Appendix A. Problem solving
Computer problems can be caused by hardware, software, or user error. Using
the information in this section, you might be able to solve problems yourself or
gather helpful information that you can pass on to a service technician. You
might also need to refer to your computer, operating-system, or sound-adapter
documentation.
Review the following list for any problem description that might fit your
situation.
v Your computer or DVD-ROM drive does not operate correctly, or the busy
indicator light does not come on.
Take the following actions:
1. Check that the disc is loaded with the label side up.
2. Check that all devices are properly connected to the computer and to the
electrical outlet.
3. Turn off the computer, unplug the cables for your computer and all
attached devices, and remove the computer cover.
4. Check that all power and IDE cables are securely attached. Disconnect
the IDE cable and check for bent or misaligned pins. If you do not find
any problems, reconnect the interface cable. Replace the computer cover,
and reattach all cables and power cords. Turn on the computer, restart
the operating system, and attempt to open the loading tray by pressing
the Open/Close button. If the tray fails to open and the busy indicator
does not light, turn off the computer and try using another 4-pin dc
power cable.
5. Check that the color-coded edge on the IDE cable aligns with pin 1 on
the IDE port and is closest to the power cable on the DVD-ROM drive.
See “Step 5. Attaching the cables to the drive” on page 1-6.
6. Check the DVD-ROM drive and any other device on the IDE cable for
the proper settings. See “Step 3. Setting the configuration jumpers” on
page 1-5.
7. If the middle connector on the IDE cable is attached to the IDE port on
the system board, remove the connector and reattach the cable. If there is
only one device on the IDE port, attach the connector at one end of the
cable to the IDE port and the connector at the other end to the device,
leaving the middle connector (if there is one) open.
If there are two devices on the IDE port, attach the connector at one end
of the cable to the IDE port. If there is a hard disk drive, attach it to the
connector at the other end of the cable, and attach the DVD-ROM drive
to the middle connector.
© Copyright IBM Corp. 2000 A-1
v You cannot access the DVD-ROM drive, or the DVD-ROM (CD-ROM)
icon is not displayed.
When the DVD-ROM drive is properly installed, a DVD-ROM or CD-ROM
icon is displayed in the My Computer window. Double-click My
Computer.If a CD-ROM icon is not present in the window that opens, verify
that the drive has been properly installed. Verify that the configuration
jumper is set properly. See “Step 3. Setting the configuration jumpers” on
page 1-5. Restart your computer. If a drive icon is still not found, continue
with the following steps.
1. Click Start, then click Settings, and then click Control Panel.
2. Click System.
3. Click the Device Manager tab.
4. Double-click View Devices by Type.
5. Select Hard Disk Controllers from the list displayed in the Device
Manager window. Verify that there are no conflicts with the controller.
The device status indicates whether the controller is working properly.
6. Select CD-ROM from the list that is displayed in the Device Manager
window. Verify that a CD-ROM device is present in the list and that no
conflicts exist. The device status indicates whether the device is working
properly.
7. Click OK.
8. Close all windows and restart the computer.
If the device icon is still not present, check cable connections and
device-jumper settings, and resolve any conflicts that might exist.
v The DVD-ROM drive is not recognized by the operating system, or the
drive performs erratically.
Some computers have Compatible and High Performance modes for mass
storage devices. Normally, the DVD-ROM drive functions better under the
High Performance mode. However, if your drive is not functioning properly
in that mode, you might need to use the Compatible mode.
Use the following procedure to check the configuration-setup information for
your computer.
1. Access your configuration utility program.
2. Select Devices.
3. Scroll down to the Mass Storage Devices section.
Refer to the documentation that comes with your computer for additional
details on selecting IDE performance modes.
v The computer does not recognize the DVD-ROM drive after the device
drivers are loaded.
A-2 16X Max DVD-ROM Drive: User’s Guide
Check for incompatibilities among the DVD-ROM drive device driver and
other device drivers or other hardware in your computer. Create a system
diskette with minimum CONFIG.SYS and AUTOEXEC.BAT system files.
1. Before creating special CONFIG.SYS and AUTOEXEC.BAT files, make a
backup copy of these files in a convenient directory. From a DOS
prompt, do the following:
a. Type copy CONFIG.SYS CONFIG.IBM and press Enter.
b. Type copy AUTOEXEC.BAT AUTOEXEC.IBM and press Enter.
