IBM 10K0001 User Manual
Appendix A. Problem solving
Computer problems can be caused by hardware, software, or user error. Using
the information in this section, you might be able to solve problems yourself or
gather helpful information that you can pass on to a service technician. You
might also need to refer to your computer, operating-system, or sound-adapter
documentation.
Review the following list for any problem description that might fit your
situation.
v Your computer or DVD-ROM drive does not operate correctly, or the busy
indicator light does not come on.
Take the following actions:
1. Check that the disc is loaded with the label side up.
2. Check that all devices are properly connected to the computer and to the
electrical outlet.
3. Turn off the computer, unplug the cables for your computer and all
attached devices, and remove the computer cover.
4. Check that all power and IDE cables are securely attached. Disconnect
the IDE cable and check for bent or misaligned pins. If you do not find
any problems, reconnect the interface cable. Replace the computer cover,
and reattach all cables and power cords. Turn on the computer, restart
the operating system, and attempt to open the loading tray by pressing
the Open/Close button. If the tray fails to open and the busy indicator
does not light, turn off the computer and try using another 4-pin dc
power cable.
5. Check that the color-coded edge on the IDE cable aligns with pin 1 on
the IDE port and is closest to the power cable on the DVD-ROM drive.
See “Step 5. Attaching the cables to the drive” on page 1-6.
6. Check the DVD-ROM drive and any other device on the IDE cable for
the proper settings. See “Step 3. Setting the configuration jumpers” on
page 1-5.
7. If the middle connector on the IDE cable is attached to the IDE port on
the system board, remove the connector and reattach the cable. If there is
only one device on the IDE port, attach the connector at one end of the
cable to the IDE port and the connector at the other end to the device,
leaving the middle connector (if there is one) open.
If there are two devices on the IDE port, attach the connector at one end
of the cable to the IDE port. If there is a hard disk drive, attach it to the
connector at the other end of the cable, and attach the DVD-ROM drive
to the middle connector.
© Copyright IBM Corp. 2000 A-1
v You cannot access the DVD-ROM drive, or the DVD-ROM (CD-ROM)
icon is not displayed.
When the DVD-ROM drive is properly installed, a DVD-ROM or CD-ROM
icon is displayed in the My Computer window. Double-click My
Computer.If a CD-ROM icon is not present in the window that opens, verify
that the drive has been properly installed. Verify that the configuration
jumper is set properly. See “Step 3. Setting the configuration jumpers” on
page 1-5. Restart your computer. If a drive icon is still not found, continue
with the following steps.
1. Click Start, then click Settings, and then click Control Panel.
2. Click System.
3. Click the Device Manager tab.
4. Double-click View Devices by Type.
5. Select Hard Disk Controllers from the list displayed in the Device
Manager window. Verify that there are no conflicts with the controller.
The device status indicates whether the controller is working properly.
6. Select CD-ROM from the list that is displayed in the Device Manager
window. Verify that a CD-ROM device is present in the list and that no
conflicts exist. The device status indicates whether the device is working
properly.
7. Click OK.
8. Close all windows and restart the computer.
If the device icon is still not present, check cable connections and
device-jumper settings, and resolve any conflicts that might exist.
v The DVD-ROM drive is not recognized by the operating system, or the
drive performs erratically.
Some computers have Compatible and High Performance modes for mass
storage devices. Normally, the DVD-ROM drive functions better under the
High Performance mode. However, if your drive is not functioning properly
in that mode, you might need to use the Compatible mode.
Use the following procedure to check the configuration-setup information for
your computer.
1. Access your configuration utility program.
2. Select Devices.
3. Scroll down to the Mass Storage Devices section.
Refer to the documentation that comes with your computer for additional
details on selecting IDE performance modes.
v The computer does not recognize the DVD-ROM drive after the device
drivers are loaded.
A-2 16X Max DVD-ROM Drive: User’s Guide
Check for incompatibilities among the DVD-ROM drive device driver and
other device drivers or other hardware in your computer. Create a system
diskette with minimum CONFIG.SYS and AUTOEXEC.BAT system files.
