IBM 1125, 1120 User Manual

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Infoprint 1120 and 1125

User’s Reference

S510-2101-00

IBM

Argecy Computer Corporation 248-324-1800

Infoprint 1120 and 1125

User’s Reference

S510-2101-00

IBM

Argecy Computer Corporation 248-324-1800

Table of contents

Chapter 1: Printer overview .............................................................. 7

Chapter 2: Using the operator panel ............................................... 8

Understanding the operator panel ........................................................................ 8

Using the operator panel buttons ......................................................................... 9

Using the operator panel to change printer settings .......................................... 10

Printing the menu settings page ......................................................................... 11

Chapter 3: Using the Print and Hold function .............................. 12

Printing and deleting held jobs ........................................................................... 12

Accessing held jobs from the operator panel ..................................................... 13

Recognizing when format errors occur .............................................................. 13

Repeat Print ....................................................................................................... 14

Reserve Print ..................................................................................................... 14

Verify Print .......................................................................................................... 14

Confidential jobs ................................................................................................. 14

Chapter 4: Canceling a print job .................................................... 16

Chapter 5: Printing folio and statement size paper ..................... 17

Chapter 6: Choosing print material ............................................... 18

Paper characteristics .......................................................................................... 18

Weight .......................................................................................................... 18

Curl .............................................................................................................. 18

Smoothness ................................................................................................. 19

Moisture content .......................................................................................... 19

Grain direction ............................................................................................. 19

Fiber content ................................................................................................ 19

Recommended paper ......................................................................................... 19

Unacceptable paper ........................................................................................... 19

Choosing preprinted forms and letterhead ......................................................... 20

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Choosing prepunched paper .............................................................................. 20

Choosing paper .................................................................................................. 21

Choosing envelopes ........................................................................................... 21

Choosing labels .................................................................................................. 22

Choosing card stock ........................................................................................... 23

Choosing transparencies ................................................................................... 23

Chapter 7: Print material specifications ........................................ 24

Chapter 8: Loading print material .................................................. 28

Chapter 9: Loading a paper tray .................................................... 29

Loading letterhead ....................................................................................... 30

Chapter 10: Loading the multipurpose feeder .............................. 31

Capacity ............................................................................................................. 31

Paper dimensions .............................................................................................. 31

Trouble-free printing ........................................................................................... 31

Loading paper and transparencies .............................................................. 35

Loading envelopes ....................................................................................... 35

Loading letterhead ....................................................................................... 36

Closing the multipurpose feeder ........................................................................ 38

Chapter 11: Loading the envelope feeder ..................................... 39

Chapter 12: Loading the 2000-sheet drawer ................................. 43

Chapter 13: Storing paper .............................................................. 44

Chapter 14: Tray linking ................................................................. 45

Chapter 15: Tips for avoiding paper jams ..................................... 46

Chapter 16: Replacing the print cartridge ..................................... 47

Chapter 17: Replacing the charge roll ........................................... 48

Chapter 18: Replacing the transfer roll ......................................... 49

Chapter 19: Replacing the fuser assembly ................................... 50

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iii

Chapter 20: Resetting the maintenance counter .......................... 51

Chapter 21: Ordering supplies ....................................................... 52

Maintenance kit ............................................................................................ 52

Print cartridges ............................................................................................. 52

Label fuser cleaner ...................................................................................... 52

Charge roll ................................................................................................... 52

Transfer roll .................................................................................................. 52

Fuser assembly ........................................................................................... 52

Chapter 22: Storing supplies ......................................................... 53

Chapter 23: Checking an unresponsive printer ........................... 54

Chapter 24: Clearing paper jams ................................................... 55

Identifying paper jam areas ......................................................................... 55

Accessing paper jam areas ......................................................................... 56

200 and 201 Paper Jam

Remove Cartridge .............................................56

202 Paper Jam

Open Rear Door ...............................................58

Before reaching the output bin ..................................................................... 58

While exiting to the output bin ...................................................................... 59

230 Paper Jam

Check Duplex ................................................................................................... 60

24x Paper Jam

Check Tray x ................................................................................................... 63

On the incline surface of a tray or between two trays .................................. 63

Between three trays ..................................................................................... 64

Between a tray, the duplex unit, and the integrated tray ............................. 65

In the 2000-sheet drawer ............................................................................. 67

250 Paper Jam

Check MP Feeder ..............................................68

260 Paper Jam

Check Env Feeder .............................................68

At entry into the envelope feeder ................................................................. 68

Between the envelope feeder and the printer .............................................. 69

Chapter 25: Solving display problems ..........................................71

Chapter 26: Solving printing problems ......................................... 72

Chapter 27: Solving print quality problems .................................. 74

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Chapter 28: Solving option problems ...........................................77

Chapter 29: Solving network printing problems .......................... 79

Chapter 30: Resolving other problems and questions ................ 80

Chapter 31: Understanding printer messages ............................. 81

Chapter 32: Using printer menus ................................................. 113

Chapter 33: Finishing Menu ......................................................... 116

Chapter 34: Infrared Menu ............................................................ 122

Chapter 35: Job Menu ................................................................... 127

Chapter 36: LocalTalk Menu ......................................................... 130

Chapter 37: Network Menu ........................................................... 134

Chapter 38: Paper Menu ............................................................... 138

Chapter 39: PCL Emul Menu ........................................................ 146

Chapter 40: Parallel Menu ............................................................ 151

Chapter 41: PostScript Menu ....................................................... 155

Chapter 42: Quality Menu .............................................................156

Chapter 43: Serial Menu ............................................................... 158

Chapter 44: Setup Menu ............................................................... 164

Chapter 45: Utilities Menu ............................................................ 170

Chapter 46: USB Menu .................................................................. 174

Chapter 47: Disabling operator panel menus ............................. 177

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Chapter 48: Removing options .................................................... 178

Chapter 49: Removing the envelope feeder ............................... 179

Chapter 50: Removing a paper tray or duplex unit .................... 181

Chapter 51: Removing printer or flash memory ......................... 183

Chapter 52: Removing an option card ........................................ 184

Chapter 53: Understanding fonts ................................................ 185

Typefaces and fonts ......................................................................................... 185

Weight and style ........................................................................................ 185

Pitch and point size .................................................................................... 185

Bitmapped and scalable fonts .......................................................................... 187

Resident fonts .................................................................................................. 188

Symbol sets ...................................................................................................... 193

Symbol sets for PCL 6 emulation .............................................................. 193

Downloadable fonts .......................................................................................... 194

Printing a font sample list ................................................................................. 194

Chapter 54: Printer specifications ............................................... 195

Dimensions ...................................................................................................... 195

Duty cycle ......................................................................................................... 195

Notices ............................................................................................ 196

Edition notice .................................................................................................... 197

Trademarks ...................................................................................................... 197

Licensing notice ............................................................................................... 198

Safety information ............................................................................................ 198

Cautions and warnings ..................................................................................... 199

Electronic emission notices .............................................................................. 199

With a network cable attached ................................................................... 199

Without a network cable attached .............................................................. 200

The United Kingdom Telecommunications Act 1984 ................................. 201

Laser notices .................................................................................................... 201

Laser advisory label ................................................................................... 201

Laser notice ............................................................................................... 201

Index ................................................................................................ 203

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Printer overview

The following illustrations show a standard network model configuration and a fully configured printer. If you have attached paper handling options to your printer, it may look more like the fully configured model. For information on other possible configurations, refer to the Setup Guide.

Standard output bin

Operator panel

Tray 1 (integrated tray)

Tray 5 (2000-sheet drawer)

Optional envelope feeder

Tray 2

Tray 3

Optional duplex unit

Tray 4

Standard network model configuration

Fully configured

Multipurpose feeder

Tray 1 (integrated tray)

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Using the operator panel

This section contains information about understanding the operator panel, changing printer settings, and understanding operator panel menus.

You can change most printer settings from your software application or printer driver. Settings you change from the application or printer driver apply only to the job you are preparing to send to the printer.

Changes made to printer settings from a software application override changes made from the printer operator panel.

If you cannot change a setting from your application, use the printer operator panel or the remote operator panel available from MarkVision™. Changing a printer setting from the printer operator panel or from MarkVision makes that setting the user default.

Understanding the operator panel

The printer operator panel has a 2-line by 16-character liquid crystal display (LCD), five buttons, and one indicator light.

Indicator light

The indicator light gives information about the status of your printer. If the light is:

• Off, the printer is off

• On, the printer is on, but idle

• Blinking, the printer is on and is busy

LCD

Light

Select

Return

Stop

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Using the operator panel buttons

Use the five operator panel buttons to open a menu, scroll through a list of values, change printer settings, and respond to printer messages.

The numbers 1 through 6 appear beside the operator panel buttons; these numbers are used to enter personal identification numbers (PIN) for Print and Hold jobs. For more information, see

Using the

Print and Hold function

The following information describes the functions of each button.

Note: Buttons act upon the information displayed on the second line of the operator

panel.

Press the Go button to:

• Return to the Ready state if the printer is in an offline situation (the Ready message does not appear on the display).

• Exit printer menus and return to the Ready state.

• Clear operator panel error messages.

If you’ve changed printer settings from the operator panel menus, press

before sending a job to print. The printer must display Ready for jobs to print.

Each end of the button has a function. Press Menu:

• When Ready is displayed, to take the printer offline (out of the Ready state) and scroll through the menus.

• When

Busy is displa

• yed, to take the printer to the Job Menu.

• When the printer is offline, press

Menu> to scroll through the menus.

– Press

<Menu to go to the previous item in the menus.

For menu items with numeric values, such as Copies, press and hold Menu to scroll through the values. Release the button when the number you want is displayed.

Select

Press Select to:

• Select the menu displayed on the second line of the display. Depending on the type of menu, this action:

– Opens the menu and shows the first item in the menu. – Opens the menu item and shows the default setting.

• Save the displayed menu item as the default setting. The printer shows the Saved message and returns to the menu item.

• Clear certain messages from the operator panel.

