Hunter Douglas Window Fashions ROL Users Manual

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Installation • Operation • Care

Sonnette

™

Cellular Roller Shades

PowerView™ Motorization

CONTENTS

Getting Started:

Product View ........................................................................................................1

Tools and Fasteners Needed ..................................................................................2

Installation:

Installation Overview .............................................................................................3

STEP 1 — Mount the Installation Brackets .............................................................3

Inside Mount .....................................................................................................4

Outside Mount ..................................................................................................6

STEP 2 — Install the Shade ..................................................................................8

STEP 3 — Connect the Power Source ....................................................................9

Attach the Magnetic Hold-Down Brackets (Optional) ..............................................14

Operation:

Testing the Shade ...............................................................................................15

Using the PowerView™ Remote ............................................................................15

Resetting the Shade (If Necessary) ....................................................................... 17

Troubleshooting ..................................................................................................18

Care:

Removing the Shade ...........................................................................................26

Cleaning Procedures ...........................................................................................26

Declarations ......................................................................................................27

Warranty ................................................................................................ Back Cover

Questions?

Call Hunter Douglas Consumer Support at 1-888-501-8364.

Product View

Battery Wand Clips

End Cap

Headrail

Battery Wand

Installation

Brackets

GETTING STARTED

Bottom Rail

End Cap

Bottom Rail

Magnetic

Hold-Down

Bracket

(Optional)

GETTING STARTED

Thank you for purchasing Hunter Douglas Sonnette™ Cellular Roller Shades. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and packing list before beginning the installation.

Tools and Fasteners Needed

■ Flat blade and Phillips screwdrivers

■ Level (laser level is recommended)

■ Measuring tape and pencil

■ Pliers

■ Power drill, 3/32" drill bit, and 1/4" hex driver

■ Scissors (heavy-duty)

In addition, you will need fasteners designed to work with your speciﬁc mounting surface(s).

■ #6 Hex Head Screws (Provided). Tw o 11/2" screws are provided per installation bracket.

■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long

enough for a secure attachment.

■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.

■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.

#6 x 1

Hex Head Screw

/2"

(Provided)

Longer #6 Hex Head Screw

for Use with Spacer Blocks

(Not Provided)

Speed Nut and Screw

(Provided with Each

Extension Bracket)

INSTALLATION

Installation Bracket For Added Clearance

Molding

Installation Overview

To install your shade, you will need to perform the following three steps:

STEP 1: Mount the Installation Brackets

STEP 2: Install the Shade

STEP 3: Connect the Power Source

STEP 1 — Mount the Installation Brackets

■ Your order will include the correct number of installation brackets for your shade width, as

shown in the table below.

■ Shade orders may also include spacer blocks or extension brackets, if they were speciﬁed

for added clearance.

Shading Width Brackets 14" – 36" 361/8" – 79" 791/8" – 96" 961/8" – 120"

2 3 4 5

/4" or 1/2"

Spacer Blocks

Extension

Bracket

Mounting Types and Window Terminology

If the installation brackets are mounted correctly, the rest of the installation process follows easily. To prepare for this important ﬁrst step, review the mounting types and basic window terminology illustrated below.

Head Jamb

Jamb Jamb

Collectively, the sill and

jambs are called the

“window casement.”

Sill

Inside Mount

Shading ﬁts within

window opening.

■ Refer to the appropriate page below based on your order:

➤ Inside Mount — Page 4

➤ Outside Mount — Page 6

Outside Mount

Shading mounts

outside window

opening.

INSTALLATION

Mount the Installation Brackets — Inside Mount

Prepare the Installation Brackets

■ If using the optional back cover: Use pliers or

heavy duty scissors to remove the top tabs on the installation brackets.

➤ Then remove the top tab on the back cover

brackets.

➤ Snap the prongs on the back cover brackets into

the holes on the back of the installation brackets.

■ If not using the optional back cover: Remove the

top tab only on the installation brackets.

NOTE: Save these tabs once removed. They may be used as shims, if necessary.

