Humax C41W 500 User Manual

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FCC TEST REPORT

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Appendix 6.

User manual

Report No.: EMC-FCC-R0106

EMC compliance Ltd.

WELCOME TO THE DIRECTV FAMILY!

Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 channels of TV programming, satellite music and a great selection of the biggest box ofﬁce movies from DIRECTV CINEMA™. We’ll take you step by step through everything from pushing the POWER button to searching for and ﬁnding your favorite programs.

This user guide applies to the DIRECTV® HD DVR and the Genie™ (Adv Whole-Home) HD DVR and Clients. Because this user guide was designed to accommodate several models, your receiver and its user interface may vary slightly from what is shown here.

Online Manuals and Other Resources

To view the most up-to-date manuals for DIRECT V Receivers and other equipment, please visit www.directv.com/manuals or

go to www.directv.com and search for keyword “manuals”.

You can also visit www.directv.com to manage your account, and ﬁnd information about DIRECTV service, programming

packages, special promotions, and much more.

Getting Connected

If a professional installed your DIRECTV® HD DVR and any Clients, you are ready to start watching TV. If your equipment was not professionally installed or you just added a surround sound system or other devices equipment, please see Appendix 1, “Setup and Activation”.

IMPORTANT:

• You must subscribe to HD Access or DIRECTV Advanced Receiver Service (ARS) to view the HD channels included in your programming package.

• DIRECTV hardware and programming and HD fees available separately. For information and pricing regarding programming and HD Access or ARS, please visit directv.com.

SAFETY & CARE

Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product:

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including ampliﬁers) that produce heat.

9. Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power supply (power cord) may cause electric shock,

10. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has

HD DVR RECEIVER USER GUIDE

DIRECTV

11. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where they

12. Use only attachments/accessories speciﬁed by the manufacturer.

13. Use only with the cart, stand, tripod, bracket or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution

14. Unplug this apparatus during lightning storms or when unused for long periods of time.

15. Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is

This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.

exit the apparatus.

when moving the cart/apparatus combination to avoid injury from tip-over.

damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

WARNING: Use only the power supply (power cord) that

came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

WARNING: To reduce the risk of ﬁre or electric shock, do not

expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects ﬁlled with liquids, such as vases, shall be placed on the apparatus.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN!

CAUTION: To reduce the risk of electric shock, do not

remove cover (or back). No user-serviceable parts inside. Refer servicing to qualiﬁed service personnel.

IMPORTANT: Be sure not to place your DIRECT V

Receiver near anything WET or HOT! If this product is rated at 240VAC, a suitable attachment plug should be used.

CAUTION: Avoid moisture to reduce the risk of ﬁre or electric

shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the receiver. Do not place vases or other vessels containing liquid on top of it.

TIP: We highly recommend plugging the DIRECTV

into a surge protector to prevent damage from ﬂuctuations in your power supply.

Receiver

SAFETY & CARE

• Ensure proper ventilation — the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airﬂow to the

unit. Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIRECTV

a “hot component” such as an audio power ampliﬁer.

• Protect your components from power surges by connecting all the components before plugging any power cords into the wall

outlet. Use of a surge protector is also recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of re or shock. It’s also important to use only the

type of power source indicated on the marking label or in this manual.

• Avoid audio hum or interference by inserting all cable plugs ﬁrmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.

• Never insert objects of any kind into any openings in the DIRECTV

detailed in this manual).

• Place it on a at, hard surface — do not operate the DIRECTV

• Always unplug your DIRECTV

• Always unplug the DIRECTV

• The only way to disconnect the DIRECTV

Receiver before moving it.

Receiver, TV and other equipment before you connect or disconnect any cables.

Receiver from the power supply is to remove the power cord. The DIRECTV®

Receiver on a carpet or other padded surface.

Receiver unit must therefore be installed next to the power point which must be easily accessible.

• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV

service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks. Incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.

• Do not drop your DIRECTV

• Have your DIRECTV

Receiver and always move it with care.

Receiver professionally serviced (do not attempt to service it yourself).

• Any changes or modications in construction of this device which are not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• If you move your DIRECTV

you apply power to it.

• Do not pick up or otherwise move your DIRECTV

Receiver between locations at different temperatures, allow it to reach room temperature before

Receiver while it is connected to the AC power supply. If you want to move

your set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing.

• CAUTION: To reduce the risk of re, use only No. 26 AWG or better telecommunications line cord.

• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are

incorrectly replaced.

• For your information: The identication sticker can be located behind the small door on the front panel of your receiver.

