Huawei E3131s Faq

Huawei E3131s Data Card FAQ

文档密级：内部公开

2012-8-31

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Huawei E3131s Data Card FAQ

Q：Which OS can E3131s Data Card support?
A: Windows XP SP2/SP3, Windows Vista SP1/SP2, Windows 7, Mac OS X 10.5 and

10.6 with latest upgrades

Q: When E3131s Data Card is connected to computer, how can
I confirm that it has been identified?
A: The device-manager can confirm that:

1. Open control panel, select capability and maintenance.

2. Select system

3. Open the hardware, select device-manager

4. Unfold the Modem and ports. Confirm that if there are 3G Modem, 3G

Application Interface and 3G PC UI Interface. These devices show whether
the E3131s Data Card has been identified.

Q: The computer cannot find any new hardware when E3131s
Data Card is connected to PC, then what should I do?
A:

1. Switch to another USB port.

2. If you’ve switched to another USB port, but the computer still cannot find any

new hardware, please contact local operator or agent to change your E3131s Data
Card.

Q: When E3131s Data Card is connected to PC, the system
identifies the virtual CD-ROM and installs the dashboard, but
the computer cannot find any new hardware, then what
should I do?
A:

1. First check that the device-manager has identified USB Mass Storage but no
Modem device.

Huawei E3131s Data Card FAQ

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2012-8-31

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2. Use the devsetup.exe which you can find in the Drivers folder to map the modem a
port.

Q: When E3131s Data Card is connected to the computer, the
system identifies the virtual CD-ROM and installs the
dashboard, and the computer finds new hardware, but if you
choose auto search drivers, the computer cannot install the
drivers. What should I do?

Huawei E3131s Data Card FAQ

文档密级：内部公开

2012-8-31

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A:

1. Re-plug E3131s Data Card, when the computer finds new hardware, select the

right path in manual to install. The folder is Drivers folder included in
dashboard folder.

2. And also you can use the driverUninstall.exe to uninstall the drivers and then

use driversetup.exe to install the drivers.

Q: When I connect the E3735 Data Card with computer, why
the dashboard cannot start automatic?
A:
During the Windows XP and Windows 2000, Click the Start  Run, and enter the

gpedit.msc to open the Group policy. Please check whether the Turn off Autoplay was
disabled. You can set the Turn off Autoplay enabled or not configured in the
properties.

Huawei E3131s Data Card FAQ

文档密级：内部公开

2012-8-31

华为机密，未经许可不得扩散

第 4 页, 共 11 页