Huawei CherryPlus Faqs

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Page 1

CherryPlus Smartphone FAQs

(Outside China)

Issue 01

Date 2015-01-14

Huawei Device Co., Ltd.

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CherryPlus Smartphone FAQs (Outside China) Contents

Proprietary and Confidential

Contents

1 Basics .......................................................................................................................................... 1

1.1 Color schemes ............................................................................................................................................................... 1

1.2 Selling points ................................................................................................................................................................ 1

1.3 Overview ...................................................................................................................................................................... 3

1.4 Installation .................................................................................................................................................................... 3

1.4.1 How do I remove the battery cover and take out the built-in battery? ....................................................................... 3

1.4.2 How do I install the micro-SIM card and the microSD card? .................................................................................... 4

1.5 Home screens ................................................................................................................................................................ 6

1.5.1 How do I add or delete a home screen? ..................................................................................................................... 6

1.5.2 How do I switch between 2D and 3D home screens? ................................................................................................ 6

1.5.3 Does my phone support the main menu? ................................................................................................................... 6

1.5.4 Can I edit the main menu? ......................................................................................................................................... 8

1.5.5 Can I add a widget to the home screen?..................................................................................................................... 8

1.6 Contacts ........................................................................................................................................................................ 8

1.6.1 How do I create a contact? How do I assign a photo to a contact? ............................................................................ 8

1.6.2 How many contacts can my phone save?................................................................................................................... 9

1.6.3 How do I add a contact to a contacts group? ............................................................................................................. 9

1.7 Messaging ................................................................................................................................................................... 10

1.7.1 How do I change the input method when editing a message? ................................................................................. 10

1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches? ................. 10

1.7.3 How do I forward a message or send a message to multiple recipients? ................................................................. 11

1.7.4 How many Chinese and English characters can be contained in a long message? .................................................. 11

1.7.5 How many messages can be saved on my phone? ................................................................................................... 11

1.7.6 How do I set the SMS center number? .................................................................................................................... 11

1.8 Calls ............................................................................................................................................................................ 11

1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal? ............................................... 11

1.8.2 How do I switch between calls or merge two calls to have a conference call? ........................................................ 11

1.9 Multimedia messaging ................................................................................................................................................ 13

1.9.1 How do I send a multimedia message? .................................................................................................................... 13

1.9.2 What can I do if I can't send or receive multimedia messages? ............................................................................... 13

1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ....... 13

1.9.4 Where are the multimedia message attachments saved? .......................................................................................... 14

1.10 Music ........................................................................................................................................................................ 14

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1.10.1 How are my songs sorted? ..................................................................................................................................... 14

1.10.2 How do I create a playlist? .................................................................................................................................... 14

1.10.3 What playback modes does my phone support? .................................................................................................... 14

1.10.4 How do I play songs in the background and view the lyrics when a song is playing? .......................................... 14

1.11 Camera ...................................................................................................................................................................... 15

1.11.1 If my phone has no microSD card installed, can I shoot photos or videos? ........................................................... 15

1.11.2 Why can't I open some photos or videos on my phone? ........................................................................................ 15

1.11.3 Where are my photos and videos saved by default? Can I change the save location? ........................................... 15

1.11.4 How do I edit a photo or video or add a photo frame? ........................................................................................... 15

1.11.5 Does my phone support HD videos? ...................................................................................................................... 15

1.11.6 Can I disable the shutter sound? ............................................................................................................................ 15

1.11.7 How do I switch between the front and rear cameras? ........................................................................................... 16

1.11.8 What video formats and sizes does my phone support? ......................................................................................... 16

1.11.9 What photo formats and sizes does my phone support? ........................................................................................ 16

1.11.10 How do I switch between shooting modes? ......................................................................................................... 16

1.11.11 Why does my gallery display on the photos I have taken?................................................................................... 16

1.12 Streaming media ....................................................................................................................................................... 16

1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call

ends? ................................................................................................................................................................................. 16

1.12.2 Why can't my phone play some streaming media? ................................................................................................ 16

1.12.3 What may cause poor quality of online streaming media played on my phone? ................................................... 16

1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........ 17

1.13 Bluetooth .................................................................................................................................................................. 17

1.13.1 What files can be transmitted using Bluetooth? ..................................................................................................... 17

1.13.2 How do I send a file using Bluetooth? ................................................................................................................... 17

1.13.3 Why can't my phone be discovered by other Bluetooth devices? .......................................................................... 20

1.13.4 What is the Bluetooth working range? ................................................................................................................... 22

1.13.5 Why can't I pair my phone with other Bluetooth devices? .................................................................................... 23

1.13.6 Can my computer use my phone's data connection through Bluetooth? ................................................................ 23

1.14 GPS navigation ......................................................................................................................................................... 23

1.14.1 What navigation applications does my phone come with? .................................................................................... 23

1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................ 23

1.15 Does my phone support FM radio? If yes, how do I save manually found channels? .............................................. 23

1.16 Can I download themes to my phone? Does my phone support live wallpapers? .................................................... 24

1.17 Does my phone support video calls or video chats? ................................................................................................. 24

1.18 How do I take a screenshot? ..................................................................................................................................... 24

1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback? .............. 24

1.20 Does my phone come with a headset? What line order does my phone support? ..................................................... 25

1.21 What are the preinstalled applications on my phone? ............................................................................................... 25

1.22 What microSD card compatibility tests have been executed on my phone? ............................................................. 25

1.23 Basic functions.......................................................................................................................................................... 26

2 Common settings ...................................................................................................................... 27

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2.1 Email ........................................................................................................................................................................... 27

2.1.1 How do I configure email settings? ......................................................................................................................... 27

2.1.2 Can I view emails when no Internet connection is available on my phone? ............................................................ 28

2.1.3 Does my phone support Gmail? ............................................................................................................................... 28

2.1.4 How do I synchronize contacts and calendar events? .............................................................................................. 28

2.2 Wi-Fi settings .............................................................................................................................................................. 28

2.2.1 How do I connect my phone to a Wi-Fi network? ................................................................................................... 28

2.2.2 What Wi-Fi protocols does my phone support? ....................................................................................................... 30

2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection? ................................................................... 30

2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots? ..................................................................... 30

2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?

.......................................................................................................................................................................................... 31

2.2.6 Why can't I connect to a Wi-Fi hotspot? .................................................................................................................. 31

2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off? .................... 31

2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data

connection? ....................................................................................................................................................................... 31

2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...................................... 33

2.5 How do I set my phone to work as a modem and provide Internet access for computers?......................................... 36

2.6 Tone settings ............................................................................................................................................................... 37

2.6.1 How do I set the phone ringtone? ............................................................................................................................ 37

2.6.2 How do I enable or disable vibration for incoming calls and messages? ................................................................. 37

2.6.3 How do I set a custom audio file as the ringtone or message tone? ......................................................................... 37

2.6.4 Can I set a ringtone for a contacts group? ................................................................................................................ 37

2.6.5 How do I disable touch sounds? .............................................................................................................................. 37

2.7 Languages and keyboards ........................................................................................................................................... 37

2.7.1 How do I change the system language? ................................................................................................................... 37

2.7.2 What can I do if I can't use a newly installed text input method? ............................................................................ 37

2.7.3 How do I change the system font size? .................................................................................................................... 37

2.7.4 What text input methods does my phone support? .................................................................................................. 38

2.7.5 How do I switch to the stroke input method? .......................................................................................................... 38

2.7.6 How do I disable key press vibration? ..................................................................................................................... 38

2.8 Internet access ............................................................................................................................................................. 38

2.8.1 How do I clear my browser's cache and browsing history? ..................................................................................... 38

2.8.2 How do I view a web page in full screen or save a web page to bookmarks? ......................................................... 38

2.8.3 Can I log in to my email account using the browser on my phone? ........................................................................ 38

2.8.4 Can I log in to my online bank account from my phone? ........................................................................................ 38

2.8.5 How do I save an image from a web page? ............................................................................................................. 38

2.8.6 How do I set the home page? ................................................................................................................................... 39

2.8.7 How do I save a web page? ..................................................................................................................................... 39

2.8.8 What can I do if my phone fails to access the Internet? ........................................................................................... 39

2.8.9 How do I turn on or turn off the mobile network? ................................................................................................... 39

2.8.10 How do I view my phone's data service status or disable the data service? ........................................................... 39

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2.8.11 Can I use my phone to access the Internet during a call? ....................................................................................... 40

2.8.12 Are there any restrictions on data services? ........................................................................................................... 40

2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? ................................................................... 40

2.9 Screen lock ................................................................................................................................................................. 40

2.9.1 How do I set a screen unlock PIN? .......................................................................................................................... 40

2.9.2 How do I set the face unlock function?.................................................................................................................... 40

2.9.3 How do I set a screen unlock pattern? ..................................................................................................................... 41

2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock

the phone by sending an email from my Gmail? .............................................................................................................. 41

2.9.5 How do I lock and unlock the screen? ..................................................................................................................... 41

2.10 Alarm ........................................................................................................................................................................ 41

2.10.1 How do I add or remove an alarm? ........................................................................................................................ 41

2.10.2 Will the alarms go off when my phone is powered off? ........................................................................................ 42

2.11 Applications .............................................................................................................................................................. 42

2.11.1 What application formats does my phone support? Is JAVA supported? ............................................................... 42

2.11.2 How do I download third-party applications? ........................................................................................................ 42

2.11.3 Can I change the default installation location for applications? ............................................................................. 42

2.11.4 How do I install, manage, and uninstall applications? ........................................................................................... 42

2.11.5 What can I do if I can't install an application? ....................................................................................................... 42

2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications

customized by my service provider?................................................................................................................................. 43

2.12 Third-party applications ............................................................................................................................................ 43

2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up

my phone's storage? .......................................................................................................................................................... 43

2.12.2 Can I log in to my online bank account from my phone? ...................................................................................... 43

2.12.3 What can I do if some applications do not run after my phone is restarted?.......................................................... 43

2.12.4 What can I do if some applications do not run after my phone screen is locked? ................................................. 43

2.12.5 What can I do if exceptions occur when an application is running? ...................................................................... 43

2.12.6 What can I do if an application runs slowly? ......................................................................................................... 44

2.13 Backup and restoration ............................................................................................................................................. 44

2.13.1 How do I back up and restore contacts? ................................................................................................................ 44

2.13.2 Can I back up my contacts groups? ....................................................................................................................... 44

2.13.3 What data can be backed up on my phone? ........................................................................................................... 44

2.14 Phone Manager ......................................................................................................................................................... 44

2.14.1 What's Phone Manager? ......................................................................................................................................... 44

2.14.2 How do I use Phone Manager? .............................................................................................................................. 44

2.14.3 Does Phone Manager support encryption? ............................................................................................................ 45

2.15 How do I configure the weather settings? ................................................................................................................. 45

2.16 What are the developer options? ............................................................................................................................... 45

2.17 Can I synchronize my phone's date and time with the network? .............................................................................. 46

2.18 Can I use my phone as a USB flash drive? ............................................................................................................... 46

2.19 How do I free up the internal storage space? ............................................................................................................ 46

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2.20 How can I adjust the screen brightness? ................................................................................................................... 46

2.21 Does my phone have key backlight? ........................................................................................................................ 46

2.22 How do I turn on or turn off airplane mode? ............................................................................................................ 47

2.23 How do I restore my phone to its factory settings? ................................................................................................... 47

2.24 How do I enable or disable safe mode? .................................................................................................................... 47

2.25 Does my phone support HDMI? ............................................................................................................................... 47

2.26 Does my phone support TV-out? .............................................................................................................................. 47

2.27 Does my phone support OTG? ................................................................................................................................. 47

2.28 What can I tell from the status indicator? ................................................................................................................. 47

2.29 Can I use other power adapters than the provided one to charge my phone? ........................................................... 48

3 Others ....................................................................................................................................... 49

3.1 How do I save battery power? .................................................................................................................................... 49

3.2 How do I reduce my mobile data usage? .................................................................................................................... 49

3.3 What can I do if my phone runs slowly? .................................................................................................................... 49

3.4 Can I set my customized wallpaper not to stretch? ..................................................................................................... 50

3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................ 50

3.6 Can I scan a QR code using my phone?...................................................................................................................... 50

3.7 Does my phone support 3D acceleration?................................................................................................................... 50

3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? 50

3.9 Can I use my phone for recording? ............................................................................................................................. 51

3.10 Does my phone come with a protective film? ........................................................................................................... 51

3.11 Does my phone support mobile TV? ........................................................................................................................ 51

3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ......................................................... 51

3.13 How are my phone ROM and RAM allocated? ........................................................................................................ 51

3.14 How do I check the available storage space in my phone's storage and microSD card? .......................................... 53

3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down

on the home screen?.......................................................................................................................................................... 53

3.16 How do I move icons in a folder to another screen? ................................................................................................. 53

3.17 How do I view call records? ..................................................................................................................................... 53

3.18 How do I turn on the scientific calculator? ............................................................................................................... 54

3.19 How to I quickly move icons to different home screens? ......................................................................................... 54

3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?

.......................................................................................................................................................................................... 54

3.21 Does my phone support SIM card hot swapping? .................................................................................................... 54

3.22 Why can't audio control of my camera function properly? ....................................................................................... 54

3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen? .................................................... 54

3.24 Why does the calculator still rotate after I set my phone's screen orientation? ......................................................... 55

3.25 Why can't I change the ringtone and vibration settings of my email? ...................................................................... 55

3.26 Why does my phone enter smart cover mode every time I turn on the screen? ........................................................ 55

3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices? ........... 55

3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline? ........................................ 55

3.29 Where can I set a unique ringtone for my messages? ............................................................................................... 55

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3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an

audio clip?......................................................................................................................................................................... 56

3.31 Why can't I enable the backup or restore function? .................................................................................................. 56

3.32 Why can't I move an item using Magnification gestures? ........................................................................................ 56

3.33 Why can't I align icons when I tilt my phone using gesture control? ....................................................................... 56

3.34 Why can't I view the storage taken up by my applications? ..................................................................................... 56

3.35 Why can't I delete the data usage record for the current date? .................................................................................. 56

3.36 Can I improve the positioning accuracy of my phone's weather application? .......................................................... 57

3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages? ..................................... 57

3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? .............................................. 57

3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? .......... 57

3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the

storage device's response is slow with extremely low refresh rates. Why? ...................................................................... 57

3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still

hears an incoming call ringtone. Why? ............................................................................................................................. 58

3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on? ........... 58

3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated? ............................... 58

3.44 Why is the incoming call ringtone volume unstable? ............................................................................................... 58

3.45 How do I use the Cover to turn off function? ........................................................................................................... 58

3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear? ..................................................... 59

3.47 Why is the screen not turned on after I double touch the screen? ............................................................................. 59

3.48 Why can't the screen off gesture be identified sometimes? ....................................................................................... 59

3.49 What can I do if my phone can't be powered on? ..................................................................................................... 59

3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode? ....................... 61

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CherryPlus Smartphone FAQs (Outside China)

1.1 Color schemes

White (black touch panel with a white battery cover) and black (black touch panel with a

Honor brand outside China: Che2

Huawei brand outside China: HUAWEI G735

Specifications.xlsx

The CherryPlus is a mid

3.0 (Android 4.4 supported) and highlights the following:

bit A53 octa

L03/HUAWEI G735

end smartphone developed by Huawei based on EMUI

black battery cover)

1 Basics

Basics

-L11/Che2-L12/Che2-L23

CherryPlus

-L12/HUAWEI G735-

-L23

1.2 Selling points

-range to high-

1. 64-

-core processor to provide powerful performance

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2. Sharp and stable calls

3. ID design by workshops in China and Britain, which is inspired by the robot's orbit in the Castle in the Sky and pays tribute to Hayao Miyazaki

4. Delicate ID details with high precision technology

5. Screen off gesture

6. All-new camera features

7. SmartImage 2.0+Sony/OV second generation BSI 13 MP camera

8. Samsung/OV 5 MP front camera

9. 5.5-inch 720p black waterfall, fully laminated, IPS screen

10. EMUI 3.0, designed with a shared empathy with users to create an easy, elegant, enjoyable, and efficient experience

11. 3000 mAh battery+SmartPower 2.0, 72 hours of continued use

12. DTS audio, integrated speaker, sound hole at a phone side, double silicon microphone noise reduction

Issue 01 (2015-01-14) Huawei

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CherryPlus Smartphone FAQs (Outside China)

1.3 Overview

How do I remove the battery cover and take out the built

The battery cover can be opened while the built

1 Basics

1.4 Installation

1.4.1 battery?

