IBM 7378, 7379, System x3400 M3 Problem Determination And Service Manual

IBM System x3400 M3 Types 7378 and 7379

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P roble m Dete rminatio n and Se rvice Guide

IBM System x3400 M3 Types 7378 and 7379



P roble m Dete rminatio n and Se rvice Guide

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 327, and the IBM Safety Information, Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty Information document that comes with the server.

Thirteenth Edition (June 2014)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............ix

Safety statements ........................x

Chapter 1. Start here.......................1

Diagnosing a problem .......................1

Undocumented problems .....................4

Chapter 2. Introduction ......................5

Related documentation ......................5

Notices and statements in this document................6

Features and specifications.....................7

Server controls, LEDs, and connectors ................9

Rear view ..........................11

Power-supply LEDs ......................12

Internal LEDs, connectors, and jumpers................15

System board internal connectors .................15

System board switches and jumpers ................17

System board LEDs ......................19

System board external connectors .................20

Hard disk drive backplane connectors ...............20

Chapter 3. Diagnostics .....................23

Diagnostic tools ........................23

Event logs ..........................23

Viewing event logs through the Setup utility .............24

Viewing event logs without restarting the server ............24

POST error codes........................26

System-event log ........................37

Integrated management module error messages ............37

Checkout procedure .......................73

About the checkout procedure ..................73

Performing the checkout procedure ................74

Troubleshooting tables ......................75

DVD drive problems ......................75

General problems .......................76

Hard disk drive problems ....................76

Hypervisor problems ......................77

Intermittent problems......................78

Keyboard, mouse, or pointing-device problems ............78

Memory problems .......................80

Microprocessor problems ....................82

Monitor problems .......................83

Optional-device problems ....................85

Power problems .......................86

Serial port problems ......................87

ServerGuide problems .....................88

Software problems ......................89

Universal Serial Bus (USB) port problems ..............89

Light path diagnostics ......................90

Power-supply LEDs ......................96

Diagnostic programs, messages, and error codes ............97

Running the diagnostic programs .................97

Diagnostic text messages ....................97

Viewing the test log ......................98

Diagnostic messages .....................98

Recovering the server firmware ..................134

Automated boot recovery (ABR) ..................136

Nx boot failure ........................136

Solving power problems .....................137

Solving Ethernet controller problems ................137

Solving undetermined problems ..................138

Problem determination tips ....................139

Chapter 4. Parts listing, System x3400 M3 Types 7378 and 7379 .....141

Replaceable server components ..................142

Power cords .........................145

Chapter 5. Removing and replacing server components ........149

Installation guidelines ......................149

System reliability guidelines...................150

Working inside the server with the power on ............150

Handling static-sensitive devices .................151

Returning a device or component ................151

Opening the bezel media door...................151

Closing the bezel media door ...................154

Opening the power-supply cage ..................154

Closing the power-supply cage ..................156

Removing a ServeRAID adapter battery ...............157

Installing a ServeRAID adapter battery................158

Removing the battery ......................160

Installing the battery ......................162

Internal cable routing and connectors ................164

Tape drive cable connection ..................164

DVD drive cable connection...................167

Operator information panel cable connection ............168

Hard disk drive cable connection .................170

Removing and replacing Tier 1 CRUs ................181

Removing the left-side cover ..................181

Installing the left-side cover ...................181

Removing and installing drives .................183

Removing a 2.5-inch hot-swap hard disk drive ............186

Installing a 2.5-inch hot-swap hard disk drive ............188

Removing a 3.5-inch hot-swap hard disk drive ............190

Installing a 3.5-inch hot-swap hard disk drive ............192

Removing a simple-swap hard disk drive ..............194

Installing a simple-swap hard disk drive ..............196

Removing a hot-swap fan ...................197

Installing a hot-swap fan ....................197

Removing a DVD drive ....................199

Installing a DVD drive .....................203

Removing the air baffle ....................212

Installing the air baffle .....................213

Removing an adapter .....................214

Installing an adapter .....................215

Removing the rear adapter-retention bracket ............218

Installing the rear adapter-retention bracket .............219

iv IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Removing and replacing Tier 2 CRUs ................220

