12/24 GB, DDS/3 4mm
Internal Tape Drive
User's Guide
OPTIONS
by IBM
Note: If you are using this product in the United States, Canada, or Puerto Rico, be sure to read the information under Appendix E,
“Product Warranty” on page 3-15 before using this information and the product it supports.
For all other countries, the warranty terms and conditions applicable in the country of purchase are available from IBM or your reseller.
First Edition (September 1997)
The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication
at any time.
It is possible that this publication may contain reference to, or information about, IBM products (machines and programs), programming, or services that are not
announced in your country. Such references or information must not be construed to mean that IBM intends to announce such IBM products, programming, or
services in your country.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative.
Copyright International Business Machines Corporation 1997. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP
Schedule Contract with IBM Corp.
Contents
Safety: Read First . . . . . . . . . . . . . . . . . . . . . . . v
About This Book ........................ vi
Part 1: Quick Installation Guide ................................................ 1-1
Part 2: User's Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Product Description . . . . . . . . . . . . . . . . . . . . . 2-1
Before You Begin ....................... 2-1
Backup and Restore Server Software .............. 2-2
Installing the Drive ...................... 2-3
Step 1. Selecting a SCSI ID .................. 2-3
Step 2. Preparing for Installation ................ 2-3
Step 3. Setting the SCSI ID .................. 2-4
Step 4. Mounting the Drive .................. 2-5
Step 5. Connecting Cables and Terminating the Chain ..... 2-6
Step 6. Completing the Installation ............... 2-7
Step 7. Updating the Configuration .............. 2-7
Part 3: Appendixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Appendix A. Safety Information . . . . . . . . . . . . . . 3-1 Appendix B. Cartridge Format Compatibility ...... 3-11
Copyright IBM Corp. 1997 iii
Step 8. Installing Backup and Restore Software ........ 2-7
Using the Drive ........................ 2-8
Using the Indicator Lights ................... 2-8
Loading and Unloading Data Cartridges ............ 2-9
Cleaning the Drive ...................... 2-10
Packing the Drive ...................... 2-10
Appendix C. Product Specifications . . . . . . . . . . . . 3-11
Appendix D. Help and Service Information ........ 3-13
Step 1: Troubleshooting . . . . . . . . . . . . . . . . . . . 3-13
Step 2: Preparing for the Call ................ 3-14
Step 3: Placing the Call to IBM ............... 3-14
Appendix E. Product Warranty . . . . . . . . . . . . . . 3-15
Appendix F. Notices and Trademarks ........... 3-17
iv 12/24 GB DDS/3 4 mm Internal Tape Drive
About This Book
This manual contains information on the 12/24 GB DDS/3 4 mm
Internal Tape Drive. The manual is divided into the following parts:
Part 1 contains:
Abbreviated installation and usage instructions in the following
languages:
English German
French Spanish
Italian Brazilian Portuguese
Japanese
Part 2 contains:
Product description
Detailed installation instructions
Detailed usage information
Part 3 contains:
Safety information
Product specifications
Help and Service information
Warranty
Notices and trademarks
Note: The illustrations in this manual might be slightly different from
your hardware.
vi 12/24 GB DDS/3 4 mm Internal Tape Drive
Part 1: Quick Installation Guide
The 12/24 GB1 DDS/3 4 mm Internal Tape Drive is a SCSI-2 Fast
tape drive for backing up and restoring data and archiving files. In
addition to the User's Guide, the option package contains the
following:
12/24 GB DDS/3 4 mm Internal Tape Drive, with white 5.25-inch
bezel attached
One data cartridge
One cleaning cartridge
Four M3 x 0.5 x 6 mm mounting screws
One SCSI converter for attaching a 50-pin device to a 68-pin
cable
Two 3.5-inch bezels, one white and one black
One black 5.25-inch bezel
Contact your place of purchase if an item is missing or damaged. Be
sure to retain your proof of purchase and packing material. They
might be required to receive warranty service.