Return Press Return to return to the previous menu level or menu item.

Stop

Press Stop at the Ready, Busy, or Waiting message to temporarily stop all activity and take the printer offline. The operator panel status message changes to Not Ready.

Press

Go to return the printer to the Ready, Busy, or Waiting state.

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Using the operator panel to change printer settings

From the operator panel, you can select menu items and associated values to print your jobs successfully. You can also use the operator panel to alter the setup and operating environment of the printer. See

Using printer menus for an explanation of all the menu items.

You can modify printer settings by:

• Selecting a setting from a list of values

• Changing an On/Off setting

• Changing a numerical setting

To select a new value as a setting:

1 From a Ready status message, press Menu. The menu names appear.

2 Continue to press and release Menu until you see the menu you need.

3 Press Select to select the menu or menu item displayed on the second line of the display.

– If the selection is a menu, the menu is opened and the first printer setting in the menu

appears.

– If the selection is a menu item, the default setting for the menu item appears.

(The current user default setting has an asterisk [*] beside it.)

Each menu item has a list of values for the menu item. A value can be:

– A phrase or word to describe a setting – A numerical value that can be changed – An On or Off setting

4 Press Menu to move to the value you need.

5 Press Select to select the value on the second line of the display. An asterisk appears beside

the value to indicate that it is now the user default setting. The new setting appears for one second, clears, displays the word Saved, and then shows the previous list of menu items.

6 Press Return to go back to previous menus. Make additional menu selections to set new

default settings. Press Go if this is the last printer setting to change.

User default settings remain in effect until you save new settings or restore the factory defaults. Settings you choose from your software application can also change or override the user default settings you select from the operator panel.

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Printing the menu settings page

Complete the following steps to print a list of the current user default settings and installed printer options:

1 Make sure the printer power is on and the Ready message appears.

2 Press Menu until you see Utilities Menu and then press Select.

3 Press Menu until you see Print Menus and then press Select.

The message Printing Menu Settings appears and remains until the page prints. The printer returns to Ready when the page or pages finish printing.

If a message displays, see

Understanding printer messages for more information.

The

diagram in Using printer menus shows the menu items in each menu.

An asterisk (*) next to a value indicates the factory default setting. Factory defaults may differ for different countries.

Factory defaults are the function settings in effect the first time you turn your printer on. These remain in effect until you change them. Factory defaults are restored if you select the Restore value for the Factory Defaults menu item in the Utilities Menu. See Utilities Menu for more information.

When you select a new setting from the operator panel, the asterisk moves next to the selected setting to identify it as the current user default.

User defaults are the settings you select for different printer functions and store in printer memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored.

Note: Settings you choose from your software application may override the settings you

select from the operator panel.

Menus Disabled

If your printer is configured as a network printer available to a number of users, Menus Disabled may appear when you press Menu from the Ready state. Disabling the menus prevents users from using the operator panel to inadvertently change a printer default that has been set by the person managing the printer. You can still use Print and Hold features, clear messages, and select items from the Job Menu when printing a job, but you cannot change other printer settings. You can, however, use your printer driver to override printer defaults and select settings for individual print jobs.

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Using the Print and Hold function

When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory. When you are ready to print the job, you must go to the printer and use the operator panel menus to identify which held job you want to print.

Note: Print and Hold functions require a minimum of 16MB available printer memory. We

recommend a minimum of 32MB available printer memory and a hard disk.

To learn more about this function, click a topic:

Printing and deleting held jobs

Once held jobs are stored in printer memory, you can use the printer operator panel to specify what you want to do with one or more of the jobs. You can select either Confidential Job or Held Jobs (Repeat Print, Reserve Print, and Verify Print jobs) from the

Job Menu. If you select Confidential Job,

you must enter the personal identification number (PIN) you specified in the driver when you sent the job. See

Confidential jobs for more information.

From either the Confidential Job or the Held Jobs menu items, you have five choices:

• Print All Jobs

• Print A Job

• Delete All Jobs

• Delete A Job

• Print Copies

• Printing and deleting held jobs

• Recognizing when format errors occur

• Verify Print

• Reserve Print

• Accessing held jobs from the operator panel

• Repeat Print

• Confidential jobs

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Accessing held jobs from the operator panel

1 To access held jobs from the operator panel:

– If the printer is Busy, press Menu and the Job Menu appears. – If the printer is Ready, continue to step 2.

2 Press Menu until you see Held Jobs or Confidential Job on the operator panel display,

depending on the type of job you want to access.

3 Press Select.

User Name appears on the first line of the operator panel. The second line displays the names of users currently associated with Print and Hold jobs.

4 Press Menu until you see your user name.

Note: If you are looking for a Confidential Job, you are prompted to enter your PIN. See

Confidential jobs for more information.

5 Press Select.

6 Press Menu until the action you want to take is on the second line of the operator panel (Print

A Job, Delete A Job, and so on).

7 Press Select.

– If you are looking for a particular job, press Menu to scroll through the list of available jobs,

and press Select when the correct job is displayed. An asterisk (*) appears next to the job name indicating you have chosen to print or delete that job.

– If you are prompted to enter the number of copies you want to print, use the Menu button

to increase or decrease the number on the display, and then press Select.

8 Press Go to print or delete specific jobs you have marked.

The printer briefly shows messages indicating what Print and Hold functions it is performing.

Recognizing when format errors occur

If the symbol appears on the display, it indicates that the printer had trouble formatting one or more of the held jobs. These formatting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job.

When a symbol appears next to a held job, you can:

• Print the job. Be aware, however, that only part of the job may print.

• Delete the job. You may want to free up additional printer memory by scrolling through the list

of held jobs and deleting others you have sent to the printer.

If formatting errors are a recurring problem with held jobs, your printer may require more memory.

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Repeat Print

If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory.

Note: Repeat Print jobs are automatically deleted from printer memory when the printer

requires extra memory to process additional held jobs.

Reserve Print

If you send a Reserve Print job, the printer does not print the job immediately, but stores the job in memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional held jobs.

See Printing and deleting held jobs for information.

Verify Print

If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested from the driver in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory before printing the remaining copies.

See

Printing and deleting held jobs if you need help printing the additional copies stored in memory.

Note: Once all copies are printed, the Verify Print job is deleted from printer memory.

Confidential jobs

When you send a job to the printer, you can enter a personal identification number (PIN) from the driver. The PIN must be four digits using the numbers 1–6. The job is then held in printer memory until you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job. This ensures that the job does not print until you are there to retrieve it, and no one else using the printer can print the job.

When you select Confidential Job from the Job Menu and then select your user name, the following prompt is displayed:

Enter PIN: =____

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Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job. The numbers next to the button names identify which button to press for each digit (1–6). As you enter the PIN, asterisks are displayed on the operator panel to ensure confidentiality.

If you enter an invalid PIN, the message No Jobs Found. Retry? appears. Press Go to reenter the PIN, or press Stop to exit the Confidential Job menu.

When you enter a valid PIN, you have access to all print jobs matching the user name and PIN you entered. The print jobs matching the PIN you entered appear on the display when you enter the Print A Job, Delete A Job, and Print Copies menu items. You can then choose to print or delete jobs matching the PIN you entered. (See

Printing and deleting held jobs for more information.) After printing the

job, the printer deletes the confidential job from memory.

Enter PIN

=****

Select

Return

Stop

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Canceling a print job

To cancel a print job:

1 Press Menu. Job Menu appears on the first line of the display and Cancel Job appears on the

second line.

Note: Job Menu is the only available menu item when the printer is in the Busy state.

2 Press Select.

Canceling Job briefly appears in the display. The printer finishes printing any page already being printed, and then stops. The printer returns to the Ready state.

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Printing folio and statement size paper

Folio and statement sizes are not available in the Paper Size menu until Size Sensing is turned off. To turn off Size Sensing:

1 Press and hold the Select and Return buttons while you turn the printer on.

2 Release the buttons when Performing Self Test appears.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

3 Press Menu until you see Size Sensing, and then press Select.

Tray 1 Sensing appears on the second line of the display.

4 Press Menu to select the input option that will hold the folio or statement size paper, and then

press Select.

The first line of the display shows the selected input option and the second line shows the current setting.

5 Press Menu to change the setting to Off, and then press Select.

SAVED appears briefly on the display, and then is replaced by Config Menu on the first line and Size Sensing on the second line.

6 Press Menu until you see Exit Config Menu, and then press Select.

7 Activating Menu Changes appears briefly, followed by Performing Self Test. The printer returns

to the Ready state.

8 Once Size Sensing is turned off, go into the Paper Size menu for that tray and change the size

to folio or statement.

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Choosing print material

The print quality and feed reliability of your printer and options can vary with the type and size of print material you use. This section provides guidelines for each type of print material.

Always print samples on the print material you are considering before buying large quantities.

Click a topic for more information:

Paper characteristics

The following paper characteristics affect print quality and reliability. We recommend that you keep these guidelines in mind when evaluating new paper stock.

Weight

The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Paper lighter than 60 g/m

(16 lb) might not be stiff enough to feed properly, causing paper jams. For

best performance, use 75 g/m

(20 lb bond) grain long paper. To use paper narrower than 182 x 257

mm (7.2 x 10.1 in.), we recommend that the basis weight be greater than or equal to 90 g/m

(24 lb

bond).

Curl

Curl is the tendency of paper to curve at its edges. Excessive curl can cause paper feeding problems. Curl usually occurs after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in humid conditions, even in the paper tray, can contribute to paper curling.

• Paper characteristics

• Recommended paper

• Unacceptable paper

• Choosing preprinted forms and letterhead

• Choosing prepunched paper

• Choosing paper

• Choosing envelopes

• Choosing labels

• Choosing card stock

• Choosing transparencies

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Smoothness

The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding problems. Smoothness needs to be between 100 and 300 Sheffield points; however, smoothness between 100 and 250 Sheffield points produces the best print quality.

