Before using this information and the product it supports, be sure to read the general information under “Notices”.
First Edition: January 2002
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MANUAL ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
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Index ................................................................................................ 204
vi
1
Printer overview
The following illustration shows the laser printer.
Standard
output bin
Front door
Standard tray
Upper right
access door
(redrive area)
Lower right
access door
(fuser area)
7
The following illustration shows the printer configured with a duplex unit and three optional 500-sheet
drawers.
Duplex unit
500-sheet
drawers
The following illustration shows the printer configured with a duplex unit, one optional 500-sheet
drawer, and one optional 2000-sheet drawer.
Duplex unit
500-sheet
drawer
2000-sheet
drawer
8
Understanding the printer operator
2
panel
The operator panel has five buttons, a display, and a light that flashes when the printer is processing a
job indicated by the Busy message.
Ready
Display
1
Menu
Operator panel buttons
ButtonFunction
Go
MenuPress Menu to:
Press Go to:
• Return to the Ready state if the printer is offline (the Ready message does not appear on
the display).
• Exit printer menus and return to the Ready state.
• Clear some operator panel messages.
• Resume printing after loading paper or clearing paper jams.
•Exit Power Saver.
If you have changed printer settings from the operator panel menus, press
a job to print. The printer must display Ready for jobs to print.
• Take the printer offline (out of the Ready
offline, press Menu to scroll through the menus and menu items.
• List the menu items in the Job Menu (during Busy state).
For menu items that have numerical values, such as Copies, press and hold
through the list of values. Release the button when the number you want appears.
If you see a Menus Disabled message, you will not be able to change default settings. You
can still clear messa ges an d sele ct i tems fro m the Job M enu when p rinting . When y ou send a
job to print, change printer properties to select the settings you want for your job.
2
Select 3Return
Go5Stop
4
6
Go before sending
state) and enter the menus. When the prin ter is
Menu to scroll
9
ButtonFunction
Select
Press Select to:
• Open the menu shown on the second line of the display.
• Save the displayed menu item as the new user default setting.
• Clear certain messages from the display.
• Continue printing after the Change <x> message appears. See Change <x> for more
information.
Return
Stop
Press Return to go back to the previous menu level or menu item.
Press Stop at the Ready, Busy , or Waiting message to temporarily take the printer offline.
The message changes to Not Ready. No data is lost.
Go to return the printer to the Ready, Busy, or Waiting state.
Press
1, 2, 3, 4, 5, 6
Use the numbers loc ated ne xt to the na mes of the b uttons to enter y our persona l identific ation
number (PIN) after you send a confidential job.
See the menu map for a brief overview of the printer menus available from the operator panel.
10
3
Sending a job to print
To print a job from a typical Windows application:
1Open the file you want to print.
2From the File menu, select Print.
3Verify that the correct printer is selected in the dialog box.
4Modify the printer settings as appropriate (such as the pages you want to print or the number
of copies).
Note: Click Properties or Setup to adjust printer settings not available from the first
screen, and click OK.
5Click OK or Print to send the job to the selected printer.
11
4
Canceling a print job
Cancel a job from the printer operator panel
If the job you want to cancel is printing, and Busy appears on the display:
1Press Menu until you see Job Menu, and then press Select.
2Press Menu until you see Cancel Job, and then press Select.
Cancel a job from the Windows taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1Double-click the printer icon. A list of print jobs appears.
2Select the job you want to cancel.
3Press Delete on your keyboard.
Cancel a job from a Windows desktop
1Minimize all programs to reveal the contents of the desktop.
2Double-click My Computer.
3Double-click Printers. A list of available printers appears.
4Double-click the printer you selected when you sent the job. A list of print jobs appears.
5Select the job you want to cancel.
6Press Delete on your keyboard.
Cancel a job from a Macintosh computer
When you send a job to print, the icon for your selected printer appears on the desktop.
1Double-click the printer icon on your desktop. A list of print jobs appears.
2Press Control and click the print job you want to cancel.
3Select Stop Queue from the pop-up menu that appears.
12
5
Conserving supplies
Several settings in your application software or on the display let you conserve toner and paper:
For more information,
SupplySettingWhat the setting does
T onerT oner Darknes s in
the Color Me nu
Lets you adjust the amount of toner
released on a shee t of p ape r. The values
range from 1 (lightest setting) to 5
(darkest setting).
see...
Toner Darkness
Paper and
specialty media
Paper and
specialty media
Multipage Print in
the Finishing
Menu
Duplex in the
Finishing Menu
Use your so ftware
application or
printer driver to
send a V erify Print
job.
Use Held Jobs in
the Job Menu to
access you r V erify
Print job.
Prints two or more page images on one
side of a sheet.
Values for Multipage Print are 2 Up, 3 Up,
4 Up, 6 Up, 9 Up, 12 Up, and 16 Up.
Combined with the duplex setting,
Multipage Print lets you print up to 32
pages on one sheet of p ape r (16 im ages
on the front and 16 on the back).
Ava ila ble when you attach an option al
duplex unit.
Lets you examine the first copy of a
multiple-copy job to be sure it is
satisfactory before you print the other
copies. If the job is unsatisfactory, you
cancel the job .
Multipage Print
Duplex
Verify Print
Canceling a print job
Holding a job in the
printer
13
6
Holding a job in the printer
When sending a job to the printer, you can specify in the driver that you want the printer to hold the job
in memory. When you are ready to print the job, you must go to the printer and use the operator panel
menus to identify which held job you want to print.
Note: Print and Hold functions require a minimum of 16MB available printer memory. W e
recommend a minimum of 32MB available printer memory and a hard disk.
To learn more about this function, click a topic:
•Printing and deleting held
jobs
•Recognizing when format
errors occur
•Verifying print jobs
•Accessing held jobs from
the operator panel
•Repeating print jobs at a
later time
•Printing confidential jobs
•Reserving print jobs
Printing and deleting held jobs
Once held jobs are stored in printer memory, you can use the printer operator panel to specify what
you want to do with one or more of the jobs. You can select either Confidential Job or Held Jobs
(Repeat Print, Reserve Print, and Verify Print jobs) from the Job Menu. If you select Confidential Job,
you must enter the personal identification number (PIN) you specified in the driver when you sent the
job. See Confidential jobs for more information.
From either the Confidential Job or the Held Jobs menu items, you have five choices:
•Print All Jobs
•Print A Job
•Delete All Jobs
•Delete A Job
•Print Copies
14
Accessing held jobs from the operator panel
1To access held jobs from the operator panel:
–If the printer is Busy, press Menu and the Job Menu appears.
–If the printer is Ready, continue to step 2.
2Press Menu until you see Held Jobs or Confidential Job on the operator panel display,
depending on the type of job you want to access.
3Press Select.
User Name appears on the first line of the operator panel. The second line displays the names
of users currently associated with Print and Hold jobs.
4Press Menu until you see your user name.
Note: If you are looking for a Confidential Job, you are prompted to enter your PIN. See
Confidential jobs for more information.
5Press Select.
6Press Menu until the action you want to take is on the second line of the operator panel (Print
A Job, Delete A Job, and so on).
7Press Select.
–If you are looking for a particular job, press Menu to scroll through the list of available jobs,
and press Select when the correct job is displayed. An asterisk (*) appears next to the job
name indicating you have chosen to print or delete that job.
–If you are prompted to enter the number of copies you want to print, use the Menu button
to increase or decrease the number on the display, and then press Select.
8Press Go to print or delete specific jobs you have marked.
The printer briefly shows messages indicating what Print and Hold functions it is performing.
Recognizing when format errors occur
If thesymbol appears on the display, it indicates that the printer had trouble formatting one or more
of the held jobs. These formatting problems are most commonly the result of insufficient printer
memory or invalid data that might cause the printer to flush the job.
When asymbol appears next to a held job, you can:
•Print the job. Be aware, however, that only part of the job may print.
•Delete the job. You may want to free up additional printer memory by scrolling through the list
of held jobs and deleting others you have sent to the printer.
If formatting errors are a recurring problem with held jobs, your printer may require more memory.
15
Repeat Print
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in
memory so you can print additional copies later. You can print additional copies as long as the job
remains stored in memory.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer
requires extra memory to process additional held jobs.
Reserve Print
If you send a Reserve Print job, the printer does not print the job immediately, but stores the job in
memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs
menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional
held jobs.
See Printing and deleting held jobs for information.
Ver ify Print
If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested
from the driver in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory
before printing the remaining copies.
See Printing and deleting held jobs if you need help printing the additional copies stored in memory.
Note: Once all copies are printed, the Verify Print job is deleted from printer memory.
16
Confidential jobs
When you send a job to the printer, you can enter a personal identification number (PIN) from the
driver. The PIN must be four digits using the numbers 1–6. The job is then h el d i n print e r m e mo ry unt i l
you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job.