1
GB equals one billion bytes when referring to storage capacity.
The following section is an overview of the installation instructions.
For more detailed information and a list of tested server backup and
restore software, see “Backup and Restore Server Software” on
page 2-2.
CAUTION: Read the Safety Information in Appendix A,
page 3-1, before installing this product.
Installing the Drive
Follow these instructions to install your tape drive:
1. All devices attached to a SCSI adapter must have a unique SCSI
identification number (ID). Select a SCSI ID for the tape drive in
the range of 0 to 6. The SCSI ID must be one that is supported
by your SCSI host adapter. The tape drive is shipped with the
SCSI ID preset to 0. Do not assign an ID of 7 because this is
normally used for the SCSI host adapter.
2. Turn off all attached devices. Turn off the computer. Unplug the
Copyright IBM Corp. 1997
1-1
power cords for the computer and all attached devices; then open
the computer.
3. Before opening the static-protective bag containing the tape drive,
touch the bag to an unpainted metal surface on the computer for
at least two seconds. This will drain any accumulated static
electricity from the bag and your body. Remove the drive from
the static-protective bag. If you must put the drive down, place
the drive on the static-protective bag. Do not touch any exposed
components on the drive.
To install the drive, refer to the following drive backpanel
illustration.
Jumper ON Jumper OFF
Pin 7 Omitted
15
16
13
14
11
12
9
10
5
7
6
8
.1/SCSI ID area
.2/Active Termination Enabled
.3/Termination Power On
3
1
2
4
.1/SCSI connection
.2/Jumper block
.3/Power connection
4. Use the jumper block .2/ to set your SCSI ID. The following
illustration shows the ON and OFF positions for the jumpers.
1-2 12/24 GB DDS/3 4 mm Internal Tape Drive
Area .1/ is where you will set your SCSI ID. Refer to the
following table in order to determine the settings required:
Pins 5-6 Pins 3-4 Pins 1-2 SCSI ID
Off Off Off 0
Off Off On 1
Off On Off 2
Off On On 3
On Off Off 4
On Off On 5
On On Off 6
On On On 7
5. Determine if you have a 3.5-inch bay or a 5.25-inch bay for
installation. If you have a 5.25-inch bay available, use the tape
drive as it is, or you can use the black 5.25-inch bezel which is
included in your option package. If you only have a 3.5-inch bay
available, remove the side rails on the tape drive and replace the
5.25- bezel with either of the included 3.5-inch bezels, as
illustrated in the following picture.
of mounting positions. There are two holes .1/ .2/ in each set;
use only one set of mounting holes. The following illustration
shows the mounting holes on only one side of the drive.
Insert each of the screws through a drive-bay mounting hole into
a threaded screw hole on the tape drive; then tighten with a
screwdriver.
7. To install the cables, refer to the following illustration:
6. Mount the tape drive in either a horizontal or vertical position.
The drive has two sets of mounting holes to allow for a number
Part 1: Quick Installation Guide 1-3
When you connect SCSI drives to the SCSI adapter, start with the
SCSI connector on the cable that is farthest from the adapter.
Then, with each additional device, work your way in from the far
end back towards the adapter. Connecting the devices in this
order ensures the best possible signal quality. Connect the SCSI
and power cables to the tape drive connectors. Ensure that pin 1
of the SCSI cable aligns with pin 1 of the SCSI connector. Pin 1
is usually a different color than the other pins so that it can be
easily identified. If your SCSI cable is a different size than the
connector on your tape drive, use the converter that is included in
the option package. For more information, see “Step 5.
Connecting Cables and Terminating the Chain” on page 2-6.
8. If the tape drive is the last device on the SCSI chain, the chain
must be terminated at the drive. To terminate the SCSI chain,
you must set the Active Termination Enabled jumper to ON. To
locate the Active Termination Enabled jumper, refer to the
illustration on page 1-2. There is also an illustration on page 1-2
which shows how to set jumpers to ON or OFF.
