guide

About this book

This book will help you become familiar with your IBM Personal Computer and
its features. It describes how to set up, operate, maintain, and install optio ns in
your computer. In the unlikely event you experience problems, you will find
helpful troubleshooting information and instructions for obtaining service in this
book.

© Copyright IBM Corp. 2000 xi

xii IBM PC User Guide

Chapter 1. IBM PC overview

Thank you for selecting an IBM PC computer. Y o ur compu ter incorpor ates man y
of the latest advances in comp uter technology and can be u pgraded as your needs
change.

This section provides an overview of the computer features, preinstalled
software, and specifications.

Identifying your computer

The best way to identify your computer is through use of your machine type
number, configuration identification (Config. ID) number, and serial number,
which is located at the bottom of the rig ht side panel as shown in the illustration
below .

© Copyright IBM Corp. 2000 1

Machine T ype 2270
Config ID CF32421

S/N

0154-87424-54554

Arranging your workspace

To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort is
of foremost importance, but light sources, air circulation, and the location of
electrical outlets also can affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, the following
guidelines will help you find a position that suits you best. Choose a good chair
to reduce the frequency of fatigue from sitting in the same position for a long
time. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs.

Adjust the seat so that your thighs are parallel to the floor and your fee t are either
flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard and your hands and fingers relaxed. You can change the angle of the
keyboard for maximum comfort by adjusting the position of the keyboard feet.

Viewing Distance

Lower
Back
Support

Seat
Height

Adjust the monitor so th at the top of the screen is at, or slightly below, eye level.
Place the monitor at a comfortable viewing distance, usually 51 to 61cm (20 to
24 in.), and position it so that you can view it without having to twist your body.

2 IBM PC User Guide

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to windows
and other light sources whenever possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You might
have to adjust the Brightness and Contrast controls on the monitor as the room
lighting changes throughout the day. Where it is impossible to avoid reflections
or to adjust the lighting, place an antiglare filter over the screen. However, these
filters might affect the clarity of the image on the screen; try them only after you
have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean
your monito r sc reen peri o di cally us i ng a s oft clot h moi s te ned wit h a no nabrasive
liquid glass cleaner.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a malfunction
or damage. Place the computer and monitor so that nothing blocks the air vents;
usually, 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air is
not blowing on som eone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of power cords and cables that
connect to the monitor, printer, and other devices might determine the final
placement of your computer.

When arranging your workspace:

• Avoid the use of extension cords. Whenever possible, plug the computer

power cord directly into an electrical outlet.

• Keep power cords and cables neatly routed away from walkways and other

areas where they might be kicked accidentally.
For more information about power cords, See “Power cord notice” on page 58.

Chapter 1. IBM PC overview 3

4 IBM PC User Guide

Chapter 2. Setting up your computer

This section provides information for connecting cab les to your computer and
turning on the power.

Before you begin

Read “Safety information” on page v before setting up your computer

You will need the following:

•Computer

• Computer power cord

•Keyboard

•Mouse

• Monitor (sold separately with signal cable and power cord)
If you are missing an item, contact your place of purchase.

Selecting a location for your computer

Make sure you have an adequate number of properly grounded electrical outlets
for the computer, monitor, and any other devices. Select a location for the
computer where it will remain dry. Leave about 50 mm (2 in.) of space around
the computer for proper air circulation.

© Copyright IBM Corp. 2000 5

Cable connections and switch settings

This section shows the location of the connectors on the back of your computer.
You might not have all of the connectors shown.

Keyboard

USB 1

Serial 1

Video

Audio
line out

Audio
line in

Microphone

Mouse

USB 2

Parallel
(Printer)

MIDI/Joystick

6 IBM PC User Guide

Setting the voltage-selection switch

Check the position of the voltage-selection switch. Use a ballpoint pen to slide
the switch, if necessary.

• If the voltage supply range is 90–137 V ac, set the switch to 115 V. (This is

the standard setting in North America.)

• If the voltage supply range is 180–265 V ac, set the switch to 230 V.

Voltage Switch

115

Connecting cables

The connectors on the rear of the computer have color-coded icons to help you
connect the cables properly. Use the following steps to connect your cables:

1. Connect the ke yboard cable t o the purple k e yboard connector and the mou se
cable to the green mouse connector.

Keyboard Mouse

2. Connect the monitor cable to the monitor (if it is not already attached), and
then to the monitor connector; tighten the attachment screws.

3. Connect any additional devices you have.

• Any printer or parallel device.

Parallel

Chapter 2. Setting up your computer 7

• Any serial device or external modem.

Serial

Device

IOIOI

• Any Universal Serial Bus (USB) device.

USB

• Any optional device, such as speakers, microphones, or headphones.

Audio

• Connect the phone line connector (for models with a modem).

• If your computer comes with an Ethernet adapter, connect the Ethernet

cable.

Ethernet

8 IBM PC User Guide

• Connect the power cord to the power connector. If there is a label

covering the po wer connector , remov e it. Connect the power cords to the
computer, monitor, and other devices first, and then plug the cords into
properly grounded electrical outlets.

Power

Turning on power

Turn on the monitor and other external devices first; then press and release the
power switch on the computer. You see a logo screen while the computer
performs a short self-test. When the task completes successfully, the logo screen
disappears, the BIOS is loaded, and the software is loaded (in models with
preinstalled software).

Chapter 2. Setting up your computer 9