Hypercom ICE 4000 Hardware And Installation Manual

ICE 4000

Hardware and Installation Manual

Version 1.0

May 8, 2000

Corporate Telephone: [phone]
Corporate Fax: [phone]
Corporate Web Site: www.hypercom.com

Copyright 2000 by Hypercom Corpo r ati on.
Produced in the United States of America.

Hypercom Corporation
2851 West Kathleen Road
Phoenix, Arizona 85053
USA

Hypercom Corporation 2000. All rights reserved.
Hypercom and the Hyprcom logo are registered trademarks of Hypercom Corporation.
Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by

following the capitalization style used by the manufacturer.
This document is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This

publication may not be reproduced or distributed for any purpose without the written permission of Hypercom
Corporation.

NOTICE

Hypercom Corporation reserves the right to make changes to the publication at any time and without notice. The
information furnished in this publication by Hypercom Corporation is believed to be accurate and reliable; however,
Hypercom Corporation as sumes no responsib ility for its us e. Any error in ide ntifying or ref lecting any prop rietary mark s
or notices is inadvertent and unintentional.

This document applies to the

Hypercom ICE 4000 terminal

.

n

This device must not be installed on coin-operated telephone lines or party lines.

n

This device (equipment) complies with the requirements in Part 15 of FCC Rules for a Class A
computing device. Operation of this device (equipment) is subject to the following two conditions:

– This device (equipment) may not cause harmful inter ference, and
– This device must accept any interference received, including interference that may cause

undesired operation.

n

If this device (equipment) is used in a residential area, it may cause unacceptable interference to
radio and TV reception requiring the operator to take whatever steps necessary to correct the
interference.

n

Repair work on this device (equipme nt) must by done by Hypercom Corporation or an authorized
repair station.

This equipment has been tested and found to comply with the limits for a class B digital devise, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential in stallation. T his equipment ge nerates, use s, and can radiate rad io freq uency
energy and if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio and or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to attempt to correct the
interference by one or more of the following measures:

n

Reorient or relocate the receiving antenna

n

Increase the separation between the equipment and the receiver

n

Connect the equipment into an electrical out let on a circuit differ ent from tha t to which the receive r
is connected

n

Consult the dealer or an experience radio or television technician for assistance

This equipment has been certified to comply within the limits for a Class B computing devise, pursuant to
FCC Rules. In order to main tain compli ance with FCC regulat ions, shie lded cables must b e used wit h this
equipment. Operation with non-approved equipment or unsheilded cable is likely to result in radio and or
television interference. The user is cautioned that changes and modifications made to this equipment
without the expressed approval of the manufacturer, could void the user’s authority to operate this
equipment.

WARNING:
To comply with FCC RF exposure requirements, the CDPD or Mobitex units must be operated with a

minimum separation distance of 3 cm (1-1/8 inch es) betwe en its an tenna and a pe rson’ s bod y. The user’s
hand should not be placed next to the antenna or at locations on the unit where the antenna is connected.
A minimum separation distance of 1.5 cm is needed to ensure compliance with FCC RF exposure limits
for the hand.

FCC PART 15 REQUIREMENTS NOTICE

940265-001 Hypercom Corporation v

Table of Contents

List of Figures
Introduction

Document Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1 Equipment Information

Terminal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -2

ICE 4000 Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Transactions and Fun ctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -4

Terminal Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Terminal Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Application Program Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 -4

Financial Integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Fast Response Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Reduced Communications Cos ts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Networking Efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Term-Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Chapter 2 Equipment Installation

Installing the ICE 40 00 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Turning on the Term ina l. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Installing the ICE 4000 Paper Roll. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Accessing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Adjusting the Displ ay Contras t. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

vi ICE 4000 Hardware an d In sta l l atio n Manual 940265-001

940265-001 Hypercom Corporation ix

List of Figures

Chapter 1 Equipment Information

ICE 4000 terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Chapter 2 Equipment Installation

ICE 4000 under panel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

ICE 4000 side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

940265-001 Hypercom Corporati on xi

Introduction

This book,

ICE 4000 Hardware and Install ation Manu al

, is a comprehensive guide to working with the

Hypercom ICE 4000 terminal.

Guide Organization

This book is designed to provide you with information relevant to Hypercom equipment. This book is
divided into two chapters:

n

Chapter 1 Equipment Information: describes the ICE 4000 terminal in detail

n

Chapter 2 Equipment Installation: describes how to install the ICE 4000 terminal

Who Should Use This Guide

This guide is intended fo r terminal operators, technicians, or those who oversee the installation of
POS hardware.

