IBM 4610-TM6, TI1, TI2, TI3, TI4 User Manual

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SureMark Printers

User’s Gui d e



24, 2004

GA27-4151-05August

SureMark Printers

User’s Gui d e



24, 2004

GA27-4151-05August

August 24, 2004

Note

Before using this information and the product it supports, be sure to read “Safety information” on page xi and the general information under Appendix G, “Notices,” on page 195.

Sixth Edition (April 2003)

This edition applies to models TI1, TI2, TI3, TI4, TI8, TG3, TG4, TF6 and TM6 of the IBM SureMark Printers. Order publications through your IBM representative or the IBM branch office serving your locality. Publications are

not stocked at the address given below.

form for reader’s comments is also provided at the back of this publication. If the form has been removed, address

your comments to: IBM Corporation, Information Development, Department CJMA

Box 12195

Research Triangle Park, North Carolina, 27709 USA

you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you

When supply in any way it believes appropriate without incurring any obligation to you.

Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

August 24, 2004

Contents

|| || ||

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Who should read this manual . . . . . . . . . . . . . . . . . . . .ix

How this manual is organized . . . . . . . . . . . . . . . . . . . .ix

Related publications and diskettes . . . . . . . . . . . . . . . . . .x

Where to find more information . . . . . . . . . . . . . . . . . . .x

Tell us what you think . . . . . . . . . . . . . . . . . . . . . . .x

Safety information . . . . . . . . . . . . . . . . . . . . . . . .xi

End of life disposal . . . . . . . . . . . . . . . . . . . . . . . xviii

Summary of Changes . . . . . . . . . . . . . . . . . . . . . xix

Web-only update for corrections to GA27-4151-05 (August 2004) . . . . . . xix

Web-only update for corrections to GA27-4151-05 (August 2003) . . . . . . xix

Web-only update for Model TI8, GA27-4151-05 (April 2003) . . . . . . . . xix

Web-only update for GA27-4151-04 (March 2002) . . . . . . . . . . . . xix

Web update for GA27-4151-04 (June 2001) . . . . . . . . . . . . . . xix

GA27-4151-04 . . . . . . . . . . . . . . . . . . . . . . . . . xix

GA27-4151-03 . . . . . . . . . . . . . . . . . . . . . . . . .xx

GA27-4151-02 . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv

Part 1. General information . . . . . . . . . . . . . . . . . . . . . . . . . .1

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .3

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . .3

Description of models . . . . . . . . . . . . . . . . . . . . . . .4

Features used with the SureMark printers . . . . . . . . . . . . . .6

Comparison of the SureMark models . . . . . . . . . . . . . . . .7

Planning information . . . . . . . . . . . . . . . . . . . . . . .8

Your responsibilities . . . . . . . . . . . . . . . . . . . . . .8

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . .9

Communication interfaces . . . . . . . . . . . . . . . . . . . .9

Temperature and humidity limits . . . . . . . . . . . . . . . . . .9

Physical dimensions . . . . . . . . . . . . . . . . . . . . . .9

Power requirements . . . . . . . . . . . . . . . . . . . . . .12

Hardware requirements . . . . . . . . . . . . . . . . . . . . .12

Software requirements . . . . . . . . . . . . . . . . . . . . .13

Resident code pages . . . . . . . . . . . . . . . . . . . . .14

Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 2. Installation instructions . . . . . . . . . . . . . . . . .17

Unpacking the printer . . . . . . . . . . . . . . . . . . . . . .17

Installing the SureMark printers . . . . . . . . . . . . . . . . . . .18

Installing for RS-232/RS-485 communication . . . . . . . . . . . . .18

Installing SureMark for USB communication . . . . . . . . . . . . .21

Using the wall mounting feature . . . . . . . . . . . . . . . . . . .24

Installing the fillers . . . . . . . . . . . . . . . . . . . . . . .25

Installing fillers for RS-232/RS-485 printers . . . . . . . . . . . . .25

Installing fillers for USB printers . . . . . . . . . . . . . . . . . .27

RS-232 communication mode selections — all models except TI8 . . . . . .29

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .29

iii

August 24, 2004

RS-232 communications protocol selection . . . . . . . . . . . . .29

|| ||

RS-232 communication mode selections — Model TI8 . . . . . . . . . .32

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .32

USB communication mode . . . . . . . . . . . . . . . . . . . .33

USB selection . . . . . . . . . . . . . . . . . . . . . . . . .33

Chapter 3. SureMark installation, service, and utility software . . . . . .35

Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . . .35

Using IBM Point-of-Sale device diagnostics . . . . . . . . . . . . .35

Using the reference/service diskettes (RS-485 or RS-232 printers) . . . . .36

4610 Fonts and Logos utility diskette . . . . . . . . . . . . . . . . .38

Proportional font conversion utility . . . . . . . . . . . . . . . . . .38

Firmware update . . . . . . . . . . . . . . . . . . . . . . . .38

Using a firmware update diskette . . . . . . . . . . . . . . . . .39

Using POSS for Windows to update SureMark printer firmware (RS-485 and

USB only) . . . . . . . . . . . . . . . . . . . . . . . . .39

IBM Point-of-Sale device diagnostics . . . . . . . . . . . . . . . .40

Updating SureMark firmware using temporary RS-232 attachment . . . . .40

Limitation on updating firmware . . . . . . . . . . . . . . . . . .41

Emulating the IBM Model 3 or Model 4 printers . . . . . . . . . . . . .41

Enabling emulation using utility diskettes . . . . . . . . . . . . . .41

Limitations for emulation . . . . . . . . . . . . . . . . . . . .42

Printing saved data . . . . . . . . . . . . . . . . . . . . . .42

Emulating an Epson single-station printer (single-station only) . . . . . . .43

Enabling Epson emulation . . . . . . . . . . . . . . . . . . . .43

Limitations for Epson emulation . . . . . . . . . . . . . . . . . .44

MICR data parser sample code (Models TI2, TI4, TI8, and TG4 only) . . . . .44

Resources on the Internet . . . . . . . . . . . . . . . . . . . . .44

Part 2. Models TI1, TI2, TI3, TI4, TI8, TG3, TG4 . . . . . . . . . . . . . . . . .45

Chapter 4. Operation (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . .47

Operating controls and indicators . . . . . . . . . . . . . . . . . .47

Ribbon loading . . . . . . . . . . . . . . . . . . . . . . . . .51

Paper loading . . . . . . . . . . . . . . . . . . . . . . . . .53

Clearing jams in the check flipper area . . . . . . . . . . . . . . . .55

MICR read head cleaning . . . . . . . . . . . . . . . . . . . . .57

Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . .58

|| ||

Document scanner cleaning (Model TI8) . . . . . . . . . . . . . . .58

Document scanner calibration (Model TI8) . . . . . . . . . . . . . . .59

Chapter 5. Testing and problem analysis (Models TI1, TI2, TI3, TI4, TI8,

TG3, and TG4) . . . . . . . . . . . . . . . . . . . . . . . .61

Testing the printer . . . . . . . . . . . . . . . . . . . . . . . .61

Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . .62

Customer receipt test . . . . . . . . . . . . . . . . . . . . .62

Document insert test . . . . . . . . . . . . . . . . . . . . . .62

MICR reader and check flipper test (Models TI2, TI4, TI8, and TG4 only)