Removing the operator information panel assembly ..........220

Installing the operator information panel assembly ..........222

Removing a voltage regulator module ...............223

Installing a voltage regulator module ...............224

Installing memory ......................226

Removing a USB embedded hypervisor flash device .........234

Installing a USB embedded hypervisor flash device ..........236

Removing an optional ServeRAID adapter advanced feature key .....236

Installing an optional ServeRAID adapter advanced feature key .....238

Removing the bezel .....................239

Installing the bezel ......................242

Removing the fan cage assembly ................243

Installing the fan cage assembly .................244

Removing an optional tape drive .................246

Installing an optional tape drive .................248

Removing the USB cable and light path diagnostics assembly ......250

Installing the USB cable and light path diagnostics assembly ......252

Removing a 2.5-inch disk drive backplane .............254

Installing a 2.5-inch disk drive backplane ..............256

Removing the 3.5-inch hot-swap hard disk drive backplane .......257

Installing the 3.5-inch hard disk drive backplane ...........259

Removing the simple-swap backplate ...............261

Installing the simple-swap backplate ...............263

Removing the 2.5-inch disk drive cage...............265

Installing the 2.5-inch disk drive cage ...............267

Removing and replacing FRUs ..................268

Removing the upper 3.5-inch disk drive cage ............268

Installing the upper 3.5-inch disk drive cage .............270

Turning the stabilizing feet ...................272

Removing a hot-swap power supply................273

Installing a hot-swap power supply ................274

Removing the power-supply cage ................276

Installing the power-supply cage .................278

Removing an extender card...................281

Installing an extender card ...................283

Removing a microprocessor and heat sink .............284

Installing a microprocessor and heat sink..............286

Removing a heat-sink retention module ..............292

Installing a heat-sink retention module ...............293

Removing a microprocessor retention module ............294

Installing a microprocessor retention module ............295

Removing the system board ..................296

Installing the system board ...................298

Chapter 6. Configuration information and instructions ........301

Updating the firmware ......................302

Using the Setup utility ......................303

Starting the Setup utility ....................303

Setup utility menu choices ...................303

Passwords .........................306

Using the Boot Selection Menu program ...............308

Starting the backup server firmware.................308

Using the ServerGuide Setup and Installation CD............308

ServerGuide features .....................309

Setup and configuration overview ................309

Contents v

Typical operating-system installation ...............310

Installing your operating system without using ServerGuide .......310

Changing the Power Policy option to the default settings after loading UEFI

defaults ..........................310

Using the integrated management module ..............311

Using the embedded hypervisor ..................312

Using the remote presence capability and blue-screen capture .......313

Enabling the remote presence feature ...............313

Obtaining the IP address for the Web interface access .........314

Logging on to the Web interface .................314

Enabling the Broadcom Gigabit Ethernet Utility.............315

Configuring the Gigabit Ethernet controller ..............315

Using the LSI Configuration Utility .................315

Starting the LSI Configuration Utility program ............316

Formatting a hard disk drive ..................317

Creating a RAID array of hard disk drives .............317

IBM Advanced Settings Utility ...................317

Updating IBM Systems Director ..................318

Updating the Universal Unique Identifier (UUID) ............319

Updating the DMI/SMBIOS data ..................321

Appendix A. Getting help and technical assistance ..........325

Before you call ........................325

Using the documentation.....................325

Getting help and information from the World Wide Web .........325

Software service and support ...................326

Hardware service and support ...................326

IBM Taiwan product service ....................326

Appendix B. Notices ......................327

Trademarks..........................327

Important notes ........................328

Particulate contamination.....................329

Documentation format ......................329

Telecommunication regulatory statement ...............330

Electronic emission notices ....................330

Federal Communications Commission (FCC) statement ........330

Industry Canada Class A emission compliance statement ........330

Avis de conformité à la réglementation d'Industrie Canada .......330

Australia and New Zealand Class A statement ............330

European Union EMC Directive conformance statement ........331

Germany Class A statement ..................331

VCCI Class A statement ....................332

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................332

Korean Class A warning statement ................332

Russia Electromagnetic Interference (EMI) Class A statement ......333

People's Republic of China Class A electronic emission statement ....333

Taiwan Class A compliance statement ...............333

Index ............................335

vi IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by non-IBM alterations or attachment of non-IBM features or options that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product.

