do not disassemble, crush, puncture, short
external contacts, or dispose of in fire or water.
Replace only with specified batteries. Recycle or
dispose of used batteries properly
REMOVE FOUR SCREWS ON HOUSING AS WELL AS
HINGER.
9 SCREW:72H01059-00M(Q’ TY:4).
3
4
WARRANTY SEAL:77H00314-00M(Q’TY:1)
[NOTE]PLEASE SET UP THE TORQUE OF ELECTRICAL
SCREW
DRIVER TO 1.3+-0.1KGF-CM
5
1. USE PLASTIC STICK INTO THE GAP BETWEEN
HOUSING OF KEYBOARD AND BEZEL OF KEYBOARD
FROM THE CORNER.
2. RELEASE THE HOOKS AROUND THE SIDES OF UNIT
2
TO REMOVE THE HOUSING OF KEYBOARD.
1
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Page 11 of 81
REMOVE THE VIBRATO R.
RELEASE ONE SCREW TO DISCONNECT FLASH LIGHT
MODULE.
9 SCREW:72H00724-00M(Q’ TY:1).
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.4+-0.05KGF-CM
HTC CONFIDENTIAL
REMOVE RUBBER CAP FROM FLASH LIGHT MODULE.
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Page 12 of 81
DISCONNECT MAIN CAMERA MODULE.
PLEASE STICK THE RUBBER ON CAMERA IF CAMERA
REPLACEMENT IS NEEDED.
REMOVE CAMERA RUBBER SUPPORT.
9 RUBBER:76H01414-00M(Q’ TY:1)
RELEASE ONE SCREW AND THEN DISCONNECT SPEAKER
CONNECTOR FROM MAIN BOARD.
9 SCREW:72H01059-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
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2
1
Page 13 of 81
1. USE PLASTIC STICK TO LIFT THE MAIN BOARD.
2. REMOVE ANTENNA FROM MAIN BOARD.
REMOVE SPEAKER FROM ANTENNA.
SLIDING THE FRAMES TO THE END.
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1
Page 14 of 81
LIFT THE MAIN BOARD TO TAKE OUT THE MAIN BAORD
FROM BOTTOM SIDE OF QWERTY KEYBOARD OF BEZEL.
REMOVE CONDUCTOR SPACER AND THEN DISCONNECT
LCMFPC FROM MAIN BOARD.
(PLEASE STICK A NEW CONDUCTOR SPACER WHEN IT IS
REMOVED)
9 CONDUCTOR SPACER:76H01488-00M(Q’ TY:1)
HTC CONFIDENTIAL
1. REMOVE RUBBER CAP OF MICROPHONE.
2. REMOVE MYLER (PLEASE STICK A NEW MYLER WHEN
THE REPLACEMENT OF MAIN BOARD IS NEEDED)
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Hermes Service Manual
2
Page 15 of 81
DISCONNECT THE FPC OF QWERTY KEYBOARD.
1
REMOVE THE PCBA OF QWERTY KEYBOARD.
PLEASE STICK A NEW RUBBER WHEN REPLACEMENT OF
PCBA OF QWERTY KEYBOARD IS NEEDED.
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Page 16 of 81
1. REMOVE QWERTY KEYBOARD.
2. RELEASE FOUR SCREW TO REMOVE THE BEZEL OF
QWERTY KEYBOARD.
9 SCREW:72H01058-00M(Q’ TY:4)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.3+-0.05KGF-CM
REMOVE FOUR SCREWS.
9 SCREW:72H01058-00M(Q’ TY:4)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
HTC CONFIDENTIAL
REMOVE MYLAR ON HOUSING OF LCM.
9 MYLAR:76H01414-00M(Q’ TY :1)
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Page 17 of 81
USE PLASTIC STICK INTO THE GAP FROM THE CORNER
BETWEEN HOUSING OF LCM AND BEZEL OF LCM.
RELEASE ALL THE HOOKS TO REMOVE THE HOUSING OF
LCM.
Remove one screw.
9 SCREW:72H00724-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.3+-0.05KGF-CM
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Page 18 of 81
REMOVE COPPER FOIL.
(PLEASE STICK A NEW ONE ONCE REMOVED)
2
AN TRANSPARENT ADHESIVE DOUBLE SIDE TAPE IS
UNDER PRE-ASSEMBLY OF LCM.
(PLEASE STICK A NEW ONE ON PRE-ASSY OF LCMFPC
ONCE REMOVED)
9 ADHESIVE TAPE:76H01487-00M(Q’ TY:1)
1
1. REMOVE ONE SCREW
9 SCREW:72H01058-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
2. REMOVE TWO SCREWS TO DISCONNECT SWITCH
BOARD FPC.
9 SCREW:72H01329-00M(Q’ TY:2)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.2+-0.05KGF-CM
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Page 19 of 81
REMOVE ISOLATED TAPE
(PLEASE STICK A NEW ONE ONCE REMOVED)
9 ISOLATED TAPE:76H01483-00M(Q’ TY:1)
LIFT THE CAP OF CONNECTOR TO EXTRACT LCMFPC
WITH TWEEZERS AND THEN REMOVE PRE-ASSY OF LCM
FPC.
DISCONNECT WEB CAMERA FROM PRE-ASSY OF LCM
FPC.
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Page 20 of 81
Release hooks to remove LCM.