RS-232 hex dump . . . . . . . . . . . . . . . . . . . . . . .66

Resetting the printer - offline . . . . . . . . . . . . . . . . . . .66

Electronic journal dump . . . . . . . . . . . . . . . . . . . . .66

Problem determination . . . . . . . . . . . . . . . . . . . . . .66

Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . .69

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August 24, 2004

Chapter 6. Operation (Models TF6 and TM6) . . . . . . . . . . . . .71

Operating controls and indicators . . . . . . . . . . . . . . . . . .71

Paper loading . . . . . . . . . . . . . . . . . . . . . . . . .71

Thermal printhead cleaning . . . . . . . . . . . . . . . . . . . .73

Chapter 7. Testing and problem analysis (Models TF6 and TM6) . . . . .75

Testing the printer . . . . . . . . . . . . . . . . . . . . . . . .75

Offline test . . . . . . . . . . . . . . . . . . . . . . . . . .76

RS-232 hex dump . . . . . . . . . . . . . . . . . . . . . . . .77

Resetting the printer - offline . . . . . . . . . . . . . . . . . . . .78

Problem determination . . . . . . . . . . . . . . . . . . . . . .78

Appendix A. Consumable supplies . . . . . . . . . . . . . . . . .79

Paper specifications . . . . . . . . . . . . . . . . . . . . . . .79

Thermal paper . . . . . . . . . . . . . . . . . . . . . . . .79

Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 only) 80

Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 only) . . . . . .80

MICR reader read head cleaning cards (Models TI2, TI4, TI8, and TG4 only)

Appendix B. Technical information . . . . . . . . . . . . . . . . .83

General description . . . . . . . . . . . . . . . . . . . . . . .83

Specifications . . . . . . . . . . . . . . . . . . . . . . . . .83

Memory units . . . . . . . . . . . . . . . . . . . . . . . . .85

Immediate commands . . . . . . . . . . . . . . . . . . . . . .85

Voltage conversion circuitry . . . . . . . . . . . . . . . . . . . .85

RS-485 serial I/O parameters . . . . . . . . . . . . . . . . . . .86

Cash drawer connector pin assignments . . . . . . . . . . . . . . .86

RS-232 connector pin assignments . . . . . . . . . . . . . . . . .86

RS-232 parameters . . . . . . . . . . . . . . . . . . . . . . .87

USB connector pin assignments . . . . . . . . . . . . . . . . . .87

Code page definitions . . . . . . . . . . . . . . . . . . . . . .88

Generic code page . . . . . . . . . . . . . . . . . . . . . .89

Code page 437 . . . . . . . . . . . . . . . . . . . . . . . .90

Code page 858 . . . . . . . . . . . . . . . . . . . . . . . .91

Code page 860 . . . . . . . . . . . . . . . . . . . . . . . .92

Code page 863 . . . . . . . . . . . . . . . . . . . . . . . .93

Code page 865 . . . . . . . . . . . . . . . . . . . . . . . .94

Character fonts . . . . . . . . . . . . . . . . . . . . . . . . .94

Thermal printing font . . . . . . . . . . . . . . . . . . . . . .94

Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . .95

Appendix C. RS-232 programming information . . . . . . . . . . . .97

RS-232 commands summary by function . . . . . . . . . . . . . . . 100

Alphabetized RS-232 commands summary . . . . . . . . . . . . . . 105

System commands . . . . . . . . . . . . . . . . . . . . . . . 109

Exercise program . . . . . . . . . . . . . . . . . . . . . . 109

Verify previous commands completed . . . . . . . . . . . . . . . 109

Status request . . . . . . . . . . . . . . . . . . . . . . . 109

Extended address command–request printer ID . . . . . . . . . . . 109

Preset or Onetime-Set commands . . . . . . . . . . . . . . . . . 111

All models . . . . . . . . . . . . . . . . . . . . . . . . . 111

Model TI8 only . . . . . . . . . . . . . . . . . . . . . . . 111

Download graphics (logo) Commands . . . . . . . . . . . . . . .112

Predefine messages . . . . . . . . . . . . . . . . . . . . .114

Download user-defined characters . . . . . . . . . . . . . . . .116

Thermal code page . . . . . . . . . . . . . . . . . . . . . .116

Contents

August 24, 2004

Proportional font . . . . . . . . . . . . . . . . . . . . . . .117

Impact code page . . . . . . . . . . . . . . . . . . . . . .119

Flash storage write . . . . . . . . . . . . . . . . . . . . . . 120

Erase flash EPROM sector . . . . . . . . . . . . . . . . . . . 121

Send checksum of flash EPROM sector . . . . . . . . . . . . . . 121

Microcode tolerance (MCT) information - loading . . . . . . . . . . . 122

Extended Microcode tolerance (MCT) information - loading (Model TI8 only) 122

Microcode tolerance (MCT) information - request . . . . . . . . . . . 123

Extended Microcode tolerance (MCT) information - request (Model TI8 only) 126

Setup commands . . . . . . . . . . . . . . . . . . . . . . . 127

Set print mode . . . . . . . . . . . . . . . . . . . . . . . 127

Set or cancel double-wide mode . . . . . . . . . . . . . . . . . 128

Set or cancel double-high mode . . . . . . . . . . . . . . . . . 128

Set or cancel underline mode . . . . . . . . . . . . . . . . . . 129

Set or cancel overline mode . . . . . . . . . . . . . . . . . . 129

Set or cancel invert mode . . . . . . . . . . . . . . . . . . . 129

Set or cancel emphasized printing . . . . . . . . . . . . . . . . 129

Set or cancel high-quality print mode . . . . . . . . . . . . . . . 130

Set or cancel unidirectional printing . . . . . . . . . . . . . . . . 130

Set print station . . . . . . . . . . . . . . . . . . . . . . . 131

Select user-defined or resident character sets . . . . . . . . . . . . 131

Set code page . . . . . . . . . . . . . . . . . . . . . . . 131

Set inter-character spacing . . . . . . . . . . . . . . . . . . . 132

Set or cancel rotated characters . . . . . . . . . . . . . . . . . 132

Set print station parameters . . . . . . . . . . . . . . . . . . . 133

Select 1/8-inch line spacing . . . . . . . . . . . . . . . . . . . 133

Select 1/6-inch line spacing . . . . . . . . . . . . . . . . . . . 133

Select color printing . . . . . . . . . . . . . . . . . . . . . . 134

Set line spacing using minimum units . . . . . . . . . . . . . . . 134

Set sheet eject length . . . . . . . . . . . . . . . . . . . . . 135

Set horizontal tab positions . . . . . . . . . . . . . . . . . . . 135

Set left margin position . . . . . . . . . . . . . . . . . . . . 136

Set relative position . . . . . . . . . . . . . . . . . . . . . . 136

Align positions . . . . . . . . . . . . . . . . . . . . . . . . 137

Set error recovery function . . . . . . . . . . . . . . . . . . . 137

Define document wait time . . . . . . . . . . . . . . . . . . . 138

Status sent to system . . . . . . . . . . . . . . . . . . . . . 139

Select character for reprinted lines . . . . . . . . . . . . . . . . 139

Reinitialize the printer . . . . . . . . . . . . . . . . . . . . . 139

Enable or disable the feed buttons (Models TI3, TI4, TI8, TG3, and TG4

only) . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Enable or disable the beeper (Models TF6 and TM6 only) . . . . . . . 141

Enable or disable upside-down printing . . . . . . . . . . . . . . 142

Select character size for scalable fonts . . . . . . . . . . . . . . 142

Fix font matrix . . . . . . . . . . . . . . . . . . . . . . . . 143

Print logo inline . . . . . . . . . . . . . . . . . . . . . . . 143

Select thermal paper . . . . . . . . . . . . . . . . . . . . . 144

Bar code commands . . . . . . . . . . . . . . . . . . . . . . 144

Print bar code . . . . . . . . . . . . . . . . . . . . . . . . 145

Select horizontal size of bar code . . . . . . . . . . . . . . . . 148

Select bar code height . . . . . . . . . . . . . . . . . . . . 148

Select printing position of human readable information (HRI) . . . . . . 148

Select font for HRI . . . . . . . . . . . . . . . . . . . . . . 149

Print PDF417 bar code . . . . . . . . . . . . . . . . . . . . 149

Select PDF417 ECC (error correction codewords) level . . . . . . . . 149

Select aspect ratio PDF417 bar code . . . . . . . . . . . . . . . 150

SureMark Printers User’s Guide

August 24, 2004

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Enable PDF417 truncation . . . . . . . . . . . . . . . . . . . 151