Introduction

xii ICE 4000 Hardware an d I n st all at i on Ma nu al 940265-001

Guide Conventions

This section provides information to help you under stand the procedures and concepts presented in
this guide. The following special terms and style conventions are used throughout this document:

Component names: Special bold text highlights ce rtain item s including t he names o f window and dialog
box components. This text appears in in structio ns fo r specif ic actio ns such as clicking b utt ons, typing
in text boxes, and selecting from lists. Some examples are:

From the Main tab page of the Group Definition dialog box, click List.

Emphasis: Emphasis is indicated by indented text, as follows:

N

OTE: A note contains neutral or positive information supplementing the main text. It is often information

that applies only to special cases.

IMPORTANT: Important statem ents draw attention to information crucial to using the product successfully.

Pay special attention to Important statements.

Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The
words

Step-by-Step

also appear in bold at the beginning of the procedure.

Step-by-Step

To perform a procedure:

1. Follow the steps outlined in the procedure.

2. Most procedures have at least two steps.

a. This is a substep.

b. Substeps must be completed in the order given.

Caution and Warning boxes: When you see a Caution or Warning message, read the information
promptly and carefully before proceeding. The formats for the boxes follows.

CAU TION

Caution advises that a negative result such as a loss of data may occur.

WARNING

Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure
to do as instructed may result in physical damage.

CHAPTER 1

Equipment Information

This chapter provides an overview of the Hyp ercom ICE 4000 termina l. Included are t he features
and benefits of the device.

Terminal Information

The Hypercom ICE 4000 ter minal is a fully functional terminal that supports draft capture, check
verification and guarantee, authorization, debit, and on-screen advertising through Term-Master
Suite and ICE-PAC.

When communication with the host is interrupted, the terminals support offline transaction
capture. These transaction s are then commu nicated to t he host befo re settlement . At settlement,
the terminal totals are matched with host totals. In the rare instance of
non-matching totals, automatic batch uploading allows accurate matching of terminal and host
transaction details and provides rapid automated arbitration and balancing.

Settlement functions are either password protected for manual activation or are handled
automatically at a time pre-set to meet merchant needs.

The ICE 4000 terminal provides application-level statistical and diagnostic information to the
host at the end of each settlement period. This information enables the network operator or
processor to be actively involved in maintenance and service.

For software maintenance, the Hypercom ICE 4000 terminal uses application downloading from
the Hypercom PC-based Term-Master, terminal-to-terminal loading (fast loading), or loading
from the processing host.

The Hypercom Term-Master software manages the ICE 4000 terminal. Term-Master is a PC
application that can store, retrieve, update, and transmit a custom configuration for any terminal
in a customer terminal population. Term-Master also handles terminal sof tware loading using an
optional dial-up request and terminal operation statistics.

For initial configuration, you enter terminal-specific information using Term-Master before the
terminal goes online for full initialization of operating parameters from the processing host. see
figure 1-1 on page 1-2.

Chapter 1

1-2 ICE 4000 Hardware and Installation Manual 940265-001

Figure 1-1. ICE 4000 terminal

Features

n

Integrated thermal printer

n

512K memory, optional 1 MB
and 1.5 MB available

n

Integrated PIN and signature
capture pads

n

Dial line operation

n

Smart card support

n

Multi-host application support

n

High-contrast 160 x 160 FSTN
display with integrated 12-bit
resolution

n

Full track 1 & 2 simultaneous card
reader

n

Multi-tasking operating system

n

Electronic receipt capture

n

On-screen advertising available

Equipment Informati o n

940265-001 Hypercom Corporat io n 1-3

ICE 4000 Hardware Features

The following is a list of the ports and features of the ICE 4000 terminal:

Comm Port

The RS232 comm port allows the ICE 4000 terminal to commu nicat e wit h extern al devices such
as an ECR (electronic cash register), OCR (optica l character reader) wand, and a bar code
reader. This port is also used to support an external PIN pad.

Power Port

The power port supports two types of Hypercom power packs: The Linear power pack is used
within the United States of America. The Switcher power pack is used internationally.

Contrast Control Dial

Rotating the Contrast Control Dial, located on the left side of the terminal, changes the contrast
of the display screen.

Terminal Modem

The optional internal modem, the Hypercom FastPOS™ 9600, is compatible with the Bell 212A
modem and the CCITT V.22 interface and provides for Asynchronous or Synchrono us oper ation
at 9600 bps. The optional modem is suitable for both dial and leased-line operation.