9. Replace the computer cover and secure it in place. Reconnect the
power cord and any other signal cables. Turn on all attached
devices; then turn on the computer. Ensure that the appropriate
advanced SCSI programming interface (ASPI) device drivers are
installed to support the tape drive. These device drivers are
usually provided with the SCSI adapter. You might need to
reconfigure your SCSI adapter. See the documentation that
comes with your computer or adapter.
10. After the power is turned on, or after any power reset, the tape
drive performs a power-on self test. This is indicated by both
LEDs blinking for about 5 seconds. It is important to make sure
the drive is empty during the self-test. Do not try to insert a
cartridge into the tape drive during the self-test.
11. Install your backup and restore software. Follow the installation
and operating instructions included with your software to begin
using the tape drive. For more information, see “Backup and
Restore Server Software” on page 2-2.
12. If your computer does not recognize your tape drive during the
computer’s power-on self test (POST) or if you receive startup
errors, run the configuration-setup utility program as described in
the documentation that comes with your computer.
1-4 12/24 GB DDS/3 4 mm Internal Tape Drive
Using the Drive
The following section is an overview of the instructions for using your
tape drive. For more detailed information, see “Using the Drive” on
page 2-8.
The indicator lights on the drive front panel are:
Left (green): This light indicates cartridge status. When the light
is on, the cartridge is inserted and ready for use. When flashing,
the drive requires cleaning or the cartridge needs to be replaced.
Right (amber): This light indicates drive status. When the light
is on, the drive is reading or writing to tape. When the light is
flashing, a hardware fault has occurred. If this happens, the drive
might need to be replaced. See the warranty in Appendix E, or
contact your IBM reseller.
For writing data, use only IBM 59H3465 data cartridges. For more
information on compatible cartridges, see Appendix B.
On the back of the data cartridge, set the switch to the right for
write-protect or to the left for write-enable. Insert the data cartridge
into the drive. When the left indicator light comes on, the tape drive
is ready for read and write operations. To unload a cartridge, press
the unload button.
When the left indicator light flashes, the tape drive requires cleaning.
Clean the drive as soon as possible after the indicator light begins
flashing. To clean the tape drive, insert the cleaning cartridge which
comes with your drive. For more information, see “Cleaning the
Drive” on page 2-10.
Part 1: Quick Installation Guide 1-5
Part 2: User's Guide
Product Description
The 12/24 GB8 DDS/3 4 mm Internal Tape Drive is a Fast SCSI-2
tape drive for backing up and restoring data and archiving files. Tape
cartridges can each store 12 GB of data. If you use data compression,
you might store up to 24 GB on a cartridge at a transfer rate of up to
7 GB an hour, depending on the data content.
In addition to the User's Guide, the option package contains:
12/24 GB DDS/3 4 mm Internal Tape Drive
One data cartridge
One cleaning cartridge
Four M3 x 0.5 x 6 mm mounting screws
One SCSI converter for attaching a 50-pin device to a 68-pin
cable
One 3.5-inch bezel
8
GB equals one billion bytes when referring to storage capacity.
Before You Begin
To install this drive, you must have the following:
Single-ended SCSI host adapter meeting the SCSI-2 Fast
standards
Documentation for your computer, SCSI bus adapter, or external
enclosure
Screw driver for the mounting screws
Flat-nose pliers to remove and set jumpers (optional)
Backup and restore software
Device drivers
Copyright IBM Corp. 1997
2-1
Backup and Restore Server Software
The tape drive has been tested with the following server backup and
restore software:
Software for Windows NT
Cheyenne ARCserve v 6.0 for Windows NT
Seagate Backup Exec v 6.0 Rev 90 for Windows NT
Microsoft NT 3.51 (native tape support)
Microsoft NT 4.0 (native tape support)
Software for Windows 95
Seagate Backup Exec v 2.0 for Windows 95
Seagate DTA v 2.05 for Windows 95
Software for NetWare
Cheyenne ARCserve v 6.0 for NetWare
Seagate Backup Exec v 7.01b for NetWare
Software for OS/2
IBM ADSM/2 for OS/2
Seagate Sytos Premium v 2.2 for OS/2
Software for SCO
Legato Networker v 5.0 for SCO
Note: Backup software manufacturers continually change which
devices are supported by their software. If your specific software is
not shown above, contact your software manufacturer for updated
information.