Print character commands . . . . . . . . . . . . . . . . . . . . 151

Print and line feed . . . . . . . . . . . . . . . . . . . . . . 151

Print, form feed, and cut the paper (FF) . . . . . . . . . . . . . . 151

Print and feed paper n lines . . . . . . . . . . . . . . . . . . . 152

Print and feed paper using minimum units . . . . . . . . . . . . . 152

Print graphic messages . . . . . . . . . . . . . . . . . . . . . 152

Select and print a graphics (logo) command . . . . . . . . . . . . . 152

Print predefined graphics (logo) command . . . . . . . . . . . . . 154

Print predefined messages . . . . . . . . . . . . . . . . . . . 155

Miscellaneous commands . . . . . . . . . . . . . . . . . . . . 155

Ta b to next tab stop . . . . . . . . . . . . . . . . . . . . . 155

Return home (select printhead location) . . . . . . . . . . . . . . 155

Paper cut/DI eject . . . . . . . . . . . . . . . . . . . . . . 156

Generate drive pulse for cash drawer . . . . . . . . . . . . . . . 156

Retrieve the flash storage . . . . . . . . . . . . . . . . . . . 156

Retrieve size of user flash storage . . . . . . . . . . . . . . . . 157

Retrieve printer usage statistics . . . . . . . . . . . . . . . . . 157

Check processing commands (Models TI2, TI4, TI8, and TG4 only) . . . . . 158

Model TI8 read commands . . . . . . . . . . . . . . . . . . . 158

MICR read . . . . . . . . . . . . . . . . . . . . . . . . . 159

Flip check . . . . . . . . . . . . . . . . . . . . . . . . . 160

Asynchronous (real-time) commands . . . . . . . . . . . . . . . . 161

Real-time requests . . . . . . . . . . . . . . . . . . . . . . 161

Data buffer management and batch printing . . . . . . . . . . . . . . 162

Reset line count . . . . . . . . . . . . . . . . . . . . . . . 162

Disable line count . . . . . . . . . . . . . . . . . . . . . . 162

Hold printing until buffer is released . . . . . . . . . . . . . . . . 162

Document handling . . . . . . . . . . . . . . . . . . . . . . . 163

Portrait mode . . . . . . . . . . . . . . . . . . . . . . . . 163

Landscape mode . . . . . . . . . . . . . . . . . . . . . . 164

Status summary . . . . . . . . . . . . . . . . . . . . . . . 165

Message from the printer . . . . . . . . . . . . . . . . . . . . 165

Status byte 1 . . . . . . . . . . . . . . . . . . . . . . . . 166

Status byte 2 . . . . . . . . . . . . . . . . . . . . . . . . 166

Status byte 3 . . . . . . . . . . . . . . . . . . . . . . . . 167

Status byte 4 . . . . . . . . . . . . . . . . . . . . . . . . 167

Status byte 5 . . . . . . . . . . . . . . . . . . . . . . . . 167

Status byte 6 . . . . . . . . . . . . . . . . . . . . . . . . 167

Status byte 7 . . . . . . . . . . . . . . . . . . . . . . . . 168

Status byte 8 . . . . . . . . . . . . . . . . . . . . . . . . 168

Document scanner commands . . . . . . . . . . . . . . . . . . . 169

Start scan . . . . . . . . . . . . . . . . . . . . . . . . . 169

Print scanned image . . . . . . . . . . . . . . . . . . . . . 170

Store scanned image . . . . . . . . . . . . . . . . . . . . . 171

Retrieve scanned image . . . . . . . . . . . . . . . . . . . . 175

Scanner calibration . . . . . . . . . . . . . . . . . . . . . . 176

Retrieve next image location . . . . . . . . . . . . . . . . . . 176

Retrieve first unread image location . . . . . . . . . . . . . . . . 176

Select compression format and scanned image threshold . . . . . . . . 177

Page mode printing commands . . . . . . . . . . . . . . . . . . 178

Select page mode . . . . . . . . . . . . . . . . . . . . . . 178

Select standard mode . . . . . . . . . . . . . . . . . . . . . 178

Select printable area . . . . . . . . . . . . . . . . . . . . . 179

Select printing direction/position . . . . . . . . . . . . . . . . . 179

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|| || | || || || || || ||

Set vertical position . . . . . . . . . . . . . . . . . . . . . . 180

Set relative vertical position . . . . . . . . . . . . . . . . . . . 180

Set left margin position (standard mode), set absolute print position (page

mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Set relative horizontal position . . . . . . . . . . . . . . . . . . 182

Set printing position . . . . . . . . . . . . . . . . . . . . . . 182

Print and form feed and cut the paper . . . . . . . . . . . . . . . 183

Print page in page mode . . . . . . . . . . . . . . . . . . . . 183

Clear print data in page mode . . . . . . . . . . . . . . . . . . 183

Appendix D. Uploading electronic journal data . . . . . . . . . . . 185

Enable the upload of EJ data . . . . . . . . . . . . . . . . . . . 185

Disable the upload of EJ data . . . . . . . . . . . . . . . . . . . 185

Upload the EJ data . . . . . . . . . . . . . . . . . . . . . . . 185

Request the size of the EJ space . . . . . . . . . . . . . . . . . 186

Erase the EJ data in the printer . . . . . . . . . . . . . . . . . . 186

Appendix E. Proportional fonts . . . . . . . . . . . . . . . . . . 187

Preparing the fonts . . . . . . . . . . . . . . . . . . . . . . . 187

Implementing proportional fonts . . . . . . . . . . . . . . . . . . 187

Layout using align commands . . . . . . . . . . . . . . . . . . 187

Layout using set tab position . . . . . . . . . . . . . . . . . . 188

Appendix F. Emulation support for Epson single-station printer . . . . . 191

Commands supported in emulation mode . . . . . . . . . . . . . . . 191

Commands with limited support in emulation mode . . . . . . . . . . . 193

Commands not supported in emulation mode . . . . . . . . . . . . . 194

Connectivity differences . . . . . . . . . . . . . . . . . . . . . 194

Appendix G. Notices . . . . . . . . . . . . . . . . . . . . . . 195

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 195

Federal Communications Commission (FCC) Statement . . . . . . . . 195

Industry Canada Class A Emission Compliance Statement . . . . . . . 195

Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . 195

European Union (EU) Mark of Conformity Statement . . . . . . . . . 196

Japanese Voluntary Control Council for Interference (VCCI) Statement

197

Korean Communications Statement . . . . . . . . . . . . . . . . 197

Chinese Class A warning statement . . . . . . . . . . . . . . . . 197

Taiwanese Class A Warning Statement . . . . . . . . . . . . . . 197

Australia / New Zealand Compliance Statement . . . . . . . . . . . 198

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Preface

This manual assists you with installation, testing, and problem determination of IBM SureMark

™

Printers.

Who should read this manual

This manual is intended for use by persons who are installing, testing, or programming an IBM SureMark Printer. The manual should also be used for problem determination on the printer.

How this manual is organized

Part 1, “General information,” on page 1 contains information that applies to SureMark printers in general:

Chapter 1, “Introduction” – provides an overview of the features and options of the SureMark printers.

Chapter 2, “Installation instructions” – provides information on installing the SureMark printers.

Chapter 3, “SureMark installation, service, and utility software” – provides information about using SureMark utilities to setup or modify your system configuration.

Part that is specific to the thermal/impact SureMark printers:

“Models TI1, TI2, TI3, TI4, TI8, TG3, TG4,” on page 45 contains information

Chapter 4, “Operation (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4)” – provides information about the controls and indicators. Ribbon loading and paper loading instructions are also included.

