Hughes dw6000 User Manual

User Guide

DW6000 High-Speed Internet Modem

(International Version)

1034405-0001

Revision A

October 8, 2003

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, Inc. has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, Inc. shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, Inc. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose

Trademarks

All trademarks, marks, names, or product names referenced in this publication are the property of their respective owners, and Hughes Network Systems, Inc. neither endorses nor otherwise sponsors any such products or services referred to herein

Safety information

Notes, cautions, and warnings, defined as follows, are used throughout this guide to help you become familiar with possible safety and equipment hazards.

DANGER

Indicates an imminent shock hazard that, if not avoided, will result in death or severe personal injury caused by electric shock.

WARNING

Indicates a shock hazard or unsafe practice that, if not avoided, could result in death or severe personal injury.

DANGER

Indicates an imminent hazard or unsafe practice that, if not avoided, will result in death or severe personal injury.

WARNING

Indicates a hazard or unsafe practice that, if not avoided, could result in death or severe personal injury.

CAUTION

Indicates a hazard or unsafe practice that might result in moderate or minor personal injury.

CAUTION

Indicates a hazard or unsafe practice that might result in property damage.

Note: A note presents additional information.

Declaration of Conformity

Standards to which Conformity is declared: FCC Part 15

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party’s name: Hughes Network Systems, Inc.

Address: 11717 Exploration Lane, Germantown, MD 20876

Telephone: 1-866-DIRECWAY (347-3292)

Trade Name: HUGHES, DIRECWAY

Type of Equipment: Two-Way DIRECWAY System

Model Numbers: DW6002 (1032021-0002) DW6000 (1032021-0001)

The Two-Way DIRECWAY System (DW6002 and DW6000) complies with the Canadian ICES-003, Class B standard.

For DW6002

Standards to which Conformity is declared: FCC Part 68

Part 68 Compliance -- This equipment (Two-Way DIRECWAY System: Model Numbers: DW6002) complies with Part 68 of the FCC rules and requirements adopted by the ACTA. On the rear panel of this equipment is a label that contains, among other information, a product identifier in the format US:5L4DT00B1032021. If requested, this information must be provided to the Telephone Company.

The Two-Way DIRECWAY system needs to be installed according to the instructions. Coaxial cables (RX and TX) need to be grounded at the point of entry. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant 26 Gauge telephone cord and modular plug is provided with this product. It is required to be terminated with a plug type 605 or a FCC plug type 6 position for Australia.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the local Telephone Company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:5L4DT##B1032021. The digits represented by the ## are the REN without the decimal point (e.g., 00 is a REN of 0.0). For earlier products, the REN is separately shown on the label.

If the Two-Way DIRECWAY System causes harm to the telephone network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The Telephone Company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.

iii

If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or warranty

information, please contact

DIRECWAY Technical Support

Address: 11717 Exploration Lane, Germantown, MD 20876

Web: http://www.mydirecway.com

(To send an e-mail, login to your user account on theis Web site and then navigate to the Email page.)

If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved.

Hughes Network Systems must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your modem. Return it to Hughes Network Systems.

No repairs can be made by customers. All repairs must be done by Hughes Network Systems Authorized Service Centers (ASCs). This equipment cannot be used on public coin service provided by the Telephone Company. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service commission or corporate commission for information.

The DW6002 complies with the following telecom standards:

• FCC Part 68 standard for North America

• CTR-21 standard for Europe

• AS/ACIF S002 standard for Australia

• CS-03 standard for Canada

Telephone cord and the plug must be compliant with the corresponding telecom standard in a specific country/continent.

Satellite Dish Antenna Grounding

The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the satellite dish antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Electric Code (NEC) and in particular Article 810-15, which covers proper installation and grounding of television receiving equipment, as well as to Article 820-33, which specifies that the satellite dish antenna cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. These codes require proper grounding of the metal structure of the outdoor satellite dish antenna and grounding of the connecting cable at a point where it enters the house (or other building). If you are having a professional installer perform the installation, the installer must observe installation codes. This manual contains instructions on how to make the installation in compliance with the NEC. If additional local installation codes apply, contact local inspection authorities.

Example of Antenna Grounding according to the National Electrical Code instructions contained in “Radio and Television Equipment”

Note: The DIRECWAY Receiver must be grounded through the satellite/ local antenna cable before plugging into the power source, and it must remain grounded thereafter.

round

clamp

Electric service equipment

Coaxial cable

Grounding block

Coaxial cable

Ground clamps

G-26177 C 08/18/03

Grounding conductor

Power service grounding electrode

Contents

Chapter 1: DW6000 installation and

components . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Contact information. . . . . . . . . . . . . . . . . . . . . . . . .1

System requirements . . . . . . . . . . . . . . . . . . . . . . . . 1

DW6000 components . . . . . . . . . . . . . . . . . . . . . . .2

Relocating the DW6000 . . . . . . . . . . . . . . . . . . . 2

Preventative maintenance . . . . . . . . . . . . . . . . . .2

Operating considerations. . . . . . . . . . . . . . . . . . .3

Professional installation or service requirement . . . 4

Grounding requirement . . . . . . . . . . . . . . . . . . . . . . 4

How the DW6000 works. . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: The DIRECWAY System Control

Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to access the System Control Center . . . . . . . 8

Another way to access the Control Center . . . . . 8

The Home screen. . . . . . . . . . . . . . . . . . . . . . . . . . .8

System indicators . . . . . . . . . . . . . . . . . . . . . . . .8

Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Reception Info. . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Transmission Info . . . . . . . . . . . . . . . . . . . . . . . . . 12

System Information. . . . . . . . . . . . . . . . . . . . . . . .13

The Connectivity Test Link. . . . . . . . . . . . . . . . . .14

The Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 3: DW6000 LEDs Operation. . . . 15

The DW6000 LEDs. . . . . . . . . . . . . . . . . . . . . . . .15

Fatal Error Indication . . . . . . . . . . . . . . . . . . . . . .15

Weather and Signal Strength. . . . . . . . . . . . . . . . .15

DW6000 LED operation . . . . . . . . . . . . . . . . . . . .16

Normal operation. . . . . . . . . . . . . . . . . . . . . . . .16

Ethernet port LED operation . . . . . . . . . . . . . . .16

Chapter 4: Configuring E-mail . . . . . . . . . 19

Configuring DIRECWAY e-mail . . . . . . . . . . . . . 19

Outlook Express . . . . . . . . . . . . . . . . . . . . . . . . 19

Microsoft Outlook 2000 . . . . . . . . . . . . . . . . . .22

Microsoft Outlook 2002 . . . . . . . . . . . . . . . . . .22

Eudora . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 5: DW6000 Troubleshooting. . . . 25

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Cannot surf but can access Control Center . . . . . . 26

Check that the unit is commissioned . . . . . . . . 26

Check receive signal . . . . . . . . . . . . . . . . . . . . . 27

Check transmit signal . . . . . . . . . . . . . . . . . . . . 27

Check that TCP acceleration is operational . . . 28 Check Network Operations Center

(NOC) connectivity. . . . . . . . . . . . . . . . . . . . . . 30

Internet Connectivity . . . . . . . . . . . . . . . . . . . . 32

Check for virus and firewall issues. . . . . . . . . . 32

Cannot access the Control Center. . . . . . . . . . . . . 33

The DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . 33

Fatal error indication. . . . . . . . . . . . . . . . . . . . . 33

All LEDs off . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Check the Power LED . . . . . . . . . . . . . . . . . . . 34

Check the LAN LED . . . . . . . . . . . . . . . . . . . . 34

LAN LED is lit . . . . . . . . . . . . . . . . . . . . . . . . . 35

If LAN LED stays lit. . . . . . . . . . . . . . . . . . . 35

If LAN LED goes dark . . . . . . . . . . . . . . . . . 35

Device other than computer connected to DW600036

Problem: Receive LED not on . . . . . . . . . . . . . 36

Problem: System LED not lit . . . . . . . . . . . . . . 37

Problem: Power LED not on. . . . . . . . . . . . . . . 37

Problem: Power LED blinking . . . . . . . . . . . . . 37

The pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 6: Frequently asked questions . . .41

Appendix A: Typical operating system

settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Configuring Windows for a DW6000 with a static IP

address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Windows 98SEor ME . . . . . . . . . . . . . . . . . . . . 46

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 48

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring Windows when DHCP is enabled . . 52

Windows 98SE and ME . . . . . . . . . . . . . . . . . . 52

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 54

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Configuring a MacIntosh for a DW6000 with a static IP

address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring a MacIntosh when DHCP is enabled 59

Appendix B: Home Networking . . . . . . . . .61

Basic wireless considerations . . . . . . . . . . . . . . 62

Basic Ethernet considerations. . . . . . . . . . . . . . 63

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Contents vii

viii Contents

DW6000 installation and components 1

Congratulations on your purchase of a DIRECWAY® DW6000! After your unit has been professionally installed, you will be able to click on a browser and surf the Internet. You will also be able to operate a local area network (LAN) after you configure your computers with network interface cards (NICs), connect them with Ethernet cable or via a wireless base station, and configure your computers’ operating system network properties.

The DW6000 DIRECWAY System Control Center provides system information, such as your Site ID, DW6000 IP (Internet Protocol) address, and subnet mask, that is necessary for configuring your network. It also provides help files. The System Control Center is explained in Chapter 2 – The DIRECWAY System Control Center, on page 7.

Note: The instructions in this manual also apply to the enterprise-class DW6002. The DW6002 includes all DW6000 functionality in addition to being equipped with an internal telephone modem. The model number is on the back of the unit.

Contact information Should you have questions about your installation or DW6000, contact your

service provider.

System requirements If your DW6000 seems to not be working optimally, check that your computer

system meets the following requirements.

• Operating system – PC: Windows 98 SE, Windows Me, Windows 2000, Windows XP – MAC: 9.0 - 10.2 (excludes 10.0)

• Processor – PC: Pentium II 333 Mhz or faster – MAC: 300 Mhz or faster

• Memory – PC: 64MB RAM, Windows 98SE and Me; 128MB RAM Windows 2000

and XP.

– MAC: 128MB

• Free hard drive space – PC: 100MB – MAC: 150MB

DW6000 installation and components 1

DW6000 components

Relocating the DW6000

Your DIRECWAY System was completely assembled by the professional installer. Should you need to move the DW6000 to another location, you would not have to disassemble it. You would simply disconnect the receive, transmit, and Ethernet cables and unplug it from the power strip or surge protector. Then move it to the new location and reconnect all the cables as shown in Figure 1.

Be aware that if you move the DW6000 you may have to reroute, or add to, the coaxial cable that runs from the ground block near the satellite antenna to where the DW6000 is installed. Check the cable requirements in the satellite antenna installation manual for your satellite antenna before you do this.

You may not service the coaxial cable that runs from the ground block to the satellite antenna, or the satellite antenna itself. Only certified professional installers are allowed to do that.

Ether

Ethernet cable

AC power

cord

Power supply

Transmitcable (Satellite Out)

DC power

cord

Receive cable (Satellite In)

Surge protector

Figure 1: DW6000

Preventative

maintenance

Keep the convection cooling vents free from blockage. Dust the unit as often as needed with a soft, damp cloth. Do not use solvent or abrasive powder when cleaning.

No internal cleaning or service is required. The DW6000 does not contain user serviceable parts. Opening or tampering with the unit will void its warranty.

2 DW6000 installation and components

Operating

considerations

WARNING

• Do not insert objects through the vents.

• Inserting objects through the vents may result in severe personal injury or death due to electric shock.

• In addition, inserting objects through the vents may damage the DW6000.

CAUTION

• Keep the DW6000 in a well-ventilated space. Do not place anything on top of it. Doing so may reduce heat dissipation and cause operational problems or damage the unit.

• Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

• Never unplug the power cord from the DW6000 while it is powered on. Always disconnect the power cord from the wall outlet or surge protector.

• Do not place the DW6000 near equipment that produces dust. Certain copiers or computer printers produce carbon dust which can cause malfunctions.

• Position the DW6000 on a stable surface where it will not be bumped or dropped.

• Prevent moisture from getting inside the DW6000.

DW6000 installation and components 3

Professional installation or service requirement

Professional installation and service of the two-way antenna assembly is required by the Federal Communications Commission because the antenna transmits radio frequency (RF) energy.

The two-way antenna assembly must be installed in a location or manner not readily accessible to children.

The two-way antenna assembly must be installed at least 5 feet (1.5 meters) above ground level or any nearby surface on which a person could sit or stand.

CAUTION

• The two-way antenna assembly emits radio frequency energy when in the transmit mode.

• Unplug indoor power connection before performing maintenance or adding upgrades to any antenna components.

• To avoid risk of injury, do not place head or other body parts between feed horn and reflector when system is operational.

Prohibited area

(when operational)

Grounding requirement

4 DW6000 installation and components

WARNING

The RG6 coaxial cable must be connected to a ground block. The ground block should be located at the point the coaxial cable enters the building. The ground wire must be connected to the ground block and routed to the earth ground.

How the DW6000 works

Mac or

Figure 1 shows how the DW6000 allows you to connect multiple computers to the Internet via satellite signals. The DW6000 is independent of operating platforms. Whether your computers use Windows

or MacIntosh® operating systems, they can surf the Internet now that they are connected to the DW6000. Because the satellite access software is on the DW6000, there is no need to load any other software on your computer.

Satellite

Inroute to NOC

DIRECWAY

Network

Operations

Center (NOC)

Antenna

Outroute

(from NOC)

G-26156 F 08/05/03

DW6000

Internet

Figure 2: DW6000 DIRECWAY System

The DW6000, in combination with an antenna, can also provide satellite connectivity for multiple computers on a wireless or wired (Ethernet) local area network (LAN). After the DW6000 and network are installed, every computer on the network can surf the Internet. To learn more about using the DW6000 with a network, see Appendix B – , on page 61.

Note: Connect multiple home computers and laptops to a single DIRECWAY Internet connection at no additional cost. Home networking equipment required but not included. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network management and troubleshooting). Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed.

DW6000 installation and components 5

6 DW6000 installation and components

The DIRECWAY System Control Center 2

The DW6000 has an internal Web server that supports the DIRECWAY System Control Center. The System Control Center can be accessed from any computer connected to a DW6000 via a Web browser by going to www.direcwaysupport.com. It provides information about system status, system configuration, and online documentation. Access it to obtain status and status change information, if the DW6000 doesn’t seem to be functioning properly, to find system information for configuring networks, or to check system performance.

Note: Each DW6000’s software is updated periodically via satellite link. Always refer to System Control Center Help and the latest version of this manual for the latest information about the System Control Center and DW6000 software.

If you cannot access the System Control Center, refer to Chapter 5 – DW6000 Troubleshooting, on page 25.

The DIRECWAY System Control Center 7

How to access the System Control Center

The System Control Center is accessed through any browser, such as Internet Explorer or Netscape. A shortcut to the System Control Center should have been placed on your desktop during installation. Click on it and the screen in Figure 3 appears.

If no shortcut is present, follow the instructions below to access the System Control Center.

Home

Another way to access

the Control Center

1. Go to

2. Place the cursor in the Internet Explorer Address bar or the Netscape

3. Type

4. Press ENTER. The System Control Center Home screen appears.

If there is no shortcut on the desktop and www.direcwaysupport.com doesn’t work, type Location bar and press E access the Control Center, see Chapter 5 – DW6000 Troubleshooting, on page 25.

Start→Programs→Internet Explorer (or Netscape). The browser

interface appears.

Location Bar.

www.direcwaysupport.com

http://192.168.0.1 in the Explorer Address or Netscape

NTER. The Control Center should appear. If you cannot

Figure 3: System Control Center Home screen

The Home screen The Home screen has system indicators across the top. There are links in the

main body of the page.

System indicators

The system indicators consist of the following. See Figure 4. Clicking on the indicator displays the corresponding screen.

Note: The System Status indicator may be colored RED or GREEN while other indicators are always blue.

8 The DIRECWAY System Control Center

• System Status reports on signal strength and transmit, receive, software download, commission, and TCP acceleration status. If the indicator is colored RED there is a problem with satellite connectivity. If the indicator is colored GREEN the satellite connection is operating properly.

•

Reception Info reports data on DW6000 receive functions. Click on it to

learn if the receive function is working properly.

Transmission Info reports data on DW6000 transmit functions. Click on it to

•

learn if the transmit function is working properly.

System Info provides information such as the DW6000 IP address, subnet

•

mask, site ID, and what features are enabled.

System Status indicates a problem, click on it to display a screen that

If describes the problem and corresponding help information. For more information, see System Status on page 10

Links

Figure 4: Problem is reported

The links consist of the following.

• View System Status- shows the same screen as when you click on the

System Status indicator.

•

View Help Topics - provides an extensive help library. This guide does not

document everything in the System Control Center, which contains much useful information in its Help section.

Contact Tech Support - this information directs you how to contact

•

technical support. The information accessed may vary by service plan.

Connectivity Test - this allows you to test DW6000 satellite connectivity

•

with the Network Operations Center (NOC).

The DIRECWAY System Control Center 9

System Status The System Status screen displays the fields described below.

Signal Strength - receive signal strength. A value of 30 or less indicates an

•

appropriate signal is not being received. Chapter 5 – DW6000 Troubleshooting, on page 25 or Weather and Signal Strength on page 15.

Transmit Status - indicates whether the transmit data path is operational.

•

Clicking on the status message displays corresponding help information.

Receive Status - indicates if the receive data path is operational. Clicking

•

on the status message displays corresponding help information.

Software Download Status - indicates whether DW6000 software and

•

configuration is up-to-date.

Commission Status - indicates if unit is commissioned.

•

TCP Acceleration Status - indicates if TCP Acceleration is operational.

•

TCP acceleration should be operational for optimal performance on a DW6000.

10 The DIRECWAY System Control Center

Figure 5: System Status

Reception Info The Reception Info screen displays the fields described below.

Receive Status - reports the status of the receive data path. Clicking on the

•

blue status message displays corresponding help information.

Frames Received- reports the number of data messages received by the

•

DW6000 over the satellite link.

Frames with Errors- reports the percentage of received frames that were

•

found to be corrupted. A continuously increasing value indicates problems in the receive path. This may happen in adverse weather conditions or if the receive cable or the antenna has some problem. However, if a low nonincreasing value is displayed and the system is functioning, there is no reason for concern. You do not need to do any troubleshooting or contact customer support.

•

Bad Key Frames- indicates the percentage of received frames that could not

be decrypted successfully. All data received over the satellite is encrypted. A continuously increasing value indicates the unit is not commissioned. Click on screen that appears. If it indicates the DW6000 is not commissioned, contact customer support.

System Status and check the Commission Status line in the

Figure 6: Reception Info screen

The DIRECWAY System Control Center 11

Transmission Info

The Transmission Info screen displays the fields described below.

Transmit Status - reports the status of the transmit data path. Clicking on the

•

blue status message displays corresponding help information.

Number of Successful Transmissions- reports the number of frames

•

transmitted to the satellite.

Number of Failed Transmissions- reports the number of frames that could

•

not be sent. A continuously increasing value indicates a problem with transmitting. However, if a low nonincreasing value is displayed and the system is functioning, there is no reason for concern. You do not need to do any troubleshooting or contact customer support.

•

Number of Packets submitted for transmission- indicates total number of

data queued for transmission to the satellite.

Figure 7: Transmission Info screen

12 The DIRECWAY System Control Center

System Information The System Information screen displays a number of fields. While all the

information may be useful at some time, the most important is discussed below.

Note: Print the System Information screen and save it. It will be needed should you need to call your service provider and not be able to access it.

• DW6000 Info section

– Serial Number - needed to identify customer’s unit when

troubleshooting.

Software Creation Date - software build date.

–

Software Release Number - version of the software on the DW6000.

–

IP Address - the IP address of computers connected to the DW6000.

–

Subnet Mask - defines the range of addresses assigned to the

–

DW6000.

Site ID - Site identification number.

–

• Satellite section

– Longitude - displays the satellite’s longitude.

Receive Frequency - transponder frequency configured for the

–

DW6000.

Receive Polarization - polarization orientation, which is either

–

horizontal or vertical.

Router Address - IP address of the primary router used to route data

–

sent by the DW6000.

Software Configuration section- Turbo Page, NAT, and DHCP are enabled

•

or disabled as per a customer’s service offering and cannot be changed by the customer.

Network Address Translation (NAT) - typically used to allow

–

multiple computers to share a single address on the Internet. It also allows preconfigured remote networks to be integrated easily with the DIRECWAY network.

Dynamic Host Configuration Protocol (DHCP) if enabled, this

–

simplifies the network configuration of the computers. The computers just need to be set up to “Obtain IP address automatically.”

Turbo Page - if enabled, speeds Web surfing.

–

Figure 8: System Information; print and save this screen

The DIRECWAY System Control Center 13

The Connectivity Test Link

The Connectivity Test link is used to test the DW6000’s connectivity to the NOC. You may lose connectivity to a particular server on the Internet server due to the Internet or the satellite network being heavily loaded, or due to that server being down. If possible, check connectivity to some other server on the Internet to ensure it is not a server-specific problem.

Use the Connectivity Test when performing the troubleshooting procedures described in Chapter 5 – DW6000 Troubleshooting, on page 25.

The Help Menu The Help Menu contains information about receive and transmit status

messages, installation, troubleshooting, and other topics. Review it to become familiar with the System Control Center and with the DW6000. Access it by clicking on

Note: Print the answer to the entry in the System Control Center Troubleshooting page, “I am unable to access the DW6000 System Control Center.” The information on this page will help you if for some reason you have problems accessing the System Control Center in the future. To access the page, click on the

Troubleshooting entry on the Help Menu, and then click on the entry.

Help.

Figure 9: Help Menu

myDIRECWAY If it is part of your service plan, you can click on myDIRECWAY to go to

myDIRECWAY.com. Members get access to a variety of interactive tools and can check usage online, test satellite speed, manage passwords, check their account and service plan information, and more.

14 The DIRECWAY System Control Center

DW6000 LEDs Operation 3

The DW6000 LEDs provide information about operating status. This chapter describes the LEDs’ appearance during normal DW6000 operation.

If the LEDs are not functioning as described in this chapter, refer to Chapter 5 – DW6000 Troubleshooting, on page 25.

The DW6000 LEDs The DW6000 has five LED indicators on the front panel. They are listed below.

Note: Whenever the LEDs do not function properly as described below, check to be sure you have the correct power supply, PN 1031105-0001.

• LAN - The LAN indicator shows whether the LAN is connected and usable, and whether there is receive or transmit activity.

• Transmi t - The Transmit indicator shows whether the DW6000 can transmit or is transmitting, or if some condition is preventing transmission.

• Receive - The Receive indicator shows whether the DW6000 has acquired the correct outroute, is receiving, or if some condition is preventing reception.

• System - The System indicator shows whether the DW6000 is completely operational or not.

• Power - The Power indicator shows if the DW6000 is powered on and operating normally.

The DW6000 also has two LED indicators on the back panel, at the Ethernet port. These indicate whether the Ethernet connection is functional and if the port is passing data.

Fatal Error Indication If the Power LED is off and one or more of the other LEDs is flashing, the unit

may have to be replaced.

First try power cycling the DW6000 by disconnecting the power from the surge protector or other power source and then plugging it back in. The unit may recover.

If the fatal error indication continues, the unit must be replaced. Please contact customer support.

Weather and Signal Strength

Rain or snow can make the DW6000 signal strength drop to 30 or below. At that level the DW6000 will stop receiving satellite signals, and the Receive LED will go blank.

Heavy rain or snow can interfere with the antenna’s reception of the signal. In addition, buildup of moisture, snow, or ice on the antenna can interfere with the signal. Similar conditions at the Network Operations Center (NOC) can interfere with signals for brief periods.

Severe weather conditions may interfere with signal reception intermittently. Signal strength is restored as the rain or snow subsides.

DW6000 LEDs Operation 15

DW6000 LED operation

This section describes the LEDs’ appearance during typical DW6000 operation. Refer to Figure 11 for the LED’s locations.

Note: If the Power LED blinks, the DW6000 is running the fallback.bin. This will usually happen when the unit is first installed. The unit may run the fallback.bin if the main.bin does not successfully load; in this case, power cycle the unit.

Normal operation

Ethernet port LED

operation

When the DW6000 is powered on and transmitting or receiving data:

• The LAN LED is on. The LED blinks off momentarily when frames are transmitted or received.

• The Transmit LED is on. The LED blinks off momentarily when frames are transmitted.

• The Receive LED is on. The LED blinks on momentarily when frames are received.

• The System LED is on.

• The Power LED is on.

The DW6000 Ethernet LAN link has two indicators on the rear of the unit on the top of the LAN port. The green indicator shows link status. The yellow indicator shows traffic speed. Figure 17 illustrates the Ethernet link LEDs.

Traffic speed indicator LED (yellow)

On = 100BaseT

Off = 10BaseT

Link traffic indicator LED (green)

Flashing green = valid link

Off = no valid link

16 DW6000 LEDs Operation

Figure 10: Ethernet port LED operation

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