2-2 12/24 GB DDS/3 4 mm Internal Tape Drive
Installing the Drive
For more information, refer to the documentation that comes with your
computer or SCSI bus adapter.
Follow these steps to install the tape drive.
Step 1. Selecting a SCSI ID
Each device on a SCSI bus must have its own SCSI ID. You can
select a SCSI ID for the tape drive in the range of 0 to 7. The SCSI
ID must be one that is supported by your SCSI host adapter. Refer to
your SCSI host adapter documentation for the range of and the relative
priority of the IDs supported. The tape drive is shipped with the SCSI
ID preset to 0.
Follow these guidelines to select a SCSI ID:
Assign the tape drive to the lowest priority ID available.
Assign the higher-priority ID numbers to those devices that are
most often used or are faster than other devices in the chain.
Do not assign an ID of 7 because this is normally the highest
priority ID and it is used for the SCSI host adapter.
If you are installing the tape drive in a RAID storage enclosure,
the lowest SCSI IDs might be reserved for hard disk drives.
Assign the tape drive to the lowest available SCSI ID.
Depending on your computer, there are several ways to view your
current SCSI ID setting:
For most IBM computers, press F1 during the startup, after the
memory check completes.
Use your SCSI adapter’s utility programs, if available.
Inspect the installed SCSI devices to see how the IDs are set.
Step 2. Preparing for Installation
Refer to the drive backpanel illustration during installation.
The tape drive components are:
.1/ SCSI connector
.2/ Jumper block
.3/ Power connector
To prepare for installation:
1. Turn off all attached devices. Turn off the computer. Unplug the
power cords for the computer and all attached devices; then open
the computer. For specific information on opening your computer
refer to the documentation that comes with your computer.
Attention: Tape drives are sensitive to static electricity discharge.
The drives are wrapped in a static-protective bag to prevent damage.
Part 2: User's Guide 2-3
2. Before opening the static-protective bag containing the tape drive,
touch the bag to an unpainted metal surface on the computer for
at least two seconds. Make sure to touch a metal surface before
touching the drive, to ground any accumulated static energy.
Remove the drive from the static-protective bag. If you must put
the drive down, place the drive on the static-protective bag.
Step 3. Setting the SCSI ID
Use the jumper block, .2/ in the back panel illustration on page 2-3,
to set your SCSI ID. To set your jumpers, refer to the following
illustrations. Remove and position jumpers to obtain the ID. If
necessary, use a pair of flat-nose pliers to remove the jumpers. The
following illustration shows the ON and OFF positions for jumpers.
Pin 7 Omitted
13
15
16
14
9
11
12
10
5
3
7
6
8
1
2
4
.1/SCSI ID area
.2/Active Terminator Enabled
.3/Termination Power On
Area .1/ on the jumper block, above, is where you will set your SCSI
ID. Refer to the following table in order to determine the settings
required:
Jumper ON Jumper OFF
2-4 12/24 GB DDS/3 4 mm Internal Tape Drive
Pins 5-6 Pins 3-4 Pins 1-2 SCSI ID
Off Off Off 0
Off Off On 1
Off On Off 2
Off On On 3
On Off Off 4
On Off On 5
On On Off 6
On On On 7
Step 4. Mounting the Drive
Mount the tape drive and then firmly attach the signal and power
cables to it. If there is insufficient working space to attach the
connectors after mounting the drive, attach the cables first. To mount
the drive:
1. Locate an available bay or space in your computer to mount the
tape drive. The drive can be mounted in either a horizontal or
vertical position. Remove the cover plate from the bay selected.
