IBM 10K3791 User Manual

OPTIONS

by IBM

Important information for the IBM 8x4x32x8 MAX
CD-RW/DVD-ROM Combination Drive

The installation instructions for this option are in the User's Guide, which is available on the included CD and also on the Web at
http://www.ibm.com/pc/support/.
Note: If your system does not have an optical drive already installed, you must install the 8x4x32x8 MAX CD-RW/DVD-ROM
Combination Drive to view the User's Guide on CD. If you are unable to view the User's Guide on CD or via the Web, you can refer
to your computer User's Guide for installation information.

To view the User's Guide on CD:

1. Insert the IBM CD-RW & DVD-ROM Software & User's Guide CD into the CD or DVD drive.

2. If the CD does not start, click Start and then click Run.

3. Type e:/launch.html/ where e is the drive letter of the CD or DVD drive.

4. Click OK. The CD browser window opens.

5. Follow the on-screen instructions.

Help and service information

Warranty Information

Device Name - IBM 8x4x32x8 MAX CD-RW/DVD-ROM

Combination Drive

Warranty Period - One Year

See the IBM® Statement of Limited Warranty included in this
publication for IBM's warranty terms and conditions. The IBM
Machine Warranty worldwide Web site at

http://www-1.ibm.com/servers/support/machine_warranties/

provides a worldwide overview of IBM’s Limited Warranty for
IBM Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links to
Product Support pages. The IBM Statement of Limited Warranty
is also available on this site in 29 languages via pdf files.

Service and support

Online technical support

IBM Personal Computing
Support Web Site

IBM Automated Fax System 1-800-426-3395 (U.S. and

During the warranty period, assistance for replacement or exchange
of defective components is available. In addition, if your IBM
option is installed in an IBM computer, you might be entitled to
service at your location. Your technical support representative can
help you determine the best alternative.

http://www.ibm.com/pc/support

Canada)

Telephone technical support

Installation and configuration support through the HelpCenter® will
be withdrawn or made available for a fee, at IBM’s discretion, 90
days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation
assistance, are available for a nominal fee.

With the original purchase of an IBM machine, you have access to
extensive support coverage. During the IBM machine warranty
period, you may call IBM or your reseller for problem
determination assistance under the terms of the IBM Statement of
Limited Warranty.

Online and telephone technical support

This section contains information on how to obtain online and
telephone technical support.

Online technical support

Online technical support is available during the life of your
product. Online assistance can be obtained through the Personal
Computing Support Web site and the IBM Automated Fax System.

To assist the technical support representative, have available as
much of the following information as possible:

1. Option name

2. Option number

3. Proof of purchase

4. Computer manufacturer, model, serial number (if IBM), and
manual

5. Exact wording of the error message (if any)

6. Description of the problem

7. System hardware and software configuration information

If possible, be at your computer. Your technical support
representative might want to walk you through the problem during
the call.

For the support telephone number and support hours by country,
refer to the following table. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time
may vary depending on the number and nature of the calls
received.

1

Support 24 hours a day, 7 days a week

Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries Go to

http://www.ibm.com/pc/support/,
and click Support Phone List.

Product warranties and notices



IBM Statement of Limited
Warranty

Z125-4753-06 8/2000

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and
Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those
of Part 1. The warranties provided by IBM in this Statement of Limited
Warranty apply only to Machines you purchase for your use, and not for
resale, from IBM or your reseller. The term “Machine” means an IBM
machine, its features, conversions, upgrades, elements, or accessories, or
any combination of them. The term “Machine” does not include any
software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following
warranties apply only in the country where you acquire the Machine.

Nothing in this Statement of Limited Warranty affects any statutory rights
of consumers that cannot be waived or limited by contract. If you have any

questions, contact IBM or your reseller. The IBM Warranty for Machines

IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(“Specifications”). The warranty period for a Machine is a specified, fixed
period commencing on its Date of Installation. The date on your sales
receipt is the Date of Installation unless IBM or your reseller informs you
otherwise.
If a Machine does not function as warranted during the warranty period,
and IBM or your reseller are unable to either 1) make it do so or 2) replace
it with one that is at least functionally equivalent, you may return it to your
place of purchase and your money will be refunded.

Extent of Warranty

The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product
for which IBM is not responsible. The warranty is voided by removal or
alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES
AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO
YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN

DURATION TO THE WARRANTY PERIOD. NO WARRANTIES
APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with how-to questions and those regarding
Machine set-up and installation, will be provided WITHOUT

WARRANTIES OF ANY KIND.
Warranty Service

To obtain warranty service for a Machine, contact IBM or your reseller . If
you do not register your Machine with IBM, you may be required to
present proof of purchase. During the warranty period, IBM or your
reseller, if approved by IBM to provide warranty service, provides without
charge certain types of repair and exchange service to keep Machines in, or
restore them to, conformance with their Specifications. IBM or your reseller
will inform you of the available types of service for a Machine based on its
country of installation. At its discretion, IBM or your reseller will 1) either
repair or exchange the failing Machine and 2) provide the service either at
your location or a service center. IBM or your reseller will also manage
and install selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units
(called “CRU”), e.g., keyboards, memory, or hard disk drives. IBM ships
CRUs to you for replacement by you. You must return all defective CRUs
to IBM within 30 days of your receipt of the replacement CRU. You are
responsible for downloading designated Machine Code and Licensed
Internal Code updates from an IBM Internet Web site or from other
electronic media, and following the instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the
item IBM or your reseller replaces becomes its property and the
replacement becomes yours. You represent that all removed items are
genuine and unaltered. The replacement may not be new, but will be in
good working order and at least functionally equivalent to the item
replaced. The replacement assumes the warranty service status of the
replaced item. Many features, conversions, or upgrades involve the removal
of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to
remove all features, parts, options, alterations, and attachments not under
warranty service.
You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions

that prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller

service a Machine that you do not own; and

3. where applicable, before service is provided:

a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access

to your facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible
for the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you
return to IBM or your reseller for any reason. You should remove all such
information from the Machine prior to its return.

Limitation of Liability

Circumstances may arise where, because of a default on IBM s part or other
liability, you are entitled to recover damages from IBM. In each such
instance, regardless of the basis on which you are entitled to claim damages
from IBM (including fundamental breach, negligence, misrepresentation, or

2