This ensures that the job does not print until you are there to retrieve it, and no one else using the
printer can print the job.
When you select Confidential Job from the Job Menu and then select your user name, the following
prompt is displayed:
Enter PIN:
=____
Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job.
The numbers next to the button names identify which button to press for each digit (1–6). As you enter
the PIN, asterisks are displayed on the operator panel to ensure confidentiality.
Enter PIN
=****
If you enter an invalid PIN, the message No Jobs Found. Retry ? appears. Press
PIN, or press
When you enter a valid PIN, you have access to all print jobs matching the user name and PIN you
entered. The print jobs matching the PIN you entered appear on the display when you enter the Print A
Job, Delete A Job, and Print Copies menu items. You can then choose to print or delete jobs matching
the PIN you entered. (See Printing and deleting held jobs for more information.) After printing the
job, the printer deletes the confidential job from memory.
Stop to exit the Confidential Job menu.
Goto reenter the
17
P aper and specialty media
7
specifications
The following table lists supported paper and specialty media sizes and types for the standard and
optional trays, as well as for the multipurpose feeder. We recommend that you try a limited sample of
any paper or specialty media you are considering using with the printer before purchasing large
quantities.
Supported as selected paper with tray size sensing turned off in the appropriate trays.
2
When selected, the page is formatted for 215.9 x 355.6 mm (8.5 x 14 in.) unless otherwise specified.
3
Load narrow media with the length in the feed direction (portrait).
4
If you print large quanti ties of labels or other gl ossy prin t media , replac e the fuser ho using with a web oil er field
upgrade kit. Contact your point of purchase for more information.
Executive, JIS B5, Folio
Statement
Executive, JIS B5
Letter, A4, A5, Legal,
Executive, JIS B5, Folio
Statement
7¾, 9, 10, DL, C5, B5, other
1
, Universal
1
, Universal
1
2,3
1
2,3
Paper, transparencies,
,
labels, card stoc k
Paper2000 sheets of 20 lb paper
Paper, transparencies,
,
labels, card stoc k
2
Envelopes10 envelopes
500 sheets of 20lb paper
400 transparencies
250 sheets of labels or
card stock
100 sheets of 20lb paper
85 transparencies
85 sheets of labels or
card stock
4
18
8
Loading the trays
Loading the 500-sheet trays
Follow these instructions to load any of the 500-sheet trays.
1Remove the tray.
2Squeeze the front guide lever and slide the guide to the front of the tray.
19
Squeeze the side guide lever and slide the guide to the correct position for the size paper you
3
are loading.
Icons along the back of the tray indicate paper sizes.
4Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
5Place the paper against the back left corner of the tray, print side down.
Do not load bent or wrinkled paper.
Note: Do not exceed the maximum stack height. Overfilling the tray may cause jams.
20
Squeeze the front guide lev er and slide the guide until it lightly touches the stack of paper.
6
7Reinstall the tray.
Make sure the tray is pushed completely into the printer.
Loading the 2000-sheet tray
Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the
2000-sheet tray.
1Pull open the tray.
21
Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size
2
paper you are loading.
3Squeeze the two front guide levers and slide the guide to the correct position for the size paper
you are loading.
4Slide the bottom support toward the front of the tray until it touches the front guide.
22
Flex the sheets back and forth to loosen them, and then fan them.
5
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
6Place the paper against the back left corner of the tray, print side down.
Do not load bent or wrinkled print media.
7Close the tray.
Make sure the tray is pushed completely into the printer.
Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper
jams.
23
9
Loading the multipurpose f eeder
You can use the multipurpose feeder one of two ways:
•Paper tray—As a paper tray, you can load print media in the feeder with the intention of
leaving the media in the feeder.
•Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while
specifying the type and size of media from your computer. The printer then prompts you to
load the appropriate print media before it prints.
Follow these instructions to load the multipurpose feeder.
1Open the multipurpose feeder.
2Squeeze the paper guide lever and slide the guide all the way toward the front of the printer.
24
Flex the sheets back and forth to loosen them, and then fan them.
3
Do not fold or crease the print media. Straighten the edges of the stack on a level surface.
4Arrange the stack of print media correctly for the size, type, and print method you are using.
5Place the print media, print side up, along the left side of the multipurpose feeder, and then
push it in as far as it will go.
Do not force the print media.
Note: Do not exceed the maximum stack height. Overfilling the feeder may cause jams.
6Squeeze the paper guide lever and slide the guide until it lightly touches the side of the stack.
25
10
Linking trays
•If you load the same size and type of paper or specialty media in more than one tray, the
printer automatically links the trays. This means that when one tray is empty, it feeds from the
next linked tray.
For example, if you have the same size and type of paper or specialty media loaded in tray 2
and tray 4, the printer feeds from tray 2 until it becomes empty, and then it feeds from the next
linked tray—tray 4.
•If you load the same size paper or specialty media in each tray, make sure it is also all the
same type to link the trays.
Once the trays you selected are loaded with the same size and type of paper or specialty
media, select the same Paper Type setting in the Pap er Me nu for these sources.
•To disable tray linking, set the Paper Type to a unique value in each one of the trays.
Note: To link trays loaded with Executive, Legal, JIS B4, or JIS B5 size paper, see Size
Sensing.
26
11
Linking bins
If you attach an optional finisher or mailbox to your printer, you can link output bins, or otherwise
specify how the printer sends jobs to the bins, by changing the Configure Bins settings in the Paper
Menu.
ValueDescription
Mailbox
Link
Mail Overflow*
Type Assignment
Lets you select an output bin when you send a job to print. (If you
prefer , y ou can se lect a def aul t output bin f o r all print jobs to go to .) The
printer alerts you when the bin you selected becomes full, and stops
printing until you empty the bin.
Links all available bins so that when one bin becomes full, the printer
sends jobs to the next linked bin.
Sends jobs automatically to a preassigned overflow bin when the
current bin becomes full.
Lets you assign di ff erent type s of media to spe cific outp ut bins or set o f
linked bins. Th e printer the n sends all printed m edia to th e bin or set of
linked bins that you designated to receive each type of paper or
specialty media .
Only available if you have attached an optional mailbox.
To change the Configure Bins setting:
1Press Menu until you see Paper Menu, and then press Select.
2Press Menu until you see Configure Bins, and then press Select. Mailbox appears on the
second line of the dis play.
3Press Menu until you see the value you want, and then press Select to save the v alue as the
bin configuration default.
4Press Go to return the printer to the Ready state.
For more information, see Configure Bins and Bin <x> Full.
27
12
Tips for successful printing
Storing paper
Use the following guidelines to avoid paper feeding problems and uneven print quality.
•Store paper in an environment where the temperature is approximately 21°C (70°F) and the
relative humidity is 40%.
•Store cartons of paper on a pallet or shelf rather than directly on the floor.
•If you store individual packages of paper out of the original carton, make sure they rest on a
flat surface so the edges do not buckle or curl.
•Do not place anything on top of paper packages.
Storing supplies
Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their original
packaging until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity (above 80%)
•Salty air
•Corrosive gases
•Heavy dust
Avoiding jams
You can avoid most paper jams by correctly loading paper and specialty media in the printer.
See the following for loading instructions:
•Loading the 500-sheet trays
•Loading the 2000-sheet tray
•Loading the multipurpose feeder
28
The following hints can help you avoid paper jams:
•Use only recommended paper.
•Do not load wrinkled, creased, or damp paper.
•Flex, fan, and straighten paper before you load it.
•Do not overload the trays or the multipurpose feeder. Make sure the stack height does not
exceed the maximum height indicated.
•Push all trays firmly into the printer after loading them.
•Make sure the guides in the trays are properly positioned for the size paper you have loaded.
•Do not load paper in a tray while a job is printing. Wait for a Load Tray <x> message before
you remove the tray from the printer.
You may remove another tray and load it so long as the print job is not selecting the paper from
it.
•Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.
•We recommend that transparencies, labels, card stock, and envelopes not be sent to the
optional mailbox or optional finisher. These specialty media types should be sent to the
standard bin.
•If an optional finisher or mailbox is attached to your printer, make sure the printer and option
are correctly aligned. Refer to the Setup Guide for alignment instructions.
•Make sure all cables that connect the duplex unit, high capacity feeder, finisher, or mailbox to
the printer are correctly attached. Refer to the Setup Guide for more information.
•If a jam should occur, clear the entire paper path. See Clearing the paper path for more
information.
29
13
Checking an unresponsive printer
Sometimes printer problems are very easy to solve. If your printer is not responding, first make sure:
•The power cord is plugged into the printer and a properly grounded electrical outlet.
•The electrical outlet is not turned off by any switch or breaker.
