Huawei CLOUD User Manual

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HUAWEI CLOUD Marketplace

User Guide

Issue 01

Date 2021-01-13

HUAWEI TECHNOLOGIES CO., LTD.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice

The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specied in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every eort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied.

HUAWEI CLOUD Marketplace User Guide Contents

1 Support You May Need.......................................................................................................... 1

2 HUAWEI CLOUD Marketplace Terms.................................................................................. 2

3 Product Purchase..................................................................................................................... 3

3.1 Purchasing a Product............................................................................................................................................................. 3

3.2 Upgrading a Product.............................................................................................................................................................. 6

4 Product Use............................................................................................................................... 9

4.1 Using an Image........................................................................................................................................................................ 9

4.2 Using a SaaS Product.......................................................................................................................................................... 13

4.3 Using a License...................................................................................................................................................................... 15

5 Service Supervision............................................................................................................... 16

5.1 Supervising Services of License Products......................................................................................................................16

6 After-Sales Support...............................................................................................................19

7 Renewal Management......................................................................................................... 20

7.1 Manually Renewing a Product......................................................................................................................................... 20

7.1.1 Rules.......................................................................................................................................................................................20

7.1.2 Manually Renewing a Product......................................................................................................................................20

7.2 Auto-Renewal.........................................................................................................................................................................20

7.2.1 Rules.......................................................................................................................................................................................20

7.2.2 Automatically Renewing a Product............................................................................................................................. 21

8 Unsubscription Management............................................................................................. 22

8.1 Unsubscription Rules........................................................................................................................................................... 22

9 Invoice Management............................................................................................................24

10 FAQs....................................................................................................................................... 25

10.1 What is HUAWEI CLOUD Marketplace?.....................................................................................................................25

10.2 What Software and Services Are Provided on the Marketplace?...................................................................... 26

10.3 How Do I Purchase Cloud Applications on the Marketplace?............................................................................ 26

10.4 Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?........................26

10.5 How Do I View Purchased Applications?................................................................................................................... 26

10.6 How Do I Apply for Invoices After Purchasing Products from the Marketplace?........................................ 27

10.7 What Can I Do If I Encounter a Problem When Using a Product?....................................................................27

HUAWEI CLOUD Marketplace User Guide Contents

10.8 How Do I Renew Purchased Applications?................................................................................................................ 27

10.9 What Can I Do If No Applications or Services Meet My Requirements?........................................................ 27

10.10 How Do I Contact a Seller?.......................................................................................................................................... 27

10.11 What Can I Do If I Cannot Contact a Seller?..........................................................................................................28

10.12 Does HUAWEI CLOUD Support Login Through Third-Party Website?.......................................................... 28

10.13 Common Problems About Yearly/Monthly Images.............................................................................................. 28

10.14 Common Problems About Pay-per-Use Images.................................................................................................... 28

HUAWEI CLOUD Marketplace User Guide 1 Support You May Need

1 Support You May Need

For any doubts or problems regarding a product or the purchase process, send an email to the seller email address displayed in the Support Range area on the product details page.

HUAWEI CLOUD Marketplace User Guide 2 HUAWEI CLOUD Marketplace Terms

2 HUAWEI CLOUD Marketplace Terms

Your use of the HUAWEI CLOUD Marketplace is subject to the HUAWEI CLOUD

Marketplace Terms. HUAWEI CLOUD reserves the right to take actions upon any

violations against the terms.

HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

3 Product Purchase

3.1 Purchasing a Product

3.2 Upgrading a Product

3.1 Purchasing a Product

You can quickly purchase application products (including the complete environment for running the application software) on the Marketplace, and use the purchased application software and related services to release your own products. The following section describes how to purchase products on the Marketplace.

Prerequisite

You have registered a HUAWEI CLOUD account and have bound a credit card with the account. For details about how to bind a credit card, see Adding a Payment

Method.

Procedure

The process of purchasing an image application is used as an example.

Step 1 Log in to the HUAWEI CLOUD Marketplace.

Step 2 Select a product.

● Search for the desired product in the search bar at the top of the page.

● Select a category from the drop-down list in the upper left corner of the page, and use the quickly

● Select the desired product on the Popular Applications module.

lters on the displayed category-specic product list page to

nd products.

HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

Step 3 Click a product name to view product details.

HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

Step 4 View the product information, congure product specications, and click Continue

to Submit.

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HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

● (Optional) Click Save to List to add a product to your saved list. Then, you can click My Saved List in the upper left corner of the Marketplace portal to view all the saved products on the My Saved List page. To buy a product in the list, click Buy in the Operation column in the same row as the product. Then you will be redirected to the product purchase page to continue with the purchase.