• The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

Receiver. Also, do not stack the receiver on top of

Receiver (other than the DIRECTV® Access Card as

Receiver yourself; always take it to a qualiﬁed

YOUR REMOTE CONTROL

HD DVR RECEIVER USER GUIDE

DIRECTV

TURNING YOUR EQUIPMENT ON AND OFF

NOTE: Each time you press a button, a green light at the top of the remote ﬂashes. If the light ﬂashes several times for just one press, it means the batteries (size AA) are getting low and need to be replaced.

These two buttons turn your TV and DIRECTV® Receiver on or off together. If your DIRECTV® System was installed professionally, your remote has already been programmed to operate your TV. If you need to reprogram the remote for a new TV or other audio-visual equipment, press MENU, select “Settings & Help”, “Settings”, then “Remote Control”. Follow the step by step instructions.

Mode Switch

Use the POWER (PWR) button and Mode Switch to turn a single component on or off (for example a DVD player or surround sound system). Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on. The mode switch must always be in the left-most position to control your DIRECTV® Receiver. If the mode switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an onscreen message will pop up to alert you.

NAVIGATION AND DESTINATION BUTTONS

YOUR REMOTE CONTROL

The buttons in the middle of the remote are navigation and destination keys. Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the DIRECTV Interactive™ channel. The LIST button takes you to the Playlist screen. Press EXIT to get out of any menu screen and return to live TV. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen. Press BACK to move back to the previous screen. The MENU button takes you to the main menu where you go to access all of the features available in your system. Press INFO on any show to see information about that show.

SHORTCUT BUTTONS

You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate. However, the RED, GREEN, YELLOW and BLUE buttons on the remote are special shortcuts that change function depending on which menu screen you are looking at. As you use the system, look in the bottom-left of particular screens for hints that tell you which color button to use for a particular shortcut. You’ll see several examples in this chapter.

CHAPTER 1 - USING YOUR REMOTE CONTROL

HD DVR RECEIVER USER GUIDE

GENIE™ (ADV WHOLE-HOME) HD DVR

GENIE AS A MEDIA SERVER

You can use GENIE HD DVR as a media server. An RVUenabled TV, device, or Genie Client lets you watch TV via your DIRECTV Genie network.

Start watching a show in one room, press EXIT on your

remote, then resume watching in another.

Pause or rewind live programming in any connected room.

Schedule, watch or prioritize recordings from any room.

NOTE: Your Genie HD Receiver includes ﬁve (5) tuners. A tuner is used whenever you watch or record a program. For example, if two rooms are watching live TV, three tuners are available for recording. Watching a recorded program does not require a tuner.

See your RVU-enabled TV’s User Guide for more information on connecting to the Genie (Adv Whole-Home) HD DVR. You will need to activate the RVU-enabled TV by calling DIRECTV at

1.800.531.5000.

DIRECTV

GENIE™ (ADV WHOLE-HOME) HD DVR

CONNECTING CLIENTS

You may register up to eight Clients per Genie HD DVR; these may be RVU-enabled TVs, or Genie Clients.

Before connecting and activating a Client, your Genie HD DVR must be set up, activated, and functioning.

To begin, connect, plug in and turn on the Client. Once it detects the Genie HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press MENU, then select “Settings & Help”, then “Settings”. Select “Whole-Home” from the left menu, then select “Add a Client”. Note the PIN shown on the “Add a Client” screen, and do not exit the screen!

On the Client, enter the PIN you received from the Genie HD DVR using the remote. Select “Done” on the conﬁrmation screen. The Create a Location screen displays. You may add a new location, or replace a location. Select the appropriate option and follow the onscreen instructions.

Once the location has been set up, you have a choice of copying settings from another location or accepting the DIRECTV defaults.

The following settings are copied from a server or Client to another Client:

(The settings from any Client can also be copied to the Genie HD DVR.)

Parental Control Settings

Favorite Channels

Display Settings

Clock

Language

Sound Effects

CHAPTER 7 - GENIE™ HD DVR

BACK PANEL EXAMPLE

2 3 5 64

DIRECTV Genie™ (Adv Whole-Home) (HR44, HR34 and above)

Your equipment may not look exactly like the model illustrated. This image has enlarged features for ease the purposes of illustration.

1. NETWORK SWM ONLY – Connect a cable from a Single Wire Multi-Switch (SWM) to this port. This is your SAT-IN connection.

2. A/V OUT – A combined 10-pin output that supports both audio and video. Your Genie Client comes with an A / V Out cable for

Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can be purchased separately.

3. HDMI – Use this combination digital video and audio connector for the best picture quality. This is the recommended

connector for HD TV.