Chapter 5, “Testing and problem analysis (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4)” – provides information on testing and on problem determination.

Part the single-station SureMark printers:

Chapter 6, “Operation (Models TF6 and TM6)” – provides information on the controls and indicators. Paper loading instructions are also included.

Chapter 7, “Testing and problem analysis (Models TF6 and TM6)” – provides information on testing and on problem determination.

appendixes contain the following information:

The

Appendix A, “Consumable supplies” – information about consumable supplies. Appendix B, “Technical information” – information about technical specifications. Appendix C, “RS-232 programming information” – information about RS-232

programming commands. Appendix D, “Uploading electronic journal data” – information about uploading

electronic journal data while the SureMark is in Model 4 emulation mode. Appendix E, “Proportional fonts” – information about creating and using

proportional fonts. Appendix F, “Emulation support for Epson single-station printer” – expanded

information about Epson emulation mode. Appendix G, “Notices” – information about trademarks and electronic emission

notices.

“Models TF6 and TM6,” on page 69 contains information that is specific to

Related publications and diskettes

IBM SureMark Printers: Hardware Service Manual, GY27-0355 IBM SureMark Printers: Fonts and Logos Utility Diskette IBM SureMark Printers: firmware update diskettes IBM 4693 Point-of-Sale Terminals Reference Diskette IBM 4694/4695 Point-of-Sale Terminals Service Diskette IBM Safety Information – Read This First, GA27-4004. IBM SurePOS 700 Series: System Reference, SA27-4220. IBM SurePOS 500 Series: System Reference, SA27-4255. POSS Programming Reference and User’s Guide, SC30-3560

The diskettes are only available by download from the Internet. See “Resources on the Internet” on page 44 for more information.

For information about ordering IBM publications not shipped with the SureMark Printers, contact your IBM representative or your place of purchase.

August 24, 2004

Where to find more information

CD-ROM is available that contains books that are part of the IBM Retail Store

Solutions Library Collection, SK2T-0331.

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site. See “Resources on the Internet” on page

for information about accessing the site.

Tell us what you think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

access a PDF version of this book, visit the Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store. From there, select Support at the left, then select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text

which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

SureMark Printers User’s Guide

August 24, 2004

Safety information

Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment.

Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.

Danger:

Gevaar:

Preface

August 24, 2004

Perigo:

Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos.

Fare!

Før du installerer dette produkt, skal du lse sikkerhedsforskrifterne i

Sikkerhedsforskrifter—Lœs dette fø rst GA27-4004. Vejledningen beskriver

den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.

Gevaar

Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information - Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.

VAARA

Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa

ohjeet siitä, miten sä hkölaitteet kaapeloidaan ja kytketään turvallisesti.

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Danger

Avant d’installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d’ abord, GA27-4004, qui dé crit les procédures à respecter pour effectuer les opérations de câ blage et brancher les équipements électriques en toute sécurité.

Vorsicht

Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.

Vigyázat

Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27–4004 kö nyvecskében leírt biztonsági informá ciókat. Ez a kö nyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.

Pericolo

prima di iniziare l’installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime

informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il

collegamento di apparecchiature elettriche.

Preface

xiii

August 24, 2004

Fare

Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette fø rst, GA27–4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.

Perigo

Antes de iniciar a instalação deste produto, leia as informações de segurança

Informações de Segurança—Leia Primeiro, GA27–4004. Este documento

descreve como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.

Peligro

Antes de empezar a instalar este producto, lea la información de seguridad en

Información de Seguridad—Lea Esto Primero, GA27–4004. Este documento

describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos.

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Varning—livsfara

Innan du börjar installera den här produkten bör du läsa sä kerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta fö rst, GA27–4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

Preface

August 24, 2004

IBM

GA27-4004

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GA27-4004

IBM

GA27-4004

Preface

xvii

End of life disposal

August 24, 2004

| | | | |

IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of programs and services to assist equipment owners in recycling their IT products. Information about these product recycling offerings can be found on IBM’s internet site at the following URL.

http://www.ibm.com/ibm/environment/products/prp.shtml

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Summary of Changes

This section summarizes the changes included in the latest editions of this manual.

Web-only update for corrections to GA27-4151-05 (August 2004)

Web-only update for corrections to GA27-4151-05 (August 2003)

Web-only update for Model TI8, GA27-4151-05 (April 2003)

| | |

Corrections and clarifications for:

“Paper specifications” on page 79 “Microcode tolerance (MCT) information - request” on page 123 “Reinitialize the printer” on page 139 “Start scan” on page 169 “Select standard mode” on page 178 Minor changes to formatting

Corrections and clarifications for:

“Document scanner calibration (Model TI8)” on page 59 Minor changes to formatting

This update adds the new Model TI8 to this User’s Guide. This model provides document-scanning capability and a powered flipper. Revision bars in the left margin indicate new or changed information.

Web-only update for GA27-4151-04 (March 2002)

This update contains changes to the paper loading procedure for Models TF6 and TM6.

Web update for GA27-4151-04 (June 2001)

This update contains the following changes and additions:

The location of the Euro character for code page 858 has been corrected. See “Code page 858” on page 91.

Information on the new models TG3 and TG4. Command format details about barcodes 128a and 128b. Flash memory usage message. See 120. New table for Code 128 character set. See Table 17 on page 146. The commands in Appendix C, “RS-232 programming information,” on page 97

are to be used for RS-232 connections only. Additional information about where

find commands when using RS-485 or USB communications has been added the beginning of that appendix.

GA27-4151-04

This edition adds information about the new single-station SureMark printers, which are models TF6 and TM6, and also about updates for models TI3 and TI4.

Changes for this edition include:

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v A

–

August 24, 2004

Because there are important differences between models TF6 and TM6, which are single-station SureMark printers, and the thermal/impact SureMark printers, the book has been reorganized into three parts.

Part 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part.

Part 2 contains information that is specific to the thermal/impact SureMark printers – models TI1, TI2, TI3, TI4, TG3, and TG4.

Part 3 contains information that is specific to the new single-station SureMark printers – models TF6 and TM6.

new thermal font has been added. See “Set print mode” on page 127 and

“Thermal printing font” on page 94. Support for emulation of an Epson single-station printer has been added. See

“Emulating an Epson single-station printer (single-station only)” on page 43 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix F, “Emulation support for Epson single-station printer,” on page 191 for detailed information about what Epson commands are supported in emulation mode.

font conversion utility has been added as part of the support for proportional

fonts. See “Proportional font conversion utility” on page 38. Information about uploading electronic journal data while the printer is emulating

Model 4 printer has been added. See Appendix D, “Uploading electronic journal

data,” on page 185. The following commands have been added:

GA27-4151-03

Note:

These commands are not supported for models TI1 and TI2. Currently installed Model TI3, TG3, TI4, and TG4 printers support these commands

after you download the latest firmware. “Proportional font” on page 117 “Select color printing” on page 134 n=09 (Align Column Right) for “Align positions” on page 137 “Enable or disable upside-down printing” on page 142 “Select character size for scalable fonts” on page 142 “Fix font matrix” on page 143 “Print logo inline” on page 143 “Select thermal paper” on page 144 n=09 (Code 128A, 128B, and 128C) for “Print bar code” on page 145

The following command, which is supported only on models TF6 and TM6, has been added:

“Enable or disable the beeper (Models TF6 and TM6 only)” on page 141

This edition includes information for the support of a USB logic card.

Information that was added includes:

“USB connector pin assignments” on page 87. USB information has been added to “Voltage conversion circuitry” on page 85. The part number for the available USB cables has been added to “Features used

with the SureMark printers” on page 6.

