Before using this information and the product it supports, be sure to read “Safety information” on page xvii and the general
information under Appendix B, “Notices”, on page B-1.
Fourth Edition (June 2003)
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This edition applies to the IBM 4610 SureMark Three-Station Point-of-Sale Printers, Models TNx, GRx, GBx and
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GE3.
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This publication is available on the IBM Retail Store Solutions Electronic Web site.
1. Go to www.ibm.com/solutions/retail/store.
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2. Select Support (at the left on the main page of the Web site).
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3. Select Publications to access IBM Retail Store Solutions Electronic Support Web site.
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Order publications through your IBM representative or the IBM branch office serving your locality. Publications are
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not stocked at the address given below.
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A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address
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your comments to:
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IBM Corporation,
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Research Triangle Park, North Carolina, 27709 U.S.A.
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When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you
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supply in any way it believes appropriate without incurring any obligation to you.
4-48.Removing the Spiral Wraps .........................4-58
4-49.Removing the Cutter Stud, Stationary Blade, and Printhead Shaft (Model GR3 or TN3)4-59
4-50.Removing the Cutter Stud, Stationary Blade, and Printhead Shaft (Model GR3 or TN4)4-59
4-51.Removing the Thermal Platen Assembly ....................4-60
4-52.Removing the Customer Receipt Motor.....................4-63
4-53.Removing the Rotating Blade and Thermal Guide (Model GR3 or TN3) .........4-64
4-54.Removing the Rotating Blade and Thermal Guide (Model TN4) ............4-65
4-55.Removing the Cutter Gears .........................4-66
4-56.Removing the Customer Receipt Paper Guide ..................4-68
4-57.Removing the Front Shock Mount and Disconnecting the MICR Cable .........4-69
4-58.Customer Receipt Paper Bucket .......................4-70
4-59.Journal station — button ..........................4-71
4-60.Journal Station —Thermal Printhead Assembly ..................4-73
4-61.Journal Station —Thermal Printhead Cover Assembly ...............4-74
4-62.Journal Station — Platen Assembly ......................4-75
4-63.Journal Station — Motor Assembly ......................4-76
4-64.Journal Station — Motor Assembly ......................4-78
4-65.Journal Station — Gear Kit with Clutch and E-clip Assembly .............4-79
4-66.Journal Station — Top Cover Sensor switch Assembly ...............4-80
4-67.Remove Printer Seal and the Secure Screw from Rear Panel ............4-82
4-68.Loosen the Fiscal Interface Assembly Screw and Tilt and Remove Assembly .......4-83
This manual provides information about problem determination, testing,
field-replaceable unit (FRU) removal and replacement procedures, and parts listing
for the IBM 4610 SureMark
Who should read this manual
This manual is intended for use by trained service representatives.
Prerequisites to this manual
You should be familiar with the contents of the IBM 4610 SureMark Point-of-Sale
Printers: User’s Guide, GA27-4291
How this manual is organized
v Chapter 1, “Introduction”, on page 1-1 provides an overview of the IBM SureMark
4610 Three-Station 4610 Printer.
v Chapter 2, “Installation, service, and utility software adjustments”, on page 2-1
provides information on installation, service, and utility software.
v Chapter 3, “Problem determination for the 4610 Three-Station Printer”, on page
3-1 provides information on testing, messages, and symptoms for determining
any failing components of the 4610 printer.
v Chapter 4, “FRU removal and replacement”, on page 4-1 provides information
about procedures for removing and replacing printer components. provides
information about procedures for removing and replacing components specific to
the Model GR3 — fiscal printer.
v Chapter 5, “Hardware adjustment procedures”, on page 5-1 provides information
about procedures for operation of the printer.
v Chapter 6, “Operation”, on page 6-1 provides part numbers of the field
replaceable units (FRUs) for the SureMark printer.
v Appendix A, “Removal and replacements for Argentina Model GR3 and GE3
printers”, on page A-1 provides information about procedures for removing and
replacing the internal power supply for the Model GR3 printer for Argentina.
v Appendix B, “Notices”, on page B-1 contains electronic emission notices and
other general information.
v “Safety Information” on page 4-86 contains the lithium battery safety statement.
™
Three-Station Point-of-Sale Printers.
Related publications and diskettes
v IBM 4610 SureMark Point-of-Sale Printers: User’s Guide , GA27-4291
v IBM 4610 SureMark Point-of-Sale Printers Installation Utilities Diskette
v IBM 4694/4695 Point-of-Sale Terminals Service Diskette
v IBM Safety Information – Read This First, GA27-4004.
The service diskette materials are available only for download from the Internet.
Publications for the SureMark Three-Station Printer are available only by download
from the internet.
For information about ordering IBM publications not shipped with the 4610
SureMark Point-of-Sale Printers, contact your IBM representative or your place of
purchase.
xiiThree Station Printer: Service
Updated August 13, 2003
Summary of changes
June 2003
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October 2002
May 2002
December 2001
Added/Changed part numbers in the parts catalog.
Modified table 1–1.
Updated various graphics.
Added:
v New SureMark Three-Station printer USB Models GB3, GB5 and GE3
information has been added.
v Table 1-1 on page 1-2 has been updated that shows the Printer Model Numbers
and the main characteristics of the models.
v Updated Assembly 14 in parts listing.
Added information for:
v The printer for Greece and Turkey
v New security shield for Argentina
v Argentina paper specification.