4. USB – For future use. USB 2.0 Host (FRONT/REAR EACH 5V = 500mA)

5. DIGITAL AUDIO OUT COAXIAL – Use this digital audio connection for sound.

6. POWER – Your receiver must be plugged in at all times to function properly.

WARNING: Use only the power supply (power cord) that came with your DIRECTV receiver. Failure to use the authorized power supply (power cord) may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

CHAPTER 7 - GENIE™ HD DVR

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TROUBLESHOOTING TIPS

RESET YOUR RECEIVER

Many problems can be corrected by performing a simple reset of the DIRECTV® HD DVR. If you experience frozen audio or video, blank screen, or the receiver won’t respond to front panel button or remote control, you can reset your receiver with the following steps:

Press the red RESET button behind the access card panel

door on the front of the DIRECTV® HD DVR, then wait a few minutes for program guide information to be acquired.

If you reset a Genie (Adv Whole-Home) Client and the

problem persists, try resetting the Genie HD Receiver.

If the problems persist, try unplugging the power cord of the

DIRECTV Receiver for 15 seconds, then plug it in again.

REAUTHORIZE YOUR RECEIVER

If your receiver displayed the message “722 - Service Expired,” try reauthorizing your receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process.

Running the System Test (at the end of this section) can also help you diagnose and solve many common problems. Note that resetting your receiver twice in a row will clear all your program guide data. It could take as much as 48 hours to reacquire all of it.

Reset Button

(Your equipment may not look exactly like the model illustrated.)

SYSTEM SOFTWARE UPDATES

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These updates will occur automatically. The receiver will give you the option to download software “now” or “later.” Software downloads take just a few minutes and should be allowed to proceed when possible. When a download is in progress, channels, interactive functions and applications will temporarily become unavailable. After the download is complete, the receiver may reset itself. Once the receiver download and/or reset is complete, you can resume using as normal.

ONSCREEN MESSAGES

There may be times when you see an onscreen message similar to the one on the right. The top line of the message gives a brief description of what causes the onscreen message to display, while the second line displays instructions to follow. Most onscreen messages supply an error code in parentheses. Go to directv.com/troubleshooting and select the onscreen error message for solutions.

The message at the right shows an example of trying to view a channel that you have not purchased or that is not in your programming package. To resolve this error, call Customer Service at 1.800.531.5000 and mention the error code number when prompted.

TROUBLESHOOTING TIPS

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HD DVR RECEIVER USER GUIDE

TROUBLESHOOTING TIPS

RUN THE SYSTEM TEST

The System Test allows you to run a basic diagnostics check on your DVR.

First make sure that:

All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, “Connections for TV and Equipment” for

more information.

2. There are batteries in the remote control and they are working correctly.

3. The access card is inserted in the DIRECTV® Receiver.

Follow these steps to run the diagnostics system test on your DVR:

1. Turn on your TV and the DVR.

2. Slide the mode switch to the DIRECTV position, then press MENU.

3. Select “Settings & Hel p”.

4. Select “Settings” then “Info & Test”.

5. If you have a High-Deﬁnition DVR, select “Run System Test”.

6. If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish,

phone connection and access card.

7. If you continue to have problems, call DIRECTV Customer Service at 1.800.531.5000.

8. You should run a system test several times before concluding that there is a problem. Occasional ﬂuctuations in the phone

line or satellite signal can give temporary false readings.

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FREQUENTLY ASKED QUESTIONS

Q: What to do about temporary loss of satellite signal, “frozen” picture, or picture breaking into blocks /

pixels?

The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771).

Possible Causes:

Severe weather (rain, snow, hail etc.) may cause this issue.

There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.

There may be a problem with the cables running from your satellite dish to your DIRECTV® Receiver.

If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.

Solution:

Weather issues are usually temporar y. Wait for the weather to clear and

your signal should return to normal.

If there are no weather problems in your area, reset your DIRECTV DVR

using the red RESET button behind the door on the front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.

Check all the connections on the back of your receiver, starting with the

SAT-IN connection, and make sure they’re secure.

If the problem is coming from the program source (for example, you see the

problem on one channel, but not on any others), wait for the broadcasting channel to resolve the issue.

If there are obstructions blocking the dish’s clear view of the satellite, you

should contact a professional to remove them or a DIRECTV installer at 1.800.531.5000 to relocate your dish.

If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a

professional installer to realign your dish or call us at 1.800.531.5000.

Check Satellite (SAT-IN) Connections

Coaxial Satellite Cable

CHAPTER 8 - TROUBLESHOOTING & FAQS

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Q: Why is my screen blue, black, gray or snowy?

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FREQUENTLY ASKED QUESTIONS

Your TV displays a blue, black, gray or snowy screen.

Possible Causes:

Your TV and/or your receiver are not powered on.

The DIRECTV® Receiver and most T Vs and VCRs let you toggle between different video sources. Your TV may be on a different

input source than what you are trying to view.