Moisture content

The amount of moisture in the paper affects both print quality and the ability of the printer to feed the paper properly. Leave the paper in its original wrapper until you are ready to use it. This limits the exposure of the paper to moisture changes that can degrade its performance.

Grain direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.

For 60 to 176 g/m

(16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier

than 176 g/m

(47 lb bond), grain short is preferred. For the multipurpose feeder, 60 to 135 g/m2 (16 to 36 lb bond) paper, grain long fibers are recommended. For the multipurpose feeder, papers heavier than 135 g/m

(36 lb bond), grain short is preferred.

Fiber content

Most high-quality xerographic paper is made from 100% chemically pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possess characteristics that can result in degraded paper handling.

Recommended paper

To ensure the best print quality and feed reliability, use 75 g/m2 (20 lb) xerographic paper. Business papers designed for general business use may also provide acceptable print quality.

Always print several samples before buying large quantities of any type of paper. When choosing any papers, consider the weight, fiber content, and color of the paper.

The laser printing process heats paper to high temperatures of 225°C (437°F) for MICR (Magnetic Ink Character Recognition) applications, and 205°C (401°F) for non-MICR applications. Use only papers that are able to withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the paper you’ve chosen is acceptable for laser printers.

Unacceptable paper

The following papers are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as

carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper.

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• Coated papers (erasable bond)

• Multiple-part forms or documents

• Preprinted papers that require a registration (the precise print location on the page) greater

than ±0.09 in., such as optical character recognition (OCR) forms

In some cases, you can adjust registration with your software application to successfully print on these forms.

• Preprinted papers with chemicals that may contaminate the printer

• Preprinted papers that can be affected by the temperature in the printer fuser

• Rough-edged or curled papers

• Synthetic papers

• Thermal papers

• Less than 60 g/m

(16 lb) recycled paper

• Recycled papers containing more than 25% post-consumer waste that do not meet DIN 19

309

Choosing preprinted forms and letterhead

Use the following guidelines when selecting preprinted forms and letterhead paper for the printer:

• Use grain long papers for best results.

• Use only forms and letterhead printed using an offset lithographic or engraved printing

process.

• Choose papers that absorb ink, but do not bleed.

• Avoid papers with rough or heavily textured surfaces.

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 205°C (401°F) for non-MICR applications, and 225°C (437°F) for MICR applications, without melting or releasing hazardous emissions. Use inks that are not affected by the resin in the toner. Inks that are oxidation-set or oil-based should meet these requirements. Latex inks might not meet these requirements. If you are in doubt, contact your paper supplier.

Choosing prepunched paper

Prepunched paper brands can differ in the number and placement of holes and in manufacturing techniques.

Use the following guidelines when selecting and using prepunched paper:

• Test paper from several manufacturers before ordering and using large quantities of pre-

punched paper.

• Paper should be punched at the paper manufacturer and not drilled into paper already

packaged in a ream. Drilled paper can cause paper jams when multiple sheets feed through the printer.

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• Prepunched paper can include more paper dust than standard paper. Your printer may require

more frequent cleaning and feed reliability may not be as good as that of standard paper.

• Weight guidelines for prepunched paper are the same as for non punched paper.

Choosing paper

Proper paper loading helps prevent paper jams and ensures trouble-free printing.

To help avoid paper jams or poor print quality:

• Always use new, undamaged paper.

• Before loading paper, you need to know the recommended print side of the paper you’re using.

This information is usually indicated on the paper package.

• Do not use paper that you have cut or trimmed yourself.

• Do not mix paper sizes, weights, or types in the same paper source; mixing results in paper

jams.

• Do not use coated papers.

• Do not forget to change the Paper Size setting when you use a source that does not support

auto size sensing.

• Do not remove paper trays while a job is printing or Busy is displayed.

• Make sure the Paper Type, Paper Texture, and Paper Weight settings are correct. (See Paper

for detailed information about these settings.)

• Make sure the paper is properly loaded in the paper source.

• Flex paper back and forth. Do not fold or crease the paper. Straighten the edges on a level

surface.

Choosing envelopes

When printing on envelopes:

• To achieve the best possible print quality, use only high-quality envelopes that are designed for

use in laser printers.

• Use only new, undamaged envelopes.

• Load only one size of envelope at a time in the envelope feeder.

• Make sure the glue is not exposed.

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• A combination of high humidity (over 60%) and the high printing temperatures may seal the

envelopes.

• Be sure to select Env Feeder or MP Feeder as the paper source in the Paper Menu and set

the correct envelope size.

The laser printing process heats envelopes to a temperature of 205°C (401°F). Use only envelopes that are able to withstand these temperatures without sealing, excessive curling, wrinkling, or releasing hazardous emissions. If you have any doubts about the envelopes you are considering using, check with the envelope supplier.

For best performance, use envelopes made from 75 g/m

(20 lb bond) paper. You can use up to 105 g/

(28 lb bond) weight for the multipurpose feeder or 105 g/m2 (28 lb bond) weight for the envelope feeder as long as the cotton content is 25% or less. Envelopes with 100% cotton content must not exceed 90 g/m

(24 lb bond) weight.

To minimize jams, do not use envelopes that:

• Have excessive curl or twist

• Are stuck together or damaged in any way

• Contain windows, holes, perforations, cutouts, or embossing

• Use metal clasps, string ties, or metal folding bars

• Have an interlocking design

• Have postage stamps attached

• Have any exposed adhesive when the flap is in the sealed or closed position

• Have nicked edges or bent corners

• Have rough, cockle, or laid finishes

Choosing labels

The printer can print on many labels designed for use with laser printers. These labels are supplied in letter size and A4 size sheets.

When printing on labels:

• Be sure to select Labels in the Paper Type menu item in the Paper Menu. (See Paper Type for

detailed information about these settings.)

• Do not load labels together with paper or transparencies in the same paper tray; mixing print

materials can cause feeding problems.

• Do not load partial sheets with areas exposed by missing labels; this can cause labels to peel

off during printing, jam, and contaminate your printer and your print cartridge with adhesive. It can also void your printer and cartridge warranties.

• Avoid using labels that may release hazardous emissions when heated.

Note: Labels are one of the most difficult print materials for laser printers. Your printer

requires a special fuser cleaner for label applications in order to optimize feed reliability. See

Ordering supplies for information on obtaining a label fuser

cleaner.

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After continuously printing approximately 10,000 page sides of labels (or each time you replace the print cartridge), complete the following steps to maintain printer feeding reliability:

1 Print five sheets of paper.

2 Wait approximately five seconds.

3 Print five more sheets of paper.

Choosing card stock

Card stock is single-ply and has many properties. The orientation of paper fibers, moisture content, thickness, and texture can all affect printing on card stock. See

Print material specifications for

information on the preferred weight for the grain direction of print materials.

When printing on card stock:

• Be sure to select Card Stock in the Paper Type menu item in the Paper Menu. (See Paper

Type

for detailed information about these settings.)

• Be aware that preprinting, perforation, and creasing can significantly affect the print quality and

cause paper handling or jamming problems.

• Avoid using card stock that may release hazardous emissions when heated.

After printing approximately 10,000 page sides of card stock (or each time you replace the print cartridge), complete the following steps to maintain printer feeding reliability:

1 Print five sheets of paper.

2 Wait approximately five seconds.

3 Print five more sheets of paper.

Choosing transparencies

The printer can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies you are considering before buying large quantities.

The Paper Type setting should be set to Transparency to help prevent jams. (See

Paper Type for

detailed information about this setting.) Check with the manufacturer or vendor to determine whether your transparencies are compatible with laser printers that heat transparencies to 212°C (414°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions.

Transparencies can be fed automatically from the multipurpose feeder and all standard and optional trays, except the 2000-sheet drawer, for all printer models. See

Print material specifications for

information about transparency compatibility with output options.

Be careful when you handle transparencies. Fingerprints on the surface of the transparency cause poor print quality.

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Print material specifications

The following tables provide information on standard and optional paper sources for your printer model, including the paper sizes you can select from the Paper Size menu and supported weights.

Note: If you use a paper size not listed, select the next larger size.

Paper size Dimensions

250-sheet drawer

250 UAT

Optional

500-sheet drawer

Optional 500 UAT

Multipurpose tray

Optional

2000-sheet drawer

Optional

envelope feeder

Optional

duplex unit

A4 210 x 297 mm

(8.27 x 11.7 in.)

✓ ✓ ✓ ✓ ✓

A5 148 x 210 mm

(5.83 x 8.27 in.)

✓ ✓ ✓ ✓ ✓

JIS B5 182 x 257 mm

(7.17 x 10.1 in.)

✓ ✓ ✓ ✓ ✓

Letter 215.9 x 279.3 mm

(8.5 x 11 in.)

✓ ✓ ✓ ✓ ✓

Legal 215.9 x 355.6 mm

(8.5 x 14 in.)

✓ ✓ ✓ ✓ ✓

Executive 184.2 x 266.7 mm

(7.25 x 10.5 in.)

✓ ✓ ✓ ✓ ✓

Folio

216 x 330 mm (8.5 x 13 in.)

✓ ✓ ✓ ✓

Statement

139.7 x 215.9 mm (5.5 x 8.5 in.)

✓ ✓ ✓

This default setting is 215.9 x 355.6 mm (8.5 x 14 in.). You can set the actual page size from your application

software or through the Universal Setup menu item.

This size does not appear in the Paper Size menu until Tray Size Sensing is turned off. See Printing folio and

statement size paper for more information.

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Universal

139.7 x 210 mm to

215.9 x 355.6 mm (5.5 x 8.27 in. to 8.5 x 14 in.)

✓ ✓ ✓ ✓ ✓

69.85 x 127 mm to 229 x 355.6 mm (2.75 x 5 in. to 9.01 x 14 in.)

✓ ✓ ✓

148 x 182 mm to 215.9 x 355.6 mm (5.83 x 7.17 in. to 8.5 x 14 in.)

✓ ✓ ✓ ✓ ✓ ✓

7 ¾ Envelope 98.4 x 190.5 mm

(3.875 x 7.5 in.)