2. Insert a blank, formatted diskette into the diskette drive.
3. Copy the CONFIG.SYS and AUTOEXEC.BAT files onto the diskette.
4. Turn off the computer and ensure that the system diskette, the diskette
that you created is in the diskette drive.
5. Restart the computer (the computer starts up from the system diskette).
6. Observe the startup messages and ensure the device driver
IBMIDECD.SYS loads. When MSCDEX loads, observe the drive letter
that the computer assigns to the DVD-ROM drive.
7. Load a data CD into the loading tray; then wait until the Busy indicator
is not lit.
8. Attempt to read the disc by typing dir x:, where x is the DVD-ROM
drive assigned after the MSCDEX message.
– If the computer is able to read the disc, a conflict probably exists
among the device drivers that are loaded by the CONFIG.SYS or
AUTOXEC.BAT file. You need to resolve this device conflict. Refer to
the documentation that comes with your computer for more
information on resolving device conflicts.
– If you are unable to access the disc, you might have a hardware
problem. If you are unable to read the disc or a drive letter is not
assigned by MSCDEX, go to the next step.
9. Turn off the computer, unplug the cables from the electrical outlets for
your computer and all attached devices, and remove the computer
cover.
10. Disconnect the IDE and power cables for all IDE devices except the
DVD-ROM drive.
11. Configure the DVD-ROM drive as a master and connect it to the last
IDE connector on the primary IDE port.
12. Reinstall the computer cover. Reconnect the keyboard; plug the power
cords into electrical outlets.
13. Insert the system diskette in the diskette drive and a data disc in the
DVD-ROM drive.
14. Restart the computer.
15. Attempt to read the disc by typing dir C: (the DVD-ROM drive is
drive C because it is the only device that is connected to the IDE port.)
Appendix A. Problem solving A-3
– If the computer is able to read the disc, a conflict probably exists
with one of the devices that are installed on your computer. You
need to resolve this device driver conflict. Check the configuration
jumper settings for the other devices or refer to our device
documentation.
– If you are unable to access the disc, you might have a hardware
problem. If the DVD-ROM drive still does not read the data disc, the
DVD-ROM drive might be defective. Go to “Appendix B. Help and
service information” on page B-1.
v The disc cannot be read.
Take the following actions:
1. The disc might be dirty; clean it as described in “Caring for a CD or
DVD” on page 1-11.
2. The disc might be defective; try another disc.
3. The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc
Format (UDS) compatible. Check with your place of purchase.
v There is no sound from the disc.
1. Check that you are not using a data CD.
2. Adjust the volume control on the drive. See ″Front view of the drive″ on
page 1-3.
3. Adjust the audio-adapter volume control. See the documentation that
comes with your audio adapter and audio-CD player program.
4. Turn off the computer, unplug the cables from the electrical outlets for
your computer and all attached devices, and remove the computer cover.
Ensure that the audio-signal cable connects the DVD-ROM drive with the
sound adapter.
v You receive a common error message.
Take the following actions for these common error messages:
– CDR-103
The disc in the DVD-ROM drive is not High Sierra, ISO 9660, or UDF
format. The DVD-ROM drive does not support the media.
– CDR-101
The ″not ready reading the drive″ situation occurs if you try to access the
DVD-ROM drive before the drive is ready. The busy indicator lights when
you attempt to access the drive after loading a disc into the loading tray.
Wait until the busy indicator is no longer lit before attempting to access
the drive.
v The connectors on the audio cables that are provided do not fit the
connector on your audio adapter.
Some audio adapters might require a special cable. See the documentation
that comes with your audio adapter.
A-4 16X Max DVD-ROM Drive: User’s Guide
You might have to separately purchase an audio cable for the DVD-ROM
drive. If you are using an IBM computer or IBM audio adapter, refer to
“Appendix B. Help and service information” on page B-1.
v There is CD sound from the computer speakers, but not from the drive
headphone-jack.
– Check in Device Manager that the DVD-ROM drive is not configured for
digital audio extraction. If it is, deselect the digital audio feature to enable
the headphone jack.
v ″Unable to Create Overlay Window″ message appears when you use DVD
Express with Windows 95, Windows 98, or Windows 2000.
1. Your video device driver needs an update to enable overlay support.
Contact the manufacturer of your video card or your computer for
updates.