•Other electrical equipment plugged into the outlet is working.
•The printer is turned on.
•The printer cable is securely attached to the printer and the host computer, print server, option,
or other network device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the
problem.
30
14
Understanding jam messages
Always clear the entire paper path when you receive any jam message.
Multipurpose
feeder
250 Paper Jam
Left access door
(beside tray 1)
200 Paper Jam
500-sheet drawer
24x Paper Jam
2000-sheet drawer
24x Paper Jam
31
Front access
door
201 Paper
Jam
Standard tray
(Tray 1)
200 Paper
Jam
Duplex
mechanism
230 Paper Jam
500-sheet tray
24x Paper Jam
2000-sheet tray
24x Paper Jam
Paper jam messa ges
Mailbox
27x Paper Jam
Upper right access door
(redrive area)
201 Paper Jam
202 Paper Jam
Lower right access door
(fuser area)
201 Paper Jam
202 Paper Jam
Duplex tray
230 Paper Jam
MessageWhat to do...
200 Paper Jam
(tray 1)
201 Paper Jam
(fuser area)
202 Paper Jam
(fuser area)
230 Paper Jam
(duplex area)
24x Paper Jam
(trays 2–4)
250 Paper Jam
(multipurpose feeder)
27x Paper Jam
(mailbox and output expander)
Follow the instructions for Clearing the paper path.
Follow the instructions for Clearing the paper path.
If the jam messag e persis ts, pa per ma y be caught i n the fus er . See Clearing
fuser jamsfor instructions.
Follow the instructions for Clearing the paper path.
Follow the instructions for clearing the entire paper path.
If the jam message persists, paper may be caught in the mailbox or output
expander. See Clearing mailbox jamsfor instructions.
32
15
Solving print quality prob lems
You can solve many print quality problems by replacing a supply or maintenance item that has reached
the end of its intended life. Check the operator panel for a message about a printer consumable. See
Determining the status of suppliesfor information about other ways to identify consumables that
need to be replaced.
Use the following table to find solutions to print quality problems.
SymptomCauseSolution
Blank pages• The print cartridges are
defective or empty.
• The transfer roller is
defective.
• The image transfer unit is
defective.
Black pages• The print cartridges are
defective.
• Your printer requires
servicing.
Print too light• The Toner Darkness setting
is too light.
• You are using paper that
does not meet the printer
specifications.
• The print cartridges are low
on toner.
• The print cartridges are
defective or have been
installed in more than one
printer.
• Replace the print cartridges. See
Replacing print cartridges.
• Replace the transf er rolle r . See Replace
the image transfer unit and transfer
roller.
• Replace the image transfer unit. See
Replace the image trans fer unit and
transfer roller.
• Replace the print cartridges. See
Replacing print cartridges.
• Call for service.
• Select a diff erent Toner Darkness setting
from the printer driver bef ore sending the
job to print.
• Perform a Color Adjust in the Utilities
Menu. See Utilities Menu.
• Load paper from a new package.
• Avo id textured paper with rough finishes.
• Make sure the paper you load in the
trays is not damp.
• Replace the print cartridges. See
Replacing print cartridges.
33
SymptomCauseSolution
Print too dark• The Toner Darkness setting
is too dark.
• The print cartridges are
defective.
Gray background• The Toner Darkness setting
is too dark.
• The print cartridges are
defective.
Uneven print density• The print cartridges are
defective.
• The transfer roller is worn
or defective.
• The image transfer unit is
worn or defective.
• Select a diff erent Toner Darkness setting
from the printer driver bef ore sending the
job to print.
• Replace the print cartridges. See
Replacing print cartridges.
• Select a diff erent Toner Darkness setting
from the printer driver bef ore sending the
job to print.
• Replace the print cartridges. See
Replacing print cartridges.
• Replace the print cartridges. See
Replacing print cartridges.
• Replace the transf er rolle r . See Replace
the image transfer unit and transfer
roller.
• Replace the image transfer unit. See
Replace the image trans fer unit and
transfer roller.
Print irregularities• Paper has absorbed
moisture due to high
humidity.
• You are using paper that
does not meet the printer
specifications.
• The image transfer unit and
transfer roller are worn or
defective.
• The fuser is worn or
defective.
• Load paper from a fresh package in the
paper tray. For information on storing
paper, see Storing paper.
• Avo id textured paper with rough finishes.
• Replace the image transfer unit and
transfer roller. See R epla ce the ima ge
transfer unit and transf er roller.
• Replace the fuser. See Replacing the
fuser.
34
SymptomCauseSolution
White or black line• Either the print cartridges
are defective, the image
transfer unit and transfer
roller are defective, or the
fuser is defective.
Streaked horizontal lines• The print cartridges, the
transfer roller, image
transfer unit, or fuser may
be defective, empty, or
worn.
1 First, replace the print cartridges. See
Replacing print cartridges.
2 If you still have the problem, replace the
image transfer unit and transfer roller.
See Replace the image transfer unit
and transfer roller.
3 If you still have the problem, replace the
fuser. See R e plac ing the fuser .
• Replace the print cartridges, the transf er
roller, the image tran sf er unit, or fuser as
needed. See Replacing print
cartridges, Replace the image
transfer unit and transf er roller, and
Replacing the fuser for more
information.
35
SymptomCauseSolution
Streaked vertical lines• Toner is smeared before
fusing to the paper.
Toner specks• The print cartridges are
defective.
• The transfer roller is worn
or defective.
• The image transfer unit is
worn or defective.
• The fuser is worn or
defective.
• Toner is in the pa per path.
• If paper is stiff, try feeding from another
tray.
• Replace the print cartridges. See
Replacing print cartridges.
• Replace the transf er rolle r . See Replace
the image transfer unit and transfer
roller.
• Replace the image transfer unit. See
Replace the image trans fer unit and
transfer roller.
• Replace the fuser. See Replacing the
fuser.
• Call for service.
Toner rubs off the paper
easily when you handle
the sheets.
Skewed print• Guides in the selected tray
• The Texture setting is
wrong for the type of paper
or specialty media you are
using.
are not in the correct
position for the paper size
loaded in the tray.
36
• Change Paper Texture from Normal to
Smooth or Rough.
• Move the gui des in the tr a y to the pro per
positions for the size loaded. See
Loading the trays for detailed
instructions on adjusting the guides in
each tray.
SymptomCauseSolution
Incorrect margins• Guides in the selected tray
are set for a different size
paper than what is loaded
in the tray.
• Auto size sensing is set to
off, but you loaded a
different siz e paper in a tra y .
For exampl e, you inserted
A4 size paper into the
selected tray but did not set
the Paper Size to A4.
Clipped images• Guides in the selected tray
are set for a different size
paper than what is loaded
in the tray.
Ghost images• Toner level is low in the
print cartridges.
• Move the gui des in the tr a y to the pro per
positions for the size loaded. See
Loading the trays for detailed
instructions on adjusting the guides in
each tray.
• Set the Paper Size to A4.
• Move the gui des in the tr a y to the pro per
positions for the size loaded. See
Loading the trays for detailed
instructions on adjusting the guides in
each tray.
• Make sure the Paper Type setting is
correct for the paper or specialty media
you are using.
• Replace the print cartridges. See
Replacing print cartridges.
The paper curls badly
once it prints and exits to
a bin.
• The Texture setting is
wrong for the type of paper
or specialty media you are
using.
• Change Paper Texture from Rough to
Normal or Smooth.
37
16
Solving option problems
SymptomCauseSolution
The option does not operate
correctly after it is installed, or it
stops working.
Cannot print using the infrared
port on the optional
Tri-Port Adapter.
The option is not installe d correctly. Remove the option, and then
Cables connectin g the option to the
printer are not attached correctly.
The printer driver does not
recognize that the option is
installed.
The infrared port is not configured
properly.
reinstall it.
Check the cable connections.
Refer to the SetupGuide for
instructions.
Your printer driver may not
automatically recognize that an
option is attached to your printer.
Look at the driver settings and
verify that all the printer
configuration settings are correct.
• Make sure neither Infrared Port
nor Infrared Buffer is set to
Disabled in the Infrared Menu.
• Make sure the W indow Size and
Transmit Delay settings are
correct.
38
SymptomCauseSolution
Cannot print using the infrared
port on the optional
Tri-Port Adapter (continued).
Cannot print using the LocalTalk
port.
A connection between the two
infrared devices cannot be made.
The LocalTalk port is not set up
correctly.
• Make sure the dista nc e be tw e en
the two infrared ports is 3 m (10
ft) or less. If ne cessary, move the
ports closer together.
• Make sure no objects are
between the two ports.
• Make sure the com puter is set on
a level surface.
• If necessary, turn off the lights in
the room or close window
shades or blinds. Bright light,
such as direct sunshine or
nearby artificial lights, may
interfere with communication.