1. Before creating special CONFIG.SYS and AUTOEXEC.BAT files, make a
backup copy of these files in a convenient directory. From a DOS
prompt, do the following:
a. Type copy CONFIG.SYS CONFIG.IBM and press Enter.
b. Type copy AUTOEXEC.BAT AUTOEXEC.IBM and press Enter.
2. Insert a blank, formatted diskette into the diskette drive.
3. Copy the CONFIG.SYS and AUTOEXEC.BAT files onto the diskette.
4. Turn off the computer and ensure that the system diskette, the diskette
that you created is in the diskette drive.
5. Restart the computer (the computer starts up from the system diskette).
6. Observe the startup messages and ensure the device driver
IBMIDECD.SYS loads. When MSCDEX loads, observe the drive letter
that the computer assigns to the DVD-ROM drive.
7. Load a data CD into the loading tray; then wait until the Busy indicator
is not lit.
8. Attempt to read the disc by typing dir x:, where x is the DVD-ROM
drive assigned after the MSCDEX message.
– If the computer is able to read the disc, a conflict probably exists
among the device drivers that are loaded by the CONFIG.SYS or
AUTOXEC.BAT file. You need to resolve this device conflict. Refer to
the documentation that comes with your computer for more
information on resolving device conflicts.
– If you are unable to access the disc, you might have a hardware
problem. If you are unable to read the disc or a drive letter is not
assigned by MSCDEX, go to the next step.
9. Turn off the computer, unplug the cables from the electrical outlets for
your computer and all attached devices, and remove the computer
cover.
10. Disconnect the IDE and power cables for all IDE devices except the
DVD-ROM drive.
11. Configure the DVD-ROM drive as a master and connect it to the last
IDE connector on the primary IDE port.
12. Reinstall the computer cover. Reconnect the keyboard; plug the power
cords into electrical outlets.
13. Insert the system diskette in the diskette drive and a data disc in the
DVD-ROM drive.
14. Restart the computer.
15. Attempt to read the disc by typing dir C: (the DVD-ROM drive is
drive C because it is the only device that is connected to the IDE port.)
Appendix A. Problem solving A-3
– If the computer is able to read the disc, a conflict probably exists
with one of the devices that are installed on your computer. You
need to resolve this device driver conflict. Check the configuration
jumper settings for the other devices or refer to our device
documentation.
– If you are unable to access the disc, you might have a hardware
problem. If the DVD-ROM drive still does not read the data disc, the
DVD-ROM drive might be defective. Go to “Appendix B. Help and
service information” on page B-1.
v The disc cannot be read.
Take the following actions:
1. The disc might be dirty; clean it as described in “Caring for a CD or
DVD” on page 1-11.
2. The disc might be defective; try another disc.
3. The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc
Format (UDS) compatible. Check with your place of purchase.
v There is no sound from the disc.
1. Check that you are not using a data CD.
2. Adjust the volume control on the drive. See ″Front view of the drive″ on
page 1-3.
3. Adjust the audio-adapter volume control. See the documentation that
comes with your audio adapter and audio-CD player program.
4. Turn off the computer, unplug the cables from the electrical outlets for
your computer and all attached devices, and remove the computer cover.
Ensure that the audio-signal cable connects the DVD-ROM drive with the
sound adapter.
v You receive a common error message.
Take the following actions for these common error messages:
– CDR-103
The disc in the DVD-ROM drive is not High Sierra, ISO 9660, or UDF
format. The DVD-ROM drive does not support the media.
– CDR-101
The ″not ready reading the drive″ situation occurs if you try to access the
DVD-ROM drive before the drive is ready. The busy indicator lights when
you attempt to access the drive after loading a disc into the loading tray.
Wait until the busy indicator is no longer lit before attempting to access
the drive.
v The connectors on the audio cables that are provided do not fit the
connector on your audio adapter.
Some audio adapters might require a special cable. See the documentation
that comes with your audio adapter.
A-4 16X Max DVD-ROM Drive: User’s Guide
You might have to separately purchase an audio cable for the DVD-ROM
drive. If you are using an IBM computer or IBM audio adapter, refer to
“Appendix B. Help and service information” on page B-1.
v There is CD sound from the computer speakers, but not from the drive
headphone-jack.