Release one screw and then remove switch board.
9 SCREW:72H01058-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
HTC CONFIDENTIAL
REMOVE KEYPAD.
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Page 21 of 81
REMOVE RECEIVER.
THE DISASSEMBLY PROCEDURE IS
FINISHED.
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1.3 Assembly procedure
Hermes Service Manual
ASSEMBLE THE RECEIVER INTO BEZEL OF LCM AND
PLEASE BE ATTENTION ON PIN DIRECTION.
Page 22 of 81
ASSEMBLE THE KEYPAD INTO BEZEL OF LCM.
PUT THE SWITCH BOARD BACK AND FASTEN ONE SCREW
AT UPPER LEFT CORNER.
9 SCREW:72H01058-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
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ASSEMBLE LCM INTO BEZEL OF LCM.
Page 23 of 81
CONNECT WEB CAMERA TO PRE-ASSY OF LCMFPC.
STICK AN ADHSIVE TAPE ON PRE-ASSY OF LCMFPC
BEFORE ASSEMBLING WITH LCMFPC.
9 ADHESIVE TAPE:76H01487-00M(Q’ TY:1)
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INSERT LCMFPC INTO CONECTOR OF PRE-ASSY OF
LCMFPC.
STICK ISOLATED TAPE WHERE IS TOP JUSITIFIED TO
PCBA OF PRE-ASSY OF LCMFPC.
9 ISOLATED TAPE:76H01483-00M(Q’ TY:1)
Page 24 of 81
2
1
1. FASTEN ONE SCREW.
9 SCREW:72H01058-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
2. CONNECT THE FPC OF SWITCH BOARD TO SWITCH
BOARD AND THEN FASTEN TWO SCREWS
9 SCREW:72H01329-00M(Q’ TY:2)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.2+-0.05KGF-CM
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CAUTION:PLEASE FOLLOW INSTRUCTIONS
TO FASTEN TWO SCREWS FOR P/N OF
72H01329-00M.
1. CONNECT LCM CONNECTOR TO SWITCH
90°
2. FASTEN THE SCREW AT THE ANGLE OF 90
Page 25 of 81
BOARD.
DEGREE BETWEEN SWITCH BOARD AND
HAND/ELECTRICAL SCREW DRIVER.
CHECK POINT:No Slant is allowed.
REMOVE PROTECTION OF THE OTHER SIDE OF ADHESIVE
TAPE.
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STICK IT ON THE BACK OF LCM AS PHOTO SHOWN.
NOTICE: FROM BOTTOM UP.
1. FASTEN ONE SCREW.
SCREW:72H00724-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.3+-0.05KGF-CM
2.STICK COPPER FOIL.
Page 26 of 81
INSERT THE FPC OF PRE-ASSY LCM INTO THE HOLE OF
HOUSING OF LCM TO ASSEMBLE.
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STICK A MYLAR ON HOUSING OF LCM AS PHOTO SHOWN.
9 MYLAR:76H01512-00M(Q’ TY :1)
FASTEN FOUR SCREWS.
9 SCREW:72H01058-00M(Q’ TY:4)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
Page 27 of 81
ASSEMBLE QWERTY KEYBOARD INTO BEZEL OF QWERTY
KEYBOARD.
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STICK QWERTY KEYBOARD RUBBER.
Page 28 of 81
ASSEMBLE PCBA OF QWERTY KEYBOARD.
1
2
CONNECT KEYBOARD FPC TO PCBA OF QWERTY
KEYBOARD.
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ASSEMBLE MICROPHONE RUBBER WITH MAIN BOARD.
1. CONNECT THE FPC OF PRE-ASSY LCM TO MAI N
2. STICK CONDUCTOR SPACER WHERE IS TOP
Page 29 of 81
BOARD.
JUSTIFIED TO THE CONNECTOR OF FPC OF
PRE-ASSY LCM.
ASSEMBLE THE MAIN BOARD FROM BOTTOM SIDE OF
BEZEL OF QWERTY KEYBOARD.
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ASSEMBLE SPEAKER WITH ANTENNA.
Page 30 of 81
ASSEMBLE ANTENNA WITH MAIN BOARD.
ASSEMBLE CAMERA RUBBER SUPPORT WITH MAIN
BOARD.
9 RUBBER:76H01414-00M(Q’ TY:1)
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1. FASTEN ONE SCREW TO FIX ANTENNA WITH MAIN
9 SCREW:72H01059-00M(Q’ TY:1)
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.1+-0.05KGF-CM
2. CONNECT CAMERA TO MAIN BOARD.
1. CONNECT FLASH LIGHT MODULE TO MAIN BOARD.
2. FASTEN ONE SCREW TO FIX FLASH LIGHT MODULE
9 SCREW:72H00724-00M(Q’ TY:1).
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 0.4+-0.05KGF-CM
Page 31 of 81
BAORD.
TO MAIN BOARD.
CONNECT SPEAKER ON MAIN BOARD.
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STICK WATER INDICATOR ON MAIN BOARD CLOSE TO
USIM CONNECTOR.
[NOTE]
PLEASE SET UP THE TORQUE OF ELECTRICAL SCREW
DRIVER TO 1.3+-0.1KGF-CM
Page 33 of 81
WARRANTY SEAL
ASSEMBLE BATTERY.
