Hypercom T4205 Dial, T4210 Dial, T4220 Doal Com Training Material

The Checklist

Basic Setup Instructions

If using a certified Hypercom T4220 Dual Com terminal to process
transactions over the Internet, follow the instructions below if your site
uses a DHCP Internet connection (“plug and play”). If your location
uses a Static IP connection, please contact your ISP or network
administrator to collect values for: IP Address, Subnet Mask, Gateway
IP Address, and DNS IP Address. Once you have collected these
values, contact your loyalty vendor for further instructions.

1. If using a T4220 Dual Com model, before powering on the terminal,
plug a Cat-5 Ethernet cable from an available port on your router
into the NET port underneath the device. We also recommend
plugging a telephone line into the LINE port underneath the device
for dial backup (recommended).

2. For T4220 Dual Com users, your terminal should by default, be
ready to process over the Internet with an auto dial backup if an
internet connection cannot be found. Please refer to Exhibits A and
B in the back of this slideshow for instructions on switching between
internet and dialup and enabling or disabling the auto dial backup feature.

3. If using a T4205 or T4210 Dial Only model Hypercom terminal, just plug a telephone line into the LINE port
underneath the machine.

4. Power on the terminal connecting the power cord to an electric outlet. After boot up wait for the screen to stop
moving and select the function key next to the Loyal Patron logo.

Root Menu Screen

Once the terminal has been powered on and
properly downloaded with software, the root menu
will display all applications that have been loaded
on your terminal.

Your gift and loyalty program and credit card
application (if installed) are completely separate
applications running on different processing
networks.

Press the function key next to LOYAL PATRON
on the root menu screen in order to access your gift
and loyalty program. The function key could be
situated on the left or the right depending on your
configuration.

Press the HOME key on the terminal to toggle
between your credit card application and your
loyalty program (if running both concurrently).

Main Menu Screen

The gift and loyalty program main menu features the
three main terminal functions: Record Sale, Balance
Inquiry and Load Value.

Record Sale is the most commonly used function to enter

the sale amount of customer transactions and process
redemptions (if applicable), which drives the calculation of
earned rewards. Clerks can swipe cards at the main menu
screen to initiate a Record Sale transaction by default.

Balance Inquiry enables users to check the activation
status and available balances on a customer’s account in
addition to printing a history of recently processed
transactions.

,

Record Sale

Balance Inquiry

The Load Value function is used to manually add value to
patron accounts such as selling gift or prepaid card
packages.

Press the Report Menu to access reports of recently
processed transactions. Press the MORE purple key to
access the Setup Menu for configuration options. Press the

Red Cancel button to return to the main menu or the star

key to return to the root menu.

Load Value

Swipe Card Screen

Go ahead and swipe a card at the main menu to
initiate a Record Sale transaction. If hand-keying the
ID off the back of a card, you do NOT need to enter
the first 4 zeroes.

If a registered customer does not have a card
available, you can enter their mobile number in this
screen in lieu of card ID#.

The mobile number in lieu of card ID transaction will
only process if the customer has registered with their
Mobile Phone #. Otherwise, the system!will return
Invalid Card ID error. An error message will also
return if the user registered more than one (1) card
with the same mobile number since the system
cannot detect which card the customer intended to
use. We recommend keeping the Max Accounts
Per Person value set to 1 in Registration Settings
to prevent customers from registering more than one
(1) loyalty account.

Swipe/Enter Card #:

701000000

Record Sale
Amount Screen

On this screen the clerk simply enters the sales ticket
amount for the current transaction. Always enter the
FULL amount of the sales ticket in this screen. Do NOT
discount or adjust the sales amount for a redemption (that
screen comes later). This value should match the POS
system ticket so if a ticket rings up to $12.54 in the POS
system, enter $12.54 on this screen.

It’s up to management whether or not to include tax but
worse case with inputting tax is the customer receives a
few extra in rewards that trigger more spending. We
recommend entering the post-tax amount for this reason
plus you will avoid unpleasant confrontations with
customers when inputting the post-tax amount as
opposed to the pre-tax subtotal.

Record Sale Amount:

12.54

For most configurations, the Sale Amount value must be
greater than $0.00 or an error message will return with
one exception. The Sale Amount screen can only be left
at $0.00 when performing a Widget redemption
transaction (if enabled).

Redemption Type Screen

Your gift and loyalty program enables clerks to record the
sale transaction AND process a redemption (removing
value from the patronʼs account) in ONE (1) consolidated
transaction. Select GIFT/RWDS to perform a redemption
for withdrawing funds from the Gift or Rewards balance.

The system automatically withdraws funds from the Gift
Balance first (if available) followed by the Rewards
Balance next by default.

Select Redemption Type

If widgets are enabled on your terminal, select the
function key to perform a redemption of widgets (e.g.,
“Games”, “Kids Meals”, “Draft Beers”, “Car Washes” etc.)
that was customized for your business as a separate
currency in single integer format as opposed to currency
format. The Widget currency is optional and enabled only
at client request.

Selecting NO REDEMPTION assumes the patronʼs sale
only will be recorded for the purposes of issuing rewards
back to the customer. Clerks will select this option unless
the consumer requests to redeem value off his or her
account.

GIFT / REWARDS

APPETIZERS

NO REDEMPTION

Gift Rewards
Redemption Process

After selecting Gift / Rewards at the Redemption Type
screen, the clerk will be prompted whether to Redeem All
(Yes or No).

The Redeem All function overrides common Insufficient
Funds errors to force through any rewards redemptions as
long as the account is activated by cashing out any available
balances on the patronʼs account to apply toward the sales
ticket.

When selecting Yes to Redeem All, clerks are required to
collect the balance owed (Remitted Amount) from
customers if the patron’s combined gift and reward balance
cannot cover the total amount of the sale. Select No at the
Redeem All screen prompt to enter a specific value to be
redeemed by the customer.

REDEEM ALL?

YES

NO

The Redeem All feature provides convenience and fast
processing since neither the customer nor the clerk has to
know the patron’s available balances in order to finalize a
transaction. Just make darn sure your clerks collect the
difference between the sale and redemption (Remitted
Amount).

Widget Redemption
Amount Screen (if enabled)

Merchants can enable an optional 3rd balance called the
Widget Balance to track loads and redemptions of specific
items in single integer format (1. 2. 3, etc.) as opposed to
currency ($X.XX) format. This extra currency balance can be
named anything you like such as: “Entrees”, “Lunches”,
“Games”, or “Kids Meals” that displays on the printed receipt.

If Widgets are enabled in your account you will see the option
to select the widget at the Redemption Type screen in addition
to Gift/Rwds. After pressing the widget, the clerk will be
prompted to enter a specific number of widgets to be redeemed
by the customer, e.g., 1 or 2 games of bowling, 1 car wash, 3
kids meals etc.

# Of UNITS To Redeem

1

Widget redemption limits can be set on specific card ranges or
membership classes so one group of patrons may have a
redemption limit of 1 or 2 per day while another group of
patrons has no redemption limit to suit promotional strategies.

It is optional for clerks to enter a Sale Amount when
performing a widget redemption. The sale amount screen can
either be left at $0.00 or entered by the clerk. If a sales
amount is entered by the clerk the patron will receive rewards
based on this value.