August 2001
Updates include:
Corrections to parts catalog
Model clarifications to chapter 1
Various minor changes throughout.
Updates for Models TN3 and TN5 information and Models GR3 and GR5
information has been added.
A table has been added that shows the Printer Model Numbers and the main
characteristics of the various models.
Includes information about how to service the Argentine printer’s power supply.
Includes information about the utility service diskette and how to use it when you
change the main logic card on the DI-less model.
Your feedback is important in helping us to provide the most accurate and
high-quality information. Please take a few moments to tell us what you think about
this book. The only way for us to know if you are satisfied with our books, or how
we might improve their quality is through feedback from customers like you. If you
have any comments about this book, please fill out one of the forms at the back of
this book and return it by mail, by fax, or by giving it to an IBM representative. If
applicable, include a reference to the specific location of the text on which you are
commenting. For instance, include the page or table number. If you desire an
answer to a query, please include your name and either your address, FAX number,
or telephone number.
Between major revisions of this manual we may make minor technical updates. The
latest softcopy version of this manual is available under Publications on the IBM
Retail Store Solutions Web site.
Before you begin to install this product, read the safety information in IBM
Safety Information — Read This First, GA27-4004. This booklet describes safe
procedures for cabling and plugging in electrical equipment.
Gevaar:
Voordat u begint met de installatie van dit produkt, moet u eerst de
veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees diteerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op
een veilige manier moet bekabelen en aansluiten.
Perigo:
Antes de começar a instalar este produto, leia as informações de segurança
contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004.
Esse folheto descreve procedimentos de segurança para a instalação de
cabos e conexões em equipamentos elétricos.
Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i
Sikkerhedsforskrifter—Lœs dette først GA27-4004. Vejledningen beskriver den
fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.
Gevaar
Voordat u begint met het installeren van dit produkt, dient u eerst de
veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM SafetyInformation — Read This First, GA27-4004. In dit boekje vindt u veilige
procedures voor het aansluiten van elektrische appratuur.
VAARA
Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa
Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa
on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti.
xviiiThree Station Printer: Service
Updated August 13, 2003
Danger
Avant d’installer le présent produit, consultez le livret Informations pour la
sécurité–Lisez-moi d’abord , GA27-4004, qui décrit les procédures à respecter
pour effectuer les opérations de câblage et brancher les équipements
électriques en toute sécurité.
Vorsicht
Bevor mit der Installation des Produktes begonnen wird, die
Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form
GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für
das Verkabeln und Anschlieβen elektrischer Geräte.
Vigyázat
Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety
Information — Read This First, GA27-4004 könyvecskében leírt biztonsági
információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell
megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
Pericolo
prima di iniziare l’installazione di questo prodotto, leggere le informazioni
relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Primeinformazioni da leggere in cui sono descritte le procedure per il cablaggio ed il
collegamento di apparecchiature elettriche.
Safety informationxix
Updated August 13, 2003
Fare
Før du begynner å installere dette produktet, må du lese
sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette først, GA27-4004
som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.
Perigo
Antes de iniciar a instalação deste produto, leia as informações de segurança
Informações de Segurança—Leia Primeiro, GA27-4004. Este documento
descreve como efectuar, de um modo seguro, as ligações eléctricas dos
equipamentos.
Peligro
Antes de empezar a instalar este producto, lea la información de seguridad en
Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento
describe los procedimientos de sequridad para cablear y enchufar equipos
eléctricos.
Varning—livsfara
Innan du börjar installera den här produkten bör du läsa
säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först,
GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.
xxThree Station Printer: Service
Updated August 13, 2003
IBM
IBM
GA27-4004
GA27-4004
Safety informationxxi
Updated August 13, 2003
xxiiThree Station Printer: Service
Updated August 13, 2003
Safety informationxxiii
Updated August 13, 2003
xxivThree Station Printer: Service
Updated August 13, 2003
Chapter 1. Introduction
Available model designations ...................1-1
Model TNx non-fiscal printer application ..............1-3
Model GRx, GBx, and GE3 fiscal printer application ..........1-3
Features available for the 4610 Three-Station printer.........1-3
Differences in the Models TNx printers and the Model GRx, GBx and GE3
printers.........................1-4
Printer overview ........................1-5
Communications overview....................1-6
Communications requirements ..................1-6
Communication interfaces – for Models TNx .............1-6
RS-232/RS-485 connections for Models TNx............1-7
Communication interface baud rates................1-8
Physical requirements ......................1-9
Temperature and humidity limits for all models ............1-9
Physical dimensions of all models................1-9
Hardware requirements ....................1-11
Software requirements .....................1-11
Operating system levels for Models TNx ..............1-11
Operating system levels for Models GRx..............1-11
Miscellaneous information ....................1-12
Resident code pages .....................1-12
Bar codes .........................1-12
Resources on the internet ...................1-12
Limitations ..........................1-13
User responsibilities ......................1-13
Available model designations
The IBM SureMark Three-Station printers are available for fiscal and non-fiscal
applications. The various models are shown below with the model number
designations and the features that are included in each model. Refer to this chart
for details of the model numbers and the features associated with each model. The
references to the printers in this document that apply to all models of printers are
designated as TNx (for models TN3, TN4, and TN5) or GRx (for models GR3 and
GR5), GBx (for models GB3 and GB5) or model GE3.