Terminal Radio

The ICE 4000 supports four radio type s: CD PD (ce llular d igita l packet da ta) , Mobi tex, GSM , an d
the 900 MHz.

Terminal Power Adaptors

Hypercom offers two types of terminal power adaptors: The Linear power adaptor is used within
the United Stated of America. The Switcher power adaptor is used internationally.

Transactions and Functions

The ICE 4000 terminal supports the full transaction set required for authorization, draft capture,
debit, check verification and guarantee, proprietary cards, and mail and phone orders.

Term-Master supports automated terminal configuration, terminal interrogation, automated
program changes, and merchant installation.

Chapter 1

1-4 ICE 4000 Hardware and Installation Manual 940265-001

Terminal Initialization

Automated Terminal Configuration is downloaded from the host or from the Hypercom Term­Master application. Term-Master terminal profiles are downloaded through terminal initialization
to meet the specific requirements of merchant categories such as restaurants for tips, retail,
supermarkets, and the hospitality industry.

Terminal Diagnostics

Term-Master supports the reporting of status and statistics such as response time
measurements, communication errors, re-dials, card-read errors, and password review.

Application Program Chan ges

Program changes are automated and downloaded through either a host-resident process or
Term-Master.

Equipment Informati o n

940265-001 Hypercom Corporat io n 1-5

Features

This section discusses many of the features of the ICE 4000 terminal.

Financial Integrity

The ICE 4000 terminal generates automatic reversals to achieve total financial transaction
integrity. These reversals ensure that communications and processing errors do not result in lost
transactions, duplicate pro cessing, or t he fai lure of t erminals to balance. The IC E 4000 t erminals
also enable simple terminal balancing and settlement, while eliminating network overloads
caused by end-of-day batch transfers.

Fast Response Times

The fast response time of the ICE 4000 terminal is the direct result of the efficient SDLC
protocol, which permits pre-dialing and message compression. At a speed of 9600 bps, EFT
messages of 150 characters are transmitted in 0.8 seconds, increasing throughput four to ten
times over traditional 300 bps Asynchronous terminals.

Reduced Communications Costs

The ICE 4000 terminals reduce transaction costs by taking advantage of recent advances in
communications and networking technology. Using an optional modem, the savings are
generated through shor t dial -up onlin e t imes, loca l are a ne twor king, an d co ncent ratio n u sing the
Hypercom regional Network Access Controllers (NACs), reducing long distance costs and
improving network economics. These terminals actively interface through the Hypercom NACs
with SNA, X.25, and BISYNC networks already in place.

Chapter 1

1-6 ICE 4000 Hardware and Installation Manual 940265-001

Networking Efficie ncy

The ICE 4000 terminals are totally compatible with the Hypercom family of Network Access
Controllers (NACs), providing end-to-end network optimization and concentration to keep
communication costs low.

Term-Master

The ICE 4000 terminals support parameter and software downloading. Parameter downloading
does not affect merchant totals due to the sophisticated architecture of the terminal. Term­Master collects Management Informa tion System (MIS) sta tisti cs an d can be int errogat ed on line
for speedy problem resolution. The PC-based Term-Master package supports software
download requests from terminals even when the PC is unattended, ensuring terminal software
is automatically kept up to date.The ICE 4000 terminals support on-screen advertising and can
print custom receipt header s and footer s. Scr een i mage s are do wnlo ade d th rough IC E-PAC and
Term-Master Suite.

Using an optional modem, a me rchant can install t he ICE 4000 term inal through the menu-driven
procedure that identifies the telephone line profile for tone or pulse, or PABX access code,
prompts for the telephon e numbers for initial ization and network management , and prompts for a
unique terminal identification number with optional check digit.

CHAPTER 2

Equipment Installation

This chapter describes how to install the ICE 4000 terminal.

Chapter 2

2-2 ICE 4000 Hardware and Installation Manual 940265-001

The ICE 4000 underpanel connector s include power, PIN, battery and SAM chip panels, and lin e
ports.

Figure 2-1. ICE 40 00 unde r pa ne l connect or s

Paper roll lock switch

Line port

RS232 PIN port

Power switch

SAM chip access panel

Battery pack panel

Power port

Contrast Control Dial

Equipment Installation

940265-001 Hypercom Corporat io n 2-3

Turning On the Terminal

The ICE 4000 terminal operates using a +12 Vdc power cable in conjunction with a 110-V olt
grounded power recept acle.