Tab

Remove Top Tab

Back Cover Bracket

Mount the Installation Brackets

■ Mark 2" to 3" from each jamb for bracket location.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into wood whenever possible.

2" to 3"

Jamb Jamb

Space Evenly

2" to 3"

INSTALLATION

■ Center the brackets on your marks and mark the location of the screw holes.

➤ The minimum casement depth required for

installation brackets is 1".

➤ The minimum casement depth required for a fully

recessed mount is 3

/16".

■ Use a level to check that the mounting surface is level.

Shim the brackets, if necessary (use the top tab that was removed from the brackets).

■ Drill the screw holes using a

/32" drill bit.

CAUTION: Use drywall anchors when mounting into drywall.

■ Attach the installation brackets using the screws provided.

IMPORTANT: Do not overtighten the screws. Check to ensure the lever can be moved easily side to side. If not, loosen the screws

in one-eighth turn increments until the

lever can be moved easily.

IMPORTANT: The front edges of the installation brackets must be level and aligned to eachother.

■ If using the optional back cover: Install the cover into

the back cover brackets. If necessary, trim the back cover to the desired width.

2" to 3"

Casement

Depth

Proceed to “Install the Shade” on page 8.

Back

Cover

INSTALLATION

Space Evenly

2" to 3" 2" to 3"

Mount the Installation Brackets — Outside Mount

Prepare the Installation Brackets

Tab

■ Use pliers or heavy duty scissors to remove the top

tabs on the installation brackets.

NOTE: Save these tabs once removed. They may be used as shims, if necessary.

Mount the Installation Brackets

■ Center the headrail over the window opening at the desired height. Use a pencil to lightly

mark each end of the headrail.

➤ Alternatively, measure the width of the headrail and use that width to mark the headrail

end points over the window opening.

■ Mark 2" to 3" from each end of theheadrail.

➤ If more than two installation brackets came with your order, space additional bracket(s)

evenly between the two end brackets and mark their location. Mount into wood whenever possible.

Window Opening

Headrail End Mark Headrail End Mark

■ Center the installation brackets or extension brackets on your marks and mark where to drill

the screw holes.

➤ A minimum 11/8" ﬂat vertical surface isrequired for the installation brackets. Extension

brackets require 11/4".

➤ The tops of the installation brackets or extension brackets should be at the desired

height. The brackets should be level andaligned.

CAUTION: The rear of the brackets must be ﬂush against a ﬂat mounting surface. Do not mount brackets oncurved molding.

/8"

11/4"

Extension

Bracket

■ Drill the screw holes using a 3/32" drill bit.

CAUTION: Use drywall anchors when mounting into drywall.

■ Attach the installation or extension

brackets using the screws provided.

IMPORTANT: The tops of the installation brackets or extension brackets must be level with their front edges aligned.

INSTALLATION

■ If using spacer blocks, attach the spacer block(s) and

installation bracket to a ﬂat vertical mounting surface with #6screws long enough for asecure installation.

IMPORTANT: Do not add more than 11/2" of clearance using spacer blocks.

IMPORTANT: The tops of the installation brackets must be level with the front edges aligned.

■ If using extension brackets, attach an installation bracket

to the underside of each extension bracket using thespeed nuts and screws provided.

Maximum

Spacer

Blocks

Speed Nuts

Longer

Screw

Screws

Proceed to “Install the Shade” on page 8.

INSTALLATION

Lever

Overhead View

Dust Cover Installed

STEP 2 — Install the Shade

■ Peel back the protective

covering from the top of the headrail. Leave the rest of the protective

Installation

Bracket

covering on the front of the headrail.

■ Position the shade so

that the front faces you.

■ Slide the headrail into

the installation brackets so the edge of the headrail is between the lever and the bracket, asshown.

■ Firmly push the headrail into each bracket until it clicks and the lever snaps to the right side

of the bracket.

IMPORTANT: Carefully pull on the headrail at each bracket to ensure it is installedsecurely.