• Make sure neither LocalTalk
Port nor LocalTalk Buffer is set
to Disabled in the LocalTalk
Menu.
• Verify that the printer is set up
correctly in the Macintosh
Chooser.
• If two Tri-Port Adapters are
installed, only o ne L oc alTalk and
one infrared port works. The TriPort Adapter installed in
connector slot 1 is active.
39
17
Solving mailbo x prob lems
SymptomCauseSolution
Paper jams before
reaching the mailbo x.
The mailbox and the printer
are misaligned.
The mailbox cable is not
connected properly.
Realign the mailbox and the printer.
Refer to the SetupGuide for instructions.
See Clearing mailbox jams for more information.
Check the cable connection.
Refer to the SetupGuide for instructions on connecting
the mailbox to the printer.
40
18
Solving paper feed prob lems
SymptomCauseSolution
Paper frequently
jams.
Paper frequently
jams (continued).
The Paper Jam
message remains
after you remove the
jammed paper.
You are using paper that does not meet
the printer specifications.
You have loaded too much paper or too
many envelopes.
Guides in the selected tray are not set to
the appropriate position for the size paper
loaded.
The paper has absorbed moisture due to
high humidity.
You have not cleared the entire paper
path, or you did not open the door
specified by the message to check for
jams in this area.
See Clearing the paper path, Clearing
fuser jams, Clearing ima ge tra nsf er
unit jams, or Clearing mailbox jams for
more information.
See Avoiding jams for information that
can help prevent jams from occurring.
Make sure the stack of paper you load
does not exceed the maximum stack
height indicated at the back of the tray or
on the multipurpose feeder.
Move the guides in the tray to the correct
position.
See Loading the trays for detailed
instructions.
Load paper from a fresh package.
Store paper in its original wrapper until
you load it.
See Storing paper for more information.
Clear paper from the entire paper path,
open the door indicated by the operator
panel message, clear the jam, and close
the door. The printer resu me s printing .
See Clearing the paper path for more
information.
The page that
jammed does not
reprint after you
clear the jam.
Jam Recovery in the Setup Menu is set to
Off.
41
Set Jam Recovery to Auto or On.
19
Solving printing prob lems
SymptomCause Solution
The operator panel
display is blank or
displays only
diamonds.
Jobs do not print.The printer is not ready to
The printer self test failed.Turn the printer off, wait about 10 seconds, and turn
receive data.
The specified output bin is full. Remove the stack of paper from the output bin, and
The specified tray is empty.Load paper in the tray.
the printer back on.
Performing Self Test appears on the displa y.
When the test is completed, the Ready message is
displayed.
If the messages do not appear, turn the printer off
and call for service.
Make sure
display before sending a job to print. Press
return the printe r to the Ready state.
then press
See Loading the trays for detailed instructions.
ReadyorPower Saver appears on the
Go to
Go.
42
SymptomCause Solution
Jobs do not print
(continued).
Held jobs do not print. A formatting error has
Job takes longer than
expected to print.
Job prints from the
wrong tray or on the
wrong paper or
specialty media.
You are using the wrong printer
driver or are printing to a file.
Your MarkNet™ print server is
not set up properly or is not
connected properly.
You are using the wrong
interface cable, or the cable is
not securely connect ed.
occurred.
The printer has insufficient
memory.
The printer has received
invalid data.
The job is too complex.Reduce the complexity of your print job by
Page Protect is set to On.Set Page Protect to Off from the Setup Menu.
Printer driver settings are
overriding the operator panel
menu settings.
• Verify that you selected the printer driver
associated with the printer.
• If you are using a USB port, make sure you are
running Windows 98/Me or Windows 2000, and
using a Windows 98/Me or Windows 2000
compatible printer driver.
Verify that you have properly configured the printer
for network printing.
Make sure you are using a recommended interface
cable.
Refer to the SetupGuide for cable spe cif ic atio ns.
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional printer memory by scrolling
through the list of held jobs and deleting others
you have sent to the printer.
Delete the job.
eliminating the n umber and siz e of f ont s, the numb er
and complexity of images, and the n um ber o f pag es
in the job.
1 Press Menu until you see Setup Menu, and then
press Select.
2 Press Menu until you see Page Prote ct , a nd then
press Select.
3 Press Menu until you see Off, and then press
Select.
Make sure the Paper Size and Paper Type
specified in the printer driver are correct for the job
you are printing.
Incorrect characters
print.
Tray linking does not
work.
You are using an incompatible
parallel c able.
The printer is in Hex Trace
mode.
Tray linking is not configured
properly.
43
If you are using a parallel interface, make sure you
are using an IEEE 1284-compliant parallel cable.
If Ready Hex appears on the display, you must exit
Hex Trace mode before you can print your job. Turn
the printer off and back on to exit Hex Trace mode.
To configure the linked trays:
• Make sure the Tray x Type value in the Paper
Type menu item in the Paper Menu is the same
for all linked trays.
• Make sure the Tra y x Size value in the Paper Size
menu item in the Paper Menu is the same for all
linked trays.
SymptomCause Solution
Large jobs do not
collate.
Unexpected page
breaks occur.
Collate is not set to On.Set Collation to On in the Finishing Menu or
The job is too complex.Reduce the comple xity of the print job b y el imina tin g
The printer does not have
enough memory.
The job has timed out.Set Print Timeout to a higher valu e from the Setup
through the printer driver.
the number and size of fonts, the number and
complexity of images, and the number of pages in
the job.
Add printer memory or an optional hard disk.
Refer to the Setup Gu ide for inf ormation on s electing
memory options to install.
Menu.
44
20
Calling for service
When you call for printer service, describe the problem you are experiencing, the message on the
display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. Refer to the label on the back of the
printer near the power cord for this information.
Note: The serial number is also listed on the menu settings page you can print from the
Utilities Menu. See Printing a menu settings page for more information.
Contact your point of purchase for more information.
45
21
Configuring printer alerts
You can configure the printer several ways to let you know when it requires attention.
Using the Setup Menu
Menu itemFunctionValueResult
Alarm ControlLets you establish whether
the printer sounds an alarm
when it requires operator
intervention.
OffThe alarm does not sound, b ut pri nting
stops until the interventions are
cleared.*
SingleThe printer stops printing, displays a
Continuous
message, and activates the selected
alarm type.
Toner AlarmLets you choose how the
printer responds when
toner is low.
If multiple attendance conditions are pending, the alarm only sounds when the first message is displayed. No
additional alarms sound as subsequent attendance conditions arise.
Selecting Auto Continue may affect how the printer alerts execute. This setting defines how long the
printer waits after displaying a message before it resumes printing.
OffThe printer displays a message and
SingleThe printer stops printing, displays a
Continuous
continues printing.
message, and activates the selected
alarm type.
Using MarkVision Professional
MarkVision™ Professional, the network printer management utility, indicates when it is time to replace
supplies and points out actual or potential problems. When a printer needs attention, it alerts the
network administrator with a detailed graphic of the printer showing the cause for the alert (for
example, an empty paper tray). For more information about MarkVision Professional, refer to the
drivers CD that shipped with your printer.
Using MarkVision Messenger
MarkVision Messenger lets you create Actions that execute specific commands whenever messages
like Tray x Missing or 88 T oner Low appear on the display . F or e xample, you can create an Action
that sends an e-mail to the administrator when the printer runs out of paper.
Actions can be set up to occur automatically, as well as conditionally or repeatedly. For more
information about MarkVision Messenger, refer to the drivers CD that shipped with your printer.
46
22
Determining the status of supplies
To determine the status of all of the consumables installed in your printer, print the menu settings page.
See Printing a menu settings page for detailed instructions.
One or two pages print depending on the number of menu settings you have. Look for “Consumable
Status” on the page; the percentage of life remaining for each of the items is indicated.
47
23
Size Sensing
The Size Sensing menu item lets you disable or enable auto size sensing on trays. Size Sensing also
lets the printer detect the difference between similar paper sizes that it otherwise cannot.
Note: If you load both Executive and JIS B5 size paper, or Legal and JIS B4 size paper,
load one size in the multipurpose feeder. Do not use two trays when you load these
similar sizes of paper.
Enabling size sensing
To instruct the printer to sense Executive or JIS B5:
1Turn the printer off.
2Press and hold the Select and Return buttons, and then turn the printer on.
3Release the buttons when Performing Self Test appears on the display.
When the printer self test completes, Config Menu appears.
4Press Menu until you see Size Sensing, and then press Select.
5Press Menu until you see Executive/B5. Make sure the one you want to select is on the second
line of the display, and then press
Executive and Sense JIS B5.
6Press Menu until you see the size you want, and then press Select.