2. The drive housing has two sets of four mounting holes .1/ .2/
to provide a number of mounting positions. Use one of the two
sets of mounting holes that provides the best fit and mounts the
drives securely. The illustration shows the pairs of hole on only
one side of the drive.
3. Align the drive-bay screw holes with the threaded holes in the
drive housing. When mounting the tape drive, follow these
guidelines:
Use all four holes in whichever set you choose; do not use
combinations of mounting holes from different sets.
Ensure that no objects such as screw heads, cables, or
adjacent devices are pressing against the frame.
Ensure no obstruction blocks the ventilation slots on the
bottom and at the rear of the tape drive.
Use only one set of mounting holes.
Part 2: User's Guide 2-5
Step 5. Connecting Cables and Terminating the Chain
To attach the SCSI and power cables to the tape drive:
1. Locate the SCSI bus cable (often a 68-pin ribbon cable). One
end of the cable connects to the SCSI host adapter that can be on
the computer system board or an adapter installed in an expansion
slot. The other end can have several connectors for attaching
devices.
2. Locate an available SCSI connector at the opposite end of the bus
cable from the SCSI host adapter. Use all empty bus connectors
at the end farthest from the adapter first to ensure better signal
quality. Attach the SCSI bus cable to the tape drive. The tape
drive has a 50-pin connector. If your SCSI cable has a 68-pin
connector, use the included 68-pin to 50-pin converter. Connect
the cable to the 68-pin side of the converter and connect the
converter to the tape drive Ensure that pin 1 of the SCSI cable
aligns with pin 1 of the SCSI connector. Pin 1 is often a
different color than the other pins to make it easier to identify.
3. The following example shows a bus cable with two devices on it.
The last device.1/on a bus cable must terminate the device chain.
1
If the tape drive is the last device on the SCSI chain, the chain
must be terminated at the drive.
To terminate the SCSI chain, set the “Active Termination
Enabled” jumper (pins 11-12) to ON. For more information, refer
to the illustrations on page 2-4.
If you install the device in an external storage enclosure and the
device is at the end of the SCSI chain, refer to your enclosure
documentation on termination. The enclosure might have a
terminator on a connector outside the enclosure.
Attention: Do not force the power cable into the tape drive power
connector. If the power cable is upside down and you force the
connection, you might damage the drive.
4. Connect the power cable connector to the four-pin connector on
the tape drive. If all the power cables are in use, purchase a
power-splitting cable at your computer dealer.
2-6 12/24 GB DDS/3 4 mm Internal Tape Drive
Step 6. Completing the Installation
Step 8. Installing Backup and Restore Software
Check your work before closing the computer.
1. Be sure that the power and interface connectors are securely
attached. Be sure that the cables are neatly routed. Be sure that
the air vents to the power supply are not blocked.
2. Replace the computer cover and secure it in place. Reconnect the
power cords and cables.
3. Turn on all attached devices; then turn on the computer.
Ensure that the appropriate Advanced SCSI Programming
Interface (ASPI) drivers are installed to support the tape drive.
Drivers should be provided with the SCSI host adapter.
Step 7. Updating the Configuration
For many computers, the power-on self-test (POST) and the
configuration-setup utility program automatically recognize the new
tape drive. However, you might have to answer questions about your
system changes when you restart (boot) your computer.
If your host computer does not recognize the tape drive after startup or
you receive startup errors, run the configuration-setup utility program
as described in the documentation that comes with your computer.
Install your backup and restore tape software. See “Backup and
Restore Server Software” on page 2-2 for more information. Follow
the installation and operating instructions included with your software
to begin using the tape drive.
Part 2: User's Guide 2-7
Using the Drive
happens, the tape drive might need to be replaced. Refer to the
warranty in Appendix E, or contact your IBM reseller.
