HTC APX325CKT Troubleshooting Manual
Solution Matrix – HTC EVO 4G LTE (APX325CKT)
Basic troubleshooting and usage instructions for the HTC EVO 4G LTE (APX325CKT)
Details
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The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System
Voice Network: Nationwide Sprint Network
Data Network Speed: Sprint 3G (EVDO Rev A) and Sprint LTE
4G Network
Network Technology: CDMA 800 and CDMA 1900 MHz, LTE
Operating System: Android 4.0 (Ice Cream Sandwich)
Programming Instructions
Fact Sheet
Get Started Guide
User Guide - Android 4.0 Ice Cream Sandwich
Known Issues
Virtual Phone
Menu Matrix
Current Software/PRL Version
o Note: If customer does not have a data plan or does
have a cancelled NAI, refer them to an authorized
Repair center for upgrade.
Accessories
Device / Features
Applications
Social Media and Networking
Device Troubleshooting
Software Troubleshooting
Bluetooth Troubleshooting
Device / Features
Back-Up Contacts /
Content
• Sync Backup and Restore
Contacts for Phones
(CDMA)
• Back Up and Restore
Your Contacts
Basic and Advanced
Features
• Navigate the Home
screen
• Navigation buttons
• Favorites Tray
• Use lock screen
• Set screen lock
• Unlock phone
• Change Wallpaper
• Make phone call
• Working with apps
• Use folders
• Add widgets
• Use Power Control widget
• Manage notifications
• Manage downloads
• Optimize memory usage
• Search phone & the web
• Enter and edit text
• Keyboard tips and
shortcuts
• Touch and type gestures
• Type text by speaking
• Use Voice Actions
• Voice Action commands
• Encrypt phone
• Use accessibility features
• Use TalkBack
• Use Explore by Touch
Battery
• Charge
• Extend Battery Life
• Optimize/extend battery
life
• Airplane mode
Bluetooth
• Turn Bluetooth On or Off
• Change the Phone Name
• Connect a Bluetooth
Headset or Car Kit
• Reconnect a Headset or
Car Kit
• Disconnect or Unpair
Bluetooth
• Send Information Using
Bluetooth
• Where Sent Information is
Saved
• Receive Information Using
Bluetooth
• Use Bluetooth FTP Server
• Share Content with
Android Beam
Camera
• Launch the Camera
• Take a Photo
• Record a Video
• Taking a Photo While
Recording a Video
• Camera Scenes
• Change Camera and
Video Settings
• View Photos and Videos
• Start a Photo Slideshow
• Watch Videos
• Edit Your Photos and
Videos
• View Photos in Your
Social Networks
• Print Your Photos
• Share Your Photos and
Videos
• Wireless Display
• Create a Slideshow with
Movie Editor
• Change the Soundtrack
• Share Your Slideshow
From Gallery
Contacts
• Getting Contacts Into Your
Phone
• Transfer Contacts from
Your Old Phone
• Your People List
• Your People App Profile
• Add a New People Entry
Data Connections
• Launch a Web Connection
• Data Connection Status
and Indicators
• Turn the Data Connection
On or Off
• Switch to CDMA Mode to
Save Battery Power
Device Basics
• Front panel
• Back panel
• Kick stand
• Turn On/Off
• Lock Screen
• Change the Lock Screen
Style
Display Settings
• Turn Screen On/ Off
• Screen Navigation
• Home Screen
• Customize Lock Screen
• Customize Home Screen
• Extended Screens
• Launch Bar
GPS/Location Settings
• Location setting
• HTC Car
• Google Maps
• Google Latitude
• Telenav GPS Navigation
• Find People You Know on
Social Networks
• Import or Copy Contacts
• Merge Entries in People
• Contact Information and
Conversations
• Edit a People Entry
• Delete an Entry
• Delete Multiple Entries