INSERT STYLUS.
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ASSEMBLE ANTENNA RUBBER.
THE ASSEMBLY PROCEDURE IS
FINISHED.
Page 34 of 81
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Page 35 of 81
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Page 36 of 81
DIAGNOSTICS PROGRAM AND WINCETEST ITEM (NOT FINAL VERSION)
1.4 Test Plan
Mode No Item Description Remark
Function T e st
Auto Test Full functional test automatically
1
ROM Checksum Test CE/Radio/Extended ROM checksum
2
Qwerty Test Qwerty keyboard test
3
Button Test Device button test
4
Slide Test Sliding keyboard test with LED indicator
5
LED Test LED indicator test.
6
SDRAM Test SDRAM read test
7
Display Test Multi-color pattern test for LCM
8
Touch Panel Test Alignment test
9
Back Light Test LCM back light test (On/Off)
10
Vibrator Test Vibrator on test
11
Timer Test System clock test
12
Flash Light Camera and flash light test
13
Micro SD Card Test Micro SD card detection test
14
Diagnostic
Speaker T est Play sound from speaker
15
Receiver Test Play sound from receiver
16
Headset Test Play sound from headset
17
Internal Record Test Internal MIC record and play to speaker
18
External Record Test External MIC record and play to headset
19
Run-in Test
1/2/4/8/12/24 Hour Run-in Test TBD
1
Device Information Check
Caution: Format FAT (Clear personal information data) for Unit Refurbishment
Caution: Clear Talk Time for Unit Refurbishment
LCM Test (Pattern/Alignment/Back light Test)
Mode No Item Description Remark
USB Test USB link with Microsoft ActiveSync synchronization
1
Capture and clip test for camera under Windows Mobile OS
mode
WinCE
Camera Test
2
Bluetooth Test Bluetooth test under Windows Mobile OS mode
3
Wi-Fi Test Wi-Fi test under Windows Mobile OS mode
4
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1.5 Test Procedure
¾ Power OFF.
¾ Insert Diagnostic Micro SD card (provided by HTC) to device.
¾ Press “Power + OK
enter boot-loader mode.
¾ On test menu, use Navigation button to select the item then press Action key to perform test
¾ Remove the battery directly or perform soft reset to exit the Diagnostic program when finish the
testing.
¾If the system fails while testing, please also remove the battery directly to turn off power.
A. Hermes Diagnostic test menu.
B. Select Function Test and then
press action button to enter
main menu to perform test.
Hermes Service Manual
” button, release the buttons after hold for 2 seconds, and then the device will
Page 37 of 81
C. ROM checksum item
D. Press action button to exit.
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E. Qwerty keyboard test
F. Follow on-screen message to
Hermes Service Manual
test each button on Qwerty
keyboard.
Page 38 of 81
G. Button test
H. Follow on-screen message to
test each button.
I. Slide test with keyboard LED
J. Follow on-screen message to
slide Qwerty keyboard.
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K. LED indicator test and press
Hermes Service Manual
action button for next.
¾ Red LED
Page 39 of 81
¾ Green LED
¾ BT LED
¾ WLAN LED
¾ Ring LED
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¾ Qwerty keyboard LED
¾ Press action to return main
menu.
Page 40 of 81
L. SDRAM test.
M. Display test.
¾ Red pattern
¾ Green pattern
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¾ Blue pattern
¾ Black pattern
Page 41 of 81
¾ White pattern
¾ Color bar pattern
N. Touch Panel Test
To align the touch panel with
Stylus.
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O. Back Light Test
Back light On/Off test.
P. Vibrator test.
You can feel device is vibrating
if this function is OK.
Hermes Service Manual
Page 42 of 81
Q. Timer test.
Test real-time clock.
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R. Camera and Flash light test
Hermes Service Manual
¾ Press capture button to
camera function.
¾ Press camera button to
test flash light function.
Page 43 of 81
S. Micro SD card test.
Insert micro SD card to test
read function.
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T. Press action to right to next test
U. Play sound from speaker.
Hermes Service Manual
page for audio test.
Page 44 of 81
V. Receiver Test
W. Play sound from receiver.
X. Headset Test
Follow on-screen message to
Plug in headset and then press
action button to start test.
Play sound from headset.
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Y. Internal Record Test
Recording the sound from Mic
and play sound from speaker.
Z. External Record Test
Hermes Service Manual
Page 45 of 81
Plug in headset to record the
sound from Mic of headset and
play sound from headset.
AA. Format FAT function.
Clear device storage.
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BB. Device Info. function.
Show device information.
Hermes Service Manual
Page 46 of 81
CC. Clear Talk T ime function.
Clear talk time in OS mode.
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MAIN BATTERY RE-CERTIFY PROCEDURE
1.6 Re-certify Flow Chart
START
Measure battery voltage by
Digital Multi-Meter
3.75V or above?
FAIL
Page 47 of 81
FAIL
Charging battery to
3.75V?
END
PASS
Battery is OKBattery is NG
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1.7 Test Procedure
Hermes Service Manual
Page 48 of 81
EQUIPMENT NEEDED:
A.DETECTION CABLE
B.MULTI-METER
SET THE MULTI-METER T O DC.
CONTACT POSITIVE AND NEGATIVE PAD ON BATTERY WITH
DETECTION CABLE.