SureMark Printers User’s Guide

August 24, 2004

GA27-4151-02

Information about your responsibilities when using USB communications has been added to “Planning information” on page 8.

The data rate for USB communications has been added to “Communication interfaces” on page 9.

USB information has been added to “Hardware requirements” on page 12. Information about installing the SureMark Printer for use with USB

communications has been added to “Installing SureMark for USB communication”

page 21.

Information about installing fillers for the SureMark Printer when the USB feature

used has been added to “Installing fillers for USB printers” on page 27.

Communication mode information for USB has been added to “USB communication mode” on page 33.

Relevant information for performing problem determination with USB has been added to Table 3 on page 66.

This edition includes information about two new models of the SureMark printer – Model TI3 and Model TI4. Because Model TI3 is a new version of Model TI1, and Model TI4 is a new version of Model TI2, in some cases only the new model number was added to the existing text.

Information that was added includes:

“Comparison of the SureMark models” on page 7, which describes the microcode, hardware, and operating system differences.

“Firmware update” on page 38, which describes the methods that you can use to update the SureMark firmware.

“Enable or disable the feed buttons (Models TI3, TI4, TI8, TG3, and TG4 only)”

page 140 and “Set or cancel high-quality print mode” on page 130, which

describe new RS-232 commands.

Information

that was changed includes:

“Software requirements” on page 13, which includes operating system and driver requirements, and application requirements.

“Code page definitions” on page 88. Code page 850, which is resident in Model TI1 and TI2, has been replaced in this document by code page 858, which is resident in Models TI3 and TI4. Code page 858 is the same as code page 850 plus the euro character symbol.

Zero (0) is no longer valid for the RS-232 command “Microcode tolerance (MCT) information - request” on page 123.

The Remarks under “Define document wait time” on page 138 have been corrected and expanded.

Because “Resources on the Internet” on page 44 was added to describe how to locate the applicable Web site.

Along with these changes and additions, the manual was also reorganized. The information that was in Appendixes B and E, along with some additional information,

now in Chapter 3, “SureMark installation, service, and utility software,” on page

35.

documentation, drivers, and diskettes are now available on the Web,

Summary of Changes

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Figures

IBM SureMark Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SureMark Printer dimensions – Models TI1, TI2, TI3, TI4, TG3, and TG4 . . . . . . . . . .10

|| ||

SureMark Printer dimensions – Model TI8 . . . . . . . . . . . . . . . . . . . . . .11

SureMark Printer Dimensions – Models TF6 and TM6 . . . . . . . . . . . . . . . . .12

Cable Connectors and RS-232 Settings Switch for Thermal/Impact SureMark Printers . . . . .18

Cable Connectors for Single-Station SureMark Printers . . . . . . . . . . . . . . . . .19

RS-232 Mode Switches for Single-Station SureMark Printers . . . . . . . . . . . . . . .19

RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers . . . . . . . . . .20

USB Ports for Thermal/Impact SureMark Printers . . . . . . . . . . . . . . . . . . .21

10. USB Ports for Single-Station SureMark Printers . . . . . . . . . . . . . . . . . . .22

11. USB Cable Routing for Single-Station SureMark Printers . . . . . . . . . . . . . . . .22

12. Mounting a Single-Station SureMark on a Wall . . . . . . . . . . . . . . . . . . . .24

13. Installing the Fillers for RS-232/RS-485 Systems . . . . . . . . . . . . . . . . . . .26

14. Installing the fillers for USB systems . . . . . . . . . . . . . . . . . . . . . . . .28

15. SurePOS 500/600 integration . . . . . . . . . . . . . . . . . . . . . . . . . .29

16. Adjustment and Alignment Printouts . . . . . . . . . . . . . . . . . . . . . . . .37

17. Switch for Epson Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . .44

18. SureMark Printer - Indicators, Controls, and Printing Stations (Models TI1, TI2, TI3, TI4, TI8, TG3,

and TG4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

19. Inserting Checks or Documents in a Model TI2, TI4, TI8, or TG4 Printer . . . . . . . . . .48

20. Side insertion of Documents in a Model TI8 Printer . . . . . . . . . . . . . . . . . .49

21. Printable Area of an Inserted Document (Portrait) . . . . . . . . . . . . . . . . . . .49

22. Printable Area of an Inserted Document (Landscape) . . . . . . . . . . . . . . . . .50

23. Opening the Ribbon Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .51

24. Ribbon Cartridge Loading . . . . . . . . . . . . . . . . . . . . . . . . . . .51

25. Ribbon Path around the Printhead . . . . . . . . . . . . . . . . . . . . . . . .52

26. Paper Cover (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . . . . . . . . . . . . .53

27. Paper Loading Path (Models TI1, TI2, TI3,TI4, TI8, TG3, and TG4) . . . . . . . . . . . .54

28. Removing the Lower Document Insert (DI) Cover . . . . . . . . . . . . . . . . . . .55

29. Removing the Check Flipper Cartridge (except Model TI8) . . . . . . . . . . . . . . .56

30. Printhead and Print Line Area (Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4) . . . . . . . .58

31. Scanner and print head location, Model TI8 . . . . . . . . . . . . . . . . . . . . .59

32. Offline Printer Test Pattern – Customer Receipt Station (Models TI1, TI2, TI3, TI4, TI8, TG3, TG4) 63

33. MICR Reader Test Results, Models TI2, TI4, and TG4 – Good Noise Level . . . . . . . . .65

34. MICR Reader Test Results, Model TI8 – Good Noise Level . . . . . . . . . . . . . . .65

35. MICR Reader Test Results – Noise Level Needs Adjusting . . . . . . . . . . . . . . .65

36. SureMark Printer - Indicator, Control, and Printing Station (Models TF6 and TM6) . . . . . . .71

37. Paper Loading Path (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . . . .72

38. Printhead and Print Line Area (Models TF6 and TM6) . . . . . . . . . . . . . . . . .73

39. Offline Printer Test Pattern – Models TF6 and TM6 . . . . . . . . . . . . . . . . . .77

40. Printer’s Resident Character Set - Generic Code Page . . . . . . . . . . . . . . . . .89

41. Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

42. Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

43. Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

44. Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

45. Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

46. Proportional Font Example . . . . . . . . . . . . . . . . . . . . . . . . . . .119

47. Scanned image layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

48. Scanned image organization . . . . . . . . . . . . . . . . . . . . . . . . . . 172

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Tables

Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Adjustment procedures using the Point-of-Sale Device Diagnostics . . . . . . . . . . . .36

Troubleshooting – Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 . . . . . . . . . . . . .66

Troubleshooting – Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . .78

Station characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Sound characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

9-pin to 9-pin RS-232 connector layout . . . . . . . . . . . . . . . . . . . . . . .87

25-pin to 25-pin RS-232 connector layout . . . . . . . . . . . . . . . . . . . . . .87

Driver documentation by operating system . . . . . . . . . . . . . . . . . . . . . 100

10. RS-232 commands organized by function . . . . . . . . . . . . . . . . . . . . . 100

11. RS-232 commands in alphabetical order . . . . . . . . . . . . . . . . . . . . . . 105

12. Memory allocation for Model TI8 functions . . . . . . . . . . . . . . . . . . . . .112

13. MCT command definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

14. Fonts for Models TI3, TI4, TG3, TG4, TI8, TF6, and TM6 . . . . . . . . . . . . . . . 127

15. Fonts for Models TI1 and TI2 . . . . . . . . . . . . . . . . . . . . . . . . . . 127

16. Width and height for scalable fonts . . . . . . . . . . . . . . . . . . . . . . . . 142

17. Code 128 character set . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

18. Retrievable usage data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

19. Data table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

20. Print direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

21. Commands supported in Epson emulation mode . . . . . . . . . . . . . . . . . . . 191

22. Commands with limited support in Epson emulation mode . . . . . . . . . . . . . . . 193

23. Commands not supported in Epson emulation mode . . . . . . . . . . . . . . . . . 194

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Part 1. General information

This part contains descriptions of the SureMark printers and information about installing the printers.

Note: IOR 24x7 is IBM on site repair 24 hours per day, seven days per week. 9x5

nine hours per day, five days per week.

August 24, 2004

SureMark Printers User’s Guide

August 24, 2004

Chapter 1. Introduction

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . .3

Description of models . . . . . . . . . . . . . . . . . . . . . . .4

Features used with the SureMark printers . . . . . . . . . . . . . .6

Comparison of the SureMark models . . . . . . . . . . . . . . . .7

Differences among Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4 . . . . .7

Differences between Models TI3, TI4, TI8, TG3, TG4, and Models TF6, TM6 7

Planning information . . . . . . . . . . . . . . . . . . . . . . .8

Your responsibilities . . . . . . . . . . . . . . . . . . . . . .8

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . .9

Communication interfaces . . . . . . . . . . . . . . . . . . . .9

Temperature and humidity limits . . . . . . . . . . . . . . . . . .9

Physical dimensions . . . . . . . . . . . . . . . . . . . . . .9

Models TI1, TI2, TI3, TI4, TG3, and TG4 . . . . . . . . . . . . .10

Model TI8 . . . . . . . . . . . . . . . . . . . . . . . . .10

Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . .11

Power requirements . . . . . . . . . . . . . . . . . . . . . .12

Hardware requirements . . . . . . . . . . . . . . . . . . . . .12

Software requirements . . . . . . . . . . . . . . . . . . . . .13

Operating system requirements . . . . . . . . . . . . . . . . .13

Application requirements . . . . . . . . . . . . . . . . . . .14

Resident code pages . . . . . . . . . . . . . . . . . . . . .14

Bar codes . . . . . . . . . . . . . . . . . . . . . . . . . .14

Printer overview

Figure 1. IBM SureMark Printers

The IBM SureMark Printers are high-performance, high-function printers. The SureMark is available in several models:

Models TI3, TI4, TG3, and TG4 feature a thermal customer receipt station and an impact document insert station. The dual printheads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank checks and to print multipart forms through the document insert station. (Models TI1 and TI2 are older versions of Models TI3 and TI4, respectively. Production of the older models has ceased.)

August 24, 2004

| |

Model TI8 provides a document scanner and a powered flipper, in addition to all the features of Model TI4.

Models TF6 and TM6 are single-station thermal printers. They contain no document insert station. These models cost less, weigh less, and have a smaller footprint than the thermal/impact SureMark printers. Models TF6 and TM6 have been designed for wall mounting, if desired by the retailer.

SureMark printers provide:

All

Fast, quiet receipt printing Easy paper loading 256-KB flash memory for storing messages, logos, code pages, and electronic journal data

Model TI8 has 1MB flash memory for scanned image storage Bar code generation Downloadable fonts and code pages Downloadable microcode Small footprint Support for RS-232 (EIA 232) and RS-485 (EIA 485) interfaces

Support for Universal Serial Bus (USB) interface

The Models TI3, TI4, TG3, and TG4 that have been updated with the latest firmware, support the following in the thermal station:

Proportional fonts Scalable fonts Color printing – black plus one accent on two-color thermal paper (thermal station only) Upside-down printing

Additional

Single-pass handling of checks (Models TI2, TI4, TI8, and TG4) Easy-to-load ribbon cartridge (Models TI1, TI2, TI3, TI4, TI8, TG3 and TG4) Epson emulation (Models TF6 and TM6)

Document scanning (Model TI8)

Description of models

The SureMark Printers are available in the following models:

Models TI1 and TI3

Models T12, TI4

single-station SureMark printers, the SureMark Model TI8, and also SureMark

features of some SureMark models include:

Standard models that support receipt and document printing. (Model TI1

can no longer be ordered.)

High-function models that feature improved check handling. Check handling

uses the MICR reader and check flipper that are included in these models.

(Model TI2 can no longer be ordered.)

| | | | |

Model TI8

With one insertion of a check into a Model TI2, TI4, TI8 printer, the printer

uses its MICR reader to read the magnetic-ink-character line on the check,

franks the check, and prints the face of the check. While the printer is

processing the check, the operator is free to attend to the customer’s

needs, which shortens the total transaction time.

| |

SureMark Printers User’s Guide

scanner feature. Scanned documents can be stored and retrieved in .TIFF,

addition to the features of the Model TI4, the TI8 has a document

August 24, 2004

| |

Models TG3, and TG4

| | |

.JPEG, and .BMP formats, and 8-bit gray scale. The Model TI8 has increased flipper speed due to a powered flipper.

Models TG3 and TG4 are equivalent to Models TI3 and TI4, respectively, except for the external color of the covers. Models TG3 and TG4 have iron gray covers.

Models TF6 and TM6

Smaller models that contain only a thermal customer receipt station. Because there is no document insert station, these models do not support document printing.

Models TF6 and TM6 have an audible alarm, a spill-resistant design, and

optional wall mount.

For Food Service customers, Model TF6 covers match the IBM SurePOS

™

500 Series systems. For Retail customers, Model TM6 covers match the IBM 4694 systems if the RS-232/RS-485 interface is ordered, and the covers match the IBM SurePOS 700 Series systems if the USB interface is ordered.

Table

Table 1. Warranty information

Machine type Description

4610-TI3

4610-TI4

4610-TI8

| |

4610-TI5 (DBCS – AP only)

4610-TM6

4610-TM7 (DBCS – AP only)

4610-TF6

4610-TF7

4610-IF6

4610-TG3

shows the warranty information for each printer model.

Warranty service

Attaches to the IBM 4694/4800. RS-232, RS-485, USB (Pearl white covers)

Attaches to the IBM 4694/4800. RS-232, RS-485, USB (Bottom cover comes in two colors)

Attaches to the IBM 4694/4800. RS-232, RS-485, USB (Pearl white covers)

TM6 with iron gray covers to match 4840

TM7 with iron gray covers to match 4840

Functionally equivalent to TF6 with iron gray covers but with IOR warranty

Functionally equivalent to Model TI3 with iron gray covers to match the IBM 4840

IOR 24x7

Depot repair

IOR 24x7

Warranty upgrade

none

IOR 24x7 IOR 9x5

IOR 24x7, IOR 9x5

none

Chapter 1. Introduction

August 24, 2004

Table 1. Warranty information (continued)

Machine type Description

4610-TG4

Functionally equivalent to Model TI4

Warranty service

IOR 24x7

Warranty upgrade

none with iron gray covers to match the IBM 4840

4610-TG5 (DBCS – AP only)

4610-DG3

Functionally equivalent to Model TI5 with iron gray covers to match the IBM 4840

Functionally equivalent to Model

IOR 24x7

Depot repair

none

IOR 24x7, 9x5 TG3 but with Depot warranty

4610-DG4

Functionally equivalent to Model

Depot repair

IOR 24x7, 9x5 TG4 but with Depot warranty

4610-DI3

Functionally equivalent to Model TI3

Depot repair

IOR 24x7, 9x5 but with Depot warranty

4610-DI4

Functionally equivalent to Model TI4

Depot repair

IOR 24x7, 9x5 but with Depot warranty

|||||

4610-DI8

Functionally equivalent to Model TI8

Depot repair

IOR 24x7, 9x5 but with Depot warranty

4610-DM6

Functionally equivalent to Model

Depot repair

IOR 24x7, 9x5 TM6 but with Depot warranty

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is

nine hours per day for five days per week.

Features used with the SureMark printers

All models support the following features:

Integration Panel 40-Character VFD Post Extension Distributed Printer Cable (RS-485) Integrated Cable (RS-485) Short RS-232 Communications Cable, 2 m (about 6.6 ft), P/N 86H2192 Long RS-232 Communications Cable, 4 m (about 13.1 ft), P/N 86H2195 Power Supply (RS-232 and USB), P/N 42H1176 Power Cords (country-specific) RS-232/RS-485 Interface Card

Models

TI3, TI4, TI8, TG3, TG4, TM6 and TF6 support the following features: USB Cable — Powered, 0.5 m (about 1.6 ft), P/N 01L1646 USB Cable — Powered, 3.8 m (about 12.5 ft), P/N 01L1647 USB Cable — Standard, 5.0 m (about 16.4 ft), P/N 08L2014 USB Interface Card

Because the following features:

Compact Cash Drawer - Vertical Till Compact Cash Drawer - Horizontal Till Full-size Cash Drawer - Adjustable Till

SureMark Printers User’s Guide

cash drawer can attach directly to the SureMark, all models also support

–

August 24, 2004

Full-size Cash Drawer - Fixed Till Insert Short Cash Drawer Cable, P/N 72H3802 Long Cash Drawer Cable, P/N 72H3803

Comparison of the SureMark models

The SureMark models can be divided into three groups:

Models TI1 and TI2 – models that can no longer be ordered. Because these are not currently being manufactured, they do not support some functions that are on the current models.

| | |

| |

Models TI3, TI4, TI8, TG3, and TG4 – Models with a thermal print station for customer receipts and an impact print station for document processing. These models are currently being manufactured.

Model TI8 additionally has document scanning. Models TF6 and TM6 – Models with only a thermal print station for customer

receipts.

Differences among Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4

Different microcode is required to operate each of the following groups of printers:

Models TI1 and TI2 Models TI3, TI4, TG3, and TG4 Models TI3, TI4, TG3, and TG4 with the 2-MB card option Models TI3, TI4, TG3, and TG4 with the 8-MB card option

Total amount of data space available for the download of graphic messages is

376 bytes for Models TI1 and TI2, but only 65 136 bytes for Models TI3, TI4,

TG3, and TG4. Model TI8 has from 0 KB to 1 MB, user allocatable. Memory allocated to store incoming commands and data is 16K for Models TI3,

TI4, TI8, TG3, and TG4 but only 4K for Models TI1 and TI2). Models TI3, TI4, TI8, TG3, and TG4 operate at higher speeds than Models TI1

and TI2. Code page 858, which contains the euro character symbol, is resident in Models

TI3, TI4, TI8, TG3, and TG4. Code page 850, which contains all character symbols from code page 858 excluding the euro character symbol, is resident in Models TI1 and TI2.

The second byte of the device ID specifies what model of SureMark is being used. The 4690 OS uses the printer model to determine the name of the microcode update file:

ADXPJPUF.DAT for Models TI1 and TI2 ADXPJPFF.DAT for Models TI3, TI4, TG3, and TG4 ADXPJP2F.DAT for Models TI3, TI4, TG3, and TG4 with the 2-MB card option For microcode update information for the Model TI8, see the IBM Retail Store

Solutions Web site at: http://www.ibm.com/solutions/retail/store.

Differences between Models TI3, TI4, TI8, TG3, TG4, and Models TF6, TM6

Models TF6 and TM6 are single-station thermal printers. These models do not include an impact station. Therefore they cannot be used for any of the check handling that thermal/impact SureMark Models TI3, TI4, TI8, TG3, and TG4 support.

Chapter 1. Introduction

or by an

It is

If a

August 24, 2004

The single-station SureMark printers have a lower weight, lower cost, and smaller footprint than the thermal/impact printers. The single-station SureMark printers are designed to provide a cost-effective printer in environments that do not require document printing and check processing.

| | | | | |

The single-station SureMark printers are spill-resistant, which makes them a good choice for food service customers. In the single-station printers, the logic card and interface card are mounted vertically, which minimizes the possibility of damage from spills. (In the thermal/impact printers, although the logic card is mounted vertically, the interface card is mounted horizontally.) For particularly hazardous locations, an optional spill cover is available for Models TF6 and TM6.

Models TI3, TI4, TI8, TG3, and TG4 have a trap-door design that allows you to easily change to a new interface, for example when upgrading from RS-232 to USB. To change the interface on a single-station SureMark, you must remove the bottom cover, then remove both the logic card and the interface card (they are joined by a connector).

The single-station SureMark printers support a 90 mm diameter paper roll, instead

the 80 mm paper roll that is used with the thermal/impact printers. The

single-station printers also support an external larger paper roll via RPQ. When the external paper roll is used, the paper feeds into the printer through a slot in the bottom cover of the printer.

power switch is located inside the top cover of the single-station SureMark

printers. Power to the thermal/impact SureMark printers is controlled by the system

external power supply.

Because of their smaller size and lighter weight, the single-station SureMark printers are designed for wall mounting. Like the other SureMark printers, they can also be mounted on a system unit or a countertop.

Planning information

Your responsibilities

You are responsible for replenishing consumable supplies, including roll paper for the thermal (customer receipt station) printer, and, depending on your model, forms, ribbon cartridges for the impact (document insert) station, and MICR read head cleaning cards for the MICR reader. (See Appendix A, “Consumable supplies,” on page 79.)

the customers responsibilities to update printer firmware as needed prior to

installing printers and as desired during the printer’s life.

you plan to use RS-232 communications, you are responsible for ordering a 24 V

power supply with a power cord. You are also responsible for ordering the

RS-232 cable.

Note:

you plan to use RS-485 communications, you are responsible for ordering the

RS-485 cable.

3-wire RS-232 cable is to be used, the printer must be set to XON/XOFF

mode. (See “RS-232 communications protocol selection” on page 29.)

SureMark Printers User’s Guide

v A

0 to

August 24, 2004

If you plan to use USB communications, you are responsible for ordering one of the following:

powered USB cable. The 3.8-m USB cable for a distributed configuration is P/N 01L1647 and the 0.5-m USB cable for an integrated configuration is P/N 01L1646.

standard USB cable, P/N 08L2014, with a Type B connector for the printer, and

power brick.

SureMark

printers have no physical journal station. You must use an

electronic journaling application instead. Electronic journaling eliminates the

need to store paper journal tapes and the time-consuming task of searching papers should the need arise.

Limitations

SureMark printers have a safety feature which slows printing if excessive duty cycles are used. This feature protects the printer hardware from potential damage and should not be noticeable during normal operation.

For Model TI2, TI4, and TI8, sources of electromagnetic noise (for example, displays, security towers, and other sources) can interfere with the MICR read head. The printer is equipped to filter noise from many of these devices. If the MICR reader does not function properly, rearranging the printer relative to the device may improve MICR reading. The noise source should be as far away as possible from the right side of the printer. For additional information on troubleshooting MICR reader problems, see “Offline tests” on page 62.

The single-insert check handling feature of SureMark Models TI2, TI4, TI8, TG4 is provided to customers as an added convenience when customer service is a priority. Checks in good condition will feed reliably; damaged checks may not.

Communication interfaces

All SureMark printers can support the RS-232 and RS-485 interfaces. Models TI3, TI4, TI8, TG3, TG4, TM6, and TF6 can also support the USB interface. For SureMark models that can support the USB interface, you can upgrade installed printers from RS-232/RS-485 to USB by ordering a USB interface card.

RS-232 supports 9600 and 19 200 baud rates, and in the Model TI8 only, 115 200.

RS-485 operates at a 187.5K baud rate.

USB supports data rates up to 12 Mbps.

Temperature and humidity limits

Shipping

Storage

Operating

allow convection cooling, ventilation holes in the covers must not be blocked.

Physical dimensions

| |

Models TI1, TI2, TI3, TI4, TG3, and TG4 all have the same dimensions. Model TI8

taller, whereas Models TF6 and TM6 have a smaller footprint.