2. The resolution of your screen might be too high. Try setting the screen to
800 x 600 x 16 bpp at 60 hz.
v DVD movies do not start automatically when inserted into the DVD-ROM
drive.
1. Autoplay is turned off. Follow these instructions to turn on Autoplay:
a. Click Start, then click Control Panel, and then click Device Manager.
b. Check Auto Insert Notification.
2. DVDs that contain both programs and DVD Video content will autoplay
the program content. To view the video content, start DVD Express
manually. For more information on starting DVD Express manually, see
“Viewing a DVD movie” on page 1-10.
v Video appears to be choppy or is dropping frames.
1. Ensure that DMA is turned on for your computer hard disk drive
controller.
2. The resolution of your screen might be too high. Try setting the screen to
800 x 600 x 16 bpp at 60 hz.
3. If your computer processor has less power than a Pentium II 450, some
jerkiness is normal on certain DVDs.
Changing the Windows 98, Windows 95, Windows Me, and
Windows 2000 device drivers
Windows 98, Windows 95, Windows Me, and Windows 2000 have two device
driver configuration parameters: Auto Insert Notify and DMA.
The Auto Insert Notify parameter enables the computer to start audio CD
software as soon as a CD is inserted into the CD-ROM drive.
The DMA parameter improves system performance by having the system
DMA controller take over the function of moving data from the CD to memory,
Appendix A. Problem solving A-5
freeing the system microprocessor to perform more important tasks. For
example, activating DMA might make movies and games run more smoothly
because the microprocessor will have more time to manage the video.
Changing the Auto Insert Notify and DMA parameters
To change these parameter settings from the Windows 98, Windows 95, or
Windows Me desktop, do the following:
1. Click Start, then click Settings, and then click Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click CD-ROM.
5. Click Properties.
6. Select Settings.
7. Click Auto Insert Notification or DMA.
8. Click OK.
To change these parameter settings from the Windows 2000 desktop, do the
following:
1. Click Start, then click Settings, and then click Control Panel.
2. Click System.
3. Click Hardware.
4. Click Device Manager.
5. Double click IDE ATA/ATAPI Controllers.
6. Double click the IDE channel.
7. Select Advanced Settings.
8. Under Transfer Mode, select DMA (if available).
9. Reboot the computer
1
1. If more than one IDE channel is listed, repeat steps 1 through 9 for each channel.
A-6 16X Max DVD-ROM Drive: User’s Guide
Appendix B. Help and service information
This section contains information on how to obtain online and telephone
technical support.
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
© Copyright IBM Corp. 2000 B-1
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. Support phone
numbers are also available by clicking HelpCenter phone list on the IBM
support Web page at
http://www.ibm.com/pc/support
If the number is not provided, contact your IBM reseller or IBM marketing
representative. Response time may vary depending on the number and nature
of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
B-2 16X Max DVD-ROM Drive: User’s Guide
Appendix C. Product warranties and notices
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies
by country. Part 2 is the same for both statements. Be sure to read both the
Part 1 that applies to your country and Part 2.
v United States, Puerto Rico, and Canada (Z125-4753-05 11/97) (Part 1 -
General Terms on page C-1)
v Worldwide except Canada, Puerto Rico, Turkey, and United States
(Z125-5697-01 11/97) (Part 1 - General Terms on page C-5)
v Worldwide Country-Unique Terms (Part 2 - Country-Unique Terms on page
C-8)
IBM Statement of Limited Warranty for United States, Puerto
Rico, and Canada (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms.The terms of Part 2 may replace or modify those of Part
1.The warranties provided by IBM in this Statement of Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term ″Machine″ means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term ″Machine″ does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - 16X Max DVD-ROM Drive Warranty period* - One Year
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your sales receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to
provide warranty service, will provide repair and exchange service for the
Machine, without charge, under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
© Copyright IBM Corp. 2000 C-1
If a Machine does not function as warranted during the warranty period, and
IBM or your reseller are unable to either 1) make it do so or 2) replace it with
one that is at least functionally equivalent, you may return it to your place of
purchase and your money will be refunded. The replacement may not be new,
but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product for
which IBM is not responsible. The warranty is voided by removal or alteration
of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with “how-to” questions and those regarding
Machine set-up and installation, will be provided WITHOUT WARRANTIES
OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at
1-800-565-3344. (In Toronto, call 416-383-3344.) You may be required to present
proof of purchase.