• Create a Contact Group
• Edit a Contact Group
• Send a Message or Email
to a Group
• Rearrange Your Contact
Groups
• Delete Groups
• Add a People Widget
• Set the Default
Communication Method
• Send Contact Information
• Back Up and Restore
Your Contacts
• Enable Data Roaming
• Wi-Fi
• Virtual Private Networks
(VPN)
• Use Your Device as a
Modem
• Sprint Hotspot
• Airplane Mode
• Update Profile
• Wi-Fi and Sprint 4G
Reference Matrix
• HTC Sense Input
Keyboard
• Change Keyboard layout
• Enter Text by Speaking
• Swype Keyboard
• Adjust Swype Settings
• Using Predictive Text
• Add a Word to the
Predictive Text Dictionary
• Edit or Delete a Word in
Your Personal Dictionary
• Back up Your Personal
Dictionary to Your Storage
Card
• Restore Your Personal
Dictionary from Your
Storage Card
• Select Text
• Copy and Paste Text
• Setup Application
• Recent Apps
• Scene
• Auto-rotate Screen
• Animation
• Text Size
• Brightness
• Screen Timeout
• Keep the Screen On
While Charging
• Change the Wallpaper
• Calibrate the Screen
HTC Sync Manager
• Install HTC Sync Manager
• Get Started with HTC
Sync Manager
• Import More Media to the
Library
• Add New Media to Your
Library Automatically
• Check for New Software
Updates
• HTC Sync Manager
Supported File Formats
• Play Music in HTC Sync
Manager
• Create a Playlist in HTC
Sync Manager
Icons on Phone
• Status Bar
• Status Icons
• Notification Icons
• Notification Panel
• Notification LED
Maintenance Releases
• Not yet available
Manufacturer
•
•
Memory
• Insert the microSD Card
• Remove the microSD
Card
• Check the microSD Card
Memory
• Erase the microSD Card
• Unmount the microSD
Card
• Copy Files to or from the
microSD Card
• View Photos and Videos
in HTC Sync Manager
• Set Up HTC Sync
Manager to Recognize
Your Phone
• Set Up Your Phone to
Sync with your Computer
• Syncing Your Phone and
Your Computer
• Ripping Music from a CD
with HTC Sync Manager
Music
• Browse for Music
• Listen to Music
• Make Your Music Sound
Better
• Find Music Videos on
YouTube
• Update Album Covers
• Playlists
• Music and Ringtones
• Share Music Using
Bluetooth
• Use the Music Widget
• FM Radio
Near Field
Communications (NFC)
• Beam screen content
• Turn on NFC
• Turn on Android Beam
Ringers/Sounds
• Silent Mode
• Vibrate
• Volume
• Phone Ringtone
• Other Incoming Call
Options
• Notification Ringtone
• System Sounds
Settings
• Sound Set
• Application Tabs
• Location Settings
• Language Settings
• Date & Time Settings
• Keyboard Settings
• Change the Email
Account Settings
• Text and Multimedia
Message Settings
Software / PRL
• View Software Version on
Phone
• Update Phone Software
• View/Update PRL Version
on Phone
Tools/Productivity
• Calculator
• Clock & Alarm
• Stocks
• Weather
• Create a Task
• Link a Task to a Contact
• Link a Task to a Location
• Manage Tasks
• View the Unified Task List
• Create a Task List
• Manage Task Lists
• Back Up or Restore Tasks
Updates
• Update Your Phone
Firmware
• Update the Operating
System
• Update Your Profile
• Update Your PRL
• Change Tasks Settings
• Dropbox
• SkyDrive
• Voice Recorder
Applications
Applications
• Allow Installation of Third-
Party Programs
• Clear Application Cache
and Data
• Select the App to Open
Data Items
• Stop Applications Using
Task Manager
• Google Play
Browser
• Optimize data usage
• Accessibility settings for
Browser
• Open the Browser
• Private Browsing
• Add and Manage Your
Bookmarks
• Save Web Content For