HTC CONFIDENTIAL
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.
Doc. No.
Issued Date 2006/07/06
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Hermes Service Manual
Page 49 of 81
CONCLUSION:
1.IF MEASURED VOL TAGE IS ABOVE 3.75V, THE BATTERY IS
GOOD.
2.IF MEASURED VOLTAGE IS UNDER 3.75V, THE BATTERY
IS DEECTED.PLEASE REPALCE BATTERY FOR REPAIR.
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Hermes Service Manual
Page 50 of 81
LEAKAGE CURRENT MEASUREMENT
This is a quick method to measure if any abnormal leakage current on main board which caused high
power consumption compare to GOOD main board.
(1) Requirement:
¾ Power supply
¾ Micro-current digital meter
¾ Current series Jig
¾ Cable
¾ Battery Jig
EQUIPMENT NEEDED:
A.POWER SUPPLY (SET AT 4V/1A)
B
A
B.MICRO-CURRENT METER (SUPPORT 0.5MA~1A)
FIXTURE NEEDED
C.CABLE
D.BATTERY WITH EXTENSION CABLE
E.CURRENT SERIES JIG.(WITH BLACK AND RED CABLE)
D
C
E
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Hermes Service Manual
Page 51 of 81
CONNECT CABLE (C) TO POSITIVE POLARITY OF POWER
SUPPLY (A) AND CURRENT METER (B)
CONNECT CABLE OF FIXTURE(E) TO NEGATIVE POLARITY
OF POWER SUPPLY (A) AND CURRENT METER (B)
SETTING IS READY NOW FOR TESTING
(DON’T TURN THE POWER ON AT THIS MOMENT )
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Hermes Service Manual
Page 52 of 81
TURN ON POWER SUPPLY (4V) AND CURRENT METER (2A)
SET THE UNIT TO:
*FLIGHT MODE
*TURN OFF BLUETOOTH
MEASURE FLIGHT MODE CURRENT
1.CHOICE SETTING/SYSTEM/BACKLIGHT/BRIGHTNESS
2.ADJUST BRIGHTNESS LEVEL TO POWER SAVE.
CURRENT VALUE MUST BE UNDER 42 MILI-AMP, IF OVER, IT
MEANS M/B FAILED, PLEASE REPLACE M/B FOR REPAIR.
1.SWITCH OFF THE UNIT .
UNIT IS TURN OFF AND NO DISPLAY.
2.MEASURE POWER OFF CURRENT
CHECK CURRENT VALUE ON THE CURRENT METER,
CURRENT V ALUE MUST BE UNDER 6 MILI-AMP, IF OVER, IT
MEANS M/B FAILED, PLEASE REPLACE M/B FOR REPAIR.
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Hermes Service Manual
Page 53 of 81
CONCLUSION:
IF CURRENT CONSUMPTION PASSES A T BOTH OF FLIGHTAND
POWER OFF MODE, IT MEANS M/B IS GOOD.
IF THERE IS ANY ITEM FAILED AT FLIGHT OR POWER OFF
MODE, IT MEANS M/B IS FAILED, PLEASE REPLACE M/B
FOR REPAIR.
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Hermes Service Manual
COSMETIC INSPECTION CRITERIA
1.8 Definition of Cosmetic Standard
¾Standard is for refurbishment inspection.
1.9 Visual Inspection Requirements
¾ Examination of the device shall be made with workbench light turned on.
¾ Ambient illumination is to be 500-1000 Lux.
¾ The inspector shall examine the device at a distance of 30cm ±45degrees.
¾ Inspection time: 2 seconds per surface.
1.10 Definitions of Inspection Defects and Areas
¾ Scratch:A linear cut that penetrated beyond the surface of the material/ A scratch can be felt by
running your finger over it.
¾ Dot / Dent:A recessed spot or void in the surface of the material.
¾ Lint: A linear foreign object beyond the surface of the LCD.
Page 54 of 81
¾ D: Diameter/ L: Length/ W: Width/ Number: Number of defects/ S: Distance of dot to dot.
¾ Class A area: The front side of main unit involves all buttons and LED lens except LCD.
¾ Class B area: The view of Qwerty keyboard after sliding out from main unit including stylus.
¾ Class C area: Four sides and back views of main unit .
¾ Class D area: Socket of battery, inner side of battery cover and back side of upper sliding part.
HTC CONFIDENTIAL
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Hermes Service Manual
Figure 1: Photo of inspection areas
Class A
Class B
Page 55 of 81
Class C
Class D
1.11 Cosmetic Criteria Table
¾Main unit inspection:
Description Accept criteria
Class A
Class B & C
Class D
Exposure of substratum is not acceptable
Scratch : L 3mm ,W 0.2mm ,N 2≦≦ ≦
Exposure of substratum is not acceptable
Scratch : L 7mm ,W 0.25mm ,N 3≦≦≦
Unconscious scratch on IR window is ignorable.
IR window conscious scratch: L 3mm,W 0.2mm,N 3≦≦ ≦
Bright mark area should be less than 1 mm x 10 mm
Label area could be ignorable.
Exposure of substratum is not acceptable.