Saved briefly appears. Config Menu appears again with Size Sensing on the second line.
7Press Return.
8Press Menu until you see Exit Config Menu, and then press Select.
Activating Menu Changes briefly appears, followed by Perform ing Self Test. The
printer returns to the Ready message.
Select. The operator panel displays two choices: Sense
Size sensing and tray linking
If you want to link printer trays and have selected to load Executive or JIS B5 size paper, complete the
steps beginning on page 48 of this topic to specify the size you want the printer to sense. Then, if you
load JIS B5 in trays 1 through 3, for example, those trays are linked. If one tray runs out of JIS B5, the
printer automatically selects JIS B5 from another one of these trays. See Linking trays for mo re
information.
48
Disabling size sensing
To disable auto size sensing:
1Turn the printer off.
2Press and hold the Select and Return buttons, and then turn the printer on.
3Release the buttons when Performing Self Test appears on the display.
When the printer self test completes, Config Menu appears.
4Press Menu until you see Size Sensing, and then press Select.
Note: Only paper trays that support auto size sensing are displayed on the operator
panel.
5Press Menu until you see Tray x Sensing, where x represents the number of the tray for which
you want to disable size sensing, and then press
Repeat for other trays, if necessary.
6Press Menu until you see Off, and then press Select.
Saved briefly appears. Config Menu appears again with Size Sensing on the second line.
7Press Return.
Select.
8Press Menu until you see Exit Config Menu, and then press Select.
Activating Menu Changes briefly appears, followed by Perform ing Self Test. The
printer returns to the Ready message.
49
Ordering supplies and maintenance
24
items
Replacing maintenance items as needed helps you maintain top performance, optimize print quality,
and avoid printing problems.
Ordering a fuser
When the 80 Fuser Maintenance or ITU/ Fuser Maint message appears on the display, you
should order a new fuser. See Replacing the fuser for more information.
Ordering an image transfer unit and transfer roller
When the 83 ITU Maintenance or I TU/Fuser Maint message appears on the display, you should
order a new image transfer unit and transfer roller . See Replace the image transfer unit and transfer
roller for more information.
Ordering a print cartridge
When the 88 <color> Toner Low message appears on the display, you should order a new print
cartridge. You can continue to print after the 88 <color> Toner Low message appears for a few
hundred pages until the print fades or no longer prints satisfactorily. See Replacing print cartridges
for more information.
50
25
Aligning the image transfer unit
For best print quality, make sure you align the image transfer unit after replacement or if colors print too
lightly.
To align the image transfer unit:
1On the printer operator panel, press and hold Select and Return while turning the printer on.
2When Performing Self Test appears, release the buttons.
3When Config Menu appears, press Menu until you see ITU Alignment, and then press
Select.
A test page prints.
4Look at the test page and select a number value for each of the twelve settings where the color
is most intense. Select a value in the range of -10 to +10 to the nearest .5 increment. For
example, you may find for the Test A alignment that your color is most intense at the 4.5 value.
It is helpful to write all twelve alignment values in the lines provided on the test page before
going on to step 5. You must select a value for all twelve settings.
5When you see Test A Alignmen t, press Menu until you find the number value you want to
use, and then pr ess
displays.
Select. A Saved message briefly appears and then the next test alignment
6After you have completed all twelve settings, Config Menu appears. Press Menu until you see
Exit Config Men u, and then press Select.
The printer returns to the Ready state.
51
Other maintenance and
26
troub leshooting documents
Consult the following table to determine the name of the PDF file associated with a particular
maintenance or troubleshooting task. You can then share the file with other printer users by copying it
to a shared drive or to an intranet site.
TopicDocument sizeFile location
Clearing fuser jams22.75” x 8.5” sheet
Clearing mailbox jams
Clearing the paper path
Replacing the fuser11” x 17” sheet
Replacing print cartridges...\Acrobat\English\printcart_online.pdf
1
2
...\Acrobat\English\bjjamsref2_online.pdf
...\Acrobat\English\fuserasm_online.pdf
Replacing the toner waste
container
Replace the image transfer unit
and transfer roller
1
Check the Fit to page box in Acrobat and print on Legal size paper.
2
Check the Fit to page box in Acrobat and print on Letter size paper.
If some maintenance and troubleshooting documents do not print, do the following:
7.5” x 9” booklet...\Acrobat\English\replace_online.pdf
...\Acrobat\English\tonwaste2_online.pdf
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog box appears.
3Check the Print as image box.
4Click OK.
52
27
Clearing image transfer unit jams
1Turn the printer off. Open the front cover.
2Remove all the print cartridges.
aPull up slightly on the cartridge handhold.
bPull the cartridge straight out and use the handle to lift it off the guides.
cPlace the cartridges on a clean flat surface out of direct light.
53
Release the latches to open the multipurpose feeder all the way.
3
4Remove the image transfer unit.
aRaise the lever to unlock the image transfer unit.
54
bPull down on the handle.
cSlide the image transfer unit out and place it on a clean, flat surface.
WARNING: Do not touch the transfer belt. T ouching the belt will damage the image transfer unit.
55
Look inside the printer. Remove all torn paper or other jams.
5
6Insert the image transfer unit back into the printer.
aAlign the guides with the insertion grooves.
56
bPush the handle up using both hands, and gently slide the unit in.
cLower the lever to lock the image transfer unit into place.
57
Return the multipurpose feeder to its working position.
7
Reinstall all the print cartridges. For helping installing the print cartridges, refer to the printer
Setup Guide or Publications CD.
8Close the printer door.
9Turn the printer on. The printer returns to a Ready state.
58
Removing memory and option car ds
28
These instructions can help you remove memory or option cards. Use the following illustration to locate
the connector for the card you want to remove.
Hard disk connector
Option card
connector
Firmware card
connector
Memory and flash memory card connectors
Accessing the printer system board
1Turn the printer off.
2Unplug the printer power cord.
3Disconnect all cables from the back of the printer.
4Locate the access cover on the back of the printer.
59
Loosen the four screws at the top of the access cover, but do not remove the screws
5
completely.
6Remove the four screws at the bottom of the cover.
7Slide the cover down to remove it.
Removing memory cards
Complete the following steps to remove printer memory or flash memory cards.
WARNING: Printer memory and flash memory cards are easily damaged by static electricity.
Touch something metal on the printer before you touch a memory card.
1Remove the system board access cover. See Accessing the printer system board.
2Locate the memory card you want to remove.
3Push open the latches on both ends of the connector away from the card.
4Pull the card straight out of the connector.
5Place the card in its original packaging, or wrap the card in paper and store it in a box.
6Reinstall the system board access cover. See Reinstalling the system board access cover.
60
Removing an option card
Complete the following steps to remove an internal print server, Tri-Port Adapter, Infrared Adapter,
Coax/Twinax Adapter, or USB/Parallel Interface Card.
WARNING: Option cards are easily damaged by static electricity . T ouch something metal on the
printer before you touch an option card.
1Remove the system board access cover. See Accessing the printer system board.
2Locate the option card.
3Remove the screw that secures the card to the system board connector slot.
4Gently pull the card out of the connector.
5If you saved the metal plate that covers the connector slot and you do not plan to insert
another card, attach the plate:
aSlide the clip side of the plate in first, making sure the clip end covers the groove on the
system board.
bUse the screw to secure the other end of the metal plate to the system board.
6Place the card in its original packaging, or wrap the card in paper and store it in a box.
7Replace the system board access cover. See Reinstalling the system board access cover.
Removing a hard disk
Complete the following steps to remove a hard disk. If an option card has been installed, you must
remove it before removing the firmware card. See Removing an option card.
WARNING: Hard disks are easily damaged by static electricity . Touch something metal on the
printer before you touch a disk.
1Remove the system board access cover. See Accessing the printer system board.
2Locate the hard disk.
61
Gently pull the three posts on the hard disk mounting plate out of the holes on the system
3
board.
4Gently pull the ribbon cable connector out of the connector on the system board.
5Place the disk in its original packaging, or wrap the disk in paper and store it in a box.
6Replace the system board access cover. See Reinstalling the system board access cover.
Removing a firmware card
Complete the following steps to remove a firmware card. If an option card has been installed, you must
remove it before removing the firmware card. See Removing an option card.
WARNING: Optional firmware cards are easily damaged by static electricity. Touch something
metal on the printer before you touch an optional firmware card.
1Remove the system board access cover. See Accessing the printer system board.
2Grasp the firmware card gently and pull it straight out in one motion. Do not pull one side and
then the other.
3Place the card in its original packaging, or wrap the card in paper and store it in a box.
4Replace the system board access cover. See Reinstalling the system board access cover.
62
Reinstalling the system board access cover
1Align the slots at the top of the access cover with the screws near the top of the printer.