This illustration shows the drive front panel:
.1/ Tape drive door
.2/ Unload button
.3/ Right indicator light
.4/ Left indicator light
Using the Indicator Lights
The indicator lights .3/ .4/ are:
Left (green): This light indicates cartridge status. When this
light is on, the cartridge is inserted and ready for use. When this
light is flashing, it indicates that the tape drive needs cleaning or
that the cartridge needs to be replaced.
Right (amber): This light indicates drive status. When this light
is on, the tape drive is reading or writing to tape. When this light
is flashing, it indicates that a hardware fault has occurred. If this
The following table describes the indicator light combinations that
occur during tape operation.
2-8 12/24 GB DDS/3 4 mm Internal Tape Drive
LED Action Meaning
Amber On The tape drive is
reading or writing to
tape.
Amber Flashing rapidly A hardware fault
occurred.
Green On A cartridge is
inserted and does not
generate errors.
Green Flashing slowly A cartridge is
inserted and
generates errors
beyond a predefined
error threshold. Use
your enclosed
cleaning cartridge to
clean the heads. If
the problem persists,
replace the data
cartridge.
Green Flashing rapidly The drive could not
write to tape
correctly. Use your
enclosed cleaning
cartridge to clean the
heads. If the
problem persists,
replace the data
cartridge.
Loading and Unloading Data Cartridges
Use only IBM 59H3465 data cartridges or other equivalent IBM
approved data cartridges.
When the indicator lights are off, the tape drive is ready to accept a
cartridge. Do not insert a data cartridge if the tape drive is still
performing its power-on self-test.
To load a cartridge:
1. Set the cartridge for write-protect .1/ or write-enable .2/.
2. Insert the cartridge into the door .3/, as shown in the following
illustration.
Part 2: User's Guide 2-9
The tape drive loads the tape in approximately 20 seconds. When
the green indicator light is on, the tape drive is ready for read and
write operations.
To unload a cartridge, press the unload button.4/. The tape drive
performs the following actions when you unload a cartridge:
Completes any command in process
Writes any buffered information to tape
Rewinds the tape to the beginning
Unloads the tape and ejects the cartridge
Note: The time between pressing the unload button and cartridge
ejection might be several seconds. Do not turn off your computer
during this time.
Cleaning the Drive
When the left (green) indicator light is flashing slowly the tape drive
requires cleaning. Clean the drive as soon as possible after the
indicator light turns on.
Clean the tape drive more often if you are using a lot of new tapes or
if you are operating in an environment which contains a lot of dust or
other particulate matter that could contaminate the magnetic tape.
To clean the tape drive, insert a cleaning cartridge (IBM 59H3090).
When the cleaning is finished, the tape drive turns off the green
indicator light and ejects the cleaning cartridge.
Packing the Drive
If you are shipping the tape drive to another location or returning it for
repair, pack the tape drive in its original shipping container and
packing materials.
Attention: To avoid damaging the tape drive and voiding your
warranty, use the original shipping materials. If you are returning the
tape drive for service, remove and keep all cartridges, cables, and
terminators.
2-10 12/24 GB DDS/3 4 mm Internal Tape Drive
Appendix B.
Appendix C.
Cartridge Format Compatibility
You can use tape cartridges from other tape drives with the 12/24 GB
DDS/3 4 mm Internal Tape Drive if the cartridge format is compatible.
The following table lists compatible cartridge formats.
Cartridge Format Compatibility
DDS-3 (125 m) Read and Write
DDS-2 (120 m) Read and Write
DDS (90 m) Read and Write
DDS (60 m) Read and Write
The 12/24 GB DDS/3 4 mm Internal Tape Drive requires media
recognition system (MRS) data cartridges. Non-MRS metal particle
(MP) cartridges can be read, but they might affect the long term
reliability of the tape drive.
Product Specifications
This appendix includes the following specifications and requirements:
Typical Data Capacity
Power Specifications
Typical Data Transfer Rates
Environmental Specifications
SCSI Cable Specifications
Typical Data Capacity
Tape Length Uncompressed Data Compressed Data
60 m 1.3 GB 2.6 GB
90 m 2 GB 4 GB
120 m 4 GB 8 GB
125 m 12 GB 24 GB
9
9
Assumes a 2:1 compression ratio; actual compression ratio depends on data type.