Scratch : L 10mm ,W 0.4mm ,N 5≦≦≦
HTC CONFIDENTIAL
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Hermes Service Manual
¾ LCM inspection:
- Electrical characteristic inspection standard
Symptom Standard Distance between defect dots
Single Red+ Green+ Blue ≦3S≧5 mm
Bright Dots
Dark Dots
Dark or Bright lines N=0
All Allowable Dots Defects Total Number ≦ 3 S 5 mm≧
* The total of LCM defect number must be less than 4 counts.
- Cosmetic/ Visual defect inspection standard
Definition of Dent, bubble and Spot Definition of Scratch, Lint and Hair
2 adjacent N=0
3 or more adjacent N=0
Single Total Number ≦ 2 S 5 mm≧
2 adjacent N=0
Page 56 of 81
Symptom Standard Accept NCheck pattern
(Dark/ White Spot)
Bright/Dark Line
(Lint/Hair)
Cosmetic spot
Lint/ Scratch
Dents D 0.15mm≦ N5≦ Power turned off.
Bubble 0.1mm< D 0.15mm≦ N3≦ Power turned off.
Breakage on film surface Not acceptable
LCM light leakage Not acceptable N=0
0.02mm<W2 0.03mm and L 3mm≦≦N3≦
0.03mm<W2 0≦ .05mm and L 2mm≦N3≦
D0.1mm≦ Ignore
0.1mm< D ≦ 0.25mm N2≦
W1 0.1mm≦
W2 0.03mm and≦
L 1.0mm≦
0.1mm< D ≦ 0.2mm N 3≦
0.2mm< D ≦ 0.3mm N 3≦
Total Number 5≦
N2≦ Backlight turned on
N=0
Backlight turned on
Power turned off.
Power turned off.
HTC CONFIDENTIAL
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Hermes Service Manual
- Gap inspection standard
Description Accept Criteria
1 Gap between each key and mechanical parts Can’t stuck up or no click feeling
2 Gap between all generic mechanical parts Gap between all generic ME parts < 0.4 mm
3 Stylus
Stylus assembly protruding, loose, missing,
falling and deformed is not allowed
Page 57 of 81
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Hermes Service Manual
OS,GSMROMIMAGE RE-FLASH PROCEDURE
1.12 OS upgrade thru RUU
¾ Requirement:
z Windows 2000/XP.
z Microsoft ActiveSync 4.1 or above.
z Mini-USB Cable.
z Firmware. (download and log on RMAIII SDO system:http://htcscm10.htc.com.tw/SDO
¾ Procedure:
DD. Boot up the device and enter WinCE mode.
EE. Enable USB connections in Microsoft
ActiveSync.
FF. Connect your device and desktop or laptop
via USB cable.
GG. Check the pop-up message from Microsoft
Page 58 of 81
)
ActiveSync when device is synchronized
with PC.
HH. Execute RUU file in your desktop or laptop.
HTC CONFIDENTIAL
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II. Show message of “Welcome”.
JJ. Click “Next” to proceed.
Hermes Service Manual
Page 59 of 81
KK. Extracting files.
LL. Show message of installation notice.
MM. Click “Next” to proceed.
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NN. Checking the information on your device.
OO. Show the current version on your device
and which version to be upgraded.
Hermes Service Manual
Page 60 of 81
PP. Click “Update” to proceed.
QQ. 1st stage for radio upgrading.
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RR. 2nd stage for extended ROM upgrading.
Hermes Service Manual
Page 61 of 81
SS. 3rd stage for CE ROM upgrading.
TT. Show message of “Congratulations” once
successfully upgrading.
UU. Click “Finish” to exit this program.
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1.13 OS upgrade thru SD card
A. Prepare a micro SD card (128MB or above)
and format to FAT32 by your PC.
B. Copy image file XXX.nbh to the micro SD
card and rename to hermimg.nbh.
C. Put this micro SD card into you Hermes
device and enter Boot-Loader .
D. Press “Power + OK” button, release the
Hermes Service Manual
Page 62 of 81
buttons after hold for 2 seconds, and then
the device will enter boot-loader mode.
E. When you see the download message,
press Action button to start the download
process.
HTC CONFIDENTIAL
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Hermes Service Manual
Page 63 of 81
TROUBLESHOOTING FOR REPAIR
Before repairing, please try to duplicate if the symptom exist or Customer mishandling
1-A.Main Unit Does Not Respond to Power Button
2-B.Main Unit Does Not Respond to Battery Switch
3-C.Charge light is red when plug in AC adapter
(1) Make sure the Battery is installed properly to activate the battery pack.
(2) Connect the AC Adapter, maybe the battery pack is exhaust.
(3) Check the Battery cover is close properly.
(4) Try with another battery pack.
(5) Replace battery pack if necessary.
(6) Try to enter boot loader mode, Perform Re-flash OS if successfully.
(7) CMOS Camera is not assembled properly.
(8) Check all connections including LCD FPC to Main Board. Try with another Main Board.
(9) Fuse blown .
(10) Customer abuse caused the power button fallen off
(11) Both item 9 & 10, MB replacement is necessary unless you are authorized to do board level repair.
(12) If Charge light is red when plug in AC adapter, it means the main battery is not charge enough and can’t
power on, You just need to continue charge unit the light become Amber.
(13) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
2-A.Touch Panel Does Not Respond to Screen Tap
(1) Dismantle the unit, check the perimeter of Display between display Bezel and Touch Panel
surface for unusual foreign objects. Clean it, reassemble the unit and check the panel’s
function again.