2Slide the cover up under the top cover lip as far as it will go, and then tighten the screws at the
top of the cover.
3Insert and tighten the four screws to the bottom of the cover.
4Reconnect all cables on the back of the printer.
5Plug in the printer power cord.
6Turn the printer on.
63
29
Restoring factory default settings
1Make sure the printer is on and the Ready message appears.
2Press Menu until you see Utilities Menu, and then press Select.
3Press Menu until you see Factory Defaults, and then press Select.
4When Restore appears, press Select. The messageRestoring Factory Defaul ts
appears followed by the Ready message.
When you select Restore:
–No other button actions are available on the operator panel while Restoring Factory
Defaults appears.
–All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are
deleted. (Resources residing in flash memory or on the optional hard disk are unaffected.)
–All menu settings are returned to the factory default values, except:
• The operator panel Display Language setting in the Setup Menu.
• All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu,
LocalTalk Menu, and USB Menu.
If you need more information about changing menu settings or selecting new user default settings, see
Changing menu settings.
64
30
Disabling the operator panel menus
A network administrator can lock the printer menus to keep others from changing default menu settings
from the operator panel.
To disable the menus:
1Turn the printer off.
2Press and hold the Select and Return buttons, and then turn the printer on.
3Release the buttons when Performing Self Test appears on the display.
When the printer self test completes, Config Menu appears.
4Press Menu until you see Panel Menus, and then press Select.
5Press Menu until you see Disable, and then press Select.
Saved briefly appears, followed by Disabling Menus. Config Menu appears again with Panel
Menus on the second line.
6Press Menu until you see Exit Config Menu, and then press Select.
Activating Menu Changes briefly appears, followed by Perform ing Self Test. The printer returns to the Ready message.
Note: Once this procedure is completed, if the
displays the Ready status message, the message Menus Disabled appears. If
the printer is holding a confidential job or held job (Reserve Print, Repeat Print, or
Verify Print), you can still access these jobs through the Job Menu.
Menu button is pressed when the printer
Enabling the menus
To enable the menus, repeat the steps in Disabling the operator panel menus. However, in
step 5 on page 65, select Enable instead of Disable. After you press
displayed.
Select, Enabling Menus is
65
31
Disabling Power Saver
Disabling Power Saver in the Setup Menu helps keep your printer ready to print without delays.
1Press Menu until you see Setup Menu, and then press Select.
2Press Menu until you see Power Saver, and then press Select.
3Press Menu until you see Disabled, and then press Select.
If the Disabled value is not available, first change the Energy Conserve setting to Off in the Config
Menu:
1Turn the printer off.
2Press and hold the Select and Return buttons, and then turn the printer on.
3Release the buttons when Performing Self Test appears on the display.
When the printer self test is done, Config Menu is displayed.
4Press Menu until you see Energy Conserve, and then press Select.
5Press Menu until you see Off, and then press Select.
Energy Conserve SAVED briefly appears, and then Config Menu is displayed.
6Press Menu until you see Exit Config Menu, and then press Select.
Activating Menu Changes briefly appears, followed by Perform ing Self Test. The
printer returns to the Ready message.
Now you can select the Disabled value from the Power Saver menu item.
Note: You can also disable Power Saver by issuing a Printer Job Language (PJL)
command.
66
32
Changing menu settings
You can use the operator panel to change printer menu settings and customize your printer to meet
your specific needs.
Note: Changes to specific print jobs made from a software application override the
settings made from the operator panel.
See the menu map for a list of the menus and their menu items.
To select a new value:
1Press Menu until you see the menu you need, and then press Select.
The menu opens and the first menu item in the menu appears on the second line of the
display.
2Press Menu until you see the menu item you need, and then press Select.
An asterisk (*) appears beside the current default setting for that menu item.
A value can be:
–An On or Off setting.
–A phrase or word that describes a setting.
–A numerical value that you can increase or decrease.
When you press Select, an asterisk (*) appears beside the new value to indicate that it is now
the default setting. The Saved message appears, then the previous list of menu items appears
on the display.
Note: Some menu items have submenus. For e xample, if you select Paper Menu, and
then select the Paper T ype menu item, you must select another menu (such as T ray
1 Type) before the available values display.
3Press Return to go back to previous menus or menu items and set new default settings.
4Press Go to return to the Ready message if this is the last printer setting you want to change.
Note: User default settings remain in effect until you save new settings or restore the
factory defaults.
67
33
Printing a menu settings page
Print the menu settings page to review the printer settings and to verify that printer options are installed
correctly.
Note: See Understanding the printer operator panel to identify the display and
operator panel buttons if you need help.
1Make sure the printer is on and the Ready message appears.
2Press Menu until you see Utilities Menu, and then press Select.
3Press Menu until you see Print Menus, and then press Select to print the page.
The messagePrinting Menus is displayed.
Note: If any other message appears when you print this page, see Understanding
printer messagesfor m ore inf or matio n.
4Verify that the options you installed are correctly listed under “Installed Features.”
If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall
the option.
5Verify the amount of memory installed is correctly listed under “Printer Information.”
6Verify that the paper trays are configured for the sizes and types of paper you loaded.
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34
Printing sample f onts
Your printer has resident fonts stored permanently its memory. Different fonts may be available in PCL
and PostScript emulations.
To print samples of all the fonts currently available for your printer:
1Make sure the printer is on and Ready appears on the display.
2Press Menu until you see Utilities Menu, and then press Select.
3Press Menu until you see Print Fonts, and then press Select.
4Press Menu to display either PCL Fonts or PS Fonts.
–Select PCL Fonts to print a listing of the fonts available in PCL emulation.
–Select PS Fonts to print a listing of the fonts available in PostScript 3 emulation.
5Press Select.
The message Printing Font List remains on the display until all pages print. The printer
returns to the Ready message after the font sample list prints.
69
35
Understanding printer messages
The printer operator panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This topic provides a list of all printer messages, explains
what they mean, and tells you how to clear the messages.
Ready
Click a letter or number at the bottom of the page to locate information about a message beginning
with that character.
Insert Tray <x>
Close Finisher Door
Close Tray X Door
Copying
D
Defragmenting
Delete All Jobs
Deleting Jobs
Disabling Menus
Disk Corrupted. Reformat?
Disk Recovery x/5 yyy%
E
Enabling Menus
Engine Warming
F
Fax <x>
Flushing Buffer
Formatting Disk
Formatting Disk yyy%
Formatting Flash
G
Install <device> or Cancel Job
Invalid Engine Code
Invalid Network <x> Code
Invalid Standard Network Code
ITU/Fuser Maint
J
K
L
Load Manual
Load <x> Plain Letter
Load Staples
Load Tray <x>
LocalTalk <x>
M
Menus Disabled
N
Network Card Busy
Network <x>
Network <x>, <y>
No DRAM Installed
H
Held Jobs may be lost
Held Jobs May Not Be Restored
Hole Punch Waste Full
I
Incorrect Media
Infrared <x>
Insert Staple Cartridge
No Jobs Found. Retry?
Not Ready
O
Ovrflow Bin Full
P
Parallel <x>
Performing Self Test
Power Saver
71
Printer Calibrating
Staples Low
Print Jobs on Disk
Printing Alignment Page
Printing Directory List
Printing Font List
Printing Job Accounting Stat
Printing Menu Settings
Prog Engine Code
Prog System Code
Program Flash
Programming Disk
Programming Error P<x>
Q
Queuing and Deleting Jobs
Queuing Jobs
Std Bin Full
Supplies
T
Tray <x> Empty
Tray <x> Low
Tray <x> Missing
Tray <x> Not Calibrated
<type> in <source>. Go?
U
USB <x>
V
W
Waiting
R
Ready
Ready Hex
Reattach <device>
Remove Paper <specified bin>
Resetting Active Bin
Resetting Fuser Cnt Value
Resetting the Printer
Restore Held Jobs. Go/Stop?
Restoring Factory Defaults
Restoring Held Job xxx/yyy
Restoring Held Jobs
S
Serial <x>
X
Y
Z
0
1
100–199 Service <message>
1565 Emul Error Load Emul Option
2
2<xx> Paper Jam
3
30 ITU Missing
30 <color> Toner Cart Missing
31 Defective <x> Cartridge
Setup Required
32 Unsupported <color> Cartridge
72
33 Calibration Error <x>
6
34 Short Paper
35 Res Save Off De ficient Memory
37 Insufficient Collation Area
37 Insufficient Defrag Memory
37 Insufficient Memory
38 Memory Full
39 Complex Page
84 Oiler Nearly Exhausted
54 Par <x> ENA Connection Lost
54 Serial Option <x> Error
54 Standard Serial Error
54 Std Network Software Error
54 Std Par ENA Connection Lost
56 Parallel Port <x> Disabled
56 Serial Port <x> Disabled
56 Standard Serial Disabled
56 Standard USB Port Disabled
56 Std Parallel Port Disabled
56 USB Port <x> Disabled
58 Input Config Error
58 Too Many Disks Installed
58 Too Many Flash Options
84 Replace Oiler
87 Fuser Missing
88 <color> Toner Low
9
900–999 Service <message>
59 Incompatible <device>
73
Activating Menu
Changes
What this message means:
The printer is activating changes made to the printer settings.
