Hughes HN9000 User Manual
HN9000 Satellite Modem Installation Guide
1037576-0001
Revision E
December 19, 2008
Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, and SPACEWAY are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.
Contents
Understanding safety alert messages...............................................................................xiii
Scope and audience.............................................................................................................xv
Chapter 1: Satellite modem overview...........................................................1
Chapter 2: Preparing for installation.............................................................5
Messages concerning personal injury...................................................................................................xiii
Messages concerning property damage................................................................................................xiii
Safety symbols......................................................................................................................................xiii
Supported congurations.........................................................................................................................2
Satellite modem specications.................................................................................................................4
Installation summary................................................................................................................................6
Installation checklist.................................................................................................................................8
Conducting a site survey..........................................................................................................................9
Instructions for other terminal components..............................................................................................9
Power supply information......................................................................................................................10
Primary tools and equipment needed for installation.............................................................................11
Additional equipment ............................................................................................................................11
Use a surge protector..................................................................................................................12
Requirements for IFL cables, connectors, and ground blocks...................................................12
A hub may be required...............................................................................................................12
Computer requirements..........................................................................................................................12
Conguring the installer laptop IP address............................................................................................13
Conguring a link-local IP address on the installer laptop........................................................14
Conguring an alternate IP address on the installer laptop........................................................15
Chapter 3: Installing the satellite modem....................................................17
Selecting the modem location................................................................................................................18
Modem operating position.....................................................................................................................18
Powering up the modem.........................................................................................................................18
Connecting the installer laptop to the modem........................................................................................19
Entering the installation parameters ......................................................................................................20
Chapter 4: Installing outdoor equipment and antenna pointing...............27
Installing the IFL cables.........................................................................................................................28
Routing and connecting the IFL cables......................................................................................28
IFL grounding requirement............................................................................................28
Labeling the IFL cables..................................................................................................29
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Contents
Connecting the IFL cables to the modem.......................................................................29
Pointing the antenna...............................................................................................................................30
Chapter 5: Commissioning the satellite modem.........................................31
Prerequisites for commissioning............................................................................................................32
Monitoring the commissioning process ................................................................................................32
Implementation of second IP address.........................................................................................34
Commissioning and installation reference information.............................................................35
Commissioning activities and progress messages..........................................................35
Registration error messages............................................................................................36
Terminal Info parameters...............................................................................................38
Troubleshooting installation problems...................................................................................................40
Chapter 6: Validating the installation..........................................................41
A quick look at the validation procedure...............................................................................................42
Prerequisites...........................................................................................................................................42
Accessing the OVT................................................................................................................................43
Chapter 7: Activating the HughesNet service............................................51
Service activation prerequisites..............................................................................................................52
Connecting the satellite modem to the customer’s computer.................................................................52
Activation procedure..............................................................................................................................54
Chapter 8: Completing the installation........................................................63
Printing the System Information page....................................................................................................64
Creating a shortcut to the System Control Center .................................................................................64
Installation and activation complete.......................................................................................................64
Chapter 9: System Control Center...............................................................65
Accessing the System Control Center....................................................................................................66
Creating a shortcut to the System Control Center......................................................................66
System Control Center home page.........................................................................................................66
Text links....................................................................................................................................67
Common features on System Control Center screens............................................................................68
Button links................................................................................................................................69
System Status button......................................................................................................70
Links in left panel.......................................................................................................................71
Icon to access Advanced Pages..................................................................................................71
Status and information screens...................................................................................................71
State codes on status and information screens...............................................................72
Red ag indicator...........................................................................................................73
System Status page.................................................................................................................................73
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Typical values for System Status parameters.............................................................................74
Red ags on System Status page................................................................................................76
Reception Information page...................................................................................................................77
Typical values for Reception Information parameters...............................................................78
Red ags on Reception Information page..................................................................................78
Transmission Information page..............................................................................................................80
Typical values for Transmission Information parameters..........................................................80
Red ags on Transmission Information page.............................................................................81
Terminal Status page..............................................................................................................................81
Typical values for Terminal Status parameters..........................................................................83
System Information page........................................................................................................................84