(2) Check the connection of LCM FPC whether is properly conne cted.
(3) Try with another LCM.
(4) Try with another Rigid-Flex board.
(5) Try with another Main Board.
(6) Replace LCM if necessary
(7) Replace Main Board if necessary.
HTC CONFIDENTIAL
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.
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(8) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
Hermes Service Manual
2-B.Buttons Do Not Respond
(1) Dismantle the unit, check the status of switches on the Main Board and the plastic parts of
button of the Button not responding.
(2) Try with another Main Board, rigid-Flex or keypad.
(3) Replace Main Board, rigid-Flex or keypad if necessary.
(4) Once the defective part has been identified, verify it again with the defective part whether
the symptom could be duplicated.
(5 ) Hard Reset The unit.
3-A.Unusual Vertical / Horizontal lines or partial display
(1) Check the connection of LCM FPC whether is properly connected.
(2) Try with another LCM.
Page 64 of 81
(3) Try with another Rigid-Flex board
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace rigid-Flex board if necessary
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
3-B.Back Light Does Not Turn ON/OFF
(1) Check the connection of FPC whether is properly connected.
(2) Try with another LCM.
(3) Try with another Rigid-Flex board
(4) Try with another Main Board.
(5) Replace LCM if necessary
(6) Replace rigid-Flex board if necessary
(7) Replace Main Board if necessary.
(8) Once the defective part has been identified, verify it again with the defective part whether the
HTC CONFIDENTIAL
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symptom could be duplicated.
Hermes Service Manual
4-A.Micro-SD Card cannot be used
(1) Check whether micro-SD Card is fully inserted to the slot until you hear a click.
(2) Try with another micro-SD card and Check whether it is Write Protected.
(3) Try with another Main Board.
(4) Replace Main Board if necessary.
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
5-A.PC Connection (USB) not possible
(1) Check whether “Connection Settings” in the MS ActiveSync is properly set.
(2) Check whether it connects with other cables or cradle, customer’s cable might be damaged.
(3) Check the external appearance of the connector on the unit whether it is physically damaged.
(4) Replace Main Board if necessary.
Page 65 of 81
(5) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
5-B.Wireless Connection (GSM/ UMTS / GPRS / BT / WLAN) not possible
(1) Make sure the user has been contacting the Carrier for SIM Card validation and activation.
(2) Make sure the Wireless Connection Settings has been properly set.
(3) Make sure the SIM Card is properly inserted to the SIM compartment. Make a life call or test
it with the RF Test Station (Antenna Test).
(4) Dismantle the Main Unit and check whether the Antenna cover is properly installed.
(5) Try with another Antenna cover.
(6) Try with another Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
5-C.IrDA Connection not possible
(1) Make sure the IrDA port settings on the Notebook or PC are properly set.
(2) Make sure the IrDA function is properly activated on the Pocket PC and on the other device.
(3) Make sure there’s no obstruction between the two devices in connection and within the distance.
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(4) Check the IrDA window whether it is broken or cracked. Replace Front Bezel if necessary.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
Hermes Service Manual
6-A.Main Battery does not start
(1) Make sure the Battery cover is closed properly.
(2) Connect to the AC Adapter and see if it takes charge. Also check AC Adapter condition.
(3) Check whether AC Adapter is functioning properly.
(4) Check whether the condition of Battery Charging status is correct.
(5) Dismantle the unit and check the appearance of Battery cover.
(6) Try with another Main Board or Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
.
Page 66 of 81
6-B.Battery discharges quickly even after fully charged
(1) Make sure the Battery Pack takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct.
(3) Dismantle the unit and check the appearance of Battery cover.
(4) Try with another Battery or Replace Battery if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
7-C.Main Battery does not recharge
(1) Make sure the Battery takes fully charge with AC Adapter.
(2) Check whether the condition of Battery Charging status is correct. Charge should be done
in no more than 3 hours.
(3) Dismantle the unit and check the appearance of Battery cover.
(4) Try with another Battery or Replace Battery if necessary
(5) Try with another Main Board or Replace Main Board if necessary.
HTC CONFIDENTIAL
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(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
Hermes Service Manual
8-A.No Sound from Speaker or Distorted sound
(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling.
(2) Make sure it’s not MUTED.
(3) Dismantle and Check whether the Speaker is properly installed (Orientation)
(4) Make sure the connection point between MB and Speaker is free from contamination or dust.
(5) Replace Speaker if necessary.
(6) Replace Main Board if necessary.
(7) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
(8) Replace Camera if camera function was defect at the same time.
Page 67 of 81
9-A.No Recorded Sound or Distorted sound
(1) Check “Sound & Notifications” Settings in the unit for Sound Enabling.
(2) Make sure it’s not MUTED.
(3) Dismantle and Check whether the Microphone is properly installed (check or missing rubber)
(4) Replace Microphone if necessary.
(5) Replace Main Board if necessary.
(6) Once the defective part has been identified, verify it again with the defective part whether the
symptom could be duplicated.
10-A.Bezel, Housing Cosmetic damage
(1) Unless it is for Refurbishment, all Bezel, housing replacement due to cosmetic damage shall treat
as out of warranty
HTC CONFIDENTIAL
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.
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REV.