C-2 16X Max DVD-ROM Drive: User’s Guide
IBM or your reseller provides certain types of repair and exchange service,
either at your location or at a service center, to keep Machines in, or restore
them to, conformance with their Specifications. IBM or your reseller will
inform you of the available types of service for a Machine based on its country
of installation. IBM may repair the failing Machine or exchange it at its
discretion.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be
installed on a Machine which is 1) for certain Machines, the designated,
serial-numbered Machine and 2) at an engineering-change level compatible
with the feature, conversion, or upgrade. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the
removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Appendix C. Product warranties and notices C-3
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM or your reseller for any reason. You should remove all such information
from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine’s production status, IBM’s appropriate
warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S.
$100,000 (or equivalent in local currency) or the charges (if recurring, 12
months’ charges apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the
maximum for which IBM, its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
C-4 16X Max DVD-ROM Drive: User’s Guide
IBM Statement of Warranty Worldwide except Canada,
Puerto Rico, Turkey, United States (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms.The terms of Part 2 may replace or modify those of Part
1. The warranties provided by IBM in this Statement of Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term ″Machine″ means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term ″Machine″ does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - 16X Max DVD-ROM Drive Warranty period* - One Year
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its
Date of Installation. The date on your sales receipt is the Date of Installation,
unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to
provide warranty service, will provide repair and exchange service for the
Machine, without charge, under the type of service designated for the Machine
and will manage and install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and
IBM or your reseller are unable to either 1) make it do so or 2) replace it with
one that is at least functionally equivalent, you may return it to your place of
purchase and your money will be refunded. The replacement may not be new,
but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting
from misuse, accident, modification, unsuitable physical or operating
environment, improper maintenance by you, or failure caused by a product for
which IBM is not responsible. The warranty is voided by removal or alteration
of Machine or parts identification labels.
Appendix C. Product warranties and notices C-5
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such
as assistance via telephone with “how-to” questions and those regarding
Machine set-up and installation, will be provided WITHOUT WARRANTIES
OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You
may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service,
either at your location or at a service center, to keep Machines in, or restore
them to, conformance with their Specifications. IBM or your reseller will
inform you of the available types of service for a Machine based on its country
of installation. IBM may repair the failing Machine or exchange it at its
discretion.
When warranty service involves the exchange of a Machine or part, the item
IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be
installed on a Machine which is 1) for certain Machines, the designated,
C-6 16X Max DVD-ROM Drive: User’s Guide
serial-numbered Machine and 2) at an engineering-change level compatible
with the feature, conversion, or upgrade. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the
removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove
all features, parts, options, alterations, and attachments not under warranty
service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to
your facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in
IBM’s possession or 2) in transit in those cases where IBM is responsible for
the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential,
proprietary or personal information contained in a Machine which you return
to IBM or your reseller for any reason. You should remove all such information
from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In
some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine’s production status, IBM’s appropriate
warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other
liability, you are entitled to recover damages from IBM. In each such instance,
regardless of the basis on which you are entitled to claim damages from IBM
(including fundamental breach, negligence, misrepresentation, or other contract
or tort claim), IBM is liable for no more than
Appendix C. Product warranties and notices C-7
1. damages for bodily injury (including death) and damage to real property
and tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S.
$100,000 (or equivalent in local currency) or the charges (if recurring, 12
months’ charges apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the
maximum for which IBM, its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR
SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS
INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Part2-Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is
added to this Section: The warranties specified in this Section are in addition to
any rights you may have under the Trade Practices Act 1974 or other
legislation and are only limited to the extent permitted by the applicable
legislation.
Extent of Warranty: The following replaces the first and second sentences of
this Section: The warranty does not cover the repair or exchange of a Machine
resulting from misuse, accident, modification, unsuitable physical or operating
environment, operation in other than the Specified Operating Environment,
improper maintenance by you, or failure caused by a product for which IBM is
not responsible.
Limitation of Liability: The following is added to this Section: Where IBM is
in breach of a condition or warranty implied by the Trade Practices Act 1974,
IBM’s liability is limited to the repair or replacement of the goods or the
supply of equivalent goods. Where that condition or warranty relates to right
to sell, quiet possession or clear title, or the goods are of a kind ordinarily
acquired for personal, domestic or household use or consumption, then none
of the limitations in this paragraph apply.
C-8 16X Max DVD-ROM Drive: User’s Guide
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to
this Statement: The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this
Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s
negligence;
2. as to any other actual damage arising in any situation involving
nonperformance by IBM pursuant to, or in any way related to the subject
of this Statement of Warranty, IBM’s liability will be limited to the charge
paid by you for the individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph
is added to this Section: The warranties specified in this Section are in addition
to any rights you may have under the Consumer Guarantees Act 1993 or other
legislation which cannot be excluded or limited. The Consumer Guarantees Act
1993 will not apply in respect of any goods which IBM provides, if you require
the goods for the purposes of a business as defined in that Act.
Limitation of Liability: The following is added to this Section: Where
Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an
IBM reseller. If you purchased this Machine from IBM, the terms and
conditions of the applicable IBM agreement prevail over this warranty
statement.
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia,
Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or
United Kingdom, you may obtain warranty service for that Machine in any of
those countries from either (1) an IBM reseller approved to perform warranty
service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia,
Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia,
Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former
Appendix C. Product warranties and notices C-9
Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia,
Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for
that Machine in any of those countries from either (1) an IBM reseller
approved to perform warranty service or (2) from IBM.
The applicable laws, Country-unique terms and competent court for this
Statement are those of the country in which the warranty service is being
provided. However, the laws of Austria govern this Statement if the warranty
service is provided in Albania, Armenia, Belarus, Bosnia and Herzegovina,
Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia,
Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia
(FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, and
Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence
of the first paragraph of this Section: In such instances, regardless of the basis
on which you are entitled to claim damages from IBM, IBM is liable for no
more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section: The warranty for an IBM
Machine covers the functionality of the Machine for its normal use and the
Machine’s conformity to its Specifications.
The following paragraphs are added to this Section: The minimum warranty
period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of
the unrepaired Machine or ask for a cancellation of the respective agreement
for such Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section: During the warranty
period, transportation for delivery of the failing Machine to IBM will be at
IBM’s expense.
C-10 16X Max DVD-ROM Drive: User’s Guide
Production Status: The following paragraph replaces this Section: Each
Machine is newly manufactured. It may incorporate in addition to new parts,
re-used parts as well.
Limitation of Liability: The following is added to this Section: The limitations
and exclusions specified in the Statement of Warranty will not apply to
damages caused by IBM with fraud or gross negligence and for express
warranty.
In item 2, replace ″U.S. $100,000″ with ″1.000.000 DEM.″
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual
terms in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section: Except
as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of
Goods and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section: 1. death or personal injury or physical damage to
your real property solely caused by IBM’s negligence; and 2. the amount of
any other actual direct damages, up to the greater of Irish Pounds 75,000 or
125 percent of the charges (if recurring, the 12 months’ charges apply) for the
Machine that is the subject of the claim or which otherwise gives rise to the
claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section: IBM’s entire
liability and your sole remedy, whether in contract or in tort, in respect of any
default shall be limited to damages.
ITALY: Limitation of Liability: The following replaces the second sentence in
the first paragraph: In each such instance unless otherwise provided by
mandatory law, IBM is liable for no more than: (item 1 unchanged) 2) as to any
other actual damage arising in all situations involving non-performance by
IBM pursuant to, or in any way related to the subject matter of this Statement
of Warranty, IBM’s liability, will be limited to the total amount you paid for the
Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
Appendix C. Product warranties and notices C-11
The following replaces the second paragraph of this Section: Unless otherwise
provided by mandatory law, IBM and your reseller are not liable for any of the
following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your
reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section: IBM’s entire
liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of
Warranty will be limited to the charge paid by you for the individual Machine
that is the subject of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section: IBM fulfills
customer orders for IBM Machines as newly manufactured in accordance with
IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1
and 2 of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely
caused by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to the greater of
Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or
which otherwise gives rise to the claim.
The following item is added to this paragraph: 3. breach of IBM’s obligations
implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply
of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section: IBM’s entire liability and
your sole remedy, whether in contract or in tort, in respect of any default will
be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this section: To obtain
warranty service from IBM, call 1-800-565-3344. In Toronto, call 416-383-3344.
UNITED STATES OF AMERICA: Warranty Service: The following is added to
this section: To obtain warranty service from IBM, call 1-800-772-2227.
Notices
This publication was developed for products and services offered in the U.S.A.