Typical values for System Information parameters....................................................................85
State codes..............................................................................................................................................88
Viewing the state codes list........................................................................................................91
Connectivity Test page...........................................................................................................................92
Chapter 10: LEDs..........................................................................................95
Front panel LEDs...................................................................................................................................96
LAN port LEDs......................................................................................................................................97
Chapter 11: Troubleshooting........................................................................99
Rescue switch.......................................................................................................................................100
Cannot access the System Control Center............................................................................................100
Testing connectivity to the satellite......................................................................................................100
Chapter 12: Advanced Pages......................................................................103
Accessing the Advanced Pages............................................................................................................104
Expanding and collapsing menus.........................................................................................................105
Opening the Installation sub-menu.......................................................................................................105
Appendix A: Computer settings.................................................................107
Understanding the modem address and computer address ..................................................................107
If you don't know the modem’s public IP address…...............................................................108
Conguring a computer to use DHCP.................................................................................................109
Conguring Windows Vista to use DHCP...............................................................................109
Conguring Windows XP to use DHCP..................................................................................111
Conguring Windows 2000 to use DHCP...............................................................................113
Conguring a Mac computer to use DHCP.............................................................................115
Conguring a computer for a public IP address...................................................................................117
Conguring Windows Vista – Public IP address.....................................................................117
Conguring Windows XP – Public IP address........................................................................119
Conguring Windows 2000 – Public IP address.....................................................................121
Conguring a Mac computer – Public IP address....................................................................123
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Contents
Conguring proxy settings...................................................................................................................125
Conguring Internet Explorer to not use a proxy server..........................................................125
Conguring Netscape to not use a proxy server .....................................................................126
Appendix B: Conformance with standards and directives......................129
Electromagnetic interference (EMI).....................................................................................................129
FCC Part 15..............................................................................................................................129
Canada Class B warning...........................................................................................................130
Operational and safety requirements for Canada.................................................................................130
Repairs in Canada.....................................................................................................................130
Appendix C: Acronyms used in this guide................................................131
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Table of Figures
Figure 1: HN9000 satellite modem..................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Private network conguration..........................................................................................................................3
Figure 5: Satellite modem installation summary..............................................................................................................7
Figure 6: Power supply for the HN9000 satellite modem .............................................................................................10
Figure 7: Internet Protocol Properties dialog.................................................................................................................15
Figure 8: Settings for link-local and alternate addresses on the laptop..........................................................................16
Figure 9: HN9000 in vertical position............................................................................................................................18
Figure 10: Powering up the modem...............................................................................................................................19
Figure 11: Connecting the installer’s laptop computer to the modem...........................................................................20
Figure 12: System Control Center home page...............................................................................................................21
Figure 13: Icon for opening Advanced Pages................................................................................................................21
Figure 14: Installation Parameters screen......................................................................................................................22
Figure 15: Fields where latitude and longitude are entered...........................................................................................23
Figure 16: Example of a GPS receiver display..............................................................................................................24
Figure 17: State code displayed below latitude and longitude elds.............................................................................24
Figure 18: Terminal Pointing Info screen.......................................................................................................................25
Figure 19: In-line connection of the DAPT ...................................................................................................................28
Figure 20: Connecting the transmit and receive cables..................................................................................................29
Figure 21: Terminal Initialization Sequence in progress................................................................................................33
Figure 22: Terminal Initialization Sequence complete ..................................................................................................34
Figure 23: Latest values compared to target values (partial screen)..............................................................................42
Figure 24: Validate link on System Control Center page...............................................................................................44
Figure 25: Installation Portal, installer login screen.......................................................................................................45
Figure 26: Installation Portal Welcome screen...............................................................................................................46
Figure 27: Data Collection screen..................................................................................................................................47
Figure 28: Site and installer ID information..................................................................................................................48
Figure 29: OVT screen comparing latest and target values...........................................................................................49
Figure 30: Terminal Initialization Sequence screen (top part).......................................................................................52
Figure 31: Activate link indicating modem is ready for service activation...................................................................53
Figure 32: Connecting Ethernet cable to customer’s computer or other device............................................................54
Figure 33: Activate link on the System Control Center home page...............................................................................55
Figure 34: Subscriber agreement....................................................................................................................................56
Figure 35: Subscriber agreement with SAN and PIN elds..........................................................................................56
Figure 36: Welcome screen............................................................................................................................................57
Figure 37: Downloading Software screen......................................................................................................................58
Figure 38: Computer veried screen..............................................................................................................................59
Figure 39: Congure Software (HughesNet Tools) screen............................................................................................59
Figure 40: Implement Public IP? screen........................................................................................................................60
Figure 41: Activation Complete screen..........................................................................................................................61
