Hypercom ICE 5000 User Manual

ICE 5000/5500

Hardware and Installation

Operators Manual

Document Version 1.0, Revision B

Date: 03-07-2000

Hypercom Corporation
2851 West Kathleen Road
Phoenix, Arizona 85053
USA

Corporate Telephone: [phone]
Corporate Fax: [phone]
Corporate Repairs Department: 602.504.5378
Corporate Web Site: www.hypercom.com

Copyright 1999-2000 by Hypercom Corporation.

Printed in the United States of America.

All rights reserved.

This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This
publication may not be reproduced or distributed for any purpose without the written permission of Hype rcom Corporation.

The information Hypercom furnishes in this publication is believed to be accurate and reliable. However, the corporation
assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice.

This document applies to the Name of Software.

Trademarks

Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation. Integrated Enterprise Network is a
trademark of Hypercom Corporation.

Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by
following the capitalization style the manufacturer uses. Every effort was made to supply complete and correct information.
Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional.

FCC Part 15 (ICES-003)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful inter ference to radio
communications. Operation of this in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.

FCC Part 68 Requirements Notice

This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains the FCC
Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, you must provide this
information to your telephone company.

NOTE: REN is not required for some types of analog or digital facilities.

This equipment uses an RJ11 jack.

An FCC-compliant telephone cord and modular plug are provided with this equipment. It is designed to be connected to the
telephone network or premises wiring using a compatible modular jack that is Part 68-compliant. See installation
instructions for details.

The REN is useful to determine the number of devices you may connect to your telephone line and still have all those
devices ring when your telephone number is called. In most but not all areas, the sum of the RENs of all devices connected
to one line should not exceed five. To be certain of the number of devices you may connect to your line, contact your local
telephone company to determine the maximum REN for your calling area.

NOTE: REN is associated with loop-start and ground-start ports. Do not use for E&M or digital ports.

If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. However, if advance notice is not practical, you will be notified as
soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain
uninterrupted telephone service.

If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department at (602) 504­5378 for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment
from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject
to state tariffs.

This telephone receiver is hearing-aid compatible if applicable.

CTR21

The equipment has been approved to Commission Decision, CTR21, for pan-European single terminal connection to the
Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in
different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN
network termination point. In the event of problems, you should contact your equipment supplier in the first instance.

Industry Canada (IC) Notice

NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets

telecommunications network protective, operational, and safety requirements described in the appropriate Terminal
Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user
satisfaction.

Before installing this equipment, ensure that it is acceptable for connection to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. Compliance with these
conditions may not prevent degraded service in some situations.

A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations to
this equipment or any equipment malfunctions may cause the telephone communications company to request that the user
disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in
rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority or electrician, as appropriate.

“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals that may be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices
does not exceed five.

REN: 0.2B

Table of Contents

Table of Contents

List of Figures

List of Tables

Introduction

Guide Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Chapter 1 Hardware Information

General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Touch-Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Magnetic Stripe Read Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Auto Receipt Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

High-Speed Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Chapter 2 Installation Procedures

Power-Up the ICE Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Connecting the Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Self-Test and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Chapter 3 Setup Procedures

Configuring the ICE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Program the ICE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Initialize the ICE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Loading Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

ICE 5000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

ICE 5500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

940184-003, rev. B Hypercom Corporation vii

Table of Contents

Chapter 4 Wireless POS Terminal Interface

Function Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Instructions to the User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Basic System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Extending Basic Coverage Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Installing Extended Basic Coverage Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Large-Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Installing Large Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Installation Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Index

viii ICE 5000 and 5500 Hardware and Installation Operator s M anual 940184-003, rev. B

List of Figures

List of Figures

Chapter 1 Hardware Information

Figure 1-1. ICE 5000 and 5500 terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Figure 1-2. Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Figure 1-3. Touch-screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Chapter 2 Installation Procedures

Figure 2-1. ICE 5000 power socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Figure 2-2. ICE 5500 power socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Figure 2-3. ICE 5000 line port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Figure 2-4. ICE 5500 line port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Chapter 3 Setup Procedures

Figure 3-1. ICE 5000 printer paper door open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Figure 3-2. ICE 5000 printer paper installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Figure 3-3. ICE 5000 Printer paper installation complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Figure 3-4. ICE 5500 printer paper door open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Figure 3-5. ICE 5500 printer paper installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Figure 3-6. ICE 5500 Printer paper installation complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Chapter 4 Wireless POS Terminal Interface

Figure 4-1. Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Figure 4-2. Extending basic coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Figure 4-3. Large area coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Figure 4-4. Premises wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Figure 4-5. Basic system example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Figure 4-6. Extended basic example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Figure 4-7. Large area example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

940184-003, rev. B Hypercom Corporation ix

List of Tables

List of Tables

Chapter 1 Hardware Information

Table 1-1. Terminal dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Chapter 2 Installation Procedures

Table 2-1. Self-test and diagnostics with software loaded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Table 2-2. Memory page states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Table 2-3. Self-test and diagnostics when software is not loaded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

940184-003, rev. B Hypercom Corporation xi

Introduction

The

ICE 5000 and 5500 Hardware and Installation Operators Manual

®

working with Hypercom

The ICE 5000 and 550 0 ter minal s ar e pa rt of th e Hyp erc om Inte r active Con sumer En viro nme nt (I CE)
family of touch-screen-based terminals and peripherals. All ICE terminals support traditional terminal
functions as well as PIN pad and signature capture functionality. The ICE family employs a modular
concept. The basic ICE unit is a multifunction peripheral for either a T7x terminal or ECR. With its
printer and modem module attached, it becomes a fully-functional terminal and PIN pad.

Guide Organization

The guide contains the followi ng chapters:

n

Chapter 1, Hardware Information: General descriptions of hardware required to operate the
ICE 5000 or 5500 terminal

n

Chapter 2, Installation Procedures: Step-by-step instructions for starting the ICE 5000 or
5500 terminal

ICE 5000 and 5500 terminals.

is a comprehensive guide to

n

Chapter 3, Setup Procedures: Step-by-step instructions for procedures including
configuration, program load, initialization, and paper loading

n

Chapter 4, Wireless POS Terminal Interface: Descriptions and step-by-step instructions for
operating the 900 MHz wireless POS terminal interface

Who Should Use This Guide

This guide is intended for network administrators-merchants-operators-technicians or those who
oversee the configuration and daily maintenance of the various networks.

Other Documentation

When working with the ICE 5000 or 5500 terminal, the
may be useful as reference material.

ICE 5000 PIN Pad Loader Operators Manual

940184-003, rev. B Hypercom Corporation xiii

Introduction

Guide Conventions

This section provides information to help you understand the procedures and concepts presented in

this guide. The following special terms and style conventions are used throughout this document:

Component names: Special bold text highlig hts certain items includi ng the na mes of window and dialo g

box components. This text appears in in structio ns fo r specif ic actions such a s clicking b uttons, typin g

in text boxes, and selecting from lists. For example:

From the Main tab page of the Group Definition dialog box, click List.

Emphasis: Emphasis is indicated by indented text. For example:

OTE: A note contains neutral or positive information supplementing the main text. It is often information

N

that applies only to special cases.

IMPORTANT: Important statements draw attention to information crucial to using the product successfully.

Pay special attention to Important statements.

Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The

words

Step-by-Step

also appear in bold at the beginning of the proc edure. For example:

Step-by-Step

To perform a procedure:

1. Follow the steps outlined in the procedure.

2. Most procedures have at least two steps.

a. This is a substep.

b. Substeps must be completed in the order given.

Step Action Terminal response

1

Follow the steps outlined in the procedure.

2

Most procedures have at least two steps.

Clicking with the mouse: This document assumes you are using a mouse o r some other pointing device

to move within and among windows and dialog boxes. Therefore, when instructions include

an item, it means you use the mouse to move the cursor onto the desired item. You then click the

mouse button to highlight the item or cause an action to occur. For example:

clicking

Click the Totals check box to activate the online totals feature.

xiv ICE 5000 and 5500 Hardware and Installation Operators Manual 940184-003, rev. B

Introduction

Series of actions: The greater-than sign (>) appears in p rocedures indicat ing a series of si mple, related
actions using the mouse pointer. The resulting action typically starts a utility or opens a dialog box.
For example

From the Term-Master main menu, click Network > Definitions’.

Caution and Warning boxes: When you see a Caution or Warning message, read the information
promptly and carefully before proceeding. The formats for the boxes follows.

CAUTION

Caution advises that a negative result such as a loss of data may occur.

WARNING

Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure
to do as instructed may result in physical damage.

940184-003, rev. B

Hypercom Corporation xv

Chapter 17

Hardware Information

This chapter provides important information to properly set up and test both the ICE 5000 and 5500
terminals. To prevent damage to the POS terminals and possible personal injury, be sure to read this
document before installing the ICE terminals.

Figure 1-1. ICE 5000 and 550 0 t er mi nal s