Later
• Browsing History
• Download File and Apps
from the Web
• Set Browser Options
• Copy Text, Look Up
Information, and Share
Calendar
• Create an Event
• View the Calendar
• Manage Calendar Events
• Accept or Decline a
Meeting Invitation
• Set Reminders for your
Events
• Show or Hide Calendars
and Tasks
• Change Calendar Settings
• About the Calendar
Widget
• Send a Meeting Request
E-mail
• Add a POP3 or IMAP
Email Account
• Add an Exchange
ActiveSync Account
• Check Your Mail Inbox
• Send an Email Message
• Resume a Draft Email
Message
• Save an Email Message
in Tasks
• Print Your Email
Messages
• Search Email Messages
• Work with Exchange
ActiveSync Email
• Set Your Out of Office
Status
• Manage Email Messages
• Sync Email Less
Frequently
• Change the Email
Account Settings
• Delete an Email Account
• Add the Mail Widget
Gmail
• Create a Google Account
• Add Gmail accounts
• Forgot Gmail password
• Sign In to Your Google
Account
• View Your Gmail Inbox
• Send a New Gmail
Message
• Reply To or Forward an
Email Message
• Get Help with Gmail
• Search Gmail inbox
• Change Gmail settings
Google Search
• Use Google Search
• Set searchable items
• Manage privacy settings
• Search tips and& tricks
Google Wallet
• Google Wallet Reference
Matrix
People
• Find People
• Edit details
• Change settings
Phone
• Learn phone app
• Dial using phone app
• Make phone call
• Answer/reject phone call
• Divert calls
Product Known Issues
• Product Known Issues
• Use Quick Responses
• End call
• Call Log
• Place Internet (SIP) call
• Listen to voicemail
• Options during call
• Call Using the Phone
Dialer
• Call From Call History
• Call From People
• Call Using a Speed Dial
Number
• Call a Number in a Text or
Email Message
• Call Emergency Numbers
• Answer an Incoming Call
• Mute the Ringing Sound
• Use the Quiet Ring on
Pickup Feature
• Reject an Incoming Call
• Caller ID
• Call Waiting
• 3-way Calling
• Call Forwarding
• In-call Options
• Add an Internet Calling
Account
• Make an Internet Call
• Speed Dial
• View Call History
• Save a Number From Call
History
• Prepend a Number From
Call History
• Erase Call History
• TTY Mode
• DDTM Mode
SMS/MMS Messaging
• Text Messaging Matrix
• Send a Text Message
(SMS)
• Use Preset Messages
• Send a Multimedia
Message (MMS)
• Create a Slideshow
• Save and Resume
Composing a Draft
Message
• Check Your Messages
Save an Attachment
• Save a text message as a
Task
• Protect a Message from
Deletion
• Delete a Single Message
• Delete Several Messages
Within a Conversation
• Delete a Conversation
• Delete Several
Conversations
• Back Up and Restore
Your Text Messages
• Text and Multimedia
Message Settings
• Add the Messages Widget
Voice
• Google Voice Matrix
Voice Mail
• Set Up Visual Voicemail
• Review Visual Voicemail
• Voicemail Notification
Voice Search
• Use Voice Actions
Security
• Use Face Unlock
• Use a Screen Unlock
Pattern
• Use a Screen Unlock PIN
• Use a Screen Unlock
Password
• Disable the Screen Lock
• Encrypt Data on Your
Phone
Sprint TV
• Watch TV and Movies
• Sprint TV Radio Matrix
NASCAR Sprint Cup
Mobile
• NASCAR
• NASCAR Sprint Cup
Mobile Matrix
HTC Watch
• Create or Sign In to Your
HTC Watch Account
• Rent or Buy a Video with
HTC Watch
• Manage Your HTC Watch
Downloads
• Change the HTC Watch
Settings
• Check What’s Linked to
Sprint NBA Mobile
• Sprint NBA Mobile Matrix
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