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Table of Figures
Figure 42: Icon for creating shortcut..............................................................................................................................66
Figure 43: System Control Center home page...............................................................................................................67
Figure 44: Common features on System Control Center screens..................................................................................69
Figure 45: System Control Center button links..............................................................................................................69
Figure 46: Icon for accessing the Advanced Pages........................................................................................................71
Figure 47: Format of status and information screens.....................................................................................................72
Figure 48: Example of a state code................................................................................................................................72
Figure 49: Red ag problem indicator...........................................................................................................................73
Figure 50: System Status page.......................................................................................................................................74
Figure 51: Reception Information page..........................................................................................................................77
Figure 52: Transmission Information page....................................................................................................................80
Figure 53: Terminal Status page (top part).....................................................................................................................85
Figure 54: System Information page (top part)..............................................................................................................85
Figure 55: Examples of state codes................................................................................................................................88
Figure 56: Terminal Connectivity Test page..................................................................................................................92
Figure 57: Front panel LEDs on the HN9000 modem...................................................................................................96
Figure 58: LAN port LEDs............................................................................................................................................97
Figure 59: Satellite loopback connectivity test............................................................................................................101
Figure 60: Terminal Connectivity Test page................................................................................................................101
Figure 61: Connectivity Test results page....................................................................................................................102
Figure 62: Icon for accessing Advanced Pages............................................................................................................104
Figure 63: Advanced Pages example showing the Advanced menu............................................................................105
Figure 64: Example of Addressing parameters showing available private IP addresses.............................................108
Figure 65: Example of Addressing parameters showing one available public IP address...........................................108
Figure 66: Network connections – Windows Vista......................................................................................................110
Figure 67: Local Area Connection Properties – Windows Vista..................................................................................110
Figure 68: Internet Protocol Properties – Windows Vista............................................................................................111
Figure 69: Network connections – Windows XP.........................................................................................................112
Figure 70: Local Area Connection Properties – Windows XP.....................................................................................112
Figure 71: Internet Protocol Properties – Windows XP...............................................................................................113
Figure 72: Accessing Local Area Connection Properties – Windows 2000................................................................122
Figure 73: Local Area Connection Properties Dialog – Windows 2000......................................................................122
Figure 74: Internet Protocol Properties – Windows 2000............................................................................................123
Figure 75: Mac System Preferences menu...................................................................................................................116
Figure 76: Mac Network screen...................................................................................................................................122
Figure 77: Select DHCP from the congure drop-down menu....................................................................................117
Figure 78: Network connections – Windows Vista......................................................................................................118
Figure 79: Local Area Connection Properties – Windows Vista..................................................................................118
Figure 80: Internet Protocol Properties – Windows Vista............................................................................................119
Figure 81: Accessing Local Area Connection Properties – Windows XP...................................................................120
Figure 82: Local Area Connection Properties Dialog – Windows XP.........................................................................120
Figure 83: Internet Protocol Properties – Windows XP...............................................................................................121
Figure 84: Accessing Local Area Connection Properties – Windows 2000................................................................122
Figure 85: Local Area Connection Properties Dialog – Windows 2000......................................................................122
Figure 86: Internet Protocol Properties – Windows 2000............................................................................................123
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Table of Figures
Figure 87: Mac System Preferences menu...................................................................................................................124
Figure 88: Mac Network screen...................................................................................................................................124
Figure 89: Select Manually from the congure drop-down menu...............................................................................125
Figure 90: LAN settings – Internet Explorer................................................................................................................126
Figure 91: Proxy settings in Netscape Preferences window .......................................................................................126
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Table of Tables
Table 1: Specications for the HN9000 satellite modem ................................................................................................4
Table 2: Related installation documents...........................................................................................................................9
Table 3: Power supply specications for the HN9000 satellite modem........................................................................10
Table 4: Commissioning progress messages..................................................................................................................35
Table 5: Reasons for registration errors and corrective actions.....................................................................................36
Table 6: Parameters in Terminal Info section (appears on two installation screens).....................................................38
Table 7: Guidelines for installation troubleshooting......................................................................................................40
Table 8: Button links on System Control Center screens...............................................................................................69
Table 9: Meaning of System Status button colors..........................................................................................................70
Table 10: System Status parameters – typical values and range....................................................................................74
Table 11: Explanation of red ags on System Status page.............................................................................................76
Table 12: Reception Information parameters – typical values and range......................................................................78
Table 13: Explanation of red ags on Reception Information page...............................................................................79
Table 14: Transmission Information parameters – typical values and range.................................................................80
Table 15: Terminal Status parameters – typical values and range..................................................................................83
Table 16: System Information parameters – typical values and range...........................................................................86
Table 17: State codes......................................................................................................................................................88
Table 18: Front panel LED indications..........................................................................................................................96
Table 19: HN9000 standards compliance.....................................................................................................................129
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death
or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage, product damage or
malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses this symbol to indicate a safety alert message that concerns a potential
electric shock hazard.