What you can do:
Wait for the message to clear.
See also:
Disabling the operator panel menus
<x> Alignment
What this message means:
An image transfer unit alignment procedure is in progress and the user is being prompted for a
series of alignment values. The values range from A to L.
What you can do:
•
Enter the alignment value, and then press Select to continue to the next alignment value.
•Press Go or Return to cancel the alignment procedure.
See also:
Aligning the image transfer unit
Bin <x> Full
What this message means:
The specified bin is full.
What you can do:
Remove the stack of paper from the bin to clear the message. If you assigned the bin a name,
the bin name is displayed instead of the bin number.
74
Busy
What this message means:
The printer is busy receiving, processing, or printing data.
What you can do:
•
Wait for the message to clear.
•Press Menu to open the Job Menu and cancel the current job.
Calibrating Tray <x>
What this message means:
A tray calibration procedure is in progress.
What you can do:
•
Wait for the message to clear.
See also:
Load <x> Plain Letter; Tray <x> Not Calibrated
Cancelling Fax
What this message means:
The printer is processing a request to cancel a fax job.
What you can do:
Wait for the message to clear.
Cancelling Job
What this message means:
The printer is processing a request to cancel the current print job.
What you can do:
Wait for the message to clear.
See also:
Canceling a print job
75
Change <x>
What this message means:
The printer is requesting that a different type of paper be loaded in one of the input sources.
What you can do:
Change the paper type in the specified source.
See also:
Loading the trays; Setup Guide
Change <x> Invalid Refill
What this message means:
The printer has detected a refilled Prebate cartridge.
What you can do:
Remove the indicated print cartridge and install a new one.
See also:
Replacing print cartridges
Check <device>
Connection
What this message means:
The specified device is either not fully connected to the printer or is experiencing a hardware
failure.
What you can do:
•
Reestablish communication by removing the specified device and reattaching it to the printer.
•Press Go to clear the message and continue printing.
•In the case of a hardware failure, turn the printer off and back on. If the error recurs, turn the
printer off, remove the specified device, and call for service.
76
Clearing Job
Accounting Stat
What this message means:
The printer is deleting all job statistics stored on the hard disk.
What you can do:
Wait for the message to clear.
Close Door
What this message means:
The printer front cover is open.
What you can do:
•
Close the printer front cover to clear the message.
Close Finisher Door
What this message means:
The finisher top cover is open.
What you can do:
Close the finisher top cover to clear the message.
Close Tray X Door
What this message means:
The 2000-sheet drawer is open.
What you can do:
Close the 2000-sheet drawer to clear the message.
77
Copying
What this message means:
The printer is processing a copy job originating from an OptraImage™ scanner.
What you can do:
Wait for the message to clear.
Defragmenting
What this message means:
The printer is defragmenting the flash memory to reclaim storage space occupied by deleted
resources.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
Delete All Jobs
What this message means:
The printer is requesting confirmation to delete all held jobs.
What you can do:
•
Press Go to continue. The printer deletes all held jobs.
•Press Stop to cancel the operation.
Deleting Jobs
What this message means:
The printer is deleting one or more held jobs.
What you can do:
Wait for the message to clear.
78
Disabling Menus
What this message means:
The printer is responding to a request to disable the menus.
What you can do:
Wait for the message to clear.
Note: While the menus are disabled, you cannot change the printer settings from the
operator panel.
See also:
Disabling the operator panel menus
Disk Corrupted.
Reformat?
What this message means:
The printer has attempted a disk recovery process and cannot repair the disk.
What you can do:
•
Press Go to reformat the disk and delete all files currently stored on the disk.
•Press Stop to clear the message without reformatting the disk. The printer may display Disk
Recovery and attempt to recover the disk.
See also:
Disk Recovery x/5 yyy%
Disk Recovery
x/5 yyy%
What this message means:
The printer is attempting to recover the hard disk. Disk recovery takes place in five phases; the
second line on the operator panel display shows the percent complete of the current phase.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
79
Enabling Menus
What this message means:
The printer is responding to a request to make the menus available to all users.
What you can do:
Wait for the message to clear, then press Menu to view the menus from the operator panel.
See also:
Enabling the men us
Engine Warming
What this message means:
The printer is warming the fuser assembly to prepare for printing.
What you can do:
Wait for the message to clear.
Enter PIN:
=___
What this message means:
The printer is waiting for you to enter your four-digit personal identification number (PIN).
What you can do:
Use the operator panel buttons to enter the PIN you identified in the driver when you sent the
confidential job to the printer.
See also:
Holding a job in the printer
80
Fax <x>
What this message means:
The printer is processing an incomi ng fax.
What you can do:
Wait for the message to clear.
Flushing Buffer
What this message means:
The printer is flushing corrupted print data and discarding the current print job.
What you can do:
Wait for the message to clear.
Formatting Disk
What this message means:
The printer is formatting the hard disk.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
Formatting Disk
yyy%
What this message means:
The printer is formatting the hard disk. When formatting takes longer than usual, the second
line of the display shows the percent complete.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
81
Formatting Flash
What this message means:
The printer is formatting the flash memory.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
Held Jobs may be
lost
What this message means:
The printer memory is too full to continue processing print jobs.
What you can do:
•
Press Go to clear the message and continue printing. The printer frees memory by deleting the
oldest held job and continues deleting held jobs until there is enough printer memory to
process the job.
•Press Stop to clear the message without deleting any held jobs. The current job may not print
correctly.
•Press Menu to open the Job Menu and cancel the current job.
•To avoid this error in the future:
–Delete fonts, macros, and other data stored in printer memory.
–Install more printer memory.
Note: The messages 37 Insufficien t Memory and Held Jobs ma y be los t
alternate on the display.
See also:
Holding a job in the printer; 37 Insufficient Memory
82
Held Jobs May
Not Be Restored
What this message means:
The printer memory cannot restore Print and Hold jobs from the printer hard disk.
What you can do:
Press Go to clear the message. Some of the Print and Hold jobs stored on the disk will not be
restored.
See also:
37 Insufficient Memory
Hole Punch Waste Full
What this message means:
The hole punch box in the finisher is full.
What you can do:
Empty the hole punch box.
Incorrect Media
What this message means:
The printer detects a media type mismatch feeding from the multipurpose feeder.
What you can do:
•
Replace the media in the multipurpose feeder with the requested media
and press Go.
•Press Menu to access the Bus y/Waiting Menu group, and select one of the following
options:
–Cancel Job
–Res et Pr i nter
–Res et Active Bin
83
Infrared <x>
What this message means:
An infrared interface is the active communication link.
Insert Staple Cartridge
What this message means:
The staple cartridge in the finisher is missing or is installed incorrectly.
What you can do:
•
Correctly install the staple cartridge to clear the message.
•Press Go to ignore the message and continue printing without stapling.
Insert Tray <x>
What this message means:
The specified tray is either missing or not fully inserted into the printer.
What you can do:
Insert the specif ied tray completely into the pr inter.
See also:
Loading the trays
Install <device>
or Cancel Job
What this message means:
The printer is requesting that a specified device be installed so it can print a job.
What you can do:
•
Turn the printer off, install the specified device, and restart the printer.
•Press Menu to open the Job Menu and cancel the current job.
84
Invalid Engine Code
What this message means:
The printer engine code has not been programmed or is not valid.
What you can do:
Call for service.
See also:
Calling for service
Invalid
Network <x> Code
What this message means:
The code in an internal print server is not valid. The printer cannot receive and process jobs
until valid code is programmed into the internal print server.
What you can do:
Download valid code to the printer internal print server.
Note: You can download network code while this message is displayed.
ITU/Fuser Maint
What this message means:
The counters that track wear on the image transfer unit and fuser have reached their limit.
What you can do:
Replace the image transfer unit and fuser.
Invalid Standard
Network Code
See also:
Replacing the fuser; Replace the image transfer unit and transfer roller
85
Load Manual
What this message means:
A request for a manual feed job has been sent to the printer. The printer is ready for insertion
of a single sheet into the manual feed slot.
What you can do:
•
Load a sheet of the paper specified in the second line of the display in the manual feed tray or
multipurpose feeder.
•Press Select or Go to ignore the manual feed request and print on paper already installed in
one of the input sources. If the printer finds a tray that has paper of the correct type and size, it
feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size,
it prints on whatever paper is installed in the default input source.