– Check in Device Manager that the DVD-ROM drive is not configured for
digital audio extraction. If it is, deselect the digital audio feature to enable
the headphone jack.
v ″Unable to Create Overlay Window″ message appears when you use DVD
Express with Windows 95, Windows 98, or Windows 2000.
1. Your video device driver needs an update to enable overlay support.
Contact the manufacturer of your video card or your computer for
updates.
2. The resolution of your screen might be too high. Try setting the screen to
800 x 600 x 16 bpp at 60 hz.
v DVD movies do not start automatically when inserted into the DVD-ROM
drive.
1. Autoplay is turned off. Follow these instructions to turn on Autoplay:
a. Click Start, then click Control Panel, and then click Device Manager.
b. Check Auto Insert Notification.
2. DVDs that contain both programs and DVD Video content will autoplay
the program content. To view the video content, start DVD Express
manually. For more information on starting DVD Express manually, see
“Viewing a DVD movie” on page 1-10.
v Video appears to be choppy or is dropping frames.
1. Ensure that DMA is turned on for your computer hard disk drive
controller.
2. The resolution of your screen might be too high. Try setting the screen to
800 x 600 x 16 bpp at 60 hz.
3. If your computer processor has less power than a Pentium II 450, some
jerkiness is normal on certain DVDs.
Changing the Windows 98, Windows 95, Windows Me, and
Windows 2000 device drivers
Windows 98, Windows 95, Windows Me, and Windows 2000 have two device
driver configuration parameters: Auto Insert Notify and DMA.
The Auto Insert Notify parameter enables the computer to start audio CD
software as soon as a CD is inserted into the CD-ROM drive.
The DMA parameter improves system performance by having the system
DMA controller take over the function of moving data from the CD to memory,
Appendix A. Problem solving A-5
freeing the system microprocessor to perform more important tasks. For
example, activating DMA might make movies and games run more smoothly
because the microprocessor will have more time to manage the video.
Changing the Auto Insert Notify and DMA parameters
To change these parameter settings from the Windows 98, Windows 95, or
Windows Me desktop, do the following:
1. Click Start, then click Settings, and then click Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click CD-ROM.
5. Click Properties.
6. Select Settings.
7. Click Auto Insert Notification or DMA.
8. Click OK.
To change these parameter settings from the Windows 2000 desktop, do the
following:
1. Click Start, then click Settings, and then click Control Panel.
2. Click System.
3. Click Hardware.
4. Click Device Manager.
5. Double click IDE ATA/ATAPI Controllers.
6. Double click the IDE channel.
7. Select Advanced Settings.
8. Under Transfer Mode, select DMA (if available).
9. Reboot the computer
1
1. If more than one IDE channel is listed, repeat steps 1 through 9 for each channel.
A-6 16X Max DVD-ROM Drive: User’s Guide
Appendix B. Help and service information
This section contains information on how to obtain online and telephone
technical support.
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
© Copyright IBM Corp. 2000 B-1
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. Support phone
numbers are also available by clicking HelpCenter phone list on the IBM
support Web page at
http://www.ibm.com/pc/support
If the number is not provided, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature
of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
B-2 16X Max DVD-ROM Drive: User’s Guide
Appendix C. Product warranties and notices
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies
by country. Part 2 is the same for both statements. Be sure to read both the
Part 1 that applies to your country and Part 2.
v United States, Puerto Rico, and Canada (Z125-4753-05 11/97) (Part 1 -
General Terms on page C-1)
v Worldwide except Canada, Puerto Rico, Turkey, and United States
(Z125-5697-01 11/97) (Part 1 - General Terms on page C-5)
v Worldwide Country-Unique Terms (Part 2 - Country-Unique Terms on page
C-8)
IBM Statement of Limited Warranty for United States, Puerto
Rico, and Canada (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms.The terms of Part 2 may replace or modify those of Part
1.The warranties provided by IBM in this Statement of Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term ″Machine″ means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term ″Machine″ does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - 16X Max DVD-ROM Drive Warranty period* - One Year
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your sales receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to
provide warranty service, will provide repair and exchange service for the
Machine, without charge, under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
© Copyright IBM Corp. 2000 C-1
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