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Scope and audience
This installation guide explains how to install, commission, activate, and troubleshoot the Hughes
HN9000 satellite modem. It also contains certain reference information concerning operation
of the satellite modem.
This guide is written primarily for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
This guide is written for satellite modem installations in the United States and Canada.
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Chapter
1
Satellite modem overview
Topics:
• Supported configurations
• Satellite modem specifications
The HN9000 satellite modem connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
The modem is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the
modem must be connected to a properly aligned satellite antenna. The modem
has an Ethernet port so it can be connected to a computer or to an Ethernet LAN.
Figure 1: HN9000 satellite modem
Note: Acronyms used in this installation guide are identied in Acronyms
used in this guide on page 131.
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Supported configurations
This section shows examples of supported congurations using the HN9000 satellite modem.
The satellite modem may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite modem is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 2. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite modem to provide Internet connectivity.
Satellite modem overviewChapter 1
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite modem is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 3.
Note: The customer must provide and congure hub, router, or wireless base station
equipment.
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Chapter 1Satellite modem overview
Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Private network conguration on page 3 shows a private network using two satellite
modems at two locations. The thick broken line shows how the network connects a PC at one
location and to a PC at a second location. This conguration requires two antennas—one at each
location. The Hughes Internet Gateway connection is optional and is based upon the network
design for the customer private network. Typically this type of conguration is used only in
enterprise (business) environments.
Figure 4: Private network configuration
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Satellite modem specifications
Table 1: Specifications for the HN9000 satellite modem
Satellite modem overviewChapter 1
1.6 lb (0.73 kg)Weight
2.4 inch (6.1 cm)Width
7.8 inch (19.8 cm)Height
9.0 inch (22.9 cm)Depth
Safe operating temperature range
Protocol support
Interface ports
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
One Ethernet port supporting 10BaseT or 100BaseT
operation, RJ-45-switched
See Power supply information on page 10.Power supplies and power requirements
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Chapter
2
Preparing for installation
Topics:
• Installation summary
• Installation checklist
• Conducting a site survey
• Instructions for other terminal
components
• Power supply information
• Primary tools and equipment
needed for installation
• Additional equipment
• Computer requirements
• Configuring the installer laptop IP
address
This section describes preparations for installing the satellite modem and includes
information you should know before you begin. Review this information before
you install the satellite modem, antenna assembly, antenna mount, or IFL cables.
Refer also to Installation summary on page 6.
To install the satellite modem, you need the Installation Reference Sheet. This
form includes parameters you need to enter to install the modem (A code, B
code, C code, and U code, which are explained later). Print the Installation
Reference Sheet for your specic installation from the online HughesNet
Installation Portal.
Before you proceed, review the sections in this chapter, which are listed in the
left panel.
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Installation summary
This installation guide covers installation of the satellite modem. It does not cover installation
of the other satellite terminal components: the antenna and radio assembly, antenna mount, and
IFL cables. However, to understand modem installation, you must understand the overall
installation process, which includes installation of all of the satellite terminal components. A
summary of the overall terminal installation process is presented in Figure 5: Satellite modem
installation summary on page 7. This diagram focuses on tasks performed by the installer to
install the satellite modem. Details for modem installation tasks are included in the sections that
follow.
Preparing for installationChapter 2
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Chapter 2Preparing for installation
Figure 5: Satellite modem installation summary
Complete the steps in the order shown in Figure 5: Satellite modem installation summary on
page 7 unless you have a specic reason for doing them in a different order. In any case, make
sure all steps are completed. Be aware that the satellite modem has to provide the azimuth,
elevation, polarization, and tilt angle values before antenna pointing can be completed.
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Installation checklist
Later in the installation process you are instructed to use the onsite validation tool (OVT) to
validate the installation. Validation ensures that the site is performing to acceptable standards.
To increase the likelihood that the site will pass validation the rst time you try, pay careful
attention to the items listed in the checklist below as you install the modem, antenna, and
IFL cables.
IFL cables
cable part number.
Connectors and connections
Preparing for installationChapter 2
Use only approved cables.
Do not exceed maximum length for the ODU type (such as 2 W or 4 W), cable type, and
Do not exceed the cable bend radius.
Properly terminate cables.
Use only connector types that are approved for the type of cable used. Check all connections
for tightness.
Outdoors:
Make sure F connectors connected to the radio assembly are tightened to 22 in-lb torque.
Carefully follow waterproong procedures, using dielectric grease and Hughes-approved
weatherproof tape.
Power source
Before connecting the modem power supply to the AC power source (using a surge protector),
use an AC outlet tester to verify that the power outlet is wired correctly. Wiring problems may
include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral
If the outlet is wired improperly, notify the customer that you are not permitted to connect the
system to a faulty outlet. Do not proceed with the installation until a properly wired outlet is
provided.
Grounding (modem, antenna, radio, and IFL)
Adhere to Hughes grounding requirements.
Use only approved ground wires, ground blocks, lugs, and clamps.
For detailed information refer to the appropriate FSB, as listed in Table 2: Related installation
documents on page 9.
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Conducting a site survey
Survey the customer site to conrm that it is satisfactory for installation of the satellite terminal.
The tasks listed here are the key tasks related to installation of the satellite modem. For complete
site survey information, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
1.
Use a GPS receiver to determine the latitude and longitude at the antenna site. Note the
readings.
2.
Make sure there is an unobstructed line of sight to the satellite indicated on the Installation
Reference Sheet.
3.
Conrm that the customer’s computer meets the requirements listed in Computer requirements
on page 12.
Instructions for other terminal components
Chapter 2Preparing for installation
This installation guide covers only installation of the satellite modem. For installation instructions
for other components, see Table 2: Related installation documents on page 9. You can view
or download these documents on the HughesNet Installation Portal at
https://dwayinstalls.hns.com/start/loginInstaller.jsp. If you have any problem logging in,
contact Installer Support.
Table 2: Related installation documents
Safety (all components)
Site survey
Site preparation
Antenna mounts
IFL
IFL cables (specifications, approved
types, maximum lengths)
IFL cable connectors
Grounding
Ground blocks
Where to find instructionsComponent or topic
Antenna Site Preparation and Mount Installation Guide
(1035678-0001)
Field Service Bulletin (FSB), IFL Cable, Approved List (with
lengths) for Spaceway Domestic Installations (FSB_080202_01)
Field Service Bulletin (FSB), HNS Broadband Requirements for
RG-6 and RG-11 IFL Cable Connectors, Ground Blocks, and
Ground Block Location (FSB_050518_01)
Antenna
Radio assembly
Site validation (OVT)
See the antenna installation manual for the specific antenna model
you are installing.
Ka-Band Antenna Pointing Guide (1037663-0001)Antenna pointing
Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT)
(1038091-0001)
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Also see and adhere to the customer-specic installation specication. Typically these
specications apply to all installations for a particular company.
Power supply information
The power supply is included in the satellite modem shipping carton.
Figure 6: Power supply for the HN9000 satellite modem
Preparing for installationChapter 2
Before proceeding, make sure you have the correct power supply. Check the part number on the
power supply and refer to Table 3: Power supply specications for the HN9000 satellite modem
on page 10.
Table 3: Power supply specifications for the HN9000 satellite modem
Power suppl y type and
part number
AC/DC, 73 W
P/N 1501006-0001
• Always use the power supply provided with the satellite modem. The modem’s performance
may suffer if the wrong power supply is used.
• Connect the power supply to a three-wire, grounded outlet with an input of 110/130 VAC.
A suitable surge protector is recommended to protect the satellite modem from possible
damage due to power surges.
• If the satellite modem is installed outside the United States or Canada, observe the power
standards and requirements of the country where it is installed.
Power cordElectrical requirementsApplication
HN9000 satellite modem
with 1-W or 2-W radio
Input line voltage:
100 – 130 V, 2 A maximum
Input line frequency:
Detachable, for 110
VAC outlet type.
10
60 Hz AC
Rated power consumption: 73 W
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If there is any reason to remove power from the satellite modem, always unplug the AC power
cord from the power source (power outlet, power strip, or surge protector). Do not remove the
DC power cord from the modem’s rear panel. Doing so could result in an electrical shock or
damage the modem.
When you re-apply power to the modem, plug the AC power cord into the power source.
Primary tools and equipment needed for installation
To install the satellite modem, you need the following items, which are included in the satellite
modem shipping carton:
• Satellite modem.
• Power supply.
• Ethernet cable.
To install the satellite modem, antenna assembly, and IFL cables you also need the additional
items listed below.
• Antenna.
• IFL cables, cable connectors, and ground blocks – You need enough cable to connect the
satellite modem to the antenna (transmit cable and receive cable). For additional information,
see Table 2: Related installation documents on page 9.
• Laptop computer (installer computer) with Internet Explorer browser installed.
• DAPT – A small device that guides the installer through the antenna pointing process and
displays pointing values.
• Squinter – A tool used to ne point the antenna by capturing the satellite signal from different
portions of the antenna reector surface. The squinter type depends on the radio assembly
to be installed, as explained in the Ka-Band Antenna Pointing Guide (1037663-0001).
• Fine azimuth pointing tool – Required for some antenna models.
• GPS receiver – The GPS receiver must give readings accurate to 1/1000 minute (for example,
60 degrees, 15.152 minutes).
• Installation Reference Sheet – This document describes the work to be done and provides
important information that needs to be entered on the installation screens—the Terminal
site name or ID and parameters that are required for installation.
Chapter 2Preparing for installation
No tools are required to install the modem. For tools needed to install the antenna mount and
antenna and point the antenna, see:
• Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• Ka-Band Antenna Pointing Guide (1037663-0001)
• The installation manual for the antenna model you are installing
Additional equipment
This section discusses additional equipment that is recommended and equipment you may need
depending on the specic installation.
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Use a surge protector
The customer is advised to provide a surge protector (recommended). If a surge protector is not
present, connect the modem power supply to a wall outlet or other power source.
A suitable surge protector is recommended to protect the satellite modem from possible damage
due to power surges.
Requirements for IFL cables, connectors, and ground blocks
You must use approved cable types and connectors to connect the modem to the outdoor satellite
antenna. For grounding, you must use approved ground blocks and grounding connectors. For
detailed specications and information on these components, see the documents listed in Table
2: Related installation documents on page 9.
A hub may be required
Preparing for installationChapter 2
If the satellite modem is to be connected to a network, an Ethernet hub or other similar device
is required. The customer must supply and congure the hub or other device, including required
cables, according to the documentation for the hub or other network device.
Computer requirements
Make sure the laptop computer you use to install the satellite modem and the customer’s computer
that will be connected to the modem meet the following minimum requirements. Requirements
are listed by operating system.
All requirements are minimum requirements except those identied as recommended.
The satellite modem may work with a computer that does not meet these requirements, but
Hughes supports only computers that meet these requirements.
Microsoft Windows Vista Home Basic
• Processor speed: 800 MHz
• System memory: 512 MB
• Free hard disk space: 150 MB
Microsoft Windows Vista Home Premium, Business, Enterprise, or Ultimate
• Processor speed: 1 GHz
• System memory: 1 GB
• Free hard disk space: 150 MB
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Microsoft Windows XP, Professional or Home Edition
•
Processor speed: 233 MHz. Recommended: 300 MHz or higher
•
System memory: 128 MB. Recommended: 256 MB or more
• Free hard disk space: 150 MB
Microsoft Windows 2000, Professional Edition with Service Pack 4
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• Processor speed: 133 MHz
• System memory: 128 MB
• Free hard disk space: 150 MB
Apple Mac 9.0-10.5 (excludes 10.0)
• Processor speed: 300 MHz
• System memory: 128 MB
• Free hard disk space: 150 MB
Note: The satellite modem can be used with a Mac computer that meets these requirements,
but Mac computers are not supported as a tool for installing the satellite modem.
Networking requirements
• Ethernet port
• Ethernet cable (provided)
• Ethernet NIC, 10/100 Mbps, congured as follows:
• Auto-negotiate
• DHCP enabled
• Obtain an IP address automatically
Note: The computer can be congured to use a public IP address if the HughesNet
service plan provides for one or more public IP addresses.
Chapter 2Preparing for installation
Internet browser
• Internet Explorer 6 or greater, Netscape Navigator, Mozilla Firefox, Safari (for Windows
and Mac)
• Browser settings:
• HTTP 1.1 or greater enabled
• Proxy settings disabled
Configuring the installer laptop IP address
You have several options for conguring the IP address on your installer laptop computer, as
explained below.
The option you choose affects your ability to perform various installation tasks. To enter
installation parameters and subsequently monitor commissioning progress, including state codes,
which indicate installation progress, the laptop must be congured for link-local IP address
169.254.10.10. However, you cannot browse the Internet if the laptop is congured to use this
address. After commissioning, you must use the address 192.168.0.1 with DHCP enabled to
open the System Control Center.
From the following options, choose the address conguration that best suits your preferences
and the way you work.
• Link-local IP address with alternate private IP address – If you want to congure the
link-local IP address 169.254.10.10 on the installer laptop, but you do not want to remove
that address each time you go to the System Control Center, you can congure an alternate
private IP address, 192.168.0.2, along with the 169.254.10.10 address. For instructions see
Conguring a link-local IP address on the installer laptop on page 14 and Conguring an
alternate IP address on the installer laptop on page 15.
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Preparing for installationChapter 2
• DHCP enabled – If you enable DHCP on the laptop (no static IP address) you can type
192.168.0.1 or www.systemcontrolcenter.com in the browser address bar anytime after
commissioning to go to the System Control Center home page. DHCP allows your laptop
to obtain IP addresses automatically. This option may be more convenient if you use your
laptop for a variety of activities.
However, if DHCP is enabled on the laptop during commissioning, you must periodically
press the F5 function key or increase the screen refresh rate to see if a commissioning error
has occurred or to know when commissioning has completed. Also, with DHCP enabled,
you cannot observe the entire registration process (part of commissioning) as it occurs. This
is because when the modem is updating and rebooting, you cannot launch the screen that
shows the registration progress.
For instructions see Conguring a computer to use DHCP on page 109.
Note: If you switch from using the link-local IP address to DHCP enabled, the modem
may acquire the dynamic address more quickly if you force a new connection (on a
Windows computer) as follows:
1.
Open a (DOS) Command Prompt window.
2.
Type ipconfig/release.
3.
Press Enter.
4.
Type ipconfig/renew.
5.
Press Enter.
• Link-local IP address (only) – If you congure link-local address 169.254.10.10 on the
installer laptop, you will not be able to open the System Control Center by entering
192.168.0.1 or www.systemcontrolcenter.com in the browser address bar. The congured
link-local IP address will not allow access to the typed-in address. A typed address will only
work if you clear the link-local IP address from the laptop IP conguration and enable
DHCP, or congure an additional static private IP address as explained in Conguring an
alternate IP address on the installer laptop on page 15.
Configuring a link-local IP address on the installer laptop
These instructions explain how to congure the installer laptop computer to use the link-local
IP address 169.254.10.10. If you also want to congure an alternate address on the installer
laptop (optional, for convenience), see Conguring an alternate IP address on the installer
laptop on page 15.
These instructions are for Windows XP. Procedures for other Windows operating systems are
similar. If you need additional instructions, see Conguring a computer for a public IP address
on page 117.
1.
Use the Windows Control Panel on the installer laptop to open the Local Area Connection
Properties dialog and then the Internet Protocol (TCP/IP) Properties dialog. If you need more
specic instructions, see Conguring a computer for a public IP address on page 117.
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