•Press Menu to open the Job Menu and cancel the current job.
See also:
Loading the multipurpose feeder
Load <x>
Plain Letter
What this message means:
Someone has initiated a tray calibration procedure.
What you can do:
•
Load paper into <x> and press Go to continue the calibration process.
See also:
Calibrating Tray <x>; Tray <x> Not Calibrated
Load Staples
What this message means:
The printer is trying to staple a print job, but the stapler is empty.
What you can do:
•
Install a new staple cartridge in the stapler.
•Press Go to clear the message and continue printing without stapling.
•Press Menu to open the Job Menu and cancel the current job.
86
Load Tray <x>
What this message means:
The printer is trying to feed paper from a source it detects is empty.
What you can do:
•
Load paper of the size and type requested in the second line of the display in the specified
tray. The printer automatically clears the message and continues printing the job.
•Press Menu to open the Job Menu and cancel the current job.
See also:
Loading the trays
LocalTalk <x>
What this message means:
A LocalTalk interface is the active communication link.
Menus Disabled
What this message means:
The printer menus are disabled. You cannot change the printer settings from the operator
panel.
What you can do:
You can still open the Job Menu to cancel a job that is printing or to select a confidential job or
a held job that you want to print. If you need access to the printer menus, contact your network
administrator.
See also:
Disabling the operator panel menus
87
Network Card
Busy
What this message means:
An internal print server (also called an internal network adapter or INA) is being reset.
What you can do:
Wait for the message to clear.
Network <x>
What this message means:
A network interface is the active communication link.
Network <x>, <y>
What this message means:
A network interface is the active communication link, where <x> represents the active
communication link and <y> represents the channel.
No DRAM Installed
What this message means:
No DRAM is installed in the printer.
What you can do:
Turn the printer off, install DRAM and turn the printer back on.
88
No Jobs Found.
Retry?
What this message means:
The four-digit personal identification number (PIN) you entered is not associated with any
confidential print job.
What you can do:
•
Press Go to enter another PIN.
•Press Stop to clear the PIN entry prompt.
See also:
Holding a job in the printer
Not Ready
What this message means:
The printer is not ready to receive or process data. Someone pressed Stop to take the printer
offline.
What you can do:
Press Go to make the printer ready to receive jobs.
Ovrflow Bin Full
What this message means:
The mailbox’s designated overflow bin is full.
What you can do:
Remove the stack of paper from the bin to clear the message.
Parallel <x>
What this message means:
A parallel interface is the active communication link.
89
Performing
Self Test
What this message means:
The printer is running the series of start-up tests it performs after it is turned on.
What you can do:
Wait for the message to clear.
See also:
Aligning the image transfer unit
Power Saver
What this message means:
The printer is ready to receive and process data. It is reducing its electricity consumption while
idle. If the printer remains inactive for the period of time specified in the Power Saver menu
item (20 minutes is the factory default), the Power Saver message replaces the Ready
message on the display.
What you can do:
•
Send a job to print.
•Press Go to quickly warm the printer to normal operating temperature and display the Ready
message.
Printer Calibrating
What this message means:
The printer is adjusting the color tables to correct variations caused by environmental
conditions.
What you can do:
Wait for the message to clear.
See also:
Color Menu
90
Print Jobs on
Disk
What this message means:
Jobs that were spooled to the hard disk before the printer was last turned off have not yet
printed.
What you can do:
•
Press Go to print the jobs.
•Press Return or Stop to delete the jobs from the hard disk without printing them.
Printing Alignment Page
What this message means:
The printer is processing or printing a test page that shows alignment values.
What you can do:
Wait until the page has completed printing.
See also:
<x> Alignment
Printing
Directory List
What this message means:
The printer is processing or printing a directory of all files stored in flash memory or on a hard
disk.
What you can do:
Wait for the message to clear.
See also:
Print Directory
91
Printing
Font List
What this message means:
The printer is processing or printing a list of all available fonts for the specified printer
language.
What you can do:
Wait for the message to clear.
See also:
Print Fonts
Printing Job
Accounting Stat
What this message means:
The printer is processing or printing all job accounting statistics stored on the hard disk.
What you can do:
Wait for the message to clear.
See also:
Job Acct Stat
Printing Menu
Settings
What this message means:
The printer is processing or printing the menu settings page.
What you can do:
Wait for the message to clear.
See also:
Print Menus; Printing a menu settings page
92
Prog Engine Code
What this message means:
The printer is programming new code into the flash memory.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
Prog System Code
What this message means:
The printer is programming new system code.
What you can do:
Wait for the message to clear and the printer to reset.
WARNING: Do not turn the printer off while this message is displayed.
Program Flash
What this message means:
The printer is storing resources, such as fonts or macros, in flash memory.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
Programming Disk
What this message means:
The printer is storing resources, such as fonts or macros, on the hard disk.
What you can do:
Wait for the message to clear.
WARNING: Do not turn the printer off while this message is displayed.
93
Programming Error P<x>
What this message means:
An error occurred while the printer was programming code into memory.
What you can do:
Correct the problem specified on the second line of the display:
P105A network file was used to program a non-network printer, or a non-network file
was used to program a network printer.
P109An update file was used to program the printer, but the information did not fit
within the space allocated in the Master Boot Record.
P112An upddle.fls file was used to update the DLE code on a printer with a firmware
card installed, but the DLE was not found on the firmware card.
P200No fir m ware card is installed.
Queuing and
Deleting Jobs
What this message means:
The printer is deleting one or more held jobs and sending one or more jobs to print.
What you can do:
Wait for the message to clear.
See also:
Printing and deleting held jobs
Queuing Jobs
What this message means:
The printer is sending one or more held jobs to print.
What you can do:
Wait for the message to clear.
See also:
Holding a job in the printer
94
Ready
What this message means:
The printer is ready to receive and process print jobs.
What you can do:
Send a job to print.
Ready Hex
What this message means:
The printer is in Hex Trace mode and is ready to receive and process print jobs.
What you can do:
•
Send a job to print. All data sent to the printer is printed in hexadecimal and character
representation. Control strings are printed, not executed.
•Turn the printer off and then on to exit Hex Trace mode and return to Ready status.
Reattach
<device>
What this message means:
The specified device is either not fully connected to the printer or is experiencing a hardware
failure.
What you can do:
•
Reestablish communication by removing the specified device and reattaching it to the printer.
•Press Go to clear the message and continue printing without using the device.
•In the case of a hardware failure, turn the printer off and back on. If the error recurs, turn the
printer off, remove the specified device, and call for service.
See also:
Calling for service
95
Remove Paper
<specified bin>
What this message means:
The specified output bin, or bins, is full.
What you can do:
Remove the stack of paper from the specified bin(s) to clear the message.
Resetting
Active Bin
What this message means:
The printer is resetting to the active bin in a linked set of bins.
What you can do:
Wait for the message to clear.
Resetting
Fuser Cnt Value
What this message means:
The printer is resetting the counter that tracks wear on the fuser.
What you can do:
Wait for the message to clear.
Resetting the
Printer
What this message means:
The printer is resetting to the current default settings. Any active print jobs are cancelled.
What you can do:
Wait for the message to clear.
See also:
Changing menu settings
96
Restore Held
Jobs. Go/Stop?
What this message means:
Someone reset the printer or turned it on, and the printer detects Print and Hold jobs stored on
the hard disk.
What you can do:
•
Press Go. All Print and Hold jobs on the hard disk are restored to printer memory.
•Press Return or Stop. No Print and Hold jobs are restored to printer memory. The printer
returns to the Ready state.
See also:
Holding a job in the printer
Restoring Factory
Defaults
What this message means:
The printer is restoring the factory default printer settings. When factory default settings are
restored:
•All downloaded resources (fonts, macros, symbol sets) in the printer memory are deleted.
•All menu settings return to the factory default setting except:
–The Display Language setting in the Setup Menu.
–All settings in the Parallel Menu, Serial Menu, Network Menu, Infrared Menu, LocalTalk
Menu, USB Menu, and Fax Menu.
What you can do:
Wait for the message to clear.
See also:
Restoring factory default settings
97
Restoring
Held Job xxx/yyy
What this message means:
The printer is restoring held jobs from the hard disk.
Note: xxx represents the number of the job being restored.
yyy represents the total number of jobs to be restored.
What you can do:
•
Wait for the message to clear.
•Select the Abort Restore menu item in the Job Menu.
See also:
Holding a job in the printer
Restoring Held Jobs
What this message means:
The printer is restoring held jobs from the hard disk.
What you can do:
Wait for the message to clear.
See also:
Holding a job in the printer
Serial <x>
What this message means:
A serial interface is the active communication link.
98
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