Part 3: Appendixes 3-11
Power Specifications Environmental Specifications
DC Voltage +12 v dc +5 v dc Operational Nonoperational
Voltage Tolerance + or − 10% + or − 7% Temperature Range +41° to +113°F
Operational Current 250 milliamps 600 milliamps
Standby Current 50 milliamps 550 milliamps
Peak 600 milliamps 800 milliamps
Ripple, Peak to Peak <= 100 mv <= 100 mv
Standby Power
< 3.3 watts < 2.2 watts
Dissipation
Operating Power
< 5.5 watts < 5.5 watts
Relative Humidity 20% to 80%;
Maximum Wet Bulb
Temperature
Altitude −100 m to +4575 m
(+5°C to +45°C)
noncondensing
78.8°F (26°C)
maximum
(−330 ft to +15000
ft)
−40° to +149°F
(−40° to +65°C)
0% to 90%;
noncondensing
No condensation
−300 m to +15200 m
(−985 ft to +49900
ft)
Dissipation
Typical Sustained Data-Transfer Rates
Compressed Data 2.2 MB10 per second
Uncompressed Data 1.1 MB per second
10
MB equals one million bytes when referring to storage capacity.
3-12 12/24 GB DDS/3 4 mm Internal Tape Drive
SCSI Cable Specifications
Connector 68-pin male, shielded, AMP
786090-7
Maximum length 3 m (10 ft)
A maximum cable length of 6 m
(19.7 ft) is acceptable if the
transfer rate is less than 5 MB per
second.
SCSI restrictions 6 m - up to 10 MB per second
3 m - up to 20 MB per second
with up to 3 devices on the cable
1.5 m - up to 20 MB per second
with 4 or more devices on cable
Appendix D.
Help and Service Information
Before calling, please prepare for your call by following these steps.
Step 1: Troubleshooting
You might be able to solve the problem yourself. If you observe one
of the following problems, one of the associated responses might fix
the problem.
Software doesn't recognize the tape drive.
Check for proper termination of the SCSI bus. The SCSI bus
must be terminated at both ends, and only at the ends.
Check for conflicting SCSI ID settings. Each SCSI ID must be
unique on the SCSI chain.
Ensure that the appropriate Advanced SCSI Programming
Interface (ASPI) device drivers are installed to support the tape
drive. Device drivers usually are provided with the SCSI host
adapter.
Tape operation is unreliable.
Clean the tape heads
Try another tape cartridge
Drive fails with a flashing amber indicator light.
A hardware fault has occured. Contact the HelpCenter for assistance.
Part 3: Appendixes 3-13
Step 2: Preparing for the Call
Step 3: Placing the Call to IBM
To assist the technical support representative, have available as much
of the following information as possible:
1. Computer manufacturer and computer model
2. Option name: 12/24 GB DDS/3 4 mm Internal Tape Drive
3. Proof of purchase
4. Exact wording of the error message (if any)
5. Description of the problem
6. Hardware and software configuration information for your system
7. Error information or error code shown on the LCD (if any)
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
Technical support is available during the warranty period to answer
any questions about your new IBM option. Support response time will
vary depending on the number and nature of calls received.
For the support telephone number and support hours by country, refer
to the following table or to the enclosed technical support insert. If
the number is not provided in the table or insert, contact your IBM
reseller or IBM marketing representative.
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
Puerto Rico 1-800-772-2227
United States 1-800-772-2227
11
11
Excluding certain holidays.
3-14 12/24 GB DDS/3 4 mm Internal Tape Drive
Appendix E.
Product Warranty
The following warranty information applies to products purchased in the United
States, Canada, and Puerto Rico. For warranty terms and conditions for
products purchased in other countries, see the enclosed Warranty insert, or
contact your IBM reseller or IBM marketing representative.