C-12 16X Max DVD-ROM Drive: User’s Guide
IBM may not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area. Any
reference to an IBM product, program, or service is not intended to state or
imply that only that IBM product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
IBM intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any non-IBM product,
program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement
may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Trademarks
The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:
IBM
HelpCenter
Appendix C. Product warranties and notices C-13
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Intel and Pentium are trademarks of Intel Corporation in the United States,
other countries, or both.
Other company, product, and service names may be trademarks or service
marks of others.
Federal Communications Commission (FCC) Statement
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
v Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. Proper cables and connectors are available from
IBM authorized dealers. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or
by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Responsible party:
International Business Machines Corporation
New Orchard Road
Armonk, NY 10504
Telephone: 1-919-543-2193
C-14 16X Max DVD-ROM Drive: User’s Guide
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformite a la reglementation d’Industrie Canada
Cet appareil numérique de classe B est conforme à la norme NMB-003 du
Canada.
Deutsche EMV-Direktive (electromagnetische Verträglichkeit)
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG
vom 9.Nov.92 das EG-Konformitätszeichen zu führen.
Der Aussteller der Konformitätserklärung ist die IBM UK, Greenock.
Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B.
European Union - emission directive
This product is in conformity with the protection requirements of EU Council
Directive 89/366/ECC on the approximation of the laws of the Member States
relating to electromagnetic compatibility.
IBM can not accept responsibility for any failure to satisfy the protection
requirements resulting from a non-recommended modification of the product,
including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22/European Standard
EN 55022. The limits for Class B equipment were derived for typical residential
environments to provide reasonable protection against interference with
licensed communication devices.
Union Européenne - Directive Conformité électromagnétique
Ce produit est conforme aux exigences de protection de la Directive
89/336/EEC du Conseil de l’UE sur le rapprochement des lois des États
membres en matière de compatibilité électromagnétique.
Appendix C. Product warranties and notices C-15
IBM ne peut accepter aucune responsabilité pour le manquement aux exigences
de protection résultant d’une modification non recommandée du produit, y
compris l’installation de cartes autres que les cartes IBM.
Ce produit a été testé et il satisfait les conditions de l’équipement informatique
de Classe B en vertu de CISPR22/Standard européen EN 55022. Les conditions
pour l’équipement de Classe B ont été définies en fonction d’un contexte
résidentiel ordinaire afin de fournir une protection raisonnable contre
l’interférence d’appareils de communication autorisés.
Unione Europea - Directiva EMC (Conformidad électromagnética)
Este producto satisface los requisitos de protección del Consejo de la UE,
Directiva 89/336/CEE en lo que a la legislatura de los Estados Miembros sobre
compatibilidad electromagnética se refiere.
IBM no puede aceptar responsabilidad alguna si este producto deja de
satisfacer dichos requisitos de protección como resultado de una modificación
no recomendada del producto, incluyendo el ajuste de tarjetas de opción que
no sean IBM.
Este producto ha sido probado y satisface los límites para Equipos Informáticos
Clase B de conformidad con el Estándar CISPR22 y el Estándar Europeo EN
55022. Los límites para los equipos de Clase B se han establecido para entornos
residenciales típicos a fin de proporcionar una protección razonable contra las
interferencias con dispositivos de comunicación licenciados.
Union Europea - Normativa EMC
Questo prodotto è conforme alle normative di protezione ai sensi della
Direttiva del Consiglio dell’Unione Europea 89/336/CEE sull’armonizzazione
legislativa degli stati membri in materia di compatibilità elettromagnetica.
IBM non accetta responsabilità alcuna per la mancata conformità alle
normative di protezione dovuta a modifiche non consigliate al prodotto,
compresa l’installazione di schede e componenti di marca diversa da IBM.
Le prove effettuate sul presente prodotto hanno accertato che esso rientra nei
limiti stabiliti per le le apparecchiature di informatica Classe B ai sensi del
CISPR 22/Norma Europea EN 55022. I limiti delle apparecchiature della Classe
B sono stati stabiliti al fine di fornire ragionevole protezione da interferenze
mediante dispositivi di comunicazione in concessione in ambienti residenziali
tipici.
C-16 16X Max DVD-ROM Drive: User’s Guide
Appendix C. Product warranties and notices C-17
C-18 16X Max DVD-ROM Drive: User’s Guide
IBMR
Part Number: 10K0001
Printed in the United States ofAmerica
on recycled paper containing 10%
recovered post-consumer fiber.
(1P) P/N: 10K0001
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