● To purchase an image application,

1. If no Virtual Private Clouds (VPCs) are available, click Create VPC to create a VPC as

instructed before you purchase the image application.

2. Note that image application fees include fees for images and ECSs.

3. Remember the ECS login account and password.

● To purchase a Software as a Service (SaaS) application,

If the I authorize the seller to use the contact information (

account to create an application management account for product provisioning and use. option is displayed on the product purchase page, you need to select the

option before making the payment. user name of the current account.

xxx

is your mobile number, email address, or IAM

xxx

) of the current

Step 5 Check the order details, select Terms and Conditions, and click Pay Now.

Step 6 Pay the order. The purchase process is completed after the order is paid.

You can view or rate the purchased products on the Purchased Apps page.

----End

3.2 Upgrading a Product

You can upgrade the specications of a purchased SaaS product. The new specications take eect once you have made the payment.

HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

Procedure

Step 1 Go to My Marketplace.

Step 2 In the navigation pane, choose My Marketplace > Purchased Apps.

The Purchased Apps page is displayed.

Step 3 Click View Resource Details in the Operation column of a product.

On the product details page, click Upgrade.

Alternatively, click Upgrade in the Operation column on the Purchased Apps page.

Step 4 On the Upgrade Specication page, specify the specications to be upgraded, for

example, the number of users.

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HUAWEI CLOUD Marketplace User Guide 3 Product Purchase

The upgrade cost cannot be negative.

Step 5 Click Pay Now. After the order has been paid successfully, the specication

upgrade process is completed.

----End

HUAWEI CLOUD Marketplace User Guide 4 Product Use

4 Product Use

4.1 Using an Image

4.2 Using a SaaS Product

4.3 Using a License

4.1 Using an Image

Method 1

Step 1 After the product is successfully purchased, click Console in the upper right corner.

Step 2 In the upper left corner, switch to the region you selected when purchasing the

Marketplace image.

HUAWEI CLOUD Marketplace User Guide 4 Product Use

Figure 4-1 Console page

Figure 4-2 Product purchase page

Step 3 Choose Service List > Computing > Elastic Cloud Server. On the displayed page,

locate the ECS you selected when purchasing the Marketplace image.

Step 4 On the My Marketplace > Purchased Apps page, click View Resource Details in

the Operation column of the row containing the product to go to the product details page, and use the product based on the product guide provided in the Application Information area. If the product guide is not clear, contact the seller using the contact information provided in the Seller Information area.

HUAWEI CLOUD Marketplace User Guide 4 Product Use

----End

Method 2

Step 1 Click Back to ECS List after you successfully pay for the order, or go to the

Marketplace homepage, hover the mouse over the username in the upper right corner, and choose My Marketplace Apps from the drop-down list. The My

Marketplace > Purchased Apps page is displayed.

Step 2 Locate the purchased product, and click View Resource Details in the Operation

column in the same row. On the displayed page, view the application information, basic information, and seller information of the product.

HUAWEI CLOUD Marketplace User Guide 4 Product Use

Step 3 In the Application Information area, click Go to Console to go to the ECS

console in the region where the ECS is located.

Step 4 Use the product according to the product guide provided on the product details

page. If the description in the product guide is unclear, contact the seller using the contact information provided in the Seller Information area.

HUAWEI CLOUD Marketplace User Guide 4 Product Use

----End

4.2 Using a SaaS Product

Procedure

Step 1 Click Back to marketplace after you successfully pay for the order, or go to the

Marketplace homepage, hover the mouse over the username in the upper right corner, and choose My Marketplace Apps from the drop-down list. The My

Marketplace > Purchased Apps page is displayed.

Step 2 Locate the purchased product, and click View Resource Details in the Operation

column in the same row. On the displayed page, view the application information, basic information, and seller information of the product.

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HUAWEI CLOUD Marketplace User Guide 4 Product Use

You can obtain the login address, username, password, and user guide of the SaaS product in the Application Information area.

Step 3 Use the product according to the product guide provided on the product details

page. If you cannot log in to the product management platform using your account and password, or the description in the product guide is unclear, contact the seller using the contact information provided in the Seller Information area.

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HUAWEI CLOUD Marketplace User Guide 4 Product Use

----End

If you cannot nd the order on the My Marketplace > Purchased Apps page after purchasing a SaaS product, go to the Billing Center > Orders page and check whether the product in the order was successfully enabled. If the product in the order failed to be enabled, the Marketplace automatically unsubscribes from the order. You can contact the seller using the contact information provided on the product details page.

4.3 Using a License

● Completing service supervision

After purchasing a license, view the delivery progress of the license and accept the license on the My Marketplace > Service Supervision page. For details about the service supervision process, see 5.1 Supervising Services of License

Products.

● Contacting the seller

To contact the seller, click the product name to go to the product details page and obtain the seller's contact information.

HUAWEI CLOUD Marketplace User Guide 5 Service Supervision

5 Service Supervision

5.1 Supervising Services of License Products

After purchasing a license, you can view the delivery progress of the license and accept the license on the My Marketplace > Service Supervision page.

Overall Process

You can perform the following operations:

1. After purchasing a license, choose My Marketplace > Service Supervision to

2. After the seller delivers the license

3. After receiving the license

view the service

You do not need to submit additional requests for the license. By default, the service ow status changes to Waiting for the seller to provide the service upon your payment.

the order status changes to Waiting for the user to conrm acceptance. You can view the delivery status of the license on the My Marketplace > Service Supervision page.

> Service Supervision page. Reject the license if it has not been delivered to you or you are not

– After you have rejected the license twice but are still not satised, you

can reject it for one more time or submit an appeal.

ow status.

oine and updates the service ow status,

oine, accept the license on the My Marketplace

satised with it.

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HUAWEI CLOUD Marketplace User Guide 5 Service Supervision

– After you have rejected the license for three times but are still not

satised, you can submit an appeal.

● You can reject the service for a maximum of three times.

● After you submit an appeal, the operations manager of HUAWEI CLOUD Marketplace handles the appeal. If you and the seller agree that the service has been delivered and can be accepted, the operations manager ends the service order changes to Completed.

ow, and the status of the

Procedure

Step 1 Log in to the HUAWEI CLOUD Marketplace homepage and access the My

Marketplace > Service Supervision page.

Step 2 Set search criteria, and click

Conrm Acceptance in the Operation column of the

row containing the target transaction record.

Step 3 If you have received the license and are satised with it, click Accept service.

After the seller delivers the license and updates the service ow status on the Marketplace, you can accept or reject the license, or submit an appeal after you have rejected the license twice.

Step 4 In the displayed dialog box, click OK.

HUAWEI CLOUD Marketplace User Guide 5 Service Supervision

----End

HUAWEI CLOUD Marketplace User Guide 6 After-Sales Support

6 After-Sales Support

The after-sales support for the Marketplace products and services is provided by sellers. If you need after-sales support, Support Range area on the product details page, and contact the seller.

nd the seller contact information in the

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HUAWEI CLOUD Marketplace User Guide 7 Renewal Management

7 Renewal Management

7.1 Manually Renewing a Product

7.2 Auto-Renewal

7.1 Manually Renewing a Product

7.1.1 Rules

You can renew your yearly/monthly subscribed resources. If a resource has entered the grace period or retention period, the renewed period starts from the original expiration time (excluding the grace period or retention period).

For details, see Renewal Rules.

7.1.2 Manually Renewing a Product

You can manually renew a yearly/monthly product when it is about to expire on the Renewals page in the Billing Center. For details, see Manually Renewing a

Resource.

For details about how to set a renewal date, see Setting a Renewal Date.

7.2 Auto-Renewal

7.2.1 Rules

To prevent resource data from being deleted when a Marketplace product expires, you can enable auto-renewal for yearly/monthly subscriptions. With auto-renewal, the system automatically renews your product before the product expires.

For details, see Auto-Renewal Rules.

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HUAWEI CLOUD Marketplace User Guide 7 Renewal Management

Application Scope

Auto-renewal applies to yearly/monthly subscriptions to the following Marketplace products:

● Images

● SaaS products

● Licenses

7.2.2 Automatically Renewing a Product

Auto-renewal is supported for certain yearly/monthly products. To enable it, perform the following steps:

log in to the Billing Center, go to the Renewals page, and enable auto-renewal for the purchased products. For details about how to enable the auto-renewal function, see Automatically Renewing a Resource.

● For how to modify auto-renewal congurations, see Modifying Auto-renewal.

● For how to disable auto-renewal, see Disabling Auto-renewal.

NO TICE

HUAWEI CLOUD Marketplace User Guide 8 Unsubscription Management

8 Unsubscription Management

8.1 Unsubscription Rules

If a Marketplace invoice has been issued, you can unsubscribe from the product only after the invoice is returned.

Unsubscription Rules

Table 8-1 Unsubscription rules

Produc t Type

Images N/A ● The unsubscription rules for

Warranty Period

Rule Description Unsubscription

Limit

Unlimited image products on the Marketplace are the same as those for products and services on HUAWEI CLOUD. For details, see

Unsubscription Rules.

NOTE

You can unsubscribe from a Marketplace image product on the Billing Center >

Unsubscriptions and Changes page.

● Pay-per-use resources cannot be unsubscribed.

HUAWEI CLOUD Marketplace User Guide 8 Unsubscription Management

Produc t Type

SaaS produc

Warranty

Rule Description Unsubscription

Period

N/A SaaS products cannot be

unsubscribed from.

LicensesN/A Licenses cannot be

unsubscribed from.

Limit

N/A

HUAWEI CLOUD Marketplace User Guide 9 Invoice Management

9 Invoice Management

You can issue invoices in Billing Center after you purchase products.

Procedure

Step 1 Log in to HUAWEI CLOUD and go to the Billing Center.

Step 2 Choose Invoices from the navigation pane on the left to access the Invoices page.

Step 3 Submit an invoice application and view the application status. For details, see

Issuing Commercial Invoices.

----End

HUAWEI CLOUD Marketplace User Guide 10 FAQs

10 FAQs

10.1 What is HUAWEI CLOUD Marketplace?

10.2 What Software and Services Are Provided on the Marketplace?

10.3 How Do I Purchase Cloud Applications on the Marketplace?

10.4 Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?

10.5 How Do I View Purchased Applications?

10.6 How Do I Apply for Invoices After Purchasing Products from the Marketplace?

10.7 What Can I Do If I Encounter a Problem When Using a Product?

10.8 How Do I Renew Purchased Applications?

10.9 What Can I Do If No Applications or Services Meet My Requirements?

10.10 How Do I Contact a Seller?

10.11 What Can I Do If I Cannot Contact a Seller?

10.12 Does HUAWEI CLOUD Support Login Through Third-Party Website?

10.13 Common Problems About Yearly/Monthly Images

10.14 Common Problems About Pay-per-Use Images

10.1 What is HUAWEI CLOUD Marketplace?

HUAWEI CLOUD Marketplace is an online store. HUAWEI CLOUD cooperates with independent service vendors (ISVs) to provide users with various application products, including applications, operating environment, bandwidth, and ECS resources. You can quickly purchase suitable application products on the Marketplace (including the complete environment for running the application software), and use the purchased application software and services to release your own products.

The HUAWEI CLOUD Marketplace consolidates upstream application services in the cloud service ecosystem to provide you with high-quality and convenient application solutions, thereby promoting healthy development of the ecosystem.

HUAWEI CLOUD Marketplace User Guide 10 FAQs

You can register with the Marketplace with a few clicks, and obtain a set of ECS resources and precongured application software to meet your requirements. The system automatically starts the precongured software. You only need to focus on your own business to save time, energy, and costs on resource procurement and software deployment. The only thing you need to do for software usage is to pay for the orders. You can choose hourly, monthly, or yearly billing mode to reduce your costs.

10.2 What Software and Services Are Provided on the Marketplace?

Images, consulting services, SaaS, and license products are released collaboratively by HUAWEI CLOUD and sellers on the Marketplace, which include but are not limited to:

● Infrastructure software (running environment, databases and cache memory, content management, system administration, big data analytics, and storage and backup)

● Business software (business intelligence, application, customer relationship management (CRM), e-commerce, and project management)

● Developer tools (internet middleware, application development, issue and bug tracking, log analysis, source control, and testing)

nancial services, enterprise

10.3 How Do I Purchase Cloud Applications on the Marketplace?

For details on how to purchase cloud applications on the Marketplace, see 3.1

Purchasing a Product.

10.4 Why Can't I Use the Pay-per-Use or Yearly/ Monthly Billing Mode for Certain Products?

Sellers decide how their products are billed. HUAWEI CLOUD Marketplace advises sellers to provide a wide range of billing options. However, some products can use only a certain billing mode due to their

specic attributes.

10.5 How Do I View Purchased Applications?

1. Log in to the HUAWEI CLOUD Marketplace.

2. Hover the mouse over the username in the upper right corner of the page, and click My Marketplace Apps from the drop-down list.

The Purchased Apps page is displayed.

3. View the purchased apps.

HUAWEI CLOUD Marketplace User Guide 10 FAQs

10.6 How Do I Apply for Invoices After Purchasing Products from the Marketplace?

Log in to Billing Center. In the navigation pane, choose Contracts and Invoices > Invoices to submit your invoice requests. For details, see Issuing Commercial

Invoices.

10.7 What Can I Do If I Encounter a Problem When Using a Product?

Contact the seller for after-sales technical support.

If the seller cannot solve the problem or is not available, submit a service ticket on the HUAWEI CLOUD

ocial website.

10.8 How Do I Renew Purchased Applications?

Step 1 Log in to the Billing Center.

Step 2 Click Renewals in the navigation pane, and then renew purchased cloud

applications on the displayed page.

For details about the renewal process, see the Manually Renewing a Resource.

----End

10.9 What Can I Do If No Applications or Services Meet My Requirements?

We apologize for not being able to provide the applications or services you need. Send an email to partner@huaweicloud.com to describe your application requirements. We will come up with the corresponding products as soon as possible.

Email subject: [Marketplace][Requirements][Contact]

Body: application requirements, company name, contact person, phone number, and email address.

10.10 How Do I Contact a Seller?

Click the seller name on the product details page, and email address on the displayed seller information page. You can contact the seller by email.

nd the customer service

HUAWEI CLOUD Marketplace User Guide 10 FAQs

10.11 What Can I Do If I Cannot Contact a Seller?

Submit a service ticket on the HUAWEI CLOUD ocial website.

10.12 Does HUAWEI CLOUD Support Login Through Third-Party Website?

HUAWEI CLOUD does not support login through third-party website.

10.13 Common Problems About Yearly/Monthly Images

What Are the Pricing Plans for Yearly/Monthly Images?

Yearly/Monthly images can be billed in yearly or monthly mode depending on the image features and market demands.

Yearly/Monthly images are charged a one-time payment and take immediately upon purchase. You do not have the option to specify the start date of the images.

eect

10.14 Common Problems About Pay-per-Use Images

What Are the

How Are Pay-per-Use Images Billed?

Dierences Between Pay-per-Use and Yearly/Monthly Images?

For pay-per-use images, you do not need to make payments when purchasing them. The system generates bills every hour based on the actual usage and deducts fees from your account balance.

For yearly/monthly images, you need to make payments when purchasing them.

Pay-per-use images can only be purchased along with ECSs.

Pay-per-use images are billed only when they are used on yearly/monthly ECSs that have not expired or pay-per-use ECSs that are not suspended.

You pay for the duration you use the images. Prices are calculated by hour, and no minimum fee is required.

What Are the Circumstances in Which Billing for Pay-per-Use Images Will Be Stopped?

Pay-per-use images will not be charged in the following circumstances:

● The ECSs on which the images run are deleted.

● The ECSs on which the images run start to use the images of another product.

HUAWEI CLOUD Marketplace User Guide 10 FAQs

● The ECSs on which the images run are suspended because the images or instances are in arrears.

Can I Purchase Yearly/Monthly Images of the Same Product After Purchasing Pay-per-Use Images?

Yes. You can purchase required yearly/monthly images on the product details page.

How to Charge for Replacing the ECS System Disk Using Marketplace Images Within One Hour?

If you replace an ECS system disk using another image, you need to pay the hourly fee for the two images. (Part of an hour is charged as a full hour.)

If you replace an ECS system disk using the same image, you need to pay the hourly fee for this image.

Huawei CLOUD User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Support You May Need

2 HUAWEI CLOUD Marketplace Terms

3 Product Purchase

3.1 Purchasing a Product

3.2 Upgrading a Product

4 Product Use

4.1 Using an Image

4.2 Using a SaaS Product

4.3 Using a License

5 Service Supervision

5.1 Supervising Services of License Products

6 After-Sales Support

7 Renewal Management

7.1 Manually Renewing a Product

7.2 Auto-Renewal

7.1.1 Rules

7.1.2 Manually Renewing a Product

7.2.1 Rules

7.2.2 Automatically Renewing a Product

8 Unsubscription Management

8.1 Unsubscription Rules

9 Invoice Management

10 FAQs

10.1 What is HUAWEI CLOUD Marketplace?

10.2 What Software and Services Are Provided on the Marketplace?

10.3 How Do I Purchase Cloud Applications on the Marketplace?

10.4 Why Can't I Use the Pay-per-Use or Yearly/ Monthly Billing Mode for Certain Products?

10.5 How Do I View Purchased Applications?

10.6 How Do I Apply for Invoices After Purchasing Products from the Marketplace?

10.7 What Can I Do If I Encounter a Problem When Using a Product?

10.8 How Do I Renew Purchased Applications?

10.9 What Can I Do If No Applications or Services Meet My Requirements?

10.10 How Do I Contact a Seller?

10.11 What Can I Do If I Cannot Contact a Seller?

10.12 Does HUAWEI CLOUD Support Login Through Third-Party Website?

10.13 Common Problems About Yearly/Monthly Images

10.14 Common Problems About Pay-per-Use Images