-40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity including condensation, but excluding rain

60° C (32 to 140° F) 40° C (32 to 104° F) with 8 to 80% relative humidity

Chapter 1. Introduction

August 24, 2004

Models TI1, TI2, TI3, TI4, TG3, and TG4

Width Depth Height Weight

190.5 mm

(7.5 in.)

190.5 mm (7.5 in.) 255 mm (10 in.) Front: 140 mm (5.5 in.), Rear: 190 mm (7.5 in.)

4.4 kg (9.6 lb)

140 mm

(5.5 in.)

255 mm

(10 in.)

200.5 mm (7.9 in.)

190.5 mm (7.5 in.)

Figure 2. SureMark Printer dimensions – Models TI1, TI2, TI3, TI4, TG3, and TG4

| ||

|| || ||

Model TI8

Width Depth Height Weight

190.5 mm (7.5 in.) 255 mm (10 in.) Front: 153.4 (6.0 in.), Rear: 199.5 mm (7.9 in.)

4.9 kg (10.8 lb)

SureMark Printers User’s Guide

August 24, 2004

199.5 mm

(7.9 in.)

255 mm

(10 in.)

200.5 mm (7.9 in.)

190.5 mm

153.4 mm

(6.0 in.)

(7.5 in.)

Figure 3. SureMark Printer dimensions – Model TI8

Models TF6 and TM6

Width Depth Height Weight

145 mm (5.7 in.) 177 mm (7.0 in.) Front: 95 mm (3.7 in.), Rear: 121 mm (4.8 in.)

1.4 kg (3.0 lb) without paper

Chapter 1. Introduction

August 24, 2004

121 mm

(4.8 in.)

95 mm

(3.7 in.)

177 mm

(7.0 in.)

Figure 4. SureMark Printer Dimensions – Models TF6 and TM6

Power requirements

The SureMark Printers do not contain a power supply. When the printer is operating

RS-232 mode, an external power supply must be attached to connector J2 of the interface card of the printer. This connector is located under the printer and is accessible without removing the printer covers. (See Figure 5 on page 18 for thermal/impact SureMark printers, and Figure 6 on page 19 for single-station SureMark printers.) Connector J2 has the following pin functions:

When from the IBM POS system. The system supplies 38V dc and 5V dc to the printer.

When the SureMark has the USB feature installed and is using the powered USB cable with a SurePOS 700 Series system, 24V is supplied from the system unit.

145 mm

(5.7 in.)

Signal

+24V dc Not Connected Ground

the SureMark is operating in RS-485 mode, power is supplied to the printer

When the SureMark has the USB feature installed and is using a 4-wire cable with

Type B connector, an external power brick (+24V dc) must be used.

Hardware requirements

SureMark Printers work with the following systems:

IBM 4614 SureOne IBM 4683 systems (RS-485 connection only) IBM 4693 systems IBM 4694 systems

SureMark Printers User’s Guide

POS terminal (RS-232 connection only)

v PC or

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August 24, 2004

IBM 4695 systems (RS-232 connection only and with power supply) 7497 POS Attachment Adapter (RPQ 8Q1238 in US, RS-485 only)

other store controller with an RS-232 or USB port SurePOS 700 Series systems (USB connection only) SurePOS 500 Series systems (RS-232 connection only)

Software requirements

Operating system requirements

POSS drivers can be downloaded from the Retail Store Solutions Web site. See “Resources on the Internet” on page 44 for more information.

you use the RS-485 interface, you must use POSS or 4690 OS drivers. If you use the RS-232 interface, use the commands described in Appendix C, “RS-232 programming information,” on page 97.

RS-232 interface:

SureMark Printers to systems that are running one of these operating systems:

Windows

Suite V1.2 or later Windows 98 Second Edition or Windows NT

When using the RS-232 interface, attach thermal/impact

2000 Professional with OPOS and JavaPOS

4.0 with OPOS and JavaPOS

™

support from POS

support from POS Suite V1.0 or later

using the RS-232 interface, attach single-station SureMark Printers to

When systems that are running Windows 2000 Professional, Windows 98 Second Edition,

Windows NT 4.0 with OPOS and JavaPOS support from POS Suite V1.3.1 or

later

RS-485 interface:

When using the RS-485 interface, attach thermal/impact

SureMark Printers to systems that are running one of these operating systems:

4690 Operating System Version 1 at maintenance level 9910, 4690 OS V2 or 4690 OS V2R3 IBM PC DOS 2000 or later with POSS for DOS V1.60(b) plus delta package 160(D), or later Windows 2000 Professional with:

POSS for Windows from POS Suite V1.1 or later OPOS and JavaPOS support from POS Suite V1.2 or later

Windows 98 Second Edition or Windows NT 4.0 with POSS for Windows, OPOS and JavaPOS support from POS Suite V1.0 or later

using the RS-485 interface, attach single-station SureMark Printers to

When systems that are running one of these operating systems:

IBM PC DOS 2000 with POSS for DOS V2.10 or later (Model TM6 only) Windows 2000 Professional, Windows 98 Second Edition, or Windows NT 4.0 with:

POSS for Windows from POS Suite V1.3.0 or later OPOS and JavaPOS support from POS Suite V1.3.1 or later

interface:

USB

Printers to systems that are running one of these operating systems:

4690 OS V2R3, which includes JavaPOS 1.4 Windows 2000 Professional with:

POSS for Windows from POS Suite V1.1 or later OPOS and JavaPOS support from POS Suite V1.2 or later

When using the USB interface, attach thermal/impact SureMark

Chapter 1. Introduction

–

August 24, 2004

Windows 98 Second Edition or Windows NT 4.0 with POSS for Windows, OPOS and JavaPOS support from POS Suite V1.0 or later

When

using the USB interface, attach single-station SureMark Printers to systems

that are running one of these operating systems:

Windows 2000 Professional, Windows 98 Second Edition, or Windows NT 4.0 with:

POSS for Windows from POS Suite V1.3.0 or later OPOS and JavaPOS support from POS Suite V1.3.1 or later

Application requirements

Customers must be at these application levels (or higher) when running the 4690 OS:

Application Name

IBM SUREPOS Application Client/Server Environment for 4690 OS

IBM Chain Drug Sales Application IBM 4680/4690 General Sales Application 5696-546

IBM 4680/4690 Supermarket Application

StoreFlow (see note 1)

Notes:

Where available, supports Models TI3, TI4, TG3, and TG4 at the point of sale. 4690 Terminal Services for Windows NT is required when you use Windows NT 4.0 or

Windows 2000 as the primary operating system with these 4690 applications.

Product Number

5745-C44

5669-212

5696-536

Maintenance Level

N/A

9701 with PRPQ 5799-QYP 9701 with APAR IR33229 and

PRPQ 5799-QYN 9701 with APAR IR33228 plus

PRPQ 5799-QYL Release 1.4

Resident code pages

These code pages are resident in the printer:

Generic 437 (US) 850 (International) – only Models TI1 and TI2 858 (International) – only Models TI3, TI4, TI8, TG3, TG4, TF6 and TM6 860 (Portuguese) 863 (Canadian French) 865 (Norwegian)

Additional using diskettes that are available on the Web. See “Resources on the Internet” on page 44 for more information about downloading diskettes.

Bar codes

SureMark printers can generate these bar codes:

UPC-A UPC-E JAN13 (EAN-13) JAN8 (EAN-8) Code 39 ITF

code pages (four thermal and two impact) can be downloaded, if desired,

SureMark Printers User’s Guide

August 24, 2004

Codabar Code 128C Codes 128A, 128B, and 128C (only Models TI3, TI4, TI8, TG3, TG4, TF6 and TM6) Code 93 PDF417

Chapter 1. Introduction

August 24, 2004

SureMark Printers User’s Guide

August 24, 2004

Chapter 2. Installation instructions