■ Completely remove the protective covering from the headrail.

Headrail

Slide the Headrail

Between the Lever

and the Bracket.

Attach the Dust Cover (Optional for Outside Mounts)

The dust cover is used to protect the top of the headrail from exposure on outside mounted shades.

■ Cut the dust cover to desired width.

■ Remove the paper backing on one side of the hook and loop

fastener dots.

■ Apply the dots to the installation brackets on each end of the shades.

Remove

Paper

Backing

No Dust Cover

Dots

■ Remove the remaining paper backing from the dots.

■ Center the dust cover over the top of the shade, above the dots.

■ Press the dust cover down onto the dots.

INSTALLATION

toward the motor end.

STEP 3 — Connect the Power Source

NOTE: When power is connected to the motor, a green LED inside the manual control button housing will ﬂash to indicate the shade is ready for operation.

■ Refer to the appropriate page based on your order.

➤ For a battery wand, see below.

➤ For a satellite battery pack, see page 10.

➤ For an 18V DC power supply, see page12.

➤ For an 18V DC power supply with daisy-chain connections, see page13.

➤ For a C-size satellite battery wand or large DC power supply, see the instructions that

came with the unit.

If You Have a Battery Wand...

Install the Batteries into the Battery Wand

Tab

■ Squeeze the cap latch to release thecap.

■ Remove the cap from the battery wand.

■ Install the batteries according to the

instructions on the battery wand label.

Squeeze

Cap

Latch

➤ Hunter Douglas recommends AA alkaline batteries for use with our battery-powered

shades. These will provide more than one year of operation, depending on usage. Lithium and rechargeable batteries are not recommended.

■ Replace the cap.

➤ Align the tab with the end of the wand.

➤ Press the cap on until it latches.

Mount the Battery Wand into theBattery Wand Clips

■ Place the battery wand with its socket toward the motor

end of the shade.

■ Push the battery wand straight up into the battery wand

clips until it snaps into place. Check to make sure the battery wand is secure.

CAUTION: Be sure the cables do not become pinched by the battery wand clips during installation. Damage or overheating of components could result.

Slot

Battery

Wand

Place the socket

INSTALLATION

Battery Wand

Plug the Power Cable into the Battery Wand

■ From the back of the shade headrail, connect the

power cable (from the motor side) into the socket on the battery wand.

■ Two-On-One Headrail Shades. Plug in both

cables to the battery wands.

Install the Back Cover

■ If using a back cover, install it into the back cover

brackets, as shown.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14

or “Testing the Shade” on page15.

Power Cable

Battery

Wand

Back

Cover

If You Have a Satellite Battery Pack...

Install the Batteries into the Battery Wand

■ See the instructions on the previous page.

Mount the Satellite Battery Pack

■ Decide where you want to mount the satellite battery pack. A satellite battery pack may be

mounted in any orientation.

■ Mark the screw holes for the wall mount bracket.

Wall Mount Bracket

■ Drill the screw holes using a 3/32" drill bit.

■ Remove the backing from the double-sided tape. Press the

bracket into place.

■ Attach the bracket using the screws provided.

INSTALLATION

Socket

■ Position the battery wand so the power cable is easily connected to the socket.

■ Snap the battery wand into the wall mount bracket.

Socket

■ Replace the cover with the slot aligned to the socket in the battery wand.

Slot

Battery Wand Cover

■ Plug the power cable from the shade into

the extension cable.

■ Plug the other end of the extension cable

into the socket in the battery wand.

■ Two-On-One Headrail Shades. Plug in both

Power Cable

from Shading

power cables into the extension cables and then plug both extension cables into the sockets in the battery wands.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14

or “Testing the Shade” on page15.

Battery Wand Cover

Extension

Cable

INSTALLATION

If You Have a DC Power Supply...

Connect the Power Supply

■ Plug the power cable from the shade into

the extension cable.

■ Plug the other end of the extension cable

into the DC power supply.

■ Plug the DC power supply into a standard

outlet.