✓ ✓

9 Envelope 98.4 x 225.4 mm

(3.875 x 8.9 in.)

✓ ✓

10 Envelope 104.8 x 241.3 mm

(4.12 x 9.5 in.)

✓ ✓

DL Envelope 110 x 220 mm

(4.33 x 8.66 in.)

✓ ✓

C5 Envelope 162 x 229 mm

(6.38 x 9.01 in.)

✓ ✓

B5 Envelope 176 x 250 mm

(6.93 x 9.84 in.)

✓ ✓

Other Envelope

98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.)

✓ ✓

Paper size Dimensions

250-sheet drawer

250 UAT

Optional

500-sheet drawer

Optional 500 UAT

Multipurpose tray

Optional

2000-sheet drawer

Optional

envelope feeder

Optional

duplex unit

This default setting is 215.9 x 355.6 mm (8.5 x 14 in.). You can set the actual page size from your application

software or through the Universal Setup menu item.

This size does not appear in the Paper Size menu until Tray Size Sensing is turned off. See Printing folio and

statement size paper for more information.

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Print material

250-sheet drawer

Optional

500-sheet drawer

Multipurpose tray

Optional

2000-sheet drawer

Optional

envelope feeder

Optional

duplex unit

Standard output bin

Paper ✓ ✓ ✓ ✓ ✓ ✓

Card stock ✓ ✓ ✓ ✓ ✓

Transparencies ✓ ✓ ✓ ✓

Vinyl labels

✓ ✓ ✓ ✓

Paper labels

✓ ✓ ✓ ✓

Polyester labels

✓ ✓ ✓ ✓

Dual-web labels

✓ ✓ ✓ ✓

Printing label applications on your printer requires a special label fuser cleaner which prevents

duplexing. The label fuser cleaner is included with a special label cartridge for label applications. See

Ordering supplies for more information on obtaining a label fuser cleaner.

Print material Type

Print material weight

Integrated tray and optional 500-sheet drawer

Multipurpose feeder and optional 250-sheet drawer

Envelope feeder

Paper Xerographic or

business paper

60 to 176 g/m2 grain long (16 to 47 lb bond)

60 to 135 g/m

grain long (16 to 36 lb bond)

N/A

Card stock— maximum (grain long)

Index Bristol 163 g/m

(90 lb) 120 g/m2 (67 lb) N/A

Tag

163 g/m2 (100 lb) 120 g/m2 (74 lb) N/A

Cover

176 g/m2 (65 lb) 135 g/m2 (50 lb) N/A

Card stock— maximum (grain short)

Index Bristol 199 g/m

(110 lb) 163 g/m2 (90 lb) N/A

Tag

203 g/m2 (125 lb) 163 g/m2 (100 lb) N/A

Cover

216 g/m2 (80 lb) 176 g/m2 (65 lb) N/A

Transparencies Laser printer 138 to 146 g/m

(37 to 39 lb bond)

138 to 146 g/m

(37 to 39 lb bond)

N/A

Grain short is preferred for papers over 176 g/m2.

Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing.

28 lb bond envelopes are limited to 25% cotton content.

Includes envelopes fed from the multipurpose tray only.

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Labels—upper limit

Paper 180 g/m

(48 lb bond)

163 g/m

(43 lb bond)

N/A

Dual-web paper 180 g/m

(48 lb bond)

163 g/m

(43 lb bond)

N/A

Polyester 220 g/m

(59 lb bond)

220 g/m

(59 lb bond)

N/A

Vinyl 300 g/m

(92 lb liner)

260 g/m

(78 lb liner)

N/A

Integrated forms Pressure-

sensitive area (must enter the printer first)

140 to 175 g/m

N/A

Paper base (grain long)

75 to 135 g/m

(20 to 36 lb bond)

75 to 135 g/m

(20 to 36 lb bond)

N/A

Envelopes

100% cotton content maximum weight–24 lb

Sulfite, woodfree or up to 100% cotton bonds

N/A 60 to 105 g/m

(16 to 28 lb bond)

3, 4

75 to 90 g/m

(20 to 24 lb bond)

Print material Type

Print material weight

Integrated tray and optional 500-sheet drawer

Multipurpose feeder and optional 250-sheet drawer

Envelope feeder

Grain short is preferred for papers over 176 g/m2.

Printing label applications on your printer requires a special label fuser cleaner which prevents duplexing.

28 lb bond envelopes are limited to 25% cotton content.

Includes envelopes fed from the multipurpose tray only.

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Loading print material

This section provides information about loading the various input options. Proper paper loading helps prevent paper jams and ensure trouble-free printing.

Before loading paper, you need to know the recommended print side of the paper you’re using. This information is usually indicated on the paper package.

Click below for information on loading a particular option:

• Loading a paper tray

• Loading the multipurpose feeder

• Loading the envelope feeder

• Loading the 2000-sheet drawer

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Loading a paper tray

Complete these instructions to load print materials into any of the standard or optional trays.

1 Remove the paper tray.

2 Pull the width guide tab and slide the width guide to the far right side of the tray.

3 Squeeze the length guide lever and slide the length guide to the correct position for the size

paper you are loading.

4 Place the paper into the paper tray with the recommended print side face down for single-

sided printing and face up for double-sided printing. Do not fill paper above the stack height mark.

5 Pull the width guide tab and slide the width guide to the left until it lightly rests against the edge

of the paper stack.

Pull here

Length guide

Paper size indicators

Width guide

Length guide lever

Paper capacity mark

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6 Reinstall the tray.

Loading letterhead

For simplex (single-sided) printing on letterhead, place the printed side face down as shown.

For duplex printing on letterhead, place the printed side face up as shown.

Note: The Paper Loading menu item lets you print simplex (single-sided) jobs on

letterhead (or other preprinted media) that has been loaded specifically for duplex printing. See

Paper Loading for more information.

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Loading the multipurpose feeder

The multipurpose feeder can hold several sizes and types of paper, such as transparencies, postcards, note cards, and envelopes. It is useful for single page printing on letterhead, colored paper, or other special paper.

Keep in mind the following capacities, paper dimensions, and operating tips when loading the multipurpose feeder.

Capacity

The maximum stack height is 10 mm (0.4 in.). The multipurpose feeder can hold approximately:

• 100 sheets of 75 g/m

(20 lb) paper

• 10 envelopes

• 75 transparencies

Paper dimensions

The multipurpose feeder accepts paper within the following dimensions:

• Width—69.85 mm (2.75 in.) to 229 mm (9.01 in.)

• Length—127 mm (5 in.) to 355.6 mm (14 in.)

Trouble-free printing

• Load only one size of paper or envelopes at a time in the multipurpose feeder.

• To achieve the best possible print quality, use only high-quality print media that is designed for

use in laser printers. For more guidelines on paper, see

Choosing print material.

• To prevent paper jams, do not add or remove paper when there is still paper in the

multipurpose feeder. This applies to other types of print materials, too.

• Never add print materials to the multipurpose feeder while the printer is printing from the

multipurpose feeder. Doing so may cause a paper jam.

• Print material should be loaded with the recommended print side up and the top of the print

material going into the multipurpose feeder first.

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• Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying

excessive force on it.

• Do not remove any paper tray while a job is printing from the multipurpose feeder or Busy is

displayed on the operator panel. Doing so may cause a paper jam.

Note: The multipurpose feeder may be used with the optional envelope feeder installed.

The icons on the multipurpose feeder show you how to load the multipurpose feeder with paper, how to turn an envelope for printing, and how to load letterhead paper for simplex and duplex printing. See

Loading letterhead for detailed instructions on loading documents loaded on letterhead.

Note: The Paper Loading menu item in the Paper Menu lets you print simplex (single-

sided) jobs on letterhead (or other preprinted media) that has been loaded specifically for duplex printing. For more information, see

Paper Loading.

To load the multipurpose feeder:

1 Push the lower release latch. The multipurpose feeder door drops open.

Simplex letterhead

Duplex letterhead

Envelope

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2 Pull out the metal bar in the recessed area on the multipurpose feeder far enough to

accommodate the paper you will be using.

3 Slide the paper width guide to the far right.

4 Prepare the print material for loading.

– Flex paper or fan envelopes back and forth. Do not fold or crease the paper. Straighten the

edges on a level surface.

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– Hold transparencies by the edges and avoid touching the print side. Fan the stack of

transparencies to prevent jams. Be careful not to scratch or leave fingerprints on the transparencies.

5 Use the stack height limiter as a guide for stack height when loading print materials.

6 Load one type of print material in the multipurpose feeder. Do not mix types. Click a topic for

loading instructions:

– Loading paper and transparencies – Loading envelopes – Loading letterhead

Stack height limiter

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Loading paper and transparencies

a Load paper with the left edge of the stack against the stack height limiter and with the

recommended print side face up.

b Continue with step 7.

Loading envelopes

a Load envelopes flap side down with the stamp area and flap on the left side. The end of

the envelope with the stamp area enters the multipurpose feeder first.

WARNING: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-

stick adhesives. These envelopes may severely damage the printer.

b Continue with step 7.

Note: If envelopes jam while printing, try reducing the number of envelopes in the

multipurpose feeder.

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Loading letterhead

Load letterhead according to the options installed on the printer. Click the topic that describes your printer configuration.

Without a duplex unit

a Load letterhead paper for single-sided printing with the logo face up. The end of the sheet

with the logo should enter the printer first.

b Continue with step 7.

With a duplex unit

a Load letterhead paper for duplex printing with the logo face down. The end of the sheet

with the logo should enter the printer last.

• Without a duplex unit

• With a duplex unit

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b Continue with step 7.

Note: The Paper Loading menu item in the Paper Menu lets you print simplex (single-

sided) jobs on letterhead (or other preprinted media) that has been loaded specifically for duplex printing. For more information, see

Paper Loading.

7 Gently slide the print material into the multipurpose feeder as far as it will go. Forcing the print

material may cause it to buckle.

