The Basics ................................................................................... 3
Getting started ...................................................................................4
Using Personal Information Tools (PIM) ...........................................10
Using Bluetooth® ..............................................................................15
Placing and receiving calls ................................................................16
Setting up and accessing Voice Mail .................................................17
Locking/Unlocking your wireless device ...........................................18
Using speakerphone ......................................................................... 18
Changing Ringtones .........................................................................19
Assistance ................................................................................. 20
May we help you? .............................................................................21
If you move .......................................................................................26
Loss or theft ......................................................................................26
Toll-free calls and emergency services ..............................................26
Fraud prevention ..............................................................................26
Assistive communication devices .....................................................27
Mobile entertainment ............................................................... 28
Messaging ........................................................................................29
News & information .........................................................................33
Optional services ....................................................................... 35
Safety and protection .......................................................................36
Wireless device protection ................................................................36
Voice services ...................................................................................36
International services .......................................................................37
Other products and services ..............................................................37
More information ...................................................................... 38
TABLE OF CONTENTS
Welcome
Thank you for choosing Verizon Wireless
You’re now connected to the power of America’s most reliable wireless
network. This guide will help you understand your new wireless device
and all the things you can do with it. So let’s get started.
For more details, please refer to the Owner’s Manual that came with
your wireless device.
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2
The Basics
• Getting started
• Using Personal Information Tools (PIM)
• Using Bluetooth®
• Placing and receiving calls
• Setting up and accessing Voice Mail
• Locking/Unlocking your wireless device
• Using speakerphone
• Changing Ringtones
THE BASICS
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Getting started
Just the basics; we’ll get into the fun stuff later on.
Introducing the XV6800
THE BASICS
NOTIFICATION LED 1
Blue for B luetooth and
green for Wi-Fi status.
MESSAGING
Press to access your
messages.
LEFT / RIGHT SOFT KE YS
Press to execute t he
command indi cated in the
label above the button.
TALK
Press to answer an
incoming cal l or dial a
number.
START MENU
NAVIGATION CONTROL / ENTER
Press up, down, le ft, or right to scrol l
through items in a list or me nu; carry out
the selec tion by pressing t he center button
(ENTER).
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4
NOTIFICATION LED 2
Green and Ora nge for
SMS message and battery
charging statu s.
INTERNET EXPLORER
MOBILE
TOUCH SCREEN
END
Press to end a call or to return
to the Today screen.
OK
Press to confirm your data
entries, or ex it the program
in use.
EXTERNAL ANTENNA CONN ECTOR
MEMORY CARD SLOT
CAMERA LENS
FLASH LIGHT
SPEAKER
BATTERY COVER LATCH
Press down to rel ease the
battery cove r.
JOG WHEEL
Scroll to adj ust the volume
during a cal l or while
playing musi c. Press to
carry out a selection.
VOICE COMMAND
Press to star t Voice Speed
Dial; press and hold to
record a voice note.
WLAN SWITCH
Slide up to turn Wi-Fi on,
down to turn Wi-Fi off.
OK
STRAP HOLDER
INFRARED PORT
RESET BUTTON
With the styl us, press this
button to sof t-reset your
wireless devi ce.
SYNC CONNECTOR/
EARPHONE JACK
Connect the supplied power
adapter, USB cabl e, or splitter.
POWER/BACKLIGHT
COMM MANAGER
Press to open t he Comm
Manager app lication.
CAMERA
Press to launch the
Camera.
MICROPHONE
THE BASICS
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5
STYLUS
Sliding Keyboard
Your XV6800 provides you with a sliding QWERTY keyboard, which is
similar to a standard keyboard on your PC.
THE BASICS
Slide the s creen panel to the
left to reveal the QWERTY
keyboard.
QWERTY Keyboard
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Accessories
The following are accessories that are included with your wireless device.
AC Adapter Mini USB Cable
StylusUSB Splitter Pouch
THE BASICS
pg
7
Installing the Battery
New batteries are shipped partially charged. Before you start using your
wireless device, it is recommended that you install and charge the battery.
THE BASICS
1. Press the battery cover latch downward
then remove the battery cover.
2. Install the battery into the battery
compartment. Insert the upper side
of the battery first, gently push it into
place, then replace the back cover.
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Powering your wireless device on for the first time
It’s important to fully charge the battery before turning on your wireless
device.
To turn on the power, press and hold the POWER button. When you turn on
your wireless device for the first time, a Quick Start Wizard will guide you to
calibrate the touch screen display and to set the regional settings, date and
time, and device password.
Charging the battery
Some batteries perform best after several full charge/discharge cycles. You
can charge the battery in one of the following ways:
• Connect your wireless device directly to an electrical outlet using the
AC adapter.
• Plug the Mini USB cable to the USB port on your PC and to the sync
connector on your wireless device.
Charging is indicated by a solid amber light on the LED indicator. After the
battery has been fully charged, the LED indicator becomes green.
Powering your wireless device off
Pressing the POWER button shortly turns off the display temporarily and
switches your wireless device to Sleep mode. This suspends your wireless
device to a low power state to save battery power, but you will still be able
to receive calls and messages. To turn the display back on, simply press the
POWER button again.
To turn off the power, press and hold the POWER button. A message will
then be displayed, prompting for your confirmation to turn off the power.
Tip: Your wireless device also automatically goes into Sleep mode when the wireless device has been left
idle for a certain amount of time. Tap Start > Settings > System tab > Power > Advanced tab if
you want to change the timeout period.
THE BASICS
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Removing the battery
1: Press the battery cover latch downward to release the battery cover.
2: Remove the battery cover.
3: Pull from the bottom side of the battery.
THE BASICS
WARNING! Use only the charger provided with the wireless device. Using a charger other than the one
included may damage your wireless device or battery.
Using Personal Information Tools (PIM)
ActiveSync and Windows Mobile Device Center
Synchronize information, which include Outlook e-mail, contacts, calendar,
tasks, notes, web favorites, document files, and media, between your
wireless device and your PC. To keep you up to date with your corporate
e-mails and information, you can also synchronize your wireless device
with the Exchange Server at your work.
NOTE: Your company network must be running Microsoft Exchange 2003 Server with Exchange
ActiveSync.
Set up and use Windows Mobile® Device Center if you have a Windows
Vista® computer.
1: Connect your wireless device to your PC. Windows Mobile Device
Center configures itself and then opens.
2: On the license agreement screen, click Accept.
3: On the Windows Mobile Device Center’s Home screen, click Set up
your device.
4: Select the information types that you want to synchronize then click
Next.
pg
5: Enter a device name and click Set Up.
10
When you finish the setup wizard, Windows Mobile Device Center
synchronizes your wireless device automatically.
The Getting Started CD that comes with your XV6800 contains Microsoft
ActiveSync 4.5 or later. Follow the steps below to install and set up
ActiveSync on Windows XP or other compatible Windows systems.
1: Insert the Getting Started CD into the CD or DVD drive on your PC.
Follow the on-screen instructions to install ActiveSync on your PC.
2: After installation is complete, connect your wireless device to your PC
using the supplied Mini USB cable.
3: The Synchronization Setup Wizard automatically starts and guides you
to create a synchronization relationship. Click Next.
4: To synchronize your wireless device with your PC, clear the
Synchronize directly with a server running Microsoft Exchange
check box then click Next.
5: Select the information types that you want to synchronize then click
Next.
6: Select or clear the Allow wireless data connections (such as MMS
or Internet Calling) on your device while it is connected to your
computer check box according to your preference.
7: Click Finish.
When you finish the wizard, ActiveSync synchronizes your wireless device
automatically. Notice that Outlook e-mails and other information will
appear on your wireless device after synchronization.
NOTE: To find out about the desktop operating systems that are compatible with ActiveSync, please go to
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx.
THE BASICS
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Adding Contacts
Contacts is your address book for storing the phone numbers, e-mail
addresses, home addresses, etc. of the people or businesses that you
communicate with.
THE BASICS
1: Tap Start > Contacts.
2: Tap New and enter the contact’s name, phone numbers, e-mail
address, work and home addresses, etc.
3: If you have a photo of the contact stored on your wireless device, tap
Select a picture then select the photo.
4: To assign a ring tone, tap the box next to the Ring tone item then
select the desired ring tone.
5: When done, tap OK.
Tip: You can also use the built-in camera to take a photo of the contact and add it to the contact
information.
Adding Appointments
Use Calendar to schedule appointments, including meetings and other
events.
1: Tap Start > Calendar, then tap Menu > New Appointment.
2: Enter a name for the appointment, and enter information such as
start and end times.
3: To set a reminder about the appointment, make sure that Remind me
is selected in the Reminder box.
4: When done, tap OK.
Your next upcoming appointment is displayed on the Today screen.
pg
Tapping the item opens the Calendar screen where you can view all your
12
appointments by day, week, month, year, or agenda, and view complete
details about each appointment.
Adding Tasks
Use Tasks to keep track of things you need to do.
1: Tap Start > Programs > Tasks.
2: Tap Menu > New Task, enter a subject for your task, and fill in
information such as start and due dates, priority, and so on.
3: Specify the type of category for your task, so that it can be grouped
with other related tasks. Tap Categories, then select a preset category
(Business, Holiday, Personal, or Seasonal), or tap New to create your
own category.
4: When done, tap OK.
The number of active tasks that you have is shown on the Today screen.
Tapping the item opens the Tasks screen where you can view your complete
task list. Overdue tasks are shown in red.
Get E-mail On Your Wireless Device with Wireless Sync!
Wireless Sync from Verizon Wireless delivers your personal or business
e-mail right to your wireless device. There’s no need to create a new e-mail
address. Just use the one you already have. Wireless Sync also updates your
wireless device with your Contacts, Calendar, Tasks and Notes.
Wireless Sync is intended for:
• Internet e-mail users who have a POP3 or IMAP account through
providers such as Verizon, Comcast, AOL, and Earthlink. This setup is
done entirely on your device.
• Corporate e-mail users with an e-mail account hosted by their
company. After you perform the setup on your device, you must install
software on a PC that’s connected to your corporate network.
THE BASICS
pg
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Before getting started, make sure you have the following:
• An e-mail address and e-mail account password.
• Your Verizon Wireless device and phone number.
• An Internet connection on your device.
THE BASICS
• If you are a corporate e-mail user, you must have a PC at work that
is connected to your company’s mail server, i.e. Microsoft Exchange
Server or Lotus Domino. Additionally you must have your login
credentials for your company network.
For additional information please refer to the included pocket guide or
from your Computer’s web browser navigate to www.wirelesssync.vzw.
com.
PDAs and Smartphones require a 5 MB or unlimited data plan.
Handango™
Thanks to our partnership with Handango, your wireless device can do
more than ever before. You now have a wide selection of software, Internet
applications, productivity tools, utilities, security programs, maps and even
games that can be purchased and downloaded. Visit the Handango website
at handango.com/verizonwireless and check out everything that’s
available for your wireless device.
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Using Bluetooth®
How to turn on Bluetooth
1: On your wireless device, tap Start > Settings > Connections tab >
Bluetooth.
2: On the Mode tab, select the Turn on Bluetooth and Make this
device visible to other devices check boxes.
3: Tap OK.
How to pair your Bluetooth headset with your wireless device
Make sure that both your wireless device and the Bluetooth headset are
turned on and within close range, and that the headset is visible.
1: On your wireless device, tap Start > Settings > Connections tab.
2: Tap Bluetooth > Devices tab > Add new device. Your wireless
device searches for other Bluetooth-enabled devices and displays
them in the list.
3: Tap the name of the Bluetooth headset, then tap Next.
4: Enter the passcode of the Bluetooth headset, then tap Next.
5: Make sure the Hands Free check box
is selected. If you have a Bluetooth
stereo headset, also make sure
the Wireless Stereo check box is
selected.
6: Tap Finish.
THE BASICS
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Placing and receiving calls
Placing calls
1: Enter the phone number by doing one of the following:
• Open the sliding keyboard and use it to enter the phone number.
THE BASICS
pg
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The Phone screen automatically opens when you start entering
the phone number.
• Press TALK on your wireless device or tap Start > Phone, then
use the stylus to tap the phone number.
2: Tap or press the TALK button to place the call.
Receiving calls
When you receive an incoming call, a message will appear, prompting you
to either answer or ignore the call.
• To answer the call, tap Answer, or press the TALK button.
• To reject the call, tap Ignore, or press the END button.
Standard features included as part of your Calling Plan
With our Calling Plans, you can enjoy the value and convenience of these
features at no extra monthly access charge:
• Basic Voice Mail
• Caller ID & Caller ID Blocking
• 3-Way Calling
• Call Forwarding
Please note that some of these features may incur usage charges and/or
depend on digital service, so they may not be available in all areas.
For step-by-step instructions on some of these calling features, please
refer to your Owner’s Manual, or go to verizonwireless.com/welcome and
select “Where can I find help with features on my wireless device?” in the
Frequently Asked Questions section.
Setting up and accessing Voice Mail
When you receive an incoming call, a message will appear, prompting you
to either answer or ignore the call.
How to set up your Voice Mail
1: Press *86 (*VM) and TALK. If you hear a system greeting, press # to
interrupt it, if applicable.
2: Follow the setup tutorial.
3: Select a password.
4: Record a voice signature and greeting for your Voice Mailbox.
How to access your Voice Mail from your wireless device
1: Press *86 (*VM) and TALK.
2: Follow the prompts to enter your password and retrieve your
messages.
How to access your Voice Mail from any phone to save your minutes
1: Dial your wireless number.
2: Once you hear the system greeting or your own greeting, press #
immediately to interrupt the greeting and follow the prompts.
How to reset your Voice Mail password
1: Press *611 and TALK (airtime-free) from your wireless device or call
1-800-922-0204 (toll-free) from any phone to reach the easy-to-use
automated Customer Service menu.
2: Enter your 10-digit wireless number.
3: Select Option 2 and then press 1 when prompted for the password
reset menu.
4: Enter your 5-digit billing zip code. Then follow the prompts for
security verification and resetting your password.
THE BASICS
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Once you have registered for My Account, you will have the ability to
reset your Voice Mail password online or via your Mobile Web 2.0-capable
wireless device. For more information on how to register for My Account,
go to page 37.
THE BASICS
NOTE: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be
cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by
following the setup tutorial. Airtime and other charges will be incurred when using Voice Mail from your
wireless device. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain
your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages
from your Voice Mailbox, even if you have saved them.
Locking/Unlocking your wireless device
It is possible to lock the buttons on your wireless device except for the
POWER button so that programs will not be accidentally launched.
To lock buttons, tap the Device Lock icon ( ) on the Today screen. To
unlock the buttons, press the Left SOFT KEY or tap Unlock.
Using speakerphone
Turn on the speakerphone when you want to talk hands-free or let other
people listen to the conversation.
• During a call, tap Speaker On or press and hold TALK until the
speakerphone turns on. The speakerphone icon ( ) then appears
at the top of the screen.
• To turn off the speakerphone, tap Speaker Off or press and hold TALK
again.
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Changing Ringtones
Your wireless device comes with a selection of Ringtones. Here’s how to
manage your Ringtone preferences:
Selecting a Ringtone
1: On the Phone screen, tap Menu > Options > Phone tab.
2: From the Ring tone list, tap the sound you want to use.
Adjusting Ringtone volume
1: Tap the Speaker icon ( ).
2: In the Volume pop-up window, drag the ringer slider ( ) up or
down to adjust the ringer volume.
Setting Ringtone to vibrate
1: Tap the Speaker icon ( ).
2: In the Volume pop-up window, tap Vibrate. The Vibrate icon ( )
then appears at the top of the screen.
THE BASICS
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Assistance
ASSISTANCE
pg
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• May we help you?
• If you move
• Loss or theft
• Toll-free calls and emergency services
• Fraud prevention
• Assistive communication devices
May we help you?
Online assistance
Main website: verizonwireless.com
Other helpful websites and information:
verizonwireless.com/welcome
• Information on your wireless device, coverage, Calling Plan, billing
and payment information
• FAQs, interactive demos for your wireless device and how to read
your bill
• My Account registration for online account management
verizonwireless.com/myaccount
Use My Account to:
• Check your balance, minutes or make payments
• Add or remove features
• Reset Voice Mail passwords and more
The My Account Advantage
Get these added benefits for registering for My Account:
• You’ll receive free Back-Up Assistant so you never have to worry
about losing your wireless device contact list.
As a My Account member, Back-Up Assistant will let you
automatically retain a copy of your saved wireless device numbers
to a secure website, so they’re always available if you lose or
upgrade your wireless device.
• You can get a new wireless device every year with Annual
Upgrade.
Sign up for a 2-year agreement on a Calling Plan of at least $49.99
and you can purchase a new wireless device at its promotional price
through. My Account every year with a 2-year renewal (upgrade
fee applies).
ASSISTANCE
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• If you’re using more minutes than your Calling Plan includes,
we’ll let you know with Minute Check.
Minute Check will periodically notify you through My Account if
you’re exceeding your plan allowance and let you know of other
Calling Plan options that may save you money.
ASSISTANCE
See verizonwireless.com/myaccount for details. Back-Up Assistant, Annual Upgrade and Minute
Check are available for accounts with up to 10 lines that are enrolled in My Account.
verizonwireless.com/data
• Demos and tutorials on products and services
• Online technical support for products and services
Customer Service assistance
Customer Service Representatives are also available at your local .
Verizon Wireless Communications Store during normal business hours.
For Customer Service, call 1-800-922-0204 (toll-free in the U.S., 6am–11pm).
Our Worry Free Guarantee® to you
• You’ll enjoy America’s most reliable wireless network.
• You can change your Calling Plan at any time.
As your needs change, you can change to any current calling plan.
You won’t pay any additional fees and you won’t have to extend your
contract.
•
If you ever have a problem, it becomes our problem the first time you call.
No run-around, no hassles. If your issue can’t be resolved during the
course of your first call, we’ll get back to you with an answer.
• Your satisfaction is guaranteed with our Test Drive program.
Now you can Test Drive our network; make calls and even try out a cool
new device. Every device you purchase from Verizon Wireless comes with
pg
22
a 30-day satisfaction guarantee. And if you don’t love us and take your
number to someone else within 30 days. You won’t have to pay an early
termination fee, and we’ll pay for any calls you’ve made.
• You can get a free phone every two years with New Every Two®.
Sign up for a calling plan of at least $34.99 and qualify for a free phone
after two years, with a two-year renewal. Or choose to apply your New
Every Two credit towards the purchase of a more expensivephone.
Test Drive: Credit/refund for activation, plan access & voice overage charges only. America’s Choice or
select data plan req’d. Customer must pay all other charges, incl. taxes, surcharges, and separately-billed
data & download charges. Early termination fee applies unless device is returned. Some plans are only
available with specific equipment. Acceptance of a promotion may require a new 1- or 2-year agreement.
How to sign up for New Every Two
If you maintain service on a Calling Plan of $34.99 or higher and fulfill
your 2-year term, you will qualify for a free wireless device. If your Calling
Plan monthly access is $79.99 or higher for the entire 3 months prior to
completing your New Every Two wireless device upgrade, you will get up
to $100 toward the purchase of that wireless device. If your Calling Plan
monthly access was between $34.99 and $79.99 at any time during the 3
months prior to completing your New Every Two wireless device upgrade,
you will get up to $50 toward the purchase of that wireless device. When
completing your New Every Two upgrade, you will need to renew your
agreement for another 2 years on a Calling Plan with a monthly access
of $34.99 or higher. Upgrading your wireless device at a discounted
price, including exercising your Annual Upgrade option, will re-start your
eligibility for New Every Two.
See the More Information section in the back of this guide for additional conditions.
ASSISTANCE
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Address or account changes
It’s important that we have your most current information so we’re able to
reach you for any reason. There are 3 ways to update your information:
• Online — Go to verizonwireless.com/contactus and follow these
ASSISTANCE
pg
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instructions:
1. Select the appropriate choice from the drop-down menu in the
Send an E-mail section.
2. Fill out the online form.
3. Select “Topic” and “Subtopic” from the drop-down
menu.
4. Hit “Send” to submit e-mail.
• U.S. Mail — Use the change-of-address form on the back of your bill.
• Telephone — Call Customer Service at 1-800-922-0204 from any
phone (toll-free in the U.S.) or *611 and TALK from your wireless device
(airtime-free).
Billing options
Your service comes with a streamlined bill that you’ll receive each month
at no additional cost. Your bill includes all applicable charges, but will not
contain any call details (e.g., date, time and wireless number called).
Detailed billing
Call details are available for free online at verizonwireless.com under My
Account. A monthly fee applies to receive call details on your paper bill.
Going paperless
You have the option of eliminating your paper bill and receiving
bill notification via e-mail. To eliminate your paper statement, or to
make manual or automatic bill payments, register for My Account at
verizonwireless.com/myaccount and then select the quick link under the
Billing tab for “Go Paperless.”
Paying your bill
Verizon Wireless gives you several convenient options to pay and manage
your monthly bill. Some of those options are:
• At verizonwireless.com/myaccount: Make one-time or recurring
payments using your debit card, credit card, ATM card, electronic check/
ACH or enroll in our Auto Pay Program.
• With the Auto Pay Program: Allows you to choose to have automatic
payment deductions taken from your bank account. To enroll, you can fill
out the back of your remittance slip and mail it in, call 1-866-868-3882,
or log on to verizonwireless.com/myaccount.
• By calling from your wireless device: Press #768 and TALK and follow
prompts to enter your payment information.
• Using My Account from your wireless device: Make a one-time
payment by credit card, debit card and/or electronic check directly from
your wireless device as long as your wireless device is Mobile Web 2.0.capable.* To make a payment, simply launch your web browser, select
“VZW SERVICES,” then “My Account.” If you don’t subscribe to Mobile Web
2.0, you will see an option to view My Account for free once you launch
the browser.
• Home banking: Verizon Wireless and CheckFree® have teamed together
to give you the option to pay your wireless bill online at your choice of
more than 1,700 financial services locations across the Internet. You
will be able to schedule payments using a designated bank account and
arrange for monthly bill payments via your preferred home-banking
service provider.
• Check payment via mail: Allows you to mail in a personal or business
check, along with the remittance slip and envelope provided with your
billing statement.
ASSISTANCE
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• In person: Payments can be made at your local Verizon Wireless
Communications Store using our Bill Payment Kiosks.
* See Owner’s Manual for details.
EZ Move® (if you move)
ASSISTANCE
When you arrive in your new city, do one of the following:
• Visit a Verizon Wireless Communications Store.
• Call 1-877-316-1747 from a phone other than the one you want to
move.
• Go to verizonwireless.com and log in to My Account. Under the My Bill
tab, select “Account Profile,” click on the “EZ Move” quick link and follow
the instructions.
Loss or theft
If your wireless device is lost or stolen, please contact Customer Service
at 1-800-922-0204 to suspend your service. If your wireless device is
malfunctioning, please bring it to a Verizon Wireless Communications Store.
Toll-free calls and emergency services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but airtime
charges do apply. Calls to Verizon Wireless Customer Service and emergency
calls (911) are toll- and airtime-free.
Fraud prevention
Verizon Wireless wants to protect your privacy and works hard to prevent
unauthorized phone usage or fraud. Wireless numbers and calls are capable
of being intercepted by someone with specialized equipment. We use
pg
antifraud technology to make fraudulent calling very difficult, particularly
26
on digital calls.
• Report a lost or stolen wireless device to the police and Verizon Wireless
immediately.
• Never leave your wireless device unattended, especially in your office or
car.
• When not in use, lock the wireless device using your lock code.
• Review your bill and report any suspicious calling activity. If we conclude
that the calls are fraudulent, you will not be held responsible for the
charges.
• Record your wireless device’s electronic serial number in the back of this
guide and keep it safe.
• Have your wireless device serviced only at a Verizon Wireless
Communications Store or by an Authorized Agent, retailer, manufacturer’s
service center or other repair center.
Assistive communication devices
TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf )
allow individuals who are deaf, hard of hearing, or have speech or language
disabilities to communicate by telephone.
When a user types his or her conversation on a TTY keyboard, it is
transmitted as tones through the telephone. Tones are received by the
other person’s TTY, translated into text and displayed on the screen. In
order to use the TTY network, you must have a TTY-compatible phone and
be in the TTY mode to place or receive calls. Note that most digital wireless
devices are TTY-compatible.
ASSISTANCE
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Mobile
MOBILE ENTERTAINMENT
enter tainment
pg
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• Messaging — TXT, e-mail, and
pictures & videos
• News & information — Internet
Explorer® Mobile, weather and sports
Messaging
Four easy ways to talk without talking:
• TXT — Talk without saying a word. Just TXT Message it.
Sending a new TXT Message to a wireless device
1: Tap Start > Messaging.
2: On the Account Picker screen, tap Text Messages.
3: Tap Menu > New.
4: Enter the mobile phone number
of one or more recipients,
separating them with a
semicolon. To access mobile
phone numbers from Contacts,
tap To.
5: Enter your message. To add
common phrases, tap Menu >
My Text and select a desired
phrase. To check the spelling, tap
Menu > Spell Check
6: Tap Send.
TXT Messages are charged in accordance with your Messaging Plan.
Sending a new TXT Message to a landline number
Follow these steps, and the recipient will hear your TXT Message as a
voice recording:
1: Enter the landline number.
2: Type out the message.
3: Press TALK.
4: Opt-in message will appear.
.
MOBILE ENTERTAINMENT
pg
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5: Reply Y for yes and N for no.
NOTE: Only one opt-in is required for each landline number.
• E-mail — Check your MSN® Hotmail® and America Online® accounts
MOBILE ENTERTAINMENT
right from your wireless device.
Sending a new email message
1: Tap Start > Messaging then select an e-mail account.
2: Tap Menu > New.
3: Enter the e-mail address of one or more recipients, separating
them with a semicolon. To access addresses from Contacts, tap To.
4: Enter your message. To quickly add common messages, tap Menu
> My Text and tap a desired message.
5: To check the spelling, tap Menu > Spell Check.
6: Tap Send.
NOTE: If you are working offline, e-mail messages are moved to the Outbox folder and will be sent
the next time you connect.
• Picture Messaging* — Take pictures that you can send to any Verizon
Wireless number or virtually any e-mail address, or to subscribers on
other carriers.
* Not available everywhere. Picture Messaging charges apply per your Calling Plan. Monthly
plans are available. Higher rates apply for International Picture Messaging. See product
brochure for coverage information and complete terms and conditions. Compatible device
required.
Snap a photo and send as a Picture Message
1: Press and hold the CAMERA button on your wireless device or tap
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Start > Programs > Camera to launch the Camera.
2: Take a photo. On the Review screen where it shows a preview of
the photo that you have just captured, tap the Send icon ( ).
3: Select Send via MMS then tap Send. A new Picture Message will
then be created.
4: In To, enter the recipient’s phone number or e-mail address
directly, or tap To, Cc, or Bcc to choose a phone number or an
e-mail address from Contacts.
5: Enter a subject and compose your message.
6: Tap Send.
Store a picture on your wireless device
1: Press and hold the CAMERA button on your wireless device or tap
Start > Programs > Camera.
2: While in Photo mode ( ), press the CAMERA button, ENTER
button, or Jog Wheel to take a photo. The captured photo will be
then stored on your wireless device.
Create picture Caller IDs
1: Press and hold the CAMERA button on your wireless device or tap
Start > Programs > Camera.
2: While in Contacts Picture mode ( ), press the CAMERA
button, ENTER button, or Jog Wheel to take a photo.
3: Tap Yes on the prompted message to set the picture to a contact.
4: Select the desired contact then tap Select.
Send a Picture Message using a picture stored in the wireless
device’s gallery
1: Tap Start > Messaging > MMS.
2: Tap Menu > New > New Pix Message.
3: When you see the Choose a Media Message screen, tap a preset
template, or tap Custom to open a blank Picture Message.
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4: In To, enter the recipient’s phone number or e-mail address
directly, or tap To, Cc, or Bcc to choose a phone number or an
e-mail address from Contacts.
MOBILE ENTERTAINMENT
5: Tap the Insert icon ( ) to select and insert a photo or GIF
animation.
By default, the My Pictures folder will be displayed. Tap the Down
arrow ( ) to navigate and select the other folder.
6: Enter a subject in Subj and compose your message in the Insert
text here box.
7: Tap Send.
• Video Messaging* — Record and send videos to virtually any wireless
number or e-mail address.
* Not available everywhere. Picture Messaging charges apply per your Calling Plan. Monthly
plans are available. Higher rates apply for International Picture Messaging. See product
brochure for coverage information and complete terms and conditions. Compatible device
required.
Record and send a Video Message
1: Press and hold the CAMERA button on your wireless device or tap
Start > Programs > Camera to launch the Camera.
2: Select the MMS Video mode and record a video clip. On the Review
screen where it shows a preview of the video that you have just
recorded, tap the Send icon ( ). A new Picture Message will
then be created.
3: In To, enter the recipient’s phone number or e-mail address
directly, or tap To, Cc, or Bcc to choose a phone number or an
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e-mail address from Contacts.
4: Enter a subject and compose your message. When done, tap Send.
Send a message using a video stored in the wireless device’s gallery
1: Tap Start > Messaging > MMS.
2: Tap Menu > New > New Flix Message.
3: In To, enter the recipient’s phone number or e-mail address
directly, or tap To, Cc, or Bcc to choose a phone number or an
e-mail address from Contacts.
4: Tap the Insert icon ( ) to select and insert a video clip.
By default, the My Videos folder will be displayed. Tap the Down
arrow ( ) to navigate and select the other folder.
5: Enter a subject in Subj and compose your message in the Insert
text here box.
6: Tap Send.
Delete a Video Message
1: Tap Start > Messaging > MMS.
2: Tap Menu > Go To > Folders then select the folder that stores the
Video Message. For example, the Inbox folder.
3: Tap and hold the Video Message that you want to delete, and then
tap Delete.
News & information
Your new wireless device comes with Internet Explorer® Mobile* that can
put a world of information right at your fingertips.
• Check your email
• Get the latest news
• Find stock quotes
• See movie listings
* Internet Explorer® Mobile provides full web browsing.
MOBILE ENTERTAINMENT
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Launching and using the browser
1: Tap Start > Internet Explorer.
2: Enter the URL address of the desired web site in the address bar that
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34
appears at the top of the screen then tap the Go icon ( ).
3: Tap Back to go back to a previous web page, Menu > Refresh to
refresh a web page, or Menu > Home to go back to the Home page.
4: To save the URL of the current web page for future access, tap Menu
> Add to Favorites. Next time you want to return to this web page,
tap Menu > Favorites then select the name of the web page.
Ending a browser session
If you used a dial-up connection, do one of the following to end the
connection:
• Press and hold END on your wireless device for at least three seconds.
• Tap the Comm Manager icon ( ) on the Today screen then tap
the Data Connection button ( ).
Optional services
• Safety and protection
• Wireless device protection
• Voice services
• International services
• Other products and services
OPTIONAL SERVICES
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35
Work wirelessly. Protect your wireless device against damage, or even
more importantly, protect yourself on the road. You can find it all in
Verizon Wireless plan enhancements. Call 1-800-922-0204 or speak to
your Verizon Wireless Sales Representative to find out more. Or just visit
verizonwireless.com.
OPTIONAL SERVICES
Safety and protection
Roadside Assistance: Roadside Assistance can provide you with
emergency roadside services anywhere in the United States and Canada,
24 hours a day, 365 days a year, even outside the Verizon Wireless network
area.
Wireless device protection
Receive total protection for your wireless device and limited accessories. If
your wireless device is lost, stolen, damaged or malfunctioning — you’re
covered. Just choose a service plan that’s right for you (must be added
within 15 days of activation or upgrade):
• Total Equipment Coverage
• Wireless Device Protection
• Extended Warranty
NOTE: Insurance offered by third-party providers.
Voice services
Enhanced Voice Mail: Turn your wireless device into your office assistant.
Forward your calls, store more messages or even receive faxes for printing.
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International services
• International Long Distance Value Plan: For a monthly access charge,
enjoy reduced rates when making calls to over 65 international locations.
• Global Phone: Global Phone lets you enjoy wireless service in over 100
countries.
• Global Rental: For the less frequent international traveler, Verizon
Wireless customers can quickly and easily rent a wireless device or
BlackBerry device for use while they are traveling abroad.
• International (CDMA) Roaming: At home or abroad, use your wireless
device in over 20 countries.
• For more information: Visit verizonwireless.com/international.
Other products and services
Whether it’s business or personal, Verizon Wireless offers a variety of
wireless solutions for your notebooks, Personal Digital Assistants (PDAs)
and/or Smartphones.
• Office Message Alert: When a Voice Mail is left on your office phone’s
Voice Mail, a TXT Alert is sent to your wireless device.
• Wireless Sync®: Delivers your personal or business e-mail, calendar,
contact and task to your wireless device. With support for both corporate
and POP3/IMAP e-mail, you have no need to create a new e-mail address
– just use the one you already have.
• BroadbandAccess Connect: Allows you to connect your notebook
computer to the Internet using your wireless device while traveling.
OPTIONAL SERVICES
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More information
MORE INFORMATION
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How wireless works
Your wireless service is different from your home or business phone service.
On a wireless device, you must press the TALK button to alert the network
to connect your call. Unlike the calls you make on a home or business
phone, wireless communications travel over the air and can react to the
environment. Rain, snow, fog, falling leaves, water, mountains, canyons
and even buildings may affect service. All wireless service is subject to
“dead zones,” or no-coverage areas.
Verizon Wireless network technology
Verizon Wireless offers CDMA (Code Division Multiple Access) digital
network technology to most of its customers. CDMA digital technology
offers many benefits compared to analog, such as less static, enhanced
voice clarity, increased privacy and longer battery life. A CDMA digital
phone is necessary to subscribe to our digital service. Verizon Wireless only
sells digital wireless devices that are E911 compatible and either all-digital
or tri-mode, which means you may use analog or CDMA digital services on
different frequencies.
Worry Free Guarantee®
Subject to the Customer Agreement and Calling Plan. Please read and
understand them before activating. Verizon Wireless calling areas, rates,
coverage, agreements, provisions, business practices, procedures and
policies are subject to change as specified in the Customer Agreement. Our
liability is significantly limited.
Certain conditions and restrictions apply. Best network claim based on our
reliability studies. See verizonwireless.com/bestnetwork for details.
New Every Two®
You must retain the same wireless device for 24 months in order to receive
the full advantages of this program. If you choose to replace your device at
a discounted price, you will forfeit your benefits and be automatically
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re-enrolled if you meet the requirements of the program. If you enrolled
in the program on or after 11/25/02, you must take advantage of the New
Every Two offer within 6 months after becoming eligible; otherwise, you
may be charged full retail price to upgrade your current wireless device.
Discount amount will be applied toward the 2-year Customer Agreement
retail price. Secondary Family SharePlan® lines are not eligible to
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participate in the program.
The New Every Two discount cannot exceed the price of the wireless
device after mail-in rebates. If your 2-year Customer Agreement with a
digital Calling Plan of $34.99 or higher began on or after 6/02/03, you
were automatically enrolled in the program. Customers who began their
2-year agreements on or after 4/01/00 on a digital Calling Plan of $35.00
or higher were also automatically enrolled in the program. If you enrolled
in the program prior to 2/05/06 and continued to meet the requirements
of the program, you will be eligible for a free wireless device up to $100, or
a credit of up to $100 toward a more expensive wireless device, when you
become eligible for your next New Every Two upgrade (after which time
you will be enrolled in the $50/$100 New Every Two program described
in the brochure). New Every Two discount amounts and Calling Plan tiers
subject to change at Verizon Wireless’ sole discretion.
Security Deposit
You may have been asked to leave a security deposit at the time you
activated your wireless service. You are eligible to receive your security
deposit back at the end of 1 year of uninterrupted service, or upon
termination of your contract. You will automatically be refunded your
deposit after 1 year, including interest, provided that you have kept your
account in “good standing” (this means that you paid your bill continuously
40
for 1 year in a timely manner). This refund may take up to 3 billing cycles
to be processed. Should you be disconnected at any time during the first
year for lack of payment, you forfeit any interest accrued during that time
frame. If you terminate your service, but have not paid your final bill, the
deposit will be applied to your account, and you will receive any remaining
funds. If your service is terminated after the initial 15-dayWorry Free
Guarantee period but before the end of your minimum term, your deposit
will be applied against the $175 early termination fee in addition to any
outstanding balance before a check is processed.
Federal Communications Commission (FCC) rules and regulations
The FCC requires that wireless devices be operated in accordance with
FCC rules and regulations and under supervision of the licensee. Severe
punishment can result from failure to comply with the following
regulations:
• No person shall knowingly utter or transmit any false or fraudulent signal
or distress communication.
• No person shall willfully or maliciously interfere with, or cause
interference to, any radio communication or signal.
• It is unlawful to “listen in” on conversations intended for others or to
divulge any information thereby obtained.
• No person shall utter any obscene, indecent or profane language by
means of radio communication.
National Do Not Call Registry
Protect yourself from unwanted calls with the National Do Not Call Registry
Program.
• FCC regulations prohibit telemarketers from using automated dialers to
call wireless numbers.
• Personal wireless device users can add their wireless numbers to the
National Do Not Call Registry.
• The federal government does not maintain a national wireless device
registry.
MORE INFORMATION
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You can register by either of the following methods:
1. By wireless device: 1-888-382-1222 from the wireless number you
wish to register.
2. Online at: www.donotcall.gov.
Your registration becomes effective within 31 days of signing up and is
MORE INFORMATION
active for five years. There is no cutoff date or deadline for registering.
NOTE: Business-to-business calls are not covered under the Registry. For more detailed information,
please go to www.fcc.gov.
Radio Frequency Emissions
Your wireless device, which contains a radio transmitter and receiver, emits
radio frequency energy during use. The following consumer information
addresses commonly asked questions about the health effects of wireless
devices.
Are wireless devices safe?
Scientific research on the subject of wireless devices and radio frequency
(RF) energy has been conducted worldwide for many years, and continues.
In the United States, the Food and Drug Administration (FDA) and the
Federal Communications Commission (FCC) set policies and procedures for
wireless devices. The FDA and the FCC have created a joint website, “Cell
Phone Facts — Consumer Information on Wireless Phones,” which states
that “[t]he available scientific evidence does not show that any health
problems are associated with using wireless phones,” while noting that
“[t]here is no proof, however, that wireless phones are absolutely safe.” You
can access the joint FDA/FCC website at http://ww w.fda.gov/cellphones.
You can also contact the FDA toll-free at 1-888-463-6332 or 1-888-INFO-
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In June 2000, the FDA entered into a cooperative research and development
agreement through which additional scientific research will be conducted.
The FCC issued its own website publication stating that “[t]here is no
scientific evidence to date that proves that wireless phone usage can lead
to cancer or a variety of other problems, including headaches, dizziness or
memory loss.” This publication is available at http://www.fcc.gov/cgb/
consumerfacts/mobilephone.html or through the FCC at 1-888-2255322 or at 1-888-CALL-FCC.
What does Specific Absorption Rate (SAR) mean?
In 1996, the FCC, working with the FDA, the U.S. Environmental Protection
Agency (EPA) and other agencies, established RF exposure safety guidelines
for wireless devices in the United States. Before a wireless device model is
available for sale to the public, it must be tested by the manufacturer and
certified to the FCC that it does not exceed limits established by the FCC.
One of these limits is expressed as a Specific Absorption Rate, or “SAR.” SAR
is a measure of the rate of absorption of RF energy in the body. Tests for SAR
are conducted with the wireless device transmitting at its highest power
level in all tested frequency bands. Since 1996, the FCC has required that
the SAR of handheld wireless devices not exceed 1.6 watts per kilogram,
averaged over one gram of tissue. Although the SAR is determined at
the highest power level, the actual SAR value of a wireless device while
operating can be less than the reported SAR value. This is because the SAR
value may vary from call to call, depending on factors such as proximity to
a cell site, the proximity of the wireless device to the body while in use and
the use of hands-free devices.
MORE INFORMATION
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For more information about SARs, see the FCC’s OET Bulletins 56 and
65 at http://www.fcc.gov/Bureaus/Engineering_Technology/
Documents/bulletins, http://www.fcc.gov/oet/fccid, or visit the Cellular
Telecommunications Industry Association (CTIA) website at
http://www.ctia.org/wireless_consumers/health_and_safety.
You may also wish to contact the manufacturer of your wireless device.
MORE INFORMATION
Can I minimize my RF exposure?
If you are concerned about RF, there are several simple steps you can take
to minimize your RF exposure. You can, of course, reduce your talk time.
You can place more distance between your body and the source of the RF,
as the exposure level drops off dramatically with distance. The FDA/FCC
website states that “[h]ands-free kits can be used with wireless devices for
convenience and comfort. These systems reduce absorption of RF energy
in the head because the phone, which is a source of the RF emissions, will
not be placed against the head. On the other hand, if the phone is mounted
against the waist or other part of the body during use, then that part of the
body will absorb more RF energy. Wireless phones marketed in the U.S. are
required to meet safety requirements regardless of whether they are used
against the head or against the body. Either configuration should result in
compliance with the safety limit.”
Also, if you use your wireless device while in a car, you can use a wireless
device with an antenna on the outside of the vehicle. You should also read
and follow your wireless device manufacturer’s instructions for the safe
operation of your wireless device.
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Do wireless devices pose any special risks to children?
The FDA and FCC joint website states that “[t]he scientific evidence does not
show a danger to users of wireless phones, including children.” The FDA/FCC
website further states that “[s]ome groups sponsored by other national
governments have advised that children be discouraged from using
wireless phones at all. For example, the government in the United Kingdom
[“UK”] distributed leaflets containing such a recommendation in December
2000. [The UK] noted that no evidence exists that using a wireless phone
causes brain tumors or other ill effects. [The UK’s] recommendation to limit
wireless phone use by children was strictly precautionary; it was not based
on scientific evidence that any health hazard exists.”
A copy of the UK’s leaflet is available at http://www.dh.gov.uk (search
“Mobile”), or you can write to NRPB, Chilton, Didcot, Oxon OX11 0RQ,
United Kingdom. Parents who wish to reduce their children’s RF exposure
may choose to restrict their children’s wireless device use.
Where can I obtain further information?
For further information, see the following additional resources (websites
current as of April 2005).
U.S. Food and Drug Administration
FDA Consumer Magazine, November–December 2000
Telephone: 1-888-INFO-FDA
http://www.fda.gov/fdac/features/2000/600_ phone.html
American National Standards Institute
1819 L Street, N.W., Suite 600, Washington, D.C. 20036
Telephone: 1-202-293-8020
http://www.ansi.org
MORE INFORMATION
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PREVENTION OF HEARING LOSS
Caution: Avoid potential hearing loss
Prolonged exposure to loud sounds (including music) is the most common
cause of preventable hearing loss. Some scientific research suggests
that using portable audio devices, such as portable music players and
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cellular telephones, at high volume settings for long durations may
lead to permanent noise-induced hearing loss. This includes the use of
headphones (including headsets, earbuds and Bluetooth® or other wireless
devices). Exposure to very loud sound has also been associated in some
studies with tinnitus (a ringing in the ear), hypersensitivity to sound and
distorted hearing. Individual susceptibility to noise-induced hearing loss
and other potential hearing problems varies.
The amount of sound produced by a portable audio device varies
depending on the nature of the sound, the device, the device settings and
the headphones. You should follow some commonsense recommendations
when using any portable audio device:
• Set the volume in a quiet environment and select the lowest volume
at which you can hear adequately.
• When using headphones, turn the volume down if you cannot hear
the people speaking near you or if the person sitting next to you can
hear what you are listening to.
• Do not turn the volume up to block out noisy surroundings. If you
choose to listen to your portable device in a noisy environment, use
noise-cancelling headphones to block out background environmental
noise.
• Limit the amount of time you listen. As the volume increases, less
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time is required before your hearing could be affected.
• Avoid using headphones after exposure to extremely loud noises, such
as rock concerts, that might cause temporary hearing loss. Temporary
hearing loss might cause unsafe volumes to sound normal.
• Do not listen at any volume that causes you discomfort. If you
experience ringing in your ears, hear muffled speech or experience
any temporary hearing difficulty after listening to your portable audio
device, discontinue use and consult your doctor.
You can obtain additional information on this subject from the
following sources:
American Academy of Audiology
11730 Plaza American Drive, Suite 300
Reston, VA 20190
Voice: (800) 222-2336
Email: info@audiology.org
Internet: www.audiology.org
National Institute on Deafness and Other Communication Disorders
National Institutes of Health
31 Center Drive, MSC 2320
Bethesda, MD USA 20892-2320
Voice: (301) 496-7243
Email: nidcdinfo@nih.gov
Internet: http://www.nidcd.nih.gov/health/hearing
National Institute for Occupational Safety and Health
Hubert H. Humphrey Bldg.
200 Independence Ave., SW
Washington, DC 20201
Voice: 1-800-35-NIOSH (1-800-356-4674)
Internet: http://www.cdc.gov/niosh/topics/noise/default.html
MORE INFORMATION
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Implantable Medical Devices
A minimum separation of six (6) inches should be maintained between a
wireless phone and an implantable medical device, such as a pacemaker or
implantable cardioverter defibrillator, to avoid potential interference with
the device. Persons who have such devices:
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• Should ALWAYS keep the wireless phone more than six (6) inches from
their implantable medical device when the wireless phone is turned ON;
• Should not carry the wireless phone in a breast pocket;
• Should use the ear opposite the implantable medical device to minimize
the potential for interference;
• Should turn the wireless phone OFF immediately if there is any reason to
suspect that interference is taking place; and
• Should read and follow the directions from the manufacturer of your
implantable medical device.
If you have any questions about using your wireless phone with such a
device, consult your health care provider.
For additional information, see www.fcc.gov/cellphones/.
Drive responsibly
• If you choose to talk while driving, always use a hands-free device. Make
sure your hands-free device is on and working before driving.
• Do not dial or look up phone numbers when driving. Use the voice-
activated feature on your wireless device.
• Using a wireless device while driving may increase your risk of
distraction, whether or not you use a hands-free device. To eliminate this
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risk, consider turning your wireless device off and allowing calls to go to
Voice Mail.
NOTES
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NOTES
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