■ Secure the extension cable using wire

retainers (not supplied). If hiding the cable behind the shade, make sure it does not impede the operation of theshade.

■ Space the wire retainers approximately

15" apart along the power supply cable, as shown.

WARNING: Keep cords and small parts out of the reach of children. They can wrap cords around their necks and STRANGLE. They can also put small parts in their mouths and CHOKE.

WARNING: Electric shock and/or a ﬁre hazard may occur, if not properly installed.

Power Cable

from Shading

Extension

Cable

Power

Supply

15"

Maximum

Wire Retainers

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14

or “Testing the Shade” on page15.

INSTALLATION

If You Have a DC Power Supply with Daisy-Chain Connections...

The daisy-chain feature allows up to three PowerView™ shades to be powered by a single DC power supply. However, each shade can operate independently. The daisy-chain feature is only available with the DC power supply option.

■ Route the power cables from each shade to the connector, using an extension cable, if

necessary.

■ Plug an extension cable into the connector and plug the cable into the DC power supply.

Two extension cables and two connectors are used for three shades.

Power Cable

from Shading

Power Cable

from Shading

Extension Cable Connector

DC Power Supply

■ Plug the DC power supply into a standard outlet.

Two-On-One Headrail Shades

■ Route the power cables from each side of the shade to the connector. Use extension cables,

if necessary.

■ Plug the extension cables or power cables into the connector and plug the cable into the DC

power supply.

Proceed to “Attach Magnetic Hold-Down Brackets (Optional)” on page14

or “Testing the Shade” on page15.

INSTALLATION

Outside Mount

screw and sliding

Attach the Magnetic Hold-Down Brackets (Optional)

■ Lower the shade.

■ Place the magnetic hold-down bracket onto the bottom rail just

inside the end cap, oriented as shown.

■ Mark the screw location using the mounting options shown below.

➤ The screw should be placed in the middle of the channel. This

will allow for adjustment.

Bottom

Rail

Hold-Down

Bracket

■ Drill the screw holes using a 3/32" drill bit.

■ Attach the hold-down brackets to the mounting surface using

the screws provided.

Inside Mount

Preferred Alternate

Adjust bracket

height by

loosening the

the bracket up or

down.

OPERATION

OPEN

Group 4

LEFT

Testing the Shade

Use the manual control button to test the shade and ensure that the motor and power source are working correctly.

■ Press the manual control button to lower the

shade. If the shade does not operate, see “Troubleshooting” on page20.

■ Test vane operation by pressing the manual control

button to open the vanes and then pressing it again to close the vanes.

■ After the vanes are fully closed, press the manual control button to raise the shade.

CAUTION: When raising the shade for the ﬁrst time, observe how the fabric rolls up into the headrail. It should roll up evenly. If the bottom rail is not level or the shade starts to rub against either window jamb, immediately press the manual control button to stop the shade. See “Adjust the Bottom Rail Weight” on page23.

■ Two-On-One Headrail Shades have two motors and two battery packs. The right motor

operates the right shade and the left motor operates the left shade. Use the manual control buttons on each side to test the two shades individually.

Using the PowerView™ Remote

First, activate the remote by pulling both plastic tabs from the back battery compartment.

Group 3

Group 5

STOP

(Press and hold for programming mode)

Group 6

Favorite

(Shading/vane position)

RIGHT ARROW

Tilts vanes open

ARROW

ilts vanes closed

Group 1

Group 2

IMPORTANT: If you have more than one remote, see “Adding Additional Remote(s) to the PowerView™ Shade Network” in the PowerView Motorization Remote Control Guide.

OPERATION

Joining a Shade to a Group

IMPORTANT: The shade will not operate using the remote until it has been joined to a group.

1. Press and hold ■ STOP for 4 seconds to put the remote in program mode. The lights on the remote will ﬂash to indicate it is in program mode.

2. Press the desired group number (1 – 6) on the remote. The backlight for the group number will ﬂash to show it is selected.