Your TV may not support the selected HD resolution from your receiver.

Solution:

Check that the DIRECT V® Receiver and TV are both powered on.

If you don’t see the your DIRECTV picture, verify the input your TV is on by turning the TV on and off. Most TVs display the input

in the upper right- or left-hand corner. If the input is set to something other than your DIRECT V receiver, toggle through the inputs with the “input” button on the DIRECTV remote (if programmed) or TV remote until you get your picture. (If the DIRECTV remote is not working for the T V it may need to be programmed.)

If the TV remote is not available:

Find the Input or Source button on your TV and press it. It may be on the front panel, sides, bottom, or top edges of your T V.

Slowly set the TV to each input option, one at a time. Sometimes it takes a second or two for the input to switch, so don’t

proceed too quickly.

Set the TV to whichever input gives a picture.

If you see a snowy screen and are using a coax connection to connect to the TV, make sure your TV is on channel 3 or 4.

Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on.

Check your connections and cables.

FREQUENTLY ASKED QUESTIONS

Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not

support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your receiver’s front panel to change the resolution to one your TV supports.

Q: Why doesn’t my remote work?

Possible Causes:

Weak batteries are almost always the problem.

Trying to operate equipment other than your DIRECTV Receiver?

Remote sensor on the receiver could be blocked.

Solution:

Check that nothing is between the remote control and the remote

sensor.

Make sure the remote control is in DIRECT V mode. Slide the MODE

switch on the remote to the DIRECTV position so the remote will control the DIRECT V® Receiver.

Check the batteries in the remote control. They may be weak, dead

or installed incorrectly. Try replacing batteries.

If you’re entering a channel number that is less than four digits long,

the receiver might wait two seconds before tuning to the channel. Press ENTER after entering a channel number to tune immediately.

If you are tr ying to operate a device other than the DIRECT V DVR

that you have programmed the remote to control, make sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the MODE switch is in the correct position.

Remote Sensor

Remote Battery Compartment

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LIMITED 90-DAY WARRANTY

DIRECTV warrants your DIRECTV HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) or Advanced Whole-Home HD DVR (Model Numbers: HR34, HR44 and above) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of acquisition.

WHO IS COVERED?

You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product is considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON RECEIVING THE DIRECTV HD DVR AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.

WHAT IS COVERED?

Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the DIRECTV HD DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product.

All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay for the replacement of all parts, and for all labor charges.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

LIMITED 90-DAY WARRANTY

WHAT IS EXCLUDED?

Your warranty does NOT cover: Labor charges for installation or setup of the product. Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV. Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modiﬁcations, “hacks” or utilizing service access or “back doors” will void this limited warranty.

Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations. A product used for commercial or institutional purposes.

DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, program guide data, and scheduling information.

MAKE SURE YOU KEEP...

Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide (see page 10) and keep both nearby. Also keep the original box and packing material in case you need to return your product.

CHAPTER 9 - WARRANTY AND OTHER INFORMATION

BEFORE REQUESTING REPAIR SERVICE...

Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.

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LIMITED 90-DAY WARRANTY

TO GET WARRANTY SERVICE...

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.

TO GET OUT-OF-WARRANTY SERVICE...

To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or replacement of out-of-warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV® Receiver.

SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

DIRECTV 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV

DIRECTV PROTECTION PLAN

Safeguard your DIRECTV® System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment.

DIRECTV PROTECTION PLAN Benets

Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV® System, including*:

YOUR BENEFITS INCLUDE:

• COMPLETE SYSTEM COVERAGE. Every DIRECTV Receiver in your home... plus remotes, satellite antenna wiring,

connectors, switches, and dish antenna alignments.

•

Power surge protection.

• No hassles, service around the clock. Call 24 hours a day, 7 days a week... our technical specialists are ready and

are dedicated exclusively to you!

•

Fast and convenient repair service when you need it. Save money should you need a service technician to come to

your house.

•

Professional expertise and experience, on the phone and in your home... whenever you need us.

*Limitations and exclusions apply. Please visit www.directv.com/protection.

The DIRECTV PROTECTION PLAN is offered by Asurion Service Plans, Inc. in all states except Florida (in which Asurion Service Plans of Florida, Inc offers the plan) and underwritten by Continental Casualty Company. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing.

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FCC CUSTOMER INFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

DIRECTV 2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV

• Trade Name: DIRECTV

• Type of Equipment: DIRECTV Satellite Receiver

• Model Number: HR34, HR42, HR44, C31, C41, C41W and above

Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.

This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving satellite dish antenna.

• Increase the separation between the equipment and the DIRECTV Receiver.

• Connect the equipment into an outlet on a circuit different from that to which the DIRECT V Receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

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