Step-by-Step

To turn on the ICE 4000 terminal:

1. Connect the +12 VDC power cable from the AC adaptor to the te rminal power socket labeled

PWR

.

2. Plug the adaptor into a 110-Volt grounded power receptacle. Press the power switch. Be
sure the connector is firmly seated. When the power is connected successfully, the terminal

beeps twice and then performs a self-test and diagnostic routine.

N

OTE: To fully charge the battery for mobile use, plug in the +12 VDC power cable and turn the

terminal on. Leave the terminal powered up for 4 to 6 hours before using.

WARNING

Do not use an adaptor, a power extender adaptor, a power extender cable, or an AC outlet that
does not have a ground connection.
Do not disassemble the AC ad aptor. Only qualified service perso nnel sh ould se rvice the adap tor.
The AC adaptor was designed for indoor use only. Do not expose to rain or snow.
Do not immerse in fluid.
The reliability of electronic equipment is significantly reduced when it is powered from an
underground outlet. A low-power AC adaptor connects power to the terminal. Connect only one
terminal to the AC adaptor.

Chapter 2

2-4 ICE 4000 Hardware and Installation Manual 940265-001

Installing the ICE 4000 Paper Roll

The ICE 4000 uses a paper roll for receipt printing.

Step-by-Step

To install the ICE 4000 paper roll:

1. Slide the Paper roll lock switch to the right.

1. Open the paper bucket cover and remove the paper roll.

2. Place the paper roll in the bucket so the paper feeds from under the roll, not over the top,
and has a straight-line path into the printer paper-feed mechanism.

3. Feed the paper evenly into the paper feed slot at the rear of the ICE 4000 terminal.

4. When the paper appears, close the paper bucket cover. Slide the Paper roll lock switch to
the left. The printer is now ready to print receipts.

Equipment Installation

940265-001 Hypercom Corporat io n 2-5

Accessing the Battery Pack

The ICE 4000 uses a L ithiu m I on bat tery. The ICE 4000 has built -in cir cui t p r ote ction and ba tter y
charger . If usin g the ICE 4000 as a mobile unit, allow the IC E 4000 termin al to be plugge d in and
powered up for 4 to 6 hours. This allows the battery to fully charged. Use the following
procedures to access the battery pack.

Step-by-Step

To access the battery pack on the ICE 4000 terminal:

1. Place your finger in the Battery access panel groove. Press in and lift the panel away from
the ICE 4000. See figure 2-1 on page 2-2.

2. Remove the battery pack. When replacing the battery pack, ensure tha t the b attery is place d
label-side up, and that the three metal connectors are installed facing down.

Chapter 2

2-6 ICE 4000 Hardware and Installation Manual 940265-001

Adjusting the Display Contrast

The ICE 4000 uses a contrast control dial to adjust the display. The contrast control dial is
located on the side of the ICE 4000 terminal.

Step-by-Step

To adjust the contrast on the ICE 4000 terminal:

1. Place your finger on the Contrast Control dial.

N

OTE: See Figure 2-2.

2. Turn the Contrast Control dial clockwise to darken or counter-clockwise to lighten the
contrast.

Figure 2-2. ICE 4000 side view

Contrast Control Dial

We Welcome Your Comments

Please fax this pag e with your comments to Hypercom Corporation at 602.504.4990
Document Number: 940265-001

1. In one word, how would you describe this guide? _________________________________________

2. How do you use this guide?

n

I read it from beginning to end.

n

I read only the sections that relate to my immediate needs.

n

I read only the sections that relate to my job.

3. When you need to find information in this guide, where is the first place you usually look?

n

Table of contents

n

Index

n

Search through the pages until I find what I am looking for

4. How easily can you find information in this guide?
1 Not easily 2 3 4 5 Very easily

5. How clear is the informat ion in this guide?
1 Not clear 2 3 4 5 Very clear

6. When you try the instructions described in this guide, how easily can you follow them?
1 Not easily 2 3 4 5 Very easily

7. How well did you understand the product before reading this guide?
1 Not well 2 3 4 5 Very well

8. How well did you understand the product after reading this guide?
1 Not well 2 3 4 5 Very well

9. The best aspect of this guide is _____________________________________________________.

10. The least useful aspect of this guide is________________________________________________.

Additional co mments:

Hypercom
Document Number 940265-001
ICE 4000 Hardware and Installation Manual, Version 1.0
Printed in the USA