3. Press and hold the manual control button on the shade.

4. While continuing to press the manual button, press ▲ OPEN on the remote. The shade will move slightly to indicate it has joined the group. Release the manual control button.

5. Press and hold ■ STOP for 4 seconds to exit program mode. The lights will stop ﬂashing.

Basic Operation

1. To wake up the remote, simply pick it up or press ■ STOP. The last group(s) selected will be highlighted and active.

2. Press “all” or groups 1 – 6 to select speciﬁc shade(s) to move. Selected group button(s) will light to show they are selected.

a. Multiple group buttons may be selected at a time.

b. To deselect a group, press the group button again. The backlight for that group button

will go out.

3. Press ▼ CLOSE to lower the selected shade(s).

4. Press the right arrow to open the vanes.

5. Press the left arrow to close the vanes.

6. Press ▲ OPEN to raise the selected shade(s).

7. Press ■ STOP to stop shade or vane movement anywhere along its travel.

8. While a shade is in motion, press the opposite of shade motion (▲ OPEN or ▼ CLOSE) to reverse direction.

9. Press ♥ FAVORITE to send selected shade(s) to your preset “favorite” position. Refer to the PowerView™ Motorization Remote Control Guide on how to set a favorite position.

Operating Tips

1. When the shade is raised, pressing the right arrow will ﬁrst lower the shade and then open the vanes.

2. When the shade is lowered with the vanes open, pressing ▲ OPEN will ﬁrst close the vanes and then raise the shade all the way.

OPERATION

Further Operation and Programming Information

PowerView™ Pebble™ Remote and/or PowerView Surface Remote Operation

For information regarding operation and programming of the PowerView remote, refer to your PowerView Motorization Remote Control Guide.

PowerView Scene Controller

For information regarding operation and programming of the PowerView Scene Controller, refer to your PowerView Motorization Scene Controller Guide.

PowerView App Operation

The PowerView Hub is required for PowerView App operation. For information regarding setup and operation using the PowerView App, refer to the online PowerView App Software Guide at

hunterdouglas.com/powerview/support.

Resetting the Shade (If Necessary)

Basic Reset

The basic reset is used to reset the shade’s travel limits.

1. Press and hold the manual control button for 6 seconds. The shade will move slightly.

2. Release the manual control button. The shade will raise to its fully open position to set the upper travel limit, then lower to the fully closed position with vanes open to set the lower travel limit. The shade will move slightly one more time to indicate that the travel limits have been reset.

Resetting Shade Programming

This reset erases all shade programming from memory, including group assignments, preventing any input device from operating the shade. Its primary use is during installation to correct group and network assignments. This reset does not affect travel limits.

1. Press and hold the manual control button for 12 seconds. The shade will move slightly after 6 seconds, then again after 12 seconds. Release the button.

2. Refer to “Joining a Shade to a Group” on page 18 to program the shade to a group.

OPERATION

Troubleshooting

If your shade is not operating correctly:

■ First review the guide that came with your control device.

■ Refer to the following troubleshooting procedures for speciﬁc solutions for your shade.

If questions remain, please contact the Hunter Douglas Customer Information Center at

1-888-501-8364.

Problem The shade will not snap into the installation brackets.

Solution Check that the installation brackets are aligned andlevel.

Check that the locking tab on the installation bracket slides over the headrail.

Problem The shade will not raise.

Solution If the hold-down brackets have been used, make sure they have been released.

Problem The shade does not roll up, or it rolls up too slowly.

Solution If the hold down brackets have been used, make sure they have been released.

Check that the shade is being raised straight up and is not skewing the fabric against the headrail. If this is not the case, you can adjust by:

Adding Spring Tension

■ Locate the adjustment behind the LEFT end cap cover.

➤ The cover is removed by placing your thumb in the center and releasing

the snap on the top back corner.

■ Raise the shade completely and hold into place.

■ Push a 3/16" Allen wrench into the access hole in the end cap of the shade

(about a 1/2").

CAUTION: When pressing the Allen wrench into the end, you are compressing a spring and freeing the lock from engagement.