Consider the following conditions and the safety hazards that they present: v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging capacitor. v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.

3. Check the power cord: v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 145.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

viii IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions: – Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid creating a complete circuit that could cause an electrical shock.

– When you use a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when you measure high voltages. v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled "Statement 1," translations for that caution statement are in the Safety Information document under "Statement 1."

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord.

x IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

xii IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety xiii

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

xiv IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 11:

CAUTION: The following label indicates sharp edges, corners, or joints nearby.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Safety xv

Statement 13:

DANGER

Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.

Statement 15:

CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended.

Statement 17:

CAUTION: The following label indicates moving parts nearby.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system

whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

xvi IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Chapter 1. Start here

You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Diagnosing a problem

Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,

or updated before the problem occurred:

v IBM System x Server Firmware (server firmware) v Device drivers v Firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data. Thorough data collection is necessary for diagnosing hardware and software

problems. a. Document error codes and system board LEDs.

v System error codes: See “Viewing the test log” on page 98 for

information about error codes.

v Software or operating-system error codes: See the documentation for

the software or operating system for information about a specific error code. See the manufacturer's Web site for documentation.

v Light path diagnostics LEDs: See “Light path diagnostics” on page 90

for information about light path diagnostics LEDs that are lit.

v System board LEDs: See “System board LEDs” on page 19 for

information about system board LEDs that are lit.

“Light path diagnostics” on page 90

b. Collect system data.

Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running the DSA program, see “Running the diagnostic programs” on page 97.

If you have to download the latest version of DSA , go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) Under Popular links, click Software and device drivers.

4) Under Related downloads, click Dynamic System Analysis (DSA). For information about DSA command-line options, go to

http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/ com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following steps:

1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

2) In the navigation pane, click IBM System x and BladeCenter Tools Center.

3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis.

3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they

are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by IBM System x Server Firmware (server firmware), system firmware, device firmware, or device drivers that are not at the latest levels.

Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

1) Determine the existing code levels. In DSA, click Firmware/VPD to view system firmware levels, or click

Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level. To display a list of available updates for your server, go

tohttp://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=MIGR-4JT or complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) Under Popular links, click Software and device drivers. d) Click System x3400 M3 to display the list of downloadable files for

the server.

You can install code updates that are packaged as an UpdateXpress System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. Use UpdateXpress System Pack Installer to acquire and apply UpdateXpress System Packs and individual firmware and device-driver updates. For additional information and to download the UpdateXpress System Pack Installer, go to the

2 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

System x and BladeCenter Tools Center at http://publib.boulder.ibm.com/ infocenter/toolsctr/v1r0/index.jsp and click UpdateXpress System Pack Installer.

Be sure to separately install any listed critical updates that have release dates that are later than the release date of the UpdateXpress System Pack or UpdateXpress image.

When you click an update, an information page is displayed, including a list of the problems that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ to

verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact IBM or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are

installed and configured correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. For information about performing the checkout procedure, see “Checkout procedure” on page

73. If the problem is associated with a specific function (for example, if a

RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated adapter and management or controlling software to verify that the adapter is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or IBM software or devices, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) From the Product family list, select System x3400 M3. d) Under Support & downloads, click Documentation, Install, and

Use to search for related documentation.

c. Check for troubleshooting procedures and RETAIN tips.

Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

Chapter 1. Start here 3

1) Go to http://www.ibm.com/systems/support/.

2) Under Product support, click System x.

3) From the Product family list, select System x3400 M3.

4) Under Support & downloads, click Troubleshoot.

5) Select the troubleshooting procedure or RETAIN tip that applies to your problem:

v Troubleshooting procedures are under Diagnostic. v RETAIN tips are under Troubleshoot.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. For more information, see “Troubleshooting tables” on page 75 and Chapter 5, “Removing and replacing server components,” on page 149. Hardware errors are also indicated by light path diagnostics LEDs.

A single problem might cause multiple symptoms. Follow the troubleshooting procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible.

If the problem remains, contact IBM or an approved warranty service provider for assistance with additional problem determination and possible hardware replacement. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance. To open an online service request, go to http://www.ibm.com/support/electronic/. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

4 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Chapter 2. Introduction

This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of four types: v Consumable parts: Purchase and replacement of consumable parts

(components, such as batteries and printer cartridges, that have depletable life) is your responsibility. If IBM acquires or installs a consumable part at your request, you will be charged for the service.

v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your

responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or

request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance, see the Warranty Information document.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage might` occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

6 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Intel Xeon up to six-core with

integrated memory controller and Quick Path Interconnect (QPI) architecture

v Designed for LGA 1366 socket v Scalable up to twelve cores v 32 KB instruction cache, 32 KB

data cache, and 4MB, 8 MB and 12MB cache that is shared among the cores

v Support for up to two

microprocessors, second microprocessor with pluggable VRM

v Support for Intel Extended Memory

64 Technology (EM64T)

Note:

v Use the Setup utility to determine

the type and speed of the microprocessors. For a list of supported microprocessors, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/

v Do not install an Intel Xeon

series microprocessor and an

™

Xeon

5600 series microprocessor

™

5500

in the same server.

Video controller:

v Matrox G200eV video on system

board

v Compatible with SVGA and VGA

Power supply:

v Standard: One 670 watt (100 - 240

V AC)

Note: On models with eight 3.5-inch or sixteen 2.5-inch hard disk drives, need to upgrade power supply to 920-watt.

Memory:

v Sixteen DIMM connectors (eight

per microprocessor)

v Minimum: 1 GB

Note: If you install a ServeRAID-M1015 SAS/SATA adapter, make sure at least 2 GB of memory is installed in the server before you run DSA from a bootable CD.

v Maximum: 128 GB

– 48 GB using unbuffered

– 128 GB using registered

v Type: Registered or unbuffered

ECC double-data-rate 3 (DDR3) 800, 1066, and 1333 MHz DIMMs only

v RDIMMs sizes: 1 GB, 2 GB , 4

GB , and 8 GB single-rank or dual-rank

v UDIMMs sizes: 1 GB, 2 GB, and

4 GB single-rank or dual-rank

v Chipkill supported

Drives:

v SATA:

– DVD (standard) – DVD/CD-RW (optional) – Maximum of two devices can

v Diskette (optional): External USB

1.44 MB

v Supported hard disk drives:

– Serial Attached SCSI (SAS)

DIMMs (UDIMMs)

DIMMs (RDIMMs)

be installed

Expansion bays:

v Sixteen 2.5-inch HDD bays (three

optical DVD drive bays)

v Four 3.5-inch simple-swap SATA

drives

v Eight 3.5-inch HDD bays (one

UltraSlim DVD drive)

v Three half-high 5.25-inch bays (one

DVD drive installed)

Note:

– SAS expander card does not

support 3 GB RAID adapters.

– If the server is configured for

RAID operation using a ServeRAID adapter, you might have to reconfigure your disk arrays after you install drives. See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter.

– Full-high devices such as an

optional tape drive will occupy two half-high

5.25-inch bays.

PCI and PCI-X expansion slots:

v Six PCI expansion slots on the

system board: – Four PCI Express x8 (2x8 link,

2x4 link) – One PCI Express x16 (x8 link) – One PCI 32-bit

v One or two expansion slots on the

PCI extender card: – Optional - One PCI Express x8

(x4 link) on the PCI-Express

extender card – Optional - Two PCI-X 64/133

slots on the PCI-X extender card

Hot-swap fans:

v Three (maximum)

Chapter 2. Introduction 7

Table 1. Features and specifications (continued)

Size:

v Tower

– Height: 440 mm (17.3 in.) – Depth: 767 mm (30.2 in.) – Width: 218 mm (8.6 in.) – Weight: approximately 37.85 kg

(83.4 lb) when fully configured or 27.1 kg (59.7 lb) minimum

v Rack

–5U – Height: 218 mm (8.6 in.) – Depth: 702 mm (27.6 in.) – Width: 424 mm (16.7 in.) – Weight: approximately 36 kg

(79.3 lb) when fully configured or 25.8 kg (56.9 lb) minimum

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 4.45 cm (1.75 inches) tall.

Integrated functions:

v Integrated Management Module

(IMM), which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Dedicated or shared management

network connections

v Six-port Serial ATA (SATA)

controller embedded

v Serial over LAN (SOL) and serial

redirection over Telnet or Secure Shell (SSH)

v USB flash device with embedded

hypervisor software.

v Support for remote management

presence

v One systems-management RJ-45

for connection to a dedicated systems-management network. This system management connector is dedicated to the IMM functions.

v Six Universal Serial Bus (USB)

ports standard (v2.0 supporting v1.1) – Four on rear of server – Two on front of server

v One internal USB tape connector v One Broadcom dual-port

10/100/1000 Ethernet controller with Wake on LAN support

v One serial connector, shared with

the IMM

Note: In messages and documentation, the term service processor refers to the integrated management module (IMM).

ServeRAID SAS adapter:

v ServeRAID-BR10i SAS/SATA

adapter that supports RAID levels 0, 1 and 1E (standard)

v ServeRAID-BR10il SAS/SATA

adapter that supports RAID levels 0, 1 and 1E (standard)

v Upgradeable to ServeRAID-MR10i

SAS/SATA adapter, which supports RAID levels 0, 1, 5, 6, 10

v Optional ServeRAID-MR10is

SAS/SATA adapter, which supports RAID levels 0, 1, 5, 6, 10

v Optional ServeRAID-M1015

SAS/SATA adapter, which supports RAID levels 0, 1 and 1E

v Optional ServeRAID-M5014

SAS/SATA adapter, which supports RAID level 0, 1, 5, 10, 50

v Optional ServeRAID-M5015

SAS/SATA adapter, which supports RAID level 0, 1, 5, 10, 50 Note: If the server is configured for RAID operation using a ServeRAID adapter, you might have to reconfigure your disk arrays after you install drives. See the ServeRAID adapter documentation for additional information about RAID operation and complete instructions for using the ServeRAID adapter.

Acoustical noise emissions:

v Sound power, idle: 5.5 bel declared v Sound power, operating: 6.0 bel

declared

8 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Table 1. Features and specifications (continued)

Environment:

v Air temperature:

– Server on: 10°C to 35°C (50.0°F

to 95.0°F); altitude: 0 to 915 m (3000 ft)

– Server on: 10°C to 32°C (50.0°F

to 90.0°F); altitude: 915 m (3000 ft) to 2134 m (7000 ft)

– Server on: 10°C to 28°C (50.0°F

to 83.0°F); altitude: 2134 m (7000 ft) to 3050 m (10000 ft)

– Server off: 5°C to 45°C (41°F to

113°F)

– Shipping: -40°C to 60°C

(-40.0°F to 140°F)

Electrical input:

v Sine-wave input (50-60 Hz)

required

v Input voltage low range:

– Minimum: 100 V AC – Maximum: 127 V AC

v Input voltage high range:

– Minimum: 200 V AC – Maximum: 240 V AC

v Approximate input

kilovolt-amperes (kVA): – Minimum: 0.60 kVA – Maximum: 1.10 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average stated values because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Heat output:

Approximate heat output: v Minimum configuration: 2013 Btu

per hour (590 watts)

v Maximum configuration: 3610 Btu

per hour (1058 watts)

Humidity: v Server on: 20% to 80%, maximum

dew point 21°C, maximum rate of change 5°C/hour

v Server off: 8% to 80%, maximum

dew point 27°C

Server controls, LEDs, and connectors

This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server.

Power control button and power-on LED

Press this button to turn the server on and off manually or to wake the server from a reduced-power state. The states of the power-on LED are as follows:

Off: AC power is not present, or the power supply or the LED itself has failed.

Flashing rapidly (4 times per second): The server is turned off and is not ready to be turned on. The power-control button is disabled. This will last approximately 20 to 40 seconds.

Note: Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active.

Chapter 2. Introduction 9

Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press the power-control button to turn on the server.

Lit: The server is turned on. Fading on and off: The server is in a reduced-power state. To wake the

server, press the power-control button or use the IMM Web interface. See “Logging on to the Web interface” on page 314 for information on logging on to the IMM Web interface.

Hard disk drive activity LED

When this LED is flashing, it indicates that a hard disk drive is in use.

System-error LED

When this amber LED is lit, it indicates that a system error has occurred. An LED on the system board might also be lit to help isolate the error. See Chapter 3, “Diagnostics,” on page 23 for additional information.

USB connectors

Connect USB devices to these connectors.

DVD-eject button

Press this button to release a CD or DVD from the DVD drive.

DVD drive activity LED

When this LED is lit, it indicates that the DVD drive is in use.

Hot-swap hard disk drive activity LED (some models)

On some server models, each hot-swap drive has a hard disk drive activity LED. When this green LED is flashing, it indicates that the drive is in use.

When the drive is removed, this LED also is visible on the SAS/SATA backplane, next to the drive connector. The backplane is the printed circuit board behind drive bays 4 through 7 on 3.5-inch hard disk drive models and bays 4 through 11 on 2.5-inch hard disk drive models.

Hot-swap hard disk drive status LED (some models)

On some server models, each hot-swap hard disk drive has an amber status LED. If this amber status LED for a drive is lit, it indicates that the associated hard disk drive has failed.

If an optional ServeRAID adapter is installed in the server and the LED flashes slowly (one flash per second), the drive is being rebuilt. If the LED flashes rapidly (three flashes per second), the adapter is identifying the drive.

When the drive is removed, this LED also is visible on the SAS/SATA backplane, below the hot-swap hard disk drive activity LED.

Please see “Event logs” on page 23 for more information.

10 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

Rear view

The following illustration shows the connectors and LEDs on the rear of the server.

AC power LED

DC power LED

Fault (error) LED

Serial 1

(COM 1)

Video

System management Ethernet connector

NMI button

Ethernet 1 10/100/1000

USB 1 USB 2 USB 3

USB 4

Ethernet 2 10/100/1000

Power cord connector

Ethernet transmit/receive activity LED

Ethernet link status LED

Ethernet transmit/receive activity LED

Ethernet link status LED

Power-cord connector

Connect the power cord to this connector.

AC power LED

This green LED provides status information about the power supply. During typical operation, both the AC and DC power LEDs are lit.

DC power LED

This green LED provides status information about the power supply. During typical operation, both the AC and DC power LEDs are lit.

Power-error (Fault) LED

When this amber LED is lit, it indicates that the power supply has failed.

Video connector

Connect a monitor to this connector.

Note: The maximum video resolution is 1600 x 1200 at 85 Hz.

Serial connector

Connect a 9-pin serial device to this connector.

Systems-mamagement Ethernet connector

Use this connector to manage the server, using a dedicated management network. If you use this connector, the IMM cannot be accessed directly from a production network. A dedicated management network provides additional security by physically separating the management network traffic

Chapter 2. Introduction 11

USB connectors

Ethernet connectors

Ethernet transmit/receive activity LED

Ethernet link status LED

Power-supply LEDs

The following illustration shows the locations of the 670-watt power supply LEDs.

AC power LED

DC power LED

Fault (error) LED

from the production network. You can use the Setup utility to configure the server to use a dedicated systems management network or a shared network.

Connect USB devices to these connectors.

Use either of these connectors to connect the server to a network. When you use the Ethernet 1 connector, the network can be shared with the IMM through a single network cable.

This LED is on the Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.

This LED is on the Ethernet connector. When this LED is lit, it indicates that there is an active connection on the Ethernet port.

Power cord connector

The following table describes the problems that are indicated by various combinations of the power-supply LEDs. For more information about solving power-supply problems, see “Power-supply LEDs” on page 96.

12 IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide

+ 332 hidden pages

IBM 7378, 7379, System x3400 M3 Problem Determination And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety

Guidelines for trained service technicians

Inspecting for unsafe conditions

Guidelines for servicing electrical equipment

Safety statements

Chapter 1. Start here

Diagnosing a problem

Undocumented problems

Chapter 2. Introduction

Related documentation

Notices and statements in this document

Features and specifications

Server controls, LEDs, and connectors

Rear view

Power-supply LEDs