-in battery is irremovable.

-in

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CherryPlus Smartphone FAQs (Outside China)

How do I install the micro

SIM card and the microSD card?

1 Basics

1.4.2

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Note: The battery cover may have the Honor or Huawei logo printed on it. However, its

installation method is the s

card models have one card slot less than dual

1 Basics

ame. Single-

models.

-card

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CherryPlus Smartphone FAQs (Outside China) 1 Basics

1.5 Home screens

1.5.1 How do I add or delete a home screen?

Add

Delete

1.5.2 How do I switch between 2D and 3D home screens?

Your phone does not support 3D home screens.

1.5.3 Does my phone support the main menu?

Yes.

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1.5.4 Can I edit the main menu?

Yes.

1.5.5 Can I add a widget to the home screen?



In File Manger, touch and hold a file and choose Create shortcut from the displayed option menu to add it to the home screen.



Touch and hold a widget and choose Setting shortcut or Contact.

1.6 Contacts

1.6.1 How do I create a contact? How do I assign a photo to a contact?



Creating a contact

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Go to Contacts, touch or to display the contact

editing screen, touch to select a save mode, enter the contact

details, and touch to save the contact.



Touch when the contact is already in your contacts list.



Touch when the contact is not in your contacts list.



Assigning a photo to a contact

Note: You cannot assign photos to contacts saved to the SIM card.

Method 1: Go to Contacts and touch a contact. On the contact details screen, touch to take a photo or choose a photo from the gallery.

1.6.2 How many contacts can my phone save?

1.6.3 How do I add a contact to a contacts group?

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You can save 2000 or more contacts in your phone's internal storage. How many contacts can the SIM card save depends on the SIM card.

Use either of the following methods:



On the contact editing screen, touch Join group and select a group.

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

Go to Contacts, touch Groups, choose a group, and touch to add a member.

1.7 Messaging

1.7.1 How do I change the input method when editing a message?

Create a message, and touch the text field to bring up the onscreen keyboard. The default input method is Huawei Swype. Swipe down on the screen to open the status bar, touch

, and select an input method.

1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches?

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

Go to Messaging and touch a conversation to display all messages in the conversation. Touch and hold the message you want to lock. Choose Menu. From the displayed option

menu, choose Lock.

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

On the Messaging screen, touch and hold the message or conversation you want to delete. From the displayed option menu, choose Delete. You can also touch and hold a message and then select multiple messages or conversations to delete them in batches.

1.7.3 How do I forward a message or send a message to multiple recipients?



To forward a message:

Touch and hold the message, choose Forward from the displayed option menu, enter a recipient, and send the message.



To send a message to multiple recipients:

Create a message, touch , select the desired recipients, and touch Add.

You can send a text message to up to 100 recipients at a time.

1.7.4 How many Chinese and English characters can be contained in a long message?

A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters.

1.7.5 How many messages can be saved on my phone?

A conversation can contain a maximum of 500 text messages or 50 multimedia messages by default. You can set the maximum numbers from Settings.

How many messages can be saved to your phone depends on your phone's available storage space.

1.7.6 How do I set the SMS center number?

On the Messaging screen, choose Advanced > SMS center number, enter the SMS center

number, and touch OK.

1.8 Calls

1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal?

Your phone displays the network signal in the following priority: 4G > 3G > 2G.

If you make a phone call over a 4G network, you phone will turn to receive the 2G or 3G signal. Check whether the 2G or 3G signal is available in your area. If it is not available, move your phone to a place with better signal reception.

1.8.2 How do I switch between calls or merge two calls to have a conference call?

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If you are talking on two calls, you have the options shown in the following figure.

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To switch between the two calls, touch . To merge the two calls, touch

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1.9 Multimedia messaging

1.9.1 How do I send a multimedia message?

1. Go to Messaging and touch .

2. Enter the recipient and write the message.

3. Touch on the left of the text field, then Subject. The message is then converted into a multimedia message.

4. Touch to attach images, audio clips, or videos to the message.

5. Touch Send.

1.9.2 What can I do if I can't send or receive multimedia messages?

You may not be able to send a multimedia message when the network condition or signal reception is poor. You can try sending it again later.



The message is denied by the network (MMS center).

Reason 1: You may not be able to send a multimedia message when the network is busy. Solution: You can try sending it again later.

Reason 2: The recipient number is invalid.

Solution: Check that the recipient number is correct and try again.

Reason 3: The multimedia message exceeds the maximum size (300 KB) allowed by your service provider.

Solution: Delete some content from the multimedia message to make sure that it is smaller than the maximum size, and try again.



Your account balance is insufficient.

You may not be able to send a multimedia message when your account balance is insufficient. Recharge your account and try again.



Your phone is running out of available storage space.

You may not be able to send a multimedia message when your phone's storage is insufficient. Free up your phone's storage space and make sure the available storage space is at least 300 KB.

1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message?

If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your service provider, it cannot be attached to a multimedia message. If an image is too large, it will be automatically compressed before being attached to the message. As a result, the resolution of the image attached to the message decreases.

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1.9.4 Where are the multimedia message attachments saved?

By default, after you receive a multimedia message, the attachment is automatically saved to the data folder, which is invisible to users.

You can save the attachment to the Download folder in the phone storage or the microSD card.

1.10 Music

1.10.1 How are my songs sorted?

Albums: Songs are sorted by album.

Artists: Songs are sorted by artist.

All songs: Songs are sorted by name.

Playlists: You can add songs to the playlists you have created.

1.10.2 How do I create a playlist?

1. Go to Music. Touch Playlists then Create new playlist.

2. Name the playlist and touch Save.

3. In the displayed dialog box, touch OK. Select the desired songs and touch .

1.10.3 What playback modes does my phone support?



Play in order (by default): All audio files in a playlist are played in sequence and stopped after all the files have been played.



Shuffle: All audio files in a playlist are played in a random order and stopped when all the files have been played.



Repeat all songs: All audio files in a playlist are played in sequence and played in sequence again when all the files have been played.



Repeat current song: The current audio file is played repeatedly.

1.10.4 How do I play songs in the background and view the lyrics when a song is playing?



To play songs in the background, touch the back or home key when playing a song.



To view the lyrics when a song is playing:

If the lyrics of a song are saved in the same folder as the song, your phone automatically displays the lyrics while the song is playing. If the lyrics of a song are not saved in the same folder as the song, on the playback screen, slide your finger left to display the lyrics.

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1.11 Camera

1.11.1 If my phone has no microSD card installed, can I shoot photos or videos?

Yes.

1.11.2 Why can't I open some photos or videos on my phone?



The phone does not support the file format.



The phone memory is insufficient.



The file is damaged.



The file is copyright-protected (for example, a .dcf file).



The phone does not have sufficient resources. Close some running third-party applications and try again.



An unknown error occurred in the camera or the phone's OS. This is a rare case. Restart the phone and try again.

1.11.3 Where are my photos and videos saved by default? Can I change the save location?

On the viewfinder, touch in the upper right corner of the screen, then to display the settings menu, touch Preferred save location, and then select the microSD card or phone's internal storage as the preferred save location.



When the save location is your phone's internal storage, you can touch File Manager > Internal > DCIM > Camera to view your photos and videos.



When the save location is the microSD card, touch File Manager > SD card > DCIM > Camera to view your photos and videos.

1.11.4 How do I edit a photo or video or add a photo frame?



To edit a photo: In gallery, touch a photo to view it, touch the edit icon below the photo, and then you can rotate or cut the photo.



Videos cannot be edited.



You cannot add photo frames.

1.11.5 Does my phone support HD videos?

Yes. Your phone supports 1080p HD videos at 30 fps.

1.11.6 Can I disable the shutter sound?

Yes.

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1.11.7 How do I switch between the front and rear cameras?

On the viewfinder, touch on the top of the screen to switch between the front and rear cameras.

1.11.8 What video formats and sizes does my phone support?

Your phone supports the MPEG-4 format. The size of a recorded video depends on the available storage space in your phone.

1.11.9 What photo formats and sizes does my phone support?

The photo format of your phone is JPG by default. The size of a photo depends on the current image resolution and shooting mode.

1.11.10 How do I switch between shooting modes?

On the viewfinder, swipe left and right to switch between shooting modes.

1.11.11 Why does my gallery display on the photos I have taken?

Touch List at the bottom of the gallery to view photos from other folders.

1.12 Streaming media

1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends?



Your phone stops playing streaming media when you have an incoming call.



Your phone resumes playing the streaming media after the call ends.

1.12.2 Why can't my phone play some streaming media?



The file format is not supported.

Your phone supports the following audiovisual encoding formats and file formats:

− Video encoding: MPEG-4, H.263, and H.264

− Audio encoding: AAC, AMR-NB, AAC+, and MIDI

− File formats: 3GP and MPEG-4



The network connection is unstable.



Your phone does not have sufficient storage.

1.12.3 What may cause poor quality of online streaming media played on my phone?



The source streaming media is of poor quality.



The network connection is poor.

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

Your phone's hardware may be faulty, for example, the display is damaged. To check whether your phone's hardware is faulty, play a local video for comparison.



Your phone's available memory is insufficient.



The CPU usage is high.



Too many applications are running.



The power saving mode is not set to normal.

1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space?

No. When playing and downloading online streaming media, your phone uses its RAM rather than the storage space.

1.13 Bluetooth

1.13.1 What files can be transmitted using Bluetooth?

Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth.

1.13.2 How do I send a file using Bluetooth?

To share an audio clip, a photo, or a video, touch and hold the file in Gallery, and touch Share then Bluetooth to send the file.

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To share a web page, open it, and touch Menu > Share page > Bluetooth.

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To share a contact, go to Contacts, select the contact, and touch Menu > Share contacts > Bluetooth.

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Why can't my phone be discovered by other

Bluetooth has been turned off on your phone.

Solution 1: Go to

Bluetooth

1 Basics

1.13.3 devices?



Settings

and turn on Bluetooth.

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Solution 2: Turn on Bluetooth from the notification panel.

1 Basics

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Bluetooth is turned on, but your phone is not set to be visible to other

: Go to

What is the Bluetooth working range?

The working range is 10 meters.

devices.

, and touch your phone's name (generally in

devices.

1 Basics



Solution the first line).

Settings

, touch

Bluetooth

1.13.4

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1.13.5 Why can't I pair my phone with other Bluetooth devices?

Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and PBAP. If the pairing device also supports these profiles but fails to be paired with, see the following solutions:



Your phone cannot detect other phones.

Solution: Check that your phone has Bluetooth turned on and is set to be visible.



Your phone cannot detect a Bluetooth headset.

Solution: Check that the headset is set to be visible. For details about how to configure the headset, see the headset's user guide.



Your phone cannot send files to another phone.

Solution: Check that the phone to be paired with can receive files and supports the format of the file to be sent.

1.13.6 Can my computer use my phone's data connection through Bluetooth?

Yes. You can set up a connection between your computer and phone using Bluetooth. The computer can then use your phone's data connection to access the Internet. You can also connect your phone to other Bluetooth-capable devices and play games together.

Your phone supports Bluetooth games. The method of using this function varies with the third-party games. General steps are as follows:

1. Open the game and search for other Bluetooth-capable devices.

2. Pair your phone with another device.

3. Start the game.

1.14 GPS navigation

1.14.1 What navigation applications does my phone come with?

Your phone comes with Baidu Map.

1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?



If you are using the phone indoors, bring the phone to an outdoor area.



If you are using the phone outdoors, make sure you are not in a built-up area because high buildings block the satellite signals.

1.15 Does my phone support FM radio? If yes, how do I save manually found channels?

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Yes, your phone supports FM radio.

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Turn on the channel you want to save, touch below the current frequency to save the channel.

1.16 Can I download themes to my phone? Does my phone support live wallpapers?

You cannot download themes to your phone, but your phone supports live wallpapers.

1.17 Does my phone support video calls or video chats?

Your phone does not support video calls, but it comes with a front camera, and you can install third-party applications for video chats.

1.18 How do I take a screenshot?

When the screen is not locked, simultaneously press the power and volume down buttons for 2 seconds to take a screenshot.

1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback?

Your phone is not preinstalled with any flash players.

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To download a flash player, go to Google's Play Store or any video websites that require the support from flash players.

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(Single-Card, Sold Outside China) Preinstalled Applications.xlsx

1.20 Does my phone come with a headset? What line order does my phone support?

The headset coming with your phone adopts the American line order, which is the mainstream line order in the industry.

The headset comes with only one button (the hook button) for you to answer or end a call and play or stop playing music. Your phone supports other headsets with volume up and volume down buttons. Using such headsets, you can also adjust the in-call volume and music volume.

1.21 What are the preinstalled applications on my phone?

The following attachment lists the preinstalled apps.

CherryPlus

1.22 What microSD card compatibility tests have been executed on my phone?

No. Laboratory NO. Manufacturer Capacity Speed class Purchase location

1 02-001 NOKIA 2 GB

2 02-012 Lexar 4 GB Class 4 USA

3 02-015 KingSton 8 GB Class 4 Denmark

4 02-017 SanDisk 4 GB Class 6 Denmark

5 02-028 Hama 8 GB Class 4 Sweden

6 02-031 SanDisk 16 GB Class 4 USA

7 02-035 Transcend 8 GB Class 6 USA

8 02-039 TOPRAM 32 GB Class 4 USA

9 02-048 DANE-ELEC 32 GB Class 2 USA

10 03-022 Apacer 4 GB Class 6 China

11 03-051 Esuninfo 2 GB

12 03-066 Toshiba 32 GB Class 4 China

USA

China

13 03-084 KingSton 32 GB Class 10 China

14 03-086 KingSton 16 GB class 10 China

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No. Laboratory NO. Manufacturer Capacity Speed class Purchase location

15 04-022 Sony 8 GB Class 4 Japan

16 04-036 Toshiba 16 GB Class 10 Japan

17 04-044 Panasonic 16 GB Class 10 Japan

18 05-004 (2) SanDisk 8 GB Class 4 China

19 05-007 PQI 8 GB Class 6 China

20 05-009 PQI 4 GB Class 4 China

1.23 Basic functions

For details, see the CherryPlus Smartphone FAQs (Outside China).xlsx.

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2 Common settings

2.1 Email

2.1.1 How do I configure email settings?



Adding an email account

Go to the home screen and touch Email. An email account can be configured automatically or manually.

− To manually set an email account:

1. On the Account setup screen, enter your email account name and password.

2. Touch Manual setup.

3. Touch POP3 to configure the incoming server settings.

4. Touch Next to configure the outgoing server settings.

5. Touch Next to configure the email receiving settings, such as the inbox refresh frequency.

6. Touch Next to name the account and enter your name.

7. Touch Done to log in to your email and then access the inbox of the email account.

− You can automatically set your email account for certain email service providers only

when the email settings have been preconfigured on your phone. To automatically set an email account:

1. On the Account setup screen, enter your email account name and password.

2. Touch Next to configure the email receiving settings, such as the inbox refresh frequency.

3. Touch Next to name the account and enter your name.

4. Touch Done to log in to your email and then access the inbox of the email account.

For details about email account settings, contact your email service provider.



Sending an email

On the Inbox screen, touch the write email icon, enter the recipient, subject, and email content, and touch Send email.



Deleting an email

Issue 01 (2015-01-14) Huawei

On the Inbox screen, touch an email to view it, or touch to delete it.

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

Removing an email account

On the Inbox screen, touch the menu button. From the displayed option menu, choose Settings. Touch the email account your want to remove. Flick down to the bottom and touch Remove account.

2.1.2 Can I view emails when no Internet connection is available on my phone?

Yes if the emails have been downloaded to your phone.

2.1.3 Does my phone support Gmail?

Yes. Go to Gmail. Enter your Gmail address and password and touch Next to log in.

2.1.4 How do I synchronize contacts and calendar events?

To synchronize contacts, you must log in to at least one Exchange account.

On the Account setup screen, touch Exchange. Obtain the email server's settings from your email service provider's website, configure the settings on your phone, and log in to your Exchange account.

Go to Settings > Accounts, and touch your account and select the data you want to synchronize. Touch the menu button. From the displayed option menu, choose Sync now to synchronize the selected data to your phone.

If the contacts synchronization fails, check that your phone has Internet access and that the email server supports contacts synchronization.

On the Account setup screen,

touch Exchange. Obtain the email server's settings from your email service provider's website, configure the settings on your phone, and log in to your Exchange account.

2.2 Wi-Fi settings

2.2.1 How do I connect my phone to a Wi-Fi network?

1. Go to Settings. Under Wireless & networks, touch Wi-Fi.

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Fi to search for Wi

Fi is turned on, your phone automatically searches for available Wi

Touch a network, enter the password if prompted, and touch

connection is set up, you will be able to use the Wi

. After a

Fi network to access the Internet.

Common settings

2. Turn on Wi-

3. If Wi-

-Fi networks in range.

-Fi networks.

Connect

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2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n.

2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection?

Possible causes are as follows:



The x digital subscriber line (xDSL) connection failed.

If the hotspot (such as a wireless router) your phone connects to accesses the Internet through xDSL and the xDSL connection fails, the Internet connection is unavailable. Check that the xDSL connection is working properly and try again.



A domain name service (DNS) problem occurred.

For example, if you cannot open web pages but can access Google's Play Store, the DNS is not working properly. In this case, on the screen where a static IP address can be set, modify DNS settings.



The websites that the Wi-Fi hotspot can access are restricted.

In this case, your phone cannot be used to browse web pages at those websites.

2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots?

On another device other than your phone, turn on Wi-Fi. If the device can detect the Wi-Fi signal, perform the following:

Issue 01 (2015-01-14) Huawei



Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.



Restart Wi-Fi on your phone.



Restart your phone.

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2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?

If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If is displayed in the upper right corner of the screen, your phone is using a Wi-Fi connection to access the Internet.

2.2.6 Why can't I connect to a Wi-Fi hotspot?



The password you entered is incorrect. Note that the password is case-sensitive.



The Wi-Fi reception is poor.

2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off?

Change the Wi-Fi sleep policy as follows: Touch Settings > Wireless & networks > Wi-Fi. Then touch Advanced settings > Keep Wi-Fi on during sleep, and select Always.

Note: By default, Always is selected for Keep Wi-Fi on during sleep. If the settings are modified, your phone disconnects from the Wi-Fi network when its screen turns off. The following describes the three options of Keep Wi-Fi on during sleep:

Always: The Wi-Fi connection never disconnects.

Only when plugged in: The Wi-Fi connection never disconnects when the phone is charging.

If the phone is not charging, it disconnects a Wi-Fi connection when it has been idle for 3 minutes.

Never (increase data usage): The Wi-Fi connection disconnects when the phone has been idle for 3 minutes.

2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data connection?

Yes.

Choose Settings > Wireless & networks > More > Tethering & portable hotspot > Portable Wi-Fi hotspot.

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After a device connects to your phone over Wi

device using your phone's mobile data connection.

To set the hotspot name and encryption mode, go to

Fi, you can access the Internet from

Fi hotspot settings

Common settings

that

Portable Wi-

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2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet?

Yes.

Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch and hold a hotspot and choose Edit network from the displayed option menu. In the displayed dialog box, select Show advanced options. Touch IP settings and select Static. Enter the IP address (mostly 192.168.1.xxx), gateway address (mostly 192.168.1.1), subnet mask or network mask (255.255.255.0), and domain name (DNS address).

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Common settings

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Common settings

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When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the

Fi, it must wai

time. By specifying a static IP address for your phone, this issue is resolved.

How do I set my phone to work as a modem and

provide Internet access for computers?

On the home screen, touch

Wireless & Networks

USB tethering

On a computer, use HiSuite to install the USB driver for your phone. Right

and choose

When using USB tethering, your phone's

phone cannot provide Internet access for computers.

If the computer provides a wireless network adapter, you can turn on

Wireless & networks

computer can connect to your phone over Wi

available to computers running Windows.

t for the router to assign it a dynamic IP address, which takes

Tethering & portable hotspot

mobile data connection must be turned on. Otherwise, your

on your phone. Then the

Fi to access the Internet. Currently, this function is

Common settings

2.5

Internet over Wi-

2. Go to

3. Touch

Computer

Settings >

Settings.

, and touch

Manage.

> More > Tethering & portable hotspot

Portable Wi

Fi hotspot under

-click

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2.6 Tone settings

2.6.1 How do I set the phone ringtone?

Go to Settings > Devices > Sound > Call ringtone & vibration, and select an audio file you

want.

2.6.2 How do I enable or disable vibration for incoming calls and messages?



To enable or disable vibration for incoming calls, go to Settings > Settings >Sound > Vibrate when ringing/Vibrate in silent mode.



To enable or disable vibration for messages, go to Messaging > Menu > Settings > Vibrate.

2.6.3 How do I set a custom audio file as the ringtone or message tone?

Go to File Manager. Touch and hold an audio file and touch Set as > Phone ringtone or

Notification ringtone.

2.6.4 Can I set a ringtone for a contacts group?

No.

2.6.5 How do I disable touch sounds?

Go to Settings > Devices > Sound, and deselect the Touch sounds check box.

2.7 Languages and keyboards

2.7.1 How do I change the system language?

On the home screen, touch Settings > All > Language & input > System input > Language, and select a language.

2.7.2 What can I do if I can't use a newly installed text input method?

After installing an input method, you must select the input method: Touch Settings > All > Language & input. Select the input method and touch Default keyboard, and select the

newly installed input method.

2.7.3 How do I change the system font size?

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Go to Settings, touch Display > Font size, and then select a font size.

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2.7.4 What text input methods does my phone support?

Your phone supports Google keyboard and Huawei Swype.

2.7.5 How do I switch to the stroke input method?

On the message editing screen, touch the text field to bring up the onscreen keyboard. Select

the Huawei Swype. Touch and select a desired handwriting mode.

2.7.6 How do I disable key press vibration?

Go to Settings > Sounds and turn on

Go to Settings > All > System > Language & input > Swype for Huawei > > Settings, and turn off Vibrate on keypress.

2.8 Internet access

2.8.1 How do I clear my browser's cache and browsing history?

Open your browser and touch the menu button. From the displayed option menu, choose Settings. Touch Privacy & security then Clear cache or Clear history to clear the cache or web browsing history.

2.8.2 How do I view a web page in full screen or save a web page to bookmarks?

To view a web page in full screen, on the browser screen, touch the menu button then Full screen.

To save a web page to bookmarks, on the browser screen, touch on the left of the

address box, and touch .

2.8.3 Can I log in to my email account using the browser on my phone?

Yes. Open the browser and enter the email account website in the address box.

2.8.4 Can I log in to my online bank account from my phone?

Yes. It is recommended that you install the online bank client on your phone Logging in to your online bank account using the browser on your phone may fail as some banks' login plug-in can only run in Internet Explorer.

2.8.5 How do I save an image from a web page?

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Touch and hold the image and choose Save image from the displayed option menu.

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CherryPlus Smartphone FAQs (Outside China)

How do I set the home page?

Open the browser and touch the menu button. From the displayed option menu, choose

How do I save a web page?

Open a web page and touch the menu button. F

What can I do if my phone fails to access the Internet?

Insert a SIM card into your phone. Your phone will automatically configure the APN settings.

To view the APN settings, go to

Access Point Names

If the parameter settings are incorrect, touch

How do I turn on or turn off the mobile network?

Use either of the following methods:

Data enabled.

In the notification panel, touch

service is enabled,

view my phone's data service status or disable the

Flick down from the status bar to open the notification panel.

indicates that the mobile network is turned on. To turn off the mobile network,

touch this icon to make it become

rom the displayed option menu, choose

. From the displayed option menu, choose

, and select or

to enable the data service. When the data

To disable the data service, touch

Common settings

2.8.6

2.8.7

2.8.8

2.8.9

Settings

page.

networks

Reset to default.



General

Go to

Settings

deselect

Set homepage.

Wireless & networks

Settings

Wireless & networks

Mobile networks

Mobile

Save



2.8.10 How do I data service?



changes to

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

touch this icon to make it become .

indicates that the mobile network is turned off. To turn on the mobile network,

2.8.11 Can I use my phone to access the Internet during a call?

Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a 2G network.

2.8.12 Are there any restrictions on data services?

Currently your phone does not support CDMA2000. Your phone supports GSM, WCDMA, and LTE.

"E&G", "3G", or "4G" (or "LTE") is displayed when your phone is connected to a 2G network, a 3G network, or 4G network, respectively.

2.8.13 How long does it take to switch between 4G, 3G, and 2G networks?

It takes 150 seconds to recover data service when you switch from a 4G network to a 2G network, or from a 3G network to a 2G network.

The network icon disappears when the network is switching. Voice calls will not be affected when you switch networks.

2.9 Screen lock

2.9.1 How do I set a screen unlock PIN?

1. Choose Settings > Privacy & security > Security > Screen security > Screen lock.

2. Under Input your PIN, enter a PIN.

3. Enter the PIN again and touch OK.

When you power on the phone or press the power button to turn on the screen, the unlock screen is displayed. Enter your PIN to unlock the screen.

2.9.2 How do I set the face unlock function?

1. Choose Settings > Privacy & security > Security > Screen security > Screen lock > Face Unlock.

2. Follow the onscreen instructions, touch Set it up then Continue. Wait for your phone to

identify your face and touch Continue.

3. On the displayed Backup lock mode screen, touch another screen unlock method and set the method. When you are done, touch OK.

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2.9.3 How do I set a screen unlock pattern?

1. Go to Settings and touch Privacy & security > Security > Screen security > Screen

lock > Pattern.

2. On the Draw an unlock pattern screen, swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue.

3. Draw the pattern again and touch Confirm.

4. Enter your backup PIN and touch Continue.

5. Enter your backup PIN again and touch Confirm.

6. When you power on your phone or press the power button to turn on the screen, draw the pattern to unlock the screen.

2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock the phone by sending an email from my Gmail?

Your phone will not be locked even if you incorrectly draw the unlock pattern for several consecutive times, but you will have to wait for a while until you can try again.

If you forget your unlock pattern, touch the backup PIN button on the screen and enter your backup PIN to unlock the screen.

If you forget your unlock pattern and backup PIN, send your phone to Huawei's local customer service center or update your phone version. Your phone cannot be unlocked using an email from Gmail.

2.9.5 How do I lock and unlock the screen?



To lock the screen, press the power button.



To unlock the screen, press the power button to turn on the screen and follow the onscreen instructions to unlock the screen, such as entering the PIN or drawing the unlock pattern.

2.10 Alarm

2.10.1 How do I add or remove an alarm?

To add an alarm:

1. On the home screen, touch Clock.

Issue 01 (2015-01-14) Huawei

2. Touch .

3. Under Alarm, set the alarm time.

4. To set the alarm to repeat on certain days, select the desired intervals under Repeat.

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5. To set a ringtone for the alarm, touch Ringtone and select a tone.

6. To set your phone to vibrate when the alarm goes off, turn on Vibrate.

7. To name the alarm, touch Label.

8. Touch .

On the alarm screen, you can find the list of all alarms. If there are many alarms, you can flick your finger up or down to scroll through the list.Use the slider to turn on or off an alarm.Touching an alarm displays the alarm editing screen, where you can modify or delete the alarm. Touching and holding an alarm displays the alarm deleting screen. Touch the delete icon of an alarm to remove it.

2.10.2 Will the alarms go off when my phone is powered off?

Yes.

2.11 Applications

2.11.1 What application formats does my phone support? Is JAVA supported?

Your phone supports applications developed using JAVA. To install .jar or .jad applications, you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk.

2.11.2 How do I download third-party applications?

You can download third-party applications using Google's Play Store or the browser.

2.11.3 Can I change the default installation location for applications?

Yes. Go to Settings > Devices > Storage > Default location, and select a default storage location. Third-party applications are installed to the default storage location you have selected.

2.11.4 How do I install, manage, and uninstall applications?



Installing applications

− Touch the application you want to install, and follow the onscreen instructions to

install it.

− In File Manager, touch Categories, and select the applications you want to install.



Managing and uninstalling applications

Go to Settings > Manage apps.

2.11.5 What can I do if I can't install an application?

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

The storage space is insufficient. If this happens, uninstall some applications that you no longer use or delete some files from File Manager.

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

The application may not be compatible with your phone system version. Your phone is

running Android 4.4.



If exceptions occur in the installation package, uninstall the application and download a new one from Huawei's App Center.

2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications customized by my service provider?

For details, see section 1.21 "What are the preinstalled applications on my phone?"

2.12 Third-party applications

2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up my phone's storage?

Yes, you can install third-party applications to a microSD card. Some temporary data will be saved to your phone's memory when these applications run, which is normal.

2.12.2 Can I log in to my online bank account from my phone?

Yes if you have downloaded the client for your online bank.

2.12.3 What can I do if some applications do not run after my phone is restarted?

Go to Settings > Startup manager, and select the applications you want to start with your phone. Then try again.

2.12.4 What can I do if some applications do not run after my phone screen is locked?

Go to Settings > Protected apps, and select the applications you want to run even when the screen is locked. Then try again.

2.12.5 What can I do if exceptions occur when an application is running?

1. Uninstall the application and download a new one from Huawei's App Center.

2. Update your phone to the latest version.

3. If the problem persists, back up important data and restore your phone to its factory settings. Then download and install the application again.

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2.12.6 What can I do if an application runs slowly?

Too many applications may be running simultaneously. Close unwanted applications that are running in the background.

2.13 Backup and restoration

2.13.1 How do I back up and restore contacts?



Backup

On the home screen, touch Tools > Backup. On the New Backup screen, select Contacts, touch the menu button, and touch Back up.

If your phone has an external microSD card, the backup data is stored in the Huaweibackup folder in the microSD card's root directory. If your phone does not have an external microSD card, the backup data is stored in the HuaweiBackup folder in the root directory of your phone's internal storage.



Restoration

On the home screen, touch Tools > Backup. On the Backup screen, select Contacts, and touch Restore.

Make sure you have backed up contacts before you restore them.

2.13.2 Can I back up my contacts groups?

Yes.

2.13.3 What data can be backed up on my phone?

You can back up your contacts, messages, calendar events, and applications.

2.14 Phone Manager

2.14.1 What's Phone Manager?

Phone Manager is a Huawei-developed application management software on your phone. It is highly integrated with Huawei EMUI to ensure the quality of software on your phone.

Phone Manager provides you with easy and fast solutions to common security threats and problems to secure your phone.

2.14.2 How do I use Phone Manager?

On the home screen, touch Phone Manager.

Phone Manager provides the following functions:



Phone accelerator



Harassment filter



Power saving

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Traffic manager



Notification manager



App lock



Do not disturb

2.14.3 Does Phone Manager support encryption?

No.

2.15 How do I configure the weather settings?

On the home screen, go to Widget. Touch Weather to access it.

On the screen, flick your finger left or right to view the weather of different cities.

To refresh the weather information, drag down on the screen.

To manage cities, touch . You can then touch and hold a city to delete it or touch

to add a city.

To configure other weather settings, touch the settings button at the bottom of the same screen. You can then set the current location, temperature unit, whether tones, auto update, and update interval.

2.16 What are the developer options?

To view the developer options, touch Settings > About phone and touch the build number seven times in rapid succession.



USB debugging: Enable USB debug mode that allows the operator to use the adb command to debug the phone.



Stay awake: The screen will never turn off when your phone is charging.



Allow mock locations: Allow the phone to use mock locations.



Desktop backup password: Set the backup password.



Pointer location: Display information about the currently touched item.



Show touches: Show visual feedback for touches.



Show CPU usage: Show current CPU usage.



Force GPU rendering: Use 2D hardware acceleration in applications.



Animation scale: Control the animation scale.



Background process limit: Limit the number of background processes.



Show all ANRs: Show "App Not Responding" for background applications.

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2.17 Can I synchronize my phone's date and time with the network?

Yes.

On the home screen, touch Settings > Date & time and select Automatic date & time and Automatic time zone.

2.18 Can I use my phone as a USB flash drive?

Yes. You can connect your phone to a computer using a USB cable to view content in the microSD card but not the internal storage.

Choose a connection mode:



Media device (MTP): MTP stands for Media Transfer Protocol. In this mode, you can synchronize media files between your phone and a computer that supports MTP.



HiSuite: In this mode, you can use HiSuite to manage photos, songs, messages, contacts, and applications on your phone.



Charge only: In this mode, you can use a computer to charge your phone.



USB flash drive: This mode requires your phone to have a microSD card installed. In this mode, files can be transmitted between the microSD card and the connected computer, and the microSD card is temporarily unavailable.

When your phone is connected to a Mac in MTP mode, you can manage files on your phone, but the dial-up connection function on the Mac is unavailable.

2.19 How do I free up the internal storage space?

Delete unwanted files as follows:

Go to File Manager. Touch and hold the file or folder you want to delete and choose Delete from the displayed option menu.

2.20 How can I adjust the screen brightness?

On the home screen, touch Settings > Devices > Display > Screen > Brightness. Select Automatic brightness or manually drag the brightness slider.

In the notification panel, drag the brightness slider or turn on or off Automatic brightness.

2.21 Does my phone have key backlight?

No.

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2.22 How do I turn on or turn off airplane mode?



On the home screen, touch Settings > Wireless & networks > More. Then turn on or off Airplane mode. In airplane mode, your mobile network will be unavailable.



Go to the notification panel and turn on or turn off Airplane mode.



Press and hold the power button and choose Airplane mode from the displayed option menu.

2.23 How do I restore my phone to its factory settings?

1. Choose Settings > Privacy & security > Backup & reset > Personal data > Factory data reset.

2. Touch Reset phone.

2.24 How do I enable or disable safe mode?



To enable safe mode, press and hold the power button until an option menu is displayed. Touch and hold Power off and touch OK. Your phone enters safe mode after it is restarted.



To disable safe mode, restart your phone.

2.25 Does my phone support HDMI?

No.

2.26 Does my phone support TV-out?

No.

2.27 Does my phone support OTG?

Yes.

USB On-The-Go (OTG) is a USB transmission technology that allows a phone to directly connect to a USB flash drive, card reader, MP3 player, keyboard, or digital camera for data transmission, input, or charging. To use the OTG function, an OTG cable is required.

2.28 What can I tell from the status indicator?



Blinking: There are unread messages or missed calls.



Steady on: Your phone is connected to a USB cable to a charger.

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Steady red: The battery level is low.



Steady orange: The battery level is medium.



Steady green: The battery level is higher than 90%.

2.29 Can I use other power adapters than the provided one to charge my phone?

Yes. Your phone has a charging protection circuit. However, it is recommended that you use the power adapter provided with your phone, because non-standard power adapters may generate excessive currents that shorten your battery's life span or insufficient currents that prolong the charging time.

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3.1 How do I save battery power?



When you are not using the phone, press the power button to turn off the screen.



Set the screen timeout period to a small value under Settings > Display > Sleep.



Lower the screen brightness under Settings > Display > Brightness.



Turn off Wi-Fi and Bluetooth when you do not need to use them under Settings >

Wireless & networks > Wi-Fi or Bluetooth.



Turn off data synchronization by turning off Accounts & sync for your account under Settings > Accounts.



Turn off the mobile network by clearing the Enable always-on mobile data check box under Settings > More > Mobile networks.



Turn off GPS by clearing the GPS satellites check box under Settings > Location access.

3.2 How do I reduce my mobile data usage?



Turn off the mobile network when you do not need it.



Turn off the mobile network if you have a Wi-Fi connection.



Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW) websites.



Turn off the mobile network by clearing the Enable always-on mobile data check box under Settings > More > Mobile networks.



Turn off data synchronization by turning off Accounts & sync for your account under

Settings > Accounts.

3.3 What can I do if my phone runs slowly?



Close background applications you do not need. Touch Settings > Manage apps > Running, select the application you want to close, and touch Force Stop.

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

Uninstall unwanted applications to free up your phone's storage space. When available storage is insufficient, the phone runs slowly.



If the CPU usage is high and multiple background processes are running, restart your phone to close unwanted processes and applications.

3.4 Can I set my customized wallpaper not to stretch?

No, but you can install third-party applications that support this function.

3.5 How do I enter recovery mode and restore my phone to its factory settings?

When an update package is available on your microSD card or an online update package is downloaded, power off your phone, press and hold the power and volume down buttons simultaneously to enter recovery mode. In recovery mode, press the volume up and volume down buttons to scroll through the options, and press the power button to select an option.

To restore your phone to its factory settings, go to Settings and touch Backup & reset >

Factory data reset > Reset phone.

3.6 Can I scan a QR code using my phone?

Yes, but you need to download a QR code application first.

3.7 Does my phone support 3D acceleration?

Yes. To enable 3D acceleration, touch Settings > Developer options and select Force GPU rendering.

Enabling 3D acceleration improves gaming experience, but consumes memory as well. If you are playing a game only, great memory consumption does not affect your phone's running. If you are playing a game while multiple applications are running on your phone, the phone may run slowly.

3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?

No. The battery cannot be removed.

If your phone obtains the date and time from your service provider's network when it powers on and registers with the network, it does not use an Internet connection to synchronize date and time, and no data traffic will be generated.

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The device provider or the carrier pushes

If your phone fails to obtain the date and time from your service provider's network when it powers on and if you have enabled the automatic time update function, your phone synchronizes the date and time with the network, which will generate minor data traffic.

3.9 Can I use my phone for recording?

Yes.

3.10 Does my phone come with a protective film?

No.

3.11 Does my phone support mobile TV?

No.

3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone?

Yes.

3.13 How are my phone ROM and RAM allocated?

The ROM and RAM sizes displayed on your phone may be smaller than the values in the phone specifications, because the system occupies a part. Your phone (Che2) has an 8 GB ROM and a 2 GB RAM. Except for the part that is occupied by the system, you have an available RAM of at least 1.35 GB.

The ROM contains system applications, files, and databases, which take up about 4.5 GB. The ROM space available to users is 3.5 GB. You can use this 3.5 GB space to store any types of files.

The following table lists the allocation of the ROM and RAM.

ROM partitions (a phone ROM is similar to a hard disk on a computer)

Partition Size Description Query method

Boot and operating system data backup partition

About 500 MB

This partition stores the boot and operating system backup data.

The data in this partition is used when you restore your phone to its factory settings.

8 GB

Cannot be queried

Partition reserved for HOTA updates

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About 256 MB

This partition is reserved for HOTA updates.

Cannot be queried

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ROM partitions (a phone ROM is similar to a hard disk on a computer)

8 GB

Partition Size Description Query method

update patches using this partition.

System partition

Cust partition

About

1.8 GB

About 800 MB

This partition is used for the Android operating system.

This partition stores customization information.

Cannot be queried

This partition is used for running the

Data partition

About

3.5 GB

operating system or applications. This partition also stores the files for applications

Can be queried using a third-party application

you install.

This partition includes:



Space occupied by file partition tables



Space occupied by log partition



Space occupied by flag tables of flash material bad blocks



Space occupied by firmware



Space lost due to formatting

Cannot be queried

Others

About 800 MB

Total 8 GB

RAM partitions (a phone RAM is similar to the RAM of a computer)

These partitions are for your reference only. Partition sizes vary according to the product customized version.

Partition Size Description Query method

Bottom partition

About 300 MB

This partition saves the display cache and bottom wireless protocol stacks.

Cannot be queried

Can be queried using a Operating system and user partition

About 450 MB

This partition is used by the Android operating system and applications.

third-party application but the

value may differ by

application

Total 2 GB

These partitions are for your reference only. Partition sizes vary according to the product customized version.

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3.14 How do I check the available storage space in my phone's storage and microSD card?

Go to Settings and touch Storage. Touch Phone storage to check the total and available space in the phone's storage. Touch SD card to check the total and available space in your microSD card.

3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down on the home screen?

If there are unread notifications, the notification panel will be displayed when you swipe down on the home screen. Otherwise, the notification panel will be displayed when you swipe down from the upper left corner of the screen and switch shortcuts will be displayed when you swipe down from the upper right corner of the screen.

3.16 How do I move icons in a folder to another screen?

Open the folder, touch and hold an icon in the folder, and drag iit to another screen.

3.17 How do I view call records?

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Open a contact name card. Swipe down the name card to view the call records.

Open the dialer.

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3.18 How do I turn on the scientific calculator?

Open your calculator in the landscape orientation to display the scientific calculator.

3.19 How to I quickly move icons to different home screens?



To move one icon:

Use one hand to touch and hold an icon and use the other hand to swipe on the screen to move the icon to another screen.



To move multiple icons:

On the home screen, pinch two fingers together to select multiple icons, and move them to another screen.

3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?

When you drag down the application to lock it under Recent apps, the application lock is invalidated after your restart your phone.

3.21 Does my phone support SIM card hot swapping?

No.

3.22 Why can't audio control of my camera function properly?

You need to enable the audio control function from Camera > Menu > Settings > Audio control.

3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen?

Touch the menu button on the Contacts screen, and check that Show all contacts is selected.

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3.24 Why does the calculator still rotate after I set my phone's screen orientation?

Your phone's screen orientation does not affect the calculator.

3.25 Why can't I change the ringtone and vibration settings of my email?

Your phone may have been set to silent mode. Set your phone back to ring mode.

3.26 Why does my phone enter smart cover mode every time I turn on the screen?

Your phone automatically enters smart cover mode whenever it touches magnet.

3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices?

You need to manually touch the search button on the Bluetooth screen to detect other devices.

3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline?

Your phone is designed this way for the following reasons:



In most cases, users only want to view photos they take in gallery.



In timeline mode, you can swipe down to take photos.



You can touch any location to enter map mode.

3.29 Where can I set a unique ringtone for my messages?

You can set a ringtone for your messages in the messaging settings.

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3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an audio clip?

If the lyrics are not displayed automatically, try manually searching for the lyrics. If the lyrics are still not displayed, they are unavailable in the server.

3.31 Why can't I enable the backup or restore function?

You need to log in to your Google account before you enable these functions.

3.32 Why can't I move an item using Magnification gestures?

You need to use two fingers.

3.33 Why can't I align icons when I tilt my phone using gesture control?

Make sure you have enable the shake to realign home screen icons function. Note that you can only align icons in the icon editing screen.

3.34 Why can't I view the storage taken up by my applications?

You can view the detailed storage taken up by your applications in File Manager and

application management under Settings.

3.35 Why can't I delete the data usage record for the current date?

You cannot delete the data usage record from the running notifications, but you can delete it in Phone Manager.

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3.36 Can I improve the positioning accuracy of my phone's weather application?

No. The weather application's positioning accuracy is dependent on the server of the weather application.

3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages?

The text size of your phone browser may have been changed. Set the text size to the default value.

3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone?

Yes.

3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account?

After you log in to your Huawei cloud account using your phone, the contacts saved in your phone's storage are automatically synced to the cloud. As a result, your phone displays contacts in your cloud account and SIM card, but not contacts in your phone's storage.

3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the storage device's response is slow with extremely low refresh rates. Why?

The files and folders displayed in MTP mode reflect the multimedia database file table. They are queried from the multimedia database. If you perform an MTP operation during file system scanning, the files displayed will be incomplete, freezing will occur, and the refresh rate will be low. Check the files and folders after the scanning is complete.

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3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still hears an incoming call ringtone. Why?

This issue occurs when you place a call, end it, and place another call within 2.5 seconds, because it takes 2.5 seconds for the network to release a call. In areas where the signal is weak, if you place a call, end it, and place another call within 2.5 seconds, the network device may fail to receive the call releasing request. Due to this failure, the network device will start a timer (30 seconds, twice), which causes overbilling and increases the network load.

3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on?

Inactive Wi-Fi and Bluetooth connections will be terminated if your phone screen is turned off for 1 or more hours after 10:00 p.m. or more than half an hour after 00:00 a.m. These connections will be resumed after the screen is turned back on.

3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated?

Power-intensive application may be running when your phone is charging.

3.44 Why is the incoming call ringtone volume unstable?

Check whether the Pick up to reduce ring volume function is turned on in Motion control. If this function is turned on, when you pick up your phone with a certain speed and acceleration until the phone is vertical, the ringtone volume for the current call is reduced. For details about how to pick up your phone to reduce the ringtone volume, see the demonstration in Motion control.

3.45 How do I use the Cover to turn off function?

This function is like you press the power button to turn off the screen.

Turn on Cover to turn off under Settings > Motion control. Then, on any screen other than the call screen, you can cover the screen with your palm to turn the screen off (the phone will vibrate). For details about how you pick up your phone to reduce ringtone volume, see the demonstration in Motion control.

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3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear?

You can raise your phone to your ear to place a call only from the call or contact details screen. Similarly, you can raise your phone to your ear to answer a call only from the call screen. In addition, this function requires collection of simulate gyroscope sensor data. Therefore, to increase the success rate, raise your phone to your ear in the same manner as answering or placing a call and place the phone on the ear for 0.5 seconds.

3.47 Why is the screen not turned on after I double touch the screen?

Make sure you have turned on the Double touch to turn on the screen function in Motion control. To prevent the screen from being turned on by inadvertent operations, the double

touch gesture has restrictions on the touched screen area, touch speed, and distance between the two touches. Therefore, when you are using this function, double touch the central area of the screen quickly, and make sure the proximity sensor at the upper part of the screen is not blocked.

3.48 Why can't the screen off gesture be identified sometimes?

The proximity sensor at the upper part of the screen may be blocked. When this sensor is blocked, your phone cannot identify your screen off gesture.

3.49 What can I do if my phone can't be powered on?

Use either of the following methods:



Perform a Wi-Fi network one-touch recovery.

1. Insert a microSD card with 2 GB or more free space into your phone.

2. When pressing and holding the volume down button, connect a USB cable to your phone.

Your phone enters FastBoot mode, as shown in the following figure.

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3. Press and hold the volume up button to place your phone in recovery mode, as shown in the following figure.

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4. Touch OK.

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Your phone automatically searches for Wi-Fi networks and starts recovery. This process may take a long time.



Update your phone using a microSD card.

5. Download the latest update package for your phone from Huawei's official website.

6. In the microSD card's root directory, create a folder named dload.

7. Copy the downloaded update package to the dload folder.

8. Press the volume up, volume down, and power buttons simultaneously.

Your phone vibrates and starts the update.

3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode?

Your phone does not have a microSD card inserted. In MTP mode, content in your phone's storage and microSD card is displayed, while in USB flash drive mode, only content in your microSD card is displayed. Try switching to MTP mode for file transmission.

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