To re-engage the lock, simply pull the Allen wrench straight out of the end cap access hole.

➤ Using 1/2 turn increments, rotate Allen wrench counter-clockwise to add

tension. Test and repeat, if necessary.

Push in

at Least

/2"

Problem The shade will drift up once stopped.

OPERATION

Solution

Removing Spring Tension

■ Locate the adjustment behind the LEFT end cap cover.

➤ The cover is removed by placing your thumb in the center and releasing

the snap on the top back corner.

■ Raise the shade completely and hold into place.

■ Push a 3/16" Allen wrench into the access hole in the end cap of the shade

(about a 1/2").

CAUTION: When pressing the Allen wrench into the end, you are

Push in

at Least

/2"

compressing a spring and freeing the lock from engagement.

To re-engage the lock, simply pull the Allen wrench straight out of the end cap access hole.

➤ Using 1/2 turn increments, rotate Allen wrench counter-clockwise to add

tension. Test and repeat, if necessary.

Problem The shade is hard to raise or lower, or will not raise or lower.

Solution Shades cannot be forced into tight inside mount window openings. If an inside

mount, make sure there is clearance between the ends of the shade and the window casement.

Check that the installation brackets are level. Shim to level, if necessary.

Problem Vanes do not align on side-by-side shades.

Solution Vane alignment is only guaranteed within 1/4" when shades are ordered at

the same time, at the same height, with the same color and fabric, and when speciﬁed on the order form.

Check that the windows are square and the sameheight.

OPERATION

Problem

Solution

The shade raises or lowers unevenly, the bottom rail is not level when fully raised, or the fabric winds unevenly or starts to rub against one end of the headrail.

Keep the bottom rail level while raising the shade. Side-to-side movement while raising the shade may cause fabric to skew.

Check that the window is square by measuring the diagonals.

Check that the installation brackets are level. Shim to level, if necessary.

If the headrail is level and the window is square, adjust the bottom rail weight.

Adjusting the Bottom Rail Weight

IMPORTANT: Only adjust the bottom rail weight if the fabric does not roll up straight into theheadrail.

First, release both weight locks. On the back of the bottom rail, insert a ﬂat-

blade screwdriver into the slot in each weight lock and slide them away from the weight.

Slide Lock to

Release Weight

Weight Weight Lock

Move Weight

Slide the weight, in 1" increments, in the direction the fabric is gathering.

Gathered

Fabric

Move Weight

Fabric Roll in Headrail

Bottom Rail

Secure the weight by sliding each lock back in position next to the weight.

Test and, if necessary, adjust again.

OPERATION

Problem The shade will not ﬁt into the installation brackets.

Solution If the shade has a battery wand, check that the wand is not interfering with the

installation brackets.

Check that the installation brackets are level and aligned. Adjust and/or shim to level, if necessary.

Be sure the heads of the mounting screws are ﬂush against the installation bracket.

Check that the headrail is completely inserted into the installation brackets. See “STEP 2 — Install the Shade” on page10.

Problem The shade does not operate using the manual control button.

Solution Unplug the power cable from the motor, then plug it back in. A green LED inside

the manual control button housing should ﬂash to indicate the motor has power.

Check that the batteries in the battery wand, satellite battery pack, or C-size satellite battery wand are correctly inserted and fresh.

Check that the battery wand, satellite battery pack, C-size satellite battery wand, or DC power supply is securely connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets.

Problem The shade is not responding to the PowerView™ remote.

Solution IMPORTANT: A shade will not operate using the remote until it has been

joined to a group

Check that the correct group number is selected.

Check that the batteries in the remote are correctly inserted andarefresh. The LEDs that backlight the remote should come on full bright when ■ STOP is pressed.

Problem The vanes do not open when the shade is ﬁrst operated.

Solution Make sure the shade is completely lowered.

Open and close the shade several times to help open the vanes. If necessary, gently pull down on the bottom rail.

OPERATION

Problem The shade is hard to raise or lower, or the bottom rail does not stop at the

top limit.

Solution Check the adjustment position of

both limit stops. The top illustration shows the correct adjustment. The limit stop catches the bottom rail, and the bottom of the limit stop is slightly above or barely touching the fabric roll.

In the second illustration, the limit stop adjustment is too tight. The fabric may not drop freely and could even be damaged when the shade is raised. To correct this, the limit stop should be adjusted one step up. Simply pull back on the rear of the limit stop to adjust its position.

In the bottom illustration, the adjustment is too loose. The bottom rail can slip under the limit stop. If the bottom rail rotates through the headrail, it must be backed out before adjusting the limit stop.

IMPORTANT: Both limit stops must be adjusted to the same position or else skewing may occur.

Limit StopHeadrail

Fabric Roll

Too Tight —

Adjust One Step Up

Pull Back to Adjust

Too Loose —

Adjust One Step Down

Bottom

Rail

Pull Back

to Adjust

OPERATION

Problem The bottom rail does not raise or lower completely, or its location when fully

lowered has changed over time.

Solution The batteries may be low in the battery wand, satellite battery pack, or C-size

satellite battery wand. Replace the batteries.

Check that there is clearance between the ends of the shade and the window casement on inside mounts.

Check if the fabric rolls up evenly into the headrail. If not, see “Adjust the Bottom Rail Weight” on page23.

Reset the travel limits. See “Resetting the Shade” on page19.

See the PowerView™ Motorization Remote Control Guide for operation or programming troubleshooting solutions.

Problem Adjacent shades do not roll up evenly.

Solution It is considered normal if the roll-up on both shades is within 5/16" of each other.

If one shade rolls up tighter than another, lower and raise both shades several times.

Reset the shade. See “Resetting the Shade” on page19.

Check that the shade fabric is not catching on any brackets or components.

Check that the fabric winds evenly and does not rub against the headrail. If uneven, see “Adjust the Bottom Rail Weight” on page23.

Problem Two-On-One Headrail Shades Only: The center gap is not even from the top

to the bottom of the shade, interfering with the function of the shade.

Solution Ensure the entire length of the headrail is straight and level. If the center portion

of the headrail is higher than the ends, the center gap will close together. If the center portion of the headrail is lower than the ends, the center gap increases. If necessary, adjust the height of each bracket by moving it within the screw slots or by using shims.

OPERATION

Weight

Fabric Roll

Move Weight

Problem The shade raises or lowers unevenly, the fabric rubs against one end of the

headrail, or the bottom rail is uneven when fullyraised.

Solution Check that the window is square by measuring the diagonals.

Check that the installation brackets are level. Shim to level, ifnecessary.

Adjust the Bottom Rail Weight:

■ Release the weight clips by inserting

a ﬂat blade screwdriver into the weight clip and turning clockwise.

Clip

Bottom Rail

Weight

Clip

■ Move the weight in 1" increments toward the side where the fabric

isgathering.

Gathered

Fabric

■ Secure the weight clips in position by turning them counterclockwise after

making the adjustment.

■ Test and, if necessary, adjust again.

OPERATION

Problem The vanes do not close fully when the shade stops in the lowest position.

Solution The shade should be programmed to stop in its lowest position with the vanes

closed. A small distance between the front and back fabric facings in the fully closed position is normal.

■ If this distance is excessive or moves over time, open the shade to its full

“vane open” position and try again. If this does not correct the problem, reset the bottom limit. See “Resetting the Shade” on page19.

■ See the PowerView™ Motorization Remote Control Guide for operation or

programming troubleshooting solutions.

Problem The shade raises from the sill when the vanes areclosed.

Solution A small gap between the sill and the bottom of the shade is normal in the fully

lowered “vane closed” position. The gap is necessary to allow for the unimpeded movement of the bottomrail.

■ If this distance is excessive or moves over time, open the shade to its full

“vane open” position and try again. If this does not correct the problem, reset the bottom limit. See “Resetting the Shade” on page19.