8 Slide the paper width guide to the left until it lightly touches the stack of print material. Do not

bend the print material.

9 Select the paper source, size, and type from your software application and select paper size

and type from the printer operator panel.

a Make sure the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size

and MP Feeder Type) are set to the correct value for the print material you are loading. (See

Paper Size and Paper Type for detailed information about these settings.)

b Press Go to return to Ready.

Note: Software settings may override operator panel settings.

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Closing the multipurpose feeder

1 Remove print material from the multipurpose feeder.

2 Push the metal bar straight back to collapse the multipurpose feeder to its short-length

position.

3 Close the multipurpose feeder door.

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Loading the envelope feeder

Gently adjust the envelope support for the size you are loading:

– Fully closed (pushed in toward the printer) for short envelopes – Extended to the middle position for medium-length envelopes – Fully open (extended to its full length) for long envelopes

WARNING: Do not place objects on the envelope feeder. Avoid pressing down on it or applying

excessive force.

2 Lift the envelope weight back toward the printer. It stays in place.

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3 Slide the envelope edge guide to the far right.

4 Flex a stack of envelopes back and forth and then straighten the edges on a level surface.

Press down the corners to flatten them.

Fan the envelopes. This prevents the edges of the envelopes from sticking together and helps them feed properly.

Note: When you load envelopes, do not exceed the maximum stack height of 64.7 mm

(2.55 in.). The envelope feeder holds a maximum of 85 envelopes (75 g/m

, 20 lb

bond).

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5 Load the stack of envelopes flap side down with the stamp area and the flap on the left. The

end of the envelopes with the stamp area enters the envelope feeder first. Let the envelopes at the bottom of the stack slide into the envelope feeder slightly more than the ones at the top of the stack.

WARNING: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-

stick adhesives. These envelopes may severely damage the printer. See

Choosing envelopes for more information.

Note: Do not load more envelopes by forcing them under the envelope feeder weight.

This causes jams.

6 Slide the envelope edge guide to the left until it lightly touches the stack. Make sure the

envelopes do not buckle.

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7 Lower the envelope weight to the stack.

8 Select the paper source, size, and type from your software application.

9 Select the paper size and type from printer operator panel:

a Make sure the Paper Size for the envelope feeder (Env Feeder Size) is set to the correct

envelope size you are loading. (See

Paper Size for detailed information about this

setting.)

b Press Go to return to Ready.

Note: Software settings may override operator panel settings.

If envelopes jam, see

Clearing paper jams.

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Loading the 2000-sheet drawer

For information on loading the 2000-sheet drawer, refer to the 2000-Sheet Drawer User’s Guide on the Publications CD that came with your printer.

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Storing paper

Properly storing paper helps ensure trouble-free printing. Use the following guidelines:

• For best results, store paper in an environment where the temperature is approximately 21

(70

F) and the relative humidity is 40%.

• Store cartons of paper on a pallet or shelf, rather than directly on the floor.

• If you store individual packages of paper out of the original carton, make sure they rest on a

flat surface so the edges do not buckle or curl.

• Do not place anything on top of the paper packages.

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Tray linking

Tray linking enables the automatic linking feature for trays when you use the same size and type of print material in multiple paper sources (trays).

For example, let’s say you have loaded two optional trays with the same size print material and both are set to the same paper type. When one tray becomes empty, the printer automatically selects print material from the other tray since the printer sees the trays as linked.

If you use different print material in the trays, each source with a different print material must have the Paper Type set to a unique value to disable the automatic linking feature. If all the trays do not have the same paper type when they are linked, you could mistakenly print a job on the wrong paper type.

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Tips for avoiding paper jams

By carefully selecting print materials and loading them properly, you can avoid most paper jams. If jams do occur, follow the steps outlined in

Clearing paper jams. If jams occur frequently, make sure

you follow these tips to avoid jams:

• See Loading print material to load paper properly. Make sure the adjustable guides are

positioned correctly.

• Do not overload the paper trays. Make sure the paper is under the paper capacity mark on the

inside of the paper tray.

• Do not remove paper trays while print jobs are in process.

• Flex, fan, and straighten the paper before loading it.

• Fan stacks of labels or transparencies before loading them into trays or the multipurpose

feeder. If jams do occur using the multipurpose feeder, try feeding one sheet at a time.

• Do not load wrinkled, creased, damp, or curled paper.

• Do not mix paper types or paper sizes in one tray.

• Do not add paper to existing paper in tray. Allow tray to go empty before adding more paper.

• Use only recommended print materials. See Recommended paper.

• Make sure the recommended print side is face down for simplex printing when loading all

trays.

• Keep print materials stored in an acceptable environment. See Moisture content.

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Replacing the print cartridge

Order a new print cartridge when the Toner Low message first appears so you will have it when the current one no longer prints satisfactorily. See

Ordering supplies for information on ordering print

cartridges.

Note: We do not recommend that you use print cartridges from a third party. Print quality

and printer reliability cannot be guaranteed if you do.

To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge and then press

Go.

Complete the following steps to replace the print cartridge. Refer to the documentation that comes with the print cartridge for detailed installation information.

1 Turn the printer off and unplug the printer power cord.

2 Open the front doors and remove the used print cartridge.

WARNING: Never touch the photoconductor drum on the underside of the print cartridge. Use

the handhold on the cartridge to avoid touching this area.

3 Clean the printer.

4 Install the new print cartridge and close the front door.

5 Replace the fuser cleaner if you are printing special label applications.

6 Plug the printer power cord into a properly grounded electrical outlet and turn the printer on.

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Replacing the charge roll

Order a new charge roll kit when toner fog or background shading appears. See Ordering supplies for information on ordering a charge roll.

Complete the following steps to replace the charge roll. Refer to the documentation that comes with the charge roll for detailed installation information.

1 Turn the printer off and unplug the printer power cord.

2 Open the front doors and remove the print cartridge.

3 Remove the old charge roll.

4 Install the new charge roll.

5 Reinstall the print cartridge and close the front doors.

6 Plug the printer power cord into a properly grounded electrical outlet.

7 Reset the maintenance counter.

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Replacing the transfer roll

Order a new transfer roll when light print, toner fog, or background shading appears. See Ordering

supplies

for information on ordering a transfer roll.

Complete the following steps to replace the transfer roll. Refer to the documentation that comes with the transfer roll for detailed installation information.

1 Turn the printer off and unplug the printer power cord.

2 Open the front doors and remove the print cartridge.

3 Remove the old transfer roll.

4 Install the new transfer roll.

5 Reinstall the print cartridge and close the front doors.

6 Plug the printer power cord into a properly grounded electrical outlet.

7 Reset the maintenance counter.

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Replacing the fuser assembly

Order a new fuser assembly when toner fog or background shading appears. See Ordering supplies for information on ordering a fuser assembly.

CAUTION: The fuser assembly should only be replaced by a service technician.

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Resetting the maintenance counter

After replacing all the items in the maintenance kit, reset the maintenance counter:

1 Press and hold the Select and Return buttons while you turn the printer on.

2 Release the buttons when Performing Self Test appears on the display.

The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.

3 Press Menu until you see Reset Maint Cnt and then press Select.

Reset appears on the second line of the display.

4 Press Select.

Resetting Maint Cnt Value appears briefly on the display, and then is replaced by Config Menu on the top line and Reset Maint Cnt on the second line.

5 Press Menu until you see Exit Config Menu, and then press Select.

Activating Menu Changes appears briefly, followed by Performing Self Test. The

printer returns to the Ready state.

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Ordering supplies

Maintenance kit

80 Scheduled Maintenance appears on the display after 250,000 pages have printed to let you know it is time to replace printer maintenance items. Order a maintenance kit when 80 Scheduled Maintenance first appears on the display. The maintenance kit contains all the items necessary to replace the fuser assembly, the charge roll, and the transfer roll. For information about purchasing the correct maintenance kit, contact your point of purchase.

Print cartridges

Order a new print cartridge when Toner Low first appears on the display so you will have it when the current one no longer prints satisfactorily. For more information about the print cartridges available for your printer, contact your point of purchase.

Label fuser cleaner

A special label fuser cleaner should be used for label applications to optimize feeding reliability. For more information about ordering a label fuser cleaner, contact your point of purchase.

Label fuser cleaners are not recommended for duplex printing.

Charge roll

For more information about ordering a charge roll, contact your point of purchase.

Transfer roll

For more information about ordering a transfer roll, contact your point of purchase.

Fuser assembly

Order a fuser assembly when 80 Scheduled Maintenance first appears on the display. For more information about ordering a fuser assembly, contact your point of purchase.

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Storing supplies

Store supplies in their original packaging until you are ready to install them.

Do not store supplies in:

• Temperatures greater than 43°C (110°F)

• An environment with extreme changes in humidity or

temperature

• Direct sunlight

• Dusty places

• A car for a long period of time

• An environment where corrosive gases are present

• An environment with salty air

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Checking an unresponsive printer

When you have a problem, first make sure that:

• The printer power cord is plugged into the printer and a properly grounded electrical outlet.

• The printer power switch is on.

• The electrical outlet is not turned off by any switch or breaker.

• Other electrical equipment plugged into the outlet is working.

• You try turning the printer off, then wait for about 10 seconds, and turn the printer on. This

often fixes the problem.

• Your printer driver settings are correct.

Note: If an error message appears, see

Understanding printer messages.

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Clearing paper jams

By carefully selecting print materials and loading them properly, you can avoid most paper jams. (See the suggestions in

Tips for avoiding paper jams.) If paper jams do occur, follow the steps in this

section.

To resolve the paper jam messages, you must clear all paper from the paper path. Press

Go to resume

printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.

Identifying paper jam areas

See the diagram on page 55 for the path the paper travels through the printer and options, and areas where jams may occur. The path varies depending on the paper source.

24x Paper Jam

202 Paper Jam

230 Paper Jam

201 Paper Jam

200 Paper Jam

260 Paper Jam

230 Paper Jam

250 Paper Jam

Note: If a jam occurs in the

multipurpose feeder, you receive a 250 Paper Jam message. The 260 Paper

Jam is shown here for a jam in

the optional envelope feeder. Both types of jams occur in the same way.

Note: 24x Paper Jam may occur in

any of the paper trays, including the 2000-sheet drawer. x indicates the tray where the jam is located. Jams can occur between two or three trays, on the incline surface of a tray, or between a tray, the duplex unit, and the printer integrated tray.

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Accessing paper jam areas

You open doors and covers and remove paper trays to access paper jam areas. If your printer has a multipurpose feeder, it is visible when the lower front door is opened. The illustration shows the location of paper sources and possible paper jam areas.

Note: All illustrations in this section show the printer in its standard configuration unless

it is necessary to show input or output options.

200 and 201 Paper Jam Remove Cartridge

A 200 Paper Jam message indicates the paper is jammed in the area under the print cartridge. This requires removing the print cartridge from the printer. A 201 Paper Jam message indicates the jam is farther inside the printer.

1 Push the release latch and open the printer upper and lower front doors.

CAUTION: The rear portion of the inside of the printer is hot.

Printer rear door

Optional duplex rear door

Upper front door

Lower front door (down when envelope feeder is installed)

Integrated tray

Optional duplex front access cover

Paper trays

Envelope feeder

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2 While grasping the print cartridge by the hand grip, pull the print cartridge up toward the upper

front door, and then pull it straight out toward you. Lay it aside on a sheet of paper.

3 Pull the paper up and toward you and to the right.

Note: If the paper does not move when you pull, stop pulling. You may need to access

the paper from the rear door. See

Between the envelope feeder and the printer

for more information.

4 Reinstall the print cartridge.

5 Close the upper and lower front doors.

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202 Paper Jam Open Rear Door

Jams that cause a 202 Paper Jam message require opening the printer rear door.

Note: To resolve the message, you must clear all paper from the paper path.

For instructions on clearing the jam, click the area where the jam occurred:

• Before reaching the output bin

• While exiting to the output bin

Before reaching the output bin

Open the rear door.

2 Remove the paper based on what part is visible.

– If the middle section of paper is visible, grasp it on both sides and gently pull it straight out.

– If paper is still in the fuser area, open the upper front door and remove the paper.

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– If the end of the paper is visible, pull the paper straight out.

If the paper does not move immediately when you pull, stop pulling. Remove the print cartridge, and then pull the paper out. See

Replacing the print cartridge for more

information.

3 Close the rear door.

While exiting to the output bin

Pull the paper straight out.

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If the paper does not move immediately when you pull, stop pulling. Open the upper front door and pull the paper out.

230 Paper Jam Check Duplex

Jams that cause a 230 Paper Jam message require opening the duplex front access cover.

Note: To resolve the message, you must clear all paper from the paper path.

1 Open the duplex rear door.

2 Look under the duplex rear door for the edge of the paper to determine how the paper is

jammed:

– If a short piece is visible inside the duplex unit next to the inner wall, grasp it and pull it out.

If you cannot grasp it, see

step 6.

– If only a short piece of paper is visible toward the rear of the printer, do not pull it out; it

may be easier to access from inside the printer. See

200 and 201 Paper Jam Remove

Cartridge

for instructions.

– If most of the paper is visible, continue with the following.

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3 Pull the paper up and out toward you:

4 Pull down and out if the paper is in this position.

5 Close the duplex rear door. Make sure it snaps into place.

6 Locate the recessed areas on each side of the duplex front access cover.

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7 Slowly pull the duplex front access cover straight out.

8 If the edge of the paper is visible, pull the paper straight up and out.

If the paper is not visible, continue with step 9. Otherwise, close the duplex front access cover.

9 Slide out the integrated tray.

10 Remove any sheets of paper lying in the duplex front access cover.

11 Slide the duplex front access cover back into the duplex unit. Make sure it snaps into place.

12 Slide the integrated tray back into the printer.

Interior view of duplex unit

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24x Paper Jam Check Tray x

Jams in four areas result in a 24x Paper Jam message, where x represents the tray number where the jam has occurred.

Note: To resolve the message, you must clear all paper from the paper path.

For instructions on clearing the jam, click the area where the jam occurred:

• On the incline surface of a tray or between two trays

• Between three trays

(This may happen if you are using legal-size paper in the trays or if you have an optional 250sheet drawer installed with other optional drawers.)

• Between a tray, the duplex unit, and the integrated tray

• Between the envelope feeder and the printer

• In the 2000-sheet drawer

On the incline surface of a tray or between two trays

Pull the paper tray halfway out of the support unit.

2 Remove the paper based on how it is jammed:

– If the paper is lying on the incline or wall surface at the front of the tray, pull the paper

straight out.

– If the paper is in the pass-through area between two trays, pull the paper straight up and

out.

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– If you do not see either end of the print material, see Between three trays to remove the

jam.

3 Slide the paper tray back into the support unit.

Between three trays

This type of jam may occur if you are using legal-size paper in the trays or if you have a 250-sheet drawer installed with other optional drawers.

1 Pull the paper tray out of the support unit. If only a short piece of the paper is visible, do not

pull down to remove the paper.

2 Gently slide the paper tray back into the support unit.

3 Pull the paper tray out of the support unit that is above the tray you just closed.

4 Pull the paper either up or down. If it does not pull easily one way, try the other way.

5 Slide the paper tray back into the support unit.

Note: With this type of jam, there may be another jam under the print cartridge. Remove

the print cartridge and any jammed paper, and then reinstall the print cartridge. See

Replacing the print cartridge for more information.

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Between a tray, the duplex unit, and the integrated tray

Pull the paper tray out of the support unit. If only a short piece of the paper is visible, do not pull down to remove the paper.

2 Slowly pull the duplex front access cover straight out from the duplex unit.

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3 Pull the integrated tray out of the printer.

If you see the edge of the paper in the integrated tray:

a Pull the paper down and out.

b Slide the tray all the way into the printer.

c Slide the duplex front access cover back into the duplex unit. Make sure it snaps into

place.

If you do not see the edge of the paper in the integrated tray:

a Push the tray back into the printer.

b Open the printer upper and lower front doors.

c Remove the print cartridge. See Replacing the print cartridge for more information. You

should see the leading edge of the paper now.

d Pull the paper out.

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e Reinstall the print cartridge.

Align the slides on the print cartridge with the slots on the print cartridge cradle. Use the colored arrows inside the printer for placement. Guide the print cartridge down as it snaps into place.

f Close the printer upper and lower front doors.

g Slide the paper tray all the way into the printer.

In the 2000-sheet drawer

Open the loading door.

2 Press the elevator down button.

3 Remove the paper jam. Clear all paper from the paper path of the drawer and printer.

4 Make sure the stack of paper is neat and aligned; otherwise, another paper jam may occur.

5 Close the door.

6 Allow a few seconds for the elevator to reach the top.

7 Press Go to resume printing.

Elevator down button

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250 Paper Jam Check MP Feeder

Slowly pull the jammed print material straight out of the multipurpose feeder.

Note: To resolve the message, you must clear all paper from the paper path.

260 Paper Jam Check Env Feeder

Envelope jams may occur in two areas.

Note: To resolve the message, you must clear all paper from the paper path.

For instructions on clearing the jam, click the area where the jam occurred:

• At entry into the envelope feeder

• Between the envelope feeder and the printer

At entry into the envelope feeder

Since the envelope feeder feeds envelopes from the bottom of the stack, the envelope on the bottom is jammed.

1 Lift the envelope weight.

2 Flip the envelope weight back toward the printer.

3 Remove the stack of envelopes from the envelope feeder.

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4 Slowly pull the jammed envelope straight out toward you.

5 Replace the stack of envelopes in the envelope feeder.

6 Adjust the envelope edge guide.

7 Lower the envelope weight to the stack.

Note: If envelope jams continue to occur, repeat these steps and feed a single envelope

between steps 4 and 5. This may correct the problem.

Between the envelope feeder and the printer

Lift the envelope weight.

2 Flip the envelope weight back toward the printer.

3 Remove the stack of envelopes from the envelope feeder.

4 Push the envelope support to the closed position.

5 Open the printer upper front door.

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6 Pull the envelope feeder up slightly and straight out of the printer. Set it aside.

7 Pull the envelope straight out of the printer.

Note: You may have to remove the print cartridge to get the envelope out. See

Replacing the print cartridge for instructions.

8 Reinstall the envelope feeder. Make sure it snaps into place.

9 Close the printer upper front door.

10 Replace the stack of envelopes in the envelope feeder.

11 Adjust the envelope edge guide.

12 Lower the envelope weight to the stack.

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Solving display problems

If the suggested corrective action does not fix the problem, call your service representative.

Problem Action

Operator panel displays only diamonds or is blank.

• Turn the printer off, wait about 10 seconds, and turn the printer on.

• Performing Self Test appears on the display. When the test is completed, Ready is displayed.

If the messages do not appear, turn the printer off and call a service technician.

Menu settings changed from the operator panel have no effect.

Settings in the software application, the printer driver, or the printer utilities are overriding the settings made from the operator panel.

• Change the menu settings from the printer driver, the printer utilities, or the software application instead of the operator panel.

• Disable the settings in the printer driver, the printer utilities, or the software application so you can change settings from the operator panel.

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Solving printing problems

If the suggested corrective action does not fix the problem, call your service representative.

Problem Action

Job did not print or incorrect characters printed.

Make sure Ready appears on the operator panel before you send a job to print. Press

Go to return to Ready.

Make sure there is print material loaded in the printer. Press Go to return to Ready.

Verify that the printer is using the correct printer language.

Verify that you are using the correct printer driver.

Make sure the parallel, serial, ethernet, USB cable is firmly plugged in at the back of the printer. Make sure you are using the correct cable. Use an IEEE 1284-compliant parallel cable. If you use RS-232 Serial, verify that a null modem cable is used.

If the printer is connected through a switch box, try a direct connection.

Verify that the correct paper size is selected through the operator panel, in the printer driver, or in the software application.

Make sure PCL SmartSwitch and PS SmartSwitch are set to On.

Job did not print or incorrect characters printed (continued).

If you are using a print spooler, verify that the spooler is not stalled.

If you print across a network or on a Macintosh computer, see

Network

printing problems

Check the printer interface from the Setup Menu.

Determine which host interface you are using. Print a menu settings page to verify that the current interface settings are correct. See

Printing the menu

settings page

If you are using a serial interface:

• Make sure Honor DSR is set to Off.

• Check the protocol, baud, parity, and data bit settings. The settings on the printer and on the host computer should match.

Printer is connected to the USB port, but will not print.

Make sure you are using Windows 98, Windows 2000, Windows Me, or another USB-capable operating system supported by your printer.

Print material misfeeds or multiple feeds occur.

Make sure the print material you are using meets the specifications for your printer. See

Print material specifications for more details.

Flex print material before loading it in any of the paper sources.

Make sure the print material is loaded correctly.

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Print material misfeeds or multiple feeds occur (continued).

Make sure the paper width and length guides on the paper sources are adjusted correctly.

Do not overfill the paper sources.

Do not force print material into the multipurpose feeder when you load it; otherwise, it may skew or buckle.

Remove any curled print material from paper sources.

Load the recommended print side correctly for the type of print material you are using. See

Loading print material for more information.

Load less print material in the paper sources.

Turn the print material over or around and try printing again to see if feeding improves.

Do not mix print material types.

Do not mix reams of print material.

Remove the top and bottom sheets of a ream before loading the print material.

Load a paper source only when it is empty.

Envelope misfeeds or multiple feeds occur.

Remove the stack of envelopes from the envelope feeder. Load one envelope, feed it through the printer, and then reload the stack of envelopes in the envelope feeder.

Page breaks in unexpected places.

Check the

Print Timeout setting in the Setup Menu. Increase the setting.

Job prints from the wrong paper source or on the wrong print material.

Check the

Paper Type setting in the Paper Menu from the printer operator

panel and in the printer driver.

Paper does not stack neatly in the output bin.

• Make sure the paper bail is installed.

• Turn the paper stack over in the tray or multipurpose feeder.

Printer does not duplex pages. • Make sure Duplex is selected in both the Finishing Menu and in the printer

driver.

• Make sure you have enough printer memory installed.

Problem Action

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Solving print quality problems

If the suggested corrective action does not fix the problem, call your service representative.

Problem Action

Print is too light. • The toner may be low. To utilize the remaining toner, remove the cartridge by

gripping the handles with both hands. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge and then press Go.

• Change the

Toner Darkness setting in the Quality Menu.

• If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper Menu. See

Paper Type.

• Verify that the correct print material is being used.

Toner smears or print comes off the page.

• If you are printing on an uneven print surface, change the Paper Weight and Paper Texture settings in the Paper Menu. See

Paper Type.

• Verify that the print material is within the printer specifications. See

material specifications

for more details.

• If the problem continues, call a service technician.

Toner appears on the back of the printed page.

Toner is on the transfer roll. To help prevent this, do not load print material that is smaller than the page size of the job to be printed.

Open and close the printer upper front door to run the printer setup cycle and clean the transfer roll.

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Toner fog or background shading appears on the page.

• Check the print cartridge to make sure it is installed correctly.

• Change the print cartridge. See

Replacing the print cartridge for more

details.

• If the problem continues, change the charge roll. See

Replacing the charge

roll

for more details.

Entire page is white. • Make sure the packaging material is removed from the print cartridge.

• Check the print cartridge to be sure it is installed correctly.

• The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands. With the cartridge arrows pointing downward, shake the print cartridge back and forth. Reinstall the cartridge and then press Go.

Streaks appear on the page. • The toner may be low. To utilize the remaining toner, remove the cartridge by

gripping the handles with both hands, and then shake the print cartridge gently back and forth. Reinstall the same print cartridge.

• If you are using preprinted forms, make sure the ink can withstand temperatures of 212

°C (414°F).

Printing is too dark. Change the

Toner Darkness setting in the Quality Menu.

Note: Macintosh computer users should make sure the lines per inch (lpi)

setting is not set too high in the software application.

Problem Action

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Characters have jagged or uneven edges.

• Change the

Print Resolution setting in the Quality Menu to 600 dpi or 1200

dpi.

• Turn

PQET in the Quality Menu to On.

• If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software application.

Image quality is poor. Resolution was automatically reduced. Reduce the complexity of the print job or

add additional printer memory. See

Res Reduced.

Part or all of the page is printed in black.

• Check the print cartridge to see if it is installed correctly.

• If the charge roll has been replaced, verify that it is installed correctly.

The job prints, but the top and side margins are incorrect.

• Make sure the

Paper Size setting in the Paper Menu is correct.

• Make sure the margins are set correctly in your software application.

Problem Action

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Solving option problems

If an option does not operate correctly after it is installed or if it quits working:

• Make sure paper options are marked with a colored triangle, indicating they are compatible

with your printer.

• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the

problem, unplug the printer, and check the connection between the option and printer.

• Print the menu settings page and check to see if the option is listed in the Installed Options list.

If the option is not listed, reinstall it.

• Make sure the option is selected in the software application you are using.

For Macintosh computer users: Make sure the printer is set up in Chooser.

Printer options are listed below with suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative.

Options Action

Drawers • Make sure the connection between drawers (250-sheet drawer, optional 500-

sheet drawer, or optional 2000-sheet drawer), or the connection between a drawer and a duplex unit or the printer, is secure.

• Make sure the print material is loaded correctly. See

Loading print material for

more details.

Duplex unit • Make sure the connection between the duplex unit and the printer is secure. If the

duplex unit is listed on the menu settings page, but print material jams when it enters or exits the duplex unit, the printer and duplex unit may not be properly aligned.

• Make sure the duplex front access cover is securely installed.

Envelope feeder • Make sure the connection between the envelope feeder and the printer is secure.

• Make sure the Paper Size setting is correct in both the Paper Menu and in the software application.

• Make sure the envelopes are loaded correctly. See

Loading the envelope feeder

for more details.

Flash memory Make sure flash memory is securely connected to the printer system board.

Hard disk with adapter Make sure the hard disk is securely connected to the hard disk adapter card. Also

make sure the hard disk adapter card is securely connected to the printer system board.

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Infrared adapter If infrared communication stops or does not occur, make sure:

• The distance between the two infrared ports is 1 m (39 in.) or less. If communication does not occur between ports, move the ports closer together.

• Both ports are stable.

• The computer and the printer are on a level surface.

• The angle of communication between the two infrared ports is within 15 degrees of either side of an imaginary line drawn between the two infrared ports.

• No bright light, such as direct sunshine, is interfering with communication. No objects are placed between the two infrared ports.

Internal print server • Make sure the internal print server (also called an internal network adapter or

INA) is securely connected to the printer system board.

• Make sure you are using the correct cable, that it is securely connected, and that the network software is correctly set up.

Refer to the drivers CD for more details.

Printer memory Check to make sure printer memory is securely connected to the printer system

board.

Tri-Port Adapter • Make sure the Tri-Port Adapter is securely connected to the printer system board.

• For Macintosh computer users, make sure the host computer is set to LocalTalk.

• If you are using a phone wire connection, use a terminator plug.

USB/Parallel interface • Make sure the USB/parallel interface card is securely connected to the printer

system board.

• Make sure you are using the correct cable and that it is securely connected.

Options Action

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Solving network printing problems

If a job did not print or incorrect characters printed, verify that the internal print server or external print server is set up properly and the network cable is connected.

Note: Refer to the drivers CD for more details.

For Novell users:

• Make sure the netware.drv file is dated October 24, 1994, or later.

• Make sure the NT (no tabs) flag is included in the capture statement.

For Macintosh users:

• The printer may need an optional internal print server to allow Macintosh connection.

• Verify that the printer is set up correctly in Chooser.

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Resolving other problems and questions

Problem Action

I need to get updated printer drivers or utilities.

Refer to the drivers CD that came with your printer which contains printer drivers and utilities.

I need to attach a serial cable to the printer.

If you have installed an optional interface card in your printer, refer to the Setup Guide.

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Understanding printer messages

The printer operator panel displays messages describing the current state of the printer and indicates possible printer problems you must resolve. This topic provides a list of all printer messages, explains what they mean, and tells you how to clear the messages.

Click a letter or number at the bottom of the page to locate information about a message beginning with that character.

Enter PIN: =___

Select 3Return

Stop

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Activating Menu Changes

Busy

Canceling Job

Check <device> Connection

Clearing Job

Accounting Stat

Close Door or

Insert Cartridge

Defragmenting

Delete All Jobs Go/Stop?

Deleting Jobs

Disabling Menus

Disk Corrupted. Reformat?

Disk Recovery

Enabling Menus

Enter PIN: =___

Flushing Buffer

Formatting Disk

Formatting Flash

Held Jobs may be lost.

Infrared <x>

Insert Tray <x>

Install <device>

or Cancel Job

Invalid Network <x> Code

Invalid Standard

Network Code

Load Manual

Load Tray <x>

LocalTalk <x>

Menus Disabled

Network Card Busy

Network <x>

Network <x><y>

No Jobs Found. Retry?

Not Ready

Parallel <x>

Performing Self Test

Power Saver

Print Jobs on Disk. Go/

Stop?

Printing Directory List

Printing Font List

Printing Job Accounting Stat

Printing Menu Settings

Prog Engine Code

Prog System Code

Program Flash

Programming Disk

Queuing and Deleting Jobs

Queuing Jobs

Ready

Ready Hex

Reattach <device>

Res Reduced

Resetting the Printer

Resetting Maint Cnt Value

Restoring Factory Defaults

Serial <x>

Toner Low

Tray <x> Empty

Tray <x> Low

Tray <x> Missing

USB <x>

Waiting

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2<xx> Paper Jam

31 Defective Print Cartridge

32 Unsupported

Print Cartridge

34 Short Paper

35 Res Save Off

Deficient Memory

37 Insufficient

Collation Area

37 Insufficient

Defrag Memory

37 Insufficient Memory

38 Memory Full

39 Complex Page

51 Defective Flash

52 Flash Full

53 Unformatted Flash

54 Serial Option <x> Error

54 Network <x>

Software Error

54 Par <x> ENA

Connection Lost

54 Parallel Error

54 Parallel Option <x> Error

54 Std Network

Software Error

54 Std Par ENA

Connection Lost

56 Parallel

Port <x> Disabled

56 Std Parallel

Port Disabled

56 Serial Port <x> Disabled

58 Too Many Disks Installed

58 Too Many Flash Options

58 Too Many Trays Attached

59 Incompatible <device>

61 Defective Disk

62 Disk Full

63 Unformatted Disk

70–79 <message>

80 Scheduled Maintenance

81 Engine Code

CRC Failure

88 Toner Low

900–999 Service

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Activating Menu Changes

What this message means:

The printer is activating changes made to the printer settings.

What you can do:

Wait for the message to clear.

Busy

What this message means:

The printer is busy receiving, processing, or printing data.

What you can do:

• Wait for the message to clear.

• Press Menu to open the Job Menu and cancel the current job.

See also:

Cancel Job

Canceling Job

What this message means:

The printer is processing a request to cancel the current print job.

What you can do:

Wait for the message to clear.

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Check <device> Connection

What this message means:

The specified device is either not fully connected to the printer or is experiencing a hardware failure.

What you can do:

• Reestablish communication by removing the specified device and reattaching it to the printer.

• Press Go to clear the message and continue printing.

• If a hardware failure occurs, turn the printer off and back on. If the error recurs, turn the printer

off, remove the specified device, and call for service.

Clearing Job Accounting Stat

What this message means:

The printer is deleting all job statistics stored on the hard disk.

What you can do:

Wait for the message to clear.

Close Door or Insert Cartridge

What this message means:

The upper front door is open or the toner cartridge is not installed.

What you can do:

• Close the upper front door.

• Install the toner cartridge.

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Defragmenting

What this message means:

The printer is defragmenting the flash memory to reclaim storage space occupied by deleted resources.

What you can do:

Wait for the message to clear. No button actions are possible while this message is displayed.

WARNING: Do not turn the printer off while this message is displayed.

Delete All Jobs Go/Stop?

What this message means:

The printer is requesting confirmation to delete all held jobs.

What you can do:

• Press Go to continue. The printer deletes all held jobs.

• Press Stop to cancel the operation.

Deleting Jobs

What this message means:

The printer is deleting one or more held jobs.

What you can do:

Wait for the message to clear.

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Disabling Menus

What this message means:

The printer is responding to a request to disable the menus.

What you can do:

Wait for the message to clear.

Note: While the menus are disabled, you cannot change the printer settings from the

operator panel.

See also:

Disabling operator panel menus

Disk Corrupted. Reformat?

What this message means:

The printer has attempted a disk recovery process and cannot repair the disk. The disk cannot be used unless it is reformatted.

What you can do:

• Press Go. All disk data will be lost when the disk is reformatted.

• Press Stop to clear the message without reformatting the disk. Disk Recovery may be

displayed again and the printer will attempt to recover the disk.

See also:

Disk Recovery

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Disk Recovery

What this message means:

The printer is attempting to recover the hard disk after finding errors on it. The disk recovery takes place in five phases. The second line on the display shows the percent complete of the current phase.

Note: Errors can occur if the printer is powered off while writing to the disk.

What you can do:

• Wait for the message to clear. No button actions are possible while this message is displayed.

• To avoid this error in the future, do not turn off the printer unless Ready is displayed.

Enabling Menus

What this message means:

The printer is responding to a request to make the menus available to all users.

What you can do:

Wait for the message to clear, and then press Menu to view the menus from the operator panel.

See also:

Disabling operator panel menus

Enter PIN: =___

What this message means:

The printer is waiting for you to enter your four-digit personal identification number (PIN).

What you can do:

Use the operator panel buttons to enter the PIN you identified in the driver when you sent the confidential job to the printer.

See also:

Confidential jobs

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Flushing Buffer

What this message means:

The printer is flushing corrupted print data and discarding the current print job.

What you can do:

Wait for the message to clear.

Formatting Disk

What this message means:

The printer is formatting the hard disk. Since formatting the disk may take longer in some cases, the second line shows the percent complete.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Formatting Flash

What this message means:

The printer is formatting the flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

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Held Jobs may be lost.

What this message means:

The printer memory is too full to continue processing print jobs.

What you can do:

• Press Go to clear the message and continue printing. The printer frees memory by deleting the

oldest held job and continues deleting held jobs until there is enough printer memory to process the job.

• To avoid this error in the future:

– Delete fonts, macros, and other data stored in printer memory. – Install more printer memory.

Note: The messages 37 Insufficient Memory and Held Jobs may be lost

alternate on the display.

Infrared <x>

What this message means:

An infrared interface is the active communication link.

Insert Tray <x>

What this message means:

The specified tray is either missing or not fully inserted.

What you can do:

Insert the specified tray completely.

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Install <device> or Cancel Job

What this message means:

The printer is requesting that a specified device be installed so it can print a job.

What you can do:

• Turn the printer off, install the specified device, and restart the printer.

• Press Menu to open the Job Menu and cancel the current job.

See also:

Setup Guide

What this message means:

The code in an internal print server is not valid. The printer cannot receive and process jobs until valid code is programmed into the internal print server.

What you can do:

Download valid code to the printer internal print server. No button actions are possible while this message is displayed.

Note: You can download network code while this message is displayed.

Invalid Network <x> Code

Invalid Standard Network Code

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Load Manual

What this message means:

A request for a manual feed job has been sent to the printer. The printer is ready for insertion of a single sheet into the manual feed slot.

What you can do:

• Load a sheet of the paper specified on the second line of the display in the multipurpose

feeder.

• Press Select or Go to ignore the manual feed request and print on paper already installed in

one of the input sources. If the printer finds a tray that has paper of the correct type and size, it feeds paper from that tray. If the printer cannot find a tray with the correct paper type and size, it prints on whatever paper is installed in the default input source.

• Press Menu to open the Job Menu and cancel the current job.

See also:

Loading the multipurpose feeder

Load Tray <x>

What this message means:

The printer is trying to feed paper from a source it detects is empty.

What you can do:

• Load paper of the size and type requested on the second line of the display in the specified

tray. The printer automatically clears the message and continues printing the job.

• Press Menu to open the Job Menu and cancel the current job.

LocalTalk <x>

What this message means:

A LocalTalk interface is the active communication link.

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Menus Disabled

What this message means:

The printer menus are disabled. You cannot change the printer settings from the operator panel.

What you can do:

You can still open the Job Menu to cancel a job that is printing or to select a confidential job or a held job that you want to print. If you need access to the printer menus, contact your network administrator.

Network Card Busy

What this message means:

An internal print server (also called an internal network adapter or INA) is being reset.

What you can do:

Wait for the message to clear.

Network <x>

What this message means:

A network interface is the active communication link.

Network <x><y>

What this message means:

A network interface is the active communication link, where <x> represents the active communication link and <y> represents the channel.

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No Jobs Found. Retry?

What this message means:

The four-digit personal identification number (PIN) you entered is not associated with any confidential print job.

What you can do:

• Press Go to enter another PIN.

• Press Stop to clear the PIN entry prompt.

Not Ready

What this message means:

The printer is not ready to receive or process data. Someone pressed Stop to take the printer offline.

What you can do:

Press Go to make the printer ready to receive jobs.

Parallel <x>

What this message means:

A parallel interface is the active communication link.

Performing Self Test

What this message means:

The printer is running the series of start-up tests it performs after it is turned on.

What you can do:

Wait for the message to clear.

Argecy Computer Corporation 248-324-1800

Power Saver

What this message means:

The printer is ready to receive and process data. It is reducing its electricity consumption while idle. If the printer remains inactive for the period of time specified in the Power Saver menu item, the Power Saver message replaces the Ready message.

What you can do:

• Send a job to print.

• Press Go to quickly warm the printer to normal operating temperature and display the Ready

message.

Print Jobs on Disk. Go/Stop?

What this message means:

Jobs that were spooled to the hard disk before the printer was last turned off have not yet printed.

What you can do:

• Press Go to print the jobs.

• Press Return or Stop to delete the jobs from the hard disk without printing them.

Printing Directory List

What this message means:

The printer is processing or printing a directory of all files stored in flash memory or on a hard disk.

What you can do:

Wait for the message to clear.

Argecy Computer Corporation 248-324-1800

Printing Font List

What this message means:

The printer is processing or printing a list of all available fonts for the specified printer language.

What you can do:

Wait for the message to clear.

Printing Job Accounting Stat

What this message means:

The printer is processing or printing all job accounting statistics stored on the hard disk.

What you can do:

Wait for the message to clear.

Printing Menu Settings

What this message means:

The printer is processing or printing the menu settings page.

What you can do:

Wait for the message to clear.

Prog Engine Code

What this message means:

The printer is programming new code into the flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Argecy Computer Corporation 248-324-1800

Prog System Code

What this message means:

The printer is programming new system code.

What you can do:

Wait for the message to clear and the printer to reset.

WARNING: Do not turn the printer off while this message is displayed.

Program Flash

What this message means:

The printer is storing resources, such as fonts or macros, in flash memory.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Programming Disk

What this message means:

The printer is storing resources, such as fonts or macros, on the hard disk.

What you can do:

Wait for the message to clear.

WARNING: Do not turn the printer off while this message is displayed.

Queuing and Deleting Jobs

What this message means:

The printer is deleting one or more held jobs and sending one or more jobs to print.

What you can do:

Wait for the message to clear.

Argecy Computer Corporation 248-324-1800

IBM 1125, 1120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual