HTC U11 EYEs User Guide
User guide
HTC U11 EYEs
2 Contents
Contents
Features you'll enjoy
What's special with Camera 10
Convenient, single-handed operation 11
Edge Sense 13
Edge Launcher 13
Immersive sound 14
Screen Capture Tool 14
Truly personal 15
Android 7 Nougat 16
Unboxing and setup
HTC U11 EYEs overview 18
Card tray 19
nano SIM card 20
Storage card 23
Using the protective case 26
Charging the battery 27
Water and dust resistant 27
Switching the power on or off 29
Setting up your phone for the first time 30
Adding your social networks, email accounts, and more 31
Setting up Face Unlock 32
Choosing which nano SIM card to connect to the 4G LTE network 32
Managing your nano SIM cards with Dual network manager 33
Fingerprint scanner 33
Navigation Bar 34
Your first week with your new phone
HTC Sense Home 36
Sleep mode 36
Lock screen 37
Motion gestures 37
Touch gestures 39
Getting to know your settings 42
Using Quick Settings 43
Travel mode 44
Restarting HTC U11 EYEs (Soft reset) 44
Notifications 44
Motion Launch 47
Selecting, copying, and pasting text 50
Capturing your phone's screen 51
Recording the phone screen 53
Entering text 53
How can I type faster? 54
Getting help and troubleshooting 56
3 Contents
Edge Sense
What is Edge Sense? 57
Setting up Edge Sense 58
Turning Edge Sense on or off 58
Taking camera shots using Edge Sense 59
Changing the action to take when you squeeze the phone 59
Enabling Advanced mode 60
Typing with your voice with Edge Sense 61
Assigning another voice assistant app to Edge Sense 61
Adjusting the squeeze force level 62
Squeezing to perform actions in your apps 62
Assigning in-app actions to squeeze gestures 63
An example of assigning in-app actions 63
Changing in-app actions 64
Squeezing to unlock your phone with Face Unlock 65
Opening Edge Launcher 66
Adding apps, quick settings, and contacts 66
Adjusting the Edge Launcher position 67
Updates
Software and app updates 68
Installing a software update 69
Installing an application update 69
Installing app updates from Google Play Store 69
Home screen layout and fonts
Adding or removing a widget panel 70
Changing your main Home screen 70
Setting your Home wallpaper 71
Changing the default font size 71
Widgets and shortcuts
Launch bar 72
Adding Home screen widgets 72
Adding Home screen shortcuts 73
Grouping apps on the widget panel and launch bar 73
Moving a Home screen item 74
Removing a Home screen item 74
Sound preferences
Changing your ringtone 75
Changing your notification sound 75
Setting the default volume 75
Tuning your HTC USonic earphones 76
Taking photos and videos
HTC Camera 77
Choosing a capture mode 78
Taking a photo 79
4 Contents
Setting the photo quality and size 80
Taking continuous camera shots 80
Tips for capturing better photos 81
Using HDR Boost 82
Recording video 82
Selfies 83
Taking photo selfies in Bokeh mode 85
Quickly adjusting the exposure of your photos 87
Taking a panoramic selfie 87
Taking a super wide-angle panoramic selfie 89
Taking a panoramic photo 90
Advanced camera features
Tips on using Pro mode 91
Choosing a scene 94
Manually adjusting camera settings 95
Taking a RAW photo 96
How does the Camera app capture RAW photos? 96
Recording videos in slow motion 96
Recording a Hyperlapse video 97
Google Photos
What you can do on Google Photos 98
Viewing photos and videos 98
Editing your photos 98
Enhancing RAW photos 99
Trimming a video 99
Changing the playback speed of a slow motion video 100
Editing a Hyperlapse video 100
Phone calls
Making a call with Smart dial 102
Dialing an extension number 102
Speed dial 103
Calling a number in a message, email, or calendar event 103
Receiving calls 103
Emergency call 104
What can I do during a call? 104
Setting up a conference call 105
Call History 106
Switching between silent, vibrate, and normal modes 106
Home dialing 107
SMS and MMS
Sending a text message (SMS) 108
How do I add a signature in my text messages? 109
Sending a multimedia message (MMS) 110
Sending a group message 110
Forwarding a message 111
Moving messages to the secure box 111
Blocking unwanted messages 112
5 Contents
Copying a text message to the nano SIM card 112
Deleting messages and conversations 113
Contacts
Your contacts list 114
Adding a new contact 115
Editing a contact’s information 116
Getting in touch with a contact 117
Importing or copying contacts 117
Merging contact information 118
Sending contact information 119
Contact groups 119
Private contacts 120
Battery
Tips for extending battery life 122
Using power saver mode 124
Extreme power saving mode 124
Displaying the battery percentage 124
Checking battery usage 124
Checking battery history 125
Battery optimization for apps 125
Storage
Freeing up storage space 126
Types of storage 127
Should I use the storage card as removable or internal storage? 127
Setting up your storage card as internal storage 128
Moving apps and data between the phone storage and storage card 128
Moving an app to or from the storage card 129
Copying or moving files between the phone storage and storage card 129
Copying files between HTC U11 EYEs and your computer 130
Unmounting the storage card 131
Backup and reset
Ways of backing up files, data, and settings 132
Backing up HTC U11 EYEs 133
Restoring from your previous HTC phone 134
Backing up contacts and messages 134
Resetting network settings 136
Resetting HTC U11 EYEs (Hard reset) 137
Transfer
Ways of transferring content from your previous phone 138
Transferring content from an Android phone 138
Transferring iPhone content through iCloud 139
Other ways of getting contacts and other content 139
Transferring photos, videos, and music between your phone and computer 140
6 Contents
Installing and removing apps
Getting apps from Google Play Store 141
Downloading apps from the web 142
Uninstalling an app 142
Working with apps
Accessing your apps 143
Arranging apps 143
App shortcuts 144
Multi-tasking 145
Controlling app permissions 146
Setting default apps 146
Setting up app links 146
Disabling an app 147
HTC apps
Boost+ 148
HTC BlinkFeed 148
HTC Themes 148
HTC Sense Companion 148
Mail 149
Weather 149
Clock 149
Voice Recorder 149
Internet connections
Turning the data connection on or off 150
Managing your data usage 150
Wi-Fi connection 152
Connecting to VPN 153
Installing a digital certificate 155
Using HTC U11 EYEs as a Wi-Fi hotspot 155
Sharing your phone's Internet connection by USB tethering 156
Wireless sharing
What is HTC Connect? 157
Turning Bluetooth on or off 157
Connecting a Bluetooth headset 157
Unpairing from a Bluetooth device 158
Receiving files using Bluetooth 158
Using NFC 159
Common settings
Do not disturb mode 161
Turning location services on or off 163
Smart display 163
Airplane mode 164
Automatic screen rotation 164
Setting when to turn off the screen 164
7 Contents
Screen brightness 164
Night mode 165
Adjusting the display size 165
Touch sounds and vibration 165
Changing the display language 166
Glove mode 166
Security settings
Assigning a PIN to a nano SIM card 167
Setting a screen lock 167
Setting up Smart Lock 168
Turning the lock screen off 168
Trademarks and copyrights
Index
8 About this guide
About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
9 Important note on recoverable data
Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
10 Features you'll enjoy
Features you'll enjoy
What's special with Camera
Capture great photos and videos using HTC U11 EYEs.
Selfies
Capture awesome selfies with HTC U11 EYEs.
§ Beauty Mode – Before taking your selfie, use Beauty Mode to apply real-time touch-ups such
as skin smoothening, facial slimming, and more. See Using Beauty Mode when taking photo
selfies on page 83.
§ Bokeh mode – With dual front cameras, you can adjust the depth-of-field in your
photographs just like a professional. Blur the background in real-time based on the distance
from your subject before you take the shot, or adjust it yourself after the photo is taken. See
Taking photo selfies in Bokeh mode on page 85.
§ Instant selfie shots – Flash a smile, and the camera instantly captures your smiling face. Or,
just say "Cheese!" See Taking selfies automatically on page 84 and Taking selfies with voice
commands on page 84.
§ Selfie Panorama mode – Enjoy taking wide-angle selfies with family or friends and with a
panoramic scenery behind you. See Taking a panoramic selfie on page 87 and Taking a
super wide-angle panoramic selfie on page 89.
11 Features you'll enjoy
UltraSpeed Autofocus
HTC U11 EYEs lets you enjoy faster focus speeds using a full sensor autofocus similar to DSLRs.
Using the Camera app, you can easily take photos in low light situations, capture images of moving
subjects, and record clear videos.
HDR Boost
Take clearer, sharper photos using HDR Boost. By combining multiple shots with different
exposure levels, HDR Boost lets you capture great photos even in low light conditions. See Using
HDR Boost on page 82.
Pro level capabilities
Pro mode gives you professional level control over your photography. See Manually adjusting
camera settings on page 95. Capture RAW photos and take full control over your camera settings.
See Taking a RAW photo on page 96.
The camera captures RAW photos in DNG format. The RAW file provides more image information
for post processing in the Google Photos™ app or a graphics program on your computer.
Hyperlapse
Hyperlapse lets you speed up the action up to 12 times, and select sections of the video to change its
speed. See Recording a Hyperlapse video on page 97.
Convenient, single-handed operation
It's easy to operate HTC U11 EYEs with one hand.
Swipe for apps and notifications
Anywhere on the Home screen, just swipe up to access all your apps and swipe down to view your
notifications.
Swipe for more navigation buttons
You're not just limited to the three conventional Back, Home,
and Recent apps buttons. At the bottom of your phone, swipe left
on the Navigation Bar to see more options. You just need to tap a
button to capture screenshots, access the Quick Settings, and
more. You can even customize the Navigation Bar.
For details, see Navigation Bar on page 34.
12 Features you'll enjoy
Use any app with a squeeze
Edge Sense enables you to gently squeeze the sides of your phone to access any app, take photos or
video, launch a voice assistant, and much more with one intuitive gesture, even in the rain.
To find out more, see Edge Sense on page 13.
Wake up your phone by just lifting or tapping it
To wake up your phone from sleep mode, you can do any of the following:
§ While the screen is off, lift up your phone to see the Smart display which gives you a quick
glimpse of the date and time, battery status, and notification icons. See Smart display on page
163.
§ Tap on the fingerprint scanner to wake up the screen. If you've added your fingerprint,
tapping the fingerprint scanner unlocks your phone, bypassing the security screen. See
Fingerprint scanner on page 33.
§ Use Motion Launch™ to wake up the screen by double-tapping or swiping. See
Motion Launch on page 47.
Unlock your phone with your face
Quickly unlock your phone using Face Unlock. See Setting up Face Unlock on page 32.
13 Features you'll enjoy
Edge Sense
HTC U11 EYEs comes with a pressure-sensitive squeeze area on its frame. By squeezing the lower
sides of HTC U11 EYEs, quickly access your favorite app or shortcut even while your phone is in
sleep mode.
In addition to taking camera shots and launching your chosen
apps, you can assign the squeeze gestures to perform a tap or
double-tap inside an app.
See What is Edge Sense? on page 57 to learn more.
Edge Launcher
When you assign a squeeze gesture to the Edge Launcher, you get easier and faster access to your
apps, frequent contacts, and quick settings all in one place.
See Opening Edge Launcher on page 66.
14 Features you'll enjoy
Immersive sound
Discover audio bliss on HTC U11 EYEs through its earphones and speakers.
HTC USonic with Active Noise Cancellation
Experience music tuned to your ears. When you plug in the HTC USonic earphones to
HTC U11 EYEs, they will scan your ears and determine the audio output level that best suits you.
The earphones also incorporate Active Noise Cancellation which reduces background noise so you
hear music and videos clearly.
See Tuning your HTC USonic earphones on page 76 for details.
The HTC USonic earphones can only be used with HTC U11 EYEs and other compatible HTC
phones supporting HTC USonic.
Record audio in high res quality
Enable high res quality audio in Voice Recorder to make crystal clear audio recordings. See Enabling
high resolution audio recording on page 149 for details.
Screen Capture Tool
With HTC's Screen Capture Tool, you're not just limited to capturing conventional screenshots.
Crop the part you need from a captured screenshot and instantly share it. Also, capture a long page
such as a webpage or message thread as one screenshot. You can even navigate screens and record
the whole process as a video.
To learn more, see Capturing your phone's screen on page 51 and Recording the phone screen on
page 53.
15 Features you'll enjoy
Truly personal
Designed with you in mind, HTC U11 EYEs is filled with innovations that help it to adapt to your life.
Themes
Make HTC U11 EYEs more personal by customizing how it looks with your own photos and then
mix and match with different sets of icons, sounds, color schemes, and more.
More wallpaper types, such as Multiple wallpapers and Apps screen wallpapers, are also in store!
See http://www.htc.com/support/apps/themes/ for more details.
Freestyle home screen
If you want to take designing your Home screen to the next level, try the Freestyle home screen
layout for zero-grid limitations and fun stickers to replace your app icons.
16 Features you'll enjoy
HTC BlinkFeed
Android 7 Nougat
Get your favorite topics, news, social media, and more
conveniently delivered to one place on your phone. Even get
suggestions for places to eat! You can also play embedded videos
right on HTC BlinkFeed™. See http://www.htc.com/support/
apps/blinkfeed/.
Android™ 7 Nougat brings new features that make working with apps and settings even more
convenient.
App shortcuts
Starting from Android 7.1, press and hold an app icon to display a menu that lets you quickly access
common app functions. For example, from the Clock app icon, you can quickly set a timer or alarm.
Not all apps support the app shortcuts feature.
App shortcuts on page 144.
See
Multi-tasking made easy
Aside from flipping through running apps, there are faster ways to use the RECENT APPS button
for switching between apps.
17 Features you'll enjoy
§ Want to watch a video while chatting at the same time? Use the split-screen view to display
two running apps side by side.
§ Quickly switch to the previous app with a double tap.
For details, see Multi-tasking on page 145.
Enhanced notifications
See incoming information on a notification without having to open an app. If you received a new
message, you can directly send a reply right from the notification. See Notifications panel on page
46.
Improved settings
§ Limit how much mobile data your phone uses. When you turn Data Saver on, apps in the
background won't be able to use the data connection unless you've set these apps to access
mobile data. See Data Saver on page 151.
§ Use the Quick Settings bar to toggle Wi-Fi® and other quick settings on and off. See Using
Quick Settings on page 43.
§ No more navigating back to the main settings screen by screen. There's a slideout menu that
you can open anytime to directly access the main settings. See Getting to know your settings
on page 42.
§ At the top of the Settings screen, see suggestions for how to get more out of your phone.
§ Aside from changing the font size, you can also adjust the display size of items such as icons
and images. See Adjusting the display size on page 165.
18 Unboxing and setup
Unboxing and setup
HTC U11 EYEs overview
After taking HTC U11 EYEs out of the box, familiarize yourself first with the location of the card
tray, controls, and sensors.
1. Dual front cameras
2. VOLUME control
3. POWER button
4. Speaker
5. USB Type-C™ connector
6. Microphones
7. Edge Sense squeeze area
8. Notification LED
9. nano SIM and storage card tray
10. Proximity and light sensor
You need a 4G/LTE™ plan to use your operator's 4G/LTE network for voice calls and data services.
Check with your operator for details.
19 Unboxing and setup
§ Before use, check all the items in the box and make sure there's no damage to any of the items.
§ Use the case if it's provided in the box or purchase one that's designed for HTC U11 EYEs to help
protect your phone from accidental bumps and scratches. Also make sure the case doesn't block
the Edge Sense area.
§ If you want to use a screen protector, don’t cover and block the proximity sensor. Purchase a
screen protector designed for HTC U11 EYEs.
§ Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
§ Please read the safety and usage guidelines in the Safety and regulatory guide that’s included in
the box.
Back panel
1. Dual LED flash
2. Main camera with UltraSpeed
Autofocus, BSI, and OIS
§ BSI means BackSide Illumination sensor.
§ OIS means Optical Image Stabilization sensor.
3. Fingerprint scanner
Card tray
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct the
tray to avoid damaging the eject mechanism inside the slot.
20 Unboxing and setup
Do not insert the tip of the tray eject tool into the microphone hole. This may damage the waterresistant microphone mesh and invalidate the warranty.
nano SIM card
Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card will
not fit properly on the tray and may damage the card slot.
21 Unboxing and setup
Inserting the nano SIM card
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
Do not insert the tip of the tray eject tool into the microphone hole. This may damage the waterresistant microphone mesh and invalidate the warranty.
3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
4. Do the following to place your nano SIM card into the tray:
With the gold contacts facing down, place your nano SIM cards into the SIM 1 and SIM 2
holders of the tray. Make sure to align the cutoff corners to the notches on the holders.
§ By default, SIM 1 will connect to the 4G LTE/3G network, and SIM 2 will connect to 3G/2G. To
find out how to set the preferred card for connecting to 4G LTE, see Managing your nano SIM
cards with Dual network manager on page 33.
§ SIM 2 and SD are labeled on the same holder in the tray. Either place your second nano SIM
card or a microSD™ card into this holder. Both cards can’t be inserted at the same time.
22 Unboxing and setup
5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. Hold the
tray with the outer card holder between your fingers, and then steadily slide the tray all the
way into the slot.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
Removing the nano SIM card
1. Hold the phone face up.
2. Insert the tip of the tray eject tool or a small bent paperclip into the tray eject hole.
Do not insert the tip of the tray eject tool into the microphone hole. This may damage the waterresistant microphone mesh and invalidate the warranty.
3. Push the tip all the way into the hole until the card tray ejects.
4. Pull the tray out, and then remove the nano SIM card.
5. To reinsert the tray, center it first in the slot, and then slide it all the way in.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
23 Unboxing and setup
Storage card
Use a storage card to store your photos, videos, and music. When you need to free up phone storage
space, you can also move certain apps to the storage card, if the apps support this feature.
The storage card is optional and sold separately.
Inserting the microSD card
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
Do not insert the tip of the tray eject tool into the microphone hole. This may damage the waterresistant microphone mesh and invalidate the warranty.
3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
SIM 2 and SD are labeled on the same holder in the tray. Remove your second nano SIM card
when you want to use your microSD card. Both cards can’t be inserted at the same time.
24 Unboxing and setup
4. Place your microSD card—gold contacts facing down and narrow side facing in—into the SD
holder of the tray.
5. When reinserting the tray, make sure it is facing up so that the nano SIM and microSD cards
don’t fall out. Hold the tray with the outer card holder between your fingers, and then
steadily slide the tray all the way into the slot.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
If it's the first time you insert a microSD card, you'll be prompted to set it up.
Unmounting the storage card
When you need to remove the storage card while HTC U11 EYEs is on, unmount the storage card
first to prevent corrupting or damaging the files in the storage card.
If your storage card is used as internal storage and there are apps that were moved to the card,
you will not be able to open these apps after unmounting the card.
1. From the Home screen, swipe up and then tap Settings Storage.
2. Do one of the following:
§ If your storage card appears under Removable storage, tap next to the card name,
and then tap Eject.
§ If your storage card appears under Internal storage, tap the card name, and then tap
Eject.
25 Unboxing and setup
Removing the microSD card
Make sure to unmount your microSD card before removing it. See Unmounting the storage card
on page 24.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
Do not insert the tip of the tray eject tool into the microphone hole. This may damage the waterresistant microphone mesh and invalidate the warranty.
3. Push the tip all the way into the hole until the tray ejects.
4. Pull the tray out, and remove the microSD card.
5. To reinsert the tray, center it first in the slot, and then slide it all the way in.
6. Make sure the tray is fully inserted and doesn't protrude from the slot.
26 Unboxing and setup
Using the protective case
Use the case that’s provided in the box to help protect your phone from accidental bumps and
scratches.
Place the phone into the protective case, top side first. Then press the four corners until the case
clicks into place.
To remove the case, take it off from the bottom corner.
27 Unboxing and setup
Charging the battery
Before you turn on and start using HTC U11 EYEs, it is recommended that you charge the battery.
§ If the battery has been discharged for several days, you may need to charge HTC U11 EYEs for
several minutes before powering it on.
§ Use only the adapter and the USB Type-C cable that came with HTC U11 EYEs to charge the
battery. When the battery power is too low, make sure to use the power adapter to charge, not
the USB cable connection with your computer.
1. Insert the small end of the USB Type-C cable into the USB Type-C connector.
2. Insert the other end of the USB Type-C cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
§ As a safety precaution, the battery may stop charging to avoid overheating.
§ Avoid charging the battery in hot environments.
§ When you're using the web browser and charging the battery, HTC U11 EYEs may become
warmer. This is normal.
§ To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.
Water and dust resistant
HTC U11 EYEs is water and dust resistant and has an IP67 rating as defined in the International
Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, this phone is
water resistant if it is briefly submerged by accident in fresh water less than 1 meter deep and no
longer than 30 minutes at room temperature.
HTC U11 EYEs must not be exposed to non-fresh water, high water pressure, strong or fast-moving
water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not
attempt to charge or otherwise use the USB port when HTC U11 EYEs is wet. Normal wear and tear
may decrease the water and dust resistance over time.
Warranty will be void if the phone is not used in accordance with the instructions and precautions
addressed in this user guide, including, but not limited to, using the phone in environments or
28 Unboxing and setup
situations that exceed the limitations of the IP67 rating. For usage precautions and tips on care and
maintenance, see Care and maintenance tips on page 28 and Cleaning and drying on page 29.
Also make sure to read the Safety guide that comes with the phone.
Care and maintenance tips
Follow these tips and precautions to help maintain water and dust resistance for your phone.
Never attempt to insert or remove the nano SIM and microSD cards with gloves, wet hands, or when
the phone is wet.
§ Before inserting the tray and closing the card slot, wipe off every drop of water or dirt with a
clean, dry cloth. Also make sure that no hairs, fibers, or small particles are caught between the
tray and the slot opening to prevent water from entering the phone.
§ Parts that maintain water resistance such as the tray—which acts as the card slot cover—may
degrade over time. If these parts degrade or get damaged, the phone will no longer be water
resistant. If this happens, contact your retail store or mobile operator. You may be charged for
parts replacement.
Do not intentionally submerge HTC U11 EYEs. If the phone accidentally gets immersed in water,
avoid pressing the controls—such as the POWER and VOLUME buttons—and do not operate the
phone.
Do not expose the phone to fast or strong-moving water such as shower spray, running taps or
faucets, waterfalls, or ocean waves.
Do not expose the phone to or let the USB port come in contact with the following:
§ Water containing soap, detergent, or shower gel
§ Sea water, swimming pools, spas, hot water, and hot springs
§ Any liquid besides tap water such as alcohol, juices, and condiments
§ Sand
If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone,
do not charge when contaminants are present or the USB port is not completely dry. In these
circumstances, do not connect any external device.
Never use a hair dryer to dry wet parts of the phone.
The power adapter and accessories are not water resistant. Never use them in wet areas such as in
the bathroom or kitchen since contact with water may cause malfunction, electric shock, or other
hazards.
Avoid leaving the phone in humid places such as the bathroom or kitchen for too long since it is not
moisture-proof.
29 Unboxing and setup
Cleaning and drying
If HTC U11 EYEs has had contact with salt water, liquid chemicals, dust, or other contaminants,
immediately rinse the phone. When the phone is wet, make sure to dry it thoroughly.
§ To avoid damaging HTC U11 EYEs, do not charge the phone when contaminants are present or
the USB port is not completely dry. In these circumstances, do not connect any external device.
§ The sound volume of the earpiece, speakers, and microphone may be less audible if these parts
are not dried well.
Rinsing
1. Before rinsing, make sure the nano SIM/microSD slot is covered and closed tightly. See
nano SIM card on page 20 and Storage card on page 23.
2. Rinse the phone using fresh water. Rinse by hand only. Don't use a brush or sponge.
While rinsing, do not press on the tray to avoid having gaps around the card slot which may
allow water to enter the phone.
Drying
1. Gently wipe off the water from the phone with a clean, dry cloth. Don't use cotton swabs to
wipe the earpiece, speakers, microphone, and connection port.
2. The display may not respond accurately to touch gestures when it's wet. For the touch screen
and lenses, wipe with a soft dry cloth such as a microfiber cloth that will not scratch the
surface.
3. Leave the phone at room temperature for 3 hours or so to let it dry completely. If buttons and
any connection port such as the USB port are still wet, make sure to let them dry completely
before you use the phone.
If condensation forms inside the display such as when there's a drastic change in temperature, place
the phone at room temperature until condensation disappears.
Switching the power on or off
Switching the power on
Press the POWER button until HTC U11 EYEs vibrates.
When you turn on HTC U11 EYEs for the first time, you’ll need to set it up.
30 Unboxing and setup
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Setting up your phone for the first time
When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll
need to set it up.
If you have data from a previous phone that you need to copy over to the new phone, back up the
previous phone's data first. For guidance, go to htc.com/support/backup-and-transfer/.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. Choose the system language you want to use, read and agree to the terms of use, choose your
Internet connection, and sign in to your Google® Account.
3. On the screen that asks you which device to restore from, do one of the following:
§ If you backed up your old phone using your Google Account, tap the phone name. Tap
to select the apps to install, and then tap Restore.
§ If you want to start fresh, tap Don't restore.
4. On the Google services screen, make sure the Back up to Google Drive option is turned on to
enable Auto Backup. It's also recommended to have the options under Location and Device
maintenance turned on.
5. Set up Google Assistant, or do this later. For details, visit support.google.com/assistant/.
6. Sign in to your HTC Account to use the same login credentials for HTC services such as
Themes and HTC Sense Companion.
7. Set up Edge Sense so you can instantly take camera shots or perform other actions by simply
squeezing your phone.
8. Tap Set up Face Unlock to set up face authentication and use it for unlocking your phone.
Or tap Set up fingerprint to add your fingerprint and use it for unlocking your phone.
9. Follow the remaining instructions to finish your phone setup.
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning location
services on or off on page 163.
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