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Hermes Service Manual
Page 68 of 81
GENERIC SPARE PART LIST AND PHOTOS (FOR REFERENCE ONLY)
336H00344-00M Antenna,G AN40030,AMPHENO L1
436H00366-00M Vibrator,A4A-05-W TB-8,C.I.KASEI1
536H00392-00M Speaker,SBS001541P-CC01-K,SAMBU1
636H00399-00M Earphone,EMC220-001-01,MERRY1
751H00314-00M P CB A-MA IN BO AR D ,H ermes1
851H00333-00M P CB A-SW IT CH BO AR D ,H erm es1
951H00335-00M P CB A-Qw erty Keyboard,Hermes1
1051H00350-00M PC BA ,D aughter Board,SEM T EC H,Hermes1
115 4H00157-00P M odule A ssy,Cam era,05P019,LITE ON1
1254H00160-00M M odule Assy,Cam era,CM HT-21400T,PREM IER154H00158-00P
1571H01361-00M Keypad,Qw erty Keyboard,gray,H erm es1
1671H01364-00M Keypad,PHO NE,HERMES1
1771H01455-00M Dum m y card,Micro-SD ,Hermes1
1872H00724-00M Screw,P H,FD,T1.4*2.9, N ickel,Black,AISI 10182
1972H01058-00M Screw,PH,FD,M1.6*3.4,NICKEL+NYLO K10
2072H01059-00M Screw,P O IN T M echanical,P ,1.6*4.5,B Z+N YLO K5
2172H01144-00M Holder,HANGER ,HER MES1
2272H01257-00M Coppe r Foil,55*35*0.06m m ,Hermes1
2372H01329-00M Screw,M 1*L1.2,PH-FLAT2
2473H00241-00M
2573H20044-09M
2673H20045-09M FPC Pre-A ssy,Q werty Keyboard,CA RE ER ,H erm es1
2774H00560-00M Bezel P re-Assy,Keyboard,Hermes1
2874H00573-00M Bezel P re-Assy,LC M,Hermes1
2974H00574-00M Housing Pre-Assy,LC M,Hermes1
3074H00577-00M Stylus P re-Assy,H ER M ES1
3174H00577-02M Stylus P re-Assy,Stylus with P E bag,Hermes1
3274H00578-00M Housing Pre-Assy,KEYBOARD,HERMES1
3374H00579-00M Cover Pre-Assy,BATTERY ,Hermes1
3476H01042-00M Gasket,Keypad.Apache1
3576H01151-00M Rubber,Microphone,Silic o n , D Y 3 2 7 0 6 9 ,H e r m e s1
3676H01167-00M Rubber,ANTENNA,SILIC ON,HERMES1
3776H01167-00M Rubber,ANTENNA,SILIC ON,HERMES1
3876H01168-00M Rubbe r,Keyboard support,D Y32-7069,Herm es1
3976H01211-00M Rubbe r,LENS F LAS H,SILIC O N,HER M ES1
4076H01221-00M Rubber,CAM ERA SPACER,SILICON,HERMES1
4176H01036-00M
4276H01315-00M Mylar,RF-Shielding,Hermes
4376H01414-00M Support,CAM ,RUBBER,HERMES
4476H01487-00M
4576H01488-00M
4677H00203-00M
4777H00314-00M W arranty Label,LABLE ,SE CU R ITY ,H ER M ES1
4877H00342-00M Regulation Label,M ain U nit,Generic,H erm es1
BATTERY_LIION,1350m Ah,3.7V,US503759A8H,Apache
LCD M odule,TD028ST EB1 ,new
sunplus,TO PPOLY,Hermes
Tape,anti-short,R igid-Flex board,Kapton tape
film ,W iz a rd
Adhesive-Double Tape,BEZ EL-FPC,TES A4972,40*10*0.05mm ,HERMES
M E G a sket,gasket w ith conductive
glue,keypad,50*23*0.12mm,Hermes
W ater Sensitive Label,4*2.5mm ,Ming
Jye,BlueAngels
35H00074-00M,
1
35H00060-04M
1
1
1
1
1
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
DOC-00018457
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Revised Date 2006/8/7
REV.
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Doc. Title
Hermes Service Manual
PHOTOS OF SPARE PARTS (FOR REFERENCE ONLY)
Picture for SPL 80H K ernel and Accessories
(Part no on picture is for Reference only, please check SPL for detail per customer)
Part No.
Description
Q'ty
Part No.
Description
Q'ty
35H00060-00M
Battery LI-ION
1
36H00392-00M
Speaker
1
Part No.
Description
Q'ty
Part No.
Description
Q'ty
Page 69 of 81
36H00344-00M
Antenna
1
36H00366-00M
Vibrator
1
Part No.
Description
Q'ty
Part No
Description
Q'ty
Part No.
Description
Q'ty
36H00226-00M
Receiver
1
51H00335-00M
PCBA-Qwerty
Keyboard
1
51H00314-XXM
(Dif fe r e n t P /N by
customer)
PCBA-Main Board
1
Part No.
Description
Q'ty
Part No
Description
Q'ty
Part No.
Description
Q'ty
51H00333-00M
PCBA-Switch Board
1
51H00350-00M
PCBA-Da ug h te r
Board
Flas h light modu le
1
54H00157-00P
Ca mera Modu le -
Liteon
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
DOC-00018457
Issued Date 2006/07/06
Revised Date 2006/8/7
REV.
A03
Doc. Title
Part No.
Description
Q'ty
Part No.
Description
Q'ty
Part No.
Description
54H00160-00M
Camera Module-
Premier
1
60H00037-01M
LCD Module
1
72H01329-00M
Screw, M1*L1.2
PH-Flat
Hermes Service Manual
Part No.
Description
Q'ty
Part No.
Description
Q'ty
Part No.
Description
Page 70 of 81
72H01058-00M
Scre w, PH,FD,M1
6*3.4
10
72H01059-00M
Scre w, Point
Mechanical
6*4.5
5
72H01144-00M
Holder,Hanger
Q'ty
Part No.
Description
Q'ty
Part No.
Description
Q'ty
Part No
Description
2
72H00724-00M
Screw,
PH,FD,T1.4* 2 .9
PH-Flat
2
73H20044-09M
LCM, FPC, Pre-
Assy.
1
74H00573-XXM
(Diffe r e nt P/N by
customer)
Bezel,Pre-Assy,
LCM
Q'ty
Part No.
Description
Q'ty
Part No.
Description
Q'ty
Part No.
Description
1
73H20045-09M
Qwerty Keyboard,
FPC, Pre-Assy.
1
74H00560-XXM
(Different P/N by
customer)
Bezel,Pre-Assy,
Keyboard
1
74H00574-XXM
(Different P/N by
customer)
Housing,Pre-Assy,
LCM
Q'ty
1
Q'ty
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
Issued Date 2006/07/06
Revised Date 2006/8/7
DOC-00018457
REV.
A03
Doc. Title
Part No.
Description
Q'ty
Part No
Description
Q'ty
Part No
74H00578-XX M
(D if fe re nt P /N b y
customer)
Housing,Pre-Assy,
Keyboard
1
71H01364-XX M
((Different P/N by
customer)
Keypad
1
74H00579-XX M
(D if fe re nt P /N b y
customer)
Hermes Service Manual
Part No
Description
Q'ty
Part No
Description
Q'ty
Part No
Page 71 of 81
71H01361-XX M
(D if fe re nt P /N b y
language)
Qw erty Keyboard
1
74H00577-00M
Stylus
1
76H001151-00M
Description
Q'ty
Part No
Description
Q'ty
Part No
Description
Q'ty
Cover, Pre-Assy,
B atte ry
1
76H001168-00M
Keybo ard,
Rubber
1
76H01211-00M
Flash Light,
Rubber
1
Description
Q'ty
Part No
Description
Q'ty
Part No
Description
Q'ty
Microphone,
Rubber
1
76H001167-00M
Antenna,
Rubber
1
76H01221-00M
Camera,
Rubber
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
DOC-00018457
Issued Date 2006/07/06
Revised Date 2006/8/7
REV.
A03
Doc. Title
Part No
Description
Q'ty
Part No
Description
Q'ty
Part No
72H01257-00M
Copper Foil
1
76H01315-00M
Mylar
1
76H01487-00M
Hermes Service Manual
Part No
Description
Q'ty
Part No
Description
Q'ty
Part No
Page 72 of 81
76H01483-00M
Ins ulat o r
tap e
1
76H01488-00M
Gasket
1
76H01414-00M
Description
Q'ty
Part No
Description
Q'ty
Part No
Description
Q'ty
Adh esive Doub le
Tape
1
36H00399-00M
Earphone
1
71H01455-00M
Dummy Micro SD
Card
1
Description
Q'ty
Part No
Description
Q'ty
Part No
Description
Q'ty
Rubber, Support,
Camera
(On main board)
1
70H00100-00M
Pouch
1
73H00241-00M
USB Cable
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
Issued Date 2006/07/06
Revised Date 2006/8/7
DOC-00018457
REV.
A03
Doc. Title
Part No
Description
Q'ty
Part No
Description
Q'ty
Part No
77H00116-XXM
(D iff e re nt P /N by
customer)
LCD Film
1
77H00371-XXM
(D iff e re nt P /N by
customer)
Regulation Label
1
79H00057-XXM
(D iff e re nt P /N by
regio n)
Hermes Service Manual
Part No
Description
Q'ty
Part No
Description
Q'ty
Page 73 of 81
77H00314-00M
Warranty Label
1
77H00203-00M
W a t e r S e n s it ive
Label
1
Description
Q'ty
AC Adaptor
1
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
Issued Date 2006/07/06
Revised Date 2006/8/7
DOC-00018457
REV.
A03
Doc. Title
APPENDIX
ENERIC LABELING PLAN
G
1 Regulatory label
1.1 Agency label
¾ HTC P/N: 77H00342-00M
¾ Size: 44 X 35 mm
44mm
Hermes Service Manual
35mm
Page 74 of 81
14mm
2mm
HTC CONFIDENTIAL
宏達國際電子股份有限公司
High Tech Computer, Corp.
.
Doc. No.
Issued Date 2006/07/06
Revised Date 2006/8/7
DOC-00018457
REV.
A03
Doc. Title
Hermes Service Manual
1.2 Definition of Serial Number
¾ SSYWWPPZZZZZ
SS: Site Code -> HT
Y: Year, last digital of the Year.
WW: Week Code -> 01 ~ 54
PP: Product Code -> F2
ZZZZZ: