Hughes 9211 User Manual
Hughes 9211
User Guide
3500988-0001
Revision A
18-Nov-2014
Copyright © 2014 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any
means without the written permission of Hughes Network Systems, LLC, 11717
Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not
be liable for errors contained herein. The information in this document is subject to
change without notice. Hughes Network Systems, LLC makes no warranty of any kind
with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Contents
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Contents
Messages concerning personal injury ........................................................................................................ v
Messages concerning property damage ..................................................................................................... v
Introduction .................................................................................................................................1
Overview .................................................................................................................................................... 1
About this User Guide ............................................................................................................................... 2
Package Contents ....................................................................................................................................... 3
Minimum System Requirements for Laptop/PC ........................................................................................ 5
Getting Started ........................................................................................................................................... 5
Using the Hughes 9211................................................................................................................6
Setup .......................................................................................................................................................... 6
LCD Quick Start ........................................................................................................................................ 7
Web UI Quick Start................................................................................................................................ 8
Connecting the terminal to the computer ................................................................................................. 11
Connecting by Ethernet ........................................................................................................................ 11
Connecting by WLAN ......................................................................................................................... 11
WLAN Security ............................................................................................................................... 12
Connecting by RJ11 ............................................................................................................................. 13
Dialing and Numbering ........................................................................................................................ 14
External Antenna.................................................................................................................................. 14
Coverage Map .......................................................................................................................................... 15
Using the LCD and Keypad .....................................................................................................17
LCD Display and Keypad ........................................................................................................................ 17
Terminal Buttons ..................................................................................................................................... 17
LCD Status Display ................................................................................................................................. 18
Pointing mode display .......................................................................................................................... 18
Audible pointing indicator ................................................................................................................... 18
Exit Pointing and Registering with the network .................................................................................. 19
Idle mode display ................................................................................................................................. 19
Connection mode display ..................................................................................................................... 19
Status messages .................................................................................................................................... 20
Menu Navigation ..................................................................................................................................... 21
Display Icons ........................................................................................................................................... 23
Battery Icon .......................................................................................................................................... 23
Power Icon ........................................................................................................................................... 23
GPS Icon .............................................................................................................................................. 23
Satellite Icons ....................................................................................................................................... 23
Wireless LAN Icon .............................................................................................................................. 24
Wireless LAN Lock Icon ..................................................................................................................... 24
Globe ICON ......................................................................................................................................... 24
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SIM PIN entry .......................................................................................................................................... 24
Multiple Users .......................................................................................................................................... 25
Information Messages .............................................................................................................................. 25
Using the Web UI ......................................................................................................................27
Accessing the Web UI ............................................................................................................................. 27
Home page ............................................................................................................................................... 28
Connections.............................................................................................................................................. 30
Manage Contexts.................................................................................................................................. 31
Automatic Contexts.............................................................................................................................. 33
Manage APNs ...................................................................................................................................... 36
SMS ......................................................................................................................................................... 39
Send/Receive ........................................................................................................................................ 39
Saved Drafts ......................................................................................................................................... 39
Sent Messages ...................................................................................................................................... 41
SMS Settings ........................................................................................................................................ 42
Settings page ............................................................................................................................................ 43
General Setup ....................................................................................................................................... 43
IP Address/DHCP Settings .................................................................................................................. 44
Nat Mode .......................................................................................................................................... 45
Relay Mode ...................................................................................................................................... 45
Wireless LAN ...................................................................................................................................... 46
Wireless LAN Security ........................................................................................................................ 47
Telephony ............................................................................................................................................ 49
Security ................................................................................................................................................ 50
Features ................................................................................................................................................ 52
Usage Page ............................................................................................................................................... 53
Support Page ............................................................................................................................................ 54
Support and Information ...................................................................................................................... 55
Troubleshooting ........................................................................................................................57
Technology Overview ...............................................................................................................60
GPS .......................................................................................................................................................... 60
Obtaining a GPS Fix ............................................................................................................................ 60
GPS and BGAN Registration ............................................................................................................... 61
Dialing and Numbering ........................................................................................................................ 61
PDP Context............................................................................................................................................. 61
Technical Specifications ...........................................................................................................63
Declaration of Conformity .......................................................................................................64
FCC Compliance ...................................................................................................................................... 65
EU RoHS-2 (Restriction of Hazardous Substances) Directive ................................................................ 66
EU WEEE (Waste Electrical and Electronic Equipment) Directives ...................................................... 66
Glossary .....................................................................................................................................67
Application Note – Phone/Fax .................................................................................................70
Application Note – Battery .......................................................................................................72
Safety
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Understanding safety alert messages
DANGER indicates a potentially hazardous situation which, if
not avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning
personal injury
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified
by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury or in some cases possible death; read
and comply with all safety alert messages.
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
Messages concerning
property damage
NOTICE is used for messages concerning possible property
damage, product damage or malfunction, data loss, or other
unwanted results—but not personal injury.
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Safety symbols
Warning Potential Radio Frequency (RF)
hazard. Where you see this alert symbol and
WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or
other personal injury.
Warning Where you see this alert symbol and
WARNING heading, strictly follow the
warning instructions to avoid personal injury.
Danger Electric shock hazard: Where you see
this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid
electric shock injury or death.
Warnings for Satellite Terminal
Do not stand in front of the Antenna This
device emits radio frequency energy. To avoid
injury, do not place head or other body parts in
front of the satellite antenna when system is
operational. Maintain a distance of one meter or
more from the front of the Satellite Terminal
antenna.
General Handle your Satellite Terminal with
care. The unit is weather resistant per IEC
60529 IP55; however, do not submerge the unit.
Avoid exposing your Satellite Terminal to
extreme hot or cold temperatures outside the
range -25ºC to +60ºC.
Avoid placing the Terminal close to cigarettes,
The generic safety alert symbol calls attention to a
potential personal injury hazard. It appears next to the
DANGER, WARNING, and CAUTION signal words as part of
the signal word label. Other symbols may appear next to
DANGER, WARNING, or CAUTION to indicate a specific type
of hazard (for example, fire or electric shock). If other hazard
symbols are used in this document they are identified in this
section.
Additional symbols
Safety
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open flames or any source of heat.
Changes or modifications to the Terminal not
expressly approved by Hughes Network
Systems could void your authority to operate
this equipment.
Only use a soft damp cloth to clean the
Terminal.
To avoid impaired Terminal performance,
please ensure the unit’s antenna is not damaged
or covered with foreign material like paint or
labeling.
When inserting the SIM, do not bend it or
damage the contacts in any way. When
connecting the interface cables, do not use
excessive force.
In the vicinity of blasting work and in
explosive environments Never use the Satellite
Terminal where blasting work is in progress.
Observe all restrictions and follow any
regulations or rules. Areas with a potentially
explosive environment are often, but not
always, clearly marked. Do not use the
Terminal while at a petrol filling station. Do not
use near fuel or chemicals.
Qualified Service Do not attempt to
disassemble your Satellite Terminal. The unit
does not contain consumer-serviceable
components. Only qualified service personnel
may install or repair equipment.
Accessories Use Hughes approved accessories
only. Use of non-approved accessories may
result in loss of performance, damage to the
Satellite Terminal, fire, electric shock or injury.
Battery Use only a battery approved by
Hughes. Risk of explosion if battery is replaced
by an incorrect type. Dispose of used batteries
according to the instructions.
Connecting Devices Never connect
incompatible devices to the Satellite Terminal.
When connecting the Satellite Terminal to any
other device, read the device’s User Manual for
detailed safety instructions.
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Pacemakers The various brands and models of
cardiac pacemakers available exhibit a wide range
of immunity levels to radio signals. Therefore,
people who wear a cardiac pacemaker and who
want to use a Satellite Terminal should seek the
advice of their cardiologist. If, as a pacemaker
user, you are still concerned about interaction with
the Satellite Terminal, we suggest you follow
these guidelines:
Maintain a distance of one meter from the
main antenna front and sides and your
pacemaker;
Refer to your pacemaker product literature
for information on your particular device.
If you have any reason to suspect that interference
is taking place, turn off your Satellite Terminal
immediately.
Hearing Aids Most new models of hearing aids
are immune to radio frequency interference from
Satellite Terminals that are more than 2 meters
away. Many types of older hearing aids may be
susceptible to interference, making it very difficult
to use them near a Terminal. Should interference
be experienced, maintain additional separation
between you and the Satellite Terminal.
Electrical Storms Operation of the Satellite
Terminal during electrical storms may result in
severe personal injury or death
Introduction
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Introduction
Overview
The Hughes 9211 Land Portable Terminal is the latest Hughes
BGAN product to provide reliable satellite connectivity over the
Inmarsat BGAN satellite network. The Hughes 9211 comes in a
very small and portable package, and it allows the user to take
advantage of the new High-Data-Rate (HDR) bearers in the
Inmarsat network. The terminal is optimized for transmitting
HDR and uses standard BGAN bearers in the forward direction.
You can send and receive IP packets via Ethernet and WLAN
interfaces. In parallel with the packet data services, the Hughes
9211 supports circuit switched voice and fax calls via standard
POTS interface.
The Hughes 9211 offers you the following features and benefits:
Small, compact IP terminal with the following interfaces:
o Wi-Fi access point (b/g/n) built-in
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Introduction
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o RJ-45 Ethernet port
Term
Definition
Terminal
Satellite Terminal
TE
Terminal Equipment (your computer)
UT
User Terminal/satellite terminal
o POTS RJ14 port for voice and fax
o External Active Antenna port
SMS Remote Control, with over-air software upgrades
Fully compatible with Remote Terminal Manager (RTM)
Multi-user capability for sharing a single unit
Selectable Quality-of-Service (QoS) up to HDR streaming
Full IP compatibility for Email, file transfer (FTP),
browsing, VPN, etc.
Cost-effective “always-on” access – charges only for data
sent and received
UMTS IP-based services
FCC and CE certified
Subscriber Identification Module (SIM) card security
In this document, the following names and abbreviations are
used to identify the Satellite Terminal and your computer.
About this User Guide
This user guide contains the most up-to-date information
available on this product, on the date it was generated. It is
focused on the specific information needed to operate the
Hughes 9211 Land Portable Terminal.
For information on using LaunchPad, please refer to the
Inmarsat website where a copy of the ‘Inmarsat LaunchPad
Guide’ can be downloaded: www.inmarsat.com/support
Introduction
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Package Contents
When you unpack the Hughes 9211 Land Portable Terminal Kit
package, you will find the following:
Upper Level
o AC/DC power adapter
US Power cord
EU power cord
UK power cord
o Ethernet cable
o Lithium Ion battery
Lower level
o Hughes 9211 terminal
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Introduction
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Do not tear the plastic cover on the lower level where the 9211
terminal is housed. Lift the entire lower level up and unfold the
side flaps to remove the 9211 terminal. This packaging can be
re-used for shipping to other customers if needed.
Your Service Provider will supply you with a Subscriber
Identification Module (SIM) and its PIN, and Satellite Terminal
configuration instructions – you will need these to access the
satellite network. Note: make sure the SIM card is provisioned
for multiple PDP contexts to take advantage of the multiple users
and remote management. The SIM card may also have two (2)
Introduction
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Minimum System
Requirements for
Laptop/PC
Getting Started
MSISDN numbers associated with it for various Circuit
Switched services:
4K Voice
3.1KHz Audio/Fax
These are the minimum computer system requirements for
successful interface with the Satellite Terminal:
Internet Browser: Microsoft Internet Explorer (IE8 or
above), Mozilla or Safari.
PC Support for Ethernet or WLAN (802.11b or b/g/n).
100 MB of free hard disk space if using LaunchPad. Only
LaunchPad version 5.0.7 or newer supports the 9211.
This guide is the simplest and quickest way to connect to the
BGAN network. If you are a first time user, you will be guided
through the procedure for powering up your terminal,
obtaining a GPS fix, connecting your computer to the terminal
and registering with the BGAN network. You are then ready to
start using voice and broadband services.
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Using the Hughes 9211
Setup
Remove the battery and install the USIM card supplied by
your service provider in the battery compartment. The SIM
card icon on the casting shows the proper way to install the
SIM card.
Install the battery in the terminal unit and then fully charge the
battery using the supplied AC/DC converter.
Using the Hughes 9211
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LCD Quick Start
Scroll
Back
Scroll
Accept
User
Audio
Cancel
Power
WiFi
Pressing the power button for at least two (2) seconds in order
to Power On the terminal. The LCD will display “Hughes
9211” for about 30 seconds while the terminal is booting up.
Since the Hughes 9211 terminal is a portable device, you must
first obtain a GPS fix and then point the terminal to the
Inmarsat satellite before setting up a data connection with the
network.
You can use the LCD display to aid in pointing as described in
Using the LCD and Keypad on Page 17.
The top line gives the compass bearing and elevation angle of
the closest satellite.
Use the signal quality bar and numeric display on the lower
line to help point the UT to the satellite. While in pointing
mode, you may also activate the audio pointing aid by a long
press of the audio button on the right.
Once you have accurately pointed the unit to the satellite
(signal level of 52 to 55dB), exit pointing by a long press (>2
seconds) of the Back button. The unit will now attempt to
register with the satellite network.
Once the unit has registered and is Circuit Switched (CS) and
Packet Switched (PS) attached (“Ready” on the LCD), you can
create a data connection from the menu by scrolling through
the various selections and by pressing the “Accept” button
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Web UI Quick Start
when the LCD says Connection. Scroll through the various
QoS’s and select the appropriate one for your application by
again pressing the “Accept” button.
Alternatively, you can connect a computer and use the Hughes
9211’s internal web server. From your terminal equipment
(e.g. PC), enter 192.168.128.100 as the URL to access the
Hughes 9211’s home page. (See Using the Web UI for more
details.)
The Terminal Status page gives you all the information you
need to point and register with the network. Once you have
a GPS fix and are pointed to the satellite as best you can,
click on the Register with Network button to start the
registration process.
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Once you are registered and CS and PS Attached, you can
then select the Quality of Service (QoS) for your data
connection by choosing either the Standard or Streaming
connection.
The screenshot below shows a Full HDR asymmetric data
session that has been selected and setup with the network.
The bandwidth assigned to the terminal is shown as
427kbps / 64kbps which is the initial “reference”
bandwidth. After a few seconds, or once the device starts
to send data, a higher up link rate will be assigned, e.g. >
650kbps. The Web UI will dynamically show the
available bandwidth. This information can be used to help
with video codec settings for example.
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Connecting the terminal
to the computer
Connecting by Ethernet
You can connect your computer to the 9211 with one or more
of the following interfaces
Ethernet
WLAN
Your computer must be configured to support your chosen
connection method. Refer to the documentation supplied
with your computer for details.
To connect the Hughes 9211 terminal to a device using
Ethernet:
Connect an Ethernet cable to your device’s Ethernet port,
and insert the other end of the connector into the Ethernet
port on the 9211.
Connecting by WLAN
If you have not previously used the 9211’s WLAN interface, it
has to be enabled from the keypad or you can connect via
Ethernet and use the internal webUI or LaunchPad.
During initial setup, you can turn on Wi-Fi by long pressing (>
2 seconds) the button. Once the icon shows solid
on the LCD, you can continue to configure the terminal or
setup a data session using your wirelessly connected device.
WLAN Power: The default is off, which disables the
WLAN feature.
SSID (network name): The default is “Hughes 9211”, but
you can change it to whatever you want.
Channel Number: This controls the radio channel number (1
through 11) used by the access point. To meet FCC
regulations, channels 12 to 14 are not supported.
As you are configuring the WLAN, you can enable the
Wireless LAN Encryption (WEP, WPA and WPA2), MAC
address filtering, and no SSID broadcast features for added
security.
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Using the Hughes 9211
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WLAN Security
Once the WLAN is “Enabled” and configured, any device with
a WLAN interface can detect the 9211’s WLAN SSID, and
connect to it automatically.
Use the drop down menu to select the type of encryption that
you want (WEP, WPA or WPA2)
WEP Protection Status: Select WEP from the drop down
menu.
o Encryption Level: 64 or 128 bit WEP encryption
can be enabled.
o WEP Key: You can define the WEP key or use
the default WEP key, which is formulated using
the first 14 digits of the IMEI number of the
terminal (e.g. IMEI number + 123456789AB).
o Hexadecimal 128-bit: Requires 26 characters.
Recommended
o Hexadecimal 64-bit: Requires 10 characters
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WPA and WPA2 Protection Status:
o Enter the Passphrase that you want to use and
click on “Hide Keys” if you do not want to show
the Passphrase.
SSID Broadcast: For added security you can choose not to
broadcast your SSID.
MAC Filtering: For added security, check the box to
“Enable” MAC Filtering. You can define up to 10 MAC
addresses that are allowed to connect to your WLAN.
To determine the MAC address of a PC, go to a DOS prompt
and type ipconfig/all.
For Mac OS X, under the Apple Menu go to System
Preferences -> Network and Show Airport. The Airport Id is
the MAC address. Alternatively, go to About this Mac -
> More Info -> network, and select Airport.
Connecting by RJ11
When WLAN is enabled, unauthorized users may be able to
access your BGAN service. If encryption is enabled, you must
provide other WLAN users with the proper encryption key or
passphrase in order for them to connect to the terminal. You
can go to the Manage Connections page on the Web UI to see
what computers are actually using the BGAN service.
You can connect an analog phone directly to the RJ14 port
with an RJ11 cable to make voice calls.
If you wish to use the fax port you can connect an RJ14
connector that breaks out the two RJ11 ports into Line 1 and
Line 2. You can then connect to port 2 to access the 3.1k
service for fax (see Application Note at end of User Manual).
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Dialing and Numbering
If you have a device that supports voice and 3.1 KHz/fax on a
single line, you can configure the RJ14 port to support both
services on line 1. On the Telephony Settings page, set the
field “Route incoming 3.1kHz/fax calls to” “RJ14 port 1”
and simply connect the device directly to the RJ14 port with an
RJ11 cable. With this setting, all incoming calls are then
routed to RJ14 line 1.
To initiate an outgoing 3.1kHz/fax call when connected to line
1, add a 2* prefix in front of the dialed number. For voice
calls, no prefix is required, but the 9211 will accept a 1* prefix
to indicate a voice call.
To receive incoming calls on line 1, change the Route
incoming 3.1KHz/fax calls parameter on the Telephony
Settings page to “RJ14 Line 1” using the drop down menu.
Dialing - As the BGAN numbering system follows the same
pattern as the normal telephone system, dialing is carried out
in exactly the same manner as making a normal telephone call.
The subscriber number is used with the same international and
area codes as any other telephone network. Start the dialed
number with 00 and terminate it with #. If you are calling
another BGAN unit, you need to dial 00 then the 870 number
and then # to initiate the call.
To dial, prefix the international number with 00 and terminate
with #. For example, to dial a number in the USA, enter:
0018005551234# (00 + Country code + phone number+ #)
External Antenna
The 9211 terminal has an external antenna port that can be
used (with a future software release) to connect the existing
mobile antennas for Class 10 and Class 11 so that they can be
used with the 9211 terminal to get comms-on-the-move
(legacy data rates). Hughes is developing a Class 1 active
antenna for use with the 9211 terminal that will provide
asymmetric HDR data rates.
Using the Hughes 9211
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Coverage Map
The Inmarsat BGAN service is operated with 3 satellites as
shown below. The Hughes 9211 terminal will perform best in
areas where the elevation (or “look”) angle is 20 degrees above
horizontal or higher, but the terminal can operate down to 5
degrees of look angle.
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