International Business Machines Corporation Armonk, New York, 10504
Statement of Limited Warranty
The warranties provided by IBM in this Statement of Limited Warranty apply
only to Machines you originally purchase for your use, and not for resale, from
IBM or your reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them.
Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. If you have any questions, contact IBM
or your reseller.
Machine: 12/24 GB DDS/3 4 mm Internal Tape Drive
Warranty Period*: Two Years
*Contact your place of purchase for warranty service information.
Production Status
Each Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine's production status, IBM's warranty terms
apply.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your receipt is the Date of Installation, unless
IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if authorized by IBM, will
provide warranty service under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
For IBM or your reseller to provide warranty service for a feature, conversion,
or upgrade, IBM or your reseller may require that the Machine on which it is
installed be 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion,
or upgrade. Many of these transactions involve the removal of parts and their
return to IBM. You represent that all removed parts are genuine and unaltered.
A part that replaces a removed part will assume the warranty service status of
the replaced part.
If a Machine does not function as warranted during the warranty period, IBM
or your reseller will repair it or replace it with one that is at least functionally
equivalent, without charge. The replacement may not be new, but will be in
good working order. If IBM or your reseller is unable to repair or replace the
Machine, you may return it to your place of purchase and your money will be
refunded.
If you transfer a Machine to another user, warranty service is available to that
user for the remainder of the warranty period. You should give your proof of
purchase and this Statement to that user. However, for Machines which have a
life-time warranty, this warranty is not transferable.
Warranty Service
Part 3: Appendixes 3-15
To obtain warranty service for the Machine, you should contact your reseller or
call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call
IBM at 1-800-565-3344. You may be required to present proof of purchase.
IBM or your reseller will provide certain types of repair and exchange service,
either at your location or at IBM's or your reseller's service center, to restore a
Machine to good working order.
When a type of service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item. Before IBM or your
reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service. You also
agree to ensure that the Machine is free of any legal obligations or restrictions
that prevent its exchange.
You agree to:
1. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service
request procedures that IBM or your reseller provide,
b. secure all programs, data, and funds contained in a Machine, and
c. inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM's possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
The warranties may be voided by misuse, accident, modification, unsuitable
physical or operating environment, improper maintenance by you, removal or
alteration of Machine or parts identification labels, or failure caused by a
product for which IBM is not responsible.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO
YOU. IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES
APPLY AFTER THAT PERIOD.
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part or other
liability you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable only for:
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages or loss, up to the greater of
U.S. $100,000 or the charges (if recurring, 12 months' charges apply) for
the Machine that is the subject of the claim.
3-16 12/24 GB DDS/3 4 mm Internal Tape Drive
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF
THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU
FOR LOSSES OR DAMAGES (OTHER THAN THOSE UNDER
THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE
TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF IBM OR YOUR RESELLER IS INFORMED
OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.
Appendix F.
Notices and Trademarks
Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not intended
to state or imply that only that IBM product, program, or service may be used.
Subject to IBM’s valid intellectual property or other legally protectable rights,
any functionally equivalent product, program, or service may be used instead of
the IBM product, program, or service. The evaluation and verification of
operation in conjunction with other products, except those expressly designated
by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject matter in
this document. The furnishing of this document does not give you any license
to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
500 Columbus Avenue
Thornwood, NY 10594
U.S.A.
Part 3: Appendixes 3-17
Trademarks
The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:
IBM
OS/2
Micro Channel
The following terms are trademarks of other companies:
NetWare Novell, Inc.
Novell Novell, Inc.
SCO The Santa Cruz Operation, Inc.
Seagate Seagate Technology, Inc.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks
or registered trademarks of Microsoft Corporation.
Other company, product, or service names may be trademarks or service marks
of others.
3-18 12/24 GB DDS/3 4 mm Internal Tape Drive
IBM
Part Number: 4305342
Printed in U.S.A.
43ð5342
Loading...