■ See the PowerView Motorization Remote Control Guide for operation or

programming troubleshooting solutions.

Problem The front fabric appears to cling to the back fabric.

Solution Lightly apply a static spray for home furnishings. Follow the manufacturer’s

directions. Allow the shade to dry in the fully lowered position. If necessary, reapply the static spray each time the shade is professionally cleaned.

CARE

Top View

Installation Bracket

Removing the Shade

■ Move each lever of the installation brackets to the left to release

the shade.

➤ A ﬂat blade screwdriver can be used to move the lever.

CAUTION: Be very careful not to tear or damage thefabric.

➤ If the lever is inaccessible or

inoperable, lower the shade until you can see the underside of the bracket. Carefully reach a small ﬂat blade screwdriver behind the shade to the tab on bottom of the bracket between the screw holes.

➤ Push the tab away from the shade

and pull the headrail to release it from the bracket.

■ Carefully pull the shade to remove it

from the brackets.

Tab

Underside of

Bracket

Move Lever to Left

End Cap

Cleaning Procedures

Sonnette™ Cellular Shades are made from anti-static, dust-resistant materials which repel dirt and dust. The following options are available if your shade needs cleaning.

CAUTION: Do not steam the shades.

Dusting

■ Regular light dusting with a feather duster is all the cleaning that needed in most

circumstances.

Vacuuming

■ Use a hand-held vacuum with low suction for more thorough dust removal.

Spot-Cleaning

CAUTION: Do not use spot clean treatment on Highline™, Textu ra™ and Elan™ Metallic fabrics.

■ Prepare a solution of warm water and a mild detergent.

■ Dampen a clean cloth in the solution and wring it out.

■ Dab the spot with the dampened cloth until it is gone. Do not rub the fabric.

■ Allow the shade to dry in the completely lowered position.

DECLARATIONS

U.S. Radio Frequency FCC Compliance

FCC ID information is located behind the motor-side end cap. The end cap may be removed to view this information.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Any changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Industry Canada

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Class B Digital Device Notice This Class B digital apparatus complies with Canadian ICES-003, RSS-Gen and RSS-210.

CAN ICES-3 (B)/NMB-3(B)

European Conformity

We, the undersigned, Hunter Douglas Window Fashions

One Duette Way, Broomﬁeld, CO 80020, USA Hunter Douglas Europe B.V.

Piekstraat 2, 3071 EL Rotterdam, The Netherlands certify and declare under our sole responsibility that assembly PV4 conforms with the essential

requirements of the EMC directive 2004/108/EC and R&TTE directive 1999/5/EC. A copy of the original declaration of conformity may be found at:

www.hunterdouglas.com/RFcertiﬁcations.

Notes

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion produc ts. If you are not thoroughly satisﬁed, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

COVERED

BY A LIFETIME LIMITED WA RRANTY

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).

• All internal mechanisms.

• Components and brackets.

• Fabric delamination.

• Operational cords for a full 7 years from the date of purchase.

• Repairs and/or replacements will be made with like or similar parts or products.

• Hunter Douglas motorization components are covered for 5 years from the date of purchase.

• Any conditions caused by normal wear and tear.

• Abuse, accidents, misuse or alterations to the

• Exposure to the elements (sun damage, wind,

• Failure to follow our instructions with respect

• Shipping charges, cost of removal and reinstallation.

NOT COVERED

BY A LIFETIME LIMITED WA RRANTY

product.

water/moisture) and discoloration or fading over time.

to measurement, proper installation, cleaning or maintenance.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the

window fashion product or components found to be defective.

TO OBTA IN WARRANTY SERV ICE

1. Contact your original dealer (place of purchase) for warranty assistance.

2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.

3. Contact Hunter Douglas at (888) 501-8364 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental

or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you speciﬁc legal rights, and you may also have other rights which vary from state to state.

Different warranty periods and terms apply for commercial products and applications.

XXXXXXXXX 9/16

Hunter Douglas Window Fashions ROL Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual