Hughes 9202 User Manual

Hughes 9202

User Guide

3004149-0001 Revision C 8 November 2012

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.

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Contents

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Contents

Understanding safety alert messages ........................................................................................v

Messages concerning personal injury ........................................................................................................ v

Messages concerning property damage ..................................................................................................... v

Safety symbols ........................................................................................................................... vi

Introduction .................................................................................................................................1

Overview .................................................................................................................................................... 1

About this User Guide ............................................................................................................................... 2

Package Contents ....................................................................................................................................... 2

Minimum System Requirements for Laptop/PC ........................................................................................ 3

Getting Started ........................................................................................................................................... 3

Using the Hughes 9202................................................................................................................4

Setup .......................................................................................................................................................... 4

Quick start .................................................................................................................................................. 5

Web UI quick start ................................................................................................................................. 6

Connecting the terminal to the computer ................................................................................................... 7

Connecting by Ethernet .......................................................................................................................... 7

Connecting by WLAN ........................................................................................................................... 7

WEP Security ..................................................................................................................................... 8

Connecting by ISDN .............................................................................................................................. 9

Connecting by RJ-11 .............................................................................................................................. 9

Coverage Map .......................................................................................................................................... 10

Using the LCD and Keypad .....................................................................................................11

LCD Display and Keypad ........................................................................................................................ 11

Terminal Buttons ..................................................................................................................................... 11

LCD Status Display ................................................................................................................................. 12

Pointing mode display .......................................................................................................................... 12

Audible pointing indicator ................................................................................................................... 12

Exit Pointing and Registering with the network .................................................................................. 12

Idle mode display ................................................................................................................................. 13

Connection mode display ..................................................................................................................... 13

Status messages .................................................................................................................................... 14

Menu Navigation ..................................................................................................................................... 15

Display Icons ........................................................................................................................................... 17

Battery Icon .......................................................................................................................................... 17

Power Icon ........................................................................................................................................... 17

GPS Icon .............................................................................................................................................. 17

Satellite Icons ....................................................................................................................................... 17

Wireless LAN Icon .............................................................................................................................. 18

Wireless LAN Lock Icon ..................................................................................................................... 18

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Globe ICON ......................................................................................................................................... 18

SIM PIN entry .......................................................................................................................................... 18

Multiple Users .......................................................................................................................................... 19

Information Messages .............................................................................................................................. 19

Using the Web UI ......................................................................................................................21

Accessing the Web UI ............................................................................................................................. 21

Home page ............................................................................................................................................... 22

Connections.............................................................................................................................................. 24

Manage Contexts.................................................................................................................................. 25

Automatic Contexts.............................................................................................................................. 27

Manage APNs ...................................................................................................................................... 30

SMS ......................................................................................................................................................... 32

Send/Receive ........................................................................................................................................ 32

Saved Drafts ......................................................................................................................................... 33

Sent Messages ...................................................................................................................................... 34

SMS Settings ........................................................................................................................................ 35

Settings page ............................................................................................................................................ 37

General Setup ....................................................................................................................................... 37

IP Address/DHCP Settings .................................................................................................................. 38

Nat Mode .......................................................................................................................................... 39

Relay Mode ...................................................................................................................................... 39

Wireless LAN ...................................................................................................................................... 40

Wireless LAN Security ........................................................................................................................ 41

Telephony ............................................................................................................................................ 43

Security ................................................................................................................................................ 45

Features ................................................................................................................................................ 47

Usage Page ............................................................................................................................................... 48

Support Page ............................................................................................................................................ 49

Troubleshooting ........................................................................................................................53

Technology Overview ...............................................................................................................56

GPS .......................................................................................................................................................... 56

Obtaining a GPS Fix ............................................................................................................................ 56

GPS and BGAN Registration ............................................................................................................... 57

ISDN ........................................................................................................................................................ 57

Dialing and Numbering ........................................................................................................................ 57

PDP Context............................................................................................................................................. 57

Technical Specifications ...........................................................................................................59

Declaration of Conformity .......................................................................................................60

FCC Compliance ...................................................................................................................................... 60

EU RoHS (Restriction of Hazardous Substances) Directive ................................................................... 61

EU WEEE (Waste Electrical and Electronic Equipment) Directives ...................................................... 61

Glossary .....................................................................................................................................62

Application Note – Phone/Fax .................................................................................................65

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Safety

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Understanding safety alert messages

DANGER indicates a potentially hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in serious injury.

CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.

Messages concerning personal injury

Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury or in some cases possible death, read and comply with all safety alert messages.

The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in personal injury or in some cases death, as explained below. Each of these signal words indicates the severity of the potential hazard.

Messages concerning property damage

NOTICE is used for messages concerning possible property damage, product damage or malfunction, data loss, or other unwanted results—but not personal injury.

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Safety symbols

Warning Potential Radio Frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury.

Warning Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid personal injury.

Danger Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death.

Warnings for Satellite Terminal

Do not stand in front of the Antenna This

device emits radio frequency energy. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter or more from the front of the Satellite Terminal antenna.

General Handle your Satellite Terminal with care. The unit is weather resistant per IEC 60529 IP55; however, do not submerge the unit. Avoid exposing your Satellite Terminal to extreme hot or cold temperatures outside the range -25ºC to +60ºC.

Avoid placing the Terminal close to cigarettes,

The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock). If other hazard symbols are used in this document they are identified in this section.

Additional symbols

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open flames or any source of heat. Changes or modifications to the Terminal not

expressly approved by Hughes Network Systems could void your authority to operate this equipment.

Only use a soft damp cloth to clean the Terminal.

To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or covered with foreign material like paint or labeling.

When inserting the SIM, do not bend it or damage the contacts in any way. When connecting the interface cables, do not use excessive force.

In the vicinity of blasting work and in explosive environments Never use the Satellite

Terminal where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use the Terminal while at a petrol filling station. Do not use near fuel or chemicals.

Qualified Service Do not attempt to disassemble your Satellite Terminal. The unit does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment.

Accessories Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury.

Battery Use only a battery approved by Hughes. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Connecting Devices Never connect incompatible devices to the Satellite Terminal. When connecting the Satellite Terminal to any other device, read the device’s User Manual for detailed safety instructions.

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Safety

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Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines:

 Maintain a distance of one meter from the

main antenna front and sides and your pacemaker;

 Refer to your pacemaker product literature

for information on your particular device.

If you have any reason to suspect that interference is taking place, turn off your Satellite Terminal immediately.

Hearing Aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away. Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Terminal. Should interference be experienced, maintain additional separation between you and the Satellite Terminal.

Electrical Storms Operation of the Satellite Terminal during electrical storms may result in severe personal injury or death

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Introduction

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Introduction

Overview

The Hughes 9202 Land Portable Terminal is the latest Hughes BGAN product to provide reliable satellite connectivity over the Inmarsat BGAN satellite network. The Hughes 9202 comes in a very small and portable package, and it allows the user to send and receive IP packets via Ethernet and WLAN interfaces. In parallel with the packet data services, the Hughes 9202 supports circuit switched voice and fax calls via standard POTS and ISDN interfaces.

The Hughes 9202 offers you the following features and benefits:

 Small, compact IP terminal with the following interfaces:

o Wi-Fi access point built-in

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Introduction

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o RJ-45 Ethernet port

Term

Definition

Terminal

Satellite Terminal

Terminal Equipment (your computer)

User Terminal/satellite terminal

o RJ-45 ISDN port for voice, 3.1KHz audio and

UDI/RDI data (64Kbps)

o POTS RJ-14 port for voice and fax (default)

 Multi-user capability for sharing a single unit  Selectable Quality-of-Service (QoS) up to 128Kbps

streaming

 Full IP compatibility for Email, file transfer (FTP),

browsing, VPN, etc.

 Cost-effective “always-on” access – charges only for data

sent and received

 UMTS IP-based services  FCC and CE certified  Subscriber Identification Module (SIM) card security

In this document, the following names and abbreviations are used to identify the Satellite Terminal and your computer.

About this User Guide

Package Contents

This user guide contains the most up-to-date information available on this product, on the date it was generated. It is focused on the specific information needed to operate the Hughes 9202 Land Portable Terminal.

For information on using LaunchPad, please refer to the

Inmarsat website where a copy of the ‘Inmarsat LaunchPad Guide’ can be downloaded:

http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx?l anguage=EN&textonly=False

When you unpack the Hughes 9202 Land Portable Terminal Kit package, you will find the following:

 Hughes 9202 terminal

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Minimum System Requirements for Laptop/PC

 AC/DC power adapter  Ethernet cable  Lithium Ion battery

Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN, and Satellite Terminal configuration instructions – you will need these to access the satellite network. Note: The SIM card may also have four (4) MSISDN numbers associated with it for various ISDN services:

 4K Voice  3.1KHz Audio/Fax  64K UDI data  56K RDI data

These are the minimum computer system requirements for successful interface with the Satellite Terminal:

Getting Started

 Internet Browser: Microsoft Internet Explorer (IE7 or IE8),

Mozilla or Safari.

 PC Support for Ethernet or WLAN (802.11b or b/g).  100 MB of free hard disk space if using LaunchPad. Only

LaunchPad version 5.0.1 or newer supports the 9202.

This guide is the simplest and quickest way to connect to the BGAN network. If you are a first time user, you will be guided through the procedure for powering up your terminal, obtaining a GPS fix, connecting your computer to the terminal and registering with the BGAN network. You are then ready to start using voice and broadband services.

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Using the Hughes 9202

Setup

Install the USIM card supplied by your service provider in the battery compartment.

Install the battery in the terminal unit and then charge using the supplied AC/DC converter.

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Quick start

Power on the unit by pressing the power button for at least 2 seconds.

Since the Hughes 9202 terminal is a portable device, you must first obtain a GPS fix and point the terminal to the satellite before setting up a data connection with the network.

You can use the LCD display to aid in pointing as described in Using the LCD and Keypad on Page 11.

The top line gives the compass bearing and elevation angle of the closest satellite.

Use the signal quality bar and numeric display on the lower line to help point the UT to the satellite. While in pointing mode, you may also activate the audio pointing aid by a long press of the audio button on the right.

Once you have accurately pointed the unit to the satellite, exit pointing by a long press of the Back button. The unit will now attempt to register with the satellite network.

Once the unit has registered and is Circuit Switched (CS) and Packet Switched (PS) Attached, you can create a data connection from the menu by pressing the Accept button.

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Web UI quick start

Alternatively, you can connect a computer and use the Hughes 9202’s internal web server. From your terminal equipment (e.g. PC), enter 192.168.128.100 as the URL to access the Hughes 9202’s home page. (See Using the Web UI starting on page 21 for more details.)

 The Terminal Status page gives you all the information you

need to point and register with the network. Once you have a GPS fix and are pointed to the satellite as best you can, click on the Register with Network button to start the registration process.

 Once you are registered and CS and PS Attached, you can

then select the Quality of Service (QoS) for your data connection by choosing either the Standard or Streaming connection.

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Connecting the terminal to the computer

Connecting by Ethernet

You can connect your computer to the 9202 with one or more of the following interfaces

 Ethernet  WLAN  Integrated Services Digital Network (ISDN)

 During initial setup, the terminal can only be configured

using an Ethernet connection. Once the terminal has been configured, all interfaces (Ethernet, WLAN and ISDN) can be used for data transfer depending on the service required.

Your computer must be configured to support your chosen connection method. Refer to the documentation supplied with your computer for details.

Connecting by WLAN

To connect the Hughes 9202 terminal to a device using Ethernet:

 Connect an Ethernet cable to your device’s Ethernet port,

and insert the other end of the connector into the Ethernet port on the 9202.

If you have not previously used the 9202’s WLAN interface, it has to be enabled from the internal Web UI, keypad or LaunchPad with your computer connected to the 9202 using the Ethernet interface.

 WLAN Power: The default is off, which disables the

WLAN feature.

 SSID (network name): The default is “Hughes 9202”, but

you can change it to whatever you want.

 Channel Number: This controls the radio channel number (1

through 11) used by the access point. To meet FCC regulations, channels 12 to 14 are not supported.

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WEP Security

As you are configuring the WLAN, you can enable the Wireless Encryption Protocol (WEP), MAC address filtering, and no SSID broadcast features for added security.

Once the WLAN is “Enabled” and configured, any device with

a WLAN interface can detect the 9202’s WLAN SSID, and connect to it automatically.

 WEP Protection Status: Check the box to “Enable” the WEP

for added security. Encryption Level: 64 or 128 bit WEP encryption can be enabled.

 WEP Key: You can define the WEP key or use the default

WEP key, which is formulated using the IMEI number of the terminal (e.g. IMEI number + 123456789AB).

 Hexadecimal 128-bit: Requires 26 characters.

Recommended

 Hexadecimal 64-bit: Requires 10 characters

 SSID Broadcast: For added security you can choose not to

broadcast your SSID.

 MAC Filtering: For added security, check the box to

“Enable” MAC Filtering. You can define up to 10 MAC

addresses that are allowed to connect to your WLAN.

To determine the MAC address of a PC, go to a DOS prompt and type ipconfig/all.

For Mac OS X, under the Apple Menu go to System Preferences -> Network and Show Airport. The Airport Id is the MAC address. Alternatively, go to About this Mac -> More Info -> network, and select Airport.

When WLAN is enabled, unauthorized users may be able to access your BGAN service. If WEP is enabled, you must provide other WLAN users with the WEP key in order for them to connect to the terminal. You can go to the Manage Connections page on the Web UI to see what computers are actually using the BGAN service.

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Connecting by ISDN

The terminal is set to Analog telephony by default, so in order to use ISDN you first have to enable it through the Web UI or the user interface menu.

To do this from the menu, press the Select button until you see Connect. Press the Scroll button until you see Configure, then press the Select button to select Configure. Press the Scroll button until you see Telephone, then press the Select button. Press the Scroll button until you see ISDN and then press the Select button. ISDN should now stop blinking, indicating that it has been enabled. A reboot is required for the change to take effect.

Alternatively, configure ISDN from the Telephony page of the Web UI.

Connect an ISDN cable to your computer’s or phone’s ISDN

port, and insert the other end of the connector into the Terminal’s ISDN port.

To dial, prefix an international number with 00 and terminate it with #. For example, to dial a number in the USA, enter: 0018005551234# (00 + Country code + phone number +#). For the UK dial 00442077281000#.

Connecting by RJ-11

To receive incoming calls, you must configure your ISDN device with the MSN (Multiple Subscriber Number) of the service it supports. See the Telephony section on page 43 for information on configuration of MSNs. To configure the MSN in your ISDN device, refer to the user guide of your ISDN device.

The RJ-14 port is active by default, but if ISDN has been configured, you must switch it back to analog to use the RJ-14 port for analog telephony. You can do this from the menu or the Telephony page of the Web UI.

You can connect an analog phone directly to the RJ-14 port with an RJ-11 cable to make voice calls.

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Coverage Map

If you wish to use the fax port you must connect an RJ-14 connector that breaks out the two RJ-11 ports into Line 1 and Line 2. You can then connect to port 2 to access the 3.1k service for fax (see Application Note at end of User Manual).

To dial, prefix the international number with 00 and terminate with #. For example, to dial a number in the USA, enter: 0018005551234# (00 + Country code + phone number+ #)

RJ-11 and ISDN handsets cannot be used at the same time. You must configure the 9202 to ISDN or analog telephony mode.

When switching between ISDN and analog telephony modes, the 9202 must be rebooted.

The Inmarsat BGAN service is operated with 3 satellites as shown below. The Hughes 9202 terminal will perform best in areas where the elevation (or “look”) angle is 20 degrees above horizontal or higher, but the terminal can operate down to 5 degrees of look angle.

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Using the LCD and Keypad

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Using the LCD and Keypad

Button Name

Short Press

Long Press

User / WiFi

Selects the user to display

Turns WiFi on/off

Back / Cancel

Up one level in menu

Exit pointing; Cancel to top menu

Accept / Power

Enters menu and confirms selection

Power on/off

Scroll / Audio

Scrolls through a menu or screen message

Audio on/off

LCD Display and Keypad

The 9202 terminal has an LCD display that provides status information about the terminal. It has a four button keypad that allows you to control the operational features of the terminal without the need of a PC or a browser. It also includes control of an audible pointing aid integrated into the terminal.

The figure below shows the layout of the LCD and keypad.

Terminal Buttons

The UT provides four buttons for the user. Each button has two primary functions, one invoked with a short press and the other invoked with a long press. The top icon associated with a button is the long press function. The bottom icon associated with a button is the short press function.

A “short press” is any keystroke less than two seconds. A “long press” is any keystroke that is two seconds or greater.

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LCD Status Display

Pointing mode display

An “extra long press” of more than five seconds of the power

button will cause a hardware enforced power down. All buttons start or restart the backlight time period, even if they

have no function in the current context.

By default, at power up the LCD shows the pointing display. The top line alternates between “Pointing” and the compass bearing and elevation angle of the closest satellite. In the picture below, the satellite bearing is South-Southeast (SSE) and the elevation angle to the satellite is 46 degrees.

The lower line displays the received signal quality, both graphically and as a number of dBs. In pointing mode typical values are 47 to 52.

Audible pointing indicator

A buzzer provides an audible representation of the signal quality during antenna pointing. When turned on, the indicator emits pointing tones that increase in tempo and pitch as the signal strength increases. If the satellite is not found, one tone is followed by a pause. The indicator always defaults to off when the unit powers on.

Use a long press of the Audio button to toggle the audio pointing indicator on and off.

Exit Pointing and Registering with the network

Once you have accurately pointed the unit to the satellite, exit pointing by a long press of the Back button. This will cause the

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Using the LCD and Keypad

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Idle mode display

unit to attempt to register with the BGAN network (note: if audible pointing tones were enabled during pointing, they will automatically turn off once you attempt to register).

Once the unit exits pointing, it will automatically attempt to register with the network. During this operation it displays “Registering” on the upper line of the LCD.

Once it registers and is ready for PDP contexts, it displays “Ready” on the upper line.

Once it is ready for voice calls, it displays the globe icon (see below).

If user equipment is connected (via Ethernet or Wireless LAN), the lower line will display “ADDR:” plus the last octet of the IP address of the currently selected user terminal. If multiple devices are attached, you can select the others by pressing the user button.

Connection mode display

The signal quality is shown as a number in the right corner of the lower line; typical values in idle mode are 53 to 58.

When a PDP context is active, the type of connection is displayed on the upper line: “Standard”, “Stream 32k”, etc.

The lower line displays the “ADDR:” information and the current signal level as described above.

While in an active PDP context, typical signal level values are 66 to 71. However, if no data is sent or received for 90 seconds, the unit will return to the regional beam and the signal quality will drop to the idle mode range of 53 to 58.

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Status messages

Display

Description

HUGHES 9202

On screen during power up

Powering Off

Displayed while the 9202 is powering down

Too Hot

Unit is too hot; if not corrected, a temporary thermal shutdown may occur

Battery Hot

Battery is too hot; reduce temperature or turn off unit to avoid damage to the battery

SIM Error

SIM communication error

No SIM

No SIM is detected in the UT

SIM Blocked

The SIM is blocked due to too many SIM PIN attempts. Enter the PUK via the Web UI or LaunchPad to clear

Enter PIN

A SIM PIN code is needed (this can be entered via the front panel buttons)

# tries left

# of SIM PIN attempts left before the SIM is blocked

Fault {code/text}

A hardware fault exists preventing normal operation. Scrollable text is displayed. Use the right button to view the scrollable text.

{quick text}

Special messages displayed for ~15 seconds or until the next button press, see Table 3 for the list of possible messages.

Pointing

In pointing mode, this message alternates with satellite bearing and elevation on a 3 second cycle

Registering

Displayed during the registration process

GPS Old

GPS is too old, obtain a fresh GPS location

Ready

Registration was successful and the unit is PS attached

Standard

Standard (best effort) PDP context is active

Stream {rate}K

Streaming PDP context is active. Streaming rate is listed: {rate} = 32/64/128

Conn Fail: {code/text}

A problem occurred during context activation. Scrollable text is displayed. Use the right (scroll) button to view the scrollable text for more information. Press the left (user) button to clear the message. This can be caused by service subscription problems, using the wrong APN or invalid APN username/password. Check the APN and username/password on the Web UI. Failing that, contact your service provider to check the subscription.

The upper level of the LCD is used for status messages and menu items. Status messages are listed below.

Table 1: Status Messages

Examples:

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Menu Navigation

From the status display, a short press of the Accept button takes the display to menu mode and displays the first of a circular list of menu items. The menu structure is shown in Table 2 below.

Use the scroll button to scroll between options and the accept button to select options. A short press of the Back button takes the user up one level in the menu and a long press exits the menu system and returns to the status display.

The status display is the default display, so after 30 seconds of inactivity while in the menu system the unit reverts to the status display.

Pressing the Accept button in the menu takes the display to the sub-menu for that option, or, at the lowest level, it selects the menu option, if applicable. When entering a submenu containing a list of parameter values/choices, such as connection types, the currently set choice is displayed.

Alternative parameters values can then be accessed by pressing the Scroll button; these flash until selected, and then remain on and steady to confirm they have been selected.

Note that configuration and status information shown in the menu context refers to the currently selected user TE. The user can change the selected user TE while in the menu system via the User button. This changes the displayed menu item as needed to reflect the newly-selected TE.

The terminal is set to Analog telephony by default, so in order to use ISDN you have to enable it through the Web UI or the user interface menu.

Alternatively, configure ISDN from the Telephony page of the Web UI.

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Hughes 9202 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual